★ 5

Great place to exercise without the tictok judgment.

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★ 4

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★ 5

Jay was very helpful and kind

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★ 5

Best workers of all time !

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★ 5

Great customer service with everything to offer!

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★ 4

1. Plenty of equipment. Generally nice/clean place. 24/7 facilities are convenient. Employees and members are polite. There is a good mix of different kinds of people so it doesn’t feel weird.

2. Being able to sign up online and not have to deal with a real person to get in is convenient, but then they caught me one day and had to take my picture which is unpleasant. It is pretty standard as far as gym procedures go (maybe for security and to prevent people from allowing their friends in without paying or something like that). They have a right to do it and I respect their right as a business, but I just don’t like it as a customer.

3. I see people scanning the app QR code at the door to get in and then go up to the desk and hit the QR scanners at the front desk too. Not sure if that is necessary, but if you scan once to get in the door, that should be the only scan necessary. I’m a technician/programmer. I understand how this stuff works. Basically it costs more money to make it seamless and it’s not a big deal in the first place.

4. Account/Code doesn’t work for hydromassage. 2 employees called me to upsell their personal trainer program (I respect the hustle, but it sounds like they don’t have a well organized “do not call” type list), but then cannot be bothered to help me with the hydromassage and they kindly suggested I go to some one at the front desk during my next visit, which comes across as lazy. If they cannot be bothered to communicate with their own co-workers, then it justifies why I’m not interested either. This is why I’m an introvert because when i detect BS i get belligerent, so i just avoid the confrontation. It doesn’t inspire confidence in their management culture and if the trainers cannot be bothered, it makes me wonder if they actually have the discipline and mindset to exceed health wise and inspire that in someone else. Then again, there is another sucker born every day.

5. I come to the gym after hours and the app didn’t work (server probably down) so I could not get inside. It’s a rare thing. Check your app before leaving home.

6. They pester me with emails (upselling and reminders/bragging about how good my membership is). I respect the hustle, but I had to block them because I respect my peace.

Source: Google

★ 1

I really wanted to enjoy being a member here, but the billing practices and lack of support have left me incredibly frustrated. I was charged $30 in service fees just for making manual payments—on top of my regular dues. I can understand a late fee, but $77 for one month of gym access is outrageous.

To make matters worse, I was given the complete runaround. The billing number told me to contact gym management, then management gave me another number that led me right back to the same company. They told me the same thing I’d already heard, and after leaving my number for a promised call back, I never heard a thing. Nobody helps, and yet they have no problem collecting extra money.

I wanted to continue my membership, but these shady billing practices and lack of accountability make it clear this company cares more about squeezing fees out of members than actually supporting them. Members deserve honesty, not a maze of excuses and hidden charges.

Update , I was told to call to “discuss my concerns further.” I did — only to be told to call back Monday. When I called again, I got the same runaround and still no answers.

The late fee I can accept — that part makes sense. But what I cannot accept is a mysterious $30 “service charge.” Nobody can tell me what this fee is even for. The billing number told me one thing, the manager told me something completely different, and I was also billed a separate $9.50 late fee. So which is it — a late fee or a service charge? Because it’s definitely not the annual fee, and no one can give me a straight answer.

And let’s be real — the bill was late because I’m not about to pay more than what I initially agreed to, especially when the extra charges don’t even add up. I’m not handing over $30 just because no one in this company can explain what I’m supposedly paying for.

I tried giving them another chance, but the billing is confusing, the communication is inconsistent, and the lack of accountability speaks volumes. If you want honesty and transparency, this is not the place.

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★ 5

I was having trouble with my barcode not working. The front desk took the time to correct this issue for me. Greatly appreciated!

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★ 5

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★ 5

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★ 5

This gym is awesome for me. Plenty of equipment, clean, and weight lifting toys that are rare to see. I highly recommend CLUB4.

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★ 4

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★ 5

Club 4 knowledge of equipment, the needs of the body and hospitality is unmatched

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★ 5

Just signed up and the staff was super helpful and friendly. I’ll keep you updated on my experience

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★ 5

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★ 5

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★ 4

Good gym for the price.

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★ 5

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★ 5

My favorite gym. I love the group fitness classes. Challenging, but worth it.

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★ 1

Very nice gym & equipment. But, the staff would always have attitude towards people trying to scan in with their complicated system and app. Like I'm just trying to workout, sorry if you don't like your job. Unprofessional and rude. Honestly killed my mood to workout. But other than that, solid equipment and plenty of space. Won't be coming back👍

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★ 5

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★ 5

Very excellent probability is I most likely will be switching to club4 I have switched now over 2 years ago. And still enjoy coming there working out meeting old and new friends equipment is very good staff always willing to talk or help out not leaving anytime soon

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★ 5

All employees are friendly and helpful. Enjoy working out with all the various equipment available. Love the 360 classes, always leave working up a good sweat. Highly recommend this gym.

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★ 4

cool experience overall, could do without the dementors.

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★ 2

It’s the best option for the area, which doesn’t say much. Biggest complaint are the classes. They occupy the most utilized parts of the gym at the most inconvenient times. Trainers will ask you to leave the space even if only one or two members are in the class. (Except Lamar. Lamar is really cool). Most people do not re-rack their weights and I’ve seen countless people not wipe their equipment down after sweating all over it, nasty as hell. So overall I’d say the members aren’t the best but the gym is alright. Staff seem nice but I have limited interactions with them.

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★ 5

Great all around experience! The staff is very helpful and always happy to help. They get to know you on a more personal basis. The equipment is all well maintained and they have several different machines that work a particular muscle. Always very clean. Tanning beds are maintained well, and the Styku body scanner is absolutely amazing! I recommend getting a free 3 day pass and trying it out. You won't regret it!

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★ 5

I joined Club 4 before it opened as I had recently retired. I like Club 4 because it has everything from an extensive cardio area to powerlifting stations. It is not a meat market, and most of the other members are nonjudgmental. The staff are great!

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★ 5

Great classes. Great people.

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★ 4

Member for 4 years. Nice facilities.

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★ 5

Great gym, great staff...I like the profiles on staff, it's great to know a bit about them.

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★ 4

But would like steam or sauna rooms

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★ 5

Great atmosphere. Clean new equipment no worn pads or bent bars. Weights are put up when done. Great place and great staff !!

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★ 5

The club seems to be heading in a better direction under the new GM, Raven. She's incredibly kind and professional. It would be great to see a bit more workout equipment and a little less cardio gear, especially during peak hours—but honestly, that’s been the case at every gym I’ve joined

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★ 3

Good fitness facility that forces you to to carry your phone to sign in with app QR code that changes every minute. We were signing in with bar code that I could carry on my watch. I really dislike having to bring my phone to the gym when my watch is what I us for fitness, music and listening to books. Not good!

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★ 5

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★ 5

Great gym. Wish we had a few more equipments like the belt squat, and standing abductor machine.

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★ 5

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★ 4

Club4 is clean and employees are welcoming and helpful. The classes are awesome. I only wish there were more classes options and more times.

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★ 5

Love glad i join

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★ 5

I love going to Club 4 Fitness the daycare is great and the employees are so nice and sweet.

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★ 5

Amazing gym always there to exercise get my workout

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★ 5

I love the various exercise/ workout classes to choose from. All of the Trainers/instructors are very patient and willing to get you thru your exercises correctly without hurting yourself or pulling something which results in damage to your muscles or bones. The atmosphere is very friendly and no one judges anyonbased on their fitness level. I consider Club 4 my gym family and enjoy working out in the Prattville, Alabama facility. I feel comfortable there and am always greeted with friendly faces and smiles whether I’m coming or going. All age groups are welcome here and no matter your body type you are made to feel comfortable.

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★ 5

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★ 5

Always enjoy all of my workouts very kind staff and excellent machines!

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★ 5

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★ 5

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★ 5

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★ 5

I really enjoy my gym experience at Club 4. My trainer Lemar is excellent . I feel alot stronger since I started training with him doing the week and he work with my busy work schedule.

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★ 5

Ive worked out in gyms all over the world, and this place tops them all.

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★ 3

It's a good thing to have a lot of people joining the gym but it needs to be a bigger space for the volume of people and the need for more advanced equipment would not hurt...

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★ 5

I love club4. They have good equipment.

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★ 5

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★ 5

Love the atmosphere and the friendly staff members. Club4 Fitness is definitely a VIBE!!

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★ 5

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★ 5

I have been working out at Club 4 Fitness for several years and have always enjoyed my training.The equipment is well maintained- the bathrooms are clean as well as the gym area itself and the staff members are friendly-

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★ 5

Great staff, clean, lots of options and amenities.

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★ 5

I’ve been going to Club4 ever since I moved to Prattville, and it’s been a great experience from day one. The gym is clean, well-maintained, and has all the equipment I need for a solid workout. What really sets it apart, though, are the people. The staff are always kind, professional, and ready to help with anything. Whether you’re just starting out or have been working out for years, Club4 creates a welcoming and supportive environment. I truly enjoy working out here and highly recommend it to anyone looking for a great gym in the area!

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★ 5

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★ 5

Best gym in the tri county. HANDS DOWN

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★ 5

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★ 5

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★ 5

The staff is friendly, and always so helpful! They keep everything clean and neat. I love the classes and trainers. The kids care is exceptional and they are so sweet and caring to the kids. My favorite gym ever!

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★ 5

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★ 5

ClubB4 Fitness Prattville is an amazing facility staff top tier and atmosphere was very encouraging and welcoming . Would recommend to any one looking to find a hike for a gym or even visit .. 10 out of 10

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★ 5

All equipment is new and uniform, plenty of stuff for bodybuilding, powerlifting, and cardio. I’m a big atmosphere person, no matter what I’m doing, and the atmosphere here is great. I’m not a social lifter, but I get excited to come here and see all the same people every day. Staff is great as well. Lamar is strong as absolute hell. An easy gym to grow fond of. Even during peak hours I can just slightly alter my workout and get plenty done because there’s so much equipment. Love this place.

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★ 3

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★ 5

Great place. Clean, and the folks that work here are helpful and friendly, good personal trainers available too. I've enjoyed my 3+ years as a member.

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★ 5

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★ 5

This is by far the best gym I have ever been a part of! They are sweet employees, they keep a clean environment, they take time and answer questions you have and they are priced for their memberships very well. Been there for 4 years already.

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★ 5

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★ 5

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★ 4

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★ 1

I love the facility and the staff. However due to medical issues I am having to cancel this membership and in the process of doing so for over a month now I have been overcharged and and being told with email proof that I have to pay again in order to cancel. I am less than pleased no one has done anything to help me resolve this issue at this point I have reached out to the staff to try and get a resolution I have not received any response back at this time I am upset regarding this because I was a loyal member and came in religiously up until my medical issues started. I do not like the fact that they essentially bullied me and told me that it's my fault that I haven't been canceled yet and that I have to pay again so I was like fine charge me and get me canceled they overcharged me and I just now received another email stating I have to pay again in order to cancel. The customer service team regarding the cancellation is not a customer service company they have done nothing but make this miserable for me.

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★ 5

Great, friendly staff. Environment is welcoming. I'm new here and I already love this place.

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★ 1

Tried to go as a guest. Customer rep was a surly and so annoyed he had to get up from his seat to point a guest to the waiver. After the collect all your data, they want a picture. Privacy is a serious concern and I’m not doing it. Too many companies collect data and sell it. I offered to pay, all I want is a workout on the road, and these guys want to make it a hassle and be rude about it too. Hard pass, thanks.

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★ 5

Love this place very much. Many payment plans and I have been going for three years. It’s easy and I pay $15/month! Clean equipment and haven’t seen any issues. Staff is amazing and so are the people there. Need a spot? Just ask, muscle men are made like teddy bears here

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★ 5

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★ 4

I personally enjoy this place but make sure to pick your hours because it has busy busy times

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★ 1

I don’t like the way this gym handles cancellations and I bet you won’t either. I have used other gyms that handle cancellations much better. Good luck.

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★ 5

Good place to work out

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★ 5

Great atmosphere... clean & friendly staff. The classes are awesome too

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★ 5

Awesome, great atmosphere, great people.

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★ 5

Clean , and great equipment

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★ 5

Thus is a great Gym! They have so much to work out with!

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★ 5

Great equipment, the gym is clean, the staff is great 💪

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★ 4

Large gym, equipment is generally in good working order, secure facility, mostly clean, but not as clean as it was in 2022.

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★ 1

Do not sign up for a membership or personal training. They will continue to charge your account even when you have submitted medical reasons from your doctor & have shown them their policy on cancellation.

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★ 5

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★ 5

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★ 1

Cancelled my membership after 3 consecutive years, recently some of my co-workers (7 people) wanted to begin a journey to a healthier lifestyle. Of course, I suggested Club 4. After one month of continuous feedback from the operations team ( they watch video footage of people working out ) we had no other option but to sever our memberships. Keep in mind, We work out at 4:30 am when the gym only has a dozen people there. After being told the group was too big, we split the group up into pairs of two which doubled the amount of equipment we were using. Once notified that wasn’t ok, we asked to use the group fitness room and isolate ourselves from the main gym. The staff agreed. We began working out in the room, no one else in there, no classes occurring, only to be told we couldn’t do that either. We could not workout together without the club getting paid for it!!!! So I wish you the best of luck on your fitness journey here especially considering we were basically forced out of the club for following the rules and guidelines given to us from video surveillance. I even offered to whomever on the operations team had concerns, come and spend that hour with us in the morning ( no takers ), then they could see we were just a group of friends/co-workers bettering our lifestyles. The operation team speculated ideas and made assumptions that just weren’t true but didn’t care enough to even have a phone conversation about their concerns! I’d like to also add, every member who spoke to this group I was part of had encouraging words for us, complimenting us on our hard work and efforts! Other members wanted to, and literally asked if they could workout with us! We were respectful, had fun, and pushed one another to be better every morning! I have been working out for 20 years and this is a first for me. I will add that Kyle at the front desk is awesome! You could tell he felt terrible to tell us we couldn’t workout there, kinda the whole point of joining a gym lol!!!

To the owner who replied:
I would love to discuss the situation further. I actually requested to meet with someone to resolve any concerns regarding the thought that I was training in your facility. With a group of individuals who have different fitness levels someone had to keep the group organized and structured so we didn’t hinder anyone else’s workout. There’s many other groups of people who workout together and one of them is obviously leading and organizing. I can point them out. I’m sure my contact information is still available on file. Contact me and we can discuss further in respectful dialect. I’m interested in what was supposed to be communicated vs. what actually was.

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★ 1

Club 4 is a joke. My group and I were constantly surveilled and harassed by owner/manger despite abiding by all rules and regulations. Trainers (blonde steroid chick in particular) have terrible attitudes.

Club 4 responded to my review above saying that they’d like to discuss what happened and come to a resolution. This is a lie. I requested a meeting with the owner and was turned down. They do not want to discuss anything. When I cancelled my membership I was never asked any questions. The only reason Club4 says this now is because I made a public review revealing the awful disposition of the staff. Do not go to club 4. Express Fitness, while smaller in scale, has a super friendly staff and owner.

Source: Google

★ 1

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★ 1

High hopes of bettering myself came to an end over a gym that is starving for money. It took all 7 of my work partners to talk me up to making my first step to changing my life. After 1 month of showing up 5 days a week giving it all I had I was basically forced to cancel. We was told that they have been watching film from day one and that i was paying for a personal trainer. That is 100% incorrect he is a work partner that has experience in the gym that’s all. Club4 is looking at it as them mission out on 8 people paying for a personal trainer but instead 8 people just canceled. We was very respectful followed every rule and people in the gym loved us. It all started one morning when we noticed a Club4 trainer (blond headed Goliath chick) rolling her eyes and Obviously Roid Raging because we was pushing Club4s sled on the artificial grass. When we asked if there was an issue we was told not to push the sled and with the group be this large we need to find another gym.(mind you it’s 4:30 in the morning with maybe 12 people total in the gym) I advised all of Prattville to look into Express fitness and give them your business before you become a victim like us.

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★ 1

Our group of co workers started working out there recently, and we were constantly harassed by manager/staff. Our group never bothered anyone there but the manager felt like he was missing money because we didn’t pay for a personal trainer. The manager/staff is not interested in your fitness goals or physical health! They’re just worried about a dollar they can make off someone. Do not go to this gym unless you want to be in a toxic environment.

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★ 5

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★ 5

Absolutely phenomenal staff!

I was in town for a work function. I usually frequent the Gulfport, MS location. Due to a different billing system, they weren't able to find me in their system, but they worked with me and allowed entry after completing some e-forms. Everyone was very accommodating and kind! Thank you!

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★ 5

Best gym in prattville, equipment is taken care of organized and clean, staff is great, they have pretty much everything you need to get a great workout in. I've been a member since day 1 and I'll never change gyms again.

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★ 5

Staff is friendly and helpful. The equipment is clean and there is plenty of it.

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★ 5

They have the best equipment. You can scan the QR codes on the equipment to see how to use certain ones if you don’t know how to. Everything is easily accessible. They have awesome memberships, and you have a lot included. Tanning, massage beds, and kid care as well for up to 2 hours. Will continue to go here, love the service as well.

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★ 5

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★ 5

Great gym. Clean Great facilities and employees.
Free weights,machines, large cardio section and a crossfire style corner as well. Great over all and competitive pricing.

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★ 5

Great place to work out at Clean and great staff..

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★ 5

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★ 5

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★ 4

More than enough equipment and space to always get a great workout.

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★ 1

Fairly good until I had health problems and needed to pause.
Cancellation is not straightforward, I was told on the phone call that I would not be charged anymore. I was charged.

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★ 4

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★ 1

Terrible service and impossible to cancel

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Best decision of my life. I was scared of the gym so I got Grant as my trainer and it has been nothing but positive results

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★ 5

Started my Club 4 membership with the Prattville gym. The staff and trainers are not okay. In fact, they're pretty awesome!! They keep up with the maintenance of the equipment and facility. Can't help members can't clean up after themselves.

I did 12 months of training with Lamar... y'all better get with the program asap!! I had free motivational words by Grant. Lol Goals in mind and Lamar's workouts got me to my goals. An excellent example some of my blouses are smedium at this point. 🤣💪🏽 #trapcity #gainsfordays

I miss y'all for real!! Keep up the great work!!

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★ 5

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★ 5

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★ 4

Roomy but it gets crowded pretty quick, I went at 5 in the morning and still couldn't get to an open bench by the dumbbells. But that and the yearly fee are the only downside

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★ 5

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★ 5

Great staff and trainers at the club. It is always clean with plenty of cardio machines. As with any fitness place certain hours are busy but there are so many options at this club.

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★ 5

I have been a member here for a couple of years now, and I really do enjoy working out here. The staff are friendly, the facility is clean and well kept, they are quick to fix any equipment issues. Only change I would recommend is that 90% of the pictures that scroll through the screens are of the trainers working out, that isn't motivating and it isn't about them, it is about the customer coming in and busting their butt so maybe show more of that.

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★ 5

Nice gym. Clean and spacious.

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★ 4

Excellent gym, good atmosphere. Only thing missing are iron plates and heavy metal chains.

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★ 5

Large gym. Clean and plenty of mirrors to watch your form. Can be really busy during peak times.

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★ 5

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★ 5

Clean facility with an amazing staff! This place is one of the best facilities to workout at within the river region!

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★ 4

Equipment is in excellent condition and customer service is above average. The only negative is the tanning beds are dirty and nit well maintained.

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★ 5

Clean and friendly place to work out

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★ 4

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★ 5

Anytime, all the time a workout is available. Their tanning beds are great & the hydromassage therapy is a perfect ending!

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★ 5

Best gym
Very affordable considering all the perks

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★ 5

Well equipped, clean gym for a very reasonable membership fee. Suitable for a wide range of training programs. It does get crowded during the busy times, but that's to be expected given the above.

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★ 5

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★ 5

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★ 4

Nice gym I visited for the day. There's a code for the women's restroom to get in. I went out the wrong door trying to leave the restroom and discovered a huge room lol. This gym is full of surprises

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★ 5

It's a great place for fitness - state of the art equipment, clean facility, and 24 hour access. The group training classes are great - there's a variety of fitness classes (cycling, zumba, circuit, etc.) and a plethora of availability slots to suit your needs. They also offer child care services. The staff is helpful and very friendly as well.

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★ 5

Ty King is the BEST personal trainer! If you are looking for a trainer, grab him you will NOT regret it!

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★ 5

I attend gym Sunday to Wednesday and love work out myself

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★ 5

Great environment for all skill levels, helpful staff, and clean! Good bathroom facilities also and great prices. Not much left to be desired.

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★ 5

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★ 5

Very Nice Gym and great service

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★ 4

Love this place outside of peak hours. Tony and Travis are my dudes.

4 stars only because their classes seem to take place all the time and utilize a ton of equipment and already sparse real estate.

Please snatch up some of that available space next door and move classes to a dedicated area outside of the regular functioning gym. Thank you.

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★ 4

Fantastic gym with friendly staff and excellent equipment. The only downside is it can get VERY overcrowded during peak hours (usually 4 p.m. to 9 p.m.) and you might find it difficult waiting for a chance to use all the equipment you need to complete your workout. Especially if you're trying to do anything with weights. The cardio floor is awesome and almost never full, so you can always get a good run in at any time of day without problems. However, if you're going to do any kind of weight training, I suggest getting one of the memberships with a 24/7 access option. That way you can go at anytime when there isn't a lot of people and get a good workout in. All in all, it's a great gym and their membership packages are very reasonably priced in my opinion.

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★ 5

Good & should be healthy

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★ 4

Recommend, very nice facility n great wrkout in. I visited wit a member. Really hard 2 resist becoming a member because it ws dat gud.

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★ 4

Very nice gym and the staff is generally friendly. I've been going to this gym for about 2 years now, I usually go later at night because it's not as crowded but here lately it has been as packed as it is during the after noon, a bit oversold on memberships but what can you expect from a public gym.

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★ 5

Best Gym in the area! Clean and professionally managed. Staff is knowledgeable and constantly on the move.

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★ 4

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★ 5

No masks required while working out. Very very clean.

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★ 5

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★ 5

Muy buenoe

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★ 5

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★ 5

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★ 5

Fantastic Gym & Un- real Customer Service

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★ 5

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★ 5

Great gym! Plenty of equipment and massages and classes, great people, can buy stuff at the front. Nice staff. Wish there was a second location though during the busy hours (which is most the day sadly) I don’t think in ever able to get any machines I want to use. And neither can the other 20-30 people waiting around

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★ 5

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★ 5

Friendly employees and a willingness to help. Great gym.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

Great spacious place to train.

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★ 5

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★ 5

Great place to work out

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★ 5

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★ 1

They keep charging me when I have not worked out in over a yr. Will not cancel me til I pay. I froze along time ago and they unfroze my account without my knowledge til 2 months later. I was told til I pay for past payments, they will keep charging me every month more n more! I would've never signed up had I known this is how they set their customers up! Very poor communication. Im highly upset there is no solution, but to pay for months n months I didn't workout!

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★ 5

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★ 4

Great place to get a workout. This is a place for all training levels and all capabilities. You find your meatheads, the yoga ladies, your regular Joe's and teenagers learning to get their pump!

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★ 4

Super clean, a lot of amenities like the Hydromassage! Eco-friendly water fountains, coffee area and a variety of equipment and machines. It's always a lot of people there whether it's 5am, 5pm or 8pm but at least people are serious about their health and fitness goals!

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★ 5

🦵💪

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★ 5

Great atmosphere and very friendly staff. A lot of good, clean equipment.

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I like this place. It's a cool place. And I like everybody in it. The very welcoming warm environment everybody doing their thing everybody get along

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★ 4

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★ 5

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★ 5

Its great when it's not packed full of people on the equipment.

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★ 5

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★ 5

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★ 5

💘

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★ 5

Awesome as always

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★ 5

Huge gym, 24hrs, new equipment.

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★ 5

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