★ 1

I’m an elite member and was getting my car worked on nearby. I booked a session, got dropped off and the door wouldn’t unlock. I tried everything. Nobody there, wont answer the phone and it’s 12pm. I am here stranded.

Source: Google

★ 2

Start with the positive: Incredibly friendly staff when they’re there!

The cons: They didn’t tell me I was paying for two people on my membership when I signed up (I’d completed everything online and cleared out my friends details before signing up.) So for my first two months I was paying for two people when I only needed to pay for one.

They also charge you over $100 for their HOTWORX yoga mat and a towel to go over it.

Also, there’s a $99 cancellation fee if you decide to leave their gym before six months. So…that was a nice surprise to walk into.

If you’re looking to get fit and are consistent about it and want to commit $65 for longer than six months, HOTWORX is a decent place.

Personally, I won’t be recommending them to anyone.

Source: Google

★ 5

Source: Google

★ 2

I had a first free class at 2:45. I arrived exactly on time yet no one was at the front desk so I waited ten minutes at the front before wandering the gym looking for an employee. Turns out they were right there and just ignored me I guess? These aren’t really what I would call “work out classes.” You’re in a sauna by yourself following a video on a TV. I believe this type of workout really just isn’t for me personally, I hated every single second of it. The workout was completely free though. I wouldn’t follow through with a membership here based on the types of workouts offered and the lack of professionalism by the staff.

Source: Google

★ 5

Source: Google

★ 4

I have just recently signed up & let me share the experience thus far at this location .

Serena/Chase - customer service amazing. They answered my many questions and help me get signed up for the free trial. They even gave me great recommendations on where to start, after I told them my goal, which was the Hot Stretch.

At the free trial - Serena walked me through step by step, she made sure I was comfortable & had the towels & mat needed, preparing me for what was to come. She checked in to see how it was going & talked with me after to see how I felt.

Signing up - Serena made sure I had everything needed to be successful, technology was giving us a bit of trouble with accessing the door BUT Serena was determined to make sure I had access before leaving through my phone and the pin #. I really appreciated that because she even offered her personal number if I came & couldn’t get it inside the building, thankfully it did work after a few tries! She could’ve gave up but nope! I also love the that it is 24 hours and secure!

The environment - this is a very intimate like setting, everyone has been very positively nice and welcoming just by smiles walking past each other, everyone is very focus on the task at hand. I tried Hot Thunder & it really gave me a workout, I was sitting on the bench just cooling down, catching my breath & this very kind lady patron asked if I was ok, I was but she didn’t have to do that! You just never know & I felt like that was very thoughtful of her. They keep it very clean & from what I’ve seen everyone wipes down the equipment when their workouts are completed.

Location - beware it’s next to a Taco place and Publix ! 😂😂 the temptation is real!!

Source: Google

★ 5

Serena and Cate have both made the experience of my husband and me, amazing! Courteous, kind, thoughtful and a sheer delight to interact with!

Source: Google

★ 5

Source: Google

★ 5

Had a horrible experience with past staff and ended up canceling my membership. Saw that they were under new management and decided to give them an other try because I always loved the place itself. I LOVE the new staff. This is now my happy place. I’ve been coming for months now and still haven’t had a bad experience. Skin has been glowing, I’ve lost 40 pounds so far, my sleep is wonderful and it’s a great stress reliever. 🩷

Source: Google

★ 5

I went for an intro class, Serena welcomed me and walked me through the studio. Her customer service is top notch and so sweet, I really appreciate her thoroughness as she explained everything. My first impression of this fitness boutique is that it’s welcoming and so cosy, definitely a great place to work hard to get your goals! I signed up and I’m so excited to begin my journey here. I also met Grace who is lovely as well, both Serena and grace are very professional! Thank you!

Source: Google

★ 5

Absolutely LOVE this location! Everyone here is super nice and helpful and the facilities are spotless! Easy to use equipment and a great workout.

Source: Google

★ 5

This review is long overdue. I would (and do) recommend Hot Worx to all! I’ve noticed such an improvement to not just my physical, but mental health. The studio offers challenging and diverse workout options that allow you to go at your own pace, and really track your results. The staff is wonderful! They have created such a safe space to workout that is also fun, positive and encouraging. I don’t actually have to will myself to workout - I’m motivated to. Thank you!

Source: Google

★ 5

HOTWORX has been great the staff is awesome as well always so helpful. I have greatly enjoyed this gym and the flexibility you have to use it since I’ve been a member for this past year.

Source: Google

★ 5

Love the community and atmosphere of this location! The staff and members are always welcoming and encouraging. Looking forward to being a part of this amazing community~

Source: Google

★ 5

Love this place! I’ve been a member for almost 4 years. Such a welcoming environment with amazing staff and members. Can’t recommend Hotworx, and this location specifically, to everyone :)

Source: Google

★ 5

Love it here! And, BONUS…Jada is super helpful and fun!!

Source: Google

★ 5

Amazing and high quality rooms and equipment.

Source: Google

★ 5

I was introduced to HotworX by my brother… When I first started I said I would only sign up for 1 month. That was last year!! I truly enjoy the infrared workouts. I lift weights everyday and at times I’m really sore and tired. When I step into the infrared sauna, I immediately feel invigorating, my mobility improves and I’m able to get through the workouts. The entire staff is very friendly and at times they open the door for you with a warm welcome. The facility is clean and they’re always doing something fun! If you’re looking to improve your fitness this is the place!!! Oh and please keep the Cuties (oranges.) lol!

Source: Google

★ 1

I think this place needs help! First they advertise one complementary workout for new customers well that’s not true they charge you to use their mats and towels, this is new. 2 months ago a friend did not get charged. So it’s not free. This establishment is NOT CLEAN!!! This nasty white stuff is all over the cycle bikes ( I am assuming it’s other peoples dried sweat) GROSS! They do not provide sanitizer for you to be able to clean the equipment you use.You now have to buy a bottle of sanitizer from them to clean their equipment (cycle bike, row Machine, weight's,etc.) any other gym has sanitizer everywhere for your use on their equipment.We still have Covid risk so why are the members having to provide sanitizer? The owner knows nothing about customer service! It’s obvious they are just money hungry. I mean no cleaning supplies is not the way to get new customers or keep current customers! Just saying!

Source: Google

★ 5

I had been interested in trying Hotworx but didn’t know much about it. I heard the Madison/Clift Farm location was under new ownership/management so decided to give it a try. I have never enjoyed working out until Hotworx!! I love the flexibility and how easy it is to book sessions in the app. I also love that it’s open 24/7 so I can book a session whenever I want. It’s in a great, safe location and has in-app access for unlocking the door which is awesome. When I booked my free trial session, the young ladies who gave me a tour were fabulous and so friendly and informative. I joined as soon as I finished my trial session and have been going every day since! The facilities are always very clean and they are always running deals and specials on memberships, merch, equipment, etc. With so many classes to choose from at different time intervals, it’s never overcrowded and I almost always have the sauna to myself. I have never looked forward to working out until now!
I can’t recommend Hotworx Madison/Clift Farm enough!!

Source: Google

★ 5

Great Facility, always clean, friendly and kind staff. I also love the workouts and how they have various modifications to accommodate any level of fitness. I feel stronger after every session.

Source: Google

★ 5

I like this place

Source: Google

★ 5

I recently had the opportunity to visit the Hotworx Clift Farm location, and I must say, the transformation under the new management has been nothing short of remarkable.

When I first heard about the changes, I was skeptical. The previous reviews had painted a rather bleak picture of the facility - faulty equipment, empty vending machines, and an overall uninviting atmosphere. However, my experience was completely different.

As soon as I walked through the doors, I was greeted by the warm and welcoming smiles of the new owner, Sierra Knox, and her dedicated team, Serena and Hailey. The energy in the studio was palpable - upbeat, uplifting, and genuinely excited to provide an exceptional experience for every member.

The vending machines were fully stocked with a variety of healthy snacks and refreshments, and the rowing machines, which were previously out of order, were now in perfect working condition. The entire facility had an air of cleanliness and organization that was clearly the result of the team's hard work and attention to detail.

What really stood out to me, though, was the genuine care and passion the staff displayed. They took the time to understand my fitness goals and tailored the workout recommendations to suit my needs. The classes were challenging yet invigorating, and the infrared technology provided a unique and effective way to detoxify and improve my overall well-being.

It's evident that Sierra, Serena, and Hailey have poured their hearts into transforming Hotworx Clift Farm into a truly exceptional fitness destination. I can't recommend it enough to anyone looking for a transformative and enjoyable workout.

Source: Google

★ 5

I love this location! It’s always so clean and the staff is so nice as well! There always a bunch of promos and prizes which is a plus and fun time!

Source: Google

★ 5

Truly LOVE THIS PLACE! Under new ownership and management as of the first of the year and you can tell! They're constantly doing promotions and giveaways and really doing a great job at bringing the excitement back! The facility is always clean and the smiling faces that greet you when you walk in are the best! Multiple workouts to meet your workout style! The HotWorx app is easy to use to schedule a class and track your progress, and the app to unlock the door makes you feel safe and secure. Highly recommend this place to anyone ready to sweat and detox and HEAL! and get a great workout in!

Source: Google

★ 5

New management has added so much utility to the clift farms location! There’s so many different exercise options, equipment is very clean, and the staff is so helpful and welcoming.

Source: Google

★ 5

First workout was so great! Joined after first workout. Highly recommend!

Source: Google

★ 1

Absolute worst customer service. Been trying to cancel for months. Can’t even access the studios yet they’re charging me $90 a month. Actually got Blocked my the manager when trying to cancel.

Source: Google

★ 1

A great place to work out however, if you are a man or a person of color any small thing you do will be reported by the "Karens" of the world. (and the place is ruled by Karens).

A man or a person of color should not have to shrink themselves to make someone who is uncomfortable with their presence feel secure.

Source: Google

★ 1

Horrible sign-up process and cancellation fees that they do not point out

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

The staff is friendly, helpful and knowledgeable! This is my 1st full week there and I'm loving it. Was skeptical about the hot workouts but it's actually not that bad...I already see a slight change in my body...UPDATE: after 2 months of working out I see a MAJOR CHANGE and I LOVE IT!!!!

Source: Google

★ 5

I absolutely love HOTWORX! The classes are great and the staff is extremely friendly and helpful. The variety of classes and that I can go at any time of the day make my experience even better.

Source: Google

★ 5

Staff is very friendly and helpful. The atmosphere is positive and uplifting. Safe place to workout with cameras and security codes. I like that it’s 24/7 with staffed hours as well. Scheduling online is quick and easy.

Source: Google

★ 5

I hate working out in gyms, everyone looking at you. At HOTWORX there’s no more than 3 people in the room with you. The sauna makes you calorie burn faster AND it’s great for your joints. I’ve had two knee surgeries and would ache after working out. By exercising in the sauna, I have no joint pain and more range of motion. It’s great! I’m totally addicted now.

Source: Google

★ 5

I am so glad I found hotworx. It offers a variety of virtual classes so you can go often and it doesn’t feel repetitive. There is also a weight room area. The cardio (HIIT) classes are only 15 minutes and the iso classes are 30-35. The temp in the sauna is adjustable, and the virtual trainers are easy to follow and also provide modifications that you can use. Management and staff are very friendly and knowledgeable. Samantha is fantastic and will help answer any question. For the first time, I actually enjoy and look forward to going to the gym. Not to mention, my skin looks great. Try a free workout. You will want to come back for more.

Source: Google

★ 5

Source: Google

★ 5

I am in love with Hotworx, I join Hotworx 16 months ago and it has change my life, I suffered from chronic back, neck and shoulder pain and thanks to Hotworx is much, much better I am not pain free yet but I am pretty sure I will be one day, the ISO workout in combination with the infrared heat makes my body feel stronger than ever!

Source: Google

★ 5

I love that I can schedule, go and workout 24 hours a day. It’s in a safe area and you must have a code to get in. The heated workouts allow me to detox while exercising. Never overcrowding.

Source: Google

★ 5

Absolutely LOVE this place … one of my happy places. The atmosphere is great, staff is very knowledgeable and professional. It is like a reset/rebalance/refresh/strengthen every time time you go.

Source: Google

★ 5

My experience with Hotworx literally went from the worst to ABSOLUTELY THE BEST experience I had with this establishment! From a prior horrible experience, I was referred to a new management leader named Samantha. I’m almost in tears as I type this because she was so customer focused and customer driven that it reminded me back in the olden days when people really cared. In addition to her righting all the wrongs that I experienced previously, this establishment was SPOTLESS , ORGANIZED and WELCOMING. I wish I could duplicate Samantha’s servant leadership style professionally across the world …. I wish I can take her personality and personally duplicate across human kind… she’s a rarity… I would literally purchase any and everything she recommends because I trust her … a rapport that built in 5 mins will probably stay with me forever. Thank you Hotworx for Samantha!

Source: Google

★ 5

I injured my knee a few years ago and have struggled with recovery post surgery. Physical Therapy got me to a point, but I continued to struggle with regaining strength and stability. I discovered HotWorx 2 months ago and have found the sauna workout to be perfect!. I’m waking up those stabilizer muscles and finally feeling strength returning in my legs. My flexibility is also quickly returning. The short, steamy workouts are perfect for me and the 24 hour access means there is always a time that fits my schedule.

Source: Google

★ 5

Always a great workout!

Source: Google

★ 5

Love the privacy! The workouts are fairly easy to follow while also being challenging. It gives modifications, which helps greatly. The atmosphere is great and friendly.

Source: Google

★ 5

The infrared heat and energy is very cleansing and we can definitely feel those calories burning. My mom and I have been doing it for almost 4 months and we love it! The seclusion from others allows us to be ourselves and workout privately. The staff is also so sweet and kind!

Source: Google

★ 5

Such an amazing workout and the staff is wonderful!

Source: Google

★ 5

I love Hotworx! This place has been life changing for me. I no longer have joint or muscle pain and feel great!

Source: Google

★ 5

You have got to try the FREE class! The staff are all so sweet and encouraging. My favorite way to sweat is spin plus barre!! Burned over 500 calories.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

You have got to try the FREE class!! First, I'm not the most fit person in the world & getting me to commit to a gym is nearly impossible because I'm cheap AF (& lets be honest--also hate to really workout unless I have to and now I have to) ..but I did the free 30 minute Yoga class & it was so fun to be able to workout in your own sauna & literally SWEAT your buns off the entire time! No one was around me for me to worry about real judgement & I really could do it at my own pace (even when the virtual instructor was telling me to work harder lol--shes a video sooooo lol) Anyway, I loved it so much-- I signed up for a membership & going back the very next day! I love all the variety of workout choices so its not just yoga! The employees are all so sweet & funny too! I have never been so excited about working out--I am literally telling everyone about it!!

Source: Google