★ 1

This has been one of the most frustrating customer service experiences I’ve ever had. I’ve been trying to cancel my Orangetheory membership at the Alabama location for months, and no one ever responds or takes action. I never relocated to Alabama, yet they keep my membership active and now plan to resume billing me! I’ve called multiple times, the staff has no idea what to do, and emails go completely unanswered.
This is unacceptable and feels like a scam. Be very careful before signing up here, getting out of a membership should not require this much stress and wasted time.

Source: Google

★ 5

Source: Google

★ 5

The staff is great! Very friendly!

Source: Google

★ 5

The best 1 hour workout with the friendliest, most attentive staff and coaches. The studio is clean and smells good, the atmosphere is so positive and uplifting. The music is great. The coaches are so helpful and motivating. The other members there are nice too. It's truly a judgement free zone!

Source: Google

★ 1

Source: Google

★ 1

My wife recently went to cancel her membership here because she was about 35 weeks pregnant and couldn’t go anymore. The staff convinced her to put her membership on hold, but failed to mention that they would charge her $15 per month. This happened in October. Come December, I get a $15 charge on 12/6 and 12/10 because according to them, they forgot to charge for November. Well, we went to cancel her hold, because that’s ridiculous to pay them like this, and they told her that they WILL CHARGE HER AGAIN FOR JANUARY EVEN THOUGH TODAY IS 12/17. It’s their “30 day processing fee.”

You money hungry guys should be absolutely ashamed by this. She wanted to come back sometime in February, but it seems she’s going to look elsewhere now. Thanks for taking our $45 for no reason. Oh, and don’t forget that we had to physically come up here because you only accept cancellations in person. What a load of crap.

Source: Google

★ 5

Outstanding staff and coaches! The coaches will create a workout for you according to your capability. I’ll be 78 years young this summer and look forward to celebrating my 80th at Orangetheory!

Source: Google

★ 5

Source: Google

★ 5

Great workout! It’s a good mix of cardio and weight work. The coaches are great too!

Source: Google

★ 5

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★ 5

My favorite workout! Total body workout everyday with the rower, weight floor and treadmill!

Source: Google

★ 5

Orange Theory Vestavia is the best!!

Source: Google

★ 5

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★ 5

Great experience at OTF Vestavia. Excellent coaches and staff.

Source: Google

★ 5

Great coaching Fun and challenging

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★ 5

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★ 5

Source: Google

★ 1

I showed up 15 minutes early for a trail class at this Orange Theory location. The staff would not allow me in the class because I did not show up 30 minutes early. This is an unreasonable expectation. Based on your reviews other potential customers have had the same bad experience as me. I was previously a member of Orange Theory before I moved to Birmingham and told the front desk staff that I do not need a full introduction for this reason. They said in that case I am not eligible for a free class at all. The OTF website says if you haven't been to an Orange Theory location in the last 3 month you are eligible for a trial class, hence why I was able to sign up online. Why would I commit to an expensive gym membership at a location where I have never done a trial class? Needless to say, I will be looking elsewhere in Birmingham for my gym home. This is disappointing because I had good experiences at other OTF locations when I was a member in another city.

Source: Google

★ 5

Source: Google

★ 5

The best workout you will ever do. Safe, effective, and affordable. It will change your health and your appearance for the better. It is adaptable to any injury you may have, or to your fitness level.

Source: Google

★ 5

Great coaches who call you by name, go over correct form and answer any questions. Great workout because I wanted the cardio and the strength building but I needed a coach to push me! So glad I joined!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The Vestavia location is my favorite. Hoover is great as well in Birmingham, I cannot attest to other locations but Vestavia will treat you right!

Source: Google

★ 5

Best for helping with quality sleep and releasing endorphines!

Source: Google

★ 5

I've been going to the OTF in Vestavia for over a year now. Coaches are great, Owner is great, workouts are always challenging and fun. Would definitely recommend going, regardless of your fitness level.

Source: Google

★ 5

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★ 5

Source: Google

★ 5

I HATE to workout, but since joining Orangetheory, I actually look forward to it. One of my favorite parts of the class is that I don't have to think about what exercises to do - the class is planned, and the trainers do a fantastic job of walking you through each step. Unlike other workout programs and gyms I've tried, I've never been made to feel bad that I'm not at the physical level of others in the class. I am empowered and cheered on to do what is right and best for ME. Because of that, I have actually been able to push myself and perform better than I have before.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Source: Google

★ 5

I have been going to OTF for about 2 1/2 years. I've had to pause after orthopedic issues but the coaches are fabulous for helping modify the workout to fit my abilities. As an older member I urge folks to give it a try because you can do this workout. If you can't run, you can walk. If you can't walk you can use the bike or strider. The Vestavia branch has THE best coaches and administrators. They work hard to make this feel like a team effort. The workouts are varied and fun-especially when they're over.

Source: Google

★ 5

Love this place! The workout, the coaches, the front desk staff, everything about it A+++! If you’re in the market for a new gym or just trying to be a healthier you, I highly recommend giving OTF a try.

Source: Google

★ 5

One of the best OTF locations I have been to! Really big, very clean, and great instructors! The manger, Justin, is friendly, professional and welcoming! I took a class with Courtney, and she was awesome.

Source: Google

★ 5

Was in Birmingham on business and away from my home studio in Hendersonville Tennessee. Went to this Orangetheory because it was close to my hotel. Irvin the coach was very good and the staff were friendly and welcoming. Studio was clean and easy to locate. If I am in the Birmingham area again, I will visit the Vestavia Hills studio again. Thanks for the hospitality.

Source: Google

★ 4

Source: Google

★ 1

Had never been. Went for the first class. Arrived early (over 15 minutes before the class began) but evidently not enough. They require 30 minutes to have you sign some forms and show you how to use a treadmill and row machine (which I have used) so they refused to let me take the class. The prior class had not even left yet. I have been to several different fitness classes (bootcamp, barre, yoga, etc.) in the past and it never takes 30 minutes to be shown around and sign releases. Needless to say I will never go back. The instructor was dismissive and rude about the situation.

Source: Google

★ 5

Great coaches! Good work out!

Source: Google

★ 5

Source: Google

★ 1

I was told on the website to show up 30 minutes early for a class. When I arrived, the elderly woman at the front (Jennifer, apparently) told me I needed to be there 45 minutes early and could not be helped that day. I had come with a friend who they also would not let leave without charging because she had signed up for that class. The fact that a gym needs you to be there for two hours just to teach you how to work out and participate in a class is absolutely ridiculous. I have been a constant gym goer for years, which I explained, and teaching someone how to run on a treadmill doesn’t take an extra 45 minutes. The customer service at this location was appalling and the woman was so incredibly rude! I am shocked they allow her to own it, or manage it, whatever it is that she does.

Source: Google

★ 5

The workouts make cardio suck less. Shoutout to Jessie for being a superstar instructor. She pushes the whole class and still checks each individual’s form to make sure you’re getting the most out of your workouts.

Source: Google

★ 5

Always great

Source: Google

★ 5

Source: Google

★ 5

I like how the workout is very competitive based. However, you're not just in competition with others but mainly yourself! The idea is to push yourself to do YOUR best. Your best is not necessarily equivalent to someone else's best. The best thing about OTF is that it allows you to actually see your progress. OTF workouts are unlike your typical workout classes! OTF workouts cater to where you are personally and allow you to still get a good workout whether you are just starting out or are a professional athlete! If you're tired of the same old workout classes that treat everyone the same and don't truly challenge you, try OrangeTheory Fitness!!!

Source: Google

★ 3

um，so so

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★ 5

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★ 5

ORANGE FREAKING AWESOME

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

DON’T JOIN THIS GYM IF YOU EVER WANT TO QUIT! I cancelled my membership on September 29th due to an injury that wasn’t getting better. I didn’t get charged anything for the month of October (in reality I should have because it was within the 30 day notice period, but according to the staff the manager didn’t process my paperwork in time-not my fault), but then I DID get charged for November, at which point I called because why would I get charged AFTER my 30 day cancellation period? At first they acted confused and told me that my paperwork was still in the stack to be processed, so I asked for the manager to call me back, which she didn’t but another staff member did and said that they would correct it and refund me. A week goes by and it hasn’t been refunded so I call again and the staff member informs me that since I technically cancelled during a “freeze” (which I initiated a couple months prior, due to the same injury) that the freeze period had to complete before the cancellation took effect and so this would be my final charge. I was not informed about this stipulation on the day I signed the cancellation form in the studio OR when I called the first time, so clearly no one knows what they are talking about. I gave up because I was tired of dealing with it and because technically they should’ve charged me in October (again not my fault they didn’t process the paperwork in time), so I was just giving them the benefit of the doubt and taking the L here. Now it’s December and I just got charged AGAIN! As a fellow business manager, I am expecting a refund for both months now, as I have incurred interest on my credit card for these charges over the past 2 months, not to mention this has been a complete waste of my time that could have been avoided if people simply knew how to do their job. GIVE ME MY MONEY BACK AND TAKE MY PAYMENT INFORMATION OUT OF YOUR SYSTEM!

Source: Google