★ 4

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★ 5

Great place to work out and has never been unbearably crowded. At night when I go here though there are quite a few people

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★ 1

Enjoy the patrons at Decatur, Alabama. But there is a staff member that has been rude to me since the first time we meet.

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★ 5

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★ 4

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★ 5

Best gym!!!
They need a squat machine but other than that no Complaints whatsoever

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★ 5

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★ 3

Ok service

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★ 5

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★ 5

Friendly folks with respect and always willing to help It smells extra clean and is the cleanest gym I've been to Has all the extras and reasonably priced The employees are the best on night Love the night shift employees they are so down to earth

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★ 1

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★ 5

Limpio, ordenado y excelente atención

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Great gym. Staff is awesome

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★ 5

Great place to go get a work out in

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★ 5

Lots of different options when it comes to equipment and the PF Black Card is definitely worth having!! I also love the crowd meter on the app!

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★ 5

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★ 5

Lots of equipment, very clean, good vibe, normal people. I'm not a local but visit this location when I'm in town (Black Pass).

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★ 5

Very good

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★ 5

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★ 5

I hadn’t been to planet in months. I’d planned on discontinuing my membership .There was a young man there Daniel or David I believed I think he went by “Honcho”. He made sure I knew he was acting as just a helpful planet fitness member although he is a Personal Trainer but, not exclusively affiliated. And boy was he qualified. He made sure I knew how to use the machines and a few simple exercises to do when I come back by myself FREE OF CHARGE at that. It took the angst and humiliation out of returning. I’d gained weight wait since my injury and was ready to Get back out there after my full recovery. Just from that experience I got my husband, my sister, her husband, AND my mother in law to sign up. We hope to meet more staff members like that at every location. I know this was long winded but, I truly felt discouraged until I felt empowered. Sometimes all you need is a gentle push. Thank you
His Instagram is hatianhoncho. He will meet you at planet fitness. He only services there. Also planet really turned things around with their remodel it’s really nice in there now.

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★ 5

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★ 5

Very clean facility

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★ 5

Go here several times a week. Friendly and clean. New equipment recently. Hydro massage, red light therapy,massage chairs and tanning beds.

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★ 5

Plenty of cardio and weight machines. Locker room is always clean. Staff is courteous.

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★ 5

I use both the Decatur and hartselle facilities. Decatur is my go to because it's on my way home from work 4 days a week. It was recently upgraded and has plenty of room even during peak hours. The staff are always quick to help and are super friendly!

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★ 3

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★ 5

Loving the new changes in the gym!

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Planet Fitness in Decatur AL has the most respectable staff and the most cleanliness I have ever seen in any establishment I have been in!!!!!!

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★ 5

Very clean and well mannered staff

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★ 5

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★ 5

Very friendly and I love the bronzer bed.

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★ 5

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★ 5

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★ 4

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★ 4

I travel for work and this is the best planet fitness I've been to by far. The staff is top notch. They place is the cleaner I've seen and they have the equipment setup in a way that just flows really well. I've been to other planets fitnesses and none of them provide the space to workout like this one does. Not to mention they are the only one I've been to that is 24/7. I don't think people understand how convenient this is. My only gripe is lately the music has been super different. It sounds like something that should be playing in a spa. Very hard to workout to. It's also very loud, like I can hear it through my headphones. I hope they fix this soon

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★ 4

Female Employee working on Jan 14 2025 6:33 am after Jessica left could not be found to use the black card spa, her attitude also depends on the day of the week she is never the same. She needs to be retrained in dealing with the public. Great gym other than that.

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★ 1

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★ 5

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★ 4

Showers are small. Music too loud. I can barely hear my own headphones. The staircase machines are unstable, dangerous to get on. I like that it's 24hr.

Update on 12.29.24.

The employees are nice. They keep the gym clean. They toned the music down so I can hear my own sound of what I want to listen to. As long as they keep this up the added two stars to 4 will remain from the 2.

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★ 5

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★ 5

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★ 5

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★ 5

Another great PF location while working out of town.
Upgraded last month. I really like the "New PF"... DB's in several locations so people don't hide them, 30 min workout are removed and made more functional for people to workout in private, away from main view.
Update: Ms Rosslon [Rozzzzzzlannnn] and Mr. Stacy were a joy to chat with!
Here is a snapshot of my PF travels for the past 8 years.

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★ 5

I went to this location because the one in Madison next to my house is closed for renovations and I absolutely didn't want to drive to South Huntsville at the end of the day and endure the traffic back. I was really happy I went to the Decatur location. The staff was friendly, everything was clean, equipment was in great condition (no rips on the benches/machines)....and it wasn't really busy for 5 in the afternoon. Maybe because it was cold out or just the holiday season timeframe...I don't really know but I'll surely be back while my location is closed and when I'm in the area in the future.

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★ 5

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★ 5

Equipment,bathrooms and parking lot is ALWAYS clean. Staff is ALWAYS friendly and ready to help. Tanning bed bulbs has ALWAYS been hot. 10/10 totally recommend!

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★ 1

Trash Costermer service

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★ 4

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★ 5

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★ 5

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★ 5

My husband and I both joined. We really liked facilities. Need to explore more next time.

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★ 4

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★ 5

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★ 1

whoever the female is who answers the phones, the one working october 17th, at 3:43pm, needs a HUGE attitude check and needs to get a job somewhere else if she hates it so much, i’ve ALWAYS worked in customer service and never in my life have i answered the phone and talked to someone the way she did to me. extremely rude and snarky. someone needs to give her a customer service lesson. badly.
i will not be coming to this location because of her. and i’m not surprised to see another person has had another bad experience with this lady and ALSO said she needs a customer service lesson. super disappointing decatur.

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★ 5

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★ 3

I only ran in for a second but it was very clean

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★ 1

One of those assistant managers will mention any names it starts with an R was very rude. She might need to be trained in customer service and how to be considerate. This was the worst experience of my life going to. I travel the country we go to pretty much every gym and every state never has this problem before Customer service ever worst my wife started shaking and crying because of the way she was treated

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Not that bad of gym...

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★ 4

Nothing bad about this PF location, clean and all the equipment works. Need to do something about the freezing conditions in the men’s locker room thou. Good PF location 👍

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★ 5

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★ 5

Everyone was friendly and the place was clean what more could you ask for

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★ 5

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★ 4

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★ 5

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★ 5

Really enjoy this facility, it's always very clean. The staff are helpful & friendly.

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★ 5

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★ 5

Great place to work out & timing is impeccable for anyone looking for privacy...

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★ 5

I really enjoy Planet Fitness, the staff are so friendly and willing to help you anytime. The tanning beds are great and I have never had to wait. The equip is clean and in great shape, just a really nice place to relax and work out.

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★ 5

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★ 5

One of the nicest PF I have been to. Your 30 min workout equipment is nicer than any I have seen at other PF. Still open 24 hrs. Staff is actively cleaning. Staff nonstop cleaning from 4-6 when I left.

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★ 5

This is the cleanest gym I’ve ever been in, I almost ate my lunch right off the floor it was definitely the best gym I’ve ever been in! And the exercise equipment is phenomenal!

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★ 5

I really enjoy planet fitness it’s a clean friendly environment and the employees are so helpful.

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★ 5

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★ 3

I miss Shannon Goodwin the night shift guy really friendly always helpful an was always clean or working on something he kept that gym going it's went down hill sene he left

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★ 3

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★ 5

Good

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★ 5

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★ 5

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★ 5

Love pf

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★ 1

When you stop going to one location (decatur al) because the people are so unfriendly all they do is sit in office leave you standing in waiting area for a tanning bed to open and when they do open you have to get there attention in the office just to tell them what they should have already known it's there job NOT THE CUSTOMERS if it wasn't for the Hartselle planet fitness I world have already canceled my account and went somewhere else.

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★ 5

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★ 2

I am older,just joined again,just had cataract surgery,the help at the desk was less than helpful, since the couple days since I signed up,same ppl at the desk, same ethnicity, I seem to be getting a really old white lady vibe that I'm not liking,all they are doing is standing talking ,I don't why I'm such an inconvenience, morning times

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★ 5

We love our gym! Always have equipment needed and great tanning as well as classes! Very confused about my messed up account!

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★ 4

First time back in the location in two years. Machines were updated but the gym seemed outdated compared to other Planet Fitness in the area

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★ 1

Staff is incompetent

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★ 5

The staff is amazing and they are on top of the condition of the facility!

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★ 1

yall better count your days!!!! I haven't been here in over 1 year and yall just debited over 200 out of my account ? My attorney will be contacting you.

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★ 5

Upon entering planet fitness I was greeted by a very cheerful woman named Rosslon she was great very informative and ready to help me get signed up and on my way to meet my workout goals .

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★ 5

Professional staff.

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★ 4

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★ 5

Friendly staff, clean environment especially bathrooms, great place to work out and feel comfortable while doing it

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★ 5

It is a good gym for an early morning workout.

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★ 5

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★ 5

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★ 1

I have type 1 diabetes and I used the total body enhancement one time. Every since that day I have had a lot of problems with my feet and legs. My feet and legs swell up, feel numb and hurt. I can barely walk or do anything for myself and these people who work here absolutely do not care! So ANYONE WHO IS A DIABETIC I STRONGLY SUGGEST THAT YOU DO NOT USE THE TOTAL BODY ENHANCEMENT!!! It has no warnings and it's supposed to help with blood flow and circulation but from my experience it made things worse.

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★ 1

This location doesn’t even have hot water in the showers. They say it eventually gets warm but I stopped waiting at 9 minutes.

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★ 5

Peaceful place too workout

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★ 5

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★ 1

𝗪𝗢𝗥𝗦𝗘 𝗣𝗟𝗔𝗖𝗘!!! 𝗧𝗛𝗘 𝗦𝗧𝗔𝗙𝗙 𝗔𝗥𝗘 𝗟𝗜𝗧𝗧𝗟𝗘 𝗗𝗜𝗦𝗥𝗘𝗦𝗣𝗘𝗖𝗧𝗙𝗨𝗟 𝗕𝗥𝗔𝗧𝗦. 𝗦𝗔𝗩𝗘 𝗬𝗢𝗨𝗥𝗦𝗘𝗟𝗙 𝗧𝗛𝗘 𝗧𝗥𝗢𝗨𝗕𝗟𝗘 𝗔𝗡𝗗 𝗚𝗢 𝗧𝗢 Crunch fitness gym.

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★ 5

The store manager Lisa King, left her house to come help me upgrade my membership. She was so sweet, kind, and helpful. She explained things to me amazingly and was so nice.

The gym is very clean and always organized. Defanitly recommend it. Thanks Lisa!

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★ 5

Everyone is so friendly! The facility is kept clean. Its awesome to go there 3 or 4 times a week and just enjoy my workout! I always recommend Planet Fitness to all my friends.

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★ 5

Lots of equipment! Great for a quick run and workout.

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★ 5

Friendly staff, good equipment, and a clean environment.

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★ 5

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★ 5

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★ 5

Steven does a wonderful job on the late night shift. Super clean and organized gym !

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★ 5

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★ 4

Pretty good place. Convenient location and friendly staff. Kept pretty clean too

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★ 5

Staff was helpful and had cheerfulness today. God my workout in with no wait time really.

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★ 5

Very helpful and friendly staff.

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★ 5

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★ 5

I work out here almost everyday. Facility is very clean and the employees are really nice

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★ 5

👍👍👍

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★ 5

Staff very helpful,and clean facility.. I'll definitely be back the next time I'm in town.

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★ 5

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★ 5

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★ 1

Not worth my money and I didn't even use it and can't cancel online was charged late fees even though I wasn't there. I really would like cooperates number because this is ridiculous made my bank account negative and the manager just wasn't understanding and being rude .

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★ 5

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★ 5

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★ 3

Nice place staff was very helpful.
Big disappointed no hydo massagechair and hydo massage beds were out of order

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★ 5

I love that I feel comfortable coming in to work out at planet fitness. Everyone is nice and helpful. Facilities are bright and clean. You really do feel that there's no intimidation going on no matter what size you are, everyone is welcome.

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★ 1

I tried to get it situated but Lisa just found it to be funny and snickered the whole time we spoke, Ive tried to cancel but Im being told I cant

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★ 5

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★ 5

Very nice gym, the staff is amazing, very nice manager.

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★ 4

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★ 5

Love going late night peaceful and clean its awsome

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★ 5

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★ 5

Everything you need and more,the staff is kind,curtious and will take the time to help you with questions and demonstrate..

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★ 5

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★ 5

Nice clean and the employees are so nice

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★ 5

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★ 5

Kamesha is a wonderful employee. She always greets with a smile and acknowledges members when they arrive and when they leave. Makes you feel welcome. This gym is clean and well maintained

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★ 4

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★ 5

Planet Fitness is a great value. I particularly like the availability of a variety of equipment and ample cleaning supplies.

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★ 5

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★ 5

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★ 4

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★ 4

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★ 5

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★ 1

Staff is a bunch of kids out of high school that care more about hanging out than helping members. Waited 10 minutes at the desk to buy a drink when there were plenty of employees around. Equipment is often broken down or filthy. Will be cancelling.

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★ 5

Come see at planet fitness night time the best time to come very few people come in an work out a the night shift aka me Shannon goodwin will do everything in his power to make sure you are satisfied with your trip to planet fitness of Decatur Alabama

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★ 5

Awesome place!!!

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★ 5

Very nice and helpful employee's. Very clean machine's and clean bathroom's. Employees are knowledgeable about machines.

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★ 5

Always a good experience

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★ 5

They have tons of equipment and the whole place is kept very clean. I love the 30 minute express workout! The water massage bed is awesome and the staff is very friendly.

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★ 4

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★ 4

Very friendly staff and lots of equipment to choose from. I wish they had classes but it's nice to go and focus on yourself. And the massage beds are totally worth upping your membership.

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★ 5

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★ 5

Absolutely love the afternoon/night shift employees!

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★ 5

Great customer service I was just there for a doordash delivery

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★ 5

It was great. It was my first time there and the employee that worked this morning on the overnight shift was vet helpful!!

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★ 5

I love the staff at planet fitness. They make me feel so welcome and loved

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★ 5

I enjoy the friendly staff and the no judgment atmosphere

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★ 5

Great selection of equipment, impeccably clean all the time, great staff, and very affordable.

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★ 4

Friendly atmosphere, I dont feel like im being constantly judged, clean, and most things in working order. Only complaint was the safety clip on the tread mill I used was broken so it could not be used.

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★ 5

The Best Gym ever! The cutest staff out of all the gyms

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★ 5

Great place to work out

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★ 5

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★ 5

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★ 5

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★ 5

I Love the massage chair after my workout and also the water table massager.

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★ 5

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★ 4

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★ 5

All of my questions were answered and the employee I spoke to was friendly and helpful and was able to explain the plan that I am considering properly.

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★ 1

No paper towels! GROSS! I told the staff at the front desk and all they said was that they know. Walmart is 30 ft away... c'mon. 🤢This is nasty and a safety risk for sure. At least offer rags or tell people when they come in instead of them having find out after they get their workout started.

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★ 1

don’t ever get a membership here they been taking money out my acct for years after I canceled my pass.

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★ 4

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★ 2

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★ 5

Very impressed! Ample weightlifting equipment available and very new. Probably the nicest PF I've visited

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★ 5

High quality equipment, lots of equipment, friendly staff, well maintained - a great place to workout

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★ 1

If management is dishearted over bad reviews then clean this place up!! The floor is nasty and the machines are not properly maintained. The toilet in the women's locker room was out of order for 2 weeks and still may be out of order but I am not going in there because it stinks. If you care then please do something.

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★ 1

This place is nasty 🤮 the floors is gross very unsanitary condition plz do something before the place is condemned plz help

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★ 5

Plenty of fitness equipment to choose from.

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★ 5

Best place to get a good work out nice and quiet no noises and you can get comfortable within 2 hours or less very clean too

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★ 4

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★ 5

Courteous and friendly every time I visit! 😊🏋🏽‍♂️

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★ 5

Great service! Very friendly and helpful people!

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★ 5

Been a member at planet fitness since they opened up the staff are friendly it's clean but I really miss Romo the trainer they use to have will be glad when they get another trainer at the Decatur Alabama Planet Fitness I thought about going to the new gym Crunch Fitness that opened up but I will not leave Planet Fitness also wish they could get a Sauna

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★ 5

100% recommend! This is a great location with wonderful workers ready to help you hit your fitness goals!

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★ 1

Charge me for a annual fee that they never mentioned when I signed up, and Charge me $39 because they say I didn't cancel the transaction before they charged me. Very unprofessional people, And cause me to lapse on car insurance by taking money from my account for service I never gave them!!!!!! Won't waste my time with these people ever again, They don't care about their customers and don't try to work out issues with customers.

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★ 5

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★ 4

Quiet judgement free atmosphere with all of the weight you want

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★ 5

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★ 5

Open 24 hours, always clean, good atmosphere...and plenty of actual weight lifting equipment.

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★ 3

It's OK but it's like snobby heaven.

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★ 5

Ehh

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★ 4

It could be a little cleaner but over all the staff is friendly and helpful when you need them.

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★ 5

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