★ 1

Terrible place. I came at 9:30 a.m. to join, but still nobody was at the gym. One guy came out and rudely said he’ll probably be here about an hour later. I mean, which gym operates like this? I’m not going back.

Source: Google

★ 1

Frustrating Experience – Inconsistent Practices and Disappointing Service

Approach Anytime Fitness franchises with caution—particularly when it comes to how memberships are managed across locations.

My husband and I were originally members at this Anytime Fitness in Ahwatukee. Before moving away from Arizona in March of 2023, I canceled my membership in person, returned my key fob, and received confirmation from the local owner that everything was in order. My husband chose to keep his contract active.

After relocating to Iowa, we were within range of several franchise locations. My husband began regularly using two gyms in southeast Des Moines. Shortly after, he began receiving letters stating his “home gym” had changed. Around the same time, we noticed what appeared to be two monthly charges to our bank account. However, the total matched a single membership fee, and the letters were all addressed to him. I never received any correspondence about my membership.

Two years later in January 2025, I decided to return to the gym. We visited a southeast Des Moines franchise to get a new membership set-up, where the owner informed me that my membership had never actually been canceled. Instead, the previous Ahwatukee franchise had quietly lowered our rate to the minimum and kept both memberships active—likely to avoid taking a hit to their internal performance metrics.

This was incredibly frustrating. Despite following proper cancellation procedures, I had unknowingly paid for two years of a membership I thought was terminated. To his credit, the Iowa franchise owner handled it professionally. He initially mentioned our rates were below the corporate minimum, but ultimately left them unchanged. Unfortunately, my experience with another Iowa area franchise location was much different.

After a few workouts at another Iowa franchise, I received a text out of the blue from a staff member requesting my address and stating that my rate would increase by $40/month. I explained the billing confusion, the history of the situation, and expressed frustration, noting we would likely cancel if our rates were increased with the breach of contract. While she apologized and acknowledged the issue was mishandled, no effort was made to resolve the matter or offer a goodwill adjustment. Instead, she offered to cancel my membership via text and said my access to the their franchise gym would be disabled—despite me asking to speak first with the other gym we frequent. At that point, I had not authorized any cancellation or transfer.

The interaction felt abrupt, impersonal, and dismissive—especially considering the context. The lack of coordination between franchise locations was striking. My husband and I decided to join a different gym chain the very next day. When I followed up with Leah to formally cancel both memberships, I was told she had already transferred mine to the other southeast Des Moines location and could no longer cancel it.

Unfortunately, this seems to be a pattern of passing responsibility from one franchise to another without resolution or ownership. I’ve now reached out to the corporate office, though I’m not optimistic about the outcome.

Inconsistency between locations, poor communication, and unwillingness to resolve legitimate concerns create a frustrating experience for members. I hope Anytime Fitness corporate takes more responsibility for ensuring franchise accountability, transparency, and customer-focused service.

Source: Google

★ 5

Source: Google

★ 5

This is one of the best gyms I have ever been to. The manager Nick is vested in making sure that the patrons are happy, the facility is clean and everyone is safe as it is a 24 hour gym. You can't go wrong with a membership here in this well appointed workout facility. 5 stars!

Source: Google

★ 5

Source: Google

★ 5

Best gym option for me. Local, open 24 hrs, and reasonably priced. Clean, and plenty of equipment.

Source: Google

★ 5

ATF is my FAV. Tried others. But ATF always wins out. Great equip, great trainer.

Source: Google

★ 5

This location is very clean. All the equipment is in the shape.

Source: Google

★ 5

Great place to get your workout done on your schedule. Clean facilities and equipment.

Source: Google

★ 5

Need to terret down to make it bigger. That burn your field just means you’re that much bigger buddy go lift more weights. And when you get a tan, don’t wanna sell get the 12 sup being on natural take creatine DHA get big.

Source: Google

★ 5

Small and clean gym. They have state of the art equipment..perfect for any work out or personal training. Looking forward to trying it out soon.

Source: Google

★ 5

Hello this is Whitney,
I just moved to the area and absolutely enjoy working out at this location. It is very clean, safe and most of all peaceful. I look forward to enjoying my workouts at Anytime fitness.
I definitely recommend working out here to my friends and family. Thank you

Source: Google

★ 1

Small dim almost dingy looking

Source: Google

★ 5

Very clean facility really a friendly staff and atmosphere

Source: Google

★ 5

Source: Google

★ 4

Esta bien

Source: Google

★ 5

Good clean gym. Staff is ALWAYS very friendly. Equipment is regularly cleaned and cared for. Members aren't jerks and are respectful of the space they take and the noise they make. Will continue coming back for the foreseeable future!

Source: Google

★ 5

Source: Google

★ 1

It feels like a nightclub. They have club music blaring whenever I enter. No point in bringing your own headphones, you won't be able to hear your own music.

Source: Google

★ 5

Source: Google

★ 5

Highly recommend this location in the Ahwatukee Foothills. The facility is very well upkept, with equipment up to date, DirecTV monitors on equipment to view your own personal screen while working out. Always a clean, inviting atmosphere. Ownership, Michael, is a great guy who takes pride in his gym. Super helpful and understanding staff, strongly recommend this gym.

Source: Google

★ 5

Nice clean gym. Not too big and not too busy. Open 24/7 so that's just what I needed. Still a great gym!

Source: Google

★ 5

The people are friendly and easy to talk to. Clean work out equipment, always treadmills and free weights to use

Source: Google

★ 5

Nice clean gym. Great equipment

Source: Google

★ 5

Great gym! Attentive and super cool owner! Clean and up to date equipment! More personal and superb atmosphere and cleanliness!
Better than going to the "box gyms" and open Anytime!

Source: Google

★ 5

Excellent staff and an awesome place to workout!

Source: Google

★ 5

Wonderful gym.

Source: Google

★ 4

Source: Google

★ 5

Great staff and I appreciated the adherence to COVID safety protocols!

Source: Google

★ 5

Nicest owners, and this is coming from a guy who is an ex-customer

Source: Google

★ 5

Yes, it is of limited square footage. However, it is clean, and well equipped with free weights, weight machines, and a variety of cardio systems. Also, because of the 24/7 availability, there are times when I am the only one there. Of the several gyms in the area; LA Fitness, Mountainside,and YMCA (I’ve been with them all), this is the one for me.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Perfect

Source: Google

★ 5

I absolutely love this gym! The facility is always so clean. Plus, the staff is kind, relatable and knowledgeable. I love Anytime Fitness and I am so glad I can travel the world and use all of their locations!

Source: Google

★ 5

Source: Google

★ 4

The gym is a little small but very well maintained. Showers are nice, good location.

Source: Google

★ 3

Good location. If you compare it to other Anytime Fitness gyms this one falls short. Change rooms needs an upgrade. Perhaps taking over the space next to them to make it a tad bit larger. It feels cramped inside. Equipment that they have are good though.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great place to workout clean well equipped

Source: Google

★ 5

I love this spot. Good equipment, and well taken care of.

Source: Google

★ 3

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great staff and quality equipment.

Source: Google

★ 1

Source: Google

★ 5

Nice gym, well equipped.

Source: Google

★ 3

Source: Google

★ 5

Looking for a convenient gym to get the job done? Anytime fitness is exactly what I needed. My busy work schedule has kept me out of the gym for over a year now. I had been a member of lifetime fitness for many years and I love it, but living in the foothills, I have to add 45 minutes to my workout time by time I drive there and back. With such a limited schedule this just became impossible for me and I eventually gave up. I have to pass anytime fitness on my way home from work every day, which requires no extra driving time to get my workout in. The gym is clean and quiet. So far I have never seen more than 5 people in there at any given time. Everything you need to get the job done is available. They also have TV's on their cardio equipment w/ direct TV. It's a nice perk that even Lifetime doesn't offer. When you purchase a 1 year membership they give you an extra month for free, or if you prefer, they have an affordable monthly price. Even working 80+ hours a week, I am no longer making excuses for my lack of fitness. Time
To get the job done. I highly recommend you check them out and support a local business in one of Ahwatukee's most difficult locations.

Source: Google

★ 5

This place rocks! Love the staff and the equipment is great!

Source: Google

★ 4

To the people who are saying it's a non judgement zone, grow up! Go to planet fitness or something... The only reason I got a membership here is because I like to workout during the time where most of my other gyms are closed. This one is open 24/7 and I pretty much get the whole gym to myself at 3:00am which is nice. Other than that, decent equipment not very many amenities. Price is kind of expensive. If your a bodybuilder or want to be one, Eos or lifetime would be a way better choice.

Source: Google

★ 5

Clean, nice equipment. Not overly packed with people.

Source: Google

★ 5

Great place to just exercise. No muscle heads in this place. Just regular people.

Source: Google

★ 5

Great gym

Source: Google

★ 1

Way too small. I guess it's open 24 hours and you get a key to access it anytime. For a girl it's kinda creepy. I didn't like it at all.

Source: Google

★ 5

A great gym for those who want a non judgement zone. It is small but it's not a huge a read either. Plenty of equipment and all trainers are very nice and helpful.

Source: Google

★ 5

Source: Google