★ 2

The first face you see when you walk into an establishment makes the world of a diffence. They hired a new short girl that works front desk. I’ve been going here for months now and never had a problem w anyone at the front desk until I met this girl. I walked in and said hello and she looked at me with disgust and walked away like I was some piece of trash. Then when I was heading out I thought maybe this time it’ll be better. She had the same nasty unprofessional attitude. I mean yeah sometimes you’ll get ignored but this was different. Completely disrespectful. How are you hired with such poor customer service skills. Ew. Being treated that way makes me want to go to a completely new gym.

Source: Google

★ 5

Consistently solid gym

Source: Google

★ 5

Source: Google

★ 1

This gym is run down. There's always some equipment that's broken or on its way out. Also, equipment is not as good as other Mside gyms and not enough of it. Men's restrooms are filthy. Today saw a toilet seat broken in half and the other stall was clogged, which seems to be a daily occurrence here. And nobody reracks their plates!! Overall, this is the worst Mside I've been to which is sad because this is the closest one to my house. Will not be renewing my membership for sure.

Source: Google

★ 5

the best gym in the valley

Source: Google

★ 5

Working with Kat has been such an amazing experience! Right from the beginning, she took the time to discuss my goals, fitness level, and previous injury. She has created a personalized plan that challenges me and works on these goals, while being aware of my injury/limitations. She is continuously modifying and adjusting my plan to make each workout the best for me. I look forward to each session because Kat is so motivating, high-energy, and personable. She has the perfect combination of expertise and encouragement. Her knowledge on form, nutrition, and mobility is inspiring. Even beyond the workouts, Kat genuinely cares about her clients’ well-being. She has made this journey fun, and not intimidating, like I initially thought working out with a personal trainer may be. If you’re looking to level-up your workouts and fitness routine, Kat is your girl!

Source: Google

★ 5

Kat has been my trainer since joining Mountainside. She is kind and friendly and genuinely interested in my well being. She tailored things to my needs and abilities. When my health took a turn and I was unable to temporarily continue she made sure I was able to suspend my account. Through it all she has been a tremendous support to me.

Source: Google

★ 5

My husband, daughter (22) & I joined about 3 months ago and we’ve been loving it! My daughter & I have Harlee as our trainer & my husband has Sebastian. They’re both great! We work out on our own, but always have that “good hurt” when we have our trainers!! Have liked the fitness classes my daughter & I have gone to also .. need to do more of those!!

Source: Google

★ 5

Sebastian is always prepared with a clear workout plan and makes sure each session is purposeful. He is attentive and cautious about preventing injury, while staying consistent with both the workouts and their explanations. I’ve really appreciated his professionalism and steady guidance

Source: Google

★ 5

I just completed 3 months of personal training with Harlee. I'm a mom of 4 finally doing something for myself and Harlee has done so much for me. My body composition has 100% changed. She has taught me SO much about each exercise we do, why we do it and where I should be feeling it. Also, she makes it fun to be there, I 100% look forward to seeing her 3x/week!

Source: Google

★ 5

If you want a personal trainer that is interested in your life and health needs - then look no further than Harlee Kuntz at Mountainside Fitness in Arrowhead. My wife and I have been very impressed with Harlee’s attention to our needs and motivation to be the best we can be. Her knowledge and experience provides not only understanding , but the education of what each workout exercise is doing to help us physically. We are grateful to Harlee each day for the impact she has made in our lives.

Source: Google

★ 5

If you’re looking for the best fitness trainer, it’s Harlee Kuntz. I am 65, had not worked out in 5 years. She is very knowledgeable and knows just what to do for training the individual and does not just use generic workouts.

Source: Google

★ 5

Very nice gym. Nice workout equipment and Josh was very knowledgeable and helpful

Source: Google

★ 5

Josh was very kind and helpful. Great guy with great service!

Source: Google

★ 4

My family and I have been going to this location since it was built. I love the atmosphere and the whole team. They are always sweet and caring. Never have I ever had a bad experience here. I love the shakes as well!

Source: Google

★ 5

Great place to work out i usually go to the one in Surprise but I'm going to be coming to this one from now on. Also Josh was really helpful highly recommend this gym

Source: Google

★ 5

Source: Google

★ 5

I love this gym! The equipment is new and working well. Josh was super friendly.

Source: Google

★ 5

I thought I was in decent shape until I met Sebastian my personal trainer. He reminded me what real fitness looks like. He’s got the perfect combo of science, motivation, and just enough sass to keep me moving. Five stars — would train again, once I can walk properly.

Source: Google

★ 5

Logan and Josh are really down to earth and helpful fellas. Not to mention they’re pretty jacked. Katy is also friggin dope

Source: Google

★ 5

A good coach is always a good teacher. Sebastian, trainer at Arrowhead, is a great coach and teacher. He introduces and explains each workout item and stage in detail, sets reps, and notes my individual progress. He always encourages and pushes me to work to the next level! Most importantly, he lets me work at my own pace at 70 years old, and respects me when I say "time out". The gym is clean with high quality equipment.

Source: Google

★ 5

Started my new fitness journey earlier this year and couldn’t be more happy. Originally chose Mountainside for the childcare to get my 3 kids out of the house and thought I’d just enjoy doing some of the group fitness classes while there. Ended up signing up for personal training and it’s been such a positive experience . So grateful for my trainer, Harlee, who pushes me every week to be better and, as a bonus, is so funny and so kind!

Source: Google

★ 5

Been going here for about 2-3 months and I love it. It’s always relaxing and my experience with all the employees has been nice and pleasant. Everyone always has high energy and they love what they do! I got assigned to Harley K. for a my PT and she is amazing. Connected with her right away and if you are looking for a brutal leg day, she’s ya girl! 🩵

Source: Google

★ 5

I am 81 and my husband is 79. After some medical challenges we needed to get back into shape. From the minute we contacted Mountainside Arrowhead we have been treated royally. Tony was very accommodating and helpful and our trainer Sebastian has been outstanding. He challenges us with each session and is very kind and always professional. We highly recommend this gym and Sebastian Chance in every aspect of fitness. Sonita and Darrell Geist

Source: Google

★ 5

It is almost a year that Matthew has been my personal trainer at Mountainside Fitness.
I enjoy every session and appreciate his professionalism and knowledge. He is a young man that loves what he does and it shows. The results are great. Thank you Matthew, you are awesome!

Source: Google

★ 5

Have been coming here for more than a year. The personal training instructors have been great, especially Matthew. He is a great instructor, identifies the right spots to work on based on your needs, patient and easy to work with. Pushes you and helps you find new limits. Very pleased. Special shout out to Tony who is the manager there and was able to accommodate us when our old instructor had to leave and got us hooked up with Matthew.
The equipment is well maintained and the staff is very friendly.

Source: Google

★ 5

Josh and Katie at Mountain Side were incredibly helpful and kind. I really appreciate their professionalism and great customer service. I’ll definitely be recommending this location to my friends and family!

Source: Google

★ 5

Harlee is a knowledgeable and encouraging trainer! Although she can’t count, lol, I still love her! Would highly recommend her to be your trainer too!!❤️😃🙏

Source: Google

★ 5

Every session with Harley excites both your body and mind! Harley brings contagious enthusiasm and the perfect mix of challenge and encouragement that keeps you smiling even through the toughest workouts.

Whether it’s early morning or after a long day, Harley lights up the room with energy that makes you want to push harder, laugh louder, and leave feeling like a rockstar.

If you’re looking for a trainer who makes fitness fun, motivating, and full of good vibes — Harley’s your person. 100% recommend!

Source: Google

★ 5

I was introduced to Morgan by a good friend who also trains with Morgan.
I have nick named her “Morgan the leg killer” 😆 All kidding aside she has been great in helping train for the upcoming Spartan Sprint race in November. 💪 Thank you, Morgan!

Source: Google

★ 5

Been going to Mountainside fitness for a number of years before the pandemic and just recently
returned. My husband and I are working with a terrific trainer this time. Harlee is
knowledgeable, and enthusiastic. She has tailored workouts to help to improve our overall
fitness. She is able to quickly modify exercises to accommodate physical limitations. She clearly
demonstrates exercises and explains which muscles they are targeting. She is very patient,
always positive and helps keep us motivated!

Source: Google

★ 5

I had the opportunity to train with Morgan Allen for several months and thoroughly enjoyed my experience! It was my first time to do strength training with a personal trainer, and Morgan immediately made me feel at ease with her easy to follow instructions and demonstrations of the exercises and equipment. I never experienced unhealthy strain or soreness--she always gauged my capabilities accurately so that I felt safe, yet challenged. She is very personable and professional. She has a wealth of knowledge and experience--I highly recommend her to clients with any ability level!

Source: Google

★ 5

Ive been a member at Arrowhead MSF for a year now and its been a great experience! I met with my trainer, Kaden, twice a week. He was very knowledgeable and helped me meet my goals! He was motivating and truly invested in my progress. He taught me a wide variety of exercises and critiqued my form where needed. Im thankful for everything hes taught me and wish him well on his new endeavors!

Source: Google

★ 5

This is the cleanest gym that I have ever been to. The staff is always super friendly, especially Dominic.

Source: Google

★ 5

I worked with Sebastian over the course of several months to take my weight training to a higher level. He is personable and knows his stuff. I’m now building on the foundation he trained me on. I highly recommend him. Tim W.

Source: Google

★ 5

I have been training with Morgan for a year.
She has worked with me to gain back a stronger body.
Her knowledge and experience are incredible in helping me reach my goals.
Morgan has given me the desire to push forward and that 88 years old has no bearing on what I can do.

Source: Google

★ 5

I have been training with my personal trainer, Morgan, for about 1 1/2 years now and I absolutely love how she encourages (and pushes!) me to succeed! My body has responded with strength because of her 'can't is not a word' and 'age is just a number" comments and her crazy wink and smile when I give her 'that look'. I love that she has encouraged me to do HIITS (which I love!) and doesn't let my age (I'm older than most of her clients!) restrict me in any way. I am challenged and encouraged to build muscle and strength because of Morgan. She is tough, but she gets the job done!

Also want to give kudos to Katy @ the front desk. She always calls me by name and is a joy to see coming in to work out.

Source: Google

★ 5

My daughter and I have been going to Mountainside Fitness for about 2 months and we are absolutely loving it! Harley our Personal Trainer is amazing 🙂 also very easy to schedule with. You Rock Harley!

Source: Google

★ 5

Great gym and Katy is the best

Source: Google

★ 5

I have been working out with Sebastian at Arrowhead for several months. He pushes me to improve; and encourages me to push myself. I have seen great improvements in my strength and endurance while training with him.

Source: Google

★ 5

Sebastian is supper helpful when it comes to my progress in the gym, thankful to have him show me tips and tricks to improve my lifts and get in shape

Source: Google

★ 5

I have had the pleasure of being a member at Mountainside Fitness for some time now, and I can confidently say that a significant part of my positive experience stems from the incredible staff who I’ve had the pleasure of getting to know. One of the MSR managers that has been lovely is Taylor. From the first day she started at this location, Taylor greeted me with a warm smile and genuine friendliness that instantly made me feel welcome 💕

What truly sets Taylor apart is her remarkable kindness and respectfulness towards every member and staff. She creates an inclusive atmosphere where everyone feels valued, regardless of their fitness level. It’s evident that she takes the time to know her clients and their needs, which fosters a sense of community that is hard to find elsewhere.

I have witnessed Taylor handle stressful situations with clients who were understandably frustrated or upset (no lie, people have yelled, insulted and been absolutely horrible humans). Her resilience and ability to remain calm under pressure are truly inspiring!!! Instead of shying away from challenges, she embraces them with grace, listening attentively and offering thoughtful solutions. Her dedication to ensuring that everyone leaves with a positive experience is commendable.

Taylor's leadership not only enhances the environment of Mountainside Fitness but also uplifts those around her. I am grateful for her unwavering support and encouragement, and I believe I speak for many when I say that she is a true asset to this fitness community. Thank you, Taylor, for all that you do!

Update 10/27/25:
I just wanted to take a moment to recognize Katy at the Arrowhead location. She is truly a gem! Every time I walk through the door, her smile and friendly demeanor make all the difference. Not all front desk workers care as much as she does!

Even when faced with rude or impatient guests, she remains calm and composed, always treating everyone with kindness and respect. Her ability to handle challenging situations with grace is truly admirable and speaks volumes about her character.

It’s clear that Katy genuinely cares about members and the community. She’s one of the main reasons I love coming to this gym. Her reliability and positive attitude create a welcoming atmosphere that keeps me motivated!!

If you’re reading this, thank you Katy for being such an amazing part of the Mountainside Fitness team! 💕

Source: Google

★ 5

Kat, my Trainer, at Mountainside Fitness, was awesome! She has a strong understanding of exercise science and shares her knowledge with those who are lucky enough to work out with her. She is always smiling, positive and encouraging. I always looked forward to spending time with her. As I said at the beginning of my review, "Kat is awesome!"

Source: Google

★ 5

I've been spinning my wheels for years with this whole weightlifting scene but working with Sebastian is helping to turn that around. I've seen great progress since I started working with him!

Source: Google

★ 5

Great Gym, great staff! Katy at the front desk always smiling and helpful. Equipment well maintained. Highly recommend to anyone looking for a great new spot to work out!

Source: Google

★ 5

I was struggling to stay consistent with my workouts, but Kat made every session fun and engaging. Her genuine encouragement made me believe I could achieve my goals. Before I started training with Kat, I felt stuck in a rut. My old workout routine was boring, and I wasn't seeing any real progress. She completely turned that around.

Kat built a diverse and creative program just for me. During our sessions I always had her full attention. She corrected what I was doing by teaching proper exercise form. She helped me improve my balance and strength significantly. Kat taught me how to exercise patiently and carefully. She encouraged me to correct my weaknesses to avoid any injury. She’s extremely knowledgeable and explained every move so that I knew what I was doing and why I was doing it.

Kat is amazing! Always positive, knowledgeable, and makes every workout count. I am so grateful to have found a trainer who is not only an expert but also a kind and personable person. She is patient, encouraging, and highly professional. A true expert! She is a superb trainer. I’d absolutely recommend her to anyone looking to improve their fitness with a genuinely engaging coach.

Source: Google

★ 5

Great gym, Great service

Source: Google

★ 5

Thanks katy

Source: Google

★ 5

5 stars Katy

Source: Google

★ 5

I always have an amazing lift at Mountainside Fitness Arrowhead. They have such amazing staff members especially Katy. Katy always greets me at the door and asks how my days going. I always feel welcomed at Arrowhead.

Source: Google

★ 5

This gym is amazing. Katy is the coolest worker there and always is so nice.

Source: Google

★ 5

Very well rounded gym, want to give a lot of the credit to my trainer Sebastian as he has been giving me the best workout experience as a trainer here at this gym 💯💪

Source: Google

★ 5

Recently changed gyms and settled on Arrowhead Mountainside. So glad that I did! Had a wonderful interaction with front desk staff worker, Katy B. Very helpful and super friendly!

Source: Google

★ 5

Sebastian is the man he helped me get ripped after my divorce

Source: Google

★ 5

I would highly recommend Morgan to anyone who wants to get fit! She makes fitness fun with her sense of humor and great workouts that she tailors to your specific needs! I couldn’t even do a squat when I started with her and now I am fit! She reminded me that it is never too late to get fit!
I love going to train with Morgan every week! She is the best trainer out there!

Source: Google

★ 5

Love this gym and how workouts have changed my life as a senior citizen who travels frequently.
I recommend Sebastian as my trainer. He is very patient and knowledgeable of training with weights.

Source: Google

★ 5

Great gym, great service, and friendly employees who do a great job, especially Katy.

Source: Google

★ 5

Just started training with Sebastian and he’s already been awesome. Super knowledgeable, motivating, and makes each session challenging but fun. Excited to keep working with him!

Source: Google

★ 5

Sebastian was very professional and knowledgeable. Always leave me so sore, which I love!

Source: Google

★ 5

Sebastian was the best trainer I’ve ever had. Really felt the pump, will be booking more sessions!

Source: Google

★ 5

Sebastian is the best personal trainer ever! He spotted me on all my squats and was very professional and handsome.

Source: Google

★ 5

I’ve been working with Sebastian for a few months now, and I have to say, he’s been a game changer in my fitness journey. From the very beginning, he took the time to understand my goals, fitness level, and limitations. He’s not just about throwing together generic workouts; each session is personalized. Sebastian is also highly motivating! He knows how to read my mood and adjusts accordingly, knowing when to push me harder and when to give me a bit of a break. It’s clear that he genuinely cares about my progress, which makes a huge difference. He’s always encouraging me, celebrating the small wins, and keeping me focused on the bigger picture.
If you're looking for a trainer who has a great attitude, and truly invests in your success, I highly recommend Sebastian to anyone looking to level up their fitness.

Source: Google

★ 5

Mountain Side has been a blessing for me in so many ways. It has not only provided me with a excellent, friendly and helpful gym experience, but working with the trainer's there I feel better, lost weight and gained muscle mass. All of my 3 trainer's have been great but a huge shout out to Harlee who knows when and how to push me to get the most out of every workout. She's professional, very knowledgeable and listens to me and my limitations. If you're looking for a trainer that actually takes a genuine intrest in her clients, work with Harlee!

Source: Google

★ 5

The trainer Sebastian is fabulous and always so helpful! His positive attitude is always so encouraging! Highly recommend him!

Source: Google

★ 5

I have been with Mountainside fitness for 3 years now working only with trainers. My trainer Sebastian is attentive to my goals, coaches where he sees I need improvement and provides a balanced work out plan so that all areas needing development are addressed. I would highly recommend Sebastian if you are looking for a trainer. He’s welcoming, thoughtful and engaging and will make you feel very at ease.

Source: Google

★ 5

The personal trainers here are amazing. I prefer Sebastian, he helps with everything you can think of when it comes to training.

Source: Google

★ 5

Tony and Sebastian are great. I just started personal training with Sebastian and it's been great. He's very patient and super knowledgeable. Highly recommend!

Source: Google

★ 5

I've had such a great experience with Mountainside Fitness, especially because of Sebastian! He's an amazing trainer who really knows how to motivate and personalize workouts. Since training with him, I've seen awesome progress and feel so much stronger. If you're looking for a top-notch trainer, Sebastian is your guy!

Source: Google

★ 5

Training with Cat has been one of the best decisions I’ve ever made for my health and fitness. She’s helped me completely transform my body into a toned, stronger version of myself, and I feel more confident than ever. What really sets her apart is how much she genuinely cares about her clients. She takes the time to check in with me every week to see how I’m feeling, track my progress, and make adjustments if my goals have changed. Every workout is customized, challenging, and encouraging — she knows exactly how to push me while keeping things fun and positive. I’m so grateful for her guidance and commitment to my success!

Source: Google

★ 5

Kaden Davis has been an incredible personal trainer for me for the past nine months! He is knowledgeable, kind, and always striving to help me build strength and flexibility. My balance has also benefited from our workouts! Thank you Kaden for all of the effort you have put forth to make me successful!

Source: Google

★ 5

Hi all, just want to give a shout out to my trainer Sebastian. A wonderful young man and very knowledgeable. His kindness and care come through in his approach with me. A much needed pleasure in this day and age! I would highly recommend him to anyone looking for a trainer.

Moving on to management, Tony has been a constant reliable source for me. I call and leave a message and he calls back!!!! He has been a great help!

Last but not least young Dominic at the front desk. What a pleasure it is to be greeted with a pleasant smile and a welcome in.......to add to this there are a lot of young people working there and all of them have always been pleasant, I just dont know their names!!!!

I would recommend the whole gym!!!

Source: Google

★ 5

My husband and I are seniors who recently joined Mountainside Fitness through the Silver and Fit program and hired a trainer. Our trainer, Sebastian, is knowledgeable, pleasant and friendly, professional, reliable, puts together an organized plan that is adapted to us and our personal needs. I would recommend him for anyone.

Source: Google

★ 5

I joined Mountainside Fitness to gain strength and endurance after an extended illness. I have had both back and neck surgery as well, and felt the best way to reach my goal was to get a personal trainer to help me reach my goal while keeping in mind my limitations. I had the good fortune to be assigned to Sebastian!
Sebastians knowledge and caring ways made me feel as if I could obtain my goals without injury. His dedication to keeping track of my progress and continuing encouragement definitely kept me coming back.
Unfortunately I had to take a break, but as soon as I can return, I will definitely schedule my workouts with Sebastian. I highly recommend Mountainside Fitness and their best personal trainer, (in my personal opinion), Sebastian.

Source: Google

★ 5

Kat is an incredible trainer!!
She brings such great energy to every session, always encouraging, focused, and knowledgeable. Kat knows how to push you in the best way, helping you reach your goals while keeping workouts fun and personalized. She pays close attention to form, explains things clearly, and genuinely cares about your progress. I always leave feeling stronger, motivated, and supported. Highly recommend training with her if you want results and a great experience!

Source: Google

★ 5

This place is great. Sebastian was my trainer and did an amazing job. I lost 15 pounds in 1 month!!!

Source: Google

★ 5

If you’re looking for a dedicated trainer who is truly committed to helping you reach your goals, I highly recommend Morgan Allen. I’ve been training with her, and I couldn’t be happier with the results and the experience.

Source: Google

★ 5

I signed up for a new membership, the sells person was excellent, the gym and the equipment are in perfect condition my trainer Sebastian is great and helpful, he taught me many things that I am forever grateful for.

Source: Google

★ 5

I have been working out a Mountainside Arrowhead with Harlee for two months and the experience is great….highly recommend the facility and using a trainer

Source: Google

★ 5

Harlee was so knowledgable as a trainer!!! And very kind! You must ask for her!

Tony is very kind as well and very welcoming!

Source: Google

★ 5

I love this gym! I bring my 2 kids to the daycare here and feel that they are well taken care of. I started doing personal training with Kat and she has really helped me push myself to the next level especially since I just had my second baby a few months ago. I really appreciate her support and enjoy our workouts together!

Source: Google

★ 5

I have been training with Morgan for almost half a decade now. She has never cancelled on me and is always punctual. At this point everyone in the gym knows me as that guy who is always on ground after a grueling workout. Morgan has taught me that I am capable of more than what I think is “enough”. I am blessed to have met her.

Source: Google

★ 5

I can’t say enough good things about Harlee and Tony at Mountainside! Both are incredible trainers who genuinely care about helping you reach your goals. Harlee brings a great vibe, motivating, knowledgeable, and super encouraging. She always takes the time to explain movements and makes every workout feel purposeful. Tony’s energy and attention to detail have really helped me lock back into the gym and stay consistent. He pushes you just the right amount while keeping every session positive and focused.
Since working with them, I’ve seen real progress not just physically but mentally too. You can tell they both love what they do and want their clients to succeed. If you’re thinking about getting a trainer at Mountainside, you honestly can’t go wrong with either of them.

Source: Google

★ 5

Mountainside is the best gym option in the area. I used to go to Planet Fitness but they don’t offer childcare options, also their staff isn’t very welcoming or accommodating. My husband used to go to EOS and they basically ask for your soul if you try to cancel or pause membership- especially personal training. At Mountainside, I’ve had to pause my personal training for medical reasons and it is no big deal. My trainer, Harlee, is fantastic! She knows what she’s doing, offers great alternatives to keep things interesting and is always in a positive, uplifting mood. She’s never late, never reschedules- very reliable! Tony is the manager there and he’s awesome too! He seems to remember everyone, and gives encouragement when he sees you giving it your all. Their childcare team has been great too. My 2yo son LOVES it there! There is always an available tread too. It really is a great gym at a very reasonable membership price.

Source: Google

★ 5

Harley is absolutely amazing! She’s so encouraging and makes every workout something I actually look forward to. She takes the time to explain everything and always pushes me just enough to reach my goals without feeling overwhelmed. I’ve seen such a difference in my strength and energy since training with her. Couldn’t recommend Harley more highly! I always leave her sessions feeling stronger and more confident. If you’re looking for a trainer who truly cares and keeps you accountable, Harley’s your girl!

Source: Google

★ 5

Harlee, my exceptional trainer, has been a lifesaver. She’s incredibly mindful of my restrictions and has managed to make working out enjoyable. As a beginner, I was hesitant to use gym equipment, but Harlee listened to my concerns and helped me gain the confidence to do so. If you’re intimidated by the gym, I highly recommend Harlee as your trainer.

Source: Google

★ 5

Kaitlyn is an awesome trainer here! She helped develop a routine for my daughter to build strength in preparation for volleyball. She knows her stuff!

Source: Google

★ 1

I’ve been really disappointed with the way this gym is managed. The facility itself is fine, but the attitude from the supervisor, Ty, is another story. He comes across as incredibly uptight and unapproachable — like he’s more interested in enforcing his authority than actually helping members.

For a gym that charges premium rates, I expected much better communication and accountability from management. Unfortunately, the lack of care and respect for members makes it hard to recommend this location. Hopefully, Mountainside Fitness takes feedback seriously and works on improving the attitude of their leadership team.

Source: Google

★ 1

policies are buns

Source: Google

★ 5

Manny was super courteous and friendly with all the customers.

Source: Google

★ 5

A huge shout out to Jamison in membership. He has been amazing to work with. Super professional, always happy to assist with whatever questions you have and very responsive to returning calls. I have been a member for many years of Mountainside, in general. I typically go to a location nearest to my home but Jamison is my "go to" for any membership inquiries. You are blessed to have him working there! :-)

Source: Google

★ 1

Wish I could give a 0 Star. Absolutely unacceptable experience at Mountainside Fitness. I signed up online earlier in the day, walked in excited to work out, and ended up canceling my membership before I even made it to the gym floor.

From the moment I arrived, there was no greeting, no direction — I had to ask where to go. I brought a friend with me who was also considering joining, and we were sent to the sales desk where a blonde employee couldn’t have been more dismissive. She didn’t bother to look up, acknowledge me, or extend even the most basic courtesy.

The entire conversation lasted maybe four minutes. Rather than welcoming me or explaining the membership I had already paid for, she immediately led with attitude — informing me, in a condescending tone, that this was a private gym. Her demeanor was smug, unprofessional, and laced with judgment. When I asked for a manager, she smirked and said, “I am the manager.”

I canceled my membership on the spot. Not once did she attempt to retain my business or offer an apology. For a company that promotes community, excellence, and wellness, this was the complete opposite — cold, uninviting, and rude.

Customer service matters. The lack of professionalism I experienced doesn’t just cost one membership — it costs thousands of dollars in potential revenue from new members who, like me, will never return after being treated this way.

Mountainside Fitness should seriously reevaluate its front-line leadership and training because no brand can survive long-term on facilities alone. It’s the people that make the experience — and unfortunately, this one made it clear my business wasn’t valued.

Source: Google

★ 5

I have been a member of this Mountainside gym for over ten years. In that time, I have met many outstanding employees but there’s a young man who has risen above the rest; his name is Dominic. He works the front desk. What has impressed me about Dominic, besides his positive attitude and friendly personality, is that he has made it a goal to learn and remember the member’s names! It is unusual to be greeted by name, in a time where anonymity is the norm. It has been so refreshing to walk into a large gym and be welcomed by name! I hope Dominic is recognized by the management as an exceptional employee!

Source: Google

★ 2

I've been to the Peoria, Desert Ridge, and this location and this is definitely the worst one of the 3. Not nearly enough cable machines, the equipment is older but very useable, but it seems like there's always carabiners and attachments missing. As it's really busy early in the morning and it doesn't help multiple members put a towel, water bottle, and their phone on 3 different machines to rotate between them. I've talk to a few but they keep doing it and it ruins the experience for everyone else. I would not recommend this location at all

Source: Google

★ 5

Nice facility. Very clean. I appreciate that mountain sides are set up similarly. Easy to locate things.

Source: Google

★ 5

Source: Google

★ 3

I like the gym, but at times, there are back-to-back classes scheduled in multiple rooms, which leaves little to no open space for members who simply want to work out in the common area. This creates overcrowding and makes it difficult to exercise comfortably and safely.

Since the facility has three rooms available, I believe it would be more accommodating to keep at least one of the rooms open at all times for members who are not participating in classes. This adjustment would allow both class participants and independent members to enjoy the gym without feeling restricted.

I hope you will take this suggestion into consideration, as it would greatly improve the overall experience and accessibility for all members. Thank you for your time and for the effort you put into maintaining the facility.

Source: Google

★ 3

Nearly ideal gym experience. Plenty of variety in machines. Well-maintained and continually updating.
Update: After 3+ years of membership, I cancelled after accumulating pieces to make a home gym and to save money for an eventual move out of the area. We still haven't moved and I saw the ad for a 5-day pass. I thought I'd return to check out the gym again and see how it compared to working out in my warm, cramped house. The young manager lady at the membership desk took my info, had me sign a waiver, submit ID etc. I went and worked out that day and assumed she'd granted me the 5-day pass (the next time I figured I'd show my ID and they'd cross off another day).
I went back tonight and the front desk people looked me up and saw a note on my account from that manager saying I'd came in for a 5-day pass but because I'd cancelled in July she was not granting me a pass and to not let me in except with a paid $22 day pass or monthly membership.
Why didn't she just tell me this in the first place and save me the trip rather than write it in the system and make the next poor employee have to break the news? Is this how the company wants employees to treat people who've put thousands of dollars towards the company over 3-plus years of premium membership? Maybe she hadn't read the fine print in terms and conditions which seems to say one offer is to be granted per 12 month period. I did cancel in July, thinking we were moving, maybe that qualifies me as a repeat canceller. Overall, still a great gym, just managers like this sometimes think they're doing the business a favor, but I would argue if it leaves a bad taste in the mouth like this it does more damage than good.

Source: Google

★ 5

Source: Google

★ 1

Well considering that none of the staff wanted to help a veteran who served our country with giving him a GLASS OF WATER IN 115 DEGREE HEAT , CAUSING THE DEATH OF ONE OF HIS SERVICE ANIMALS , I wouldn't even give these people the time of day as the mgr threatened to call the police on this poor man who did absolutely nothing wrong. Instead of saying THANK YOU for his service to our country the mgr that came out should have at least given both his dogs and this man a little comfort by at the very least giving the man some cold water and his dogs , instead DENIED him water CAUSING THE DEATH OF ONE OF HIS DOGS. That mgr should be at the very least fired and a full letter of apology to this man for not even allowing him just water if nothing else from the CEO of this company and possibly even a just compensation for the stress and duress as well as CAUSING THE DEATH OF HIS BELOVED DOG OF 18 YEARS. I personally will be passing this letter on to All the veterans services and let everyone know the mistreatment of this man and his dogs death all because this woman wouldn't give him just water. That poor dog is buried by the cementary behind the story at least the grave digger had enough sympathy to bury the poor dog deep enough that other predators wouldnt dig him up.
To the mgr of Mountain View fitness , Ma'am you should be ashamed of yourself for denying this man just water and not allowing him to get out of 115 degree heat. Shame on you for allowing an innocent animal to die because of your actions! I will let EVERYONE know the mistreatment this man suffered and his loss because of your actions. Actions have consequences amd you should be made to pay for yours. I myself would never ever set foot in any of their locations until amends were made and policies change.
I'm going to let the entire state of Arizona know what happened to this man so good luck.

MG ...

Source: Google

★ 5

I’ve been visiting this gym for the last couple of years. The Staff are very welcoming, gym is clean, tidy and they have a wide range to equipment

Source: Google

★ 5

Not ghetto like some of those $10 a month clubs

Source: Google

★ 5

Manny has great service and very helpful

Source: Google

★ 5

Hmmm Mountainside fitness. . . Lived in AZ for 20 years been a member of every gym that's came and went. This Mountainside fitness is very clean and filled with capable competent and friendly staff. They have a fantastic staff. I also recognize a healthy gym ecosystem and it's pretty rare these days. This Mountainside has it. Taylor went above and beyond thank you again.

Source: Google

★ 5

Manny has the best customer service in the business! Great location , great gym!

Source: Google

★ 1

I love mountainside as a gym. However, I have been to three different locations for mountainside for spin class and the cycle room is miserable. I don’t understand how a gym in Arizona is not well prepared for the heat. I almost passed out during class and had to step out. On top of that I cannot try my best because it’s too hot. I won’t even bother going to the lake pleasant and arrowhead location because of how awful the cooling for that room is, but management doesn’t seem to care. NOT recommended if you like spin.

Source: Google

★ 5

Mountainside Fitness delivers exactly what you want in a gym — clean facilities, modern equipment, and a culture that actually motivates you to show up and get after it. The staff is consistently friendly and professional, and the layout is smart: plenty of machines, open lifting areas, and solid group class options if that’s your thing.

Source: Google

★ 5

THIS GYM IS AWESOME🦅🦅🦅🦅🇺🇸🇺🇸🇺🇸🇺🇸

Source: Google

★ 5

Excellent work

Source: Google

★ 5

Our favorite location by far! Our kids love it too

Source: Google

★ 5

Great spot, really nice people and really helpful staff

Source: Google

★ 5

The assistance provided by Savanna in refining my protein shake was truly exceptional, marked by her willingness to devote ample time to my specific needs, a quality that underscores my loyalty to this gym.

Source: Google

★ 5

This is my favorite location, it's a chill vibe, not a bunch of meat heads. It's clean and well maintained.

Source: Google

★ 5

Great gym. I love how clean it is and how close it is to home. I strongly recommend you check it out and get your own membership, if you are looking for a new gym.

Source: Google

★ 5

Love it thank you 😊

Source: Google

★ 1

The gym is consistently overcrowded, and wait times for machines are excessive. especially during peak hours. It feels like they’ve sold far more memberships than the facility can reasonably support. What’s worse is that if you’re under contract, they lock you in. It’s disappointing to see a fitness center prioritize sales over member experience and capacity.

Source: Google

★ 1

Gym is overcrowded and you have queue up just to find a bench or squat rack.
Im going back to Lifetime fitness!

Source: Google

★ 5

Source: Google

★ 1

The ADA is a federal law that prohibits discrimination against individuals with disabilities in various settings, including public accommodations like gyms (Title III of the ADA) and employment (Title I).
We informed the gym. They kicked us out and canceled the membership citing insurance reasons, though not stating what the hazard was.
So- if you're in public service like we are (nurse and vet/medic)
Don't go to this gym. They will ignore you when you explain the situation and kick you out. Manager wouldn't even look me in my eyes or look at me when I spoke to her. Maybe practice active listening and deescalation if you're gonna be a manager lady.
The only thing I've gathered from this is if we're serving the community and have any sort of brace or special equipment for your health as prescribed by a doc- they'll kick you out of the building.
Pathetic. Meanwhile cops walking around doing foot patrols staring people down while they work out is cool.
Focus on your crime rate and leave people with medical conditions alone.
Lawsuit.

Source: Google

★ 1

I’ve been coming to this gym consistently and have always brought my child with me—first as a newborn, now as a 13-month-old. For over a year, I’ve used the locker room to change, nurse, and burp my baby because there is no designated family restroom or changing table anywhere in the facility. The other day, I was approached by a manager who informed me, “No one under 12 is allowed in the locker rooms.” No explanation, no alternative offered. Just a dismissive comment and an expectation that I “understand.”

So let me be clear: there is nowhere else to safely or hygienically change my 13-month-old. Am I supposed to do this outside? In my car in 114° heat? On the gym floor? This isn’t just inconsiderate—it’s unsafe.

This gym has no infrastructure to support parents with young children, and now they’re policing the only semi-private, semi-sanitary option I have as a mom. I stayed quiet in the moment because I don’t want to create scenes in front of my baby—but I am deeply disappointed and upset. If you’re a parent, especially a mother, know that this gym has made it clear you’re not truly welcome here.

Do better.

Source: Google

★ 5

I love coming to the Arrowhead Mountainside Fitness location. The facility is spacious, always cleans and I’m always greeted by a friendly staff member.

Source: Google

★ 5

This is the best gym in the valley. Awesome equipment, child care, and great smoothies!

Source: Google

★ 5

Been coming here since gym opened. Feels like home. Never had a problem getting swole and having a good time here!

Source: Google

★ 5

Excellent gym. Good, new equipment. Well maintained. Steam room is great. Spin class is great. Smoothies are delicious too.

Source: Google

★ 5

Great gym nice and super friendly staff

Source: Google

★ 5

So I attend chase field location and will always go to Sheila for everything she the best but today I had brought my sister to the arrowhead location and we met with Kiara she made my sis feel welcomed and comfortable and reassured her on no hidden fee's and now she signed up with a fam package thank you Kiara.

Source: Google

★ 5

Great staff, very helpful. Juan and McKayla always greet with a smile!

Source: Google

★ 5

Great gym!

Source: Google

★ 5

My boyfriend and I have been wanting to add me to his membership so we can work out together more often and Katie @ Member Services was extremely supportive in getting us to accomplish that!

I love this location and its equipment!

I’m partial to the step mills here because I can check average steps per minute without pausing my workout, how contemporary!

Source: Google

★ 5

I lost my earbud at the gym today, and I called 2 hours later and the girl at the front found it for me in the sauna !!!!

Source: Google

★ 5

Madison was wonderful!!! Def look for her for your smoothie needs

Source: Google

★ 4

I like the gym. Good variety of machines, good lighting, good layout, and because of the price it's not too busy. The app and website, however, leave a lot to be desired. Icons with no words, no gym location hours listed, etc. Fortunately, I don't join gyms for the app experience ;)

Source: Google

★ 5

Source: Google

★ 5

Best gym ever and Katy at the front is the best ever. Great service.

Source: Google

★ 5

Whether you're a newbie looking to get in shape or a seasoned gym-goer, Arrowhead MSF Gym is my go-to spot.

The staff is friendly and knowledgeable, always ready to address any questions or concerns. Management consistently strives to maintain a welcoming, safe environment for people of all backgrounds.

The free towel service is also an amazing perk—I use it every time and can't imagine going through a session without one.

Lastly, the regulars at this gym are kind, hard-working, and focused, which always inspires me to elevate my own effort and energy!

Source: Google

★ 5

I recently got a membership with Taylor and she was so sweet! I’m newer to the gym and she made me feel comfortable and welcomed! I am recommending mountainside to everyone!

Source: Google

★ 5

The best Gmy you ever go to

Source: Google

★ 5

Best staff, never over crowded. Yummy shakes post workout

Source: Google

★ 5

Great gym! And the staff are super friendly and awesome. I’ve used a personal trainer here for several years now.

Source: Google

★ 5

Katy was really great front desk attendant made feel very welcomed

Source: Google

★ 5

Clean, nice area to workout, customer service is great!

Source: Google

★ 1

I have been going to this gym for over a year, I decided to cancel my membership and spoke with a younger girl? possibly middle aged, dirty blonde brassy hair (not sure of name). She sat down at the computers with me and tried to convince me to freeze my account, I told her which ever, I didn't plan on going back for a while due to unforeseen medical issues, and that maybe cancellation would be best. She assured me I was grandfathered in to my membership and would be able to come back at same rate as before, she had me sign the little touchpad on the desk and i was on my. 8 months later I get charged $50 from mountain side and i call to ask what happened and was supposedly transferred back to the same woman, who, when i questioned the charge, told me that's what i asked her to do and that i was lying to them about wanting to cancel. I was shocked and i tried to dispute the charge with my bank which luckily they did cancel for me. I had to take myself to the mountainside that was closest to my treatment center after my session to cancel, the man at the other location didnt ask a single question when i said i wanted to cancel and did it within minutes. I think that girl from the arrowhead location maybe needs to be a little more mindful and maybe don't trick members into not cancelling when they go in asking to cancel.

Source: Google

★ 5

My fiance and I had the pleasure of meeting and touring the club with Taylor. We were treated with a warm welcome and shown all that the club has to offer. We immediately signed up for a member ship! We are so excited to start our fitness journey! Thank you Taylor!

Source: Google

★ 1

$102 for “last months dues” when I’ve never even stepped foot in this place before. Y’all are out of your mind. Rip off

Source: Google

★ 5

Source: Google

★ 5

Great gym to work out in. It's always clean, and the staff is very friendly and welcoming. I enjoy working with my personal trainer on the days I'm not working out on my own.

Source: Google

★ 5

Super clean gym, and the staff is always very friendly! Love the environment here!

Source: Google

★ 5

Since becoming a member at mountainside fitness I’ve had nothing but a wonderful experience. It’s always a welcoming and clean environment. They have so much to offer between the massage chairs, sauna, and childcare and the staff is always helpful and friendly.

Source: Google

★ 5

I have been in this gym for 5 months now. I could not be happier, and I have had time to meet all the types of employees. The front desk staff is extremely welcoming and kind, and keep a clean gym. The member services representatives are extremely well informed. They follow the guidelines and policies of the company ensuring an equal treatment of everyone, whilst being very helpful. The personal trainers and group instructors are well equipped and super friendly from the chats I've had with them. The childcare workers are so gentle and patient with the kids. Lastly, the manager Jenna is extremely wonderful. In all the conversations I have had with her, she has handled herself with extreme professionalism. I will continue to go to this gym for a long time!

Source: Google

★ 5

Excellent gym, excellent staff. All are very professional. Love this gym!

Source: Google

★ 5

I’ve been going to this location for a long time and is definitely worth the drive even now that I’ve moved further away. Staff and amenities are great and even at the busiest time still very reasonable

Source: Google

★ 1

If you work late, don’t bother coming to this location. The last 4 times I’ve been there, after my workout there is not even one clean towel for me to use. It seems as if they are doing it on purpose. Pretty shameful of the staff working there chatting it up with the guests at the front. Working hard. Will no longer be going to this location

Source: Google

★ 1

Source: Google

★ 1

I recently visited Mountainside Fitness as a guest, considering signing up for a membership. However, my experience was completely ruined by an incredibly rude staff member named Taylor. From the moment I interacted with her, she had an angry expression and a bad attitude, making me feel unwelcome and disrespected.

Not only was she unprofessional, but she also raised her voice at me and my friend for no reason, creating an extremely hostile environment. To make matters worse, her behavior was blatantly RACIST, which is completely unacceptable. A gym should be a welcoming and inclusive space, but Taylor’s actions made it clear that this is not the case at Mountainside Fitness.

Because of this experience, I have absolutely no interest in returning to this gym, let alone becoming a member. I strongly urge management to address this issue, as no customer should ever be treated this way. I also advise others to avoid this gym entirely if they expect to be treated with respect.

Source: Google

★ 1

Disclaimer: PLEASE READ THIS BEFORE SIGNING UP

I have been a loyal member of this gym for the past two years, but today I witnessed another act of discrimination and unacceptable behavior. I brought my friend to use one of my guest passes, and when I checked in, I simply informed the front desk that she was my guest—an arrangement that was accepted without issue.

However, just a minute after we began using the treadmill, a female staff member named Taylor—who falsely claimed to be the manager—approached me in front of everyone, speaking in a disrespectful and rude tone. She accused me of falsely stating that my guest and I were on the same account, a claim I never made.

I calmly explained that I had informed the front desk that my friend was a guest, and they had admitted us accordingly. Despite my explanation, Taylor insisted I was lying, even going so far as to claim she overheard me say something I never did—from over 20 feet away in a loud gym.

Her aggressive and unprofessional behavior was completely uncalled for. Not only did she lie about being the manager, but also when I requested to speak with her supervisor, she arrogantly declared that she was the highest authority at the gym. Shockingly, she then told us we were not allowed to work out and threatened to call the police if we didn’t leave.

This level of disrespect is unacceptable. My guest was considering signing up for a membership, but after witnessing this treatment, she felt completely disrespected and disappointed. Employees in customer-facing roles should treat people with professionalism and kindness—not hostility and arrogance. Unfortunately, this isn’t the first time I have encountered Taylor’s rudeness, and I am not alone; many other customers have reported similar experiences.

I plan to escalate this issue to corporate headquarters because such behavior is damaging the gym’s reputation and driving away loyal customers. No one should feel uncomfortable or mistreated in a place meant for health and wellness. As a result of this experience, I will be canceling my membership and switching to a gym that truly values its members.

I will also be sharing this experience with my network, including my patients and colleagues. A gym should be a welcoming environment, not a source of stress, and I refuse to let this issue go unresolved.

Source: Google

★ 5

I just wanted to share a recent experience at this gym, I had a not so great experience with an employee here but regardless of that, the great experience i had with Ms. Taylor quickly eclipsed that whole scenario.

I wanted to just say how GREAT Ms. Taylor handled and addressed things after the fact. She not only took accountability for her staff, made me feel heard, provided a solution, and executed said solution, and followed up with me.
She is a PERFECT example of a great manager should be not only at a gym but any industry where you deal with customers face to face. She is the sole reason I kept my membership here, thank you Ms. Taylor from the Arrowhead location.

Source: Google

★ 1

Don't advertise a 5 day free pass and then not give it out if the person isn't willing to fill out a bunch of paperwork. Just wanted to try out before saying I was actually interested in the membership so I wouldnt be harrased by the sales people. But if you won't commit immediately they won't let you use the free pass? Makes no sense, literally never had this experience before at a gym. Ended up going to a different gym nearby called EOS, I signed up for a free day pass, liked the gym way more anyways and signed up there after actually being able to work out and test the facility without being harassed by the staff.

Source: Google

★ 5

Source: Google

★ 5

Front desk person Ulysses has been here for a while and is always extremely helpful. Katie quickly and easily signed me up for additional services.

Source: Google

★ 5

Madeline is amazing and takes care of you with a 😃

Source: Google

★ 5

Very nice gym, very clean, not as packed as other gyms, efficient equipment (:

Source: Google

★ 5

awesome gym! highly recommend :)

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

This location is amazing!! Such nice staff and is always clean.

Source: Google

★ 5

Excellent staff and service and great equipment.

Source: Google

★ 5

The club is very well maintained. When something is not right they have a maintenance team that handles everything in a timely matter. Front desk people are amazing. Management team is ready to help. I overall love this club.

Source: Google

★ 5

Great gym with enthusiastic people! The staff are fantastic and friendly. Madeline is always helpful and kind!

Source: Google

★ 5

I love this gym I like the classes they have to offer here and very friendly staff in the childcare !

Source: Google

★ 5

I love the classes here!! Their childcare is amazing!! The staff is amazing!! I would recommend this location, it’s sooo good!!

Source: Google

★ 5

I LOVE THIS GYM! I’m an absolute gym rat and have tried lots of gym including lifetime, EOS, Orange theory and planet fitness and this is by far the best. Lots of amenities and you get a lot for your money. Good atmosphere and I not overcrowded like other gyms. Very friendly staff and always very clean. The General Manager of this location and is absolutely amazing. Highly recommend

Source: Google

★ 5

This gym goes crazy. You gotta meet John, he’s the goat. Jenna is the greatest manager of all time, super charismatic and nice to her employees. I’d recommend this place for sure.

Source: Google

★ 2

Love the gym, the instructors and the child care. The member services is the problem. First when I signed up I was told the child care was included and then when I went to drop off the first time found out it was a separate charge. Not a big deal because good value but not was I was expecting. Then when I went to cancel I arrived at 10 min to 8 and the staff said member services is the only one who could cancel and they wouldn't be in until 8. Also no manager available. You cannot cancel any other way except walking in. So I waited and member services never arrived after waiting 40 min. I had to go to work so I still haven't been able to cancel. Not a great experience.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

Enjoyed the classes but was extremely disappointed that they removed the wonderful dry sauna in favor of a very cheap-feeling IR sauna. I hope the reconsider bringing it back, perhaps replacing the (as far as I've seen in the last year) unused steam room.

(Side note - there is good NIH-documented science on the benefits of dry saunas, and no actual science on the benefits of IR saunas.)

I'll stop going to this location and will instead go to the 75th Ave location that retains a dry sauna; once my membership expires I'll likely switch to Eos or LA Fitness.

Source: Google

★ 5

The daycare staff are amazing!!

Source: Google

★ 5

Clean gym, employees do a good job of keeping up, regulars are all pretty relaxed & doesn't feel like an uncomfortable crowd to be around. Sauna and steam room are nice to have. Nice atmosphere.

Source: Google

★ 5

I’ve only been in this gym for the last month but I love it!!! The workers have all been very kind to me. I like the location of this gym, as it is never too crowded. It’s constantly clean and welcoming!

Source: Google

★ 5

Awesome location! Friendly staff, clean environment, and amazing management!

Source: Google

★ 5

Gym is always clean and the early bird crew Joe, Addison, and Emily are energetic, personable, and hilarious. Wish there was a cold plunge but nonetheless the equipment here has everything else for an optimal or hardcore workout 🏋🏽‍♂️

Source: Google

★ 5

Great gym! Not too crowded. Staff are friendly and good at keeping things clean.

Source: Google

★ 1

Denied me entry because of shoes

Source: Google

★ 4

Tried 2 other locations, this one is definitely a bit smaller as well as less cleanly. I’m not sure if it’s due to age however it is still a better value compared to other brands. Definitely excels compared to other names out there.

Source: Google

★ 1

*Updated:

Similar to recent other reviews. My wife went to use the free 5 day trial pass and was told that she did not qualify because she wasn't interested in buying a membership at the time. It sounds like this is some sort of common occurrence at this location.

*Update: I called the number you gave me and talked with someone who wrote down a message and said a manger is needed to resolve this and that they would reach back out but still haven't heard back.

Source: Google

★ 1

Went to use the 5 day free trial while I was out here visiting family but was denied because I told them I was out here visiting and probably wouldn't be signing up for a full membership. They said I need to then just pay the day fee.

So make sure you make it sound like you are going to sign up and become a paying member after the trial if you don't want to be denied the free 5 day trial.

Source: Google

★ 1

Katie is a jerk. I told her I wanted to try the gym out because my friend goes here and we were going to work out together. How is someone supposed to be interested in joining if they can’t try out the gym first? Why even offer the 5 day pass? What’s the point of the 5 day pass if they’re going to deny you entry and force you to pay the daily pass fee because she feels like it. I have called corporate to check her attitude, you’ve wrong the wrong type of person. Seems like a pattern of rude behavior at this place based on the other reviews.

Source: Google

★ 3

Equipment isn't as good as some other gyms, it doesn't have some standard gym. Equipment and only has two Smith machines. It's super clean and friendly though.

Source: Google

★ 2

This gym used to be my favorite for its equipment, cleanliness, and staff. However, over the past few years, it’s gone downhill—more broken old equipment that takes weeks to fix, dirty floors and bathrooms, and staff who seem unhappy and like they’re forced to be there. It’s turning into another EOS. I only keep coming because of the corporate discount; otherwise, I wouldn’t pay $40+ a month.

Source: Google

★ 2

Out of all the Mountainside locations I have been to, this has to be least friendly daycare. Disappointing.

Source: Google

★ 5

Very nice modern gym with exercise and fitness equipment

Source: Google

★ 4

Great location! Clean and friendly staff.

Source: Google

★ 5

Source: Google

★ 5

Update: Got a call back from the District Manager and he displayed the same customer service I was used to at the Mountain Side locations. Which is very good service. I think this case i had the other night may have been a one off and so I'm giving them back the 5 stars and will continue to try and bring friends to their locations in hopes of getting more people to join in the future. Kudos to management for knowing how sales works and being attentive to clients. Glad management cares about their facilities and business models

Reported to the Better Business Bureau for predatory sales tactics. Brought my friend in on a day pass and paid my $10 which is no problem, but was told he cannot use the complementary 5 day pass that is offered online because I brought him in today and paid for his pass so he is no longer eligible. This is not written anywhere online and is just false information and the sales individual proceeded to try and keep selling my friend a membership and push his sale. My friend was denied a 5 day pass because someone wanted to push their sale and speak nonsense. Hope this isn't a standard for mountainside as I have never experienced at the Happey Valley location

Source: Google

★ 3

Ok so this place is really clean. Great customer service but honestly overrated. The pricing is ridiculous and very pushy to get you to sign up. I did the 5 day trial and I told the girl that is all I wanted to do and she kept coming at me with deals when I repeatedly said no and I finally just gave in so she can let me leave. I came in consistently for a week and then the vibe was just off. People were staring at me a lot like I was an odd person in the gym and I finally figured out that I was the only black girl in the gym 😂. And machines are way too close to each other. Cancelation was not annoying and for that it was great but the rest, I am good. The facility is great it's just a personal preference!

Source: Google

★ 5

Extremely nice facility with amazing people. Love the gym and the environment that comes along with it!

Source: Google

★ 5

Incredible staff and always helpful and accommodating

Source: Google

★ 1

An Act of DISCRIMINATION really happened to me today as a regular member at this location, when I invited my son to be my guest for the day (I was even considering signing him up a month!). In other opportunities, I wasn’t obligated to pay Just for One time pass. But Kelie Baker, who was in front, wanted to put above her Authority and arbitrary decision today by denying the passing day to my son at the gym, if he would not pay the fee demanded by her. Hold on, it’s not about money… We have been a loyal customer for over 2 years, me and my husband, and money it’s not a matter here, it was her attitude and her arrogant manner of talking us, her tone…. that didn’t make us feel welcome, or to me part of the gym. In another opportunities, (3rd time in the year) I passed before with other guests, and No one in front stopped my guest for such a requirement as paying a fee, until today with Kelly. Like I said, to pay $10 dollars fee was Not so much the deal. As a Latina mom, that was insulting. Cuz was the first time that happened. At the end, I even mentioned to her that perhaps I should consider my subscription to Mountain Fitness, to which she simply responded “it’s ok”, and she kept working on her Things. So Kelie is the type of worker who prefers to hold her emboldened position in the front, rather than conserve loyal customers and lose business than provide good customer service. Come on, it’s not a secret that at other gyms, they offer free one-day passes for guests. I’m really disappointed about this location and its staff, also, I got a bad taste of continue being a member of a place that will charge fees pointing to my guests. Anyway, Thanks Kelie, you saved me good money by me signing up already to another gym! Adiós.

Source: Google

★ 1

Equipment is either always broken or cushions and grips are torn. You'd think for how much you pay that either they fix these things or replace them. Avondale location is the exact opposite of this one, which leads me to believe it's a management issue. This is the closest location to me but I would rather drive 15min more to Avondale. In fact, this location had me cancel my membership but Avondale convinced me to sign back up. Arrowhead is the only gym I know of that doesn't take care of their equipment, which is truly sad and disrespectful to it's members. We pay to get a good workout but kind of hard to do on torn and broken equipment!

Source: Google

★ 1

Source: Google

★ 5

Always clean and people do their thing and don’t hog the machines. Best gym around.

Source: Google