★ 1

I signed up at this location under a promotion where the annual membership fee was specifically to be waived. The staff at the front desk confirmed that I would not be charged this annual fee.
Despite that, two weeks later I was charged $59.99 as an annual membership fee. This completely goes against what I was told at sign-up and feels like very misleading billing. If you advertise or verbally promise that a fee is waived, you shouldn’t secretly charge it later.
I’m now having to contact them to dispute the charge and request a refund for a fee I never agreed to pay. If you join here, double-check your contract and your bank statements very carefully.

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★ 3

Pretty good club, with a pool and a spa. They took out the basketball courts in 2024. The AC in back needs work and it usually takes a few weeks for machines to get repaired.

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★ 5

These five stars go to Philip, the yoga teacher on Wednesdays. I didn’t cancel my membership just because of him, he’s amazing.

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★ 1

this is not a gym. it's a teen social center and iphone reading room. people sit on every machine and bench and just scroll iphones mindlessly for long periods. many never do a set. there is zero gym etiquette or care about impact to others. if you press them on working in they run to the front desk and complain to "the manager". she is the worst; zero customer relationship and management skills. this appears to be her first job, she's created an incredibly toxic environment. she thrives on fostering drama, encouraging everyone to complain to her about anything so she can confront people. she never smiles, face glued to computer screen, always at the front desk so she can eavesdrop on every interaction. she has no concept of a customer. its clear she think customers work for her. she has singularly destroyed this place. it’s impossible to understand how her managers have not taken action.

there is no management of the weight or machine areas. besides the iphone scrolling, clueless teens slam weights, don't unrack weights, and hover in packs around machines. it's chaos and the "manager" seems to thrive on it. there is no attempt to educate people proactively upon joining, walk the floor to manage people, or make announcements on proper protocol. all experienced customers simply quit this "gym". i've been working out for 20 years and used gyms all over the world. this gym is the worst and it's 100% due to this incompetent "manager".

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★ 5

Mark was coo.

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★ 1

Just an overall bad place to work out. I came here but had to cancel my membership shortly after. Equipment always broken, crowds, bad parking, DIRTY bathrooms. Management doesn't seem to care.

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★ 2

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★ 5

I'm in LA fitness member and this was a good place for me

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★ 5

There is *no* basketball court.

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★ 5

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★ 5

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★ 5

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★ 1

The gym itself is alright, staff is friendly, but it’s DIRTY. I started getting allergies after being in the gym and noticed the vents. I don’t suppose those carpets get washed either.

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★ 1

Horrible customer service, you don’t even get a welcome to city sports. I initially came to use a free guest pass that was generated online as the website accepted the initiation. Instead of accepting a potential new member I was asked “why did I drive this far and there where other gyms closer to me. Older middle eastern man either the sales manager or just a regular sales rep was horrible. Asked why I drove this far , and why I’m not going to a gym closer to where I live. It’s like asking why do you work here. Wouldn’t recommend any friends or family. Continued to name other gyms like he’s a gym director for all the gyms in the Bay Area. Horrible. If you want basic customer service with no upselling skills go here. If you want red carpet treatment either go to the Sunnyvale location or sign up with a competitor. “State of the art equipment he stated” lol as the stair masters have old iPhone 4gs chargers

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★ 5

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★ 1

Don’t go, equipments are old. Swimming water is dirty. What makes it even worse is, the service is BAD.

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★ 2

Original review from 2018: Going here for week only, but already faced the act of stealing. My lockbox was breached, nothing, luckily, was stolen, but only the lock itself.
The reaction of reception guys - pity and regret only.
It's really interesting how they handle all this situation cause I'm not the only one and this occurs pretty often. Why not make normal lockers or install cameras on the entrance or simply search who's entering. It's beyond my insight.
+1 one star for the equip.
UPD in 2025: For those who are training through Wellhub - they charge 2$ per visit for using their towels. Never thought I could witness such sleaziness but you made it.

Русская версия: НИКОГДА, не берите в этот спортзал вещи кроме сменной одежды. Если что-то ценное взяли то несите с собой в зал. Воруют и администрации на это начхать.

На момент августа 2025 зал вечно забит, убрали баскетбольную зону, часть тренажеров типа гребли в вечном ремонте. Если пользуетесь Wellhub то пытаются содрать 2$ ссылаясь на то что вы не полноправный член зала.

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★ 5

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★ 5

City Sports is my favorite gym in the Bay Area!
The staff is always kind and welcoming, the gym is clean and well-maintained, and the sauna is excellent — a perfect way to relax after a workout. I always feel comfortable and motivated here. Highly recommend!

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★ 1

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★ 2

A woman stole my David Yurman earrings from my gym bag while I was on the restroom stall. I barely laid it out on the counter to use for a few secs n I came out and saw her scurrying away from where my bag was. Never thought anything of it until I was in the car and now reaching for them to place in my handbag I realized they were gone. How I know it's her? Cause I saw them with my two eyes when I laid the bag down and was hurrying not to piss myself, dropped the bag on the counter n rushed to the stall. She was at rhe counter and during the 20 secs I was in the stall she and I were rhe only one in the bathroom. She was using the mirror I was using the bathroom stall. Not thinking anything of it but I did find her behavior suspicious when I saw her hurrying out. Damn thief!!!!

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★ 4

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★ 5

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★ 5

This location is incredible about having all of the free weights in their respective spots. This is not universal thing at all locations.

Thank you, it really is the small things like this that make your club stand out

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★ 1

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★ 2

This is easily the worst city sports location I’ve been to. Not sure why it’s so packed.
They even got rid of the basketball court and somehow it’s still cramped and people line up to use machines.

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★ 4

For the price, having a pool and sauna is pretty amazing. However, it's extremely crowded during peak hours (impossible to use machines) but apart that it's okay. Like some have mentioned before, the pool has band aids and hair floating around and this was mentioned in 2020, still a problem in 2025.

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★ 5

In town visiting and needed a somewhere to workout. Nice equipment and staff.

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★ 1

Was told pool is 2 people per lane when I joined. Later I was told by staff I have to share the lane with 3+ people. They should have clear rules instead of changing them on a whim.

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★ 5

No se por qué lo califican tan mal si este gym es espectacular, es de lo mejor en todo el bay area, los baños y las zonas húmedas son muy completas y limpias, tiene espacios para jugar baloncesto, para gimnasia, para levantamiento de pesas, una amplia zona para cardio y bastantes máquinas para todo tipo de ejercicios de fuerza, es demasiado completo, además hasta te dan toalla si la pides, tiene un toque de exclusividad, no es el que me quede más cerca de los city sport club, pero cuando tengo la ocasión voy! Me encanta

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★ 2

This place sucks. When I signed up, the guy at the front desk took my phone and checked a bunch of boxes for additional amenities that I didn't want. He was also very confusing about how much money I'd actually owe in member dues. He also made a sexist remark to my girlfriend about visiting as a guest and doing a fake working out while I actually worked out for some reason.

They only have 1 real squat rack and 2 other semi-racks. There's nowhere to deadlift, even though there are about 100 treadmills.

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★ 1

I had a membership there, I asked to cancel it, they said they would, but they didn't, afterwards I saw that they kept on charging me.

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★ 5

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★ 5

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★ 1

Terrible gym. Equipment is broken for for 2+ months and they just keep putting out of order signs of them hoping they'll magically fix themselves. They have an entire old basketball court dedicated to "personal training" and it is literally never used! Let the members use it and stop wasting space! The gym is too crowded to let that big of a space sit unused 99% of the time. The old kids club is unused space too. Put in more equipment and let us use it!

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★ 4

Nice gym. Equipment is pretty close to up to date. Location is optimal.
Perks of being able to access multiple gyms all over.

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★ 4

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★ 5

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★ 1

My boyfriend has a membership here and mainly comes for the sauna. I occasionally accompany him and wait in the lobby while working on my laptop. One day, I needed to use the restroom—basic human need, right? The front desk gave us a hard time, saying I needed a membership just to use the bathroom. So essentially, a $20 bathroom pass.

Eventually, one staff member agreed to let me use it, as long as my boyfriend walked me back to the front afterward. I went, used the restroom, and was immediately stopped on my way out by two other staff members who abruptly said, “It’s been brought to our attention that you didn’t check in,” and started lecturing me about membership rules and entry protocol.

Why are there multiple employees making a scene over someone who was already cleared to use the restroom under specific conditions? Why is there not a single guest-accessible bathroom in the front for situations like this? The whole interaction felt excessive, embarrassing, and frankly hostile.

We’ll be looking for a new gym—one that doesn’t harass paying members’ guests for needing to use a restroom.

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★ 1

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★ 5

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★ 1

Worst service I have ever had. Mark B was very rude and his responses were very short and dismissive, not helpful at all. I was very pleased with the gym itself but because of Mark there is no chance I will be returning.

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★ 1

I visited this gym to attempt to get a membership. While I completely understood that I couldn’t proceed without my driver’s license, the interaction I had with the staff member (Mark B) assisting me was disappointing.

The responses I received were short, dismissive, and made me feel like I was wasting his time. The attitude came across as arrogant, and the overall tone of the conversation made me feel so uncomfortable that I simply thanked him and left.

I’m genuinely shocked by the lack of basic kindness during this visit.

I hope this feedback helps improve customer service for future guests.

Mark B must be fired

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★ 1

Mark B is terrible. He seemed completely uninterested in helping and rather seemed like he was too power-driven and run by his own ego.

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★ 1

Staff was very unwelcoming and hostile especially Mark. Very unhelpful. Do not recommended. Gym itself is nice and there is one nice employee there, but other than that I do not see myself coming back. Mark treated me as if I didn’t belong and was not making any effort to help or communicate with me.

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★ 5

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★ 1

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★ 5

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★ 1

The membership team was very rude to me. I am a person of color and they made me feel that I was NOT welcome to join their club.

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★ 5

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★ 1

My husband and I visited this gym to explore the facilities. Upon arrival, we were met by an individual seated at the front desk, who did not introduce himself or offer any form of warm welcome. Instead, he simply handed me a schedule of available classes with little to no engagement.

As I inquired about the gym’s offerings and compared them to other fitness centers, his responses were dismissive, condescending, and, frankly, rude. He repeatedly interrupted me mid-sentence, making it difficult to even complete a thought. The lack of professionalism and basic courtesy was off-putting, to say the least.

While the gym itself appeared well-maintained and offered a decent range of amenities, it was notably busy for a Saturday evening. However, the real dealbreaker was the initial interaction. The unprofessionalism and unpleasant demeanor of the person assisting us made both my husband and me extremely uncomfortable.

For this reason alone, I will not be joining this gym. If I do decide to sign up in the future, I would do so online to ensure that this individual does not receive any commission. If the management is serious about attracting and retaining new members, they should reconsider who they place at the front desk—first impressions matter, and unfortunately, this one was far from welcoming.

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★ 3

It’s a nice gym overall but desperately needs more robust fans or stronger AC. The air is incredibly stagnant and feels like you’re breathing underwater, especially near the dumbbells. The ceiling fans that are there just aren’t enough to make a difference.

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★ 1

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★ 1

I visited City Sport MV to check out the gym and inquire about memberships. While I completely understood that I couldn’t proceed without my driver’s license, the interaction I had with the staff member assisting me was disappointing.

The responses I received were short, dismissive, and made me feel like I was wasting his time. The attitude came across as arrogant, and the overall tone of the conversation made me feel so uncomfortable that I simply thanked him and left.

I’m genuinely shocked by the lack of basic kindness during this visit.

I hope this feedback helps improve customer service for future guests.

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★ 2

Quitaron la cancha de basquetbol solo por poner una área donde tienes que pagar un entrenador para entrar y nunca hay nadie hay adentro muy mal

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★ 5

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★ 5

Hopefully the hot tub is ready to use next time I visit!

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★ 5

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★ 5

I’ve been coming here for several years now and have been very happy with the maintenance of the equipment and the cleanliness. Sometimes the weight room gets a little dusty and the floor gets Lin He, but in general everyone helps to keep the weights in order. When machines break it’s easier to report them to the front desk and they are usually fixed within a week or two.It seems like they clean the carpet once a quarter at least and the place is usually very clean and it doesn’t smell like musty feet.

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

Clean, friendly staff, well equipped

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★ 5

Great environment friendly people new equipment and hot guys .Front desk is nice

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★ 5

The music here is pretty fire. The workers here definitely rave.

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★ 4

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★ 5

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★ 3

They have improved and replaced the barbells. Now they need to fix the mens sauna and one stairmaster.

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★ 5

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★ 3

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great place for strength training, swimming and cardio machines.

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★ 5

Gorgeous, clean facility with every piece of equipment you could ever need. Their PRT Training program is customized to each client, and the trainer's are super friendly. I enjoyed working with Sergio who explained the membership and got me started with a plan that works for me.

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★ 2

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★ 5

Very nice lockerrooms

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★ 5

Equipment is well maintained and kept clean.

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★ 5

This gym is nice.
Well maintained
Has shampoo, conditioner and body wash
Towels i think
No complaints

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★ 4

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★ 5

Very clean club, well maintained and great management! Brenda took care of a request we had perfectly! The dance studio floor is clean and awesome!

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★ 4

Great gym with lots of options!

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★ 1

Gym offers all the basics but don't ask for help from any staff. I rarely ever see them smile much less help anyone. They are owned by LA Fitness - notorious for not paying their employees well. I was shocked when I heard what the group ex instructors and PT staff get paid. Their group ex schedule is so small that they usually have tons of ppl in each class. Only 2 cycle classes that take us a lot of room because no one will teach there for that rate. When you call customer service or corporate you get a gym in Texas or New Jersey. For LA Fitness it is all about saving money and it shows. 2 former members told me they could walk there but they were so sick of the staff and lack of service they now drive to other gyms.

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★ 5

Very grateful to Mark for introducing me to the equipment at this fitness center and for patiently discussing which fitness plan would be suitable for me.

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★ 5

I'm doing an online bodybuilding program and needed a gym with weights and machines. I tried all gyms in Mountain View and a few nearby. I chose this one and I LOVE it! Very well equipped. Many stations, weights and machines have a few items of the same kind, e.g. three smith machines, two leg press machines, etc. LOTS of cardio machines. Nothing is broken or quickly repaired. The sauna is truly hot and I'm often alone there. They have shower gel, shampoo and conditioner, and lotion. It's very clean and I see cleaners working almost every time I come. And the best part - monthly membership is one of the cheapest. Only one other gym was cheaper, but that gym was so dirty that I feel disgusted even to finish my trial.
I usually come between 3-5pm - not crowded. I don't know how crowded it is during peak hours.
Can't comment on classes or personal training - I haven't tried.

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★ 5

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★ 5

Very clean and nice staff. Blows 24 Fitness away

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★ 4

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★ 1

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★ 4

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★ 2

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★ 5

I personally trained here as a trainer. Compared to the environment at another facility I trained at, City Sports was much better. Noel took me under his wing and gave me a lot of good training tips that I found very useful. There is another guy I worked with by the name of Will who also gave me coaching tips on how to become a better trainer. Everybody I interacted with on a daily basis were cool!

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★ 4

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★ 5

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★ 5

Mark is awesome

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★ 4

No racketball/squash courts

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★ 5

Awesome very clean and nice equipment

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★ 5

Good gym with pool and clean male change room that doesn't smell like piss. No steam room but that's ok.

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★ 5

I have been going there for years, ideal location with plenty of parking stop and never too crowded. Everything is like new and love the sauna !

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★ 4

Never had an issue. Look up your own workout. Personal trainers are meant to keep you there as long as possible so you spend more money unnecessarily.

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★ 1

The gym equipment is overall functional and the swimming pools are in good condition. But the one star is for my experience with their personal training program. Such a HUGE difference in the director of personal training's attitude at the beginning when he talks you into signing up, vs towards the end of the 8-month contract when you tell him that you don't want to continue. This behavior will definitely deter people from signing up for personal training at this gym again in the future.

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★ 1

Rude manager and customer service, refused to help me get my earbud unstuck from the stairmaster, all they have to do is ask maintenance to remove a side panel and they refused and sounded really annoyed that I even asked for help.. Kirsten Smith manager just said “we aren’t liable for lost items” and “we don’t know when maintenance will be here” seriously unbelievable for a paying customer, she must be miserable with her life

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★ 1

I tried out their personal training program, and unfortunately, my experience with the trainer, Noel, was quite unpleasant. Whenever I made mistakes during workouts, Noel's response was far from supportive—he would roll his eyes and audibly express frustration, making me feel extremely uncomfortable and, at times, even intimidated. If you're considering investing your money, I would advise against choosing this gym. Exploring alternatives like 24 Hour Fitness or other fitness centers might be a more positive and rewarding choice.

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★ 1

HORRIBLE ATTITUDE AND RUDE MAN NAMED NOEL. HE NEEDS TO BE TERMINATED

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★ 1

Noel, the personal trainer, needs to improve his customer service skills, especially considering his role as the director of personal training classes. His tendency to engage in eye-rolling and heavy sighs when asked questions about gym equipment creates an uncomfortable atmosphere. It's essential for someone in his position to handle inquiries with professionalism and ease. Unfortunately, his uneasiness and potential to become upset over certain questions could be unsettling for gym-goers. A friendly caution to others: be aware of potential challenges when interacting with Noel, as his reactions may not contribute positively to the gym environment.

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★ 4

It’s clean! So that’s a plus. Some questionable people in questionable clothing. But hey! I guess it is the Bay Area.

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★ 5

The new PRT classes are great. A solid approach to efficient small group workouts. Top notch instruction from expert coaches. Highly recommended. You can tryout different instructors and find out who you appreciate the most.

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★ 5

It has everything I need and it is very clean compared to my last gym

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★ 4

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★ 5

Spin instructors are amazing! Wink!

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★ 5

nice amenities, clean facility and friendly staff

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★ 5

Excellent location

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★ 5

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★ 1

Edit: they replaced basketball court with private training area.

I wanted to sign up for the 49/mo "no initiation". 150 just to sign up. They wanted the first and last month upfront, fine. But the guy didn't tell me this annual fee of 49 is added on top of it.

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★ 1

The gym staff demonstrated a lack of professionalism and courtesy, making it challenging to interact with them. Despite being a consistent client for seven months, they refused to cancel my membership and personal trainer sessions, persistently charging my account even after three cancellation requests. Additionally, there were inconsistencies in the training sessions, as the trainer mistakenly believed I had signed up for two sessions per week instead of the paid three. This behavior reflects a questionable mindset and shady business practices, suggesting they may not be fit to operate a business in the area.

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★ 5

Very friendly and understanding helped me get in quick with my guest pass . Highly recommend. All workers are very nice people.

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★ 5

Really enjoying this gym so far! Mark Barbadillo was warm and friendly when helping us get set up for our time here. The gym itself is spacious, clean and has a lot of machines. Would definitely recommend!

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★ 4

I was using the gym, because there was a child park. But then they decided to close it, so I changed my gym. Overall I liked the place 😊 Nice classes like yoga and Zumba, a lot of different equipment and also free weights. It was pretty busy at any time, mornings and evenings, sometimes I had difficulty finding parking.

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★ 4

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★ 5

👍

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★ 1

Girl at the front was rude and unprofessional

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★ 5

Literally the best gym. Budget friendly, friendly staff and excellent personal training staff. Clean and the towel service is very nice.

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★ 4

Great variety and volume of equipment. Kept pretty clean. Wish they brought back what they used to have, which was someone going around racking dumbbells, arranging equipment, etc. They used to have someone that sprayed equipment after covid allowed gym re-opening. He would rack weights and keep the place tidy.

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★ 4

I really like this place. Only downside is that Mark guy. He’s really so rude and he kept being rude to his staff. I like all the other staff there especially the girl up front she’s really pretty and nice. Upside I also like Peter as well, very kind gentlemen. He gives great customer service and always greets people with the cutest face. 10/10 like the people up front they are really great. But that Mark guy. He is a no go!!! Very mad they are getting rid of the basketball court. (Thumbs down) (thumbs down) (thumbs down)

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★ 5

I had my first experience at this gym this Monday, and I am beyond impressed! Right from the start, a staff member named Davin provided a warm welcome. He kindly gave me a thorough introduction of the gym facilities and services, ensuring that I felt comfortable and well-informed.

The registration and check-in process were handled seamlessly, thanks to Davin's professionalism and attention to detail. He patiently listened to all my questions and provided clear, concise answers, genuinely caring for my concerns and needs. It's evident that Davin truly thinks of the customer first, and his exemplary service positively reflects on the entire gym establishment.

His friendly and professional demeanor not only enhanced my initial impression of the gym but also convinced me to return more frequently in the future. I firmly believe that the management should recognize and reward Davin’s exceptional service.

In light of the excellent customer service provided by Davin, I will enthusiastically recommend this gym to my friends and colleagues. Looking forward to many more positive experiences here!

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★ 1

Just read the comments below, I've been a member at this gym for over 6 years and unfortunately it's crumbled apart recently. It's technically a "signature" premium location and the basketball court has been broken for 9 months with no plan to fix, kids club permanently closed, bikes are broken in the cycle room, the hot tub was broken for months last year, holes in the wall from medicine balls, the list goes on. The operations manager, Kristin, is rude and incapable of running this gym.

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★ 5

篮球场，瑜伽室，游泳池，温泉池，蒸汽房（什么时间进去都是热哄哄的，汗一下子就飙起来了，里面的空气没有一点汗臭味，也没脚丫子味，永远都是木头特别的香味。特别醒神）会员费非常便宜，里面全是Life Fitness品牌的器材。健身氛围好！

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★ 1

Thoroughly disappointed with the staff. I was misinformed about when my membership was going to end. When I signed up, they told me one date which I marked on my calendar. Then one day I went in and they said my membership had ended because of “billing cycles” according to Kristin, seemingly the woman in charge. I was never notified via email or the (barely functional) phone app when my membership was going to end. Kristin rejected me at the door and were blatantly uninterested in understanding my situation. Genuinely disappointed because this gym has been my go-to for over a year, you’d think they would treat loyal customers better.

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★ 1

Basketball court has been closed since January. Half of the cycling machines are down.

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★ 1

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★ 5

Best gym

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★ 2

I would appreciate if they can fix the basketball court ASAP.

The signature club has an unfixed court for 6 month makes no sense

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★ 5

I would like more equipment, especially a landmine press.
Aside from not having as much weightlifting equipment as I would like, this gym is great. The equipment is well maintained and clean.

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★ 3

Ok, but not superb. Vibes definitely depend on what time you go. It’s overrun by teenage boys who travel in packs during weekday afternoons. The basketball court has been closed since January. The kids club permanently closed. Weight room can feel cramped when it’s busy. Oddly doesn’t have any kettlebells? On the plus side, it does seem pretty clean for a place that gets heavy foot traffic, though they only have small disposable wipes for individuals to use for wiping down things.

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★ 1

BEWARE!
They blast music on the zumba classes you will go DEAF! and they don't care if you do go deaf.

kirstin the manager is terrible, she doesn't do anything about people's concerns. This Gym doesn't care about older people. They will ignore you. I would go elsewhere.

They have very loud music all the time and it is very annoying. They don't respect people's privacy. One shouldn't have to be forced to listen to screaming loud music when you are trying to relax while working out. I even complained to the managers and they don't care.

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★ 1

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★ 5

Great gym. Big, spacious, and plenty of equipment.

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★ 5

I spend quite some time exploring nearby gyms. This is the best by value price ratio.

A little bit crowded at peak hours. Otherwise clean a lot of machines in perfect condition

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★ 1

The did not let me use the 3 day pass to try out the gym because I was too early, even though they open at 5 am. I have to work and I can't come back later.

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★ 5

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★ 1

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★ 2

Everything was fine until I wanted to cancel my personal training plan. I called to follow up an Email I sent about a week ago about canceling the plan. I was asked to come in person, but in a precious call I was told I could get response within 72 business hours. When I further explain it would be hard for me to come between 9 and 5 because I had to work at that time, I was hung up...
The disparity between the beginning and end of the training plan is substantial.

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★ 4

I visited this place this week. I am a member of LA FITNESS in San Diego, CA and they allowed me to use their facility. Actually, its much better than LA FITNESS., its very big, very clean and modern. I liked the front desk staff also, very helpful and curtious attitude, Brenda in particular. I will rate this 5, when I visit next time, just keep up the good work in the meantime, Thank you, Jai Sharma, San Diego, CA, USA.

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★ 4

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★ 1

Very dangerous place for some one like me a young successful single man many many many beautiful girls starving for attention, very hard to focus super over crowded from 3pm to 11pm some man are respectful about nudity others not in locker can't swim if they are giving lessons jacuzzi full of ppl can't even be comfortable.

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★ 5

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★ 5

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★ 1

Kirsten is a terrible operations manager! I spoke to her and she was rude, not understanding and most of all, she didn't resolve my issues. I just added my brother to my plan and the towel service was not added to my brothers account. He hasn't been able to use it for months now and they company had been charging me. She couldn't fix or remedy the situation at all. I might as well change gyms. Way to lose a 2+ year customer over a $10 upsell.

Source: Google

★ 5

I came to Mountain View on a Mon-Fri work trip, and stopped in to City Sports Club to ask about getting a pass for the week. Mark and the guys on shift immediately helped me out and set me up with a great deal to let me use their facilities while I'm in town. The equipment is all nice and in good condition. I went during the busiest part of the day (6pm), but I was still able to get through my workout in a little over an hour. There are only three traditional squat racks which may delay workouts, but everyone was very kind and willing to let me work in with them. It was a great experience!

Source: Google

★ 1

I enjoy taking Zumba classes here with Sooyeon, Arezou, Asya, Liberty, and Keiko. The gym itself is fine - got the usual facilities with lockers, showers, etc. There's also a sauna at this location.
The dance studio is the one space that does not have overhead fans. After REPEATED requests they've now brought in 2 floor fans. The air conditioning doesn't seem to be cooling well in the space.
The speaker system also malfunctions occasionally.
Also, they closed the kids club without so much as a warning.... So now I can't bring my kids with me when I workout
Front desk staff is not responsive to any requests/suggestions and have lied to me to my face. I wouldn't trust them.

Source: Google

★ 4

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★ 5

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★ 5

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★ 5

Impeccable facilities, basketball court,Olympic spec swimming pool, sauna,locker rooms mirrored weight room, high end latest gym machines and equipment, along with spinning classes, aerobic dance classes and the best personal trainers .Towels are available along with free wifi , what an amazing facility with friendly staff and kids care facilities.

Source: Google

★ 1

Store manager is not helpful at all. She does not care about customers and is super distant. Don’t go here.

Source: Google

★ 4

The club is large in size with swimming pool, heated jacuzzi, dry sauna and good showers. It is quite well maintained with very nice club members. The club could improve on reception service to be more attentive and more helpful with information. I feel good for the facilities but not quite satisfied with the service level.

Source: Google

★ 5

Source: Google

★ 5

I like this gym because the spa and dry sauna.

Source: Google

★ 4

Generally for the money this place is great ! It can get busy at times but tonnes of cardio equipment, lots of free weights, might end up waiting for a squat rack if that's your thing. It is pretty clean and most people clean the equipment now anyway, the rubber matting in the weight room could do with a wash though. Overall it's a good gym.

Source: Google

★ 1

My friend‘s locker is broken tonight and all valuable stuff are gone. I got stolen too, 2 days ago, at Hesperian Location, the same case.please see my detailed review at Hesperian Blvd city sports.

Source: Google

★ 2

First of all, I love this gym. They offer great Zumba classes and facilities are clean. Sauna are separated for genders. Very clean and updated. However, the membership policy is “extremely” complicate”. My husband used Sunnyvale city sports for years and wants to use the Mountain View signature location. However, it’s not as simple as pay difference for “regular” and “signature” city sports. He have to re-apply it with additional initiation fee $99. When I tried to applied for it, realized that I need to pay initiation fee $99, plus the first and last month fee. On top of it, recurring annual fee $49 after two weeks. So for the first month, I’ll need to pay almost $300 to join city sports. And close to $650 for entire years city sports membership. That's a lot of financial commitment to kick start your new gym membership! If you prefer not paying initiation fee, then the monthly rate jump to $49.99.
I ended up joined a neighborhood gym with recent renovations. Their membership structure is very simple, $323 I got entire year covered. Yes, the facility is not as nice as city sports. But no hidden fee and more control for the spending in this time of pending recession.

Source: Google

★ 5

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★ 1

They don’t offer free 3 day trial to try the gym which means they are hiding something. Sales are super aggressive and will belittle you if you say you’re trying out the gyms in the area to see which one you prefer. Ended up at 24hr got a better rate

Source: Google

★ 4

Clean atmosphere I like it

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★ 5

💪💪💪💪

Source: Google

★ 1

Wifi is spotty and the staff is very hit or miss. A trainer spoke to me rudely when he brought his client and took over my workout space.

Update: They ran a raffle for one free month of personal training. My girlfriend got a text saying that she was one of the selected tickets but had to come in for a "contest" to see who would actually win. She showed up the next day. No contest, only a generic explanation about how PT works and the discounted price which I guess accumulates to a free month. I wish I took a picture of the raffle jar because there was no fine print and what was this nonsense about selecting multiple winners with a contest? Very shady business practices...

Source: Google

★ 2

The gym is nice with relatively new equipment and since the basketball courts have opened it’s been a good place to get a low key pickup game. BUT the gym is overrun with high school students from 3-6 which makes it impossible to do a full workout in a reasonable amount of time. Every kid takes their own workout space (bench, squat racks etc) but then go talk to their friends for 15 minutes in between sets. The staff needs to stand in the weight room and run some sort of crowd control. Expect to pay $50 a month to wait for high school kids at this location.

Source: Google

★ 4

It's clean, lots of machines, and close to my apartment. Membership can be used at any City Sports or LA fitness. Membership can bring a guest in.

CONS:
-High initial fee
-Towels have a monthly fee and not included with membership
-I believe it was a female manager I interacted with my first visit. She was not approachable. She cared more about going to lunch than help a customer. I almost didn't sign up because of her.
-gets too packed IMO during busy hours.
-not 24 hours.

Source: Google

★ 1

I was a member there before Covid.
I Recieved an email inviting me back and I went to the Customer service Desk and I was asked
My reason for coming back

I told them that if could get a 3 day Pass to see if the gym was in good condition

They kept asking weird questions I felt uncomfortable with all the questioning a bout why I wanted to join and other things.

Very bad behavior

Don't join this Gym at Grand and elcamino in Mountain view

Source: Google

★ 4

Over all good. Less group class or choices and need some clean though. Not sure if they are cleaning on weight training area. Yesterday I visited and it was very dirty on the floor.

Source: Google

★ 5

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★ 2

Mi experiencia con el servicio de su personal no es buena por ello doy una calificación de 2 estrellas. Fui allí para inscribirme y estuve por 20 minutos en su sala de espera sin obtener respuestas. Al siguiente día nuevamente fui para realizar mi inscripción ya que tenía una invitación de un amigo y mi tarifa de iniciación sería 0 pero esto nunca sucedió, trataron de cobrarme $25 dólares aunque tenía un correo electrónico de invitación. Así que finalmente me inscribí directamente en la página web.
Las instalaciones son buenas, amplias y limpias. Sus máquinas lucen bien y trabajan correctamente en su mayoría. Cuenta con piscina, jacuzzi y sauna algo muy conveniente.
Ojalá puedan mejorar el trato y la experiencia a los nuevos clientes ya q es algo importante para su imagen.

Source: Google

★ 1

Just charge you with no reason, refuse to contact. No refund, just like robbers.

Source: Google

★ 2

The hours at this gym are horrible… needs to open earlier…

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★ 4

Ok gym, but it is a big box with no windows

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★ 5

Great time

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★ 5

I was treated with respect and Nick explained things thoroughly and was very helpful to set me up. Eunice is very kind, encouraging and knowledgeable explains things that pertain to my program and is very patient...

Source: Google

★ 5

Overall great gym. They have a few labels on machines off (i.e. cable mache's left and right weights have differnt weight labels) but nothing major and easy to spot.

Source: Google

★ 1

Be ready to charge for multiple reasons every month (

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★ 5

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★ 4

Great gym! Great equipment but the sales is super annoying and a 3 minute membership transaction took an hour and a half for no reason. Amazing gym though

Source: Google

★ 4

Good gym but closes early on weekends. Also towel service is paid which is a bummer considering it’s monthly rates are higher than other competitive gyms

Source: Google

★ 5

I love this City Sports Club; it has a very welcoming, and down to earth atmosphere. The employees were exceptionally friendly and accommodating.

Source: Google

★ 5

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★ 1

SILENT FRAUD!

Beware of their vague sales talk! Ask questions and clarifications as much as you can before signing up here!

This is my first time writing a one-star and negative review because I give people and many businesses the benefit of the doubt. However, this is not one of them, their management is poor and it is frustrating. Customer Service is extremely POOR. Their operations and training director (Noel Y.) do not value their members especially if they already made you sign a contract thus be stuck in a membership contract that their clients did not even clearly understood because of their POOR, VAGUE, SUGARCOATED explanations. How can they have someone sign a contract without explaining well the cancellation policies to them? They should emphasize cancellation policies especially if it is a 12-month contract. I hope this situation does not happen to them in their lifetime. This is a lesson learned.

Source: Google

★ 3

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★ 5

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★ 1

Got charged normal fee during Covid closure. Realized it quite late.

Source: Google

★ 1

This place keeps calling me, spamming me trying to get me to be a member. I’ve never signed up or been there before. NO, I don’t want a 7 day free trial. Please stop calling.

Source: Google

★ 5

I love this place, the whole team is super friendly, it's definitely a no pressure type of place. Super clean and the kids zone was super Clean as well. The whole vibe is just much more positive then other gyms I've tried.

Source: Google

★ 3

this gym is good if u like being annoyed by creeps all day, much better control at planet fitness sorry.

Source: Google

★ 2

The girl on the front desk was watching Instagram reels, did not even care when I walked in.

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★ 1

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★ 5

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★ 1

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★ 5

Clean, spacious, professional, and with up to date equipment gym.

Source: Google

★ 4

Has all the equipment that you could ask for, showers, sauna, and pool. The personal trainers are quite friendly.

Source: Google