★ 1

I’m disappointed that while having to deal with an emergency situation, Club Pilates in Rancho Cucamonga refused to be flexible with me and would not reverse the loss of a class credit.

Source: Google

★ 1

So I never had a problem with this location until I had to end my membership. It had completely gone over my head about the 3 month agreement before canceling. Mind you they are very strict with their policy. They do not care about your "situation" or personal life and why you can NOT make another payment for the membership. I expressed my situation with numerous managers but the payment had gone through. During this moment I wanted to speak to a manager over the phone but it would take them days to get back to me or they would simply contact me over email. I had to call again for someone to speak to me.

I ended up just taking the classes I had for that month and had one single class left but I booked it after my membership ended. I spoke to an employee (Kylie) and she said it was fine and I could still use it. But then the class was no longer on my account and was removed. I called back and they said sessions can't be used after not having a membership anymore and it was not right that that employee said it was okay. They tried to make the moment better by putting me at the front of the line for the class I initially had which cut everyone else who was on the waitlist and I said I didn't want that. I found it unprofessional and unfair to those who also were waitlisted.

They tried to make the moment right again and gave me that session and the 3 unused ones I PAID FOR and never got the opportunity to use because they had expired months prior and I had no knowledge about it. They said they wanted to make the moment right which made me super happy.

UNTIL

On Tuesday at around 10 am (7/30) I called due to some credits, and an extension. They did not want to give me the extension I had requested because I "wasn't a member" anymore and I shouldn't even be allowed these classes in the first place. I told her I wanted to speak to a manager and she said they would call me back I haven't heard anything since and if I am being honest I do not want to go back to a place that only cares about running a business rather than the satisfaction of their members.

At this location, you are not allowed to use your sessions if your membership ends EVEN IF YOU PAID FOR THEM.
THE POLICY IS STRICT regardless of your situation or personal issues.
They do not care about you it's that simple and the goal is to run the studio only.

I would not recommend it to anyone.

Source: Google

★ 5

Wonderful staff and instructors. Always clean. Great place to learn Pilates.

Source: Google

★ 5

Source: Google

★ 5

Pilates gives me painless knees I was told that I have arthritis in my knees.Upon.. coming to Pilates my pain as left (go by) I’m leaner ,stronger, flexibility, I’m have a new body Thank you Rancho and upland

Source: Google

★ 5

Club Pilates is a very special place. I always leave there feeling relaxed, renewed and refreshed, like I have done something to really take good care of myself. There is a good variety of classes, so you can get a good stretch, or a vigorous workout. The instructors are amazing, and the staff is so helpful and friendly. I recommend Club Pilates so highly!

Source: Google

★ 5

Love the atmosphere, love the instructors and employees, love the workouts!

Source: Google

★ 5

I enjoy all the girls at this studio. The employees are wonderful.

Source: Google

★ 5

I have been at this studio for about 8 months and the staff is always welcoming and friendly. Everything is clean and the equipment is in good condition. I finally found a program that I love, wish I would have tried Pilates sooner!

Source: Google

★ 5

I LOVE, LOVE, LOVE Club Pilates in Rancho Cucamonga. The instructors are knowledgeable yet challenging enough to keep you improving. All the employees are very friendly and I have never felt judgement. They make it fun.

Source: Google

★ 5

I love coming here! Prior to trying pilates, yoga was the only exercise I actually ENJOYED so I was a bit intimidated at first, but now I swear by pilates to everyone I know! I love that there are different class levels offered so you can progress at your own pace. All the instructors i've tried have been great- gently correcting form & pushing you to your best without slowing down the class. I've seen the fastest change in my body from pilates vs any other workout i've done... not only am I in much better shape after 4 months going 1x/week, but i'm stronger & way more flexible. The studio is always clean and they even pass out disinfecting wipes to each station following every class. The ladies at the front desk are always helpful & accomodating whenever possible. There is usually a waitlist for classes, but I always sign up soon after each billing cycle and get into my requested class 95% of the time. I'm so happy I found pilates (thanks to my friend for introducing me)!

Source: Google

★ 5

This is the first workout routine I have stuck with! I feel stronger and I love coming to the classes. Instructors are awesome. Front desk is great, always welcoming. So happy I signed up and committed to coming!

Source: Google

★ 5

As a member @ Club Pilates Rancho Cucamonga and Upland, I've met some amazing instructors like Gigi, Skyla, Athena, and Hunter (just to name a few), who have shared their knowledge and passion for Pilates with me. Pilates has helped me to maintain some strength and improve my flexibility, while also helping me be more centered. I wish I had started Pilates much sooner in life, but better late than never.

Source: Google

★ 5

I love Club Pilates in Rancho Cucamonga! Every time I go, I feel like I’ve done something special just for me. The instructors are awesome and the environment is inviting. Worth every penny!

Source: Google

★ 5

Great workouts, fun, excellent instructors!

Source: Google

★ 1

I was extremely excited to try the intro class. I spoke to one person the day after I booked it online and she was very sweet. Then all of a sudden I was contacted 3 more time via text and phone with them trying to get me to reschedule my class in which I explained to them I was waiting for my husbands work schedule so I could confirm a new booking for the intro class. By the 4th contact in 2 days it’s was the red flag I needed to not move forward with this place because if this was only the beginning I could only imagine how they would be as soon as my free intro class was over. I asked her to remove my phone number from the system and she didn’t think me being contacted 4 times in 2 days was a lot, as she mentioned, “I only see 2 phone calls to you and 2 text messages”. 🫠 I understand sales is sales but dang, not the best impression when I haven’t even stepped into the facility yet.

Source: Google

★ 5

Love Love Love! I do extreme events, so when my doctor told me to do Pilates in between I thought seriously?! Looks boring. Boy was I wrong! My core strength & flexibility have increased tremendously! I’m extremely happy with my results & have been coming here since they opened. The app takes some time & patience to get used to, but once you get the hang of booking & waitlists it’s easy! The staff are friendly & instructors amazing! They work around you & your ability & take the time to help you grow. You gotta start somewhere & getting off the couch 1-2 times a week to do Pilates is a must! 💙🤍💙 Thanks guys for helping me through my Pilates journey!

Source: Google

★ 2

I tried the free first 30 minutes class, it was nice experience. But when I finished the lady that works up front she asked me if i liked it and I said, yes! Then she said I need you to sign here. I was like!!! Sign for what. She doesn’t want me to read the contract or look at it just sign. I am happy that I tried the club, I wanted to be a member. But the way things were at the end scared me, and I decided not to do it.

Source: Google

★ 5

So far love it. Friendly staff.

Source: Google

★ 5

Source: Google

★ 5

I started at Club Pilates in Rancho Cucamonga over a month ago and I'm addicted. The instructor's are very good and I'm feeling muscles I've never felt before.

Source: Google

★ 5

Very clean, love the ladies there. Very helpful.

Source: Google

★ 5

I took the Introduction Reformer Flow class. Great workout!

Source: Google

★ 5

Source: Google

★ 5

Great instructors, clean studio and top rated equipment. You will love Club Pilates.

Source: Google

★ 5

Beautiful studio! Modern, new equipment. Clean and neat, and all the staff are super nice.

Source: Google