★ 1

Horrible experience with management, poor response time when there
is an issue, she has very poor management skills, dont recommend this location

Source: Google

★ 1

I’ve been a loyal customer for years and have always enjoyed their classes, the instructors have always been great. I’ve never had any issues until recently. After canceling my membership I continued being charged monthly, they even charged me late fees when I was being charged on auto on my credit card. The manager Pilar ( LH location) could not be bothered to return a call or email until I made several attempts, contacting another manager at another location, she FINALLY responded. The email I have from her clearly states it was a mistake on their end and that she would credit back the charges to my credit card, she didn’t! She instead credited rides to my account for future use! Communication with her went dead after this and had to dispute the charges with my credit card company. She now blocked my cycle bar app so I can no longer attend classes within a 20 mile radius. Very unprofessional and sad to see this establishment ran by such poor management. I was surprised to see this being a pattern.

Source: Google

★ 2

I've been with this studio since 2019 and I've loved every second of it until recently. It started with swapping my membership style and still being charged their $149 new member fee (really? I paid for mine and my partner's full memberships the entire pandemic even when we couldn't attend). Then I took a hiatus due to some medical reasons and now that I've come back I'm horrified. A bunch of bikes are out of commission but still on the floor and each bike I've sat on since returning has had tech issues with their monitors. Manager cannot be bothered to call back either. I'd like to keep my membership but the studio has to get their act together.

Source: Google

★ 1

DO NOT SIGN ANYTHING WITH THEM. I came here to share my experience and am seeing a lot of people with similar issues. I cancelled my membership in 2022 and started being charged again in 2023 without consenting to anything. I disputed all of the charges (adding up to $500 something) and am now getting repetitive calls from an untrustworthy debt collector! Cyclebar sold them all of my information and they are coming after me for $1200!!!!! Over twice what I disputed when I should not owe them a penny!!! The last time I attended was over a year before these fraudulent charges started. I am also getting alerts from my identity protection stating that my personal information is being sold on the dark web by these agencies. I have never had a worse experience with a business!!!!

Source: Google

★ 5

Nice place, great people, fun times.

Source: Google

★ 1

Great facility, service. The business is run terribly. My specific issue is the inability to contact a manager by phone to stop by recurring payments. I haven't been to cyclebar in months yet I'm still being charged. No human to speak with and no answer at corporate is a clear sign of a business being run incorrectly. Transparency and customer service should come first. The fact I'm making effort to even writing a review here should be a message to leadership.

Source: Google

★ 1

Always ask for the full contract ahead of you signing-up. Don’t signup through the app you don’t see the full terms till afterwards (misleading). They won’t ever take accountability for their errors. If you purchase a package it only makes sense that your credits should roll over but they don’t. That’s a lot of money lost. I will never come back and will make sure to tell all my connections. Check out “Club Studio” in Irvine!

Source: Google

★ 1

I don’t recommend this place to anyone.
I canceled my membership in January, but they still charged me for March. After I talked to them, they agreed that it was a mistake and they would refund me. They didn’t and I disputed this through my bank.
Now they sent me a $279 bill for March and there is no one to respond.

Source: Google

★ 5

JUST DO NOT GO WOTH THEM . After your contract or membership is done, they are still keep charging you and you have to keep asking to refun and they wont. Not even asnwers the emails. So BAD . JUST FIND ANOTHER STUDI.

Overall ,beside their finace department, all instructors and girls are working there are super sweet and helpfull.

Source: Google

★ 5

This place is amazing! I never thought I will find a workout place that I really enjoy and having a good time doing for my body and health. The staff are awesome and so very detailed about everything. Thank you!!

Source: Google

★ 5

Do it, just go! First ride is free and after my mom and I were hooked. Amazing workout, they treat you like family. Such a positive and empowering environment for working toward a better you.

Source: Google

★ 5

Super friendly staff! The setup with the lights and class stats are really helpful, and the music keeps me pumped up.

Source: Google

★ 5

I love this place! Good energy and good place to sweat all the bad energy!!!

Source: Google

★ 5

I have been going for over 4 years and the workout and the staff are amazing. Always smiling and cheerful with positive attitudes

Source: Google

★ 5

I have been coming to CBLH for almost two years and I still remember my first class because of how nice everyone was. I really enjoyed that Celina took the time to learn my name and made me feel so welcome. I haven’t had one bad instructor or class and have almost hit 500 rides! Shout-out to Courtney, Karolina, and Krista for kicking my butt every day at 5:45 AM.

Source: Google

★ 5

I’ve been a member of Cyclebar Laguna Hills since this Southern California location opened its doors over 4 years ago. This studio gets better and better every year.

The current manager, Celina, is a valuable asset to Cyclebar. Celina has created a warm and welcoming community for riders of all abilities. Every instructor and staff member at CBLH learns your name quickly, is available to assist with all your needs, and adds to CB’s motto of “We Ride As One.”

During the peak of Covid, I, along with many people, bought an indoor cycling bike the same quality and brand as a studio bike. Although I was able to keep in physical and mental shape from home, I was eager to return to Cyclebar when conditions were safe.

There’s no replacement for the acceptance you feel as soon as you step foot inside CBLH’s doors. I have tried several indoor cycling studios in OC. While all indoor cycling places may offer the rider a good cardio workout, Cyclebar Laguna Hills offers something more. You feel like family. It’s home.

Source: Google

★ 5

Can I give 10000 stars? This place is outstanding in EVERY way. Customer service, cleanliness, staff. Every class is a blast! Celina's professionalism is excellent and everybody that works there is friendly and they really care.
Purchasing unlimited was the best decision I have ever made! Truly a place where one can have fun while working out and making friends!

Source: Google

★ 5

This was the first and still probably the best CycleBar location I've been to so far (and I've been to a few others in and out of state). I originally found them through ClassPass, and I LOVED it!I took the Classic class with Krista and the Power Hour with Courtney and moved out of state before being able to take any more classes here.

From the moment I walked in, the girls at the front desk warmly greeted me, asked if I needed any assistance checking in, getting shoes, a locker or setting up my bike. It was super cool that they wrote "Welcome Samantha!" on a locker, too -- made me feel welcome which is kinda rare when trying out a fitness studio for the first time.

I highly recommend this studio for a good vigorous workout with cool, colorful lighting, a leaderboard with everyone's stats, good tunes, good people, high energy, and oh yeah, some upper body work, too -- which is pretty cool. CycleBar is definitely the best cycling franchise I've been to.

Source: Google

★ 5

CB Laguna Hills is absolutely amazing! Each instructor brings something different to each class and you get a great workout. The staff is so friendly and help out with any questions or issues you may have. I’m so happy to have joined this amazing community! 🖤❤️

Source: Google

★ 5

Great community and even better atmosphere! A great workout that is motivating and fun. All instructors are amazing. Be sure to take Karolina’s class, she’s the best!

Source: Google

★ 5

Wasn’t what I expected. After having way too much fun in my younger years, I am now making adult decisions about what I do for fun and exercise. I haven’t been on a bike in over 10 years, and with COVID protocols, and the gyms not being an option, I was blown away at the effort Cycle Bar took to keep people going. Getting a physical work out is great, but let’s face it, mental health has been rough. Even though I could only do so much of the routines in the bike, I never felt pressured or that I was a let-down by any of the instructors. I enjoyed the class atmosphere, the instructors, and the other members. A lot of friendly faces and people there to have some fun and get a good sweat. Even if you don’t think it’s your thing, it’s worth a try and this place is the place to do it

Source: Google

★ 5

I absolutely love this place! The instructors are incredible. The community is welcoming. This meant a lot as I am new to indoor cycling. Oh, and the music from the indoor stadium rocks! Keep up the great work.

Source: Google

★ 5

I absolutely love this studio! Krista is AMAZING! She leads a high intensity class full of energy. I always leave feeling my best. All of the instructors at Cyclebar Laguna Hills are knowledgeable and genuine, taking the time to get to the their community and build lasting friendships. I it’s the kind of workout studio you’ll look forward to attending!

Source: Google

★ 5

After reading the few negative comments posted, I was a bit confused and questioned if indeed those comments posted on the same day from 3 different people were truly about Cyclebar, Laguna Hills. It seemed so strange to me because the Cyclebar, Laguna Hills has always impressed me with their integrity and professionalism. I have been a client at Cyclebar for 3 years and I can honestly say it is the most friendly, family oriented, uplifting and positive place to experience a great workout. The staff is always concerned about the wellbeing of their clients. Upon entering, they acknowledge your entrance and alway help with shoes and guidance setting up your bike, if necessary. In my estimation, the employees are a very hard working staff guided by the wellness, safety, and comfort of their clients. As a matter of fact, one of the guiding motivations that encouraged me to join was one of the Cycle Stars named Jourdan and the former GM's welcoming me by name and always making sure that I was comfortable. The current GM is just a sweetheart and holds her staff to a very high standard.
Another positive notation is the impeccable cleanliness. That floor is so clean you can eat off of it. Okay, so that's a bit of an exaggeration but you get the point.
So, based upon my experience those former negative posts were not indicative of the Laguna Hills studio. Or, perhaps they were just lies from a disgruntle person.
As a member of Cyclebar, Laguna Hills, I take an offense to the blatant lies told on this forum about Cyclebar, Laguna Hills.
Thank you Cyclebar, Laguna Hills for being there and riding the Covid current making sure that we were safe and doing your best to serve your clients and the surrounding community.

Cynthia

Source: Google

★ 5

My favorite part of CycleBar Laguna Hills is the sense of community I feel when I am with my riding family. I can always count on the amazing instructors to push me to new heights, all while dancing it out and having a great time. No matter what day I’ve had, I always look forward to going to class and sweating it out with my team! The girls at the front desk ALWAYS greet me with such positive vibes and are so welcoming. I haven’t had ONE bad experience here, and highly recommend this specific location. Thank you for making working out fun and enjoyable, CycleBar Laguna Hills!! 🤩

Source: Google

★ 5

This studio is, by far, the best cycle studio I have ever been to. The instructors are so energetic, engaging, and are there to guide you through your ride from bike set up through class cool down and for any questions you have after class! The staff are super friendly and the studio is immaculate. Thank you for a first class experience Cycle Bar Laguna Hills!

Source: Google

★ 5

I can’t say enough positive things about Cyclebar Laguna hills.
From the moment you walk through the doors, you feel welcomed. The staff is helpful, energetic and motivating.
The spin classes are like a healthy night club. You get a great workout, with the best playlists, in a high energy environment.

Source: Google

★ 5

I first discovered CycleBar during Covid and the classes were outside. My boyfriend drove by and saw riders spinning while using upper body weights, he told me to go check it out!! This was the Best day of my workout life!!
My goal to accomplish was to hit 500 rides, I’m almost there at 471!!
Such a great community!! The team brings exercise, family and fun., All combined into one!!
The thing that has been the most beneficial for me - running for the last 45 years took a toll on my knees and hips, spinning allows me better cardio w/o the wear and tear on my joints!!
CycleBar is such an amazing community! The GM Celina is so warm and welcoming, takes such care in making sure you have the best experience. The instructors are top notch, doesn’t matter what class you take, every ride is amazing 🤩!! Anyone can do this, get out and ride with this community!!!

Source: Google

★ 5

I was terrified of spin until I took Krista‘s class at Laguna Hills. The studio is clean, and the staff is helpful and kind. You have to try this - it’s the best workout and the perfect way to have more fun and itch your competitive scratch!! Now, I look forward to spin every week.

Source: Google

★ 5

Great Workout in an incredibly clean and welcoming environment with staff and people that treat you like family ! I have been working out at Moulton location since shortly after they opened as this place feels like home . The staff creates workouts that are fun and inspiring -Krista and Courtney are two instructors classes that I’ve attended on a regular basis -the best! Celina , the manager, goes above and beyond for clients and keeping this a great place to be -thank you all for everything you do everyday -so appreciate it here!!!

Source: Google

★ 5

Couldn’t give this place and these instructors enough stars in all the universe! I began my CBLH loyalty with Krista. She was extremely welcoming, hospitable and warm. She teaches a mean class along with several other of the queens I ride with. Krista, Courtney, Reagan and Jackie are all my go to’s. I always love their super challenging, engaging, and motivating rides. Every time I leave that place, I feel both invigorated and part of a caring community with a strong and meaningful bond. CBLH is my second home. I love it so much and I love what you do for people like me ❤️

Source: Google

★ 5

CB Laguna Hills has been nothing short of incredible. There’s something about CB Laguna Hills that makes me actually want to workout LOL!!! Celina and her staff are always smiling and enthusiastic about each and every ride. I would suggest that you come in and take a class for yourself😜

Source: Google

★ 5

Working out in public can be intimidating, that's why I love going to CycleBar, Laguna Hills. I have always felt comfortable and welcomed by everyone, staff and members. When I had injuries or was out of work, management worked with me so I could afford to maintain my membership, doing all this without judgement. They are compassionate, professional, motivating and hard-working. They go the extra mile for each amd every member. Thank you Cyclebar!

Source: Google

★ 5

Can’t say enough good things about this studio! It was my first time taking a class and I was a little nervous I wasn’t going to be able to keep up. The instructor, Krista, kept us all motivated and her playlist was awesome! The facility looked clean and everyone was so friendly. I can’t wait to go back!

Source: Google

★ 1

This place is an absolute fraud of a business. I was charged multiple times after cancellation and after speaking with their management I was unable to receive a refund! What kind of place doesn’t serve the customer first? I have never dealt with anything like this in my life. I had to file a dispute with my bank in order to get a refund. If anyone who cannot get a refund I recommend this.

Source: Google

★ 5

I love this place, they treat you like family, follow up with you if you need anything, always willing to work with you if you have an issue and can’t make it to class. I would recommend this place to all my friends for sure. Gulshan

Source: Google

★ 5

Amazing place to get an intense cardio workout! It’s clean and all of the staff is inviting and friendly. Great place for both beginner and experienced riders!

Source: Google

★ 5

Source: Google

★ 1

If I could give this location 0 stars I would!

Beware dealing with their manager, as their customer service skills are severely lacking. Also, make sure you understand that under ABSOLUTELY NO CIRCUMSTANCES are you entitled to be refunded for unused services! A refund is entirely up to the discretion some mythical being, that apparently you will never be allowed to converse with. Instead you will converse with the magical Wizard of Oz via proxy, which is the undoubtedly unqualified manager.

Upon signing up for $200 worth of services just prior to things closing down in California due to COVID, we also found out about some unexpected medical illness that precludes us from using said services. Since months had gone by and many service industries in California had been shutdown, including said service through Cycle Bar that we had paid for and were unable to be use, we decided to request a full refund. Since the medical illness coupled with COVID made it clear these services would not be used anytime in the near future. After requesting a refund from the manager I was told to contact a gentleman that supposedly was the district manager. This person never once responded to my several email phone calls or emails. It felt as though I was given false information and passed off due to being unimportant in the eyes of Cycle Bar. This only further irritated the situation. Upon dealing further with the branch manager, whom as a terrible habit of assuring you she will respond to you before the end of the day with an answer but then you won't hear from her for weeks, I decided to continue to push the issue.

Noting the annoyance I was causing the management and the frustration building on my end from the sheer lack of communication, disregard, and vagrant poor customer service skills, I pursed this endeavor for three months. Finally, I was told they would refund me partially out of goodwill! GOODWILL!!! I found this to be unacceptable and asinine. I paid for $200 worth of service that is unable to be used due to an unforeseen pandemic and medical concerns and the goodwill this company tries to throw my way is refunding me half of my money! keeping money that they did not earn and rudely and shamefully treating their customers like disposable transactions is not good will.

Begrudgingly I accepted this partial refund due to their management not budging on the issue, and quite frankly being fed up with the time and energy it took me to pursue a full refund. After accepting the refund I was then told that they couldn't process the refund due to the amount of time that had passed. This was another several week delay and several emails and phone calls on me behalf until finally they refund the partial amount!

With that being said as a POTENTIAL CUSTOMER beware:

-POOR CUSTOMER SERVICE
-POOR MANAGEMENT
-THEY WILL KEEP YOUR MONEY (look at other reviews that have had similar situations on, yelp, BBB, and google
-YOU WILL NEVER BE ABLE TO TALK TO ANYONE ABOVE THE BRANCH MANAGER (try googling their corporate information, any sort of customer service, or anything other than a branch number)

DO NOT GIVE THIS LOCATION ANYTHING.

Cycle Bar Laguna Hills: If you feel as though this review is inaccurate or does not represent your branch fairly, I am more than happy to discuss my experience with someone other than your manager. You can contact her for my information.

Source: Google

★ 5

Motivating, inspirational and super clean studio! Love the staff and instructors!

Source: Google

★ 5

Super clean studio with VERY helpful and accommodating staff- thank you!!

Source: Google

★ 5

I love CycleBar. They have great instructors

Source: Google

★ 5

Great indoor cycling! This place is awesome & everyone is super friendly! Also the place is spotless and I didn’t have to bring anything but myself!

Source: Google

★ 5

Wonderful exercise facility. Great new (indoor, Scwinn) bikes. The cyclestars (instructors) push the class to high levels of speed (rpm) and strength (resistance) during a 45 minute journey full of hills and sprints. Lots of thunderous music to set the pace. Metrics for each rider (if they choose) are posted on screens, for competition. It’s a blast. I always leave sweaty. Luckily, shower in each of the restrooms. It’s been highly effective for my wife and I. I truly love this place. Highly recommended for people serious about getting conditioned.

Source: Google

★ 5

Great place ! If you’ve never done cycle classes before this is a great spot to try . The folks are very nice and it isn’t intimidating . The first class is free then you have the option to pick s package . The lights are low so you no one can see you catching your breath -ha! Free towels and shoes included . Bring a water bottle they have a filling station . My only prob is I can’t get my shoes to click off the bike !! I keep having to leave my shoes on the bike like a goof!

I’ve tried three different teachers they are all kind . My fav though is Jordan simply because her vocal queues are clear for a newbie !

Other than getting stuck on the bike each time w my shoes it is a blast !

Source: Google

★ 5

Amazing location and staff. Great if you're visiting, they have everything, awesome instructors, and the manager Justin is very helpful. I'll absolutely return if I visit the area in the future!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Such a great workout. The instructors are fun, and the music is great. The facilities are super clean and the employees are so helpful. Highly recommended!

Source: Google

★ 5

Love the energy of the trainers!!

Source: Google

★ 5

Love Love Love! Super fun. Great workout. Very encouraging environment - love they are trying to create a community. Will be going back for sure!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I love this place! Great atmosphere and bikes. The TV screens that show your results during the class make it a fun/motivating competition with the other riders. I've tried several spin studios and this one if my fav!

Source: Google

★ 5

Source: Google

★ 4

I'm ready to hit the bar. Oh... Cycle bar... No! Just kidding! For most people cycling is fun but for me after a few bad experiences at a local gym it's not my top choice for a workout. Flash backs of annoying music blasting and a fat instructor screaming like a drill sergeant and me wanting to never get up from a sit position afterwards. I was determined to overcome my fear of cycling.

Having the entire staff on hand made the checking in process painless. I pre registered before and did not have to fill out my information again. Rental shoes were included with towels and a sports water bottle. I also like the fruit basket and post workout Champagne to celebrate the grand opening.

The class was actually fun! I like the leaderboard idea to track everyone's stats although the cycling before the class began also counted as part of the stats. Personally, I would have liked to hit reset right before the class, but I'm just a gamer and would have like fair stats. I didn't go hard pre class warm ups because I was saving my energy aka lazy. I was 8th place during warm ups but ended the class in 5th, so I'm proud to move 3 places beating some people plus their pre warm up stats. Not too bad for a rookie. This class was more about hip hop and some weights. Just think boogie nights on cycles but PG of course. After the class I was beat. I just wanted to sit there and I wished for a service to carry me to my car. I don't believe in pacing so I went hard. The shoes make a difference. Compared to a standard gym there is far more discomfort that comes from trying to rude in tennis shoes.

Source: Google

★ 5

Source: Google