★ 5

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★ 5

Sabrina and the staff at the front desk were wonderful, helpful, and friendly. I did two sessions while visiting from San Francisco and loved it; coaches Katie and Katrina were wonderful, and the place was clean and organized.

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★ 5

Great Fitness Community!!!

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★ 1

Canceling a membership with them is ridiculous... the manager was unable to email my last invoice and said I had to come and have one printed in person? Lol never again, the experience was okay but I'll stick to a normal gym.

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★ 5

Love this location so much. Very kind and friendly.
Julie is such a great manager. I had to end my membership due to some medical reasons and when I came back she made me feel so special and it was like I never left. Adrienne is the other reason I love this studio. She is such a great motivator and pushes you to be your absolute best. And the days I couldn't work out she checked on me just to see how I was doing. I highly recommend this studio! If you stay the course and just show up you'll get great results
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Source: Google

★ 5

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★ 5

I love the well structured classes. The screens allow me to push myself harder and they also allow the coach to see if I need to push harder to meet my goals. I like being told what to do in the gym, it takes the guesswork out of having to make up my own routine. I'm confident that I will post an update soon about my own physical progress.

Update: new treadmills are legit, show you your stats in real time: shows us total distance, time, avg pace, max pace, etc.. I didn't think this place could get any better but it has. Still loving it here

Source: Google

★ 5

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★ 1

Really unfortunate customer service. I signed up for OTF’s promotion online, which stated $99 first month, free heart rate monitor, and $189 for every month after. Once I got to my first class, I was told that the advertising was incorrect and that I needed to pay $129 for the heart rate monitor. I showed them what I registered for and they told me “yeah, I’m not sure why our marketing team is doing that.” I asked the store manager to help correct this by honoring the promo. They said they would simply be happy to terminate my membership. They’re not in it for you. They’re in it for $$$ and false advertising.

Source: Google

★ 5

It’s led by supportive coaches who push us and encourage us through a very challenging workout. OTF Rancho is my favorite place and home away from home! The staff makes it that much sweeter!

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★ 5

Orange theory is the best! Definitely a life changer fitness experience, you will love everything about this gym.

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★ 5

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★ 5

I am not a fan of gyms I am never sure what to do or if I am doing it correctly. At OTF its an hour of scheduled work out and when done I feel so much better for the rest of the day. The coaches are there to instructed, support and help you get through the hour. And the people I work out with are now friends. I have been going to OTF for a while now and will continue to go.

Source: Google

★ 5

I had a ton of fun with these workouts! The music is fun and the interval work is challenging but totally adjustable. It’s great to have the video demonstration for the strengthening exercises and the encouragement from the coaches! ❤️

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★ 5

Incredible/ helpful staff, sincere and knowledgeable, great atmosphere with abundant energy and fantastic coaches that really motivate 🧡

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★ 5

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★ 5

This place is fantastic! Everyone is very professional and friendly, signing up was easy.

Just had my first class and I would highly recommend this place to anyone who is looking to improve their quality of life. I am very much looking forward to the journey of getting back in shape.

Source: Google

★ 5

I love this place! You monitor your heart rate and the coaches motivate you to achieve your target rate. The classes are challenging but doable, and everybody is super friendly. I try to go almost every day because I just feel so good after my workouts. I love the fact that I can schedule my classes in the app as well as track my progress.

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★ 5

Great work outs, great coaches AND the associates are wonderful. The world would be a better place if we could all be like Megan and Delaney.

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★ 5

My home away from home! Everyone is so welcoming... from the front desk to the coaches. If you're looking for a great workout come and check it out!

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★ 5

This was my first time here and Genesis and Meghan were so welcoming and so nice at the door! The Coach Cameron was a great coach and motivating. Definitely felt like I got a workout in and looking forward to being a part of Orange Theory!

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★ 5

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★ 5

I love the direction provided prior to the workout. As a newbie, it makes it less intimidating to be in a new environment. Also, the staff in the front is super friendly and eager to help, love that! The workout was great, Adrienne was amazing!

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★ 5

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★ 5

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★ 5

Fun Fun Fun!! Great music!!

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★ 5

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★ 5

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★ 5

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★ 5

Love OTF!!!

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★ 5

Never in my life have I actually stuck to a workout routine. Like most people, I’m all in for a few weeks and then eventually quit. Orangetheory is the first workout in nearly 40 years that I have ever not only committed to, but actually enjoy! No one is more surprised than me that I am borderline addicted and attend 5 to 6 times a week! Everyone is so friendly and encouraging; it is not exclusive or snobby at all. There are people of all ages and fitness levels and the workout can be easily tailored to your specific needs or health issues. I love how fast everything changes up in the class and that you don’t have to think about what you do next; the coach just calls it out to you and you just keep moving and doing your best. I cannot possibly recommend Orangetheory more…I am in love!

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★ 5

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★ 1

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★ 5

Looking for positive workout experience that will challenge you differently each time. OTF is the place for you. Love how dedicated the coaching staff is with members. They practice and believe in cleanliness. I DON'T worry about typical fitness center germs when I am here, because I trust they will ensure the entire space is tip top shape for all who enter. After one class you will definitely be hooked. I know I am. Thanks for an amazing workout experience.

Source: Google

★ 5

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★ 5

Fun and challenging classes. Staff is friendly and encouraging. The zone training makes monitoring your performance super easy.

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★ 5

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★ 5

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★ 5

I was in town for work and signed up for a class at the Rancho Cucamonga OT. I received a text with reminders of what was needed before class started, which I appreciated . When I arrived Lauren and Rylee were so warm and friendly. I was immediately impressed by both of them and the way they interacted with everyone who came in for class. Tracie led a fantastic class and really encouraged me to push myself. Such a stellar crew here and I plan to schedule more trips here so I can work out at Rancho Cucamonga OT again!

Source: Google

★ 5

LOVE starting my mornings off with OTF. Gym is super clean, workouts definitely hit every part of your body, and Coaches and staff are awesome!!

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★ 5

Awesome location! Coach Adrienne and her 5 AM class are better than caffeine. Great parking. Loyal members.

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★ 5

Very good team. Best morning workout to start your day with.

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★ 4

Quality of coaches, workout, equipment are all very high. Be warned, though: they are strict about start times. (In my book, this is a good thing....) Also, the coaches don't really have enough time to orient beginners, so it does feel a bit like you're being thrown into the deep end in your first couple of classes.

Source: Google

★ 5

Great staff, GREAT workout structure and most importantly, the coaches are truly their to push you and encourage you at the same time.

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★ 5

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★ 5

I was intimidated at first to join a group class but they were so welcoming and encouraging. The staff was amazing and I got in one of the best workouts I’ve ever done. Definitely will be coming back!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I really enjoy the concept and full body workouts at Orangetheory Fitness, and the coaches take a “results driven” approach to every session.

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★ 5

great fun

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★ 5

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★ 5

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★ 5

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★ 5

I love that the classes are well structured. The screens help me push myself, as well as allow the coach to see when I should be pushing harder. I'm a competitive person so seeing my numbers rise in real time is pretty awesome and motivational.

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★ 5

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★ 4

Gone to Supercut for my routine wash & style

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★ 5

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★ 5

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★ 5

This is a Great over all body and muscle group form of workout.. High energy, great motivating coaches that keep pushing and encouraging you at any level of fitness. I highly recommend OTF!

Source: Google

★ 1

This place only caters to the local demographics. Front desk Rep didn't even think I was a potential customer. Gave me the 3rd degree. Stay away from this place, they only cater to upper tax bracket people

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

Was ready to finally try out OTF!! I called today to set up my first "free trial" class. Since I dont actually live in the city of the facility (I live 7 mins away mind you) then I had to pay for the class. They were "willing" to give me a discount for the trial class. That was such a turn-off to me that I said forget it. I've previously done Xfit for a long time and expected/prepared to pay a high rate membership, but I felt mislead. Already looking for something else & already told others about my experience before even actually trying it out.

Source: Google

★ 5

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★ 5

"Go Row!" session with Coach Samantha was GREAT! She is clear with instructions, gives options, and recognizes folks by their names for encouragement. I'm glad I started OTF RC with Coach Samantha over a year ago, and I continue to return to her Sunday classes. Thank you, Samantha!

Source: Google

★ 5

Just went there for my free trial and I must say WOW! Very impressed with their regimen and the professionalism that is presented throughout. Samantha (Sam) did an amazing job making my wife and I feel comfortable with all of the workouts and ensuring we knew what was going on throughout the session. The two hosts were amazing as well! Definitely a must try! You will not be disappointed.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love that it is always changing and challenging! I also love that I’m pouring sweat at the end of each workout and feel great! Liz is an awesome coach and is always there to guide me when I need it.

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★ 5

Liz was great!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

After a year and half of frantically trying to get to classes within the ridiculous 5 minute grace period, I NEVER in my life as a client was I treated as poorly as I was on October 26th, 2017 at OTF Rancho. I was literally turned away from coming to class. I understand you have your 5 minute grace period, but I made it ON TIME and I was still not allowed because my spot was "filled"!! I was shown some ridiculous paperwork that my place is not guaranteed (which completely defeats the purpose of signing up), and then I was turned away from all the rest of the classes of the day because they had a waitlist!! As a business owner, my clients come first and foremost, and the girl at the front desk (Beth I think her name is) started dancing to the music in the gym when I told her I wanted to cancel my subscription. You all are not doing any of us a favor!! I am working mother with an 8 month year old trying my best, and I get treated as trash! For the price I am paying, and the length I have been there I expected so much more...

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★ 5

Love the emphasis of cardio with strength training. The environment is encouraging and helpful. I don't feel intimidated my the trainers or members. I have so much energy after workout, and I lasts all day!

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★ 5

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★ 5

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★ 1

If I could give ZERO stars I would.

WORST BUSINESS EVER!

DO NOT GO HERE!!!

The worst customer service I have ever experienced.
I drove ONE HOUR to get to this studio for a workout class. I have been a member of Orangetheory for over 2 years and attend almost daily at different studios. This studio was unfortunately the closest studio to my work.
I got to class TEN seconds late.
SARAH- the extremely rude and condescending desk associate refused to let me in the class because I was there TEN seconds late. Her only comment "I'm sorry I have to follow the rules in case someone is watching me on camera".
Um? What is this? The police station?!!!!

She also claimed the manager Samantha wouldn't let me into the class either because apparently I'm a risk for getting an injury after 5 min (not 4 min 59 seconds mind you). Again- rules that make no sense.

I think this is the most unprofessional, disrespectful poor customer service I have ever experienced. For a loyal customer that drove ONE hour to get to class and missed it by 10 seconds- why wouldn't this business let me into class? Because they are so focused on rules they lose the vision of what's best for the customer?

Regardless I will NEVER attend this studio again. I was treated like absolute dirt here and it's clear they only care about rules then their actual human customers.

I repeat, DO NOT GO HERE.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Great experience and the classes really motivate me to push myself to continue and give my all.
I love that it combines cardio with weights and your heart is monitored during the process.
Alex, who oversees the workout classes I attend is fantastic. He is on top of things and watches out for you if you are doing an exercise incorrectly and that is super important for me since I am over 50 and have not done an intense workout in over 20 years.
I like that I receive an email as soon as I finish a class with the amout of calories burned and splatpoints.
The staff is very helpful and quick returning messages.
Their app is very convenient to schedule appointments among other things.

Source: Google

★ 5

Excellent! Fun, energetic, great staff and awesome variety!

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★ 5

Awesome workout!! Love the trainers! Love the workouts

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★ 5

Great gym with energetic, encouraging, and helpful staff! You can see real gains over time and have fun while you're at it!

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★ 5

"Fantastic workout in an energizing environment and with a tremendously positive, encouraging team. Highly recommended!"

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★ 5

Quick and cheap haircut for a guy.

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★ 5

All fitness classes are awesome couches are friendly and helpful.

Source: Google