★ 1

WHY DID I GIVE 1 STAR?
My daughter studied in Nicole's class for about five or six months in this course, and we were very pleased with the teacher. We came back today to re-register. We had already left in May because I had given birth. A woman, whose name I don't know, was always there to register. She spoke very harshly and rudely, saying things like, "You have a payment due," and "Why didn't you come?" I was actually going to explain myself; I came back to re-register because I had given birth at the time. Of course, I didn't register; this isn't the only course I've registered for. I was just upset that she separated my daughter from her teacher. She was very rude. I paid and left. I've never encountered such an attitude in this area. This was a first, and I hope it's the last. Nicole is a great instructor. This incident is completely independent of her.

Source: Google

★ 4

Good gym. Parking is horrendous as mentioned. Plan to need 15 minutes to either find parking or park 0.5 miles away & walk

Source: Google

★ 5

Our 5 year old daughter loves her lessons here. Great facility and staff. Easy to get to and parking is easy too.

Source: Google

★ 5

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★ 4

This is a great place to do gymnastics, and my kid loves it. BUT THEY DON'T HAVE AC. And it gets extremely hot there in summer. We really want to continue the practice but it's impossible during the heat. Hope to get the owner's attention.

Source: Google

★ 1

I enrolled my child in summer camp at Peninsula Gymnastics through Burlingame Parks and Rec. I picked him up one day with a broken arm. No one in the gym noticed. He was crying and couldn’t hold a tight fist. He was in a cast the rest of the summer. The staff is undertrained, the kids are not supervised, and worst of all they didn’t care that my child got hurt. When I complained, the owner told me they reviewed the tape and my child hurt himself. The doctor said it was not possible for the break to have occurred this way and my own child said another child jumped on him. There was never an apology from the gym or even further response after I explained what really happened. The gym is also dirty and over crowded. Please don’t send your child there.

Source: Google

★ 5

This is a wonderful place for your child to learn gymnastics in San Mateo!

Source: Google

★ 5

My kids and me enjoying to come over here and have a fun time. Great place for kids!

Source: Google

★ 3

My kids went to one of their camps and overall they were pretty happy with it.

I don't know why so many posts are worried about Parking. At worst you walk a few feet and there was plenty of street parking.

My only concern was how they handled allergy medication. At drop-off I let them know that my son had his EpiPen and some benadryl in his bag in case of emergencies. I assumed a responsible adult would hold onto it in case it was needed but they just left it in his bag in the cubby. This seems highly irresponsible to me. He's 6 and wouldn't know how to use the medicine if he had an emergency. If you are going to have a full day camp you need a better policy and training for staff on handling medical issues. On average at least one kid per class will have an EpiPen. Please train your staff on them.
I debated leaving him when I observed that was how they handled, or rather didn't handle a child having an EpiPen.

Source: Google

★ 4

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★ 5

I had soooo much fun here and I would recommend it for friends and family.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Super gym.
👍💪🤙👌🤸🏽‍♂️

Source: Google

★ 5

this is an awesome gym!!!

Source: Google

★ 1

No parking
Totally disorganized
Dirty place
The staff is rude even with children especially the person at the front desk (Asian Lady).

Source: Google

★ 5

it is great if there was a beter word then great ill say it

Source: Google

★ 1

Had a kids party her and staff was very rude. I don’t recommend having a party here.

Source: Google

★ 5

We have 2 girls who have been here about a year and a half. We have needed to switch days a few times and the staff has always been very accommodating. Saturday’s tend to be crazy but we are very happy with our Friday schedule. Parking is horrible but over all we are very happy with our experience. I would certainly recommend Peninsula Gymnastics.

Source: Google

★ 5

Source: Google

★ 5

This is one of the most wonderful places on the Peninsula. I wish I knew about them ten years ago. The structure is fantastic have a look at the photos. The personnel is the most gracious, they explained me everything about their activities. The teachers are perfect: they give space to kids to try out stuff on their own and understand their limits, but are ALWAYS there to help them. They actually listen to the kids instead of telling them what to do. This obviously doesn't work for helicopter parents which do not appreciate this style but I find it great. If I had to nitpick and find a negative is that, as not all kids follow basic hygiene, the air tends to smell a little. Air up the place guys! All in all, fantastic, please never change. Plenty of parking space outside.

Source: Google

★ 3

Good camp for kids....but parking situation is terrible.

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★ 5

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★ 5

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★ 5

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★ 1

I've been here for drop-in classes for my 4 yr olds maybe 4-6 times, and every time, I've been on the receiving end of rude and/or condescending behavior from the coaches and/or staff. They seem to do well in competitions, and the coaches seem like they're probably real professional/retired gymnasts, so they know the technical stuff, which is why I kept coming back, but man, if you want a remotely pleasant experience, avoid this place. The last straw was today when the receptionist lied to my face and insisted on escalating it into full blown argument when I called her out on it. Let it go, lady. Never going back.

EDIT: I see no way to reply to the owner's response, so see below:
If it's so important that everyone check in, then make sure your receptionist is at the desk. I suspect this is why she insisted on lying to me about being there - because she'd get in trouble if she wasn't. I'm so glad you have it on surveillance - please check why she wasn't at the desk when I arrived.

I am very aware of the need to check in because that was the reason for a previous instance of very rude behavior. I was walking my kids over to the cubbies so they could start taking their shoes off while I checked in because there was already another parent at the desk, when I was chased down and told that wasn't allowed. I had to make my kids wait with me at the desk while I waited in line to check in. Really?

PLUS, this is all completely beside the point. I am not complaining about the checkin procedure. I'm complaining about the complete rudeness of your receptionist yesterday, and other staff previously. An employee does not repeatedly call a customer a liar. You apologize and move on, regardless of who is right or wrong. Your response here is another example of what I'm talking about. A professional APOLOGIZES AND MOVES ON. You do not continually insist that the customer is in the wrong. That is how you lose that customer. You have still not apologized for your staff's behavior.

A quick look at your Yelp page shows me that this is not an isolated incident. Many people have experienced rude behavior. With so many gym options nearby, especially through Pearachute, I have ZERO reason to give you all another try.

Source: Google

★ 5

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★ 1

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★ 5

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★ 5

Awsome!

Source: Google