★ 5

Love this place

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★ 5

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★ 5

The best of other 24 hrs fitnesses in metro except Highlands ranch.

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★ 1

The main gym/weightlifting floor is fine. The same cannot be said for the rest of this facility. The locker room and pool area are quite literally a dump. It's clear that cleaning is either minimal or non-existent. The swimsuit spin dryer was removed for whatever reason with no signage or alternative solution. The inside of the pool is scattered with greenish growth and the water color seems off. This was a state-of-the-art establishment 10 years ago but it has gone downhill ever since. Rip.

Source: Google

★ 2

The pros are the great variety of equipment and it’s open 24 hours. The con is how dirty everything is. The bathrooms are what nightmares are made of. There’s usually only 2 of 6 stalls with toilet paper. Multiple toilets are usually clogged. And the floors usually have unidentifiable liquids on them. They struggle to refill the cleaning bottles and paper towels for the gym equipment. Attend at your own risk.

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★ 1

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★ 5

Jake is the man. He will get you taken care of. Very timely and professional.

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★ 5

Randy was incredibly personable and wanted to make sure my health needs were met with excellence. The entire club was beautiful and well taken care of! I am very happy I stopped in today to get my membership started.

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★ 5

Clean, friendly and upbeat. What you would expect from a gym.

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★ 5

Jake was super helpful

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★ 5

Jake Christopher was awsome and very helpful. I would recommend going to him if you want to sign up for a new membershup.

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★ 5

Super nice

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★ 1

I was a member at 24 hour fitness for 26 years, my contract said I have access to ALL clubs. They decided this club is so magically special they would not let me in. So my ALL clubs membership only works at clubs that aren't open 24hours. Gave them multiple opportunities to correct this and to do the right thing, they refused. Integrity is lacking, from the corporate level on down.

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★ 3

10/31 Update. It seems like lightning poles at the parking lot are functional now. Some clocks have been fixed. I have attached a photo of the space where there was a dryer for wet swimsuits.

I have mixed feelings about this location. It's spacious, has lots of workout equipment, pools, basketball court, sauna, and steam room. They removed drying equipment for wet swimsuits a few months ago and never replaced it. Lots of areas are dirty, such as the ceiling vent over the hot tub, family shower rooms, clocks at the second floor don't work, ligh poles at the parking lot don't work. No stations with paper towels in the change room.

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★ 5

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★ 4

This gym has a great selection of equipment to target any muscle group. They've got my favorite hack squat around. Only thing they could improve on is overall cleanliness.

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★ 5

Jake from State Farm was really good support

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★ 5

Jake was awesome and was trying to get us setup with james

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★ 1

Went in for a 3 day free pass and the guy that helped me out was super rude unprofessional. He told me I couldn't do the 3 day pass due to my friend bringing me once as a guest and told me I had to pay. I told him I wanted to check out the gym at 3 am and he quickly responded with "Well what exaxtly do you want to see at 3 am, it's dead" and I told him I just wanted to see how it is. And he's like well you would have to pay. Super rude he needs to be fired! Or needs to take classes on how to talk to people. Glad I won't be wasting my money here. How can I reach out to corporate looks like this "GUY " has had multiple people complain about him. If he doesn't want to help people he shouldn't be working there.

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★ 3

It's an okay experience. Equipment is old and breaks down. Also, cleaning supplies to wipe down machines are always empty or broken.

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★ 1

Надзвичайно грязно в сауні нестерпно смердить немає жодних адекватних правил люди сидять в парній в кросівках в яких 2 хвилини тому потіли цей сморід нестерпний я був в різних країнах світу але таке бачу вперше.

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★ 1

Very rude staff. Came in for a 3 day pass and explained that I was traveling. He then said that I obviously had no intention of coming back so I had to pay. Awful customer service. Will not recommend

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★ 1

Disrespectful and rude managers definitely worth going a lil further for a better 24 hour fitness hopefully they hire managers that are actually qualified

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★ 1

Maintenance seems to be going downhill once again. When I went to the club last night, the lap pool and the hot tub were both out of service. I am always told by club staff to go on the 24 hour fitness website to report any concerns which I do and nobody ever follows up to indicate they got my request and will address it.
I also send emails to the club management team when I see issues that need to be addressed and they never follow up either to indicate they are aware of the concerns.

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★ 3

The cold jacuzzi doesn't work and the steam sauna isn't warm enough and is constantly dirty.

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★ 1

Whirlpool has been working for over 2 weeks. It’s on but freezing cold water. Swimming pool water is green murky. Doesn’t look like it’s being maintained properly
.

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★ 1

Extremely frustrating experience with unauthorized charges and a complete lack of customer service. The issues began at my membership renewal. The staff on duty was unable to locate my invoice and advised me to return another time. A week later, believing my membership had expired, I created a new online account and paid $239.88 (plus Annual Fee Amount: $ 59.99 after 1 month) for a new membership. Three weeks later, I discovered a new charge of $251.88 (plus Annual Fee Amount $58.99)on my credit card statement from 24 hr. This was an unauthorized automatic renewal from my old account—the same account the staff claimed they couldn't find. I immediately contacted 24 hr parker/arapahoe to cancel the old membership and request a refund for the duplicate charge. I could cancel the membership but couldn't get the refund. Today, I escalated the issue to a manager. Shockingly, his response was "Why would I do that?" and then hung up on me. I will file a formal complaint to BBB.

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★ 1

Nasty place with nasty service.

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★ 5

This one is opened 24hrs that helps out a lot when you want to workout late

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★ 3

Been here a few days. It is a very big facility with lots of options. Issues 1) its busy but that is true of any big gym less than 50 a month; 2) the men's bathroom showers are nasty. Bleach and water will remove the permanent pee smell. 3) the suana has a bad smell. Again bleach and water. If they could fix the cleanliness issue then this would be a solid 4.5 gym. But considering I have to wear sandles to shower they get a 3.

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★ 5

The best 👌

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★ 5

24 hour fitness has the best service if you meet Elise she has a beautiful heart has a very bubbly personality and changes the whole entire scene of the customer service experience! Very grateful to walk into there with big smiles, and feeling cared for. She’s not just doing her job she cares about the people & same with the team there it’s a huge gym with such well kept cleaning job!’

Source: Google

★ 5

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★ 4

I’ve been to every 24-hour fitness in the greater Denver area and this is my favorite. The weights area is absolutely huge! Plenty of space to stretch out a bit. There’s even an indoor jogging track and an outdoor area to do tires. Decently clean for a 24-hour fitness

Source: Google

★ 1

I signed up for the 3 day trial pass and received the email code. I downloaded the 24GO app as instructed and entered the email code into the guest pass option and received a message that said “We are not finding a match” so I got ready and drove to the Parker-Arapahoe club. Upon arrival no one was at the desk and then a young man greeted me and tried to help me with the process. Unfortunately, he wasn’t able to assist with the app issue so I asked him if he had time to give me a tour. He was very kind and informative. When we arrived back at the front counter he got very busy with other guests so I waited. During this time, another young man asked me if I needed help so I explained the situation. “I signed up for the 3 day trial pass but the app was not recognizing my code so I can’t sign up for a class that Id like to try tomorrow.” This employee was extremely rude and unhelpful and said “well the classes are only for members but you can show up and see if there’s room.” I replied with “well I don’t want to get ready, drive here then the classes is full.” He said “I don’t know what to tell you. It might be full, it might not be. I don’t work on Sundays so I don’t know.” I said, “well isn’t that the point of the 3 day trial so I can try it out first?” He said “yeah, emphasis on TRY.” He proceeded to help other customers and I stood there unsure if I should just leave and then he said, “Have you checked in already?” I said, “I’m not sure. This is my first time here and he was helping me but got busy” He got frustrated and said, “Have you put any information in on that computer?” I said, “I just tried to log in but it wasn’t working. I didn’t put my address or phone number in or anything. I’m not sure how this works.” Again, he got frustrated and just kind of ignored me so I said, “This is my first time here. I don’t know how this works or what I need to do. Is there a manager here who can tell me how this works?” He replied, “I’m the service manager and I’m telling you how it works.” At this point, it was clear this conversation was no longer productive so I said, “You know what? I’ll go somewhere else.” And walked out upset. If that is true that only members can sign up for classes then I wish that was made more clear on the website as that’s my main intent for going to 24 Hour Fitness. If that’s not true, then I ask that the staff at this location be properly trained on how the 3 day trial pass works. I just can’t believe how downhill customer service has gone ever since COVID it seems. This service manager was so rude and unhelpful and I hope he is held accountable for how he treats customers.

**UPDATE**
The service manager I spoke with was Dylon. I went back on Monday to inquire about memberships (because I'm not going to let one rude employee derail my fitness journey) and although very uncomfortable, Dylon was finally helpful. That does not change my initial impression of this gym and I still feel he should be held accountable for his lack of professionalism.

Side note, I tried to sanitize the treadmill after use and there seems to be no paper towels anywhere! GROSS. I walked to three "cleaning" stations and even the bathroom and no paper towels to be found. This gym is pretty dirty and definitely needs a deep clean and remodel. Hoping the classes are great or I will be canceling my membership and going back to Planet Fitness.

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★ 1

Very unhelpful stuff.

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★ 3

I think the gym has people stealing things from the locker room. My lock was picked and items/credit cards were stolen from my locker. Not the gym's fault per se but be wary of keeping any valuables in this gym.

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★ 5

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★ 4

Alright so pros to this gym . Staffs cool 😎
Gyms big .open 24/7 I think it’s the nicest one out of all the 24 hours iv bin to .has indoor loop you can run . You’ll meet all kinds of ppl here . The staff keeps an eye out for the elderly . The sauna here is just right for the intense sweat. Clean 🧼 they always check around to see if anything needs fixing . The cons and this has nothing to do with staff . I would say this gym has ppl with a lot of egos. A lot of criticism from ppl towards eachother . From what Iv experienced here myself. walked out to the parking lot/or just in the changing room you’ll hear a lot of ppl speaking of ppl of other ethnicities. For the most part the only issue you’ll have here is with how ppl talk about others. But do what I do and disregard what’s said .your there to workout . Evan heard a staff member said I had ppl complaining about me but said check the cameras because ppl say stuff. I’m pretty sure he knows I’m just getting a workout in that’s all . When I myself havnt had an issue or spoken to ppl. So keep that in mind . Even if you’re keeping to yourself that’s prolly the only problems you’ll have . Glad you guys got a staff that try’s to see if it’s true or not . Hella respect that 🫡 other than that enjoy the gym .🙏🏽

Source: Google

★ 1

I have the 3 day guest pass and was refused entry in. Don’t waste your money and time at 24 Hour Fitness they obviously don’t care about getting people into their gym.

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★ 1

So I received a 3 day trial pass I wanted to check out the gym and maybe join and upon entering the front desk guy was very pushy and rude he had attitude and told me that they just don’t let anybody into their gym i don’t think I was just anybody I did receive a 3 day pass I did not feel welcomed to this gym n felt judged so I did not fill out anything and said I’m just going to go back to my gym n he then gave me more attitude like bye see you later don’t come back vibe so I walked out of this place if your trying to add members this is def not the way. I want to come to a gym to do my workout n not have rude staff members making me feel like I shouldn’t be here. so for a first experience not even a first experience first walking into the door it was terrible n the vibe was totally off I will not join a place where I don’t feel comfortable or welcomed and with staff like that guy was. first impressions are everything I will just stick to my gym I been at for 2 years they respect there members and greet you every time you step in and finish your workout with a have a nice rest of your day I did check in at the desk had my e mail n pass ready gave my id so I didn’t think I was just anybody how are you suppose to have people join? do you have to know somebody or something have
special approval to join ?? that just felt like I wasn’t welcome really made me mad I didn’t even get to see the inside of the gym he was so rude to top it off I can’t even mention his name in this review because he didn’t even say his name hi or welcome in at all def won’t be joining nor will I be in the future very uncomfortable I even gave the guy my id and everything n that comment we just don’t let anybody in here totally showed the lack of respect this gym has for people I guess they judge you n if they don’t like you for any reason you can’t join 🤷

Source: Google

★ 1

This is one of the dirtiest gyms I have ever been too the bathrooms are extremely dirty and so are the locker rooms. It seems like this gym is never cleaned. It is also one of the most outdated gyms I’ve been to yet it is in desperate need of renovations especially the fact that the AC system isn’t working. However is it a nice and spacious gym and has decent equipment and one of the only few gyms that is actually open 24 hours which is the only reason I come here. The basketball courts are nice and so is the staff but it just seems like no one cares about the appearance of the gym especially if you’re paying this much for a membership. (edit) it’s been a year since this leak has started why not fix it instead of just dumping out the water and putting the bins back.

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★ 5

Good variety of weights. I used a guest pass while here from out of town.

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★ 3

They say they have cryotherapy but they don't, which was the main reason I chose this location. Looks like not one single location in the Denver area has a cold plunge or cryo or anything like that. Otherwise decent location, really crowded all day but not so bad at night

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★ 1

Dirty bathroom on 4/21/25 and for almost one month due to the janitor quit.
Failed to process membership freeze request for 35 days because manager was not in the office.

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★ 1

Basketball gym is always closed due to fights. Some of us pay for that and cannot take advantage of the amenity. Maybe ban the people that fight?

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★ 4

Nice gym with a lot of equipment. Cleaning has gotten better over the last 6 months. Front staff for the most part are friendly.

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★ 5

Dylan is awesome!

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★ 5

Dylan is awesome

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★ 5

Dylan was very helpful with the signup experience and made it quick simple. He had a great attitude and was making us laugh and keeping a good conversation.

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★ 5

Dylon was Great helped out and made the process nice and easy

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★ 5

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★ 5

I just want to shout out the front desk team—especially Dylon—for always being so welcoming and helpful. It really makes a difference walking into the gym and being greeted with a friendly face. Great energy and great service every time. Thank you!

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★ 5

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★ 5

Dylons cool, gym is very nice a big

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★ 5

Dylan’s a cool guy. Good gym

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★ 5

Dylon was a great help with finding me a membership and explained things very well and helped me save money!!!

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★ 5

Dylon was very welcoming and friendly

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★ 5

Dylan‘s a great employee very helpful helped me get the motivation to start working out on top of that is the cleanest gym I’ve ever been to with the best environment and vibes and Dylan’s a huge part of that

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★ 5

Dylan is super nice and very friendly. Great experience, thanks Dyl!!!

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★ 5

Very accommodating

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★ 5

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★ 5

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★ 5

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★ 5

Amazing customer service.Dylon is a super cool guy he hook me up pretty good i would recommend you guys go and check him out

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★ 5

Dylan is awesome! Appreciate his help in getting me and my daughter signed up!

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★ 5

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★ 1

Buyer beware - this location will cheat you out of any money they can. They do not follow their own membership policies & refuse to correct their own mistakes. The sales manager told me that he was not going to refund charges made to a child’s debit card for another member’s account even when those charges were not charged within the policy that 24 hr fitness has set out themselves. Anything for a few bucks - even taking it from a kid.

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★ 5

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★ 5

Kiley had excellent customer service and very kind and friendly!

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★ 5

My happy home

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★ 5

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★ 5

Kaiya was super nice and helpful!

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★ 5

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★ 5

this gym is really cool and welcoming

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★ 5

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★ 5

24 hour fitness is the best gym I have ever been to in my life! The staff is so kind and helpful and the equipment is great! It’s also super clean and is maintained. Love you guys

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★ 5

Get the work in!!! Love it
24/7 is a must

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★ 5

Dyaln is very easy to talk to and super welcoming! Will be coming to this 24 more often

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★ 5

I love this 24hr, it’s usually clean and the front desk people are the best, especially Dylon!

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★ 5

The facility looked better now, much cleaner.

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★ 5

The best location in the state, the staff is helpful and the gym is clean!

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★ 5

The best club! Front desk, particularly Sarah, are always so welcoming. The gym has a ton of space and equipment to provide a variety of workouts. The best gym in CO.

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★ 5

6 lifting platforms, plenty of top tier Eleiko barbells and bumper plates, and the staff are all super friendly and accessible!

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★ 5

BEST GYM IN CENTENNIAL 🤩

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★ 5

I’ve recently started training with Mackenzie, and I couldn’t be more impressed. She’s knowledgeable, motivating, and genuinely invested in helping me reach my goals. Each session is well-structured and challenging in the best way — she knows how to push just enough to get results without it feeling overwhelming. I’ve already noticed real progress in my strength and energy levels.

Big shoutout to Dylon and Ryan from the sales team as well. They made the sign-up process easy and straightforward, and took the time to walk me through everything without any pressure. Super friendly, professional, and clearly passionate about what they do.

If you're looking for a team that knows their stuff and actually cares about your progress, I’d definitely recommend checking them out.

Source: Google

★ 5

It was a great experience, I worked out during night hours. Everyone was super helpful when joining. I highly recommend joining this gym. I am a student and it was affordable and a great place to workout.

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★ 5

Amazing gym! Dylon helped me find a great trainer, and Mack is doing an incredible job helping me reach my goals. I highly recommend her—she’s outgoing, supportive, and always willing to help in any way she can!

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★ 5

The best place, it is so clean and organized. The people who work here and genuinely nice !!!!

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★ 5

Ryan at the front desk is absolutely awesome! Every time I walk into the gym, he greets me with a friendly smile and positive attitude that instantly sets the tone for a good workout. He’s professional, helpful, and always goes out of his way to make sure members feel welcome and taken care of. Whether it’s answering questions, helping with memberships, or just bringing great energy to the place. Ryan is the OG.

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★ 5

Dylon made us a sweet lil deal gave us a lil discount for my Elderly father what a queen

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★ 5

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★ 5

My favorite 24!

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★ 5

Great Gym

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★ 5

This is the BEST 24 hour fitness location! The staff is great and the space is really nice!!

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★ 5

I really like working at this gym, the members keep it interesting, it has a high energy vibe. This is the biggest 24 in the nation so if you’re gym shopping this is going to be the spot to be. Less waiting that VASA and we have better equipment than Planet fitness. Come in and see!!!!

Source: Google

★ 5

Super clean facility and has improved so much over the years. This location is definitely one of the better ones! The employees are also super cool

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★ 5

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★ 5

I come here all the time for hooping, the runs are great! Gym is maintained very well for the amount of people that come here. If you’re thinking about joining talk to Dylon, Sarah, Or Ryan to get a good deal on a membership.

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★ 5

Dylan michael and sarah made my 3 day guest past so comforting and i will come and get a membership

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★ 5

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★ 1

I called twice. No one picked up the phone

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★ 1

Have been coming here for 8 months and am constantly disappointed by the cleanliness of the facility. Toilet paper and paper towels/spray seem to always be out during peak times and bathrooms are always a disaster

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★ 5

Ryan is amazing.

Will and Dylon are awesome too.

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★ 2

Its pretty dirty here overall. Look on the floor there is dust/hair, workout equipment gave my boyfriend Mercia (its a skin infection), bathrooms always dirty. There are cleaners but probably not enough with how over crowded this location is too.
People filming themselves or live streaming.

I've been to better gyms. I suggest having a capacity and hiring more cleaners. Maybe making rules not to film yourself anywhere people are working out.

Source: Google

★ 1

This gym could easily be a five-star facility. It’s popular, usually busy, but I can usually get to the equipment I need with a little patience. That part I understand — it’s a gym, not a private club. What I don’t understand is the complete lack of basic hygiene and the shockingly poor customer service from the front desk team.

Let’s start with cleanliness. It is unacceptable that in a post-pandemic world, a gym of this size and volume does not provide wipes to clean equipment. Members are left to either bring their own or just deal with the nasty sweaty equipment from the person working out first. The bathrooms are consistently dirty, poorly stocked, and give the impression that sanitation is not a priority here.

But honestly, the most disappointing and consistent issue is the front desk staff. I’ve never encountered a group of employees who seem so actively disinterested in doing their jobs. Asking a question feels like an inconvenience to them. Requesting help? Forget it, the energy shifts immediately into eye-rolls, blank stares, or sarcastic tones. It’s like some strange mix of apathy and arrogance.

Whether it’s a lack of training, lack of accountability, or just a toxic work culture, it needs to be addressed. A good front desk team sets the tone for a facility. Right now, that tone is cold, rude, and dismissive. It feels like a social experiment and I swear the wall would give me better, thought out responses then the wannabe influencers up front. I obviously won’t renewing my membership.

This place could be amazing. But if the front desk is the first and last impression, it’s currently doing more harm than good.

Source: Google

★ 5

I had a great experience at the Arapahoe-Parker 24/7 Fitness facility while signing up for a membership. Triston, who was working at the front desk, went above and beyond to assist me. Despite being the only person at reception and managing a steady flow of patrons, he remained calm, professional, and incredibly patient. He took the time to walk me through several membership options that best fit my needs, and I truly appreciated his attentiveness and knowledge. The facility itself was clean, well-organized, and had a welcoming atmosphere. Great first impression—highly recommend!

Source: Google

★ 5

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★ 5

I love this gym and it’s purely because of the staff and the wide variety of equipment. There are more machines and pieces of equipment than I’ve seen in any gym I’ve been to. It allows me incredible flexibility to adjust my workouts and keep hitting my muscles from different angles. The staff is incredible. Sarah, Ryan, and Adrianna at the front desk are amazing human beings always make me feel welcomed and loved. They are the glue to the staff here in my eyes. Amy, one of the personal trainers, is also amazing. I asked her one day for feedback on my RDL form and she gave me incredible tips to implement and my lower back doesn’t hurt anymore from them. If you are considering this place, I recommend it. You will feel welcomed and accepted here!

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★ 5

Love this gym! Plenty of bikes for me to use and weights. Front desk lady Ariana is fantastic she greets me with a smile every time I come in. Best 24 ever!!

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★ 5

I like this 24 a lot especially because it’s the only one that is actually 24 hours. The staff is friendly. Sarah is super friendly and professional and welcoming. My only complaint would be the cleanliness, but it’s not the gym‘s fault that there are unsanitary members that go to the gym

Source: Google

★ 5

Shout out to the GM Randy! He has this club running right, amazing energy in there while I’m working out!

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★ 5

I’ve been going to this 24 Hour Fitness for a while now, and I can honestly say it’s a fantastic gym. The facility is clean, well-equipped, and spacious, but what really sets it apart is the incredibly friendly and welcoming staff.

Special shoutout to Sarah, who goes above and beyond by learning so many members’ names. It might seem like a small thing, but being greeted personally when you walk in makes a big difference and really creates a sense of community. That kind of effort and positive energy makes this gym not just a place to work out, but a place you actually want to show up to. Highly recommend!

Source: Google

★ 5

Good gym and the staff and trainers are all very nice and helpful!

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★ 5

Sarah and Ariana are superheroes!

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★ 5

I've always been impressed with the staff there. They're always very helpful, but one staff member, Sarah, stands out above the crowd. Not only very pleasant, but goes out of her way to assist multiple clients at the same time.

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★ 5

Great Gym, environment is amazing

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★ 1

I’ve been doing several complaining about second floors air conditioning and nothing hasn’t been fixed. The temperature is too high and you barely start your workout and start sweating. It’s almost unbearable.

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★ 5

Sarah at the front desk was super helpful getting started here. Answered everything I needed to know and was very informative about a workout program I needed to implement

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★ 5

Sarah was amazing at the front desk very kind and helpful

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★ 5

Sarah is an absolute gem at the front desk! Always joyful and smiling, she makes walking into the gym a great experience every time. She’s super knowledgeable about the gym and eager to help with anything you need. Her positive energy is contagious, you can tell she genuinely enjoys helping people.

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★ 5

I’m a regular here. So I’m in pretty much every single day and after a while you start to become part of the community here. The first person who will welcome you into that community is Sarah. She’s always working hard, making everyone feel like they belong, and has become a pillar of this place. Everyone here knows her and every time someone mentions her they go “oh ya! I love Sarah, she’s amazing” so thank you girl! For making 24 hour a place I want to come back to every day.

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★ 5

This gym has been my go to for a long time, very welcoming and has everything you need for a good lift! Sarah in particular shines there! She takes the time to make sure you feel welcomed and has a caring character. The entire experience is 10/10

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★ 5

Sara is absolutely amazing! She helped me get set up and answered all my questions! Shes the example of GREAT customer service!

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★ 5

Front desk Sarah (lady) was a huge help getting my brothers account back up and active ! Very nice and knowledgeable with the steps. Thank you so much Sarah !

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★ 5

great gym and staff are great. Sarah is the best very helpful and welcoming

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★ 5

The people here are pretty nice. Gym has a lot of equipment to use and higher weight dumbbells. Workers are always welcoming, especially Sarah. Always have nice conversations with her and gives me tips with some exercises

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★ 5

I’ve been using this gym for a couple years and I enjoy it, its large enough to not feel too crowded during the times i'm there, quite the variety of machines and other equipment, and is generally well-kept.

Anytime i've had a questions or run into issues, Sarah at the front desk is great. Shes always been very helpful, and follows up to check on the problems. Very smart when it came to helping me fix an account issue I had, and it's always fun seeing her.

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★ 5

The Briarwood 24 Hour Fitness is an exceptional gym! It’s spacious, clean, and the staff is incredibly friendly. Sara, in particular, stands out—she’s always helpful, courteous, and goes above and beyond to ensure everyone feels welcome. It’s a fantastic place to work out, and I highly recommend it!

Source: Google

★ 5

Great gym, has all the equipment you really need and it's not too busy. All of the staff are very friendly and Sarah at the front desk always makes me feel welcome.

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★ 5

I love this gym. The staff and the gym is very nice and welcoming! Sarah is always a great support when you need anything or have any questions! Highly recommend going to this gym!

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★ 5

Wanted to give a special shout out to Sarah at the front desk. She does a great job helping out and is always very welcoming when I come in

Source: Google

★ 5

I’ve been going to this gym for several years and while most of the staff is cordial, one in particular stands out. Sarah is very friendly, knows my name and many others when I walk in and leave the gym. She always greets me with a smile and hello. She’s very helpful and I hear this from other gym members also. She’s the best!

Source: Google

★ 5

I gotta say, I love this Gym! Best Gym in Colorado and best 24 period! Plus the service is excellent! Especially A worker Name Sarah! She is always bright, and friendly and I always makes me feel comfortable! And if you ever need help from her, she’s always there to help with a great attitude!

Source: Google

★ 5

Love this 24 location. Sarah M. Is always personable and willing to go out of her way to help. Whenever any issues arise she’s quick to resolve it and I can always count on her for some extra motivation when I’m running low on my own. She makes coming to this location that much more enjoyable! Thanks Sarah!

Source: Google

★ 5

It’s a positive and welcoming environment. Sara at the front is awesome she’s always welcoming people, asking how we are, and genuinely wants to know people that come and go.

Source: Google

★ 5

I have been going to this place for years now and the staff is super friendly. Sarah, seems to be able to remember everyone’s names and has been a ray of sunshine every time I come in.

Source: Google

★ 5

The gym has a wide range of good equipment and Sarah at the front desk is awesome

Source: Google

★ 5

Sarah and the front desk staff are always super friendly and helpful. This gym is awesome because of the amazing people who work here! 😊 👍

Source: Google

★ 5

The 24 hr fitness here is incredible. The staff are extremely nice and helpful with any situation that arises. Special shout out to Sarah who always puts forth the most effort in providing the best customer service I’ve received! Awesome gym!

Source: Google

★ 5

I’ve been coming here for a while now. There is lots of equipment and I like the space. The cleanliness has gotten a lot better since I’ve been a member. Sarah is one of the nicest front desk members, she always tells me to have a great workout which I appreciate.

Source: Google

★ 5

Great place to workout. Sarah at the front desk is nice and helpful.

Source: Google

★ 5

I enjoy this faculty. It has great front desk staff, Sarah always greets me with a smile. The facilty has gotten better with cleanliness as well.

Source: Google

★ 5

Honestly, the best 24 hr I've been to. Among the best gyms I've ever attended on a regular basis. Always solid equipment and room to get the daily workouts in.

Plus, the employees here are solid. They always say hi when I enter and goodbye when I finish up here. Also, Sarah was one of the first people to ever greet me - She's always been awesome with being conversational and talking gym talk.

Ive been going here about a year now, and it's an awesome place.

Source: Google

★ 5

Ryan and Sarah are the best front desk members. Always greeting me when I enter, and tell me to have a good day afterwards. The rest of the front desk could use more training in customer service.

Source: Google

★ 5

Sarah was absolutely amazing and went above and beyond to make sure my experience was great!

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★ 5

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★ 5

I love this gym Michael and Dylon are very kind they are always welcoming and make me experience great! love this gym 10/10

Source: Google

★ 5

I love the new tubes at the pool. Brand new, clean and no mold. Also, I happen to love my Silver Sneakers class and my trainer Amy so I’m a happy camper.

Source: Google

★ 1

I am writing to formally express my disappointment and concern regarding an experience I had on May 18, 2025, 10:25am at your facility, involving a staff member named Ryan.

I came in to use what was advertised as a “free 3-day pass.” However, instead of being welcomed or given clarity, I was mocked and humiliated by Ryan. He dismissively claimed that the free pass was not actually free and implied that it was merely a tactic to get people through the door. His tone and demeanor were not only unprofessional but also deeply disrespectful. The interaction left me feeling embarrassed and degraded in front of others.

I had come in good faith, expecting to try your facility and potentially become a member. Instead, I was made to feel unwelcome and ridiculed.

I hope you take this matter seriously. No customer or guest should be subjected to such treatment, and I trust you will take appropriate steps to ensure this does not happen to others.

I would appreciate a response and some clarity on your actual policy regarding the free pass, as well as what actions you intend to take regarding this complaint.

Source: Google

★ 5

I moved away from this gym, but I can tell you I sure miss it. I started my fitness journey here and it feels like home. Without a doubt this is one of the better gyms. I like the rest of the athletes due to the overall seriousness I has found well participating. The size of the gym makes it easy to find equipment. I don’t believe I’ve ever seen this skin dirty or had anything to complain about.

Source: Google

★ 1

Place is a filth

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★ 2

These gyms need a renovation they are nasty

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★ 5

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★ 5

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★ 5

Justin was real helpful and really understood what i wanted and got me a perfect membership for it

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★ 5

Justin is that guy

Source: Google

★ 1

The staff messed up my account when I tried to renew my membership. I could check in with my finger print, the app stopped working. They refused to honor their advertised price.
I renewed anyway cause of convenience. It took months for my finger print check in to get fixed, and the app still doesn't work. I periodically try to get addressed at different locations just to be told that they don't know how to fix it. You guess used to be awesome, what happened to you.

Source: Google

★ 4

Chill place. Alot bigger than most and plenty of equipment and amenities.

Source: Google

★ 5

The place to be! The staff are always friendly and welcoming, as well as the entire gym community is respectful and welcoming. There are so many pieces of equipment, that even working out at 5pm on a weekday is reasonable & possible. I love seeing all different ages, shapes, and sizes be welcomed and supported by the staff & other gym-goers. Cleaning supplies for equipment are always stocked, and broken machines are fixed within a day.

I know there are a few other reviews about cleanliness in the gym- but each time I have been within the last two years, the gym has been extremely well kept and clean. I personally see their cleaning staff while working out, and they are very thorough and kind!

I would highly recommend this gym to anyone just starting out, or even those looking for a new gym to work out at.

Source: Google

★ 5

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★ 3

Bathrooms are always gross, and no one wipes down their equipment.

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★ 4

The weekends here are wonderful. Hardly anyone inside and barely a wait for machines to free up. The staff is pretty friendly. Shout outs to Tristan Ryan and Sara they are amazing! They always have a smile on their faces, and have very welcoming demeanors. They always give a pleaser experience every time I walk in! Keep shining you 3!

Source: Google

★ 5

Kelly is the good teacher for body pump at Arapahoe Aurora. Her class is a lot of fun and happy! Nicole Nhung Nguyen

Source: Google

★ 5

This gym has a great atmosphere that makes working out enjoyable and motivating. The equipment is always clean and well-maintained, which shows they prioritize hygiene and functionality. It also has a welcoming, social vibe—perfect for anyone who enjoys being around a friendly and active community while training. Highly recommend for both beginners and regular gym-goers!

Source: Google

★ 5

I love this 24 Hour Fitness gym.
Randy, the general manager, is amazing. He is very personable, approachable, very helpful, and warm to all. He runs the gym exceptionally well! Next line, Ryyan and Tristan in the front office are wonderful. They are industrious and hard-working.

The gym itself is of top quality. There are various machines to get your work out. I usually use the machines for
Upper body workout
Lower body Workout, and
Cardio workout.
The 1/6 mile walking track is very relaxing and purposeful
I love the water features in the gym. The two swimming pools, the sauna (dry and wet.), and The Jacuzzi.
The entire gym is well maintained, clean, and well taken care of.
I love coming to this gym. I come at least 4 to 6 times weekly.

Source: Google

★ 5

Randy, Juliann and the crew are amazing. Been very pleased with thier excellent professionalism and dedication. EH

Source: Google

★ 5

Melissa is the best!
Always Melissa girl you rock Lady

Source: Google

★ 5

Great Club

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★ 5

Gym is great. The basketball courts are huge

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★ 5

Randy has been a great asset to the gym! So happy to have him here!

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★ 5

Love working with carson

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★ 5

The staff is always so friendly and welcoming. The GM takes the time to get to know you on a personal level. I wouldn’t go to any other 24hr Fitness in the area. This gym really is the best!

Source: Google

★ 5

I’ve been with 24 hour fitness for almost 20 years. I won’t change clubs because of the Les mills program and taught by Melissa W. It’s the main reason I stay and will forever be with the club!

Source: Google

★ 5

Always greeted as I enter the building by the manager or staff members. Club is always clean and well maintained.

Source: Google

★ 5

I really appreciate the entire staff at 24 Hour Fitness and their professional, yet amazing work ethic. I personally feel they have incredible leadership from Randy Winbush. The staff are all very helpful and inviting. The inside faculties are well maintained. The only safety area I feel should be addressed are the large cracks in the parking lots. Unfortunately, the entire shopping area has this issue. Again, I’m very pleased with 24 Hour Fitness!! Sincerely, Oscar

Source: Google

★ 5

Great management. Everything is always working in the pool room which is highly variable around the city 24 hour fitnesses. Likewise, equipment well maintained, nothing is ever broken long.

Source: Google

★ 5

For the price the gym is great. Not entirely perfect, but the gym itself has everything you need. The amount of equipment is by far the best in terms of variety, coming from a campus gym and 2 other chain gyms. On top of that it's actually open 24 hours, like woah!

Their personal training is spot on too, was really impressed with Carson and how holistic and encouraging he is. I've been going to the gym for years but there's some foundational fundamentals that he helped with. With that I'm a lot more confident with achieving my fitness goals.

Source: Google

★ 5

The staff there are great. I appreciated the smiling faces of all of them, but especially Randy the GM and his Sales Manager MacKenzie!!

Source: Google

★ 4

Great gym, nice basketball court, good lifting and exercise areas. Only one complaint is basketball court is a bit slippery hopefully thats something that can be worked on.

Source: Google

★ 1

The basketball court sucks so bad it’s so slippery

Source: Google

★ 5

Great gym super clean and friendly

Source: Google

★ 1

I have been a member here for 10 years. This facility is getting worse very fast, especially since 24 hrs fitness decided to remove towel paper. Locker room, lockers by itself, shower, restrooms are disgusting. Even with mosquitoes sirltting on the shower walls. Hair everywhere in the shower,shower rooms smells with urine.I was so happy to use lap pool,but very offen now I see sweat people use it, jumping directly from sauna. I am sure it's not right and some signs should be there to prevent this health issues. The blue pool nuddles are covered with mold and have woodlouses sitting on it. Really, it's terrible!Pool water is cloudy and with lots chlorine, its smell extremely strong. My skin ithes after each pool use.I am extremely disappointed with pool becouse I really need to use it for my health. So many negative reviews and nothing have been done and changed. I think management in this facility should be replaced. This facility is not in BBB anymore, but still have stickers on the door to fullish the members.

Source: Google

★ 1

The staff at the front desk are quite unpolite and inattentive. I have already informed them that the locker room is dirty, and the front desk employees, along with the manager, are very rude and neglectful.

Source: Google

★ 4

Carson is a true healer. His advice is spot on. His vibe is fantastic. I really feel I can move forward with confidence in my work our journey. If there was a sixth star, he'd get it.

Edit:
Honestly love 24 hr fitness. This location is incredible in its amenities. Carson, the coach is hands down the best fitness advisor I, or my husband, have ever interacted with. That's why my husband and I got the best membership so we can be a part of this for the next two years at least. However, some of the staff is not so great. The front desk blonde girl is weirdly aggressive to feedback and made me not feel valued as a person less a member. And a guy I believe is a facilities manager or maybe the whole club manager or OSHA for all I know lol. My husband was asked to leave the pool because of something with the chemicals in the pool. All I said to him was that it was lame that this stuff could have happened earlier at a less popular time because the jacuzzi was out the day before so it was like double whammy lack of preparedness. Lastly, Tom head fitness coach, such a salesman. I get that the idea, this is a business but I'm already a member. I attended a free coach session that was basically an extended sales pitch that did very little to help with my very specific fitness questions. Like I said, I love it here but a customer service politeness seminar would send this gym to the next level. Also a little more attention to cleanliness in the women's bathroom wouldn't hurt but when I told the same guy with the pool sitch he said it's because women tear up the bathroom.

Source: Google

★ 5

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★ 2

This is probably one of the busiest gyms in the area and it's never stocked up with paper towels for cleaning the machines. Most bars dont have clamps or any laying around. The sauna has signs outside the door prohibiting regular shoes inside and it's not enforced. So the floor gets muddy and the sauna packed. The pool looks milky. Overall, the state of this facility is unkept. It's a shame how much these gyms have gone downhill.

Source: Google

★ 1

This gym is seriously lacking in cleanliness and organization. The mirrors, especially in the cycle room, are always dirty, and the toilets are often unclean and full of mess. It’s disappointing to see the cycle room frequently occupied for meetings that have nothing to do with fitness, making it hard for members to use the space. The lack of proper maintenance and gym access is frustrating. Definitely not worth the membership until they improve their standards

Source: Google

★ 5

No BTS, only TTT 🫣

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★ 5

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★ 5

This 24/7 was great! I was traveling for work and they accommodated me. Have everything for basketball, self care, and lifting needs!

Highly recommend!

Source: Google

★ 1

Staff at front desk have been mostly cordial and this is the only facility that is open 24/7. However, echoing back what many have been saying, cleanliness of the facility is the worst. Visited this gym for a late night workout several times and always find the gym locker rooms and bathrooms in disgusting condition. Bathrooms, toilets, sinks and dressing area weren’t even minimally kept clean. There was a particular evening where there were trash everywhere and some disgusting things in the sinks, throw up like material and trash. Worked out and left facility an hour and a half later to still find mess there.

Source: Google

★ 1

General Manager Randal or Randy and this location is extremely disrespectful and inconsiderate. I came in to cancel mymembership but he had me wait for an HOUR, I had to call over the phone to cancel while being at the location. The service rep offered to freeze the account instead which I would have had this GM not caused souch abrasion in wasting my time and money.

Source: Google

★ 1

I signed up for the 3-day guest pass, thinking I'd be able to actually *use* the gym for free, as advertised on the website. I went to this location today and was denied access to use it because my ID said Thornton, not Aurora. I explained that I had recently moved to Aurora and did not live in Thornton anymore, not that it should matter at all. The salesperson instead tried to hard sell me on a membership, knowing full well that I was not ready to commit to any gym at this point. I told her more than once that I was trying to decide between gyms, and I wanted to use each one to see which worked better for me. You just lost a potential customer for life. Saying that I can not try the gym for free because my ID was not considered "local" is one of the dumbest business practices I have ever heard.

Source: Google

★ 4

I love working out here. My only complaint is that they have fox entertainment on their TV'S. I don't feel right wing propaganda belongs in a gym.

Source: Google

★ 5

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★ 1

I want to love this place. But it is an absolutely disgusting facility. The walls are leaking, the windows are leaking and missing drywall. When it snows or rains, water drips inside to the point of getting splashed as you walk by on the track. The treadmills are filthy with dust and sweat and trash. The spray to clean off machines is usually empty. I don’t like complaining but this is awful. The pool area reeks, I wouldn’t go in. The sauna is so gross. Nothing is cleaned or maintained in this facility. Seems like they need a visit from the health department because management doesn’t care.

Source: Google

★ 5

We have been members at this location for 6 months and it’s definitely the nicest 24Hr Fitness in the Denver area. While they definitely seem understaffed there is one staff member I want to ensure to give huge credit to. His name is Harold and every single time he’s working he is ensuring the gym is extremely clean esp the bathrooms and is just genuinely a nice person. He always says hello and we always know if he’s working, he’s taking great care of this place. Thank you Harold for all you do! It does not go unnoticed!! Giving this place 5 stars for him! - Montel and Courtney

Source: Google

★ 5

Clean gym, nice helpful staff and any type/variety of workout equipment you could ask for. Nice facilities such as hot tub, pools, sauna and steam room. Really good prices especially for what you get. Try a fitness coach, they're so helpful.

Source: Google

★ 2

Gym itself is fine. But the basketball courts are top 3 worst in North America. I’d sell a kidney if it meant they cleaned em at least once a year or just closed for 2 months to replace the floor. It’s like playing on ice. Only a matter of time until more torn acl’s

Source: Google