★ 1

After seeing a Pilates club close to my house and being a new mom looking for a way to get out of the house, I thought this would be a good fit. I signed up for their free class, and while the receptionist was welcoming and helpful, the class itself was mediocre at best. I didn’t feel supported or truly welcomed during the session.

I was then talked into a three-month contract, but once I got home and reviewed the schedule, I realized that evening classes are nearly impossible to get into — you’re on a waitlist almost constantly. I emailed them asking to cancel, citing the three-day rescind window which they had not informed me about. I read in the contract that I can cancel within three days without penalty, yet they have made this process extremely difficult and frustrating.

They tried to extend the terms and entice me to continue despite me telling them I work night shift and am a mom who needs a consistent class schedule. When I said no, they insisted I pay a $100 buyout fee, which is not within my three-day resend right. Now they are telling me I need to hand-deliver a note to officially cancel my agreement.

Do not get sucked into their shady practices. This is not a genuine business, and dealing with them has been unnecessarily stressful. Save yourself the headache.

Source: Google

★ 1

I initially signed up for Club Pilates at this location in September of 2024 and took about 15 classes here, and the instructors were great and I felt that the classes were excellent.

However, when I tried to cancel my membership in February of 2025, someone spoke with me over the phone asking me to come in to fill out a cancellation form, or that they could freeze my membership (no fees were explained through all of this). I agreed verbally to freeze my membership, and assumed that they would hold their word.

Unfortunately a few months later, I noticed that they have been charging me monthly for the full price of membership. No outreach. No updates on my membership. Radio silence and just a charge on my credit card.

I recently went in person wanting to settle this, and the doors were closed and locked during their posted open hours. I called and left a message, and via text they told me it is now unlawful for them to request cancellation in person and can be done through their website. I proceeded with the directions and formally canceled, but have been charged another month.

All in all, I am out $960 due to a thorough lack of communication. I understand details and policies, and want to do the right thing, but believe this organization has a long way to go in transparency and their due diligence for a better client experience. I do not recommend signing up for Club Pilates, but if you do please read the fine print carefully first.

Source: Google

★ 5

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★ 5

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★ 5

I’ve been absolutely loving my time at this Pilates studio! The staff is truly amazing always kind, encouraging, and professional. The studio itself is spotless, and the atmosphere is so warm and welcoming. From the moment you walk in, you’re greeted with friendly smiles that make you feel right at home. It’s such a positive and supportive environment. Highly recommend to anyone looking to improve their fitness while being part of a wonderful community!

Source: Google

★ 5

Great session!

Source: Google

★ 5

I've been a member at Club Pilates for over 2 years now. I love the variety of classes and the instructors do an incredible job of keeping the workouts new and exciting. I do wish this location had some additional class options during the day, but I've found a way to make it work with my schedule. The classes are small and personal with the instructors taking time to assist and support in the movements to make sure everyone is successful.

Source: Google

★ 5

I love this place the teachers are amazing and everyworkout is fun and challenging

Source: Google

★ 5

I have always gotten bored with working out. But I was hooked on my very first class at Club Pilates in Thornton! I live in Brighton, and it’s an easy 15 minute drive. I’m excited to go each time and feel amazing when I leave. I’ve completed 11 classes so far, with a goal of signing the 100 class board by the end of 2025! Also, I’m a nurse, and they have a GREAT discount for first responders and healthcare workers!! You can try a class for free! I promise you with love it!! And your body will too!

Source: Google

★ 5

Love the environment and the instructors at this location (for the record, I’ve only been to this one)
Always greeted by a smiling face when I walk through the door, and as long as I’ve been to the instructor’s class before then they are great about remembering me by name 🥰

Source: Google

★ 5

I joined Club Pilates a few months ago and have completed 46 classes so far. I am loving it! I feel my body getting stronger and more toned with each class. The staff are extremely friendly and welcoming. When I first joined, I thought I would just try it for a short time. But I’m addicted and cannot stop!

Source: Google

★ 5

The instructors are top notch. Each has their own flavor of specialty, and it is this variety that keeps me coming back for more. I'm stronger, more flexible, and have greater MOBILITY than I had prior to starting pilates. It truly is a wonder workout!

Source: Google

★ 5

This place is worth every penny. within completing 10 classes I was able to see and feel a difference within myself. taking an hour to myself 4-5x a week has really saved my sanity! the instructors are awesome and helpful, they educate you on what movements you’re doing and what muscles are working. the classes range from beginner to expert, they’re easy to sign up for or change if you need to, there’s a wide range of types of classes, too. it’s a challenging workout but I don’t feel exhausted or overly sore for several days after. 10/10 recommend this place!!

Source: Google

★ 5

I joined Club Pilates 1 1/2 years ago and absolutely love it. I feel so healthy and energized. I'm 62 years old and have never found an exercise like this one that has helped me lose weight and gain muscle so efficiently! Everyone is so friendly, knowledgeable and helpful.

Source: Google

★ 5

I started pilates 11/2023. It has helped my balance and my mind and body feel completely different. Thank you for being patient.

Source: Google

★ 5

I have had such a great experience at Club Pilates Quebec Plaza since joining! I have been attending 2-3x a week for almost a year and feel differently in my confidence and body strength. I appreciate how clean the studio always is and love the variety of classes offered. My favorite instructors are Ben and Emma, I’ll change my whole schedule for the day to attend one of their classes because they care about you and care that you showed up. I especially love how Ben makes a point to get to know you and remember your name, it becomes personal. Emma makes my early morning classes that much better and she always makes a good class even better by adding her personality. I highly recommend this studio for anyone looking to move their body!!

Source: Google

★ 4

Pricey but I appreciate how people of all shapes, sizes, and ages are welcomed. Great workout :)

Source: Google

★ 5

Friendly staff and the classes are a great workout! Equipment is always clean and well maintained.

Source: Google

★ 2

Trying to cancel a Pilates subscription from this place has proven to be fruitless. I cannot get anyone to return my calls. I filled out the paperwork in person but then was charged another month then told I did not have an active account?! Very poor communication and very difficult to cancel when you need to.

Source: Google

★ 5

I very much enjoy being a member here and so far, love the classes. The cardio sculpt class is my absolute fave! I feel so great afterwards! I can tell that my core is getting stronger and that has been helping my lower back immensely. I was a little nervous to start Pilates because of a prior injury I had during yoga, but so far there has not been any issues with my back during or after Pilates. I did take it easy at first and only really joined the beginner classes for the first three weeks.

Happy to say that I feel excited for class and that in itself is a miracle! I usually very much dislike exercise and/or do not look forward to it, but this has been one of my favorite parts of the week. Thank you again for being a great addition to my life and exercise routine!

Source: Google

★ 5

Love this team! Great classes. Warm and friendly environment.

Source: Google

★ 5

I absolutely Love Club Pilates (Quebec Plaza) I have been going since this location opened and it has changed my life. I found something that makes me feel amazing, that I enjoy doing and that I have actually stuck with. I feel and look better now in my late 40’s than I did in my early 30’s and I have Palates to thank for it.

Source: Google

★ 5

This is a great studio! They over classes for all levels. Pilates will change your life!

Source: Google

★ 5

Club Pilates has introduced me to a new way to exercise and keep my body mobile and strong. I wasn’t sure what to expect when I started, but decided to give it a try, based on the common knowledge of the benefits of Pilates. A year later, it’s almost a daily practice for me, and my body has never felt better.

The instructors are very knowledgeable and supportive. The facility is always clean and comfortable.

Source: Google

★ 5

My name is Donna K., I have been attending Club Pilates since 2022. It is the best whole body exercise I've experienced. The instructors are amazing, they are attentive to every person in the class. I have met really nice people at Club Pilates and the program has helped with my osteoporosis. Thanks to all the instructors for helping me get in better shape!!!

Source: Google

★ 5

Source: Google

★ 5

I’ve been a member of Club Pilates Quebec and Thornton for 3 years now. Candidly it “saved” my sanity, helped me with mobility and is great for physical and mental health. The instructors are great. The owner is too. She knows her clients and is responsive. If you haven’t checked it out, you might want to!

Source: Google

★ 5

I absolutely love Club Pilates. I didn’t think I could do it. I enjoy it more than any classes I have ever taken. You feel so good at the end of each class. The trainers are amazing. Each move is described so well you know exactly what they mean. The breathing exercises are great too. So grateful for this place and these people.

Source: Google

★ 5

This studio and the location on Lincoln St (both in Thornton) are great!! The instructors are knowledgeable, the space is always clean, equipment is well maintained, and classes are amazing!

Source: Google

★ 5

I joined Club Pilates almost 1 year ago & it has truly enriched my life!

I absolutely love this place, the classes, & all of the instructors. I feel like I’ve found my niche with Pilates & am so happy to be a part of this awesome community.

Source: Google

★ 5

I love this studio and the instructors! It is clean and welcoming, and the staff is so friendly. The instructors are knowledgeable and fun, it is a perfect fit for my wellness and exercise needs!

Source: Google

★ 5

I joined Club Pilates almost 3 years ago and I’ve just completed class #515! My posture, muscle tone, strength, balance (and much more) have made an amazing improvement! I have had a hysterectomy, total hip replacement a fused big toe and I’m 72! My preferred instructors are outstanding! No class is the same ( no boredom), each make corrections and modifications as needed and are encouraging and enthusiastic! Since I have joined this studio I have also made some wonderful new friends. It’s a great atmosphere…my advice “just keep coming”

Source: Google

★ 5

I’ve been suffering with Achilles tendinitis. I have been getting acupuncture with little relief. Just adding Pilates twice a week has made all the difference. The teachers are helpful and non judgmental. I can’t do everything in a class, but what I can do is really making me feel better.

Source: Google

★ 5

Love this place!! This is the first place that I have joined that I want to keep
Coming back! Such a great workout that I absolutley Love!

Source: Google

★ 5

I absolutely love this place 2+ years later!!

Source: Google

★ 5

Love coming here! All the classes and instructors are amazing. I have seen a lot of improvement in my strength, flexibility, balance and coordination. Highly recommend!

Source: Google

★ 5

Source: Google

★ 5

I joined Club Pilates 8 months ago with a limited membership, now have upgraded my membership to unlimited because I love this place so much. I love my time here and look forward to it more than any workouts I’ve tried! The instructors and so kind and helpful. Gabby and Ben always have the best music as well! Highly recommend giving Club Pilates (especially at this location) a try!

Source: Google

★ 5

Really well run studio. The teachers are energetic and they keep the machines in really good condition.

Source: Google

★ 5

I'm new to this. So I'm learning something new every time I attend. The instructors are so kind and caring. They don't mind helping you, if you need it. Love it!!

Source: Google

★ 1

My first week I couldn’t book any class lol

Source: Google

★ 1

Very disappointed in the lack of communication and professionalism at this location, was over and incorrectly charged for 3 months. After they attempted to correct this, was told the account was frozen for two month then was overcharged again for an additional 2 months. They still have to refund $109 for a incorrectly charged month. Has stopped responding to requests and phone calls in which phone call are never answered always sent to voicemail.

Source: Google

★ 2

Great instructors and classes but pay close attention to your bank statements!!! WARNING. - always having to dispute $10 no show charges.

Source: Google

★ 5

Finally decided it's time to prioritize me and Pilates is the ticket! This is a great club and the instructors are very good, patient, and knowledgeable. Highly recommend!

Source: Google

★ 5

Love this place Pilates has targeted muscles I forgot I had. Very low impact and just wat I needed to Jumpstart my fitness routine again.

Source: Google

★ 5

I joined only just days shy of 1 month ago. I love this place and so glad I joined. Every single instructor is super friendly and nice. Great energy in every class and truly the greatest full body workout I’ve done. I go 5-6 days a week and not one class has been the same. I recommend to everyone!

Source: Google

★ 4

Source: Google

★ 5

Great instructors and plenty of class choices! Studio is clean and large.

Source: Google

★ 1

Stay away! Also having issue with being over charged and not receiving a response to issue a refund. Spend your money elsewhere!

Source: Google

★ 5

Emma taught a wonderful class, great instructions. Awesome atmosphere

Source: Google

★ 5

I joined over 3 months ago and love it. Being over 50 and on the heavy side , my balance and and flexibility have improved quite a bit. I wish I would’ve waited so long to join this is a wonderful experience all of the instructors have been very helpful friendly and care about each individual in their classes. I would recommend this to everyone male female young and old wonderful!

Source: Google

★ 5

Excellent instructors and owner is very responsive and professional.

Source: Google

★ 5

Great people. Both the instructors and fellow clients.

Source: Google

★ 5

Amazing place and your instructor Fay does such an awesome Job, she will be the reason I go back

Source: Google

★ 1

We had issues with the class booking portal getting stuck and then it ended up double charging my wife's credit card. After working with them on a refund they sent her account for collections and charged her a $70 collection fee for a error on their side and they are very apprehensive on helping. Along with that nobody is answering a phone. I would not recommend.

Source: Google

★ 1

I will only say check your bank account for an authorized charges. Don’t use their app to book classes.
I was very exited to try something different. I signed up for the membership for three months, one month free. The lady at the front desk “owner” was very friendly and quick at the time to get the credit card and contract signed.
The issue came after a couple of weeks enjoying the classes, instructors a very nice, I notice daily charges of $10 some more than one time. I took a few days, voicemail, notes and an email to get the money back. They need to fix their system, to many glitches. I am wondering how many clients don’t check their accounts and how much money this business is making from those un authorized charges.

Source: Google

★ 5

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★ 1

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★ 5

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★ 1

Staff was incredibly rude. Went there for the free into class and were turned away because the instructor said we weren’t worth her time if we weren’t for sure going to sign up.

Source: Google

★ 5

Great instructors, Great space!

Source: Google

★ 1

I was initially having a wonderful time going to Club Pilates when I first got my membership.

I recently decided to cancel my membership with the intent to return once Covid restrictions become better, however due to my recent experiences with Club Pilates, I wish to never return.

On December 2nd, I decided to cancel my membership as Adams county went to Covid level red. As the gym is very small I felt incredibly unsafe going to a gym in general.

I called the main number listed here on google and they said in the voicemail that the primary way to contact was via email, so I emailed about cancelling my membership as I was no longer attending classes.

I heard a response back on December 3rd asking if I wanted to freeze my account or cancel it, as I was unsure how the pandemic was going to pan out I decided to cancel my membership.

I didn't hear back until December 7th and they proceeded to respond saying that they responded asking me what I wanted to do with my membership and I proceeded to state that I wanted to cancel it already in my previous emails and that I was the one who didn't hear back.

No email response. I called the number they gave me on December 16th and sent another email. I get a call back on December 17th confirming my membership was cancelled (and I won't get a refund) and that I have my membership until January 2nd.

I was okay with that, until December 21st when I got charged again for my monthly payment (that was supposed to be cancelled).

Why does it over 2 weeks to get a membership cancelled for it to not get cancelled?

The fact they say they contact me (I am getting zero responses and no one is answering my calls). This is by far the worst experience I've had with a gym.

All I wanted was to cancel my membership but my Club Pilates app and my bank statements are saying otherwise.

This was just a battle of email and phone tag. Now I'm down $159 for something I'm not even using for.

This is a money hungry company and if I'm gonna spend $159 monthly one something, it's definitely no longer Club Pilates. They just care about money and themselves.

This is your sign to look elsewhere for a gym that cares about their people and not your money.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I absolutely love Pilates. Club Pilates at the Quebec plaza location provides warm comfortable welcoming classes for all levels. I strength train regularly; however, it wasn’t until I joined this Pilates group that I was able to strengthen my core and engage my glutes. Additionally, this is my PT therapy 😜

Source: Google

★ 5

It is true - Pilates does make you stronger. Club Pilates Quebec Plaza is a clean, inviting and judgement free atmosphere. Try this place and you will be hooked. Even during Covid I have felt safe returning to class - temperature checks, masks and wiping down equipment after each class is standard procedure.

Source: Google

★ 5

The instructors are great and focus on form. Each class is unique and keeps me from getting bored and in a rut.
#clubpilatequebecplaza #pilatesbingo

Source: Google

★ 5

I love that this studio offers a variety of classes at every skill level, and the instructors are great.

Source: Google

★ 5

#clubpilatesquebecplaza
#pilatesbingo
Club Pilates Quebec offers a great studio and a variety of classes. They have excellent instructors. Give them a try. They are following safe practices for COVID.

Source: Google

★ 5

I’ve signed up for an 8 package/ month membership and I couldn’t be happier! Excellent work out, fantastic instructors and a very very clean studio. Great, welcoming vibes! I’ll probably upgrade to a bigger package because I enjoy my classes so much. Definitely recommend if you are looking for a reformer class in the Brighton/Thornton area!

Source: Google

★ 5

Updated review: Club Pilates Quebec Plaza has been very responsive and great to work with. Thank you for being willing to hear what has and has not been working and repair when necessary. You have definitely earned my loyalty!

I’m extremely happy and excited that club Pilates is in the area. The instructors are great, Jenna is fabulous! It would have been nice to have a better idea of class schedules prior to signing up for unlimited classes instead when asked I told the hours that they are open, next time I will be more specific. However, I’m sure they will add more classes eventually. I have scheduled two private classes and my cc has been charged but I have yet to actually been able to take them due to lack of any solid process to confirm details. Both of those times I have showed up and there is no one to even speak to about these issues. When one has to drive 25min to get to the studio and shows up two weeks in a row for their privates to be left hanging it is extremely frustrating. My request is that a better process be put into place and that I’m able to get scheduled for a private with confidence or a refund if my first request cannot be met. Thank you!

Source: Google