★ 1

I’ve been a loyal member since this club first opened, and I’m truly disappointed with the service I recently received.

When I came in to sign up my daughter, the staff member I spoke with misled me. She told me my account would be upgraded to allow access to any gym, which was important since my daughter attends college in another state. What she failed to disclose was that this upgrade would only last one month — and even during that time, the upgrade never actually went through on my account.

Had she been upfront about the short-term nature of the upgrade and the additional cost to make it permanent, I would have simply had my daughter sign up in Arizona. Instead, I was misinformed, and the lack of transparency has caused unnecessary stress.

When I expressed my frustration and used the word “bullshit” to describe the situation, the staff member responded with profanity herself. She then stated that the owner would be calling me because of my language — even though she had used similar language in the exchange.

I do not condone swearing or disrespect, but I was not attacking her personally — I was reacting to what I felt was a clear case of being misled. I expected better communication and professionalism

Source: Google

★ 5

Best staff and facility. Hotworx changed my life 🔥🧡

Source: Google

★ 5

Wow, let me just say that I am blown away by the staff at this studio! I have been going to Hotworx for about two months now, and not only have I seen and felt results, but I’ve also been able to connect with the staff there. Jillian helped me with my membership, and set me up with all of the right equipment I needed to be able to conquer these classes! She connected with me on her favorite classes and workouts, and always asks me about my preferences or opinions on the workouts. She is very considerate and makes an effort to connect with me whenever I’m in the studio. She asks about my day, and always is eager to see me. Jillian made the process easy, and makes coming back even easier. Even when I’m having a bad day, the staff here knows just how to cheer you up, and they always listen to member requests and feedback.

Source: Google

★ 5

I already love hotworx, but Jillian just makes this location so much better! She is always so helpful and really makes this location what it is! It is always a joy to come in and see Jillian!

Source: Google

★ 5

I absolutely love working out here! Jillian is such a pleasure and always makes me feel welcome. She’s super knowledgeable and helpful, and the location is fantastic.

Source: Google

★ 5

Love this studio so much, always great energy when I am there and the workouts are awesome. Staff is so friendly, helpful and encouraging. The studio manager Jillian has always answered all of my questions and enthusiastically helped whenever needed. The studio owners Caley and Cody keep this place in awesome shape and in tip top shape. 10/10

Source: Google

★ 5

I absolutely love the location and the flexibility of the class schedule! Jillian made my first free workout and the sign-up process so smooth and stress-free. Thank you so much for making it such a great experience!

Source: Google

★ 5

I love this location! The employees are super friendly, I’m always comfortable, and the workouts are awesome!

Source: Google

★ 2

I was considering joining and now I'm not. I had visited another location closer to where I work not this location but I live in castle rock and went to this location recently because I figured I would use this location more since I live in the area. Google states that their staffed hours are from 11-8 but when I arrived no one was their and available to help me around 6. I called to see if they were open and someone answered and I was able to go in. I asked about purchasing a bag and was told that they only sold merchandise to members so if I wasn't going to join then there really was no point in me buying one. It just wasn't the most pleasant experience so I think I'll be taking my business elsewhere.

Source: Google

★ 4

I’m updating my review after initially having some frustrating experiences. Overall, it’s been wonderful working out at HOTWORX, and I hope to be a longtime member.

Originally, I encountered some confusion when signing up. The person helping me mentioned different things about the promotion. First, she said there was no initiation fee, which I understood as a waived $99 fee. But later, after the workout, she clarified it was actually $32 off for the rest of the month, and I still needed to pay the $99. This was a bit frustrating.

There was also some miscommunication about the mat and towel. I was told that they were included in the free workout, but after signing up, I learned I had to buy them for nearly $99, which caught me off guard.

Lastly, when I went for my first solo workout during an unstaffed time, the code I was given didn’t work, and neither did the app. There was no immediate way to contact anyone, which was really disappointing.

However, I have to give credit to the manager who quickly addressed the issue with the access code and made it right, which I really appreciate. They really went above and beyond to address the issues I experienced. Since then, things have been smooth, and I’m really enjoying the workouts!

Source: Google

★ 5

I did not like working out. I decided to try Hotworx one day and I cannot believe how it's changed my mindset. I love the classes and how I feel when I'm done working out and now i go ask the time. It is really amazing and I cannot recommend it enough!!

Source: Google

★ 5

I’ve been coming to Hotworx for 3 years and this location is the best I’ve been to by far! The staff is so nice and accommodating and everything is always clean and well kept. Never leaving.

Source: Google

★ 5

Absolutely LOVE this place! Love the atmosphere, the staff, the owner!! 41 and I have never enjoyed going to the gym, but I LOVE coming here. I feel safe, comfortable, I actually enjoy and look forward to my workouts. When I miss a few days I feel off, my body feels off. I love the flexibility and the variety. If you can't squeeze in a 45 minute workout, you can definitely squeeze in a 15 minute workout but still feel like you accomplished a lot. Give it a try!!

Source: Google

★ 5

The place is absolutely the best! I love that you can book your times and see if anyone else will be in there. The staff is amazing and the place and saunas are always clean. My husband and I LOVE it.

Source: Google

★ 5

Editing my review: had an issue with cancelling my membership due to pregnancy but not even 24 hours has passed and the owner quickly reached out to me to resolve my complaints. I’m impressed with how much they take of their customers. This is a really good club and I honestly feel good about myself every time I step out after completing a work out. Everyone I’ve encountered inside the club has been respectful and I never felt left out. Looking forward to coming back after my pregnancy hiatus! :)

Source: Google

★ 5

Super awesome staff, no check-in, and 24/7 access. Whats not to like?

Source: Google

★ 5

My friend said I should try a workout at this studio. I was hooked on day one. I have back pain and prevents me from working out as hard as I want to at home. After one session at Hot Worx, my back felt better! The sauna and infrared technology are literally healing my back. I can get through all the workouts, they are manageable for all levels of fitness, and the amount of calories you burn is insane. The recovery time is so fast as well. I have never felt tired or has sore muscles that were unbearable after working out here, which encourages me to go almost every day. The staff here is super friendly and helpful as well. I highly recommend this place to anyone interested in detox, healing and strength training.

Source: Google

★ 5

Started coming here to mix up my workouts. Thought I would absolutely hate the heat but I enjoy the way I feel after! It’s challenging but fulfilling but omg I’ve never sweat so much!

Source: Google

★ 5

I have gone to several other types of gyms before, but Hotworx is by far my favorite workout and gym. I have been a member of the Castle Rock location since it opened and because I couldn't stand to wait for opening day, I drove to Parker for 4 months until this location opened. It has been amazing to say the least. I love getting my sauna and workout in at the same time! In the last year, I have had 2 surgeries and 2 car accidents and have not made it in as often as I would like to, but I do know that I made a faster recover from them because of Hotworx! Love this location! The staff is wonderful and always super friendly!

Source: Google

★ 5

I’ve been at HOTWORX now for 3 months and am obsessed! I love the workouts, convenient location, and the flexibility of scheduling. The staff is super sweet too! Thanks HOTWORX!

Source: Google

★ 5

I got a free class from HotWorx a few months ago and MAN was I humbled haha. I tried out the Hot Core class and while it was definitely hard, it was amazing. I felt so strong after and was instantly hooked. I just joined as a member and cannot be more excited to try out other classes! and 24 hour access?! yes please!

Source: Google

★ 5

I truly love going to Hotworx! The variety of workouts is great but the best part for me is how the sauna helps stabilze my emotions (just ask my daughter😉) , decreases inflammation and increases my body's ability to detox!! The staff is so sweet and everyone I meet there is so encouraging. I tell everyone I know about it. Can't recommend Hotworx enough!

Source: Google

★ 5

Source: Google

★ 5

HOTWORX Castle Rock is amazing. There are many workout facilities in Castle Rock and HOTWORX is the best. Friendly staff and I love that the studio is open 24/7. When everywhere else is closed on holidays, I can go to HOTWORX and get a great workout in.

Source: Google

★ 5

I love Hotworx and am super grateful that we have this in Castle Rock. I feel that it's equally as effective as taking my daily Vitamin C to boost my immune system. My favorite classes are yoga and hot blast. The flexibility of being able to work out 24/7 fits perfectly into my busy schedule. Additionally, the staff is always kind and super helpful.

Source: Google

★ 5

My wife, Roda, and I are big fans of Hotworx Castle Rock. The staff is super friendly and after hitting it up for over a year, we're totally into the infrared workouts. They've been awesome for our fitness and skin. Big props to Ashlee B and Maria – they rock the virtual instruction!

Source: Google

★ 5

Absolutely love love love this HOTWORX! It is in such a great location and staff are so fun, friendly, and personable. I feel in being a mom and all that entails, it is so nice to be able to have lots of classes available 24 hrs/day while being a quick and productive workout. I also love how it’s never about a competition or about looks. The best thing is all the benefits the infrared heat gives. Definitely recommend HOTWORX! If you have been thinking of trying it…do it!

Source: Google

★ 5

Caley has done a great job creating an inclusive environment! All of the staff is welcoming and remember small details. Alaina and Jillian are absolutely amazing. Try it out - you won’t regret it.

Source: Google

★ 5

HOTWORX Castle Rock is an amazing workout studio! You get a great infrared session with your choice of class and schedule. Love that it’s 24 hours and the staff is helpful and friendly!

Source: Google

★ 1

Not what I expected at all

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I'm obsessed with this place, I've never actually stuck to a 5 day exercise routine until I joined here. They make it so easy, the workouts are incredibly engaging, and it helps having the virtual instructors because I have no idea what I'm doing on my own and it's so much cheaper than hiring a coach or personal trainer. The infrared saunas really do help you get "more workout in less time". I love how I feel every time I walk out the door. Not to mention the atmosphere and the vibe the employees and the other members create. When you go at the same time every day you just kind of make friends with the people you see regularly, and Victoria the manager knows EVERY ONE of her members by name. She's so sweet and encouraging just like the rest of the staff. They do a great job of keeping it clean, seriously every time I go in someone is scrubbing something so the bamboo doesn't absorb the stench of B.O. this place has been 100% life changing for me :)

Source: Google

★ 5

So much bang for your buck! Great for a workout, great for decompression, great staff!!

Source: Google

★ 5

Love the hot workouts and the staff and the community.

Source: Google

★ 5

Absolutely LOVE going to hotworx! All the staff is amazing and the workouts fit into my busy mom schedule!

Source: Google

★ 5

Love it! Great workouts, great set up!

Source: Google

★ 5

I love HOTWORX. I have been going consistently since
they opened and I love it.
It is convenient as the workouts are 15 and 45 min.
It's open 24/7 so I can go whenever my schedule allows.
The staff is so nice and encouraging.
The workouts are hard but so worth it. I have become
stronger and more flexible. I feel more energized
everyday and feel better overall.
I highly recommend trying HOTWORX. It is worth it.

Source: Google

★ 5

I truly LOVE this studio! I have been looking for an infrared sauna spot to open up in Castle Rock and HotWorx coming to town and allowing me to pair my workouts in the sauna is the perfect combo to me. Victoria and the rest of the staff are such gems! Highly highly recommend getting a membership here!

Source: Google

★ 5

I cannot even describe how amazing HOTWORX Castle Rock is! It’s always clean, the staff are amazing and friendly, and I have never stuck with a studio for longer than a month, yet here I am at the 3 month mark and can’t wait to be around with them for as long as they are here. The workouts are short and challenging, and I always feel AMAZING after. Even if you only go for the workout, just know that you’ll get even more health benefits from it because of the infrared saunas. I have definitely found a second family in them! I wouldn’t go anywhere else. So why haven’t you joined?

Source: Google