★ 1

Multiple calls multiple emails to get the tanning removed off of my membership. Three months after and I’m still being charge for tanning I don’t use. Every time I called to try and take care of it I’m told I have to come in and no one can help me over the phone. They have no problems charging me but will not help discontinue that part of my membership. Gosh I wish I wasn’t wrapped in for a year it’s been a nightmare and it feels like it’s only just begun. I’m so frustrated I don’t even know what words I could write down to explain how unprofessional this i’m so frustrated I don’t even know what words I could write down to explain how unprofessional this gym is. I own my own business and would never talk to customers the way I’ve been dealt with so far. Super bummed

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★ 4

Comfortable place. Getting a little shopworn.

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★ 5

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★ 3

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★ 5

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★ 1

It's an alright gym. Really pricey for nothing being included what so ever. I would NOT recommend getting a trainer there at all! The communication within the building...I'll just say they need to take a class.

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★ 1

Some (If the shoe fits) of the employees here need to take a month off and work for Chick Fil A during that time to learn customer courtesy skills. No one is going to take your cool card from you if you say "Hello" or "Have a good day".

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★ 3

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★ 5

I’ve been going to this gym since it was Golds Gym. The transition to Muv fitness was extremely smooth and the changes are great! They have everything you need for sports training, weightlifting and cardio. Awesome place to workout!

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★ 4

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★ 4

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★ 5

Been a member since they broke ground! Love all the variety of classes.

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★ 1

Don't get roped into their contract, they can, and will, continue to charge you after you cancel. Dealing with them while you cancel what like dealing with a pissed off teenager. Very unprofessional

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★ 5

I've been a member at the former Gold's Gym before they made the switch to MUV Fitness and I must say that the changes made since the gym has become MUV are phenomenal. Everything from the "challenge" to the added group fitness classes and increased functional fitness area. This gym has it all! great amenities, friendly staff, and knowledgable trainers. Highly recommended!

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★ 1

I have been a member since this gym opened. Have stayed because I have a good rate. Horrible experience with CHRIS the GENERAL MANAGER today. He is rude and disrespectful. I guess he does not care that I have many options for gym memberships. He also must not care that this facility is consistently in a state of filth and disrepair. I am wondering what the health department might think??

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★ 2

Have gone to this gym over a year and it started out great with a low key relaxed vibe. They made changes over the past 6 months that have made it over crowded and over priced. I was counting down the days for my contract to be up which was today. I went in to cancel, they had already charged me and said any charges in the next thirty days will be added because I guess it takes a month to cancel my membership on a computer. Out way too much money but glad to never have to go back.
Side note: also used their tanning services which required payment for two months up front for old level 1 beds at best.

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★ 5

Absolutely love all of the new editions to the club, the cleaning has been meticulous, the staff knows me by name and I have found a fitness community to call home. The most exciting review is that I’m finally hitting my goals! Thanks MUV! Love you.

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★ 5

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★ 3

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★ 5

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★ 2

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★ 3

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★ 4

Left a bad review over a month age which was not fair to blame the entire gym for one guy having a bad day. I have been a member for over 3 years And have seen changes just this last month Very excited for the gym to be headed in a new direction away from the old golds way..congrats MUV on moving forward

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★ 1

Very upset and frustrated and quite frankly pissed off that they lied to my face saying they wouldn't withdraw money after canceling my membership which they did. I would recommend recording them whenever you want to cancel your membership so you have proof that they lied to you. Front desk isn't helpful at all. Don't recommend this place at all they only care about you when you are giving them your money.
And no, I was NOT under contract with you when you stole my money.

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★ 5

Staff is very friendly. Has all the equipment you need. Tons of great classes and members.

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★ 4

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★ 1

Customer service here is horrid one single person makes this place not worth coming into and they don't seem to give a s***

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★ 5

Great people and customer service! All the trainers and staff will help you out anytime you need it and will evan give you tips, pointers and evan spot you right away if they think u need it without you evan having to ask! Love the place!

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★ 5

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★ 5

Great atmosphere, group classes are the best. Ownership and management are awesome too.

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★ 1

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★ 3

We drive 15-20 minutes a day to use this gym specifically for the kid care (which is great!). My boyfriend, his kiddo, and myself love to play basketball together and only do so when the gym is empty so not to disturb anyone. Today, I asked for a basketball. Kid care is from 8 to 1pm. The middle aged blonde woman at the front desk told me that kids are only allowed in there between 2 and 4. I pointed out that the gym was completely empty and since kid care ends at 1 we would have to leave for an hour and then come back. Basically, we can't play basketball. She just says "yup."

My boyfriend goes up about two minutes, makes the same points, and applies the same logic and she says "ok."

I don't know if it was because I'm a woman or she realized that it was ridiculous, but either it was frustrating to say the least.

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★ 5

Amazing

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★ 5

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★ 3

Great facilities but not as clean as could/should be

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★ 4

Lots of weights and machines. It's clean
and the staff is friendly.

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★ 1

There are better gyms out there that don't actively work to screw you out of every penny. Take it from me- the effort that it takes to leave gold's gym is far greater than you could ever imagine.

UPDATE: This is a new name but has the same financial management company running it, so my previous rating remains the same. MUV Fitness (previously Gold's Gym) is absurdly hard to leave. Or rather, they don't care if you leave- you're going to keep paying for it forever, either way.

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★ 3

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★ 5

It is an easy workout place and you won't be bothered by anyone you and simply workout and then leave. They also have personal trainers here.

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★ 5

Great selection of equipment. Great atmosphere. Never crowded. I accessed services at a discount using my health insurance.

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★ 3

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★ 5

Well run and friendly place to work out.

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★ 5

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★ 5

Friendly staff, great equipment, not too crowded, clean locker room.

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★ 5

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★ 5

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★ 5

Lots of space, great selection of weights and machines, great smoothies for after workout.

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★ 5

Great MUV to change from Gold's Gym!! It is a friendlier atmosphere since the switch. The staff and trainers are great and always willing to help. They have great equipment. And the MUVIE Theater is the best!! I would not go anywhere else! I have learned more from the trainers in 4 months since it has been MUV than several years of Gold's Gym. Give it a try, you won't be disappointed!!

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★ 4

Good gym

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★ 5

Lots of equipment and classes, helpful staff, good value.

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★ 5

One of my favorite places. We've been members for a few years and always enjoy the atmosphere and staff. Everyone we encounter is very helpful and personable. I enjoy almost ALL of the group fitness classes, the instructors are all wonderful and extremely helpful when teaching classes. I've taken everything from zumba, Body Step, Cycle to the Beat, Body Pump, Body attack all the way down to yoga.
I love being challenged by the awesome group of teachers at MUV fitness, I'd highly recommend any of these classes to any one. New members or long time.. MUST TRY at least one of each.

After reading some reviews, I'd like to also add: the instructors don't know unless you tell them. If you feel like the music isn't loud enough or you think they are being too quiet. I'm CERTAIN they would welcome feedback, also on the sign in sheets there are areas to place your comments regarding class.

TRY ANOTHER CLASS, I promise you wont be disappointed.

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★ 5

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★ 5

Such friendly and encouraging staff, childcare, and very clean facility! Love my gym!

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★ 5

Good place.

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★ 5

Fun place to work out. David French, trainer is a great guy. All the trainers are very friendly and the atmosphere is welcoming. Love the new colors! Can't wait to see all the changes this year.

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★ 1

Spin class very frustrating. You can not hear the instructor. You can't teach a class if we cant hear you. Two years i have asked to have this fixed. Sadly i belong to a second club so i can have a spin class with an instructor. New lights and a new look doesn't help if you cant hear the instructor. 😢
.

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★ 3

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★ 4

I really enjoy working out here. The staff is friendly and the clientele all seem to be good people who are serious about working out. My only complaint (and its a big one for me) is that EVERY television in the weight area play the same bad music videos. This would be great if I were a 15 year old girl, but most of us who lift there are grown ass men and women. How 'bout playing a football game on a few of those TV's so we don't all have to gather around the cardio area for score updates?

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★ 1

Was the worst gym in Loveland they will act nice when you go in get you in contract. And then they do not care. never go you will be sorry you did.

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★ 1

Had a membership for years specifically for the Tuesday and Thursday pickup basketball games. New company took over and immediately removed both days from the schedule. Will be cancelling membership and go elsewhere.

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★ 5

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★ 1

All they care about it your money!! They charge you for every single thing and the customer service is awful. It takes several tries to get anything fixed. Tried canceling membership after moving and they would not let us cancel it. Said if we wanted to end our contract we'd have to pay the entirety of the contract. And we're extremely unfriendly about the whole situation.

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★ 1

Terrible Management..... DON'T GO!

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★ 1

Stay away from Gold's Gym in Loveland. Their facilities are nice, but the management is out to swindle you. I had an issue with my contract and got stonewalled for a month with some of the worst customer service I've ever seen. These folks don't want to work with you, they just want that monthly payment to keep coming. I'm gladly taking my gym business elsewhere.

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★ 5

I love this gym. Such a great place to workout and focus on my health goals.
From the incredible and attentive front desk staff when you walk in, to the friendly and helpful managers and trainers who all help to create a positive workout environment.
I always feel like a VIP at the most upscale spot around.
And I especially like the opportunity to finish my day in the sauna and recover with a great smoothy.
This is the best gym in the NoCo area!!

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★ 3

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★ 5

Golds gym has a comfortable and upbeat environment to get motivated in! The gym is clean and very welcoming. Kids club provides a safe and fun environment to leave you children in. They do weekly crafts and interactive activities with the children. The staff truly cares about all the kids. All members of staff in kids club is CPR and first aid certified so you can feel comfortable about leaving your kids while you work out.

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★ 1

Joined with a family membership after we moved nearby with young kids. Immediately after joining we had several negative experiences with the "kids club". Despite several attempts to work with management including a face-to-face meeting scheduled at their request and convenience, costumer service has been terrible! This particular Gold's Gym seems to be more interested in sticking you to a long term contract than forming a beneficial relationship with its customers. I strongly recommend avoiding this gym.

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★ 1

This is NOT. A REAL Golds Gym!!!! They do not honor other Golds Gym Memberships. Highly disappointing and extremely frustrating they can have the Golds name but not honor Golds Members from other facilities!!!!!

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★ 4

I love my Gold's Gym! My favorites things are bodypump and body flow yoga classes! I do think some of the equipment needs upgrading such as the treadmills and elliptical machines as they are showing their age! My favorite instructors are Anna and Joel!

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★ 5

Best gym in Loveland. Love the free basketball court, too.

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★ 5

Loveland Gold's is full of such welcoming staff, they always make my experience here so worth while! The classes are so fun to take and I have never had problem with the facility, it's always well maintained and the shakes are delicious!

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★ 5

Gold's Gym Loveland has an excellent staff. Nancy the Front Desk Manager is amazing and so kind, really making a "gym going" experience and enjoyable one.

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★ 1

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★ 5

Love my gym!! Gym is clean and open. Staff is always friendly and willing to help. I have not used the trainers, but my friends do and I hear great things about them. I enjoy the classes and the instructors are great. Love all the different options for cardio (especially the cinema room). So many options!!

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★ 5

I think the customer service at this Golds Gym far exceeded my expectations. The staff is friendly and accommodating. I would highly recommend to my friends and family.

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★ 5

Golds Gym has a great facility and very clean. They also have amazing trainers there to support you with achieving your goals. I highly recommended Chris McGlynn, he is the most incredible trainer I have had the opportunity to work along side with! I was able to go far beyond the goals I had in place. I am so happy we have a gym in town to support our goals!

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★ 5

Best gym in town. Great staff, trainers and class instructors. I love the option to choose free weights or machines to get the best out of my work out. This place also has a wonderful theater so that I can work out and watch a great show. I also love the many options for my aerobic work outs too. Treadmills, ellipticals, and stair steppers. Come join us and be a part of the family.

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★ 5

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★ 5

My experience at Golds Gym Loveland has been great, they have a friendly atmosphere and the convenience of their Kids Club is awesome, makes it easy to drop the kiddos off and pick up after working out. Friendly staff is also a plus

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★ 1

Why would a gym need 30 days notice to cancel a membership? I can't think of any other reason than to screw over people who have been loyal customers for years and to squeeze one more month of dues from them. I'll never go to another Gold's Gym.

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★ 2

The gym amenities and size are great. However, the customer service is sub par. Gold's finance company neglected to change all of the ACH records after I contacted them with the new banking info. Then one day we were surprised when they denied me and my son entry to the club for non payment of dues with absolutely zero notice. I then had to bring in my bank register showing the funds transferred from the account and also showing how their finance company dropped the ball. The manager offered no apology and appeared to be annoyed. There is a Planet Fitness opening in May just a couple blocks away, may have to check it out.

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★ 1

WORST GYM EVER!!!!!!!!!!!!! canceled our member ship SEVERAL times still ended up in collections because golds gym are greedy bastards!!!!!!!!! never ever will I say a good word about this place..... Only the dishonest policies they hold!!!!!

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★ 5

Awesome trainers who actually care about their members. Mark is awesome as is David and Andrea. Highly recommend this gym to anyone serious about getting in shape

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★ 1

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★ 5

Everything

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★ 3

currently a member and plan to change it up soon.

Also, I know a good deal of the people in the community here. I'd go as far to say they are in general a really accepting and fun crowd. However, the gym has not evolved in the last few years that I have been there, its my main reason for leaving. I give it three stars because it is indeed, adequate, but not enough to truly excel in, unless you are doing figure comps. I don't use personal training, but I do know the trainers there, and for the most part, they are on top of their respective games. I do suggest meeting them in person first though.

also, all the perks that the gym has added, come at a cost. another reason I am leaving.

Finally I noted a lot of people who have left 5/5 are current, or former employees.

summation, adequate weights, cardio, and gym facilities. Nothing stellar to rave about, four years and no real evolution in the gym, plus, a large customer base and VERY high traffic at rush hours. and maybe the rating is inflated. I have had no beef with management though. (personally)

thanks-

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★ 5

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★ 5

Over the course of the last 10 years I have had a chance to go to a lot of different guns between here and Fort Collins. Out of all the places that I have been to I can say that I feel Golds Gym in Loveland has been the best overall facility I have been to. Great space, never too packed and I feel like a good portion of people that exercise there have a solid knowledge of gym etiquette.

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★ 5

Always a great experience. Member for many years and have always enjoyed the equipment, atmosphere and employees!

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★ 1

crappiest gym ever to cancel a membership with, working out there was fine but i dare you to cancel...........it will never happen you need a lawyer........

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★ 1

My time at Gold's Gym as a member was fine, an average local gym.
My time spent trying to CANCEL my gym membership has been terrible. You work with an offsite company which you must call and put quite a bit of homework into figuring out how to cancel your membership, then you might not "do it exactly right" and they will deny your attempt to cancel and request that you send another certified letter.
If you ever want to NOT be a Gold's Gym member, do not sign up because trying to cancel will be difficult, stressful, frustrating, and TIME CONSUMING.
Gold's- please figure out a better solution. It is not the gym member's job to do all this back end work and figure out the dreadful details of how to cancel memberships. Read your google reviews, EVERYONE is complaining about the SAME thing: gym cancellation- the only good reviews are obviously written by gym employees. Make a better name for yourself in this small community, and find a better solution for your members.

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★ 4

I have had concerns/suggestions in the past and it seems like they address them quickly. My only complaint at this point is that they tend to be expensive. I have been a member for about 7 years now and have purchases personal training sessions off and on during this time. Most recently to get my price down to $55 a session, I had to agree to purchase 6 sessions. I am thinking next time I will purchase personal training through The Chilson Center where 5 sessions fare only $189. Seems like a much better deal than $275 for 5 at Golds. Also, I have wanted friends to join Golds and their membership prices seem pretty high compared to other gyms.

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★ 5

Great gym. love it.

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★ 2

The gym equipment and classes were adequate. If service to the community and stellar reputation were one of Gold's Gym's goals, they'd certainly fail. After honoring a 1 year contract and notifying management of home location change ahead of the end of my contract, the gym forced an additional monthly charge to my account past the contract end date before officially canceling. It seems the standard gym membership contract is archaic.....and so was Blockbuster; I can say, I'm much happier with Netflix....and without a Gold's Gym membership.

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★ 1

Absolutely horrible! My husband was harassed by other members and when he complained, management told him that his complaint was "far-fetched" and to never come back. Then we complained to the corporate office and no one ever contacted us! Do yourself a favor and avoid this place like the plague!

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★ 5

I've been a member at Gold's for a little over a month now and am really enjoying the atmosphere there. I have gone in to work out at different times of the day and never have had a problem getting on a machine whether it's cardio or weights. The staff is very helpful and friendly. They are quick to repair if a machine goes down, unlike other gyms I've belonged to in the past. The gym and locker rooms are clean and well kept which is another benefit. They have multiple machines of the same type to accommodate everyone, that is great as other gyms I've belonged to have not had enough equipment. The members are cordial which is also a plus and the hours are great as well. I would say the one thing they need more of is dumbell weights especially in the 10 to 30 pound range and a swimming pool as I am a swimmer. Other than that I really enjoy Gold's and am glad to be a member.

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★ 5

Love the staff & all the classes! Never a wait on equipment. Best in town!

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★ 2

Deceptive contract practices.

Lack of equipment upgrades/Broken rundown gear.

Extremely dissapointed with how you have handled a long term customer.

Misleading sales practices and an attitude of "take it or leave it" is garbage. Andrew, Golds is responsible for all representations that past and present employees make. I am not surprised just dissapointed. A lesson for me in not trusting a local company to live up to what they represented which is now false. Word of mouth goes along way in Northern Colorado

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★ 5

I have really enjoyed the variety of options I have to workout with. I currently work with a trainer here and have nothing but wonderful things to say about how she has been helping me reach my fitness goals. I would definitely recommend this gym to anyone who is serious about living a healthy lifestyle and wants to stay committed.

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★ 2

They are very friendly at the facility the few times we were there, however when your contract is finally up, the loop holes we had to go through to get this cancelled were ridiculous. We originally got a number of the local club to call in order to cancel because you can't cancel your membership by going to the club. The number they originally gave us then told us we needed to call a different number. After calling that number, they said we had to do it by going into the club??? So we called the club again, who then gave us a different number. This number was actually one of the few that you were not on hold for 20 min. Now to cancel our membership, we have to send a certified letter to an address... ARE YOU KIDDING ME??? It took 2 days of making phone calls to get to this point and we still have to send a certified letter. If you are committed to using Golds Gym forever, then it's the gym for you.

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★ 1

Don't listen to the staff when signing a lease. READ EVERYTHING. They will f- you for everything. These people are rotten.

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★ 2

The web site has irritated me. When I tried to check out their membership options, I am told to "enroll" first for the 7 day VIP pass. But, gee, guys. What if I don't WANT to even try you out after I check rates and figure out you are too expensive or that I just don't like the plan? THEN you have my information so that you can spam me and send junk mail. No thanks. If they won't be up front about their plans and rates then I don't trust 'em. Not one little bit.

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