★ 5

Terrific gym at unbeatable value. As good as any gym I’ve been to in terms of availability of squat racks and machines as well as range of cardio equipment. Cleanliness is way better than similarly priced gyms and comparable to much more expensive gyms or 4/5 star hotel gyms. Everyone is polite and helpful on the staff.

Haven’t taken classes so can’t speak to those yet.

Really no negative feedback.

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★ 5

Staff is Great!

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★ 5

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★ 5

Trevor at Big Sky in New Britain is one of the most kindest, most patient, and most understanding people you could hope to encounter and do business with. His knowledge and expertise are outstanding - honestly he should be one of the owners running Big Sky. I called with a concern, and he spent over a half hour with me talking everything through and genuinely trying to find a solution. He promised he would call me back, and kept his word, getting back to me within 24 hours. Trevor is phenomenal at what he does. If you ever have concerns or issues, he is absolutely the person you want to talk to. Highly recommend!!!

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★ 5

Big Ski is a great environment for working out. I’m also there regularly for stretching sessions with Miguel and they’re great! It’s amazing what stretching can do for the body. I feel so refreshed and limber afterwards! Oh,and the protein shakes are great too!

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★ 5

This place is great!

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★ 5

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★ 5

Great staff. Great atmosphere, kicks planet fitness A$$$

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★ 5

Amazing staff and great environment. Look forward to coming here every day!

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★ 5

Great gym

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★ 5

It’s always clean, good shakes

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★ 5

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★ 5

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★ 5

10/10

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★ 5

I love Big Sky 💙 Carolina is very nice and helpful. Love the blendz & the atmosphere. Keep up the good work team! Phenomenal experience everytime.

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★ 5

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★ 5

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★ 5

Great gym with great trainers and staff. They are always investing on their facilities and equipment! Also the shakes and smoothies are delicious!

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★ 5

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★ 5

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★ 5

I recently started going to Big Sky this year and I have no complaints. Staff is always so friendly, Trevor is the best, and Jesse my personal trainer has been a huge help in my life!! Highly recommend this place

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★ 5

I have been a member at this gym for 8 hrs now. They have everything I need. Plenty of space for stretching, all the free weights & machines you need for weight training. Plenty of options for cardio. Staff is always exceptionally nice and courteous!

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★ 5

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★ 5

Excellent service, great shakes, very clean! Super chill and feels like everyone is friends with everyone to reach the goal!

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★ 5

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★ 5

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★ 5

I love the atmosphere here, actually switched my main gym to come here. I didn’t look back since

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★ 5

staff is always so friendly and welcoming!

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★ 5

Everything is nice. Love the environment

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★ 5

Gr8 gym very friendly staff and affordable pricing

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★ 5

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★ 5

Love this location. Liam is super helpful and always one of the first ones to greet me when I come in for a workout

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★ 5

Great gym friendly staff and the big sky workout shakes are amazing

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★ 5

Employees have great customer service, clean and friendly environment, encouraged to grow. Membership is affordable. Best gym available hands down.

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★ 5

Amazing service! Very clean

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★ 5

Everyone is super awesome and friendly!!

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★ 5

i love big sky

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★ 5

started coming here in june, has been nothing but amazing! staff is super friendly, helpful and on top of everything. Definitely recommend coming here!

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★ 5

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★ 5

Big Sky is the best gym in CT, the staff at New Britain is amazing and they’re always improving the gym/equipment. The memes on the tv screens are the best part🥰

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★ 5

Very friendly staff and great environment !!

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★ 5

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★ 5

jalinne so nice and welcoming, she makes the best shakes!

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★ 5

Love coming to Big Sky! Staff is awesome, especially Jalinne who is always so so kind and makes the best shakes!

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★ 5

I've been here since January 2022 and they've helped me get to my weight goal and beyond. This is a great gym with great shakes! Thank you!

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★ 5

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★ 5

This location is always clean and the staff is nice. Trevor behind the desk is great!

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★ 5

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★ 5

Great gym

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★ 5

amazing staff great clean gym and amazing access to tanning beds etc

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★ 5

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★ 5

Awesome gym. All the equipment you need to get a great workout in. Great staff as well!

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★ 5

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★ 5

Super warm and friendly staff and environment, people are pretty nice here there’s a lot of community. Made a friend or two and the shakes are good. Liam at the front desk is super nice.

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★ 5

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★ 5

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★ 5

Me encanta este gym está muy bien equipado , es un lugar decente , tiene área de spa , baño y bañera para ducharse , locker renovado, y las personas que visitan este lugar son muy decentes eso me gusta

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★ 5

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★ 5

Made me huge

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★ 5

Nice employees and great protein shakes

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

I really liked the gym and the shakes but unfortunately every time I went the gym was extremely crowded and you would need to wait to use a couple of the machines the only ones that were always available and the ones I would always end up using were the treadmills and ellipticals. It made it really hard to weight train when you had to wait for others to be done. Other than that everything was great.

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★ 1

The staff is amazing here and they do a great job, but this company is an absolute nightmare. I fought for weeks to remove my card and turn off auto pay after cancelling my membership.

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★ 5

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★ 4

Excelent environment

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★ 5

Great environment and great staff!! Highly recommend this gym!

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★ 5

Big sky is great! The staff here are amazing and the facility is always clean!

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★ 5

Wonderful staff!! Everyone who works here is always very nice and helpful. The gym itself is always clean and well maintained

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★ 5

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★ 5

Everyone is super friendly! All the trainers are amazing! Especially Jesse!

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★ 5

Great location and always super clean! Staff makes you feel like a friend and not just a customer.

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★ 5

Great location, great staff!

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★ 5

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★ 5

Very nice gym would recommend

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★ 5

Great team of employees and a clean environment.

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★ 5

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★ 5

Excelente ambiente y el personal muy amable.

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★ 5

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★ 5

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★ 3

update with cancellation, manager at big sky got back to me way faster then abc, finally cancelled but holy hell all that work from abc is crazy. i love my trainer Talon i will miss him dearly and will keep all the exercises he showed. Thank you Talon for training me! and thank you John getting back to me

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★ 5

such great employees and clean.. lots of room upstairs and downstairs with various machines and delicious shake options (nb location )

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★ 2

Wow to cancel a membership I have to have a disability or move that is crazy !!!!!
Why should I keep paying for something I’m not going to .. so upset !!

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★ 4

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★ 5

I love this place such a great environment to be in the staff is amazing & extremely helpful when needed‼️

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★ 5

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★ 5

Big Sky has helped me in more ways than I can imagine. The gym is always clean, the trainers are amazing with specific meal plans, and the front desk staff is always approachable! 10/10

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★ 5

Amazing gym and staff highly recommended

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★ 5

I’ve been going to big sky for a long time now and by far my favorite worker is Chloe, she is always positive and in a good mood.

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★ 5

Best gym ever! Khloe, Alicea, Trevor, Jill, Caroline, Liam are outstanding and provide the best experience. Highly recommend.

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★ 5

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★ 5

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★ 5

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★ 1

I bought a Big Sky membership 4 months ago for my grandson because he suffers from depression and anxiety, hoping that exercising could help him cope with his me tal health issues. He was excited to try it but when he arrived at the gym, he got too anxious and had to leave. He has not been using the membership because just thinking about getting there elevates his anxiety to unmanageable levels. I sent a letter to customer service requesting the cancelation of the membership. They replied that they needed a medical diagnosis indicating that my grandson is disabled. As many people who suffer from mental health issues, my grandson does not want to seek treatment. He was hospitalized once due to a psychotic episode, but refused to continue his medication and treatment regimen. As a result, he has not been officially diagnosed. Therefore, we cannot produce a letter from a doctor. I am an elderly woman living solely on social security. I cannot afford the $32 dollars I am paying for my grandson gym membership and cannot produce the letter that the fitness company demands. I have sent several letters appealing to this company’s sense of humanity only to get the same reply asking me to send a letter from a doctor indicating that my grandson is disabled. My grandson would not be considered disabled by a mental health professional because he cannot be in places where there is noise y large crowds. Therefore, not only am I struggling with my grandson’s mental health issues. I am also stuck paying a membership I cannot afford and this company could not care less.

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★ 5

Trevor was awesome

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★ 4

Good shakes an good vibes

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★ 5

Had limited time to complete a workout and grab a shake. Liam was great! Appreciate his quick and efficient assistance!

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★ 5

Liam is great! Alicea is also great!

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★ 5

Great service great people

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★ 5

I’ve been coming to Big Sky in New Britain for a while now, and it’s easily one of the best gyms in the area. The facility is always clean, the equipment is well-maintained, and there’s a ton of variety when it comes to equipment availability. The staff is friendly, big shout out to Holden, Liam and Julian. The environment is super welcoming whether you’re a beginner or a gym regular. Highly recommend checking it out if you’re looking for a solid place to work out!

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★ 5

Jalinne and Trevor are the best! They are always so happy!

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★ 5

What is the price for monthly and annually?

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★ 5

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★ 5

Great gym !!

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★ 5

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★ 5

18+ years of membership

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

If you're going to join do not let them get your CC information. They double charge (and I'm not talking abut the extra annual fee)

I've also heard microaggressive comments while at the smoothie bar. Maybe they thought it was okay because I am white - but it is not.

Needless to say I am no longer a member

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★ 5

Amazing experience absolutely love this gym, great service,good vibes, and very good for the family.

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★ 4

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★ 5

super clean, nice staff, everything you need

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★ 1

i usually have no issue coming into the gym but as i waited to ask for a shake the two women up front proceeded to look and me and continue talking until a man of opposite race i must say walks up and they tend to him immediately. i’m not quick to call prejudices or inequality but the look felt like an annoyance. i only run into problems at this new Britain one specifically, not all the workers are bad.

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★ 5

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★ 5

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★ 5

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★ 1

If you’re going to use this gym I highly recommend not keeping your credit card on file. I’ve had to go back-and-forth with them multiple times regarding fraudulent charges.

Updated: in response to my “anonymous review” it should be noted that I have emailed the email noted in Big Sky’s response as well as the billing agency. Neither were helpful. I should not be shamed into putting my info on blast in order to not be charged fraudulently.

This review is not a cry for help. This is a warning / heads up to people who are thinking about joining

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★ 5

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★ 5

Love this Gym! Love my PT Jesse and how he motivates and encourages me throughout the sessions!

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★ 5

Jalinne was lovely and full of positive energy!!!!!

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

I've been going to the gym for about two months now, and I can honestly say it's amazing. The service is excellent, the staff is wonderful, and there's a fantastic range of machines available. I highly recommend it!

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★ 5

My experience is amazing they have great people around you that will help get better with endurance and stamina. They are so positive and uplifting and they motivate me to do better and work hard.

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★ 5

Janine’s awesome!

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★ 5

Great Gym Great staff Good Vibes

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★ 5

Love this gym!! Specially how clean it is.

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★ 5

I’ve been a member for years here. I will never go anywhere else! Cleanliness, friendliness, machine selection, smoothies 10/10!

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★ 5

Caroline & Holden were amazing help after our workout and she made the best smoothie I’ve ever had! 10/10. Favorite gym, favorite smoothie girl

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★ 5

Love this place. Everyone is welcoming and friendly.

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★ 1

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★ 5

It’s conveniently located and has the equipment I need for a good workout.

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★ 5

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★ 5

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★ 5

love this gym. the vibes are so good and the shakes are amazing! i bring my friends as guests all the time because the machine options are great and the staff are so nice. friendly for all levels :)

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★ 5

Great to work out at, everyone is very respectful and nice also felt better in my life coming to Big sky.

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★ 5

Awesome sauce

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★ 5

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★ 5

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★ 5

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★ 5

Big sky is the best gym in hardford County for sure good day care great people nice and great been going here last July 👍 amazing.

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★ 5

Gym is well maintained with friendly staff.

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★ 5

Love this gym the equipment is fantastic and it is never super full. The staff members are very attentive and they make the best shakes

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★ 5

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★ 5

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★ 5

Best shakes ever!

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★ 5

I love my gym i love the staff they're awesome i recommend big sky to anyone and everyone

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★ 4

Gym itself is great, has plenty of amenities, and plenty of weights and equipment. However, this may be one of the worst designed parking lots with the smallest spaces on the planet. At busy times there is literally nowhere to park and no auxiliary parking within a reasonable distance. If you plan on going after work, be warned you may have to alter your schedule due to the lack of parking. It's hard to enjoy the fantastic smoothies when you can't get in the door.

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★ 5

I started coming to Big Sky almost a year ago now and I absolutely love it here! Great gym environment, friendly staff, and clean equipment.

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★ 5

The best!

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★ 5

I don’t even have a membership at Big Sky New Britain, but I literally drive there just for their shakes(they’re that good especially the peanut butter dream one ) Hands down the best protein shakes I’ve had anywhere. They’re always made fresh, taste amazing, and have the perfect consistency. On top of that, the customer service is top-notch. The staff is super friendly and always welcoming, even though I’m just there for the shakes. If you’re in the area, it’s 100% worth stopping by!

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★ 5

I would like to give a BIG shout out to managers Johnowen Sasso and Trevor Dinello of New Britain Big Sky gym for retrieving my car fob from the sewer today!! You guys rock! Thank you so much! 👏🙌

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Amazing gym extremely clean the trainers are top-notch as a woman sometimes it's intimidating going to a gym full of men but not here everyone is super friendly and extremely respectful and the staff make sure everyone feels safe great experience highly recommend

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★ 5

Great gym and great smoothies!

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★ 5

Liam caroline was very helpful love this gym and will keep coming back A++

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★ 5

This is a great environment! Great space and lovely people

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★ 5

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★ 5

Great gym to get the job done.

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★ 5

Been going here for years! Liam makes the best shakes

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★ 5

Love going to the big sky new Britain.
Liam is the best.

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★ 5

It’s always super clean! The workers are awesome to talk to and if definitely consider this my workout home 😂💪🏼

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★ 5

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★ 5

Trevor is an amazing employee at Big Sky. Very helpful and always friendly.

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★ 5

I’ve been to several gyms in my life and Big Sky is one of the best around. The staff is beyond friendly and attentive. The other members are so supportive and kind to each other no matter the fitness journey your one. Beginner or seasoned veteran- no one has any judgement.

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★ 4

A great gym to start your fitness journey at! Plenty of machines, free weights, and equipment for a great workout!

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★ 5

Great gym great staff amazing environment and best shakes ever⭐️⭐️⭐️⭐️⭐️

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★ 5

This gym has an amazing selection of machines with an amazing staff that makes great shakes!

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★ 5

Trever and jullia the goat

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★ 5

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★ 5

Love the facility! Have left for other gyms and came back because this spot has everything g you need and the staff is always so friendly! Highly recommend!

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★ 5

Big Sky is the best! Love their facilities, tanning, and their shakes and juices. Very friendly and helpful staff as well.

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★ 5

Amazing service, great vibe, healthy/yummy shakes!

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★ 5

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★ 5

Friendly staff, clean equipment!

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★ 5

Front desk is great!

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★ 5

Great service and very friendly, helpful staff!

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★ 5

Big Sky is hands down my favorite gym in CT. The facilities are clean, staff is friendly, and the protien shakes are amazing!

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★ 5

The best gym I have joined! The gym is so clean and the staff is so friendly! They also make their own shakes which are SO WORTH IT!

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★ 5

Been a member for over 12 years
Clean and love the staff

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★ 5

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★ 5

This is the place to be!! I won’t go anywhere else.

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★ 5

I really enjoy the gym. Great atmosphere. Great energy. Machines are available most times I come. Everyone's in their zone it's awesome. Been to many gyms and by far big sky is my favorite.

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★ 5

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★ 5

Good shakes. Good people. Good equipment. Not too crowded. Clean locker rooms. Would recommend

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★ 5

The Big Sky in Plainville consistently makes the shake quite thick, which I like. I pick one up every Wednesday afternoon.

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★ 5

The best gym I’ve been to in CT. They have an amazing and motivational atmosphere, and the employees are all very friendly and helpful.

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★ 5

The entire staff is super friendly and helpful. I love working with Maggie each week to work on my overall health and weight loss goals. I feel like we are in it together and every one here cares about your success.

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★ 5

The staff is nice and helpful and I find the joint training sessions helpful/motivational.

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