★ 1

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★ 2

I paid full at the beginning for one year membership and the person at counter who helped me he offered me after one year I was going to have 1 month free pass because on that time they have especial offer but when my 12month membership finished I asked for 1month free which they gave at the beginning they said said they never have that. Kind of offer That Day the same person was there and told him and he accepted that he said to me but he told me I am sorry now we have different managers so I can’t give that one month free I never asked for that at the beginning they just offer me they lied to me I spoke with the manager he didn’t help me I was in my right I told him that I going to give a bad review and he said to me is ok you can do it that made more ungry He doesn’t ’t care about business Before that also I have another experience the manager was not polite

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★ 5

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★ 1

It’s been 2 days, they’re supposed to open at 5am and they didn’t. This is disrespectful for all of us, who wake up early to workout. Also the gyms women’s bathroom is so dirty. I’m so disappointed, I like the people here but the manager is running this gym really bad.

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★ 2

Good gym but its happened multiple times, where the gym is closed in the morning and No one shows up. Why claim to be open if youre not planning on it?

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★ 1

Who’s the manager here? Extremely disappointing experience. I signed up for the 3-day free pass directly through Crunch’s official website, which clearly listed Norwalk, CT as a valid location. I used it once, then came back the next day — only to be denied entry and told it’s “only a one-day pass.”

That’s not my fault. If Crunch changes its policy, it should update its own website instead of misleading new visitors. I was genuinely interested in trying out more equipment before considering a membership, but the staff this morning were dismissive and unhelpful, showing zero willingness to resolve the issue.

If this is how Crunch treats potential new members, I can’t imagine how they handle paying ones. False advertising and poor customer service.

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★ 1

Absolutely ratchet! Called about cancellation was told I had to come in person and bring a note. I show up ans it’s a completely different scenario. Now I have to download app and cancel. Total waste of my time. I was also told that you have to give 30 days notice to cancel and I was to pay another month of the membership plus the yearly fee of $75! Now if I actually went to this gym I’d have no problem but I haven’t used the gym in 3, almost 4 years. So my monthly payment and yearly fee was paid for no reason the last 3-4 years! I explained that to then manager and no care whatsoever. Wanted me to pay $75 + $19 to cancel today. I paid the monthly fee of $19 but refused the yearly fee. I’ll just cancel my credit card on file I don’t care. Send me to collections for $75! Absolute money-making operation that preys on people who don’t use the membership.

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★ 5

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★ 5

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★ 1

Days without soap in the men’s room. Disgusting. Buy a .50 soap pump from shop rite. I mean - come on. Do better.

12 year olds constantly taking selfies in the bathroom. Dudes - you look ridiculous.

Gym staff on the cell phone constantly. No enforcement of rules - like the sign in tha bathroom that says no photos.

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★ 1

Careful they dont release you from your contract. I have a monthly contract and cancelled twice via email and once in person and they keep charging my card. I actually find the location ok. It’s pretty grimy but everything you need and people are nice but this is something I had to post about. Maybe management acknowledges this way?

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★ 5

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★ 5

I liked it.

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★ 1

Unfortunately the place has gone downhill since the management changeover and since I joined in 2020, anyone can basically see the signs that this place will close soon as there is zero intent on keeping the facility clean or fixing machines / equipment when broken down, as well as zero intent to invest any capital to help the facility, to the point where the padding has been falling off the cardio equipment (ellipticals) for quite some time with no correction at all, and the mens locker room certainly does not get daily attention in the least making it a possible health code violation. Also, their 5am opening time during the week is hit or miss, with enough misses that can interrupt someone's daily routine, their staff has shown up at 5:15am or 5:30am, or just recently around 6:00am I was told one morning with 15-20 members waiting in the vestibule. Completely unacceptable from a customer service aspect, I would suggest another gym to anyone interested in joining.

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★ 3

I started using the Norwalk location in August of 2024. Overall it is a solid gym with a fair amount of space and equipment. the mens locker room has plenty of lockers and the bathroom is reasonably clean. The staff have always been friendly. However, over the last few months there's been a lot of wear and tear on the equipment and several taht are broken and out of service for longer than necessary. This was a problem in the Port Chester location when they were open and that's exactly why I chose to leave that facility for this one. So i hope management will have the equipment fixed asap.

Source: Google

★ 1

This gym has only gotten worse since the new manager took over. Everything is dirty and unsanitary. Machines take forever to get repaired—if they get repaired at all. Some areas are freezing, while others are uncomfortably warm. The bikes have been broken since I first joined three years ago. Some personal trainers are rude, and the HIIT classes are extremely loud. They take up the entire area, even when they’re only using half of it. Meanwhile, the manager is just hanging around, laughing—laughing about what, exactly?

You can clearly see how the gym is progressively getting emptier. And honestly, if you can’t work out because maintenance doesn’t exist, why would you keep coming? Start by fixing the machines. Never in my life have I seen anything more poorly managed. The gym is a complete mess. The front desk staff are glued to their phones and can’t even be bothered to say “welcome.” 😂 make them clean, at least

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★ 1

5:30 am and the gym isn’t open it. They are suppose to open at 5am!

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★ 5

Big shout out to Crunch in Norwalk, Connecticut, for letting me host a fitness challenge on Memorial Day! Your support means a lot, and I'm excited to honor our heroes with this event. Thanks again!

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★ 4

Found the Gym to have all the good stuff. Staff was friendly. Would give it 5 stars but trying to get in to the place from someone not familiar was an interesting experience. They could do a better job with signage. The entrance is in the parking garage.

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★ 1

Besides everything in the gym being half broken the gym isn’t sanitary. At the same time it’s cheap so idk

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★ 5

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★ 1

I never post any review, but first time I want to do for Crunch fitness
They need to improve almost everything. But first they should start with customer service, horrible staff, manger is rude(don't even know if he is the manager, he called himself manager). Equipment are not maintained well, most of the time they are broken

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★ 1

So unhygienic
Half of the equipments are not working
When we ask the management when will it be fixed
They say next week, what actually they mean is next year 🫡
I have their of their top of the line plan which includes bring in your guest
Never they ask me my guest to sign in, all of sudden they ask your guest to sign in and then they say that it’s their policy, then where did the policy went for so many years 🤣( either it means that the staff is new or not trained properly) and half of the time there is no one at the reception(management should check the CCTV footage)
Moreover when we complain about the equipments not working the guy (called himself the manager) has a audacity to tell me that looks like it’s not the place for you, you can cancel your membership WOW

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★ 1

Hope there should be a sanity inspecton
This gym will be close
It’s so unhygienic and half of the equipment doesn’t works almost 90% of the time
And when you ask them they will say it will be fixed by next month(what they mean is next year )

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★ 5

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★ 5

Great gym. Small but fully stocked. Staff is nice. The only problem is people don't clean the machines when they're done but that's not staff's fault. Easy contract. Super cheap. No hidden stuff.

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★ 5

Love this gym, the staff is amazing and so friendly, and the zumba classes are the best!! 🫶🏼

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★ 5

I am a relatively new member of crunch Norwalk. I’m very impressed with the staff. They are extremely helpful whenever I have a question about equipment and have given me a lot of tips for working out. I find there is always available equipment to use when I am working out during the daytime.

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★ 4

It’s a good gym, decent equipment but my one issue is that it’s always way to cold. In the summer they crank that a/c to where you feel it blowing on you while you’re working out, feels awful when you’re sweating. Then its 30 degrees out in the winter and I need to wear a hoodie and sweats to feel comfortable working out, if I’m in shorts and a t-shirt I’m shivering inside. They just gotta set their a/c to 73 and it won’t be so uncomfortable.

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★ 5

Great gym! I love it

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★ 5

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★ 5

crunch is a great gym

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★ 5

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★ 5

BEST GYM IN DA WORLD .

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★ 5

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★ 5

Great gym and welcoming environment thanks to the staff

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★ 5

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★ 5

The best gym in the area!! The front desk is amazing especially Carly! Love the environment and the machines! The classes are great especially HIIT with James!

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★ 5

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★ 5

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★ 5

I’ve always been a huge fan of Crunch gyms, and the Norwalk location definitely lives up to the hype. Wayyyy more new equipment then other Crunch gyms I’ve been to. Great staff! Everyone is super helpful and super down to earth. The management is great, I always feel taken care of or at least reassured about any questions I have. I love the new hydro massage machines, great platforms for squatting, great pull up bar area for calisthenics. Easy parking too!

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★ 5

It’s an amazing gym with great equipment, great environment, and a super nice staff!
Keep doing the work you do!

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★ 5

Convenient!

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★ 5

best gym in the area

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★ 5

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★ 5

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★ 5

Best gym in town, they have awesome staff that is always willing to help and motivate you. Plus the environment is always positive and uplifting 😎

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★ 5

Love love love very nice place

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★ 5

very nice place

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★ 5

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★ 5

JUst getting back home from the Holidays visiting family and I had a great experience working out here. Would definitely be using when i go back to visit!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great group fitness classes!!

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★ 5

I love this place so much, great atmosphere. Managers are great and very helpful, staff is amazing!

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★ 5

Love the Club. The staff is very friendly place is clean. I highly recommend.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Very nice place to train, good attention, the Zumba classes are fire!!! 🔥

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★ 1

The condition of the equipment, the organization and the lack of cleanliness at Crunch in Norwalk is at a increasingly unacceptable level. I have talked with management numerous times over the past six months. They have claimed that they were going to improve. It has gotten worse and worse and worse. Tonight I was there and much of the equipment is out of order with a sign posted. Other equipment is out of order with no sign on it. The men’s bathroom is a pigsty. The mirror in the men’s bathroom is filmed over with filth.

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★ 5

a great place for a workout

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★ 5

My favorite place to be! I am always greeted with a smile which motivates me to work harder. Great atmosphere with upbeat trainers who push you to the limits!! They have the members best interests to reach their goals. Whole team there is so friendly and courteous. The Gym has gotten better with each management change, by adding additional equipment, cleaning stations and adding the most qualified management team and staff. their number one priority is the embers of the Gym.
Highly recommend working out there.

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★ 1

A tired dump! Place has gone downhill rapidly after the last manager (Chris) suddenly left. Machines break and stay broken for weeks and weeks.
I'm giving it a one-star rating because zero-star is not available.

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★ 1

One of the worst administration, the cabinets las broken for months evere when they take $50 annually to all the members for "maintenance and repairs" I feel a big disappointment because I have been a member since 2014. 😔

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★ 1

Not only did the basic membership price go up, the machines never get fixed. Every week there’s another broken machine that goes unfixed.

Also, the owner replies to these reviews, but neglects to do anything about it.

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★ 1

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★ 5

The Staff are always very friendly - I know the Gym is not the Biggest But is enough for Anyone to get in amazing shape. Yes there will be broken machines, yes there will be teenagers hanging out, yes there will be Karen's who think because they see plates and dumbbells in the floor assume is the Staff fault. Is not It was me. My bad. Been a member on and off for many years. And to the people who complain about Petty things Go work out outside then

Source: Google

★ 1

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★ 2

READ BEFORE JOINING:
Used to love Crunch Fitness but it is not the same as it was 3 years ago.

Pros: Has good amount of equipment and was super cheap when I first signed up (10ish dollars a month). Workers are nice.

Cons:
Machine do not get fixed for weeks/months at a time. - Cable machine cable has no resistance. Leg extension machine is probably still broken. Rowing machine has various loose screws. Crunch will say they are waiting for the parts, but in the time it takes to fix the machines, you should have already swapped gyms.

As of a couple of months ago, Crunch refuses to freeze accounts for any reason, meaning students have to pay in full while not attending the gym for months (this used to not be the case).

In order to cancel your account, not even their manager will do it, they have outsourced to India, so you have to call a random number and give your card info over the phone.

This gym is no longer ideal for students.

Source: Google

★ 1

I have been here for a whole year and I cannot continue, I was having a good time until I came to cancel my membership, they make it so easy for you to sign up but annoyingly hard to cancel, you have to pay fees in order to cancel your membership, terrible.

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★ 1

I honestly love this place, been a member of crunch Norwalk for over 4years now. But lately encountered the most mean and rude staff. Not just once but twice he has come to me in the middle of my workout and takes away the dumbell or any equipment that I am using saying that he is using it for personal training. This is just so wrong. I am not paying so much money that your staff can just come up randomly in the name of personal training. Would be better, if they come asking politely how much longer would I take or just be nice and not rude. Is it that difficult for a human to be nice?
Such a shitty experience.

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★ 5

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★ 1

Pésimo servicio! Las niñas de la recepción son amables pero los entrenadores no! Las máquinas les falta mantenimiento, es muy pequeño, siempre está ocupado, los hombres no son respetuosos siempre miran a las mujeres todo el tiempo, no lo recomiendo CERO! estoy intentando salirme de ese gym

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★ 1

Good Gym. Do not ever sign a personal trainer contract here. They will charge 2 months after the section are done.

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★ 1

Absolutely worst. Very difficult way to cancel your membership. They charge an additional month upon cancellation. You have to go thru the customer service number which you can’t find from the website and the website portal to cancel doesn’t respond at all. Never signing back up again.

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★ 1

Chris is a manager at Norwalk who lied and said he wasn’t in for more than two months! I am still trying to cancel my account! I’ve never stepped toes in there and they are charging me $109 the worst. The from desk lady told me she was giving me a refund to ope never happened, then gives you a number in Georgia to say call Norwalk to cancel/ refund! For three months!!! I will never work out here, they are working your money out of your pocket! Manager Chris the WORST Manager!!! Yes I’m still paying….

Update The Manager called The Norwalk Police!!!!!!!! Norwalk police said don’t visit or call or enter!! I just want a refund and your brother in law will not intimidate the people of Stamford for not wanting to Join a gym!!

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★ 3

Most times I walk in, there are no staff at the front or if there are, they do not acknowledge others who come in. Depending on the day there's 1 or 2 people who actually do their job and are helpful. The spray bottles are empty most days and weights are left on at different stations making it annoying to have to unload plates. Seems like that would be the job of the people employed there (to make sure stations are reset, spray bottles filled, paper towels available) instead of hanging around talking to each other in the trainers den.

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★ 4

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★ 1

I went in person on October to cancel my membership. Was told it will be canceled and I left. Months later, my dad was still being charged from crunch. Called and was told it was canceled. Next month my dad was charged again. Called again and they said cancelation doesn't work like that and I have to call a number... And I had to pay for next month to cancel it... And after that... Too much to explain at this point. I wanted to come back once I'm ready, but i can't. I can't believe I recommend people to go here. Other than this it's good, if you don't plan on canceling.

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★ 5

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★ 2

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★ 4

We like coming here and have been coming here for some time. Some of the machines have been out of order for a long time and on occasion there are no paper towels, but some machines get fixed quickly maybe it depends on the parts? Overall satisfied

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★ 1

They will not let you cancel your membership. I have been trying to get then to cancel my membership since pre covid and they are still trying to charge me. I have requested cancellation several times with no resolution.

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★ 1

Used to be good ,NOT anymore! Machines are broken ,too many members especially teenagers that come in groups and all use the machines after one another ,people sitting on the equipment and chatting on their phones!No oversight!Some of the machines are out of order for months !Looking for a different gym .staff changes all the time Do not recommend

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★ 5

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★ 1

I like to come at 5 in the morning but lately they are not opening at 5, always around 5:15 - 5:30

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★ 5

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★ 1

This gym is the definition of “you get what you pay for”. Has all the necessary equipment and doesn’t get too crowded even during peak times.

However, they really need to do something about the music level when they do the workout classes. It drowns out everything else while you’re working out since it’s not in a separate room. The dudes music selection is also terrible - it would be more tolerable if he played decent songs and not country, oldies, and generic wedding songs. His incessant shouting during class also will make you want to claw your ears off.

Source: Google

★ 3

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★ 1

Because there is no handicapped entrance they ended my silver sneakers.membership paid by Aetna I showed my handicapped plaque card from motor vehicles the Norwalk police and fire dept did not care a Norwalk police officer who is white and bald threatened to arrest me if I didn't leave is am a victim of domestic violence with a thirty year protective order against a sex offender I have a ripped rotator cuff from the security guards at Stamford er a year ago bruises and all if someone grabs my right arm they could severe it and I could lose it I am Catherine Vail I am afraid of police brutality in Norwalk CT the police have nothing better to to do them assault 58byearbhabdicapoefnhomelessbwomenbtheynget a power surge out of it the Norwalk police are machine as sung by the village people in the seseventiesv I like to know if the city of Norwalk has any transger police officers. If u rally sgologize for the inconvenience then letba 58 year old homeless woman who was a taxpayer come and take a shower or I'll have to go on two buses to the pilot in Milford and spend 20 to take a shower a the truck stop your apologies mean nothing I need a short

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★ 5

Love the 30 min circuit!

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★ 5

Great assortment of equipment and machinery to get the workout going!

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★ 5

You really can’t beat working out with tons of natural light and a river view…

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★ 4

I have only been to this location a handful of times when im in the area. This is one of my favorite locations. good variety of machines, fairly clean and spacious. im not too crazy about the parking lot, to me its kind of awkward getting in and out- but not the gym's fault.
As stated i have only been here sparingly and have always had a pleasant experience.. so take my review with a grain of salt as compared to the regulars.

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★ 3

I’ve always enjoyed Crunch for what it is but things seem to be falling apart. It seems that there is alway 5+ machines that are broken and not fixed for months. Please get this place back up and running and revisit routine maintenance — here are pics of a few that wont power up, are missing parts or flat out broken off

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★ 3

Please fix the stationary bikes...

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★ 4

Equipment is always available and working! The gym is clean and the front desk are always courteous and professional

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★ 4

Great gym. However when they have group classes going on the music in there is far too loud, I can't even hear the music in my headphones over it.

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★ 5

I really love the place I’ve been going there for years. The staff is so friendly.

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★ 5

Tried to do a free trial for a friend of mine because he was traveling and the staff was very cool. Highly recommended, be prepared for people to be consistently dropping weight on ground/machines.

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★ 5

Greatest public gym out there. In one year I’ve gained some great connections and built great friendships

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★ 3

Be aware that when you sign a contract, you're signing an authorization for this location to charge an annual maintenance fee year after year without advance warning; I cancelled my son's membership 5 days after they charged the annual fee for the renewed year and requested for the annual fee to be refunded given the fact that the membership is cancelled and my son will no longer go back there. I finally got refunded after several emails to the club manager and this review in Google.

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★ 4

O.k

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★ 2

This place is wild.

One time they had a male contractor fixing something in the women’s locker room without even so much as a sign to even warn us about it.

Machines are sometimes broken and benches are in disrepair.

Classes take up huge areas of the gym making your workout essentially over if you’re not taking the class.

They have a completely ridiculous blanket rule of not being barefoot even when YOU’RE DOING YOGA— they also offer yoga classes! Are you seriously trying to tell me that we have to wear shoes and socks to take any yoga classes at this gym!?

I’ve been coming here for a little over a year and I have to say I’m very disappointed. If it weren’t so reasonably priced I would take my business elsewhere. You get what you pay for I guess. Two stars for two thumbs down 👎👎

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★ 3

The gym is OK, but I do not have super high expectations due to the affordable monthly fees- what keeps me here is Dan the best instructor- the only instructor who teaches vigorous classes

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★ 1

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★ 5

The no judgment zone is awesome and the community as great here.

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★ 3

Nice little gym but does, at times, totally gets swamped by teenagers.....it's like the halls of a highschool. Just sitting around in the locker rooms.....on the machines....anywhere really.

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★ 1

Bad crunch location. Missing equipment everywhere, multiple pieces of broken and degrading equipment. Personal classes take half the equipment and personal trainers go haywire if you try to use a piece of equipment that is only available in the PT space even if they’re not using it. Like the barbell/ezbars go up in 20 pound increments because the PTs take all the 5 and 10 increments. Also rather dirty, the paper towels are never filled so nobody ever wipes down.

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★ 2

This used to be 5 starts but I'm now editing it. There is a trainer there who blasts his music at sessions, it is *way* too loud and competes with the gym music and it is overwhelming. I've tried ear plugs under my noise cancelling head phones and it's still too much. This guy is also a little misogynic (overheard a conversation between him and a young female member, saying how something would be "impossible" for her (arm muscles??)
So anyway. This place used to be great. I've been a member since about 2011 but now I'm wondering if I should try planet fitness. Maybe they are more considerate.
I freaking hate leaving a bad a review, but this trainer is the worst.

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★ 1

I have been going to this gym for three years now. It was a great beginners gym back in October 2021. Unfortunately with recent machine upgrades also came more personal trainers.
Don’t get me wrong, I can appreciate a good personal trainer who enjoys helping people. But there is one in particular that acts annoyed when people, who pay to go to the gym, use the machines… That’s kind of backwards to me. It seems crunch has hired too many trainers who think they own the machines and who also think paying customers should get off the machines just because a trainer said so. Major parts of the gym are blocked off when there is a one on one training session. That bothers me because the gym isn’t big enough for that. Moving the free weights to another part of the gym has also become a problem even though i always put the weights back where i found them.
My monthly payment has gone up but my stars for this place have definitely gone down

UPDATE: I figured out one of the biggest issues at crunch. It actually has a name. Knox. This trainer is constantly harassing members about gym equipment (that’s not in use by him.) He has the biggest attitude i’ve ever seen on a man. Crunch would be so much better if he was fired, to be honest. A couple of staff members I have talked to agree on the fact that he should be let go. That would make Crunch a more enjoyable place.

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★ 5

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★ 4

Good bang for your buck, obviously making it a very busy place during peak hours. Good selection of machines but the free weight area needs a lot more room!

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★ 5

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★ 5

I love working out at crunch! Especially Joe who is always positive, informative and, makes crunch so enjoyable! He always tries to help others whenever he can. He definitely is a huge asset to crunch!

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★ 1

Worst gym! I was racially profiled while working out with my niece. The manager (Kris) made us feel singled out. We were The only 2 black girls in the gym at the time!!! He targeted us for recording ourselves on our phones!! He has no Right to tell us how to use our personal phones for our personal use!!!! He told us to turn off our phones!! Meanwhile He/we witnessing other white people all around us in the gym using their phones, and to him it was not a problem for them to do it!
The gym lost a loyal member and a guest for potential membership! Horrible management. Bad judgement!! Picking at your gym members and making a big deal over something so small!! I will never go back and don’t recommend this gym!!!. Worst gym experience I ever had!!!!!!!!

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★ 5

dope, cool people, good equipment

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★ 5

I love this gym !

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★ 5

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★ 5

Amazing Staff!! Very Clean Facility!! Friendly!!!

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★ 5

This gym is very clean and organized. The front desk staff is always friendly.

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★ 5

maddie is the worst front desk worker.

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★ 5

Good

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★ 5

Awesome gym w/ an assortment of equipment, not very crowded in the evenings either. Would def recommend.

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★ 5

Best crunch in ct

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★ 5

Perfect gym for highschoolers, 10/10 customer service

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★ 5

Great Gym, lots of available equipment and great social environment everyone is super nice. Has equipment for all different types of lifters

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★ 5

nice staff and equipment

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★ 1

The management is really AWFUL! I wish I could check the reviews before joining they gym! I cancelled my membership on Nov, my account was charged for the next month after cancellation, I got my REFUND back in March after multiple phone calls and in visits.

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★ 5

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★ 4

Good gym but can get crowded

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★ 5

A must-visit if you need to work out while chomping on a Kit-Kat. I did my curls while munching M&Ms and had the time of my life. I plan to come back next year and masticate a Kinder. Or maybe gnaw a Twix. So many options at Crunch Fitness Norwalk!

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★ 5

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★ 1

Told my girl stop going here! Completely disgusting how too lazy to clean! Machines not working nor care to fix them! These young staffers all they care about is being on their phone selfies and social media!

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★ 4

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★ 5

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★ 1

Disappointed, my mom signed up to have some extra physical exercise for her physical therapy as she is disable.
They did not provide any discounted option. Since My mom needs help, we had to get the upgraded option that allows to bring a guest. I don’t use any equipment as I only help my mom.
Also, Some equipment are broken or damaged.

We are being charged 38$ every month. Plus the annual fee.
I called to cancel, only voice message was able to leave but they don’t call back. After many tries I was able to talk to customer service and they tell me i will be charged 1 month after the call.I was just charged a few days ago for this month. I need to wait almost 2 months for cancellation to take affect.
This is so frustrating. Better look for better options.

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★ 1

I was a Crunch member since 5 years ago, today that I went to do my workout like any other day, a gym staff came to me and KICKED ME OUT just because I was wearing FLIP FLOPS, I was like “nah, bro’s tripping) but yea, he kicked me out, First time I see a person get kicked out of a gym because that person is wearing sport flip flops. Thankfully I just canceled my membership.

Source: Google

★ 5

Great place to workout! Good environment with friendly staff. Nice & clean gym! Highly recommend

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★ 1

WARNING DO NOT SIGN UP TO THIS GYM My brother had gone here for one month because they mislead him to think that he would get one month free this is completely false. unfortunately my brother got sick and could not join the gym anymore and told the manager Kristopher K. Whitteaker that he could not pay the balance as he needs to pay for his expenses. after he explained this he was ignored for months this gym is a scam for the sake of your time and money go somewhere else these guys only care about their money

Source: Google

★ 5

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★ 5

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★ 4

Beautifully renovated gym with a full slate of equipment and a large variety of classes. Daniel Martinis classes are a killer but great!

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★ 1

I signed up as new member and Crunch was offering first day free training,all trainers texted and canceled on me one after another .I don’t y but I end up cancel the account with Crunch and I will never do no business with at all .management scam

Source: Google

★ 5

Mike was extremely helpful to my husband and I by giving us vital information on the gym, as we are new to the area. Great customer service and we were at ease in joining crunch fitness…thank you again!

Source: Google

★ 1

One star is too good for this place. I joined in June 22, and also paid for personal training ($425.40) with my credit card. Due to me moving I told the trainer James that I would restart training (after 1 session) in August (I have text messages to prove this). This dang place went a withdrew another $425.40 from my bank (they have my debit info for the monthly payment). I called and had a conversation with the manager Chris, and he was supposed to call me back which he never did. I texted the trainer and he was supposed to get back to me and he didn't. They took my $850.80, and I did not get my training sessions. I disputed all charges with my credit card company and my bank. Filed a complaint with BBB, and I will be posting this review wherever I can until this issue is resolved. Oh, and they also blocked my access to my account on their webpage.

Source: Google

★ 1

Bro this gym lowkey killing my gains. Need to stay open later so I can get late night pump, especially on fridays.

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★ 4

I love the new equipment and the replacement of some of the hand sanitizers. I would like to see the stationary sanitizers replaced.

Source: Google

★ 1

I’m giving Crunch a 1 star rating. About a month ago,. I canceled my membership for my son and I and in order to cancel you would need to email the manager, you cannot cancel in person. So once I canceled it, I was still getting emails stating I still owe a balance for my son. Well, how is that possible if I canceled already? I should not owe anything. On top of that they are making me pay the balance I should not owe! Don’t waste your money going here.

Source: Google

★ 3

The upgrades at crunch have been really great! The only thing is I like to go to the gym before work and use the showers and the showers are never clean. The floor is dirty and there is always hair all over. If the showers were cleaned more often especially in the morning, it would make my experience at Crunch a lot better!

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★ 4

Will you be opening at 5am on Fridays again?

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★ 3

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★ 3

The classes are truly great which is why I often op for them instead of doing a self workout. However, there's not enough equipment for the amount of people that go here. Especially if you go right after work- you'll probably have to wait for a machine to free up. There are a lot of treadmills though. Staff is friendly!

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★ 1

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★ 4

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★ 5

Love the price, people, and gym

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★ 2

Update: toilet paper and paper towel dispensers have been RIPPED OFF the wall. Someone didn’t have a good workout.

Bathroom facilities are constantly filthy. Not a single person retails weights.

Source: Google

★ 5

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★ 1

Horrible membership options. Don't try to clarify any part of the membership contract at the front desk, they don't know either! Cancelling your membership is a nightmare. They devote a large section of the gym to personal training that the regular folk aren't allowed to use - even when it is empty. Two barbell benches for the whole gym to share - fun! Can't cancel a membership over the phone - for YOUR protection. (This is actually to make cancelling your membership nearly impossible - SAD!) Gym-goers beware.

Source: Google

★ 5

Fantastic experience. 100/10

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★ 3

Nice clean place, good well maintained equipment, friendly staff... all undone by members (all races, ages, hours) who monopolize equipment. "Gym etiquette" signs stating if doing multiple sets, clear off to give other people a chance... too bad nobody follows the rules. Some even "stake claims" by blocking a machine with barbells, disappear, then get upset if they come back and find you using "their" machine. One guy just sat in the fly machine watching TV, maybe every five minutes doing a couple of flys, then TV again - "I'm using it." Another bunch of "frat boy" types hanging around ten feet from machine talking, but won't allow anyone near. Trying to talk like an adult goes nowhere. A real problem - probably cancelling

Source: Google

★ 5

Soooo…this isn’t the fanciest gym but the price is absolutely right. Convenient hours, friendly staff and updated equipment.

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★ 5

I personally like Crunch Norwalk. Usually a low key, low music, no glaring lights, enough equipment to get your work in even when it’s busy. It‘a bit ever terribly busy. Good location. Gets the job done, nothing fancy. The staff is friendly and available if needed.

Source: Google

★ 1

This morning older woman said not to use the machine. because it was going very fast. and he could be ruined. she said it in a very rude and yelling way. Until today I was very happy with the staff is works there but today they made me think totally differently, I pay my monthly membership and if the case of a machine came to ruin, for Thad is membership, in the same way, we are three memberships which by far You can gladly cancel if you don't like the way we do exercise.

Source: Google

★ 1

I've never found a more obnoxious, greedy business when you try to cancel your membership. Won't be recommending to anyone.

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★ 5

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★ 5

This gym really gives you that keep going feels.

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★ 2

Great gym, solid setup with nice machines and clean. However, 2 stars because the music is just so loud and it’s not even good workout music. Today they were blasting slow country. 🤨

Source: Google

★ 5

Great vibe and energy. All the free weights, cardio options and cable (4 towers) options you will need. If you are serious about being shredded and are annoyed by water cooler talk, emails, people calling you, girls texting you, etc while you're at the gym and are more focused on getting a great workout in and getting out! This is the place for you! We can do all those other things outside of the gym. Love the focus here

Still impressed by the low price, btw

Source: Google

★ 5

I love working out at crunch fitness in norwalk. The staff is all very nice and cool. The facilities are great. I never feel judged and always feel safe and comfortable to ask the staff any questions!

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★ 5

The friendliest, cleanest gym in town. Also they have the BEST customer service in Norwalk. Love it!

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★ 1

Absolute worst customer service. Don't go.

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★ 5

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★ 5

The equipment is well maintained, the area is clean and the staff are friendly. Only thing is bring your own clips for the squat rack.

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★ 5

Very friendly always there to help you they are a 5 star gym

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★ 5

Super friendly and very attentive team!

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★ 1

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★ 3

Haven't been doing their best to keep up on machine repairs. Kind of disappointing.

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★ 4

I had a very nice experience for it only being the second time I've gone

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★ 5

fantastic clean facility! The staff is very friendly and showed me how to use some of the equipment that I had never seen before. Thank you Esteban!

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★ 5

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★ 5

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★ 3

Only down is the machines specially the cardio machines brake down a lot and they take quite some time to fix them. Some treadmills are missing buttons and thy look pretty beat up unfortunately.

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★ 5

So far so good great team good people, smile any time I am here for long time all of them are great keep it up and congratulations

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★ 5

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★ 3

4 stars for equipment, but one star for its pitiful TV-audio system link, of which only 4 channels work (& 3 of them have to be ESPN)

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★ 1

The director of operations Binanca is absolutely incompetent and this place can't figure out how to cancel a membership without a huge hassle.

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★ 3

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★ 5

MM allá me hago mis rutinas y si me gusta el lugar en donde esta ubicado

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★ 1

Charged $63.76 for nothing. I only took $11.63 membership. Very bad and unreliable

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★ 5

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★ 5

Great place to workout! Facility is clean and there is plenty of equipment. Trainers are knowledgeable and friendly! Love the HIIT classes! Gym is now starting to hold classes outside. Spring is a good time to try new classes!

Source: Google