★ 1

I signed up with a 3 month commitment and decided to cancel when my commitment period was up. Equinox charged me a fourth payment, DeAndre, Zack, and Travis, all with GM titles were not helpful and claimed there was a down payment of one month in addition to the 3 month period, which was never discussed. Calls and emails are not returned. Poor service, crowded gym, I don't recommend.

Source: Google

★ 1

Super rude and inflexible staff. Negative reviews are warranted - better clubs elsewhere

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★ 5

great shakes

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★ 1

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★ 5

This is where you come to get motivated on your fitness journey. Love this place and all the people i work out with in class

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★ 3

Why do the classes at the yoga studio have a microphone and loud music?

I want to practice yoga and barre with focus and calmness. I’ve left classes early multiple times solely because of the microphone, and I have witnessed many others struggling to concentrate on the movements due to the excessive noise.

I understand the use of a microphone for HIIT and cardio classes, but in a small studio where we are doing low-impact exercises, it feels unnecessary. The loud music and microphone do not add value to these sessions.

Could you please consider adjusting the volume levels or at least indicating the sound level for each class? Some people are sensitive to noise, and this would help them choose accordingly.

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★ 5

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★ 5

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★ 4

I like how open and new it is here but it’s not quite in a place with food option or shopping nearby like other locations of equinox

Source: Google

★ 1

Be aware of how they run their business in Greenwich. I visited for a week my daughter in august and wanted to purchase a one time pass but I was told it is impossible, I rended up buying a one month pass for 350 $

I left Greenwich back home and I had a week later a medical procedure in my lower back and hip which they were aware of - therefore it was clear that I’m
Not local and that I was scheduled for a Mecical Procedure which will prevent me for committing!!!!

Nevertheless Travis the manager is refusing to reimburse me for charges ( month I was not there) claimkng I signed for 12 months.

This is very unfortunate because when you meet thief sell team they seem so nice and understanding that you don’t read the small print. Just sharing here my experience so hopefully you don’t fall into the same trap!!!

Source: Google

★ 5

I love coming here every day, our members are our everything and providing an excellent stay and service is a hallmark of Equinox Greenwich. I love be part of here ♥️

Source: Google

★ 5

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★ 5

Great Equinox. Very spacious and always clean. Staff is very friendly and the manager Travis is outstanding.

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★ 5

Very very nice location, nice staff. Large variety of machines although not much space. We were there outside of rush hour so I don’t know what it would be like during rush hour. That being said we had an awesome trainer, Jordan Perry who was very sweet :)

Source: Google

★ 1

Manager being obnoxious

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★ 5

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★ 5

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★ 5

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★ 5

Where things get done. Love to come here. Hope this year to come a l9ot more.

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★ 5

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★ 1

The GM here is great. Good clean facility.
The only big problem is the young lady at the front desk. This person always has a condescending attitude to customers. Just can't find that unfriendly vibe from anyone else who works here.

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★ 5

Looking Good and Very Comfortable.

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★ 3

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★ 4

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★ 5

Expensive but usually clean and the staff friendly.

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★ 5

I have recently joined Equinox Greenwich.
I love it so far. The dance class with Billy Blanks Jr. today made my day. 👏🏼👏🏼👏🏼

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★ 5

always on their game

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★ 4

Relatively friendly

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★ 4

The hotel California approach. I've been a member for years. When I moved away, I contacted them to cancel membership. They said they would right away, but didn't. Every email since has been ignored, and they don't take phone calls. This was months ago and still getting charged. You can check out any time you like, but you can never leave!
Update - from 1 to 4 stars - the concierge processed my cancellation and provided a refund. Thanks Equinox for sorting this out!

Source: Google

★ 5

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★ 1

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★ 1

I wish this location would better communicate membership-related inquiries. When signing I was told that the membership option I chose would allow me access to the Paramus, NJ location as well. This wasn't the case. Although, somehow, the Paramus location allowed me in twice before saying I would need a different membership.

In the beginning of March 2020, I reached out to the membership team at Greenwich because I was working from home and would need access only to the Paramus location. I was told that transferring my membership would be possible because of all the complications that arose from the pandemic and I was truly appreciative of that. Then, shortly, all the gyms in NJ had to temporarily close. I was told that the freeze on my account was put into place.

Just a few weeks ago, I saw that I was charged $311. The details of the purchase listed that this was made in-person. I haven't left NJ since March so I found this surprising. Also, I don't know what the $311 is for since that is an extra $100 to my monthly membership fee. I tried to reach out to the Greenwich location and received no response regarding this. I also saw that my membership location was not changed.

Source: Google

★ 5

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★ 5

Absolutely love Equinox Greenwich, CT! I have experienced Equinox locations all around Manhattan and this location is by far the BEST! Elizabeth DeLuca is an amazing Instructor and Motivational Fitness Advisor - Her class ATHLETICA is phenomenal and I would love to see her on the schedule more. Cindy Factor is absolutely amazing too - Her BARRE class is bomb. Giovanna's pilates is fantastic and she plays very relaxing music. Thank you EQUINOX GREENWICH, CT - You ROCK!

Hot crowd too.

Riva
xx

Source: Google

★ 5

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★ 5

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★ 3

Some of the classes have nice teachers, but ALL of them play the music at excruciating levels and then have to scream above it. SO unpleasant. What is the point? Anyway, I love a tough class, but does our hearing need to be punished? I asked management about it several times and was told they would work on it. They never did. I asked one of the instructors one day during class to turn it down and he turned it completely off and said, "How's this?" Extremely unprofessional. However, the gym is great, clean, and has a ton of equipment.

Source: Google

★ 5

Awesome gym. Visited Greenwich from Australia and was given a guest pass to use the facilities for a week. Staff are fantastic and the gym itself is outstanding.

Source: Google

★ 5

Dropped in on a guest pass. Best equinox I've been to and definitely the best gym in the area. Fantastic facility and staff!

Source: Google

★ 5

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★ 5

I would say this is probably the best club in the area.. and the only reason I say that is because of the AWESOME MANAGERS they have there.. unfortunately I am no longer a member as the club itself just didn't fit my personal needs.. but the membership advisors and general managers are top notch and will go above and beyond to ensure a positive experience for their members.. specifically JEFF the GM ... he really takes his role seriously and always helps when he can... if your thinking about joining.. do it !

Source: Google

★ 4

Great, clean place, people watcher galore.....

Source: Google

★ 1

Lockers Burglarized At Health Club In Greenwich: PD
The four separate thefts were reported on Oct. 28
By Alfred Branch, Patch Staff | Oct 30, 2017 4:42 pm ET

Lockers Burglarized At Health Club In Greenwich: PD
GREENWICH, CT — Four lockers were reportedly burglarized in the men's locker room at the Equinox gym on Track Road in Greenwich on Oct. 28, according to police.

Stolen were watches, wallets and cash, according to police who said the thefts were reported at 11 a.m. and 2:30 p.m.

Three of the lockers had been left unlocked, and a fourth locker had its lock cut, police said.

Photo credit: Barbara Heins

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Just wondering if the Equinox management decided to let their members know about the recent robbery in the locker room in their Greenwich, CT location. My husband and a few others got robbed the other day. We don’t see any signage or anyone alerting us that something happened and asking us members to be careful and to protect ourselves and our belongings. It would be good to know so we can all work together to prevent this sort of thing from happening again.Lockers Burglarized At Health Club In Greenwich: PD
The four separate thefts were reported on Oct. 28
By Alfred Branch, Patch Staff | Oct 30, 2017 4:42 pm ET

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★ 5

Clean and motivational.

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★ 5

World Class Facility and Training Center. Loving this place!!!

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★ 5

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★ 5

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★ 5

Made a good choice in changing gyms to go here. The vibe is good. The staff is truly friendly and encouraging. The personal training is stellar. I love the little events they have as well. I'm a big fan of barre, Pilates, yoga, and some conditioning classes.

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★ 5

Clean club/gym that has all the equipment you need to grow and prosper #FaithFocusFinish

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★ 5

One of the cleanest and Best Sports facilities in Greenwich Ct.

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★ 4

Nice place, plenty of beautiful people working out. Price is steep if you only pop in a couple times a week.

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★ 5

Expensive, but beautiful. Not really much else to say about it.

Source: Google