★ 5

Health Trax is great but it's people like you McKenzie Wright that make it special. Our sessions have ended but the help and knowledge you've given me will last a lifetime. I have severe scoliosis and thanks to you I can now walk over 3 mi. This is up from <.25mi. quite a significant improvement and a game changer for me. What you've taught me about strength and fitness have and continue to decrease my pain level. I look forward to future sessions with you to be able to walk even farther. You truly make Health Trax a special place. Many thanks to you. Diane Emmerson

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★ 5

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★ 3

Best suited for elderly, rehab

Pros: pool, hot tub, exercise space, classes, friendly staff

Cons: short hours, high prices, old equipment, inoperable equipment, limited parking-during day, when med offices open, food bar closed for good

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★ 5

Jason, is the best...He is professional and cares about individuals....He is very knowledgeable....

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★ 5

I am so glad I started here with a trainer! Jason has been with me since I joined last summer and his expertise has made getting fit, easy. He meets me where I am physically and adjusts to whatever I need. Even with my knee surgeries and pinched nerves, I’ve never been injured and never thought at my age I would start enjoying coming so much. His sense of humor and compassion while holding me ‘gently’ accountable has been wonderful. Thank you Jason! You represent Health Trax and your profession as an amazing example! Thank you ! At least 10’stars!!!!

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★ 5

I have worked with Lexi as my personal trainer for the past 4 months and am beyond thrilled with how she has helped me improve my fitness. She has developed a program geared directly for my goals and her instructions are always clear and concise. She demonstrates tremendous care for my progress and is extremely patient and understanding when I am challenged by new exercises. I recommend her highly as a positive coach for people of all fitness levels.

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★ 5

I’m working with a personal trainer, Chris Davies, 3 times a week. He’s amazing!! I’m 77 yrs old and he’s promised to keep me active until I’m 100!

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★ 5

Have been working with Jason L for 18 months. Excellent teacher and coach. Has designed a specific plan for me and I am extremely pleased with the results. Can do things that I never thought possible. Recommend him to anyone.

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★ 5

Healthtrax is the best gym out there! Get a workout with Grayson, he’s amazing!

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★ 5

I spoke with a woman last week at Healthtrax, and she said that “working with a trainer was the best investment she could make for her future.” I agree completely. I have worked with Seth for over a year, and appreciate his ability to challenge and encourage me to become stronger and have better balance. I now have a “toolbox” of exercises to draw from, as well as available good advice if I need help. Healthtrax offers a wide variety of programs, and has an excellent staff. Highly recommended!

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★ 5

Friendly, professional, knowledge and patient staff. Easy to work with and very eager to help.
Seth Dayton has been my trainer. I highly recommend him. He goes the extra mile and educates you during a session making the workout more beneficial.

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★ 5

Very grateful for Grayson Lacroix and how knowledgeable, dedicated and passionate he is about helping my wife and me with our fitness training goals. He’s also been super helpful with nutrition and dot fit supplements which we’ve incorporated into our dietary plans. Thank you, Grayson!!

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★ 5

I have been an Avon Healthtrax member for the past 2 years. I train with Seth D. He is professional, knowledgeable, motivating, respectable and kind. I needed to strengthen my core, improve my balance and strength. Seth did a comprehensive assessment and developed an indivualized training program which addresses my goals.
Seth routinely introduces new sets of exercises. He ensures that I am performing the exercises correctly and safely. I have seen significant improvement and progress. The staff at Avon Healthtrax are all welcoming. The facilty is clean and offers a variety of amenities, group classes, exercise equipment and swimming pool. I highly recommend Healthtrax at Avon.
Marilyn K

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★ 5

I’ve been working with McKenzy W. on strength training since November 2021. Her knowledge and ability to customize my workouts to meet my personal needs have made a huge difference in my strength, flexibility, endurance, and balance. Whether it’s personal training or group classes, the trainers and instructors at Healthtrax in Avon do a great job in helping me meet and exceed my fitness goals.

Source: Google

★ 4

I joined a few months ago and overall my experience has been positive. The facility is clean and the staff are helpful and friendly.

An issue that needs to be addressed is class registration for Silver Sneakers offerings.
The registration “Waitlist” is not respected by members, the class sizes exceed the ability to provide adequate space to safely participate.
My understanding is a waitlist is provided as an avenue for a member to be rolled into slots as they become Available.

The negative interaction among members regarding space in the room makes for an unpleasant class.
I also wonder if there are mandates as to the number of people to be in that room for safety concerns.

Thank you for your consideration.

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★ 5

My trainer, Lexi, teaches as she trains and is excellent because her attitude and positive outlook are contagious! She makes a difference in the my life and by extension my family! Thank you all! Thank you, Lex! Power up! First one!

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★ 4

Very pleased with the staff and the cleanliness of the facility as well as the various exercise options. Now for the one thing missing: a functioning steam sauna. A number of people Ive talked to have voiced their frustration with this issue and its quite a mystery. Ive heard everything from its $60,000 to repair, or the parts couldnt be found during Covid.
Steve if you are still the CEO I did a quick research project and Steam Generators for commercial applications cost between $3000 to $4000 and are readily available.. Can we please get this done. I do really want to bump this review to a 5 star.

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★ 3

Love the gym, pool and sauna! Locker rooms and showers are clean. Jeff is a great manager and is always attentive. The only issue that I have is that the hours are horrible.

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★ 5

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★ 4

I've been going here for 3 years and can not say enough good things about the staff. Special shoutout to Nick and Lois for the awesome customer service they provide!

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★ 5

Very happy member, I like the amenities. Please fix the Steam room though, with the pricey membership fee's there is no excuse to not have that Steam room fixed.

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★ 5

Very comfortable atmosphere and helpful staff for seniors.

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★ 4

Toured the Avon facility and was excited to see this room. See pictures. This room alone has everything you need to get in a great workout. So excited to try it out!!!

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★ 5

It is a very clean facility with great equipment and excellent customer service! Nick Cato was very helpful with anything that we had questions with and all the staff is always there to assist with what you may need.
I highly recommend this facility

Source: Google

★ 5

I’ve been a member of multiple gyms in the area and Healthtrax in Avon stands out as the best for me personally. The staff are super friendly, the facilities are always clean, fellow gym members are respectful, and I was never hit with any unexpected fees. I’d recommend to anyone.

Source: Google

★ 5

Upon completion of a series of personal training sessions with Seth in Avon, I want to review my expectations and results: I sought Seth's knowledge of kinesiology and familiarity with physical therapy workplaces, as well as recent and up to date education, in order to improve my posture, balance, and shape. His plans were on target, continuously varied, easily and quickly modified if I could not do the exercises fully. I felt strengthened and informed with his coaching. I certainly felt I had a workout each time, yet I experienced no unusual pain the following day. He took account of my past health history and avoided any complications, and as for shape, I gained a pound and a half of lean muscle while experiencing modest weight loss, and cinching my belt tighter by two notches! A good experience, and valuable use of time, in my opinion.

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★ 5

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★ 1

I am a frustrated member. I would like Healthtrax of Avon to publicly post records that reflect how many days the steam room at the Avon facility has been broken - since 2019! I’ve reported it broken several times over the past three years. That’s right, three years. The COVID disruption to the supply chain excuse is no longer credible. The plumbing simply needs to be replaced. Why hasn’t this been done ? Why is the YMCA in Granby able to maintain its steam room but Healthtrax of Avon can’t ?

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★ 5

I've been going here for years, and cannot say enough good things about it. Its rarely too crowded, its always clean, and everyone there is super helpful. Special shoutout to Chris, Nick and Lois at the front, always ready to help! The trainers are also awesome - super knowledgeable and willing to take time to answer questions - Grayson, Josh, Seth, McKenzie - everyone, really! I've done swim lessons with Mr C and would recommend them. Kathy C has awesome yoga classes. So really - everything is amazing. :)

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★ 5

I had a fantastic time visiting HealthTrax. Chris was extremely informative and helpful. He had a wealth of knowledge to provide on the gym and all it had to offer. He made us feel very welcomed. I am excited to go back!!

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★ 5

Well organized facility with clean equipment, and great amenities. The jacuzzi & sauna combo providing the perfect recovery regiment after a long workout. A gym filled with friendly regulars, and welcoming/resourceful staff members (special shoutout to Nick & Chris).

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★ 5

Just started here and this is a great gym. I've been attending group yoga and the instructors are great about bringing you into the moment and creating a mindful experience while you get a great workout. There are plenty of choices for gym equipment (strength and cardio), and the staff is very friendly and helpful. They have already updated the locker room since I've been here, and I always see employees going around cleaning throughout the day. Bonus: there's a pool, hot tub, and sauna! I saw other reviews with complaints about the price, but in my experience you always pay a little more for the pool/hot tub and this is normal. Definitely worth the investment.

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★ 5

Going to Hartford Healthcare aqua therapy there. All the therapists i have encountered there are excellent... a pleasure to do therapy with.

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★ 5

It's a good gym with lots of amenities, they have not only cardio and free weights, but also steam/dry saunas, hots, therapy warm pool, and a small swimming/lap pool

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★ 5

Great Gym

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★ 4

New manager Nick has been quite responsive to suggestions about large area needing upkeep, spacing and organization of loose equipment. Arc trainer foot beds used to be full of sand and road debris...but not lately! Still need work in getting back to pre -covid equipment like rehanging TRX. But improving!

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★ 5

Awesome place to come and relax and take care of your physical health. Quiet and clean. Extremely friendly and professional staff - Special mention to Nicholas that took care of us and made sure we felt at ease and welcomed.

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★ 5

I've been a long-time member - what a big difference since Nick came on as manager!

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★ 5

We just joined so my kids can use up energy in the pool. We stay in the smaller pool. The adjacent larger one(to the left of image) has limited lanes. Note some times are reserved for aqua therapy through insurance. I see folks coming in and out of a sauna area(to the right of image not in view) but have yet to see what's that about. On the way inside to the pool we pass next to the weight training space which looks airy and adequate. We got a slight discount from my employer. Not that I've done extended research, but I think the price is very fair given the size of the place. Staff are friendly as well.

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★ 4

My trainer, McKenzie , is the absolute best. If you saw us, you wouldn't know I was working so hard. She has inspired me to go a step beyond what was required. What is even better is that we have the same sense of humor.

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★ 5

I joined the gym to lose weight I gained during Covid. Immediately, on first visit I was greeted by Nick, the director. Nick was and continues to be a wonderful support to me. His door is always open to his office and he really cares about the clients.
I am currently working with John, my trainer. He is incredibly knowledgeable about all areas of fitness. He adapts the exercises to meet my needs. John has a holistic approach to fitness and weight loss. I am a cancer survivor and a heart transplant recipient. All the staff at Healthtrax are very kind and supportive. They take my special situation into account when planning my exercise regime. I'm losing weight safely and consistently.

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★ 2

Nice front desk staff (which is the highlight of this place.) Dirty locker rooms and pool area (Band-Aids on the floor, etc.) Broken/outdated equipment. Sales people are nice until they've taken your money, then they don't care if you're unhappy about something. Price is outrageous, better places nearby.

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★ 5

Friendly staff clean environment

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★ 5

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★ 4

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★ 1

Update: A refund was issued. Less than we'd expected as it appears several training sessions were booked against our account on dates that did not match our records (e.g. when we were out of the USA!). Just be sure to check your account on a regular basis.

Buyer Beware!!!

On Jan 26th 2020 My Wife and I Paid Healthtrax $2373.73 for a personal training package of 24 x 60 MIN SESSIONS
On March 16th – the facility closed due to Covid and in April we moved permanently away from CT . Of the 24 sessions we paid for only 7 were used and we therefore requested a refund.
After several phone conversations with Fern Fitzgerald and Linda Clemons it was agreed in June 2020 that Healthtrax would issue a refund to us for unused training session in the amount of $1600. We were told that a refund payment would be mailed to us in August 2020
Since then and despite many, many follow up calls and emails we still have had NO refund issued and NO response from either Fern or Linda or other staff at HealthTrax. Check out the Better Business Bureau, Hartford Courant etc and you'll see this is frequent complaint! A sad end to many years as members of HealthTrax. :(

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★ 1

Unwelcoming. Unable to do a 45 second body scan for a non-member more than willing to pay for thier time. Will not return.

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★ 4

Great gym! Friendly people, not pushy. Lots of group exercise classes and nice pool and hot tub!! Love this place!!

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★ 1

If you need a wellness center, go somewhere else where you can get personal attention. Managing three or more people at one time is not good. They really have no plan to help you with getting better.

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★ 4

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★ 1

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★ 3

busy, full of people, and $79/month! bad odor in the changing room. people deserve better!

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★ 5

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★ 2

They have alot of good equipment but they never clean out the lockers or bathroom stalls.

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★ 5

No matter what other gyms I try out, it seems I always end up back at Healthtrax.

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★ 5

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★ 5

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★ 5

Very nice helpful workers and clean place

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★ 1

This place is an absolute ripoff!!! They charge $65 a month per person, they charge first and last month up front and additional $35 every year to "update and maintain" nothing!!! The equipment is broken and very very outdated most of the time doesn't work and signs for repair sitting on the machines for months yes months. The staff is very rude especially the so called "director" and late night staff. I am so happy to cancel to membership DO NOT JOIN THIS PLACE!!!!! I have never seen a more disgusting and unclean gym in my life they barley clean and have an attitude when I ask them to replace the paper towels and spray bottles.

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★ 4

Love the gym. Friendly and helpful staff. Very clean. Not a muscle head gym. Just wish they had more ab machines.

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★ 4

It's ok

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★ 5

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★ 4

Nice facilities and a pretty good place to have a birthday party.

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★ 5

Clean place, friendly helpful staff and no work out lunkheads!

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★ 1

Not family friendly. My grand-daughter nearly cried when she was told to she couldn't use the pool. No one else was there except for an older man who wasn't using the pool at all. Felt completely bullied and staff did not respond as there are contradictory rules posted on the walls. It is embarrassing someone my age would have nothing better to do than make a small children feel sad.

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★ 5

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★ 5

I have been a member for years and the staff and facilities have always been great.

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★ 5

I love this gym. They offer a wide range of group classes that address the mind, body and soul. No matter what your fitness level is you can find one that works for you. Outstanding class instructors. I always find the staff helpful and friendly.

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★ 5

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★ 5

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★ 4

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★ 5

Great gym. Plenty of space, and equipment, never crowded in the morning

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★ 3

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★ 5

Awesome facility. Friendly staff. Affordable.

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★ 5

This is the gym we've all been looking for! It's got something for everyone from the ultraserious fitness freak to a family looking to establish healthy patterns for themselves and kids to senior citizens trying to add on a few years of fitness. Plenty of classes and programs without feeling overprogrammed. Personal training, swimming pool, sauna and ample parking. And nonjudgemental. Perfect!

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★ 5

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★ 5

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★ 4

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★ 5

I feel I joined a place where Incredibly warm and sincere people go out of their way to help me feel welcome. I love coming to the Yoga classes and am excited to take advantage of this facility with all it has to offer, along with great classes, instructors, and trainers. I am very grateful for finding this refuge to help me maintain a healthy lifestyle I deem necessary and basic to a happy life.

Source: Google

★ 5

A great facility with plenty of staff. Clean, good equipment and well run. Very good classes also.

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★ 1

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★ 2

A spacious fitness center with an inside pool, lots of weight options, classes, and TRX suspension traps. Unfortunately, it's a bit too salesy for me. I tried to find out what the monthly fee was before my first visit, to no avail. I joined, even though the fee was more than 3 times more expensive than my current gym, because they were running a promotion (as they always seem to be having). Some of the equipment is old and not well maintained. The locker room is spacious and well equipped, but when I used the showers, there was no hot water. That did it for me. Even though I canceled within the time specified on the contract, in person, they charged me for the following month. After repeated phone calls and visit to get reimbursed, I had to call the credit card company to dispute the charge.

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★ 5

Great place for a workout

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★ 5

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★ 5

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★ 1

I agree with other reviewers.
1: Expensive membership
The membership is $75/month for individuals. The gym is not like a real professional gym like LA fitness but a wellness recovery center. All facilities are out dated and poorly maintained(some equipment are out of order for 3 months and no fixes at all). Halfway through the year $35 maintenance fee is charged without any notice, but No any improvement in the healthtrax at all.
2: Poorly Management
When I enrolled in to the membership. I was told by Lessie , my membership could be canceled anytime without any penalty. 5 months joining with healthtrax, I was so disappointed with it and want to end the membership. but the manager (Nancy) told me my contract is annual contract and can not be canceled during the middle of the year. They are playing the word game with me and saying I need to continue the membership one month extra to end the unhappiness.
3: Carpet smelled badly and Crowded Group Training
The carpet smells very badly(like urine) in the lady's restroom. I don't know how to describe it but it's unforgettable. A lot of the training machine are not well maintain by Staff and you can feel the dirt and oil on the machine and no one cleans.
Crowded group training room. You need to come early to have the class because the space is not enough for all people fit in the room.

I would not recommend healthtrax to anyone! Run Away

Source: Google

★ 5

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★ 1

Don't do it! Whomever said it was $55/month must have had a senior plan. For the rest of us the price is $75/month. Halfway through the year we were charged some$35 maintenance fee. Shortly after that, the pool was out of order for a month. Swimming was the only reason we paid such an unholy price and chose this place. Not worth it. Can't wait until my dumb contract is up! Never again with a contract anywhere!

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★ 3

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★ 5

I've been a member for about 15 years, taking 5-7 hours of classes (cardio, strength, yoga) a week. Super leaders, great facility, good hours, and a friendly group all around.

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★ 1

Where is the Manager? Weight room is always a mess, things broken and you tell them week after week, but nothing gets done. Looks nice in the beginning when you don't really know what goes on. Don't worry, you'll see. $55.70 is too much to pay for such bad service. It's like they don't care if you leave.

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★ 1

Gross locker rooms and staff never looks happy. They still call.

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★ 1

Pushy sales jerks, broken equipment, and price is through the roof. Save your money.

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★ 5

Very friendly staff. Clean and welcoming.

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★ 2

Very very friendly staff, but their monthly fee is nothing short of ridiculous. $74 a month?! It really is highway robbery when you have awesome gyms like Big Sky, The EDGE, and LA which are all just as nice if not nicer, charging half that. Greeeeeedy.

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★ 5

Always clean, never crowded.

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★ 4

Friendly people

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★ 1

Too expensive

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★ 4

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★ 4

Not too crowded

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★ 1

I can put up with the price, the non working showers and the tired equipment but not the rudeness of Nancy! I quit!

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★ 5

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★ 3

It's a really nice gym, but the price for membership is very steep! Otherwise, I'd cancel my current membership @another gym and join! Oh well.

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★ 5

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★ 4

Very nice gym. Well maintained and if equipment was out-of-order it was clearly marked. Even at busy times it was fairly easy to get on equipment. Priced a little high for what I use (treadmill, some machines, and free weights), but if you use the sauna, pool, and classes also then it may be good for you. I was able to try for a month.

Source: Google