★ 1

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★ 1

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★ 1

This gym has had areas under construction for months on end, claims to have state of the art equipment yet it is breaking constantly and the sauna is shut down almost every other month, would not recommend.

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★ 1

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★ 1

Hates kids and almost $50 a month for crap

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★ 1

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★ 1

Old gym with no new stuff horrible price don’t go please

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★ 5

I love this gym! One of the things that really stands out is the variety of workout options and classes they offer—there’s truly something for everyone, no matter your fitness level or mood that day. Whether I want to lift weights, try a new class, get in some cardio, or do a more relaxed recovery session, they always have great choices.

The staff is also a huge reason I keep coming back. They’re friendly, approachable, and genuinely want to help you reach your goals. They’re great about offering tips, answering questions, and making you feel welcome from the moment you walk in.

It’s not just a place to work out—it’s a place where you feel supported and encouraged every step of the way. Highly recommend to anyone looking for a gym that actually cares about its members.

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★ 3

Re: Enfield location. Unfortunately this location is old and dated, Worn out carpets, also not clean, they need to be replaced. Equipment also older and dated. Not sure why, but generally people at this gym leave used towels, paper towels and debris everywhere, on the floor, on equipment, in the locker room. Locker room is also old, dated, and has a weird look and sense of aging to it. It’s got pickleball courts, basketball court, and a pool, which I’ve not used but also looks old and tired. It’s a large facility that also has an area for group training. They have some refrigerated beverages and some heathy protein bars, etc. There isn’t much next to the facility, in fact nothing except a good sized parking lot.

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★ 5

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★ 5

Amazing place. I would give it 10 Stars if I can!!!

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★ 5

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★ 5

I went to Healthtrax in Glastonbury and had the best experience for Aquatic Therapy with Joan. I have had some unexpected health challenges but hope to resume the therapy within the next few weeks.
Keep the pool warm and a spot open. I made so much progress post back surgery I didn’t think it was possible.

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★ 5

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★ 5

Top shelf. Joan is both skillful and knowledgeable.

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★ 5

Unbelievably helpful in gaining balance, flexibility, recovery! Joan is sooo patient, kind, gentle, experienced! I can’t say enough about Aqua PT with Joan!

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★ 1

My family joined this gym because it had something for everyone (basketball, pool, sauna) and I was most excited about the sauna. Much to my disappointment, the women’s sauna was broken for the first year of my membership. Now that it has been “fixed”, the temp does not exceed 150 degrees. The men’s sauna has never had any issues and has always been 180+. Because of this, I need to stay in the sauna for at least 40 minutes to build a proper sweat and achieve the benefits of heat therapy. This is an enormous waste of time as my husband is in and out in 12 minutes. I often drive to West Springfield (not ideal, also time consuming) where the heat is 175+, as it should be. I’ve spoken with the manager multiple times and have tried to reach out to someone higher up but nobody will talk to me or do anything to correct this issue. If the female members of Enfield Healthtrax cannot enjoy the same member benefits as the men, they should be offered a discounted rate. Additionally, the door does not shut all the way and is often left open. Do better for your members.

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★ 5

Brian and Jeannie are very professional and attentive

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★ 5

The people there are really nice and professional. Joan is a great physical therapist !

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★ 5

Great gym. Always clean

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★ 1

Beware..They close on weekends at 1pm..
Before covid they were open till 5pm
Well covids over and they still cheat members who use the facilities in the afternoon

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★ 5

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★ 1

I currently pay $31.00 a month with all hidden fees for a gym membership 10 minutes away from this one. It has more equipment, a pool, and a little better condition inside. I got a quote from another gym in new condition about 20 minutes from this one. $26.00 a month with all fees. How they had the nerve to quote me $60 plus a month is outrageous. They don’t offer anything different. And the interior of this gym is sad. Do not waste your money here. Get quotes from all other gyms in the area before you sign up.

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★ 1

The sauna and pool were my only draw however for $42-50 per month, many gyms in Windsor, east long meadow and Manchester also have a sauna for $20. Do better Healthtrax. Gym has most of the basic weightlifting equipment and plenty of cardio machines but some are broken or not working fully. Most of its very dated and lacking things like kettlebell. ALSO, the staff is great nothing against them very friendly and helpful but no one knows the accurate rates. I talked to 3 different people all giving me different prices.

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★ 5

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★ 1

I had one visit for a PT eval and then no one showed up for my foloowing visit. I left a message and was told that there would be no PT at thhe location. I was told I could go somewhere else for another eval. The eval was paid for by my insurance. I was totally unsatisfied with the lack of professionalism.

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★ 5

Healthtrax is great the staff is great
The message and heat aand using the tens unit have helped

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★ 5

As always, excellent care from Brian and Jean. Jean worked hard to improve my strength and range of motion in preparation for shoulder replacement surgery.

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★ 5

Brian and Jean have been exceedingly helpful in caring for my issue. I am very pleased that I chose to receive PT at Healthtrax.

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★ 5

I have been a patient on 5 separate occasions and am completely satisfied with both the aquatic therapy and the clinic. The therapists are very competent, helpful and friendly, and so is the staff.

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★ 5

The Physical Therapist, Joan has been wonderful. She has helped me tremendously.

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★ 5

Everyone at Healthtrax from maintenance to my therapist Mrs.Joan is a Godsend. Where have you guys been. Thank you for taking care of my knee and I.

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★ 5

Great place to work out with wonderful employees and awsome physical therapists

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★ 5

If anyone needs physical therapy, I strongly recommend Healthtrax physical therapy. They have a good crew working there, and you will surly get a great workout. Nice atmosphere and you can actually relax.

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★ 5

Joan W is very attentive and nice. My health is improving things to her treatment and the therapy exercises. I’m doing at home.

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★ 5

Highly knowledgeable, experienced physical therapists closely observe how you move, then tailor exercises to strengthen and improve range of motion. I see improvement after just a week!

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★ 2

Writing this review in hopes for a response. This gym has been incredibly frustrating to deal with. The sauna in the women's locker room has been broken for 10 months or more (this is knowledge since I moved here and got a membership) and despite multiple attempts to contact management via email and message, I have received no response regarding a timeframe for repairs. This lack of communication is completely unacceptable. A broken amenity for such a long period is ridiculous, especially considering the cost of membership here.

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★ 5

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★ 5

After going to several physical therapists for this hip/spine pain without relief, I decided to try water therapy at the Glastonbury Healthtrax with Joan Wikholm. At this time, I've had 6 sessions with Joan and because of her close attention, knowledge and experience, I finally feel hopeful that she has started me on a path to healing.

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★ 5

The physical therapy department is top-notch. They offer both aqua therapy and traditional physical therapy. All of the therapists are highly trained and skilled. The office and appointments are very organized and managed very professionally by the office manager. As a physician, I appreciate the care with which they treat their patients. I highly recommend them.

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★ 5

Excellent.

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★ 5

Great experience and atmosphere at the Enfield location. I could not be happier with the care. The team there is personable, they listen, and are extremely knowledgeable... and most importantly, I TRUST and have confidence in them. I look forward to the therapy and the comradery each session. Its refreshing after going to a few other places over the years where it was more of a corporate machine with lower skilled and less experienced providers.

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★ 5

The PT staff was extremely helpful. after my session, I was able to get a nice soak in the hot tub. Going to PT was my motivation for hitting the gym on a regular basis.

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★ 5

Jean is terrific. She listens to you and works her magic

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★ 3

If you are a member of silver sneakers, they will only let you work out on Saturday mornings.

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★ 5

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★ 5

April is the best physical therapist I have had! Her knowledge about injury types and recovery process is excellent. She uses different techniques, such as massage, ultrasound, movement, and kinesiology tape. I’ll recommend her to anyone who is looking for physical therapy services.

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★ 5

They are are very good and I can see my improvement. The workers are very friendly and easy to work with.

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★ 5

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★ 5

Love my Physical Therapy Team! Caring, professional, positive people! I highly recommend Healthtrax Physical Therapy in Enfield, CT!

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★ 5

Post surgical shoulder rehab twice a week—that’s what brought me to physical therapy. The staff is personable, efficient and knowledgeable. Conversation often takes place amongst the therapists and clients on a variety of topics.

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★ 4

Excellent therapists, knowledgeable, responsive, and attentive to client needs. Joanne was excellent!
The facilities however were disappointing. The therapy pool had lots of floating debris almost every time I was there, and the changing area and showers are inadequate at best. The place needs a serious makeover and regular thorough maintenance.

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★ 5

April was very welcoming, listened to my story and worked with me to relieve my pain. Continuing to follow her instructions, I am getting better each day.

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★ 5

Personal one-on-one with their patients, either in the pool or on land the therapy is fantastic.

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★ 5

Healthtrax physical therapy is fortunate to have such excellent therapists. I have benefitted immensely from their treatments. April and Joan are both fabulous!!

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★ 5

Brian Ferreira is very professional, helpful, and caring.

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★ 5

Very comfortable

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★ 5

Friendly, accommodating. This PT goes above & beyond! The best I've had in my 20+ years of PT

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★ 5

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★ 5

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★ 5

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★ 5

I feel as if the Physical Therapists really care and do not just go through the motions. They teach the patient how each exercise heals your pain. I am very impressed and happy to have found their services.

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★ 5

Best PT facility(Enfield) I have went to. Very attentive and thorough. And you couldn’t ask for nicer people to work with. Glad I chose them. Thanks Brian, Jean and Jess. I appreciate You Guys.

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★ 5

Physical therapist are knowledgeable. They listen to what is. Wrong or where the pain in and work that area. They will talk to you and make you feel comfortable. They do anything to make you comfortable. I am so happy I went.

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★ 5

Would highly recommend Healthtrax Physical Therapy. Very professional staff from Jesse at reception, to Brian at intake, to Jean my therapist! All aspects went smoothly getting my therapy session started and without any hesitation in accommodating my work schedule. Jean is amazing at muscle manipulation! She not only works the injured area, but all the surrounding muscles to help strengthen the areas of concern making the surrounding areas stronger for the healing process. It may be very small in Enfield, but they certainly pack a powerful punch in therapy execution. I’m extremely impressed and happy with my results so far.

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★ 5

Healthtrax physical therapy has great physical therapists that are dedicated to helping their clients get 100% healthy. They will work with you every step of the way and introduce activities and techniques to help you recover from whatever it was that brought you to them.

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★ 3

Great center and have been part of the subscription for most past this decade since 2015. But a POOR/WEIRD cancellation policy. You got to cancel before first of the month, to have it effective from following month. Today on Sep 11th if I cancel, they still charge October and then cancellation becomes effective from Nov 1st. I dont know the reasons behind it. It’s weird if not ripping off people. I really wish they change this policy like a week notice or so.

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★ 5

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★ 5

April Garner deserves 10 stars plus. She is extremely knowledgeable and clearly experienced, listens thoughtfully to your issues, and provides focused, personalized treatment which is effective and skillfully delivered. The staff there is similarly helpful and professional. A cheerful and well run practice overall.

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★ 5

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★ 5

I love that this place isn't packed constantly, they have enough of a variety, it's clean, and the manager and staff are wonderful. They have been patient and helpful with us and we are not an easy crew!

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★ 5

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★ 5

I cannot emphasize enough the excellence of the treatment I have received from April and Dina at Healthtrax in Glastonbury. The professionalism I observed is truly outstanding and the the level of expertise and dedication is superior to all my previous experiences with physical therapy. I feel very fortunate to have access to such consummate professionals who possess the necessary expertise to restore my shoulder to good health.

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★ 5

Staff & my physical therapist are very pleasant, knowledgeable & caring.

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★ 5

Very professional

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★ 5

Extremely knowledgeable and easy to work with. Sincerely take ownership of the case, and work sympathetically to align the patient with the needed therapy. Couldn’t ask for better.

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★ 5

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★ 5

April is excellent. She is very good with neck issues. Very professional and pleasant. Explains what she is doing. Thank you for the great care.

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★ 5

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★ 5

Everyone was very personable,knowledgeable and professional.

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★ 5

Dan made such a difference in my life, and right when I needed it. Before working with him I had never gone to a gym before, so I felt intimidated and uncomfortable about it. But Dan immediately changed all of that. He took the time to listen to my concerns about my health, including what I had going on in my life at the time, with such a caring and attentive ear. He was very knowledgeable, supportive, patient, and understanding, and after guiding me through several exercises, with just the right amount of push, I was feeling relaxed and good about what I was able to do. He gave me confidence and set me on a great path with my nutrition and exercise plan! Dan is a terrific personal trainer and I am most grateful for his guidance, advice and friendship!

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★ 5

I would recommend to friends and family, and I would also go back for future treatment. My shoulder has never felt better, great staff through and through.

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★ 5

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★ 5

Great atmosphere and great physical therapists that pay attention to detail.

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★ 5

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★ 5

Very pleasant people to work with. Very easy to understand. Lots of helpful information. Most of all, positive and caring atmosphere.

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★ 5

Brian takes the time to listen and determine the best way to treat the problem. He is very knowledgeable and I am never rushed. He has helped me when others could not. I would recommend him 100%

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★ 5

Loved my therapist April, she is well versed in the musculoskeletal system and very kind. All other staff is great too.

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★ 4

Wonderful staff: Joan, April and Christine.
Hands on approach where therapist really LISTEN to the patient. The best PT I've ever had: wish I had found them years ago.
Not at Enfield center: at Glastonbury.

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★ 5

I have been to this PT office for a few different issues with my shoulder and knee. Each time the therapist have been been amazing. They provide great care and follow-up exercises to help me overcome my pain rapidly.

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★ 3

Staff is great. Equipment is ok. Basketball / Swimming is nice. Problem is. You can’t even breathe in there. The place smells horrendous. I know they cannot control it entirely but there should be a sign up. Sundays you can’t even go there. “People” meet up and play volleyball. You can’t even walk near the stairs, near the volley ball nets, in the bathroom, etc. You literally gag walking by. It’s not right for us that take care of our hygiene. I won’t renew because of this. If you want to join, take a tour on Sunday’s. If you can stand it….. Signup. If you can’t. Go to another gym. Member of 3 gyms. This is the only one that you will legit “gag” at. It’s sickening. Please, please put up a sign about hygiene. It’s your gym. Not there’s.

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★ 5

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★ 5

Excellent care

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★ 5

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★ 5

Jean is wonderful!

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★ 5

Very kind,and professional, and knowledgable.

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★ 5

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★ 5

Brian is the best,Jesse is also very friendly and likeable

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★ 5

Love healthtrax for PT. I’ve been there two times for treatment for my back and neck. The staff is caring and always helpful. And they don’t charge outrageous prices like other places. Everyone there is great love Dina especially. She’s really amazing ♥️

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★ 5

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★ 5

Great experience. Brian is always helpful and personable.
He is very good with explaining the whys and there fore's of the process.
Steve D

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★ 5

The physical therapists are awesome and so helpful!!

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★ 3

everyone is nice but it is not worth the money. the womens sauna has been out of order for a long time, and everything looks a bit dirty and rundown, especially the carpets. also the hours are not great. the long meadow location seems much nicer and it’s open more hours

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★ 5

I thought the therapist was. Attentive and friendly. It was a very relaxing and effective.

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★ 5

Second time having physical Therapy here. Extremely outstanding and competent Group.

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★ 4

Everyone is very nice and helpful here. Jessie does a great job at the front desk. Jean the therapist is very good and knowledgeable. Brian is a great therapist also!

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★ 5

Just started Physical Therapy again, Great staff, easy going and effective. Just take it one day at a time.

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★ 5

Everyone is very nice and very professional. My tendinitis is greatly improved since starting PT at Healthtrax Physical Therapy. I am also a member at Healthtrax so it’s very convenient.

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★ 5

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★ 5

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★ 3

Has 5 star potential but the basketball court and racquetball courts need attention. The floors are slippery from dust and lack of polyurethane and they have loose and dead boards. Not only is this inconvenient, but its a safety issue. It doesn't cost much to have hardwood floors redone, I had my entire house done and had hardwood added in my kitchen for under $2,000. Step it up Healthtrax.

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★ 5

Great therapy and crew!

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★ 4

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★ 1

Been a member for over a year and went to cancel my membership 3/28 until after the pandemic and they said I have to pay for April. After this pandemic I will take my business elsewhere. They are so greedy for $70 they would risk losing me as a customer. Just shows how much they value their customers. Make you wonder how safe the gym is in a pandemic if they would cheat their customers it shows they don't care about you.

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★ 5

Great staff good classes

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★ 5

Very relaxing. No music was blasted. Staff is friendly and helpful. Very clean.

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★ 4

I loved all the safety measures being followed. Great place!

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★ 5

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★ 5

Friendly professional staff. Clean facilities. Easily accessible hours and location.

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★ 5

My family is always striving to stay in shape and always meet health minded people. Healthtrax helps ys achieve both those goals.
Thanks you
Scott Zielinski
eXp Realty

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★ 2

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★ 1

Haven’t been there in 6 months due to pandemic. Went to cancel my membership since I’m no longer in the area and they said they were going to charge me for September. She said something about 30 day notice. I’m sure it’s clearly outlined in the contract but I feel this takes advantage of the consumer and merits a bad review. I’ve already had two months worth of payments auto withdrawn since the gym opened back up again and now will get a third. I will never go back based off principle alone.

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★ 5

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★ 5

Awesome class!!

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★ 4

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★ 2

My experience with the place hasn't been good. If it weren't for me going to the VP (which she did help me) the manager never returned phone calls and he was very rude. The pool needs to be cleaner and warmer and another member let their 3 yr old in the hot tub and when I almost went in after them there was poop floating in the water! I go only cuz its convenient to where I live but the whole place needs to be cleaner and employees should be more helpful to the customers.

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★ 1

Multiple bad experiences here. Brought boys over to play basketball and they insisted I pay a $20 day pass to watch them even though I wasn’t planning on using the facility. Staff was rude and inflexible. Will never go back

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★ 5

Very good place to workout and friendly staff. But pricey a bit.

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★ 1

The staff are old miserable women stay away

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★ 1

Friendly staff and tons of options are nice, but the equipment is worn out and the facilities need repair so the price isn't worth it. I mostly used the cardio equipment along with weights, but they also have a pool, a track, tons of classes you can partake in, daycare on site, racket balls courts, a basket ball court, ect.. The locker rooms are well layed out, but need a refresh. It was easy to sign up and to leave - until management started to bother me about joining again. In response to Healthrax's reply to this review I do not want you to earn back my business. I want you to stop contacting me to sign up again because I moved out of state. The only reason why this isn't a 3 star review is because you shouldn't be asking people to rejoin multiple times after they've left.

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★ 2

Updates are needed. For money they charge the up keep should be much better

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★ 5

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★ 1

Gym is outdated, broken equipement, smells, not well taken care of and the the staff are extremely rude!!!! So overpriced.

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★ 5

Great place to workout. I was just here for a pair of days at the hotel down the street. Had a great $10 guest pass that I used.

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★ 1

Terrible gym. It's $50/month, half of the equipment is old and barely works or doesn't work. The general atmosphere just feels dirty and dusty. The manager does not care about updating the gym or pleasing the customers. They don't let you play full court basketball because they don't want to take the volleyball net down. Backboards and rims are broken/leaning and they will not fix them. Court has dead spots and loose panels. Staff is rude and/or not knowledgeable, especially the female manager who seems to have a permanent bad attitude. When I cancelled my membership, it was no questions asked and they even seemed eager to cancel as it would be one less person they had to worry about pleasing. I was hoping they would ask why so I could inform them of how poorly their gym is run from a customer perspective. Would give 0 stars if possible. Save your hard earned money even if you want a basketball court like I did. Play outside during the summer or find an open gym league during the winter somewhere. I can't see how they are still profitable other than they put zero money into the place and charge a ridiculous price

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★ 5

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★ 4

I basically just used this gym for the cardio and weight equipment, but it was nice! Everything was kept clean, and I had no complaints. I wish the prices were a little cheaper, but I think they're fair for all of the other amenities and classes they offer. We had to cancel our membership due to moving out of state, and they made it so easy. We were in and out in three minutes--easiest membership canceling I've ever experienced.

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★ 5

Clean and very friendly people.

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★ 5

Clean

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★ 4

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★ 2

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★ 3

Can use some updates

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★ 5

I need to get another membership. This place is great to unwind.

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★ 1

I was very excited to join my friend as a guest. Upon arrival, the front desk woman was very rude. I told her I filled out a guest form online. She pointed to the sign asking if I could read because they need valid ID in order to confirm my form. On my way to my car to get my purse, she tells my friend that I wasn’t welcome because I live out of state. If she wasn’t so rude about it, I wouldn’t have been so upset.

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★ 3

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★ 5

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★ 5

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★ 1

They are very poor in response and they don’t care about us after joining... they don’t help us.. even the child care is very poor.. my friend has to sit to take care of his child while his wife is working out.. the referral system is very poor.. I have joined 4 person but their System doesn’t recognize it and I have to say them.. even after saying and emailing , their wasn’t any proper response.. still they have not added referral bonus.. it’s been 6 months since first referral.. no improvement.. facilities is okay but not well maintained.. there are lot of negatives than positive.

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★ 1

Disappointing for people with disabilities. Pool on lower level & NO changing rooms. Must be able climb a full flight of stairs to change, OR walk thru courts in use & games in progress to get to the elevator, then thru lobby in a dripping wet bathing suit to change your clothes. Yet you have a room on the lower level with a tanning bed. Check the American Cancer Society's thoughts on these! Come on folks....people unable to climb stairs need a place to change on the same level as your pool.

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★ 4

Good fitness club

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★ 1

It could be alot cleaner. Especially the pool. Some staff not very friendly when asking questions. One became agitated. Which i don't understand if you don't like answering questions why stand at the front desk. For this reason i considered quiting but then i thought i need to go for my health forget them.

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★ 1

Definitely not a gym I would recommend.
I feel that the equipment is typically dirty whether it's gum stuck in it or trash left behind in the cup holders. The place has a really dusty atmosphere. And just as made up of dead skin particles. It's the most expensive gym I ever been to. I feel like a lot of the equipment is old and especially the treadmills are very run down. The bathrooms and the changing stalls are very outdated let alone the changing stalls are made for anorexic people as a heavy-set person going to the gym the changing rooms are not comfortably ideal.

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★ 4

New to Healthtrax but so far a fan, good value and variety if activities. The pool should be warmer, our 3 year old shivers very shortly after starting to swim. We appreciate the daycare. Only a rock wall (or bouldering) would make this facility perfect.

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★ 4

Ok

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★ 5

Love it

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★ 5

Very clean

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★ 5

Great people

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★ 4

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★ 5

Been going here for years and could not imagine going to another gym

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★ 5

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★ 5

Love it

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★ 1

Very overpriced for their services. I tried to get out of my membership and they were rude and dishonest about things. Don’t give them your business!!!

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★ 5

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★ 1

$50.00/month is beyond overpriced , the old outdated equipment is poorly maintained , Personal Trainers fraudulently overcharge clients and management condones all of their shady practices. Definitely stay clear of this place !

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

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★ 3

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★ 3

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★ 5

Great health club with really open hours.

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★ 5

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★ 5

Knocked out 2 hrs today.

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★ 5

A great place to do work out. Everything you need is right here. You will love it.

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★ 5

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★ 2

Not very clean

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★ 5

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★ 5

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★ 5

Nice place to work out and try to stay in shape! The hot tub after a work out is awesome! And the staff and other members are non judge mental and friendly

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★ 5

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★ 5

Friendly

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★ 5

I've been a member her about a year now. I am very happy with the facilities and equipment. There is something here for everyone. The staff is exceptional and always willing to help. I had a billing issue that was calmly and professionally explained to me. Turns out it wasn't an issue at all. I like it so much, I just signed up my son.

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★ 5

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★ 5

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★ 5

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★ 5

I've been to golds and planet fitness..this is by far the best

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★ 5

I like paying a little more than some other gyms in the area to use a little nicer gym. The atmosphere makes for a relaxed and enjoyable workout; the gym doesn't get full of loud or overly aggressive folks like other places I've seen. Most of the clientele there just use the elliptical or pool for a bit, so I rarely have to wait to use any free weights. They have all the basic equipment you can ask for, and a pool, basketball/volleyball court, racquetball, saunas, and group classes. Too bad I can't afford the personal training!

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★ 5

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★ 5

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★ 5

It's a great way to get your daily exercise by coming here. The basketball courts are great and the exercise room is filled with different options on what you want to improve. Highly recommend going here.

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★ 5

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★ 4

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★ 5

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★ 4

Not too crowded, indoor track

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★ 2

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★ 5

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★ 5

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★ 3

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★ 4

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