★ 5

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★ 1

Horrible staff extremely rude to me today one
Of the staff handles my account so unprofessionally I canceled my membership today never stepping foot in that horrible environment ever again

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★ 5

I’m giving it five stars mostly for the price. It’s affordable, accessible, and does exactly what I need without costing a fortune.

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★ 5

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★ 5

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★ 1

Been a black card member for 3+ years. Just moved back home from Tx and went to my original planet fitness in Trumbull. Kat and Shannon will be the reason I find a new gym and leave planet fitness. Have a great day

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★ 1

Angel at the front desk was so rude. He had ZERO customer service and was awful to my friend and I and proceeded to accuse me of using someone elses account while I had my id right in front of me. He should be talked to or fired.

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★ 5

Todo exelente

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★ 4

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★ 5

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★ 2

A lot of the machines use cable wires which jostle unevenly when lowering/returning the weight. Also the wall mirrors cut off everything but your head from view when using a weight bench.

Otherwise great place!

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★ 5

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★ 5

Love this place as it's not good but it's GRRRRRRRREAT. The renovation is nice, and the crew with Kats leadership is A1. Thank you all and keep up the good work.

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★ 5

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★ 5

Kat is the best ever

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★ 5

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★ 5

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★ 4

An on your own gym. Plenty of free weights, cable, tread, bike and stair machines. They're in between trainers right now and hope they find one soon. Place was just newly renovated. The staff is readily on hand and very friendly.

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★ 5

Love the new renovations! The staff is so friendly and attentive, and Kat does an incredible job. She is so thorough, always on top of things, and she really takes pride in her work. I was visiting other clubs during the renovation but couldn’t wait to get back to Trumbull…the staff makes it feel like “home”.

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★ 1

¿Sabías que el pago tarde te cobraran será $20 de más? Cobran igual que una tarjeta de crédito. Asegúrate en hacer el pago a tiempo.

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★ 5

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★ 5

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★ 2

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

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★ 3

15 treadmills all new and 11 aren't working. Tons of equipment down. Unbelievable!

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★ 5

Planet Fitness Trumbull and club manager Kat have done it again in exceeding my expectations. They have added new machines: glute bridge, treadmills, bikes, stair mills and more. I am blown away with their commitment to our health and wellbeing. The staff keeps the club sparkling clean and are always willing to answer questions and are always friendly. New staff members, Malik, Wil, Chey, Brevin and have settled right and are ready to work with a smile. Kudo's to Kat the manager for keeping our club well equipped, clean and staffed with all-stars!

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★ 5

The lady at the front desk was nice, had no questions, smiled, and welcomed us. The place is cozy and clean.

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★ 5

En general me gusta todo

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★ 5

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★ 4

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★ 5

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★ 5

Gym is well-run and clean. I am always able to get to the equipment I want without a wait.

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★ 4

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★ 4

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★ 5

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★ 5

Excellent place to do my workout. I can go anytime and know that there will be clean, available equipment

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★ 5

I absolutely love and recommend Planet Fitness to everyone! It's my go-to place, whether I'm happy, sad, or anything in between. The staff is so friendly and professional, creating a welcoming environment. I love the tasty protein shakes and the variety. My confidence comes from the gains I’ve made here, and I’ve even started teaching others my routine to help them see the same great weight loss results. It’s the perfect place to work on both physical and mental well-being!
Also, everything-including the bathrooms are always clean !!

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★ 5

Today was my first visit to this location and I was thoroughly pleased. This location has a few different cardio machines that my home PF (Fairfield) and frequent location (Derby) don't have. I definitely will be back.

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★ 5

Manager is so awsome

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★ 5

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★ 5

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★ 5

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★ 5

Maravilhosa

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★ 5

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★ 5

Very friendly and professional staff!

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★ 1

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★ 4

Would’ve given a little more but some of the machines need a little TLC. I will say I love this place lots of machines, clean, attentive staff, and they decorate for the holidays that’s a bit of a bonus for me so cool.

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★ 5

The front desk is helpful and kind
Very affordable,clean,plenty of parking
They just need more kettleballs.

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★ 5

My daily go to place. The location in Trumbull is getting new equipment so it will be even better. Only a bit busy when all of the high school kids come in and stand around the machines

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★ 1

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★ 5

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★ 5

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★ 5

Nice place

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★ 5

Best place to work out professional team very clean

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★ 5

Muito legal essa academia, muitos equipamentos, boa estrutura, sempre que posso, frequento. Ótimo preço, vale a pena.

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★ 5

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★ 5

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★ 5

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★ 5

Great gym

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★ 4

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★ 5

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★ 3

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★ 5

Never had a problem with PF, continuing my membership after moving from NYC. Go early enough and you have the run of the place before all the muscle heads. Can't go wrong. Basic, good machines. No sauna or pool, but that's ok.

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★ 5

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★ 5

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★ 5

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★ 3

The place is good enough for a good workout. I would stay away from their afternoon hours if you're planning to use the smith machine, a lot of groups tend to hog them. I'd be wary of theft as well during these hours, because you're on your own. If treadmills are your game, they feel basically endless at this gym, no shortage of them.

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★ 5

Been with them for about 10 years, its convenient and close to home

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★ 5

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★ 5

The place is open from 7am on Monday straight through until 9 pm on Friday, and 7-7 sat sun. So much more convenient than other gyms in the area. Staff are so much nicer and laid back too. Much better equipment than gyms that are 2x as expensive, like LA fitness. Practically perfect. Just wish they had a sauna.

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★ 4

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★ 4

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★ 5

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★ 5

The gym is free all summer for kids and teens

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★ 5

Very family 💖 good worker 😁👍 clean very polite every time I walk in they say good morning

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★ 4

Everyone has been helpful. The staff are excellent. The schedule of classes is frustrating since they aren’t careful to coordinate the class schedule with the hours off. I scheduled three classes this week, all at times when the gym is closed!

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★ 5

Great staff, great gym, great vibes!

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★ 1

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★ 5

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★ 5

Buen equipo

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★ 5

Just stepped into this fitness wonderland and wow, it's a game-changer! The energy is contagious, the equipment is state-of-the-art, and it's spotless. The staff? Superstars who actually listen and help you crush your goals. The class lineup is like the ultimate fitness playlist – there's something for everyone.

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★ 5

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★ 5

A great place to find yourself and develop into a better you!!

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★ 5

I go to many, I Love them All!

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★ 4

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★ 5

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★ 5

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★ 5

It’s never too too crowded. Friendly staff. Clean

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★ 5

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★ 5

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★ 5

Is a nice place and clean

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★ 5

This was the largest planet fitness I’ve ever been too. I just started coming to this area but after 1 visit I will surely return. There was a ton of equipment and cardio machines as far as the eye could see. The tanning beds were strong and powerful. This was a good spot which is great because normally PF isn’t the best. Definitely recommend

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★ 1

Do you accept cash or only by card?

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★ 5

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★ 5

Facility was large and clean. There was a good amount of equipment and multiple machines so people would not have to wait until someone was finished their workout in order to use the machine of their choice.

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★ 5

Clean fitness center. Friendly staff members.

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★ 5

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★ 5

This gym is amazing!!! No one makes it awkward, the equipment is always clean & has easy to use instructions. Oh and the Front Desk staff is amazing!!

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★ 3

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★ 5

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★ 4

Friendly and helpful employees! Positive environment. Lots of equipment.

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★ 5

The staff are very knowledgeable, helpful and
Very friendly. Always a hello when you come in and when leaving have a good night, thank you for coming. I have always had a good experience every time I go.

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★ 5

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★ 5

Love the ladies that work there. Always feel like home after a long work day! My favorite planet fitness (:

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★ 5

Excellent

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★ 5

Quiet place to exercise.

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★ 5

Feel comfortable to work out, other people are cool and relax. Workers are gentle and open

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★ 5

Muito bom

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★ 5

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★ 5

Excellence no atendimento e muito bem organizado e limpa .

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★ 5

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★ 5

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★ 5

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★ 5

Usually not too crowded and all of the staff are helpful!

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★ 5

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★ 5

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★ 5

eu gosto muita porque e organizada e limpa

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★ 5

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★ 5

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★ 5

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★ 1

Oldest and the most disgusting 🤢 planet Fitness in the world.
Needs remodeling asap
I regret leaving my last gym this is unacceptable for the black rock pricing or any pricing I am paying. I need to speak to someone concerning this
Staff doesn’t clean shower everyday. You will get sick I am never using the locker room ever again. I saw the same trash in the bathroom for 2 days and it’s still here. @planetfitness what is going on with the 25 Linderman Trumbull CT location who’s the manager this is absolutely unacceptable. It smells like mildew and dirt in the gym. Remodel and hire cleaning crew or you’re going to get people sick and pay out a lot more
I’ll be following up on this I do hope you respond to my concern. Thank you

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★ 5

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★ 5

Best times to go are, after 10 pm or early Am to avoid crowds if you're introverted or anxious around crowds.

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★ 5

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★ 3

I have been here to try a free day. I think it's Ok if you only want to train guided machines or cardio machines. I didn't like the place because they don't have a free weigh or power lifting area (Barbell and disc and/or a rack for aquat).

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★ 5

All the workers are hella chill. I travel a lot and I've been to the PF around this too. This one is my fave.

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★ 5

Excelente
Limpio
Y Excelente staff

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★ 4

El lugar es limpio algunas cosas están un poco desgastadas pero está bien

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★ 5

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★ 5

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★ 5

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★ 5

Es muy limpio y las maquinas son buenas

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★ 5

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★ 5

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★ 1

Originally i was robbed there they did nothing. I left honest negative review when they asked and i transfered to Branford. I visites again one weekend. When asked if i woyld recomend to a friend i answered the email absolutely not. This time Planet Fitness stole my money. They waited for me to pay my monthly dues after i paid they canceled my membership because of the negative review they asked for and wont respond to me or the better business bureau about refunding the money they stole. I warned you if you go here its your own fault. Worst most unethical business ever!!!!!!

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★ 5

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★ 5

The entire facility has been updated. New machines and a bit of rearranging. It's super clean by staff. AC seems to be working just fine plus a couple nice big fans. Managment and staff doing all they can to keep it lovely. Music a wee bit loud. Tanning all working ok. I was ill a long time and was hesitant to return here due to some harsh reviews. But alas the place is revived. Wonderful! So happy! Go see for yourself. U will be happy you did

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★ 4

The staff and manager were very helpful and made it easy for me to switch my membership over from my home club. Lots of cardio equipment available, clean, and I think reasonably priced. A good local gym.

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★ 5

Respectful environment. Friendly staff. Clean. Some machines need repair, however.

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★ 1

I don't like this Planet Fitness I'm going to cancel my membership the AC always break down it should not be hot in there Planet Fitness take our money every month y'all supposed to make sure the AC is working some machine broken where is the money going to

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★ 5

God

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★ 4

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★ 5

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★ 5

Very clean new gym

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★ 5

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★ 4

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★ 5

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★ 5

Nice and clean but FANS are not enough! AC is never on and it is always humid and hot!

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★ 5

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★ 5

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★ 5

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★ 5

This place has completely turned around. The previous manager was horrible and rude and the staff were USELESS and always on their phones. Since the new manager Cat has taken over, the place is always clean, if a machine breaks its repaired quickly. The staff are attentive and friendly. I never see staff on the phones anymore. The new equipment is great. I have never felt so welcome in a gym as I do now. They actually care! The staff remember my name, they ask me about my weekend and remember what tanning bed I like! Cat and her staff all deserve a major raise for all their hard work. Great job Planet, I am a very happy customer and plan on staying here for a long time to come. I wish I could give ten stars ⭐️

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★ 1

They deserve 0 stars or at least Kat the manager deserves 0 stars. My locker was broken into. They took all my stuff went into my car stole the money I had. The manager wouldnt even answer when the staff tried to contact her. All they have to do is check the camera and see who entered my vehicle. Betsy told me the manager said they have no access to the cameras which is a lie. Staff has complained to me that the manager has no life and just watches the cameras at home. She wont check the cameras to make it safe for customers. She is allowing the person who broke into my locker to stay at the gym. So now i am going to have to find another gym. They got all the new equipment most of the handles are broken i reported it to the staff. Nothing was done. Its a third rate gym that is not safe. It does not belong in Trumbull if it is not safe for Trumbull residents. The owners should FIRE Kat immediately and hire someone that will take care of their guests!!!

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★ 3

I was about to give four star, but they removed the second leg press, congrats to clean the gym and new machines.

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★ 4

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★ 1

Rude and condescending employees.

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★ 5

Great fitness club with excellent people working there. Everyone is very helpful.

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★ 1

Many machines don’t work and don’t hold their settings. Stopped in person to request cancellation of membership and front desk said I did not need to do anything else and it would not renew and yet it renewed the next month and I was charged. Have emailed and received no response. Membership still shows active on app and has a billing date for the next month still.

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★ 1

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★ 5

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★ 5

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★ 5

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★ 5

Awesome place ,great workout machines

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★ 4

Young gentleman that went Bullard was very nice and helpful. But a few weeks ago the manager was very rude to my son. Kids are humans too and need to be treated with respect.

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★ 5

Great variety of machines and many of them.

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★ 5

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★ 5

I don't go as often as I'd like to, but I've had a good experience. I liked it when the black card was 20 dollars.

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★ 5

I love this PF cause in the far corner they have a set of machines that no other PF has.

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★ 5

Last year I transferred from Planet Fitness in California, and I started to assist with the facilities. Initially, I thought the team in Trumbull had not actually understood or read the big vision statement posted everywhere in the operation stating the objective in creating a unique environment. I think the team understands the definition of the environment only as the treatment and respect of people. At times they forget that the physical condition, appearance, and readiness of the operation is perhaps 50% of the Planet Fitness experience, to me. This year it seems there is a concerted effort by the management to 'clean-things up' and more importantly, enforcement of cleanliness, respect, and order in the environment. If I am doing something wrong with the equipment, or using it incorrectly or inappropriately, I would like to know. This not only impacts the longevity of equipment, but it impacts the effectiveness of the exercise in my goals of fitness. And this was the feedback I recently received that made me think this location was up to a higher standard of service to its users. This makes me want to come back every day. I enjoy the people that are working there to support my goals, and the people I meet there that also share their goals and frustrations, but important is the cleanliness of the restrooms, and this has improved dramatically for both users and caretakers. I would like a sticker for my car that says, "I am a member, and I LOVE TRUMBULL PF"
Respectfully,
Ricky A. from Trumbull

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★ 5

being there is usually a good experience to gain fitness goals

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★ 5

I hope they get an instructor soon

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★ 5

Staff is friendly and the gym is always clean

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★ 1

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★ 5

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★ 5

Planet Fitness has everything I need to maintain my healthy lifestyle. It’s a good value and a clean environment.

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★ 5

Friendly staff and keep up with the cleaning very well👍🏼

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★ 5

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★ 4

I live this gym it’s big lots of equipment! Friendly people

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★ 5

I really love the experience of the gym. I use to work out everyday until I met with a few accidents over the last 5 years. I'm taking it slow just on the bike and some light weights to get the heart pumping. Overall during a time COVID 19 lingering it takes your mind off a lot... I would suggest it to anyone...I wish that I had joined years before my accidents it would have prepared me for an easier recovery....Thank you Planet Fitness!💪

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★ 1

Terrible management, GM is never available, my insurance covers a plan...however, the person phone wouldn't allow me to sign up without a credit card. Then he offered me a variety of memberships.

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★ 1

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★ 1

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★ 5

Been coming here for years only thing I have to complain about is the Wi-Fi never working

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★ 5

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★ 5

Good place to work out clean and empty well better yet 24 hours

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★ 5

Great place for workout 💪

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★ 5

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★ 4

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★ 5

Nice place

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★ 4

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★ 5

A nice gym to workout. Friendly staff and well-equipped

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★ 5

Staff is outstanding, welcoming people's with all backgrounds (Suave gym"

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