★ 1

TLDR: Typical franchise gym, but under and poor staffing leading to a bad gym culture.

Do you like spending $25-100 a month on a gym where young men use homophobic slurs when staff aren't paying attention or in the space before resuming their admiration of their fellow totally cisgender, heterosexual training partners in the mirror? How about men in their forties discussing, with younger men, the relationships of high school girls? And old men who brag about joining the Guard to dodge the Vietnam draft defending Nazi salutes as normal autistic behavior before defending the same Nazism their fathers fought to stifle? If so, this "no politics, please" gym is for you.

Maybe you don't care about that and are too happy to put on your noise canceling headphones. More power to you, but you should also know:

Your headphones may not be able to drown out poor-quality selections of music stations that play such songs inappropriate for the gym as Whitney Houston's classic, "I Believe in You and Me," at least not without inducing hearing loss and increasing whatever tinnitus you already experience. Although definitely a bop, Houston's slow tempo on that track isn't great for anything but falling asleep on the machines, which seems to be not just accepted but encouraged.

As it comes to the equipment: one can chalk up disjointed decision-making, such as overpaying for substandard urethane coated plates, power racks, and incomplete range of motion machines while underpaying for bumper plates, as efforts to meet brand standards and taking advantage of franchisee deals, but those too are shortcomings of the facility.

Toilet problems others identified persist.

Since hiring Langdon, the facility is once again a clean space and when he's there he's a decent conversationalist and folks tend to not express their prejudices so brazenly, but it went months with dirt and dust bunnies and the other attendant's Cheeto dust and trash covering the place and his permission to refer to hip hop in racially charged terms or reject others on their skin color, national origin, etc.

Source: Google

★ 5

I am so impressed with this particular Snap facility located in Essex, Connecticut. Not only is the gym large, very well maintained, features the latest in both free weight and machine equipment, climate controlled 24/7, the staff is both present and extremely responsive to member needs and concerns. There is a Snap Fitness located closer to me, but I make an extra effort to work out at this premier facility. In my opinion this is the best gym on the Connecticut shoreline...I highly recommend Snap Fitness in Essex!

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★ 5

Equipment is new and pristine
Owner is friendly and helpful
And they have great water!!!

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★ 2

It's disappointing that despite customer feedback pointing out flaws, the owner hasn't taken the opportunity to improve. Understanding that customer complaints are invaluable for growth is crucial. Issues like the septic system for showers are certainly a concern, indicative of oversight in understanding the full requirements of a gym facility. Moreover, responding with financial constraints as a justification for inadequate service is shortsighted, especially in a competitive market where supply and demand dynamics play a significant role. Solving these issues, like upgrading to constant pressure pumps to alleviate septic system concerns, is not insurmountable, particularly with experience in the commercial sector. With my experience in real estate (commerical), building and as a former security contractor I can give the customer what they want and any issue can be solved. Excessive cost of key fobs is another example of a flawed business model, with potential repercussions for customer satisfaction. Security contractors mark up keyfobs over 300%. All that is needed is the correct site code and frequency of the fob. A fob works out to about 8 dollars each. Overall, there seems to be a lack of proactive problem-solving and a failure to prioritize customer needs, which is regrettable for any business, particularly in the service industry. After visiting this gym in person I realized it's small and has many limitations. Again this is the fault of the franchisee not performing the basic tests needed. Given I have the means through my investments I can build a state of the art gym with zero limitations. I'm almost tempted but unfortunately there is too much supply. I would be foolish to be working for the business instead of having it work for me.

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★ 5

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★ 5

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★ 5

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★ 5

Absolutely awesome...staff especially ashley are amazing..gym very clean and up to date..machines are awesome and effective...definitely worth it...best gym in area..including surrounding towns

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★ 2

Very limited space per price of membership. Also for the price the majority of facilities don't have showers to clean off in say if you want to exercise before work. It's honestly not impressive ier the price. There's a lot of inconsistencies with what equipment is available per facility. One location has squat racks but no bb bench press stations or even have back row machines or seated cable row. You can get your workout in but overall it's not worth the price compared to what other facilities offer. When I brought that up I was told the high price is to ensure not as many members sign up....okay then take better care of the customers you do have and offer them showers locker rooms, dynamic equipment etc. it's also $25 to replace a key fob, which is pretty wild. So the amount of money you pay if youre a basic lifter it's not quite worth it nor if you're advanced. You can get a workout in for sure and Ive had great ones but it's not a one stop shop gym. I give it an, "ehhhh it works." But I'd be a little embarrassed to say I pay this much to get this facility if I was to show it to some of my friends around the state and country who also workout.

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★ 5

Great equipment.
I don't like Silver Sneakers and changing to Renew Active Feb. 1

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★ 5

Best decision I’ve made in a long time
Admittedly it’s super close to my house making it a no brainer to go, however I am influenced by aesthetics and the Essex franchise is state of the art equipment always spotless and never crowded when I go
Perfect choice for my needs

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★ 5

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★ 5

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★ 5

Love the staff here, and love how clean it always is when I come in!

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★ 5

Nice clean gym. Always received great customer service from the staff. Really good assortment of equipment offered.

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★ 5

Great gym, it's always nice and clean. Staff is friendly and very helpful.

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★ 5

I have been a member here for years and couldn't be happier. It's always clean and everything is well maintained. The owners are great and so are the employees. Always willing to help if needed or just have friendly conversation. I highly recommend joining if you need a clean, convenient place to workout!

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★ 5

Snap Fitness in Essex is a perfect gym. Best Equipment available by far (Matrix), excellent cleanliness for a 24/7/365 gym, and wonderful, attentive owners and staff. Prices are great considering what you are getting and right in line with what every gym charges. Perfect rating for sure. Ive never had a complaint in the 7 years I've been a member.

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★ 5

Only been to this location a couple times, but every time it was clean and everyone was helpful. I dont work out as often as I probably should - they didn't make me feel dumb for learning the proper use of the equipment.

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★ 5

Good location and clean

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★ 5

Great gym with a good variety of equipment, always clean and convenient with 24/7 access.

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★ 5

Great members and gym

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★ 5

My favorite place! Always clean, and everyone is always so friendly and supportive-members and owners! Love going to a gym with this type of atmosphere. Definitely recommend.

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★ 5

Always clean, great equipment, and customer service is outstanding!

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★ 5

Amazing employees and owner. It’s a great environment. Clean gym.

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★ 1

The gym is small and incredibly overpriced. $55/mo is absurd for the amenities they have available. Not to mention that the owners/managers are not even willing to honor the deals that their specific site pushes (snapfitnessessexct). Went in to talk to the rep about this deal that was pushed to me from the specific site and the owners/manager was adamant that they do not give out any deals. Moral of the story, travel another 10 min to Old Saybrook or Deep River for other 24 hr gyms for $10-$20/mo less than Snap Fitness Essex.

Update: Let's be perfectly honest, I never asked for anything but the promotion that was advertised to me. It took you 2 days to acknowledge the review and reach out but less than a day to try and spin the story to make yourselves look like the victim? How about the fact that you outright bribed me with a much better membership offer and then asked me to "remove my review" from here because it is bad for business, I'm just trying to let others know what my experience was like at this facility. When we spoke over the phone, I told you I would edit my review based off of our conversation because there was a communication error on your guys part but that you do honor the promotions you push, but instead you reply here making false claims that I was demanding a better deal. Lastly, in all of this commotion you NEVER once actually offered me the promotion that was advertised to me, at worst you adamantly told me you don't offer any type of deals and at best you offered me a better deal 2 days after I left this initial review.

Source: Google

★ 4

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★ 5

Love this place. Never so crowded that there is ever a wait for a machine. Like being able to go anytime , even on holidays. Always sparkling clean

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★ 5

Snap fitness in Essex is a small gym and a good community where you can get stuff done💪

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★ 5

Great gym. Lots of equipment. Clean and friendly environment. The guy Alex at the desk is super friendly and knowledgeable.

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★ 3

It's ok but a lot of 20 year old kids who apparently have known each other since elementary school and they just take over the place. Also there is no music playing so if you're not wearing headphones listening to your music it's pretty uninspiring.

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★ 5

Great gym, convenient, and usually never that busy. Clean. However, whomever was working on 11/11 was slamming the weights down so loud you could tell the other members were annoyed. Not a good example to set for everyone else.

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★ 5

This is a great 24/7 gym that has everything you need. It is in a great location and never seems to be too crowded whenever I go. It is always very clean and the staff is super friendly! Dallas is very welcoming every time I see her!

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★ 1

There is basically no equipment there, and the lady over charges for the gym that should even be called a gym in the first place, don’t go here, waste of your money and your time

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★ 5

Great 24 hr facility. Always clean. It is alittle smaller than other locations but it has everything you'd need. Thank you!

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★ 3

Would be 5 stars but benches have tears in them not as much machines as I would have hoped then I went to check out the one in Clinton CT and they are cleaner and more equipment I wish they would update and upgrade people and location is great plus the bathroom has been out of service for week or so now

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★ 5

Nice and clean. Nice quad and dead lift area. Free weights!!!

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★ 5

If your looking for a well equipped, clean, fairly priced gym to join then Snap is the gym for you. I especially love that it is 24 hours so for someone like me that works crazy hours I'm always guaranteed that I can work out ( there's also the I'm super shy when it comes to working out so I go super early or super late when no ones around to see me sweat). there's staff available during the day to answer all your questions and if I have questions on off staff hours I can easily leave a message and I always get a response back in less the 24 hrs. i find it to be the perfect gym to enroll with. good luck

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★ 5

Very well run fitness facility. The only thing I'd like to see is a lat raise machine. I can no longer to it with free weights because of my tendonitis

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★ 5

This is a great gym for those who are fit inspired and not heavy weight lifters. Really good cardio and strengthening areas. Separate area for TRX and stretching. Excellent for maintaining being fit. 24/7 keeps available equipment without crowding. COVID-19 has all gyms closed for now, be safe.

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★ 4

Dallas is the best. Snap is always clean and well run. The equipment is state of the art and is kept in great shape.

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★ 5

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★ 4

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★ 5

I was a member from the beginning ....
I was happy Dallas took it over and it didn’t close it’s doors.
I used the facility 5-6 days a week at mostly off hours. Wasn’t crowded, I was able to get an efficient and complete work out. !!
I moved out of state and am happy to use the gym when I visit.
I was so grateful to maintain a fit healthy body in a small, friendly neighborhood gym.
Deep appreciation and much gratitude for Snap fitness. ( I have used many across the country which is also a great benefit!)
Thank you Dallas!

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★ 5

This the best 24 hour gym
Very clean and the equipment is up-dated all the time
The temperature is comfortable all year long

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★ 4

I personally like the fact that the members range in age from early twenties to retirees. Also judgement's are never made regarding personal appearance.which puts a relaxed atmosphere for new members who might feel self conscious.

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★ 2

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★ 4

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★ 3

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★ 4

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★ 5

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★ 5

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★ 5

I love my Snap Fitness and recommend it to all my friends

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★ 5

Friendly well equipped gym! The owner, Dallas is always ready to assist and runs a great place!

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★ 5

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★ 4

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★ 5

Fantastic place ;)

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★ 5

Great Place

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★ 4

Friendly staff, convenient location. Like the fact it is open 24/7.

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★ 5

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★ 5

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★ 5

Clean gym and rarely crowded during pre work day hours. I would recommend this gym.

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★ 5

Snap Fitness is a friendly, well designed gym. It provides a supportive, well staffed way to stay healthy. Try it, your are sure to love it.

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★ 5

The initial assessment and recommendations for activities by the trainer was invaluable. The ongoing measurement of impact that the exercise is having is really motivating. The gym has a great range of equipment and its a non-threatening environment. Open hours can't get any better than this!

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★ 5

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★ 4

Very nice staff and a quality clientele. Very clean and well put together.

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★ 5

This is a very clean and well managed fitness facility. Dallas is helpful and professional. There is a good variety of machines and a sufficient amount so you don't have to wait.

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★ 5

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★ 5

My visits to Snap Fitness, Essex are essential to my preventative health, exercise needs, and strength maintenance. The staff is welcoming, available for questions and advice, and maintain the equipment and interior of the facility with great care. I highly recommend membership in this fitness center.

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★ 5

Excellent facility, great diversity of equipment with frequent upgrades. Friendly and helpful staff and a clean, well lit and well run operation.

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★ 5

Totally accommodating gym with very personalized ownership that is helpful in every way. Run in very clean fashion with members all behaving! Cynthia

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★ 5

Hands down one of the best gyms on the Shorline!!!
Extremely positive and knowledgeable staff!!! Great updates!!! Thank you for another great year!!!

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★ 5

Good equipment and space for a 24/7 gym.Members get it and keep things clean and moving.

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★ 5

Belonging to Snap fitness has been a healthy experience. I have an
issue walking, and using the tread mill and attending Balance class
I have improved my walking to the point that I no longer fall.!!

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★ 5

Great place to work out. Friendly atmosphere.

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★ 5

I am a new member and am impressed with the staff. They are friendly, helpful and more than willing to assist you and answer any questions.
The machines are very clean and have no gummy feel that I have encountered at other clubs. Having a variety of tv channels (muted) on also assists in entertaining you.
Lastly, the price is very reasonable.
Can’t sleep at 2am? Go to Snap Fitness
David V. Winstead, Ph.D.

Source: Google

★ 5

Very nice facility! They have everything you need to get a good workout in. Open 24/7 there are no excuses to not come on down. Plenty of cardio equipment and free weights s far as the eye can see. There is also a room in back for classes and stretching away from the gym floor. Highly recommended....I know I'll be back!

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★ 5

I have been exercising at Snap Fitness for 8 years. I usually exercise about 3x a week. The equipment is clean and well maintained. The Essex location is clean and accessible 24/7.

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★ 5

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★ 5

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★ 5

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★ 5

Easy environment to workout in. No judgemental looks just kind people. The facility is clean and the equipment is in good working order.

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★ 3

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★ 5

The owners are friendly and responsive to concerns. Good selection of equipment. Owners have been working hard to keep things new and interesting.

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★ 5

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★ 5

Great Staff New Equipment, convenient,
It's a must!!!

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★ 5

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★ 5

Gym is clean and the machines are in good working condition

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★ 5

I like that I can work out any time it is convenient for me. The facility and equipment is clean and well maintained. I also like the friendly community atmosphere.

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★ 4

Good

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★ 5

Since Dallas became owner, the gym has become a class operation as evidenced by it's cleanliness and acquisition of new equipment . KUDOS to her

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★ 5

The owner, Dallas, is a very nice and helpful athletic trainer. You can tell she's passionate about what she does. The gym is a bit snug but there is a good amount of machines and equipment to go around. And the fact it's open to members 24/7 makes it very convenient!

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★ 5

Great fitness center

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★ 5

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★ 5

a nice little gym, clean and has almost everything you need

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★ 5

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★ 4

24/7 is underrated

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★ 4

I've been a member for a few years now, going in the early morning. I've visited 5 or 6 other Snap's around the country and this is head and shoulders above the rest, even the newer one in Clinton. Like most 24-hour gyms, Snap suffers somewhat from the lack of square footage but makes the most of what it has. For example, Clinton pops a studio right in the middle of the floor space and the only way to make room is to eliminate machines. The Essex location has a full complement of equipment, and it's kept in good order. I'm not a cardio fan but I do notice that it's rare that a machine is out of service. When it does happen, the repairs occur in a timely fashion.

It's certainly not the least expensive gym you can join (I also belong to WOW! Fitness for $10/mo) but it's reasonable and the location and 24-hour access justify it (who else is open at 4am?).

Source: Google