★ 5

Brian and the staff were great

Source: Google

★ 1

I’d offer 0 stars if I could. I was referred to the Westport location, and with terrible pain, I tried to get in today. As soon as I came to the site, it asked me for an email, as a first timer to get 50% off. Entered the email and proceeded to booking.

Booking asked for my cc info and promptly charged me. Next step, it asked for an email and password. Since it was my first time, it asked to create a password. I create the password and I get an error message stating the email already exists (the one I entered earlier to get the 1st timer discount)

Called, left messages and texts and no one answers. Nothing.

So then I see that Fairfield also has a location open from 8am to 2pm in Sundays. So once again, go through the process, get charged again and nothing. Can’t book it, no one picking up or responding. So I drive to the Fairfield location to see if I can book a time or get my money back.

I get there and the location is CLOSED. Sign clearly says open on Sundays. That’s false advertising and now after wasting my time on the phone for 2 hours, you’ve wasted my time by advertising it’s open??? I have photos to prove the place was locked and empty.

So at both locations, you ask for my cc number, charge me. Then I’m unable to book an appointment and no one picks up, or answers?

Plenty of your competitors in the area. What a terrible experience! For the Westport location, if you’re going to be open on Sunday, pay for a manager to be on site and don’t charge until it’s booked.

For the Fairfield location, don’t advertise that you’re open on Sundays if you’re not!

Zero stars for the terrible booking platform/ UX, no managers on-site to answer questions or offer refunds, no front desk person to offer customer service and false advertising that wastes people’s time especially when they are in pain looking for solutions.

Not looking for a freebie but you’ve lost my business before it even started.

Source: Google

★ 5

Staff was very polite and attentive. Dave's the best! Will definitely be back!

Source: Google

★ 3

I tried StretchLab for the first time and overall had a fair experience. The introductory session was at a discounted price, and the stretch itself felt nice. The staff were friendly and the "lab" was clean.

That said, when the session ended, the technician didn’t really say anything, which felt a little abrupt. At the front counter, they immediately started pushing memberships which I found the pricing to be pretty high for what it is (even their packaged prices). Personally, I feel like I’d get more value from investing in regular massages instead.

That being said, I can see how others might find the service worthwhile, especially if assisted stretching is something they want in their regular routine. For me, it just didn’t feel worth the cost.

Source: Google

★ 5

Started off with Dave who is awesome but preferred a woman. Im now with Nicole who is also awesome. Friendly and professional place. Albrianna is very kind, professional and she always has a smile on her face and is always accommodating when I needed to change my appt times. This place has definitely helped with my tight hip flexors..i highly recommend StretchLab. I found that it is way more helpful than the physical therapy I had in past. FIVE STARS FOR SURE! The staff are well trained!!!!!

Source: Google

★ 5

It has been awesome experience for me.

Source: Google

★ 5

Dave is amazing! I feel so relaxed after each session! Albrianna is the nicest receptionist, friendly and so helpful. I love Fairfield Stretch Lab.

Source: Google

★ 5

Stretch Lab is the best…Dave is fabulous and so knowledgeable! I highly recommend it to everyone!!!

Source: Google

★ 5

As a middle-aged person, a parent, and a professional musician, Stretchlab is an invaluable part of my health and fitness routine. It’s a weekly tuneup that keeps me going and doing what I do with more flexibility and less soreness. It is less expensive and easier to schedule than a massage; while it provides less relief, It contributes to a longer lasting solution.
Every Flexologist with whom I have worked Is helpful. Give it a try!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

3 sessions in and feel
Much better already!

Source: Google

★ 5

Awesome staff and great way to stay feeling younger

Source: Google

★ 5

Source: Google

★ 4

The flexologists are absolutely incredible.

Rob

Source: Google

★ 5

Ok, let's talk about it. It's the best thing I've done for my body in a long time. It was a warm and friendly greeting. I had Flexologist John, who was amazing. He explained everything step by step he was very friendly and knowledgeable. This stretch experience is like a hands-on massage. There wasn't one part of my body that wasn't stretched from head to toe. I felt great after. I will definitely return.

Source: Google

★ 5

First time and it was amazing..Elle was fantastic and really knew what she was doing..
I signed up for more...

Source: Google

★ 5

Source: Google

★ 5

Guess has been great. She works hard to do what is best for me.

Source: Google

★ 5

I’ve had several sessions with Gessica and feeling much better. She’s knowledgeable and friendly, provides a great stretch.

Source: Google

★ 5

I’ve been going to StretchLab for a couple months. It has been extremely helpful as I get back into running and train for some upcoming races. I work with Efrain who has proven to be a miracle worker. I strongly recommend StretchLab and Efrain in particular.

Source: Google

★ 5

I’ve been going to StretchLab Fairfield weekly going on three months. All of their “flexologists” have been great. I’ve been working with Efrain for a while now on both soft tissue and lower body flexibility. Old sports injuries and age suck. Efrain has really helped in making them suck a lot less. A much valued ongoing experience.

Source: Google

★ 5

Ask for Efrain. He’s awesome. Super knowledgeable on the anatomy of our bodies. You won’t be disappointed with him.

Source: Google

★ 3

Nice stretch and friendly staff. Did the introductory session which is at a discounted price. When the stretch was over the technician didn’t say anything. I expected him to tell me where I was less flexible and what areas I should work on if I continue but nothing. As I was leaving I asked the staff at the desk about results and she said that would be discussed at the next session and then showed me the pricing options. For me I didn’t think the stretch was worth repeating but could be very different for someone else.

Source: Google

★ 5

Source: Google

★ 5

Very helpful in keeping my body limber.

Source: Google

★ 5

Flexibility is much more about having a flexible mind over a flexible body, but the StretchLab can sure help equal things out. A good stretch is good for every body, and it feels great. This is the place to go! It's spotlessly clean with a great ambiance, friendly staff, and talented technicians. I will definitely be a frequent guest.

Source: Google

★ 5

Awesome experiences

Source: Google

★ 5

Mj was great definitely recomend getting your stretch on .especially when having back pains like my self

Source: Google

★ 5

Best place .....

Source: Google

★ 5

Love my weekly one hour assisted stretch with Wendy!

Source: Google

★ 5

The staff is so friendly and professional, and body always feels better after leaving a session! Highly recommend.

Source: Google

★ 5

Great place. Got my first stretch from Tyree and he was very knowledgeable. Both women who helped me at the desk were very sweet and didn’t try to pressure me into getting more sessions or anything. Will definitely be back!

Source: Google

★ 5

I love this place!
Warm and cozy is the design of this old brick building. And clean! Walk right in and you will be greeted with a smile by Eve, and she will be happy to answer your questions.
After a hard core accident, I need some help with flexibility as I can only do so much on my own. I feel that StrechLab is helping me.
Think of your time there as relaxing as a massage, only it is stretching,and range of motion techniques.I walk in with some difficulty and walk out feeling relieved, every time.
Because I can't always get there at the same time, I have had the opportunity to work with several of the Flexologists. They are all genuinely concerned about your well being and bring their best to the table, literally. I have not had a bad choice. Tim, Tyree, Sarge, and Joe have had different experiences in body work, all offer something a little different to bring in range of motion and flexibility. I am (hands down) truly grateful.

Source: Google

★ 5

I’ve been coming to StretchLab in Fairfield since the beginning of the year. Having tried deep tissue massages, physical therapy and everything else for lower back pain and stiffness, I didn’t have much hope. But wow, one session alone was amazing. Dave takes his time to find out what parts of your body need more attention, and helps you to slowly but surely challenge yourself to increase your flexibility. I recommend their monthly plan, with the ability to stack 25 min sessions back to back or roll over unused sessions to the next month, it’s a worthy investment for your health. The staff are always friendly, the location spotless, and the results are clear. I’m more flexible, have less pain, and am happy to report having had no more back spasms since my sessions started. Try a session and you won’t be disappointed.

Source: Google

★ 5

I’ve been a regular at StretchLab in Fairfield since they opened last April. I’ve been to several Flexologists and they have all been great, but Wendy is my Flexologist and she’s the best! My flexibility and range of motion have improved dramatically. StretchLab has improved my quality of life, and I’m sure it will improve yours too!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I love coming to StretchLab every week! My flexibility has improved incredibly since coming here. As a competitive dancer, I have noticed better results in my dancing as well! All of the staff members are very supportive and professional. I cannot wait for my visit next week!

Source: Google

★ 5

Sometimes you stumble into something that you didn't know was missing in your life, that's StretchLab for me :-) ... they helped me regain a range of motion that I hadn't had since my teenage years and of course the staff is very professional and friendly.

Source: Google

★ 5

Love coming here and getting stretched out. I am really tight basically everywhere and have noticed an improvement since I started coming in. Everyone is excellent and very helpful, highly recommend.

Source: Google

★ 5

Awesome location next to great food (Local, the Stand Vegan, Candlewood Coffee) and a ton of fun fitness concepts like RockClimb, Indoor Golf and more..

Stretching is a totally under-utilized wellness strategy among amateur athletes. See why Tom Brady, Serena Williams, and Tiger Woods all make mobility the core of their fitness routines.

Source: Google

★ 5

Source: Google