★ 1

I’d offer 0 stars if I could. I was referred to the Westport location, and with terrible pain, I tried to get in today. As soon as I came to the site, it asked me for an email, as a first timer to get 50% off. Entered the email and proceeded to booking.

Booking asked for my cc info and promptly charged me. Next step, it asked for an email and password. Since it was my first time, it asked to create a password. I create the password and I get an error message stating the email already exists (the one I entered earlier to get the 1st timer discount)

Called, left messages and texts and no one answers. Nothing.

So then I see that Fairfield also has a location open from 8am to 2pm in Sundays. So once again, go through the process, get charged again and nothing. Can’t book it, no one picking up or responding. So I drive to the Fairfield location to see if I can book a time or get my money back.

I get there and the location is CLOSED. Sign clearly says open on Sundays. That’s false advertising and now after wasting my time on the phone for 2 hours, you’ve wasted my time by advertising it’s open??? I have photos to prove the place was locked and empty.

So at both locations, you ask for my cc number, charge me. Then I’m unable to book an appointment and no one picks up, or answers?

Plenty of your competitors in the area. What a terrible experience! For the Westport location, if you’re going to be open on Sunday, pay for a manager to be on site and don’t charge until it’s booked.

For the Fairfield location, don’t advertise that you’re open on Sundays if you’re not!

Zero stars for the terrible booking platform/ UX, no managers on-site to answer questions or offer refunds, no front desk person to offer customer service and false advertising that wastes people’s time especially when they are in pain looking for solutions.

Not looking for a freebie but you’ve lost my business before it even started.

Source: Google

★ 5

Tim is an excellent therapist who really knows his craft. A pleasure to work with at Westport location

Source: Google

★ 5

Stretch Lab had been very helpful in loosening my back and hips, allowing me to play golf pain free, even when playing multiple days. I highly recommend it!

Source: Google

★ 5

If you need a good stretch which everyone does, for the right price and expertise in the practice, full body stretches and more you must stop by or you lose

Source: Google

★ 5

Tim is incredibly knowledgeable, professional, and attentive. I came in with chronic sciatic discomfort, and his targeted stretch work has made a noticeable difference. He has improved my range of motion, reduced muscle tension, and helped increase my overall movement and well-being. If you are looking for lasting relief and better mobility, I highly recommend working with Tim.

Source: Google

★ 5

The lab was awesome. Very knowledgeable staff, Jorge. I enjoyed the stretches and felt great afterwards. Jorge was very courteous as well

Source: Google

★ 5

Love this pl

Source: Google

★ 5

My fiancé and I went for our first stretch yesterday! I was super nervous as I am not flexible at all! And holy crap was I surprised! Everyone was amazing! Booked a membership right on the spot! Waking up today we feel good and propelled into a healthier lifestyle, could not recommend more!

Source: Google

★ 5

Source: Google

★ 5

Amazing. Felt great after. Jorge was so helpful

Source: Google

★ 5

Fantastic experience don’t think I could walk without them

Source: Google

★ 5

First of all I went to the wrong place and they said not to worry, they would wait for me so right away I felt comfortable and. not stressed.

The place is clean and welcoming. They asked me the appropriate questions and I was on my way. Julliana was caring, educated, experienced and she LISTENED. She could not have been a better match for me and I signed up for 3 months!

I feel hopeful after trying everywhere to deal with my issues that I'm on the right path to recovery.

Source: Google

★ 5

Staff are friendly and helpful

Source: Google

★ 1

Signed up and when I arrived I was told the person who I signed up with had called out. In an act of pure sloppiness they had entered my # incorrectly and never got in touch to cancel. Grrr waste of time!

Source: Google

★ 5

I have been stretched every week by Bonnie for a few years and that one hour is my best hour of the week and allows my body to work hard and more enjoyably the rest of the week!! Bonnie is a super professional and i could not possibly give any higher recommendation!! Bonnie is amazing

Source: Google

★ 5

A great place to do assisted stretching as a prelude for me in restarting a personal yoga practice. I like this place very much. All the staff are friendly, well qualified and know me by first name. The place has a small company/family positive and intimate appeal and expert assisted stretching with very high regard to cleanliness. The atmosphere feels and is semi-private. I (obviously) highly recommend checking this place out at least once (they have a special value packed deal for your first session).

My stretch specialist is Kate who has varied experiences. Kate's most notable qualification for me is that she is a certified Yoga instructor. Others there have different and varied qualifications.

Kate is passionate about her role at StretchLab and is overall fantastic!

Source: Google

★ 5

My 15 year old daughter and I just began weekly sessions here. She has scoliosis, I do electrolysis & sit in a difficult position all day for 30 years... This has been helpful for relieving tightness & increasing flexability for both of us. we recommend Stretch Lab!

Source: Google

★ 5

I’ve been coming here for the last six months and find it great. I go to many different people and they all have their own styles but are really good. It’s helped my back out a lot.

Source: Google

★ 5

Great staff willing to listen and adapt the sessions to your needs.

Source: Google

★ 5

Love going to stretch lab!

Source: Google

★ 5

Whether you are very active (like me) or want to be more mobile, I strongly recommend trying StretchLab. It has definitely enhanced my weekly regime and taught me some important things for stretching on my own.

Source: Google

★ 5

i Have attended weekly stretch’s With Prescott for 4 months and it has been life changing. I have joint issues and sometimes tying my shoes was difficult. Now I don’t even think about it. I was just on vacation and went golfing and I was hitting the ball like I was 10 years younger. Thanks Prescott!!!

Source: Google

★ 5

Both my wife and I have been weekly regulars, with every visit convincing us to book the next session. Numerous friends have thanked me for referring the concept. Easy to book sessions, the folks working there have been very responsive to specific needs and affable. Very best for the year ahead !!!

Source: Google

★ 5

I had a stretch with Julliana and it was a game changer. Being a former college athlete and keeping up a very active lifestyle I was not able to keep my legs as limber as possible and definitely felt sore after workouts. In one session I was able to really experience the difference that assisted stretching can make. Very attentive staff and super clean and calming facility. Highly recommended!

Source: Google