★ 5

GREAT GYM GREAT EQUIPMENT!!

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★ 5

I love this place! The trainers are nice and the equipment is clean and new!

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★ 5

The staff here is amazing

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★ 5

this gym is awesome

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★ 5

Good experience, love this gym

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★ 5

Great Gym!

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★ 5

Very helpful and nice! Took a tour with Jacob very excited to work out!!

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★ 4

New equipment. Crowded. You know, the new sign up deals. I won't be renewing unless there are renewal deals.

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★ 5

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★ 5

Amazing gym, brand new equipment, everything is really clean, workers are very nice especially jordan, bring your id

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★ 5

Nice place good people

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★ 5

Amazing!! Very clean and wonderful staff! Jordan was sooooo helpful!

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★ 5

Love the renovations and the staff is amazing!!

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★ 5

Been coming to this gym for a while and they really improved their equipment and staff, love it here

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★ 5

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★ 5

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★ 5

Love this gym! Staff is so friendly!

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★ 5

Great variety of equipment and friendly staff.

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★ 5

Pretty nice gym !

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★ 5

I like the gym

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★ 5

Great gym. Clean and good equipment

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★ 5

great gym and great staff come sign up with my boy jp

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★ 5

AMAZING, affordable and great customer service.

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★ 5

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★ 5

Great gym

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★ 5

Just signed up on the Black Friday Deal. Looking forward to the new renovations and taking advantage of the recovery and HIIT rooms. Kayla was a great help in showing us around and giving us a bunch of information on what to expect.

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★ 5

The biggest and best crunch fitness there is

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★ 5

10/10

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★ 5

great!

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★ 5

Super nice and clean gym. Great equipment with awesome staff.

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★ 5

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★ 5

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★ 5

Going through renovations and looking nice. Great equipment, pool and clean locker rooms. I got a great deal too. Take advantage of Black Friday deals. Paid nothing for 30 days and then it’s about $30 per month.

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★ 5

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★ 5

Easy to sign up!

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★ 5

Great gym with a welcoming vibe and friendly staff. Has all the essentials and it’s very clean. Definitely recommend!

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★ 5

David was great! Highly recommend

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★ 3

Good staff and great gym. They had good cardio equipment and weights. The reason Iam leaving only three stars is because even after canceling their billing people will harass you to hell and back. Luckily there is something called the block feature on your emails and phone and I went ahead and just blocked them. Recommend the gym but not to give them any sort of bank account of credit card. I see a lot of people complaining about not being able to stop the billing. People pay CASH and if they dont accept take your business else where.

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★ 5

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★ 5

Crunch fitness is an amazing gym, I talked to David and he taught me how to PR my set. Amazing equipment and excellent training equipment. Highly recommend

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★ 5

Kayla was fantastic, gave me a tour around the gym and all the upgrades coming soon! Excited to put in work at crunch lake Mary

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★ 5

Hands down best customer service from Josh G (j-money). If youre lookkng for great service, vibes, atmosphere, and great state of the art equipment this is the place!

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★ 5

Jacob, Evan, and David changed my life entirely, they are the greatest people I have ever met.

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★ 5

Jacob and David were amazing! Best employees!!!

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★ 5

David jones was awesome and made the sign up process super easy thank you

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★ 5

Just signed up. Free shirt 😁

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★ 5

Great place! Good equipment and staff is very helpful and knowledgeable.

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★ 5

👍

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★ 1

Unfortunately, my experience with Crunch Fitness Lake Mary has been frustrating, disappointing, and honestly feels deceptive. I signed up because the pricing page clearly showed no fees and a straightforward monthly price, exactly what any customer expects when a business claims to be transparent. However, my actual experience was the complete opposite.

First, I became a victim of bank fraud, which caused my bank to freeze my card. When Crunch attempted to take payment, it was naturally declined. Instead of showing even basic understanding or customer service, they immediately added a late payment fee. When I explained the situation, they didn’t care at all. Their only response was, “that’s our policy.”

I spoke with Kayla, the “manager,” and she was completely dismissive. She showed zero empathy, didn’t acknowledge my situation, and simply repeated “policy” over and over again. No attempt to work with me, no flexibility, just an eagerness to take as much money as possible.

While reviewing my recent bank transactions, I discovered they charged me over $60 for an annual fee, a fee that was never mentioned during signup, and not displayed anywhere on the pricing screen, as my screenshots clearly show. When I questioned this, the manager (Layla) again brushed it off, saying it was “in the contract” and that I “must have missed it.” It’s very convenient how the staff claim there’s no fee when you sign up, yet quietly add a large annual charge months later.

At this point, it was obvious that Crunch Fitness prioritizes squeezing money out of customers over providing an honest, transparent, or respectful experience. I chose to cancel, and once again the manager showed no interest in retaining me as a member. She just made me pay every outstanding charge, including another full month, because “that’s the policy.” No empathy, no customer care, no accountability for their misleading signup process.

This gym hides fees, offers no real support, and cares only about money. I strongly recommend staying away from Crunch Fitness Lake Mary. There are plenty of gyms that treat their members with honesty and respect, this is not one of them.

What made this experience one of the worst and disappointing is that the situation could have been handled so differently. A simple gesture, like acknowledging my bank issue, showing genuine empathy, or even waiving the $15 late fee as a goodwill courtesy, would have gone a long way. It would have made me feel like I was speaking to a human being who cared, not a “policy robot” focused solely on money. That small act alone would have been enough to keep me as a member.

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★ 5

The staff here is the PINNACLE OF ALL STAFF

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★ 5

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★ 5

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★ 4

Jp is being the best coach and recruited,

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★ 5

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★ 5

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★ 5

JP was the absolute best and a welcoming smile to Crunch!! Awesome gym and awesome bro

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★ 5

This gym is great and I love the people!!! JP is awesome

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★ 5

Great staff, and clean facility!

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★ 5

I am new to Crunch and I love it! Classes are amazing - be sure to book in advance.

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★ 1

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★ 5

Great staff!!

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★ 5

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★ 1

It should be no stars. Spoke to manager Kayla making sure our membership was canceled as we had called a month ago and we were told it would cancel after the 90 days we signed up for, which by the way was NOT COMMUNICATED when we signed up, we thought it was a month to month, no commitment. Now Kayla tells us we need to come in to cancel or they will keep charging us. She even told me their policy is to send people to collections if they don't come in to cancel as they will keep charging. What a TERRIBLE way to treat customers. When I asked for a corporate number I was given one that is an answering machine that tells you to contact the gym. Think twice about CRUNCH FITNESS....BUYER BEWARE

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★ 5

David was very nice and helpful with signup! The gym itself is clean and has everything you need.

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★ 5

Place is clean and much to look forward once everything is built. Shout to David at reception he is great 👍

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★ 5

I feel happy in this place

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★ 5

The place is wonderful , the workers so Kind

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★ 5

Good staff

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★ 5

Mark, Evan, and David were fantastic. They definitely deserve a raise. I was having an issue online support could not seem to competently handle and they did within 5 minutes.

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★ 5

David was real nice and helpful throughout the whole sign up process, the equipment was really nice as well and the gym isn’t too busy.

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★ 5

Nice equipment and staff

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★ 5

Excellent facility and staff! Super nice and knowledgeable!

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★ 5

I love this Crunch Gym. Everyone is super friendly and helpful. They go above and beyond to help you feel welcome here. They also do not hesitate to answer any questions or needs you have. It is extremely clean here at Lake Mary Crunch. The manager JP is also very knowledgeable and helpful. He has a way to make you smile and also a Great since of humor.

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★ 5

The front desk was super nice.

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★ 5

I’ve known Lauren for many years and have been very impressed with her dedication, determination, and positive attitude. She is also very good at teaching her yoga and Pilates classes, and is extremely knowledgeable and skillful. You will be happy with your results when she is your trainer!

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★ 5

David and Tyler are the goats. Knowledgeable and super kind. They made the process of signing up seamless.

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★ 3

I personally don't enjoy how close the equipment is, along with the whole setup, the treadmills, bikes and elliptical are all facing away from the TV's, before crunch fitness took over the layout was better

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★ 5

JP is the best super nice!

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★ 5

Jolie is amazing with helping me reach my fitness goals. She consistently checks in with you, supports you both mentally and physically! She’s very kind nd reassuring of your goals and needs! The staff are friendly and it is a very welcoming gym!

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★ 5

Great gym, I came as a guest and enjoyed all the new equipment.

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★ 5

I love everything about Crunch Fitness. It includes opening up more locations and opening up more classes and more opportunities for it to pay off with competitions. I am so grateful for all of the opportunities I have because Crunch Fitness helps me become a very happy and a very healthy person. I couldn't be any more thankful for what Crunch Fitness has done to me. Thank you so much!!!!

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★ 5

Crunch is the best bang for your buck in terms of gyms. The signup process was easy and I love all the classes they offer!

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★ 4

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★ 5

Keit on Wednesday nights is great! Her energy and enthusiasm is amazing! Zumba is my cardio! I also workout with Coach Alexandria and she is the best motivator coach I ever had very careful with any injuries you may have and excellent work out plans great way to start the week! Let’s not forget coach Lauren with Aerial Yoga 🥰

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★ 5

Is a great gym but the trainers are super good and I mean Isaiah is the best he is amazing my life change cause his class and I gonna get better but with him Isaiah in my team thanks bro you are great 👍

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★ 5

Great customer service! David was extremely friendly and nice!

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★ 5

Very helpful staff

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★ 5

I’ve been working out for years and decided a few months ago to up my game. I joined Crunch Lake Mary in May right after they took over the 24 Hour Fitness, and I immediately felt at home here. I’m loving the upgrades and changes. I go out of town frequently, and it seems like every time I do, new equipment or other renovations appear. I’m excited to see what’s new everytime I come back.

I started training with Lauren Frumer shortly after I joined so I could properly learn to use the equipment I didn’t have available to me before.

To say that Lauren has changed my gym game would be an understatement. From her guidance and knowledge with the exercises and equipment, to her patience and understanding when my brain just can’t figure out how to get my form properly or I’m having a bad day, to the peace and power I feel in her yoga classes, to the support and genuine companionship I’ve developed with her in such a short time. Training with Lauren has been the best decision I’ve made for myself this year. I have never felt as strong and powerful as a woman as I do now and I can’t wait to see how Crunch and Lauren help me continue in my wellness journey.

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★ 5

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★ 5

Jb was very help full

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★ 5

JP is the best , highly recommend

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★ 5

Wonderful people and a welcoming environment!

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★ 5

Crunch in Lake Mary is the best! Everyone is so friendly and they have so many different options for equipment!

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★ 5

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★ 5

As someone who was looking to get back into the gym 3 years post shoulder surgery and physical therapy, i wanted help getting back into shape. After deciding to work with a personal trainer, i was matched up with Isaiah! He is super friendly, extremely knowledgeable & Professional. I can not recommend him highly enough, he would be a great fit for anyone.

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★ 5

If you’re in need of a trainer, get Jolie! She’s incredibly knowledgeable and customizes every plan to perfection. I’ve been training with her for about five months and I’ve never felt stronger. I’m now more confident in my body and seeing muscles I haven't seen before. Jolie is not only skilled but also so encouraging and supportive. She really takes the time to understand what works for you. She most importantly has helped me build a healthy and lasting relationship with exercise. I’m excited to keep training with her and see even more progress!

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★ 5

Crunch has been a game changer. I’ve had Jolie in lake Mary as a trainer now for about a year and in that time I’ve lost around 30 pounds and built more muscle. Taking so much weight off my knees and back. She is the sweetest girl and really knows a lot about training and how to keep you moving in the long run. If you’re looking for a change she is the way to go for sure!

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★ 5

I have been to multiple gyms and this one by far is the best. The staff is very friendly and accommodating. As a former athlete in my younger days, I know excellence in coaching. I have found excellence in my personal trainer, Lauren Frumer. With Lauren’s coaching, my strength, mobility, and confidence have increased significantly. Her consistent attention to my form is yielding great benefits for me. I am so much more mindful of little things (foot placement, breathing, squared hips, shoulders down, sternum up, etc.) when I work out on my own. Although Lauren can be a little fussy with me sometimes, I know she is pushing me to be the best I can be with strength and mobility which in turn has increased my confidence. I am so appreciative that I have found Lauren Frumer. She is the most outstanding coach I have ever had. Can’t wait to see how far I can get in a year.

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★ 5

One of the best gyms I've been in. JP and his team always greet me by name and a welcoming smile. The trainers they have on staff are always available to answer any questions I have. My trainer Lauren is a fun firey and sometimes corky which is exactly what I need. She has the ability to motivate while working through some of my struggles! I highly recommend crunch in lake Mary and highly recommend coach Lauren!

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★ 5

Good selection of equipment and friendly staff!

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★ 5

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★ 5

Best gym in Lake Mary!! The personal training team really cares about you getting to your goals. Make sure to do a kick off when you sign up… Isaiah did mine and I’m so happy I decided to train with him. His knowledge is top notch and I’ve lost over 4% body fat with him. I knew a lot about exercise already, but he’s taught me new movements and has helped with my pain and imbalances. Thank you Isaiah!

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★ 5

Best Crunch I’ve been to so far in the Orlando area!

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★ 5

Joining Crunch was the best decision that I made. I love the glute machines there, they are amazing!!!
JP, General manager, was so helpful when I had a minor billing issue, and Nikki and Lauren are also amazing!!! 💪🏽

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★ 1

I went today and they wanted to hold onto my drivers license which makes no sense. We cancelled the membership.

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★ 5

Great place to work out at! They have been adding great new equipment recently! The staff is very professional and Nikki was able to help me begin my fitness journey!

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★ 5

Best staff. Amazing attitude. AM staff Always smiling.

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★ 5

Signed up today and David was amazing with the sign up process! He was Very informative and made me excited to work out again

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★ 5

I love crunch fitness

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★ 5

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★ 5

Great gym and amazing staff I highly recommend.

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★ 5

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★ 5

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★ 5

Definitely the number one gym in town. Never leaving this place

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★ 5

This is a great gym, theres so much equipment that almost any exercise can be done evwn at peak hours. Very clean and well maintained. 5 stars

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★ 5

Best gym around Lake Mary!

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★ 5

Very nice gym. I love the equipment at this location and it's spacious.

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★ 5

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★ 5

very good gym much better after renovations

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★ 5

Clean gym friends staff

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★ 5

David gave me the best tour this gym is great!

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★ 4

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★ 5

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★ 5

Amazing staff !

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★ 5

Staff is very friendly and helpful! The equipment is very clean as well. Also shout out to David!

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★ 5

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★ 5

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★ 5

great service!

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★ 5

A good gym with good community👍💪💪

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★ 5

its amazing !!

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★ 5

There are a wide variety of machines and the workers are encouraging of all the people trying to better themselves

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★ 5

Great gym very friendly

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★ 5

Love this location, highly recommend

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★ 5

Amazing gym new equipment and very clean. And the trainers are awesome!

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★ 5

Gym has all the newest equipment very nice

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★ 5

Staff is always friendly! Especially David, who always greets us with a big smile!

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★ 5

Local gym love it great staff

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★ 5

Love this Crunch! David is very helpful.

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★ 5

Very nice location!! Clean, tons of machines and good vibes all around :)

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★ 5

Great place to workout after school.
David’s a great help!

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★ 5

Great place to workout, friendly atmosphere.

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★ 5

Love it. There's a wide variety of equipment. Plus the staff is really nice.

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★ 5

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★ 5

Awesome class with Setu!!

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★ 5

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★ 4

Very in depth tour, love the workers!

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★ 5

Great gym

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★ 5

Awesome gym!

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★ 5

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★ 5

Amazing place

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★ 5

The team is great!

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★ 5

Kate and David are Amazing!!! 👍🏾👍🏾👍🏾

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★ 5

Best gum everrr!!

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★ 5

Kate and Jacob David in Lake Mary are cool. Very kind people.

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★ 5

Shoutout Kate, Jake & David at the front desk!!

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★ 5

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★ 5

Great place to workout

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★ 5

Great facility friendly staff and always clean

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★ 5

Jacob and David super nice guys exciting new equipment

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★ 5

Jacob and David were great!

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★ 5

So far I appreciate the hospitality! Very welcoming thus far. The crowd was overwhelming for me but staff assured be of slower times to come in. I was happy to be able to use the sauna though.

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★ 5

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★ 5

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★ 5

Setu is amazing! I tried Pilates for the first time in May and I have thoroughly enjoyed my experience with her. Also the club is nice and clean and the sauna is a MUST before class!

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★ 5

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★ 5

Great staff, clean environment, no complaints!

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★ 5

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★ 5

The staff were very helpful and welcoming. Everything is very clean and all the machines are in good shape.

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★ 5

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★ 5

I have been a member since last month & I love it here! 10/10 recommend! Also love training w Ivee, she’s the best! 🤩🩷

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★ 5

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★ 5

I just join the this Lake Mary location and it’s great, new equipment, pool and sauna, it has great spinning classes.

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★ 5

Great gym, great staff, and great management (especially Josh G(J-money)). If you want a great facility with state of the art equipment/gym family this is the place to be for sure 💯

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★ 5

Best gym in USA

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★ 5

Great look! Love the new area! Staff is so helpful!

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★ 4

While not my favorite Crunch location, it's still a nice gym. A few improvements (I think they're working on) will make it much better. The standout here (and the main reason I go to this location) is the Instructor Rachel P. She has a way of making even the simplest routines fun and engaging. Her classes are always high energy. She's great at motivating and engaging with everyone and not just teach from the stage. I only wish she had did more classes!

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★ 5

I have been going to this location since December 2024. I have truly found a tribe of strong women who motivate and challenge one another. I enjoy many of the classes (HIIT, Yoga, Barbell 45, Cycle, and Zumba). My favorite HIIT/Cycle/BB45 instructor by far is Rachel P. She is a beast! She celebrates everyone in class, challenges everyone, and contagious energy. Stephanie is my favorite yoga instructor because she takes her flow slow, holding poses, focusing on the breath work, and brings a real calmness to the practice.

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★ 5

Good gym

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★ 3

Great gym in that they have lots of nice equipment and the staff is all very friendly. The issue is with the music. They play it way too loud. I get having music in the background if someone doesn’t have headphones but most people have headphones and listen to what they want. But the music is so loud at times you cannot hear your own headphones. I like to watch news or a podcast when on cardio machines and I can’t hear what is on my headphones because the music is sooo loud!! I have complained politely and I know others have as well but it seems to be in vain.

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★ 5

Love the new equipment and how it looks! And there are so many classes you can take! Great gym!

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★ 5

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★ 5

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★ 5

great gym

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★ 5

Best gym with amazing instructors, equipment and wet area. Plus, I can go to any location close by and find always great smiles to greet me! 100%

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★ 5

Josh G is the man! Very informative and helped throughout the process! Best place to workout in Lake Mary!!

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★ 5

Great experience!! Great staff!!

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★ 5

I do personal training here, it’s great! I suggest coming here, they care a lot and connect really well with you!

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★ 5

David gave us a great tour! The facility was clean and gave us so many equipment options that we didn’t previously have!

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★ 5

This place has a wide variety of equipment and is very clean! The staff was also very accommodating and friendly.

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★ 2

The transition from 24-hour fitness was painful, but the improvements are welcomed. I don't like how they didn't honor the my previous memenership’s perks since I paid extra for them. When the renewal comes, there’ll be lots of tough questions to answer.

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★ 5

Best gym and staff!

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★ 5

Great gym

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★ 5

Great gym!

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★ 5

Throughout the years I have been a member of all of the local gyms but this is the best there is. I started here when they were 24Hour and then they took over and all I can say is, “Where have you been all these years”. Crunch Fitness Lake Mary has so many great options to choose from. Weights for strength training, a large variety of machines, barbells and dumbbells. Of course let’s not forget about the many different classes for all levels. You would never run out of options here.
The staff is amazing and JP the manager is amazing. If you’re not a member here yet, come check them out. They have many options for you to explore and find the perfect fit for you. They have many new machines along with some of the old ones from 24Hour. All I can say is you are missing out if you’re not a member here. They made it so easy for my membership to transfer over from 24Hour as well which was very nice.
Thank you for being here in LM. I have been waiting for a facility such as this one.

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★ 5

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★ 3

A good gym but can be a little better Hopefully they get the hydro and massage chairs then that would fully complement this gym.

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★ 5

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★ 5

Amazing Customer service! Helped me sign up immediately and were understanding of my goals!

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★ 5

Great customer service. Sign up was super easy. Thank you Josh, Alex, and Nikki for the help with signing up and possibly joining yalls team.

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★ 5

I’ve been going to this gym for 4 months now.. it’s been awesome! The staff are very helpful and respectful. The equipment is all new and in great condition..

Source: Google