★ 1

😂 this management is the absolute worst! upon signing up they promised a free month I never got it and I have to fight with them every time I call to get in touch with a manager they say “Seth is in a meeting with the regional manager” and they keep charging me $160 a month they won’t take my card off of auto pay, when I cancelled and got charged $160 another month this is going to escalate unfortunately for them, crunch in lake worth needs to do the right thing for their customers. Stop messing with customers money. Are yall serious?

Source: Google

★ 5

⭐⭐⭐⭐⭐ Top-Notch Gym with an Amazing GM!

Crunch Fitness in Lake Worth has been nothing but a great experience for me. The gym itself has everything you need solid equipment, clean space, and a good vibe but what really stands out is the GM, Seth.

This guy is on another level. He’s always upbeat, always helpful, and genuinely cares about the people who walk through the doors. You can tell he loves what he does because it shows in how smoothly everything runs. He greets people, answers questions, jumps in when help is needed, and keeps the whole place feeling welcoming.
It’s rare to find someone who can set the tone for an entire gym like that, but Seth does it effortlessly. If you’re thinking about joining a gym in the area, this location is absolutely worth it. Great place, great people, and a GM who truly goes the extra mile.

Source: Google

★ 5

Source: Google

★ 5

⭐⭐⭐⭐⭐ Absolutely Incredible GymEspecially Thanks to GM Seth!

Crunch Fitness in Lake Worth has honestly become one of my favorite places to be, and a huge part of that is thanks to the GM, Seth. From the moment you walk in, he makes you feel welcomed, seen, and valued. He remembers people, checks in with everyone, keeps the energy high, and runs the gym with a level of professionalism and warmth you just don’t find everywhere.

The facility is always clean, organized, and fully stocked, but the atmosphere is what truly sets this location apart and that comes directly from Seth’s leadership. He goes above and beyond to create a positive environment where people of all fitness levels feel comfortable, motivated, and supported.

If you’re looking for a gym that genuinely feels like a community, Crunch Fitness Lake Worth is the spot. And if you get the chance to meet Seth, you’ll understand exactly why this place is so awesome. Highly recommend! 💪🔥

Source: Google

★ 1

The gym is fine and very big. Always busy but any crunch location is. My issue was the staff, they don’t greet you when you walk in and are very straight faced, emotionless. They look like they don’t want to be there, but as someone who’s always been in customer service you have to fake it even if you’re unhappy. It felt like the staff gave judgy looks and like that didn’t want to do their job.

Source: Google

★ 5

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★ 1

Disappointed. I signed up with 2 friends to do a day pass. The gym called me to schedule the pass and do a tour. We requested to take a class because we were thinking about leaving OrangeTheory for Crunch. The manager, Evan said they don’t usually allow that but he would allow us to audit the class. We arrived and asked for Evan. The people at the front desk said we couldn’t use our free class tonight. And after speaking with Evan and another manager, Austin, they still wouldn’t allow us to check out the class. We left and went to an OrangeTheory class. If you’d like to check out a more welcoming environment, try out OrangeTheory.

Source: Google

★ 5

I'm going there since the beginning of the year the gym is awesome cardio is upstairs I've worked with two trainers who were friends

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★ 4

Crowded at times but overall fairly clean (way cleaner than LA Fitness) and mostly the right selection of weights. Would have given four and a half stars. Could use more yoga classes. Good gym value overall. Would like it open later on weekends. Friendly staff. Has a nice sauna. Not too many complaints at all. Good for a big box gym.

Source: Google

★ 1

Extremely unprofessional and poorly managed location. I was coerced into signing a contract by Justin, even after expressing hesitation and explaining that I needed more time to see if it fit my budget. Despite my concerns, he continued to pressure me into signing.

I cancelled within the 3-day period under Florida Statute, and the contract clearly states that cancellation voids all future installments. My cancellation form, which was signed by a staff member, confirms that I owe $0 and that I’m not responsible for the next invoice.

Despite this, the gym charged a card I did not authorize, which is a clear breach of contract. When I reached out to billing, they confirmed that I owe nothing and that my personal training membership was cancelled. They also stated that the issue was coming from the home center, which has shown complete disorganization and lack of accountability.

Ironically, Justin, the same person who pressured me to sign, claimed he would escalate the matter to district management, but I’ve never received a follow-up, and they are still attempting to charge me.

This location is sketchy, unprofessional, and poorly managed. I do not recommend this Crunch Fitness to anyone. If I could give zero stars, I absolutely would.

Source: Google

★ 1

I recently contacted the crunch Gym on hypoluxo in Lake Worth regarding charges on my account. While the representative initially assisted me, she abruptly cut me off while I was speaking and ended the call with “bye-bye.” This behavior was unprofessional and disrespectful.
I value good customer service, and this interaction did not reflect the standards expected from a company like Crunch. I hope
management addresses this issue and provides additional training to ensure better communication and respect toward members in the future. I don’t feel comfortable to go there anymore. Bad customer service!!!

Source: Google

★ 5

Good environment to have fun while working out.

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★ 5

Shoutout to Evan for helping me the other day. I truly appreciate his patience and understanding with the situation.

Source: Google

★ 5

Crunch Lake Worth is where dedication meets results. The energy here is unmatched it’s the kind of place that pushes you to outdo yourself every single day. I show up more than anyone, put in the work, and it shows. The staff keeps the atmosphere motivating, the equipment is always ready for a serious session, and the members bring that drive that makes you want to go harder.

This isn’t just a gym for me it’s a second home where I’ve become the top performer through consistency, effort, and focus. If you want a place that challenges you and rewards discipline, Crunch Lake Worth is it.

Source: Google

★ 5

I really enjoyed learning more about Crunch Fitness and becoming a member today. I was helped by AJ, who was really thorough and knowledgeable. This was an overall amazing experience.

Source: Google

★ 5

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★ 1

They refuse to refund money for personal training after I repeatedly explained that I wanted to take a break from training to recoup financially and they continued charging me for a total of 816 dollars and still refuse to refund even when I did not schedule or intend for more training and will be demanding further action

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★ 5

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★ 5

Good

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★ 5

BEST GYM AROUND NO DOUBT

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★ 5

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★ 5

BEST GYM

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★ 5

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★ 5

Been a member since the location opened. Staff is all especially friendly and helpful. Austin was a great help in signing up for for membership

Source: Google

★ 1

Somehow this trash company has gotten my phone number and has cold called me three times.The first time I was nice...not anymore. If you call me again I will definitely file a harassment complaint.

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★ 5

Really like the drink and is very professional

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★ 5

Best gym in the area definitely recommend

Source: Google

★ 1

Im utterly appalled with the response of this gym. While working out today I placed a piece of equipment on the floor. It bounced but didn’t hit any nearby members. A trainer/ employee confronted me to explain how that can be dangerous to members near by. I apologized, explained I meant no ill intentions and I knew where I was placing the equipment it wasn’t going to hit no nearby members. I continued with my workout. The client she was training later followed me to the bathroom to curse me out and making threats to throw equipment at me. I told her trainer to explain to her client that was unacceptable behavior but she didn’t attempt to deescalate at all. I have no issues with any members of this gym and have no ill intent when working out. I’ve dealt with similar offenses in the gym people dropping equipment near me but I never follow them or make threats towards them. I never go out of my way to produce an unsafe gym environment. I have no issue with the trainer explaining the proper way to place equipment but the same the trainer that let me know its not okay to bounce equipment can also let her client know it’s unacceptable to provoke a potential altercation in the gym. Which was not done at all. I did not catch the trainers name but it was the black lady with the short cut Mohawk.

Source: Google

★ 1

This gym is a scam. The different membership tiers are lies. I have a peak membership that clearly states I can bring a guest, but when I tried to bring my guest, they were told they needed a physical ID. My guest only had a photo ID on their phone, which wasn’t accepted. The staff then told me that my guest could sign up, and once they do, they’d be able to access the gym. So, my guest doesn’t need an ID to sign up, but needs one to join me as a guest? This gym sold me on the idea that my membership would grant me full access to all the perks, but it turns out it’s only if my guest is willing to sign up. That’s completely misleading/scam and has cost them my entire family’s membership.

Source: Google

★ 1

There are far too many issues, the club’s management has made my experience unbearable. Seth and Lucas really need to take customer service more seriously.

Source: Google

★ 5

Austin is amazing, he gave me a whole tour and everything. I love the Gym and I’m so excited to start my journey with them. Awesome Gym, very specious and clean. “ liza

Source: Google

★ 5

Great environment to workout at.

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★ 5

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★ 5

This gym is so nice, I could wait for it to open and I’m still amazed with it

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★ 1

They only produce hot boiling water at their water station so you’re forced to buying a cold water bottle there and Most machines are broken not to where you can’t use them but if you need any height adjustments you won’t get any .

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★ 5

Great gym, Great staff, and very clean. All around a good gym.

Source: Google

★ 1

I stopped by for a free day pass since I just moved to the area. When I arrived, I was told that because my driver’s license didn’t have a local address, I’d need to pay for a day pass — or that Lucas could “give me a sick deal instead.” It came across more like a sales pitch to get me to sign up for a membership before I even had the chance to check out the facility. I decided not to work out there and went somewhere else.

Source: Google

★ 1

I feel compelled to share my concerns about the management at Crunch Fitness Lake Worth, particularly regarding the behavior and professionalism of the manager, Seth. In my experience, Seth demonstrates a concerning lack of professionalism and customer service skills that significantly impact the overall environment of the facility.
Seth often appears out of uniform and interacts with customers without clearly identifying his role, which creates confusion and a misleading impression of authority. During his presence, staff members frequently congregate around the welcome desk, socializing loudly and displaying a lack of focus on member services. Additionally, individuals not in uniform—who may not even be employees are often behind the front desk, further detracting from the professionalism of the club.
More troubling is Seth’s apparent lack of conflict resolution skills and unwillingness to address customer concerns constructively. When I requested information on how to escalate issues, Seth claimed he has sole authority over all operations at the facility, which raises serious questions about oversight and accountability. His behavior suggests he operates without proper checks and balances, often enforcing his own rules and exhibiting retaliatory attitudes towards members who voice concerns.
This situation is unacceptable for any customer-focused business, especially one still in its infancy in this community. While the facility itself is well-appointed, poor management like this threatens to drive customers away and damage Crunch’s reputation locally.
I urge the corporate owners and higher management to investigate Seth’s conduct immediately. Prospective members should carefully consider these issues before choosing this location, as the current management environment does not reflect the standards one should expect from a reputable fitness club

Source: Google

★ 5

I have the best trainer. Compassionate and yet strict.

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★ 5

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★ 1

Do Not Join this Gym. Misleading front desk and terrible customer service policy. Went in store to cancel my membership as instructed and was told it was "all set" and had 30 days to use the facilities, only to be billed 2 months after the fact. When I called to get the issue resolved not only did they refuse to refund the two months fees, they made me pay at "30 day notice" fee for canceling over the phone because there was no trace of me cancelling (because the girl at the front desk didn't cancel it). $90 spent on cancelling a membership.

Source: Google

★ 1

Lo peor q e conocido horrible vengo a cancelar mi menbresia el primero de octubre y me cobran el mes ahumque no lo voy a utizar osea te roban el dinero a si de simple

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★ 5

My first time as a guest. Facility is clean, customer service people are non judgemental and friendly.

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★ 5

Brendan was very professional and well informed about the gym, the process and healthy life style it goes with it. Clean gym as well

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★ 4

Great Gym but the music is just too loud sometimes, can override your ear buds. Especially on the weekends, also vulgar.

Source: Google

★ 1

“ PLEASE BE AWARE!!” This place is a complete disaster jam packed to the point of suffocation and governed by a management team so incompetent it’s almost impressive. They lack the most basic problem-solving skills and it shows. Many one-star reviews speak for themselves and the overall poor three-star ratings tells the full story. STAY AWAY FROM THIS GYM!! 🙏🏼

Source: Google

★ 4

This is one of the better Crunch locations I’ve visited. Large space. Love that it has two floors and two turf areas. Massage chairs and hydro massage. Well thought out. Unfortunately the parking is not. This gym is very crowded and has minimal parking. A lot of the staff is very young as well so not the most professional. Still a good place to go bc Angie is the best instructor

Source: Google

★ 1

Very shady “trial” period
Highly regret giving them a try- they would not let me escape their membership. Very sketchy contracts/cancellation policy

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★ 5

Alexis G is a great yoga instructor! She is very calm and her voice is very soothing!! Her classes have helped me so much with my flexibility I love it!!

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★ 5

New machines , great gym , yesterday was my first day ! I used to go to LA fitness but I cancelled my membership ! I’ve been going to Crunch Gym for a while now and I really enjoy the atmosphere. The staff is friendly and welcoming, the equipment is well-maintained, and there’s a wide variety of machines and free weights. The group classes keep me motivated, and I love that there’s always something different to try. The membership price is very reasonable compared to other gyms, and the overall vibe is fun and energetic. Highly recommend for anyone looking for a supportive place to work out!

Source: Google

★ 1

Every single time I have come in here the girls at the front desk were so incredibly rude it was insane. Their policies are misleading and straight up stupid. They're extremely money hungry and desperate to get any dollar they can. I hate this gym. Go anywhere else.

Source: Google

★ 1

Not one preson cleans in the entire gym. I have never seen anyone clean anything. Too crowded. Trash is always overflowing no napkins trash inside and out the facility. Water machine water is hot and terrible taste . Try buy water No water. Bad management. Try to give it time bf i make a decision. Sad bcz its a new gym

Source: Google

★ 5

Crunch is the best gym!! Fitness classes are amazing ! The best instructors -Yusra, Nittaya and Angela!
Also shoutout to Jessica, joyce and Sara for great pilates too.

Shout out to Alexa, sharnell and Melissa !! Samantha is a great strength instructor from Wellington!!

Source: Google

★ 1

¡¡¡Cuidado con este gimnasio, te cobran dinero por todos lados!!!
Al principio te ganan ofreciéndote un mes gratis o por un dólar, luego al segundo mes te cobran una “fee” anual de 60 dólares + tu cuota, aunque no vayas a quedarte el año entero.
Posteriormente, cuando quieres darte de baja, te obligan a hacerlo en persona, y ¡cuidado! Tienes que ir con un mes exacto de antelación porque sino, te cobran el mes siguiente.
Además, si quieres bajar la cuota, te cobran 20 dólares. Es decir, te cobran hasta por respirar. Estoy muy descontenta y decepcionada con este gimnasio.

Source: Google

★ 1

Always have these staff members forcing me to join all over the place already feels like a scam once they tell you it’s the last day for the promo even though it’s until the end of the month .

Source: Google

★ 1

Misleading, overcrowded, and untrustworthy – I regret joining.

I signed up for what was advertised as a 30-day trial, but I was shocked to see billing begin on day 5. I was also told a session with a trainer was included in the trial — but I was charged immediately after the meeting without any warning.

When I brought these issues up, the managers were completely unhelpful and dismissive. I expressed concerns about the charges and cancellation process, but they offered no resolution and seemed more interested in protecting their bottom line than helping a customer.

The gym itself is constantly overcrowded, which makes working out frustrating which is why I wanted a trial. On top of that, I tried to cancel at the end of my 3-month agreement, only to be told I couldn’t put in notice then — that I would have to wait 3 months just to give notice.

I feel misled and stuck with a membership I don’t trust. I absolutely do not recommend this gym.

Source: Google

★ 5

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★ 1

I don’t know who’s in charge, but you have got to get your management team, workers to stop playing music at 120 decibels. It’s a headache, I can hear it blasting through my own headphones, and I can’t even communicate with my spotter. I have to yell and it’s ridiculously loud at the front desk workers desertion. Music in a gym should be ambient, not a night club!

Source: Google

★ 5

Lissette R. HIIT class is a 10/10! She gives clear, detailed instructions and offers help throughout the workout. Such an amazing way to kickstart the morning!

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★ 1

My 18 yr old child wanted to pay for 4 sessions with the coach, but was fooled into signing a a recurring contract for $2100. After making a few payments and paying hundreds of dollars to get out of that, they repeatedly keep digging into his account for all kinds of fees and payments in spite of the documents stating that the account is "paid in full" and numerous assurances that they will not do it anymore. Stay away from them, avoid any contract with this company, definitely do NOT share your account info with them.

Source: Google

★ 1

Terrible, there’s nowhere to park, spent half an hour looking, and when you get in, there are too many people. I don’t understand why you send more promotions if you have to wait a while to use a machine.

Source: Google

★ 4

I work out on different hours of the day and I give a 4 because at night they play the music so loud I can still hear it even when my AirPods are to the max.

Source: Google

★ 5

Gym is awesome but sometimes music is extremely loud and lately too hot and it gets impossible to train…but the Gym is a ⭐️⭐️⭐️⭐️⭐️

Source: Google

★ 2

They decided to bring the sauna out to the whole floor, AC may be down cause it’s too dang hot on the floor.

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★ 1

I wish I could rate it a ZERO but that's not an option. I was very excited to go here but due to the lack of communication skills from the staff, I will not be. After coming in as a guest I was asked if I would be signing up. I was interested It was a penny so I did. I asked Kirsten when the next payment would come out and she said "IN A MONTH" I checked the app and there was a payment scheduled for 8/26/25 and I signed up 8/21/25. Also with that an annual fee that I did not know about. I called a day later and spoke to someone who told me to come in on sat 8/23/25 after 9 am and ask for a manager named either Talan or Seph and they could do a 3-day cancel. I walk in at 2 pm and "there is no manager in" HOW CONVENIENT. Kirsten was there again and called the manager Talan and said that they DO NOT do 3 day cancels and that they do not who would tell me that! Great ! I was lied to TWICE in one week by this team member. I asked for a corporate number and was told there is not one. Actually there is with a quick google search. Get more competent staff! I genuinely feel like I was taken advantage of.

Source: Google

★ 1

They wouldn’t allow me to use a free one day pass because they said I was already in their system. I’ve never gone there before so I don’t understand how that’s possible. I then said well I have One Pass through my health insurance. Front desk girl said spinning/group fitness classes aren’t included with my One Pass benefits. I then said ok then I’ll just pay for the one day pass which was $15 because I wanted to try a spin class here. I’ve been going to spin classes for years and simply wanted to try their class. She said the $15 one day pass fee doesn’t include spin classes. Absolutely ridiculous. You will never get my business and I’ll never recommend Crunch fitness to anyone I know.

Source: Google

★ 1

This GYM management team is the worse. Im paying an ANNUAL FEE of 64.00 for using your equipment and there is none. Half of your treadmills are not working bc they need to be serviced. Then, your squat machine you have NO clips to hold the weights. Moreover you have no black workout matts available! I can’t blame the employees because they said they mentioned WEEKS ago and you guys didn’t do anything about it. A friend I recommended to this gym cancelled their membership because of these issues and never was he told it was a ONE YEAR COMMITMENT so you would have to pay $100 to cancel! On top of already paying the annual fee of $64 SCAM!

Source: Google

★ 5

Ive been with LA fitness since 2005. Crunch is so much better. All the machines grouped methodically and plenty of benches for free weights. Ample cable for pull downs, flys tri's and bi's. Flat screens set up in the middle like UFC Hard Rock. Friendly staff and affordable membership.

Source: Google

★ 1

Walked in and walked right out. Front desk employees are rude. She wasn’t receptive to what I was saying, each employee gives off the vibe they don’t want to be there and it shows. Will not be pursuing a membership. This experience confirmed what I have heard about crunch.

Source: Google

★ 5

Lucas is the best front desk, if you need to get a membership go see him! He makes the process quick and easy . Also the instructor Ava E for hot yoga is the best . Please have her give more night classes!!!…

Source: Google

★ 1

If I could leave 0 stars I would. After telling me they canceled my membership I was charged $491 randomly. When I called no one can explain why and told me that when I cancelled the first time they instead froze the account. Bad business they play in your account and no one can explain the charges. Dominic for the training department was nonchalant and didn’t care to acknowledge my concerns when he printed the agreement he said I signed the agreement had another initial than mines and when I asked for a corporate numbers he gave me a random new gym number. If you don’t want people playing in your account don’t sign anything because they will initial your initial without your consent. I hope this helps someone else.

Source: Google

★ 2

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★ 4

Lots of space to workout and many machines, equipment, and workout stations. It has 2 floors and second floor is mainly cardio and classes. Has elevator. Has a sauna and a big bathroom with built in locks. Has WiFi although it doesn't always work. Usually very crowded between 4-10pm but now seems like all the time. It's one of the newer crunch gyms around the area. Workers are nice too. Parking is sometimes hard to find but you can park on the grass/dirt they have. Music is pretty good too between 4-11pm.

Source: Google

★ 4

Better maintained then most crunches in town.
Still not as good as wellington but definitely feels more impressive with alot more room.

Source: Google

★ 1

From day-one member to walking out: poor management, high turnover, and a gym that’s stopped caring.
I was a loyal member from opening day, but management refused to address ongoing staff behavior issues. The overall attitude from staff was consistently disrespectful, and even front desk interactions often felt unwelcoming with no greeting, no smile, and a sense that members were a bother rather than valued customers. Over time, repeated incidents from staff created an uncomfortable environment for me and my family. Management was aware of the problem and instructed us to “leave each other alone,” but the behavior continued. When I brought the concern to staff again before canceling our memberships, I was told, “Why don’t you just go to EOS?” I have since joined EOS and am much happier there.
The staff and trainers here are a revolving door, with constant turnover that makes it hard to build a consistent, professional rapport. At one point, my personal training instructor quit without informing me, and the gym kept the remaining money I had paid in advance instead of refunding it. While I understand I signed a contract, this is still a serious customer service problem and a poor way to conduct business. I strongly caution anyone considering personal training here to think twice.
Since opening, the facility itself has also declined: equipment is no longer maintained as well, there are often no cleaning towels available to wipe down equipment, and garbage is left on the floor. The gym has gotten noticeably dirtier, as if management has stopped caring.
In short, Crunch has gone from a place I was happy to go to one I can no longer stomach. Between the unaddressed staff behavior, high turnover, unfriendly service, declining cleanliness, and poor handling of personal training, it’s clear that member experience is no longer a priority. I hope management makes serious changes, but until then, I’d advise looking elsewhere. 😊

Source: Google

★ 5

Best commercial gym I’ve been to thus far. Modern, clean & organized. It has multiple cable machines & additional machines I’ve never seen before (which helps free up commonly used machines). Additional plan perks are totally worth it!!
Seth was professional & super helpful during my 1st visit to Crunch. Looking forward to my next gym sesh!

Source: Google

★ 2

I canceled my membership after about 2 weeks. Great gym, but the men's Sauna never works, I'm tired of bringing it up and being looked at like Im crazy. Today I had my hand on the rocks and they were cooler than room temperature. Not worth my time or money, paid the $120 cancel fee's just to never deal with this facility again. Would not recomend, if you're going to charge more for amenities they need to work.

Source: Google

★ 1

Be aware that Crunch, in general, can and will increase your monthly & annual fees whenever they feel like it. Within a year I’ve had two increases and now an additional $10 increase for the annual fee. As people struggle to pay bills and make ends meet this is not the time for the gyms to also be increasing fees. If you’re locked into a contract at the specific price you agree to pay, these increases should not be allowed without a new consent to agree!

Source: Google

★ 5

Customer service is fantastic, beautiful gym! All new equipment. Can be crowded during peak hours, but what gym isn’t?

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★ 1

The refund policy is not honored. I’ve signed three contracts stating I would be refunded. I had to dispute the first two charges to get my money back. The third one is still processing so I can’t even dispute it until it goes through completely. I was assured multiple times I won’t be charged anymore. The amount I have been incorrectly charged amounts to over $1000.

Source: Google

★ 3

The gym and equipment are solid, but the music is extremely loud—blaring like a nightclub. My noise-canceling headphones aren’t strong enough to block it out. If you enjoy the playlist, you’ll probably be fine, but if not, it can be very distracting.

I initially rated this higher but am dropping it to three stars for a key reason: limited hours. Unlike EOS Fitness, which is just 10 minutes away and open 24/7, this gym closes at
Mon-Thurs 11 PM
Friday 9PM
weekends 7PM

EOS also has a better machine layout, organized by muscle group, whereas Crunch's setup feels scattered and unpredictable. Additionally, EOS offers similar or even better perks, like UV rooms and Ice Lounges.

The only real advantage Crunch has for me is proximity—it's much closer about 3 min away from where I live. But considering the overall experience, I find EOS to be the better option.

Source: Google

★ 5

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★ 4

I love this gym more than any others. It very convenient for me, I just wish people would stop hugging the equipments.

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★ 1

Lamentable lo que hacen en este gym desafortunadamente al inscribirme no lei las resen̈as. Pude darme cuenta de la.sacada de dinero de mi cuenta mas o.menos atiempo. Tube que llamar ami tarjeta y pasara una disputa. Para devolverme mi dinero. Es un abuso que.cometen de sacar dinero sin authorization Mala cosa tienen una Estrella de mi.parte el personal del front desk algunos no son nice su manager Dominic no se consigue siempre esta ocupado. Lo que si puedo.destacar es e entrenador Guillermo es muy professional pero no supo manejar esta situaccion. En fin yo ya estoy en otro gym realmente fue una.pesima experiencia espero que todo se arregle

Source: Google

★ 1

THEY COMMITTED FRAUD !!

I am extremely disappointed with the way Crunch Fitness at Lake Worth handled a serious and unethical situation involving my 14-year-old son.

While at the Wellington Mall one Sunday, my son and his friend were approached by a Crunch representative named Melyana Montelbano. Despite clearly being minors, she signed my son up for a gym membership by falsifying his information — including forging his date of birth, creating a fake email address, and writing down bank account details directly from his phone. All of this was done without any parental consent or involvement.
When I found out, I contacted the gym immediately. Instead of handling the issue professionally, I was met with defensiveness and a lack of accountability. I was told to come in person to speak with a manager — only to be told once there that the manager wasn’t available and I needed to speak with “Matt.” I followed up again as instructed and called on Monday. I spoke with someone named Jen who was rude, dismissive, and told me the membership had already been canceled — without offering any apology or responsibility for what happened.

This is a serious breach of trust, ethics, and privacy, especially when minors are involved.

Source: Google

★ 5

I had an issue with my account and navigating the app but Trent was very helpful!!

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★ 5

I recently joined this gym, and I’ve been thoroughly impressed with every aspect of my experience so far. Above all, the staff truly set this gym apart. Talan was the main reason I decided to give it a try, and I couldn’t be happier with that decision. His professionalism and enthusiasm are unmatched, and he played a major role in making me feel welcome from day one.

Valentina, who opens the gym on weekdays, is exceptional. She is by far the best front desk associate I’ve encountered at any business. Her friendly demeanor, attentiveness, and positive energy make starting each day at the gym a pleasure.

The atmosphere throughout the gym is motivating and supportive. The equipment is modern, well-maintained, and offers everything I need for a complete workout. Additionally, the gym is consistently clean and well-kept, which further enhances the overall experience.

I highly recommend this gym to anyone looking for a welcoming environment, outstanding staff, and top-quality facilities.

Source: Google

★ 1

I joined the gym on Dec22,2024 before the gym opened. After attending a class at another location , I decided that Crunch was not for me and wrote a letter of cancellation. I found that canceling your membership isn’t quite as easy as it should be. I hand delivered the letter to the manager, Talon, at the outside desk at the Crunch on Hypoluxo Road and was assured that my membership would be canceled and I wouldn’t be charged anymore. Their rule of cancellation is that it must be done in person. I received a call in February about my membership. I told Matt that I had canceled it and referred to the letter and the fact that I had handed it to the manager , Talon .Now , it is six months later and they have sent me to collections . I called to speak to a manager and she just put me on hold . I am very disappointed in the customer service here as well as the lack of communication.

Source: Google

★ 1

The gym itself is incredible mediocre, there is some how only two smith machines, but they have a plethora of the useless hoist machines no one wants, parking is always packed, staff is very unhelpful and rude. They also make it impossible to cancel your membership after they lie to you about the terms and tell you you only have to pay 2 months and then you cancel. Then when you go to cancel they say oh did you read the contract the person who signed you up never showed because you actually need to pay for 3 months and the annual fee before you can stop paying. DO NOT JOIN THIS GYM AT ANY COST, eos is so much better and cheaper go there instead.

Source: Google

★ 1

Don't join this gym they will try to lock you into a contract and every time you try to cancel mysteriously their system doesn't work and they will give you the runaround go to capital EOS off of Gateway and Congress. Especially watch out for a sales associate named Mo money. The name should tell you everything you need to know.

Source: Google

★ 4

Source: Google

★ 1

Deceptive Business Practices - Avoid CRUNCH GYM FLORIDA WELLINGTON BRUNCH at All Costs 🥷🏿

I recently had a disappointing experience with crunch gym Florida Wellington branch. One of their staff members misrepresented their packages and pricing during our initial consultation. When I decided to join, I wanted a package with all the classes and amenities however it had a commitment of 3months which I explained to the salesperson that I was only in Florida for a month and I will be exiting for my next assignment, this guy vividly told me i can cancel when I’m leaving & that shouldn’t be a problem, i guess he was desperate to onboard me, he introduced me to a personal trainer which i even paid for a personal trainer session (which went well) - Plot twist, when i was about to leave Florida, i called to cancel my subscription, i was told I can’t cancel over phone I needed to go there in person which I did Twice and everyone told me the managers will reach out to me because I can’t CANCEL before 3 months elapsed - all the states i travel too, i have a gym subscription so I didn’t need to carry crunch membership anywhere, these people refused to cancel my subscription and even THREATENED ME 😳

I was met with resistance and a lack of transparency. The staff member's initial claims seemed to be intentionally misleading, and the gym's billing practices appear to be designed to take advantage of customers.

I would advise others to be cautious when dealing with CRUNCH GYM especially WELLINGTON FLORIDA BRANCH and to carefully review all terms and conditions before signing up. Unfortunately, I will not be continuing my membership and would not recommend this gym to others.

HORRIBLE EXPERIENCE

Source: Google

★ 1

I have family moving into town and have been RAVING to them about my Zumba classes here. They called in advance and spoke to John about the possibility of getting a day pass to check out the facility. But Talan was extremely unhelpful when we arrived stating “I don’t know why Jon said that” after he refused to let them in to check it out. They are new to the area so of course their ID’s don’t have a Palm Beach county address yet- something we were VERY transparent about from the beginning! So instead of having the opportunity to sign up another family of 5+, Talon let his ego overcome him. Extremely rude behavior overall.

Source: Google

★ 5

My daughter and I absolutely love this gym. The staff are welcoming and supportive, making us feel comfortable every time we visit.

Source: Google

★ 1

I come here and never have an issue but today the front lady named Valentina really pissed me off. I had vividly remembered, placing my phone down near the machine and I walked away for a split second came back and it was gone. Mind you I've been scouring around the gym for about 15 minutes trying to find it. I go up to the front desk and ask her if she's able to check the cameras because I know it was there and I know that someone might've taken it and she says no I'm not doing it unless I have a police report with an attitude. I then ask her if she might have a pink phone behind the counter that's someone might've brought and she just says no and continues doing whatever she was doing. I continue to look for another 10 minutes with no luck. I go to another guy at the front desk and he says the same thing that they would have to look at a police. They would have to have a police report , which I understand... then he goes and checks and it's right underneath the first girl who had an attitude. then he goes and checks and it's right underneath the first girl who had a attitude. maybe she was having a bad day but respectfully idc

Source: Google

★ 5

I love crunch, they have equipment I never used in the past. I'm pleased I joined

Source: Google

★ 1

Do not waste your money at Crunch Fitness. These people are straight-up thieves. They make it impossible to cancel your membership, hit you with hidden fees, and will charge your card even after you’ve followed their shady cancellation process to the letter. It’s all about grabbing your money and hoping you give up trying to get it back.

And the gym itself? Absolutely disgusting. It’s overcrowded all the time, which means equipment is constantly in use, broken, or caked in sweat from people who clearly weren’t taught how to wipe down machines. Good luck finding anything clean—or even usable. The whole place feels like a breeding ground for bacteria and bad vibes.

Crunch Fitness should be ashamed. It’s the definition of quantity over quality, and they clearly don’t care about their members—only their wallets.

Save yourself the stress and go somewhere that respects your time, money, and hygiene.

Source: Google

★ 1

If I could give zero stars and still leave a review, I would. Be very careful of what you agree to at this gym. They purposely sign you up in a noisy and busy area where you are easily distracted. They lie by telling you your first month is “free” and you can cancel after three months. It’s actually four months because they charge for three billing periods which does not include your first “free” month. If you sign up for a training package be very careful. You are locked in to the same “3 month” commitment which means they will continue charging you for training even after you are no longer a paying member. This gym is the reason people hate gym contacts. Avoid joining!!!!

Source: Google

★ 4

Let me be clear, when I say that I love crunch fitness. I love all of the machines, I love the ope and airy feel, the staff are wonderful… But you cannot get into this location. There is grossly insufficient parking for the amount of space, and for the number of members. I have tried on several occasions at several times throughout the day throughout the week and it doesn’t matter what time you go it is always jam pact. And while that is a testament to the quality of the gym and that everybody wants to go, there’s no point in having a membership if you can’t get through the doors. You need to expand your parking, or you need to start limiting how many people you give memberships to. The gym is inaccessible

Source: Google

★ 1

Source: Google

★ 4

My husband and I joined 2 months ago and we like it. Overall, it’s a nice gym, but with a few issues:
1) Parking
2) Very busy on weeknights (M-Th especially)
3) Staff should empty trash and make sure there are wipes in the dispensers
4) Why do you let in people with tripods/cameras? Seems like a safety/liability issue

Source: Google

★ 4

Great atmosphere and great equipment. It gets hectic at times but the people are kind and willing to help. Staff is already ready to answer questions or assist.

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★ 3

I joined this gym 3 weeks ago hoping for a better experience than I had at Amped Fitness, but sadly, it hasn’t lived up to my expectations.

The facility is impressive: Fairly clean, well-equipped, and thoughtfully laid out. The machines are excellent and offer everything you’d want for a solid workout and variety.

Unfortunately, the downsides are hard to ignore. The gym is always packed, no matter the time of day. The biggest issue is the parking — I regularly spend 10–15 minutes just trying to find a spot. This is largely due to their “bring a guest for free every day” policy, which floods the gym with non-members and makes it harder for paying members (especially higher-tier ones like myself) to get full value. Furthermore, the limited gym hours of operation are also a huge turn off. Will be going back to the market for another gym.

Overall, great facility, but the constant overcrowding and parking hassle are dealbreakers for me.

Source: Google

★ 1

It is impossible to cancel your membership. I went into the gym to cancel, they told me no problem and continued to bill me. I tried to handle it over the phone but was told I had to come back and cancel again! Running back to Planet!

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★ 4

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★ 5

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★ 5

Avis is one of the best Zumba teacher! Great teaching skills and wonderful

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★ 1

I feel terrible having to leave this review, but I think I prematurely gave this too much credit. I had to cancel my training contract but still made all agreed payments based on what I signed and they still charged me. I called only to be told I need to come in again to get my money back. the way they do business and handle their paying clients is absolutely appalling. They are dishonest, and they try to trap people. Shame. seriously, workout at home. No one can scam you into never ending contracts, then hang up in face when you try to cancel. It’s like doing a deal with rumplestilskin.

Source: Google

★ 5

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★ 2

Zero gym etiquette at this place. Nobody can be bothered to re-rack in this cheap overcrowded gym.

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★ 5

Great Gym!

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★ 1

They need to put another leg curl in. This is such a wierd gym

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★ 5

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★ 1

While the gym itself is nice, the billing is an absolute mess. Not even ‘management’ can get it cleaned up. They claim they are ‘middlemen’ and have no authority to fix billing themselves. I highly recommend everyone check your statements and credit card transactions now! - In addition no one replies to emails! Inexcusable at this point.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

I’ve been working out at the new Crunch gym near my house, and I’ve got to say—it’s awesome. It’s been open for about two weeks, and compared to LA Fitness, this place is on another level. It’s a real lifter’s gym, and it’s packed with everything you need.

There are 4 bench presses, 4 incline benches, 10 squat racks, 10 adjustable dumbbell benches, and four sets of dumbbells from 5 to 110 pounds. Plus, it’s got stairs in the middle of the gym for running, a field for fieldwork, punching bags upstairs, and plenty of cardio machines.

One downside? The dumbbells are all lined up heaviest on one side and lightest on the other, so it would’ve been nice to have heavy weights on both ends to avoid hauling them across the gym.

That said, the vibe is great, and the top membership even includes tanning, hydrotherapy, and massage beds. Just know there’s no pool or basketball court, so if that’s what you’re after, this might not be the gym for you. It also tends to get very crowded at times and the parking situation isn’t the greatest.

Overall, it’s modern, clean, and perfect for serious lifters. It’s also cheaper than LA Fitness, which makes it an even better deal. Highly recommend checking it out if you’re in the area!

Source: Google

★ 1

I just wanted express my dissatisfaction with the policy/staff at this location regarding bringing in a guest.

I hold the peak-results membership (whatever that means) that explicitly allows me to bring a guest.

When I visited the gym recently with a guest, we were immediately approached by an employee who insisted on asking my guest “a couple of questions.”
This turned into an extended, unsolicited sales pitch during which they attempted to repeatedly pressure my guest to sign up for her own membership—even though she clearly declined multiple times and stated that she would be attending only as MY GUEST, as permitted under my membership plan.

Despite her clear and repeated refusals, the employee continued to push the issue and even brought over a personal trainer to pitch a training package - which she also declined.

My guest was then forced to endure yet another sales attempt. As if that weren’t enough, my guest was subjected to a tour of the facility—even after I stated I had to be at work soon and did not have time for that but she still insisted. So the whole ordeal took 20 minutes, severely cutting into the short window we had available to actually work out.

This interaction was completely inconsistent with prior experiences. I had brought another guest a few days prior and none of this happened. Clearly, the staff is not applying policies consistently nor are they telling you of idiotic policies.

To make matters worse, when I spoke with the manager to voice my concerns, I was met with a dismissive attitude.

He claimed that what we experienced was “normal policy” for all new guests (which is ridiculous).

That is just completely unreasonable and none of the gyms I’ve been to in the past have ever done something like this before.

The manager then proceeded to say that my guest was coming for "free” which is laughable at best, disrespectful and prompted me to immediately cancel my membership.

I’d expect you to do something like this to someone who just waltzes in and says 'I might be interested in signing up', not to a guest who’s accompanying a member with a membership that explicitly allows you to bring in a guest an unlimited amount of times because they are paying a higher fee in order to bring a guest. So no they are not coming for “Free”. Pathetic LOL

Source: Google

★ 1

The gym is beyond beautiful. Unfortunately I had to close my account at short notice due to a relocation. I called the gym several times asking to cancel. The first time I was told I would have to come in person. I replied that it wasn’t possible as I had moved out of state. The member of staff said to go to my local Crunch in new location and cancel through them. I thought this was strange but went along only to be told that it was a totally different Franchisee and they could not help me. Back to Hypoluxo, this time I was told to put cancellation request in writing and they would deal with it! In this day and age….have we not advanced in technology at all????? Follow along with his request… 2 1/2 weeks later I received my letter back unopened as there was no mail receptacle!
Called again, spoke to a manager, Trent, could not have been more unhelpful! Zero interest in my issue, no apology, no he couldn’t do anything, just send the request out again, while they happily charge me for another month!
I will go through my bank as Crunch are determined to be as unhelpful as possible!

Source: Google

★ 4

Solid gym. They need a side lateral machine though. Crunch fitness seems to play the music too loud at every location. They also seem to be overly staffed at the front desk. If I’m looking at costs and efficiency, I’m having some of those kids at the desk cleaning the gym instead of having happy hour at the front.

Source: Google

★ 3

Good food but the workers move too slow

Source: Google

★ 1

Parking can take up to 10 mins of waiting or must park at shopping center across street. Gym is insanely overcrowded and must wait 5 to 10 minutes for a machine. Called to ask if they offer free trial day and was told yes. I arrived 30 minutes and was refused a trial day. I decided to sign up not knowing that in a a week it would become insanely busy due to their constant promotions. They will not let you cancel until 90 days. Attempted to cancel today just passed 90 days but was charged for 4th month and they refuse to refund even though I havent been there in roughly a month. Between waiting to park and waiting for every machine you spend more time waiting then working out.

Update: I canceled on April 4 the day of this originally posting this revieq. I was charged again May 3rd, I called and they said I never canceled even though I spoke to supervisor for 10 minutes in person on April 4 and canceled. They charged me May 3rd and said I have to pay another 20 to cancel today. This is out of control. I disputed with bank and reported their behavior. I as well have a voice recording of me canceling on April 4 and they still refuse.

Source: Google

★ 1

You cannot cancel a membership on a desktop, app, or via email, or via call. You need to either send a certified letter to cancel or go in person to do so. They claim it’s because it requires signatures. But I signed up online not in person and do course that was not an issue at all then! No problems taking your money. I would not support a business which is clearly making it as hard as possible to cancel, in 2025 there are no excuses for this stringent requirement other than greed.

Source: Google

★ 1

Éstos gimnasios trabajan tan estúpidamente estoy pagando una membresía premium para llevar gest y no dejaron entrar a mi guest por no traer el Id en persona ,

Source: Google

★ 1

I'm on disability and after adamantly making it known I didn't want or need training was still talked into 2 sessions

I went in before the sessions and bank would be charged and tried to cancel telling them im on ssi and needed my funds for necessities over leisure/training.

I even emailed Eric who's in charge my proof of ssi letter and said he'd look into it.

Apparently the websites policy states you should be able to cancel and refund prior to being charged or taking the session if you're disabled (which i am and provided proof)

I went in well before the first bank charge and sessions to cancel.

I was given no consideration into my financial need, had to go without medication and food due to being charged regardless for sessions I dont plan on taking.

If youre disabled in any shape form or way. Do not sign up for training or let them talk you into it as Eric cares only about lining staff pockets and not a disabled person's financial necessity.

Highly rate the professionalism and compassion of said staff a 0

However id like to iterate. Most of the staff are pleasant, and considerate.

But the training is a complete scam 😒 and they will charge and not refund you for not use or being disabled.

Nice size gym though, good equipment..cruddy head person in charge of training however. I will be filing a complaint formally

Source: Google

★ 4

Very nice.

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★ 5

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★ 5

Awesome service, gym is really clean and staff is 10/10

Source: Google

★ 1

Like every gym, they promise everything but it comes to customer service you can see the true colors, almost impossible to reach someone on the phone and to cancel the membership is just like that commercial on TV, no matter how pretty is inside or the fancy machines they have when it comes to human factor there is zero consideration, I have an injury that I'm unable to move or drive, still they want me to come in person to cancel!!!

Source: Google

★ 1

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★ 5

Great atmosphere

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★ 1

Source: Google

★ 1

Unethical Billing Practices – BEWARE!**
I canceled my membership, after their required 12 invoices. Made me run around 4 times to cancel and even after cancellation they continue to charge me - my card without consent. Despite reaching out multiple times, customer service offers no real solutions—no response to emails, just endless excuses from people at the desk who really don’t know what they are doing and keeps stating that the back-end office manages billing. . It’s clear they have no respect for their customers and are only interested in taking money however they can.

If you value transparency and ethical business practices, steer clear. I am now disputing these charges with my credit card company as I had not consented to these extra payments and warning others to ensure your hard earned money is handled safely.
Absolutely incompetent staff at the desk that’s of no help but make you run around without any solutions.
Absolutely unethical & fraudulent!!
Wish I could give negative rating!!

Source: Google

★ 2

It is a new gym, however the men's sauna stops working every week, I have three months attending the gym and every week the sauna stops working for several days, in addition, the staff is not helpful at any time and if you ask about the sauna or any machine that is not working they do not care and respond rudely. The only way the staff will consider you is if you are paying for a personalized training plan. If you have the opportunity to visit this location I recommend you miss it altogether and go to another one.

Source: Google

★ 1

Too many issues. As stated in other reviews, their promotions were not promotions as they charged an annual fee over $85; other Crunch Fitness' never charged me an annual fee. Two, too many cardio machines are down and not repaired within 24 Hours; in addition, "out of order signs” are not placed on broken machine. Three, all four employees are busy chatting at the front desk instead of keeping the facility maintained (weights everywhere), cleaned (machines are not wiped down), and unkempt (trash cans overflowing and restrooms trashed). Finally, the music is way too loud and not diverse (personal music devices cannot block the facility sound and the music is muddled as volume cracks). For a new facility, the location needs a proactive operational manager. Very disappointed to see the facility not on a 24-Hour Operational System.

Source: Google

★ 4

It's always crowded but there is always something available that you're trying to use

Source: Google

★ 2

This is a great gym!! but come on you have like 8 cardio machines that say “check motor system” I told a staff and it has yet to be fixed. If you know your gym gets busy in the afternoon have you staff clean up the gym instead of sitting having HAPPY HOUR at the front desk. Restock the weights on your free time! You have more than enough staff your gym should not look this filthy. Restock the wipes man this is disgusting.

Source: Google

★ 1

This was almost ONE STAR. I was visiting from outta state and just wanted too PAY for a day pass and mind my business. I shouldn’t have too REPEAT myself when I said I don’t want a Membership. I shouldn’t have too REPEAT myself when I told them there is no Crunch Fitness near me where I live.
At first when I went too the front counter they tried to say they didn’t have any day passes left for today. Even though they told me on the phone 20 mins beforehand that day passes were $16 a was prepared too pay. You can see why so many people choose to stay away from commercial gym cause of pushy sales people and they’re totally right. At last I still got my workout in though. The gym is top tier and everything you need for a good workout.

Source: Google

★ 5

Upon arrival, I was greeted by Kirsten (I hope I'm spelling that right) and she kindly and professionally gave me an informative tour around the gym. She then helped me to choose the best membership option that fits my budget and needs. She then introduced me to Richard and I sat down and he kindly and professionally began to construct a fitness plan to help me achieve my desired goals. I took a commitment after kickoff and decided to meet with him twice a week. I was not rushed, and I felt so comfortable and welcomed. I must say that I am well pleased with this establishment. The staff is wonderful and professional. The gym is clean and organized. I had a great introductory experience and I'm looking forward to working out with my new trainer to help me achieve my desired goals. Five stars. Highly recommend!

Source: Google

★ 2

I've been going t this gym since the day they opened and it was a great experience until !!!
I play Soccer n I do lots of training with n without the ball so I got approach by the manager there yesterday telling me I can't bring a soccer ball in the gym I said ok ,
I was leaving so I ask for a written paper where it says on the terms and agreements I can't bring a soccer ball in the gym !!!!
There is no where in the terms and regulations or whatever where it says I'm not allow to bring a soccer ball !!!
They even threatened me by calling the cops cause I was according to them making a scene lol young people works there and they feel entitled to think what they say goes lol besides that I got no issues wit the gym. Please work on hiring better and maybe older people who got respect for others

Source: Google

★ 1

I wouldn’t use this gym. They are very sketchy about payments. My credit card got declined for the monthly payment because it expired but the gym never notified me of this. So they just waited till it was over due for heavy late fees that I had to pay. I never received an email about the card decline till after I paid the late fee and balance. The gym is also extremely packed in the mornings and evenings and have had to park in the Walmart lot numerous times to get into the gym. The late fees was 3 times the monthly subscription

Source: Google

★ 1

DO NOT GO FOR THIS GYM. They take away your mental peace. Go through the cancellation policy before you register. They lure you by saying you can just keep it for one month and only for $9.99, but keep you stuck for 4 months minimum that too if you follow up frequently. Else you will end up paying $200-$300 without even using this facility. I have worked with many organization which are so fair in their dealing and with customer care. These people care a damn about customer. All they want is to trap you and get whatever money you could give them. Crunch guys, at least go and beg on the roads honestly instead of doing this fancy business in the name of health. You are playing with peoples hard earned money. AVOID AVOID AVOID. There are many fair Gyms close by. Don't fall for these guys.

Source: Google

★ 1

It took 4 trips to this location to cancel my membership. The staff is seriously incompetent EXCEPT for Mely, she was able to take care of my membership cancelation with ease and she is very sweet. They need more staff like her. I won’t get into the parking, super loud music and how crowded it is, it’s not worth coming here even if the membership was free.

Source: Google

★ 5

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★ 5

The first time going and I loved it staff was very helpful and nice

Source: Google

★ 1

Brand new gym and the sauna is always either out of order or doesn’t get hot enough.

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★ 2

Tried calling for 2 days. No one answers the phone, but when I call the greenacres location they pick up quick. It doesn’t make since because when I’m at the the lake worth location there are people at the front desk…..

Source: Google

★ 1

I had high hopes for this one. It's pretty new so I figured the equipment would be decent quality and it would be well kept. Unfortunately they went cheap on a lot of the equipment, and hired an inept manager. The speakers are loud and fuzzy, and a lot of the TVs are ads only. Instead of feeling like a gym patron you are a revenue stream to them

Source: Google

★ 5

Me gusta este gym, lo unico q no me gusta es la música q ponen porq es una música bien fea nefasto gusto en música así q recomiendo traer tus audifonos y tu playlists para q escuches algo q te guste!

Source: Google

★ 5

Great gym and staff!
Excellent teachers!
If you’re into HOT ROOM exercises or SPIN here are my favorite teachers!

Hot Workout teachers I’ve experienced and loved are AVIS, ALLIE, ALEXA, ANGIE, JESSICA, & HANNAH!!!!
I’ve recently experienced Hannah and she brings this intermediate to expert level of yoga which challenges you to your core! Not for the weak but challenges the foundation of your yogic knowledge and movement.

SPIN class is something new to me and idk why I’ve never tried it but I’m glad I did because WOW. And Melissa B is the one to see!!! What I love about her is she’s not only motivating but she takes music suggestions and makes a playlist for you to enjoy based on the music you like! Such a cool idea!

Keep it up crunch!

Source: Google

★ 5

Great gym, has everything you need

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★ 5

The environment, the selection of leg equipment, and overall change of pace is refreshing

Source: Google

★ 1

DON'T DO PERSONAL TRANING!!! I had the worst experience with the staff. They keep changing for personal traning even when I already canceled it with in the right time. They keep playing games just to keep charging you for somthing that you don't need. The traning manger asked me to stop by the gym so they can refund me the money when I arrived the gym in less than 5 min he already left. This is so disrespectful. Headquarters or investors need to look at thier staff before this gym getting worst and worst.
Really disappointed from the treatment and will not recommend this gym to anyone becuse of that.

Source: Google

★ 1

Brand new gym with a horrible parking parking situation. There isn’t nearly enough spots. People just make their own alongside actual parking spots, park in the dirt in the construction area for another business across the street and way out of the way in the neighboring Walmart parking lot. People just hangout at machines without working out. Low cost and it being new simply isn’t worth it. If you want to come and actually work out, look elsewhere. We got an unbelievable amount of calls, texts, and emails when we joined to come to their “kickoff class” to the point of harassment. I spoke with multiple individuals and they continued to call. Even went as far and putting appointments for the kickoff on my calendar without my consent or permission. We switched over to Crunch from LA Fitness because it had new equipment but I completely regret it.

Source: Google

★ 5

Source: Google

★ 1

This is all BS miscommunication between employees. I tried to cancel my account since 2 months, every time they said that they have a 90 days agreement , I came after my 90 days, now they said they have another 30 days notice before closing. I am very confused and upset, employees are very rude, having lack of communication and showing no respect.

Source: Google

★ 1

My membership was cancelled by mistake, tried to contact with management 3 times, and was promised to get a text or call back. Never got a any contact whatsoever. Zero star rating.

Source: Google

★ 5

I love crunch great gym !!

Source: Google

★ 1

My experience with the personal training program was very unprofessional. They signed me up for personal training with a three month commitment and gave me the runaround when I tried to cancel within their three-day cancellation duration. I spoke to the JUSTIN (manager with the glasses and grey hair) the next day after signing up and told him I could not afford it, but was told i had to personally cancel with my trainer. When I came back to cancel with my trainer, the manager Dom/Don told me the only option I had was to freeze it, but looking over the contract again, I could’ve canceled it instead. They acted like I was stealing money out of their own individual pockets and now that I’m trying to really cancel, I nearly have to give them my obituary to get out of this contract for services I haven’t gotten to use. I do not recommend getting any services from them because they are worse than a janky car salesman

Source: Google

★ 5

I felt like a V.I.P. The manager, Talem displayed great professionalism. Crunch Fitness Lake Worth has an amazing workout environment. It was a 10/10 experience!!!!

Source: Google

★ 5

Best gym ever! 🔥🔥🔥🔥🔥🔥🔥

Source: Google

★ 5

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★ 5

Amazing atmosphere for working out! Great gym overall. Jonell was really helpful!

Source: Google

★ 5

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★ 5

I've been training here for 3 months. It's big and there's plenty of room to do things. good and relax to focus on your goals

Customer service isn't very good They should be more attentive to the needs of their customers.

My coach, Guillermo Courtois, is the best. I recommend him 100%.

Source: Google

★ 1

If you happen to gain access to an network of gyms through your employer, then tread carefully when going to this location.

Sometimes they let you in and sometimes they do not.

A colleague of mine access this location multiple times under a well-known partner application but now they do not accept this service until a certain date.

I refuse to attend a gym where promises are not kept.

Source: Google

★ 5

This place is packed full of men and women with some serious muscle. You need to get there at zero dark hours or between 11:00 - 14:00 if you want room to breathe.

Source: Google

★ 5

I love this gym! Nice people, more equipment and the trainers are the best. My kick-off when great, he made sure he kept me motivated and focus on my weight loss goals. Shout-out to my trainers COME JOIN YOU WONT REGRET IT !
These 3 people in this photo are amazing 🤩

Source: Google

★ 5

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★ 1

Half of the treadmills don’t even work. It gets too crowded upstairs with people for half of the machines to not work. Fix them.

Source: Google

★ 5

Source: Google

★ 5

It’s great! It has so much space and gym equipment! You’ll never have to fight to get in something either because you’ll have time after! I recommend totally! They’ve been having sales where you pay only 10$ a month and friends or new comers can pay just a 1$ to join for the first month. If you’re trying to find affordable gym membership or get back in space. This is good!

Source: Google

★ 5

Source: Google

★ 5

Updated: Richard B. is an awesome trainer. He helps get you to the next level. If you want a trainer with experience, no matter what level you are at, Richard B is perfect. Trainer Eric in the afternoon is a class act and very professional. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Source: Google

★ 5

Source: Google

★ 5

Love it

Source: Google

★ 5

Very clean and attentive staff ashley is amazing!

Source: Google

★ 5

i love it here! all of the staff are very kind n welcoming. everyone is just so welcoming if you’re new to working out or you just switch gyms. i will call this my second family

Source: Google

★ 5

I love crunch the staff is very nice and the memberships are super affordable for All the things they offer!

Source: Google

★ 5

I love the staff,they’re very pleasant and understanding !!!

Source: Google

★ 5

I love crunch!

Source: Google

★ 5

great gym jonell is the best front desk staff!!

Source: Google

★ 5

I love this gym! And the hydro massage is the best thing ever!!

Source: Google

★ 5

Great Gym and great equipment!!

Source: Google

★ 5

This is honestly an amazing gym. The workers are very thoughtful and helpful.

Source: Google

★ 5

I love this gym! Jonell is a great employee, very helpful!!!

Source: Google

★ 5

Matt helped me workout while I was in town. Seek out Matt.

Source: Google

★ 5

Best gym ever brand new equipment and everyone is beyond nice

Source: Google

★ 5

Stopped in at this Crunch while on vacation. Great gym and friendly staff - highly recommended!

Source: Google

★ 5

Jonell the best worker in there ong💯

Source: Google

★ 1

930 PM is a bit late for a sales call?

Source: Google

★ 1

Parking is more than just challenging, it’s nearly impossible if you come in the evening. This gym is completely overcrowded. If you want to quit, you still have to pay for three months before they will allow it. After speaking to the manager I asked for a phone number for the Corporate office and they said there’s no way to call a corporate office. Let the buyer beware.

Source: Google

★ 3

I went during a weekday at like 3pm ish and although I love the machines and workout I had… the women’s bathroom looked like that of a teenage skating rink. It was a mess. Debris on the floor, showers dirty with items left behind, white wet naps everywhere. A gym with this much foot traffic needs a midday clean up not just at night or whenever the clean up crew comes along.

Source: Google

★ 5

I love crunch, the equipment is kept clean and organized. People complain about the parking but I always find a place and the front desk is very energetic and nice

Source: Google

★ 1

Never know what life is going to throw your way. I have been diagnosed with a serious medical condition. I needed to cancel my membership. Last week I was charged the annual fee - and will not be able to attend the year. I had to go to the gym to sign a paper and cancel. And pay for March, again will not be able to use the gym. You know rules are rules but under the medical condition. There should be more human compassion for such circumstances.

Source: Google

★ 1

This asian girl at the front told me I could not access the gym after another employee said I could with a day pass. Terrible customer service. The email clearly said :"Must have no previous guest pass usage in last 30 days and be 18 years or older or accompanied by a parent or legal guardian" but she kept telling me since
I had been to crunch before (as a current member) I could not access the gym and that the corporate rules did not matter since they were a franchise.
What kind of nonsense is this?

Source: Google

★ 1

Pathetic place as they dont allow you to cancel membership within 90 days. This is just exploitative policy. I have just pay 1 more month without using it to cancel. Also they dont support online cancellation and doent pick up phone.

Source: Google

★ 5

I've been going to the gym for two months now, and I absolutely love it. As someone who thrives on structure, I really appreciate the well-organized classes like Hot Core, Hot Pilates, and Barbell. The coaches—Angie, Shannel, and Nittaya—are outstanding, making each session both challenging and enjoyable.

The only drawback is the parking, but thankfully, it usually takes no more than five minutes to find a spot. Another issue is that the Hot Pilates area tends to get dirty since people walk in with their shoes on, which affects the cleanliness of the space.

Source: Google

★ 5

Source: Google

★ 5

Crunch Fitness Lake Worth is not just a gym, it’s a community. It’s a way of life. From the front desk staff, trainers, and group ex classes; this gym is the epitome of what fitness is all about.
The level of professionalism and hospitality is unparalleled. Boasting state of the art equipment- this gym is a national contender in your health and wellness journey.

Source: Google