★ 5

Clean

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★ 5

Staff was nice and rather patient, helped out a lot

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★ 5

Great gym to get a workout in. Kayra and Nayeley are great too.

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★ 1

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★ 5

Great facility and staff

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★ 5

One of the best gyms I have been too I go 3 times a week the service here is amazing only been going for about 4 months now

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★ 5

I love crunch, just recently started here and can see my self here forever!

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★ 5

Since I started with crunch I’ve had nothing but help and huge improvements to my life physically and mentally. I remember Nayely signed me up and was amazing! I even won a TV from one of their contests. I’ve continued to train first with Jonathan and now with Detrick and all I can say is that the trainers here are knowledgeable and trusting. I’ve gained 20lbs of muscle and replaced a lot of fat with it. I will continue to always recommend this place to people I meet.

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★ 5

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★ 5

great experience with nateley she helped me get my app set up and figure out all the amenity with my membership would likely recommend

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★ 5

Been a member here for about 5 years now and I have always had a great experience with the staff and the trainers. The facility is always clean and they definitely do their best to keep machines up to date. My daughter and I have also had training for over a year and have both had great results and contuine to improve!

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★ 5

GO BIG BECAUSE OF KAYRA GO SIGN UP HERE 🙏🏾

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★ 5

Just signed up here it’s great! Kayra was really helpful.

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★ 1

Do not do the personal training

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★ 5

chance is the best at the desk gym is great also!

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★ 5

I was a small little boy, then Kayra gave me a workout plan. Now im 275 and pure muscle. I can get any girl I like! Thanks crunch Lakeland!

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★ 5

Just joined. Kayra and Tristan were kind, they showed me around.

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★ 5

There is so much equipment here and the staff keeps the gym very clean! 10/10 would recommend this place to all my friends

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★ 5

love this gym! Josh was very helpful and nice helping me with an issue. definitely recommend!

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★ 3

No apaguen el sauna antes de las 7pm si van a cerrar a las 7pm porque los afiliados dejamos en sauna para el final o cambien la hora de cerrar es como mentir sobre el horario faltan 15 minutos y ya esta apagado

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★ 5

Love this gym. Staff are great and the equipment is great. Lockers are clean too!

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★ 2

Can't do push ups & sit ups.Punching bags too hard.Premade smoothies in bottles Not fresh.Anyone can try it.Bad experience for me since it was new to me.

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★ 1

This gym would be as great as the other crunch gyms, but is entirely too small. There are never any open machines or equipment available, even in the "down" times. Parking is a disaster and daily people are parking in the grass on the highway. The equipment is very worn. I want to love it but I can't. I drive all the way to Parrish for a nice crunch gym.

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★ 5

Great gym both chance and Kayra were very helpful

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★ 5

Honestly the best gym I’ve been too met Skyler at the front and was super kind and helpful very welcoming 10/10

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★ 5

Best pricing around

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★ 2

Crunch gyms have been my favorite since they opened in Florida. I really like the equipment, the set up of the gyms and the vibe with many serious lifters.

I do love the staff at Crunch Lakeland, but this gym has some serious issues that need to be addressed. First. the gym is incredibly busy and overcrowded without sufficient parking. This is constantly. Pair that with many lifters doing supersets where multiple machines are occupied by one person and you can imagine the difficulty in getting in a lift. Clearly, a second Crunch location needs to open.

Next, the equipment is becoming worn and multiple machines will be broken creating insufficient equipment forthe number of members. On the cable machines, the cables don't pull smoothly and some of the weight adjustments are broken-- this is on MULTIPLE cable machines since Crunch is constantly busy, you'll be waiting.... Add to that, the gym is never reset and organized so the plates are never sorted by weight & many lifters never even unload a machine of plates when finished.

Last, the cleanliness of the gym is mediocre. I believe that whoever is responsible for keeping the gym clean is doing the best they can, but more hours need to be added to the cleaning schedule to accommodate the incredible number of people in and out of this gym.

I want to give a 5 star review because I'm a huge fan of Crunch, but I DO NOT recommend Crunch Lakeland.

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★ 5

KAYRA IS THE BEST FRONT DESK STAFF OUT THERE

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★ 4

Chance represented this gym marvelously. Gave good advice and really made me feel welcomed. Gym is great, atmosphere is good. Only reason it’s 4 stars is because it isn’t closer.

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★ 5

Chance was great answered all of my questions when signing me up!

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★ 5

Staff is great chance is very helpful

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★ 5

It’s very spacious and well organized!

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★ 5

Great gym, friendly staff

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★ 5

Love this gym and he staff! Always so welcoming and helpful! join the best gym in Lakeland

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★ 5

josh was very helpful and attentive and helped me get signed up

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★ 5

Josh was Quick and efficient helped us out and we got a free t-shirt. I recommend this gym

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★ 2

This location is overcrowded and that’s all that members complain about- TOO MANY MEMBERS!

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★ 5

I was hesitant to check them out after reading reviews. Dominic at the front desk was great!!!! Clean gym and great experience.

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★ 2

Let’s a minor sign a contract without a parent and then double and triple charges them for inflated fees and then won’t let you talk to a supervisor, won’t let you cancel online or over the phone even though you can sign up online and then refuses to issue a refund after pulling over $100 within 30 days when it was supposed to be $15. Lady at the front desk was extremely rude and wouldn’t let me speak to someone higher up. They clearly will do everything they can to overcharge their customers and make it impossible to cancel the membership. I would put 1 star but they would probably just remove it so people didn’t know they are pulling an Apple with constant fees pulling out with no explanation

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★ 5

Josh is very nice and the atmosphere is good

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★ 2

Overall a clean gym, mostly friendly staff. Be sure to hit up Connor for a bump in the locker room

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★ 1

1. Poor Customer Service
2. POOR PARKING
3. UNABLE TO GET TO THE MACHINES REGARDLESS OF THE TIME OF DAY - LONG WAITS
4. Called numerous times to stop membership with no prevail
5. ***** CORPORATE HAS NO WAY TO BE REACHED!!!!!! ***** THAT IS HUGE RED FLAG
6. MANAGEMENT CAN CARELESS ABOUT THE MEMBERS - AND WILL NOT INQUIRE OR WORK WITH A MEMBER TO ASSIST -

I have been to many gyms in my life and this was a HORRIBLE experience - from the equipment to the management! All they care about is getting your fees and not giving any service at all!

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★ 1

submitting photo of my sent email to management because it seems like concerns are only taken serious if you make a bad review..

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★ 1

Do NOT get a membership here. My experience was a nightmare and frankly, embarrassing for the gym as a business.

On July 30, 2025, I was having a training session, at the beginning of the session I asked my trainer to end my training membership. She first tried to shut me up by insisting we would talk about it later, but when I didn't drop it, she then opted to spend the entire 30 minutes of the session bombarding me with questions about why I wanted to cancel my membership, trying to make me feel guilty about it, saying that I need to prioritize my health. She then offered to give me a discount that she "never gives anyone else", which was ironic given the fact that we'd had prior conversations about my concern over being able to afford this membership.

We discuss that I am going to cancel and we agree that this is going to happen, we get it in writing and I sign the cancellation form. However, because of the ten day waiting period and the fact that my next payment was due August 1, I would end up having to pay that $86. I understood this, however that is not what happened.
I then proceeded to charged $86 THREE separate times without my consent and after my express direction that my membership be charged. I was explicitly told that I would receive no further charges after the 1st of August.

Things continue to escalte from here, I was calling multiple times and being told (1) that it was my yearly fee and my membership and to not worry about it, (2) there was nothing they could do, and (3) to come in and speak with a manager in person. This was ridiculous because I came in and was ignored when I asked to speak with a manager, being told the managers were in a meeting. I was there for over an hour, when their meeting ends and they disburse I ask again to speak with someone and am suddenly told none of them are here or are all unavailable again? Yet at the same time I'm told there is no other way I can fix my problem, that there was no corporate number or any other number to call or place to go. Absolutely ridiculous and disorganized!

THEN, one of the front desk guys introduces me to a personal trainer named Derrick. He was very kind, understood where I was coming from and he wrote notes on my account that I was due a refund over the triple $86 charge. He started a process to get a refund from corporate. At this point I had also decided to just cancel my membership entirely. My bank requested proof that I asked for a refund, so I called Crunch and asked if they had any record of that or had the form I signed cancelling my personal training membership. I also asked if they had any notes on my profile saying I was owed a refund. They proceeded to lie and say I did not, that there was no record of me requesting or being owed a refund.

I have a screenshot proving that the note exists despite them saying it doesn't. On top of all of that, because of their own error with the August charges, they suddenly said I owed a late fee for my membership of $5? This made absolutely no sense. 1-2 weeks later... my trainer Adrianna calls me who alluded that if I wanted to get a refund, I would need to reactivate my membership. She made it seem like this process would be quick and easy and they were willing to work with me, however she advised me not to dispute it with my bank. This came off as a red flag and very manipulative to me.

My bank does eventually refund me. Then, on top of ALL THIS I get a call today (10/9) from what appears to be the billing department (a number/contact I was previously told didn't exist mind you) stating that even though I canceled my membership, it was pending for 20 days and according to them I am now still responsible for paying my gym membership. However, I had already canceled the gym membership a month prior. He then said I owed them a little over $24. I told them I would be under no circumstances paying them and not to contact me anymore.

If you are a member of the Crunch staff and you are reading this: do not contact me, do not call me, do not email me. DO not ask me for more money.

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★ 5

Thanks dom

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★ 1

BEWARE!!
Absolutely unacceptable experience at Crunch Fitness in South Lakeland. I went in to cancel my membership and was told I would still be charged another annual fee—even though I made it clear I will not be attending next year. This feels like nothing more than a money grab and terrible customer service.

I should not be forced to pay for a year I will not use. A fitness center should value its members and treat them fairly, not trap them with hidden fees when they try to leave.

:Update to my review:
The owner reached out asking me to call the club to find a resolution and speak with the general manager. However, when I did, the staff refused to let me speak with the general manager, even though the owner himself told me to call. This shows me their replies to reviews are more about appearances than actually resolving issues. Instead of helping members when they try to cancel, the club makes the process difficult and adds on extra charges.
Update: 10/07/2025 still no response from anyone.

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★ 5

Chance is awesome! Best gym in Lakeland great equipment and amenities!

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★ 1

👎 someone stole my AirPods here. Also there’s no towels and the place is packed and all the staff cares about is signing more people up.(even though they don’t have nearly a big enough parking lot or sauna to accommodate any more people. If it wasn’t .8 miles from my house I’d go somewhere else.

Buyer beware. Oh also there’s 9.99 thing isn’t real since there’s an annual fee and then if you want to change literally anything on your account or memberships there even MORE fees. I would say it’s kind of like a knock off planet fitness. I will say the janitorial staff are the kindest and most engaging people in the building also by far the hardest workers. I’ve been going 5 - 7 days a week & have actually never seen an employee cleaning anything….. I wish there was an Equinox near by or even an la fitness. :(

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★ 5

Joined when I saw they honored silver sneakers and had a sauna available. Very happy with the staff for all their help. Place is clean and well equipped and am very pleased with it

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★ 5

I want to give a shout out to Megan Harvey, my trainer. She has been my coach for several years now through Covid and pregnancy, etc. She has been a great resource for nutrition, lifestyle changes, and accountability coach. I am so thankful for her and the time and energy she has invested in me. Her time and efforts will pay dividends for me throughout my life.

She is extremely knowledgeable and takes the time to plan workouts for your individual needs.

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★ 5

Everybody is nice and serious about the gym goals!

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★ 5

machines are great, evironment is lit. Kayra and Josh are awesome too.

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★ 1

This is now my second time having a membership and again within a month, I am greatly disappointed in the type of staff and amenities that this location is now offering. Not only are the front desk people completely unhelpful, when I asked for the GM, all they could give me was his first name and no point of contact. One gentleman did actually walked around in attempt to look for him, but aside from that they offered absolutely no help or resolution to where I was supposed to stretch since they threw out all of their mats and did not send out any type of warning to the people that go to this location so when I go in, I’m unable to have a full good workout. This is the second time that I have started a membership with them and within a month, I have grown irritated and completely unconfident in the staff that they have. Not only were they unhelpful and had no knowledge to help me, but in the middle of conversation, the girl Nayley answered the phone completely cutting me off not only was this completely unprofessional. It was just not nice. Do better Crunch.

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★ 5

Great equipment, great personnel, best place to workout in Lakeland!

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★ 5

The staff was really helpful and nice.

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★ 5

Great staff kayra is very sweet and helpful with getting my membership🥹

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★ 5

Absolutely love it here the staff are the best thanks to nayely and kayra ❤️

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★ 5

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★ 5

Super nice staff great equipment

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★ 5

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★ 5

I love Jessica's spin class on Wednesdays u have to try it

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★ 5

Skylar is my favorite person there. 10/10

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★ 5

Great gym! Kayra was very kind and informative.

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★ 5

Excelente lugar muy professional variadas actividades muy concurrido personas de todas la edades maravilloso personal y atención

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★ 1

Worst experience ever you cannot cancel without being there in person tried to send emails and calls and now I’m in collections with first credit services owing outrageous amounts they say month to month but they will make you go in and try to ask why you want to leave it’s my business

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★ 2

Please do not approach people after they haven’t come to the gym in a while to ask why. It would have been one thing if it felt sincere, but it felt judgmental and like an ad for personal training. You have no idea what’s going on in people’s personal lives. As long as payments are going through it’s frankly none of your business. I’m moving to Texas and have been having medical issues so I’ve been extremely busy and stressed already. I finally had time to come to the gym today to have a good workout and honestly just wanted to get out of there after being approached going up the stairs. If I wasn’t already cancelling my membership because of moving, I would have cancelled today.

Overall the gym is clean and people/staff are friendly. I have a flexible work schedule so I have been able to come at times where it’s not busy. I have had a great experience in the past so today might have just been a fluke, but I was definitely turned off.

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★ 2

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★ 5

Easy sign up, clean gym, Tristan was super helpful !

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★ 5

Josh the general manager was so helpful. He is the hottest guy in the gym. He rizzed me up by giving me a free energy drink. I recommend this place 100%

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★ 5

Great gym. Chance is the best employee 🔥

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★ 5

1st Day at Crunch Fitness Lakeland. Registration and check in were very easy! Looking forward beginning this fitness journey!

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★ 5

Antonio Escobar is an amazing trainer! He’s been working with both me and my 78-year-old mother now for several months, and we couldn’t be happier. He’s patient, encouraging, and really knows how to adjust workouts to fit our needs. He is also incredibly knowledgeable with a degree in Kinesiology. My mom and I feel stronger and more confident, and we actually look forward to our sessions. Highly recommend working with Antonio if you are looking for a personal trainer!

Source: Google

★ 5

Had a great workout today! And also great customer service from Dominic at the front desk, definitely recommend!

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★ 3

Crunch Fitness is a clean and well-maintained gym, which I appreciate. However, I’ve noticed that their primary focus seems to be pushing personal training sessions. While I understand their business model, the approach feels a bit overbearing at times. I prefer to simply pay for my membership annually and have the freedom to work out on my own without constant sales pitches.

Another inconvenience is the bathroom situation. If you’re someone who frequently needs to use the restroom, be aware that they close the bathrooms for cleaning between 2 PM and 3 PM, and usage is not permitted during this time. This can be frustrating, especially when you’re mid-workout.

Overall, it’s a solid gym with good equipment, but I wish they focused more on providing access and a stress-free workout environment rather than pushing additional services.

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★ 5

great customer service

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★ 5

Excellent so far. Dominic needs a raise!

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★ 5

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★ 5

Best gym ever

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★ 1

Would give 0 stars if I could. Was a member for 3 years, was a great gym, has gone so far down hill. Now I can’t even go hit legs on a Tuesday at 9:45 night without waiting literally 45 minutes for each machine after I’m done with free weights, which I have to wait for.. at 10pm, when I look for another machine to use, it’s taken, this has happened to me every time I try to lift even during their slower hours. They are overcrowded and overselling, stuffed in machines no one uses to make up for lack of space and lack of reinvestment into the gym to justify price hiking, instead they choose to put their time and effort into only selling new gym memberships to everyone in an already overcrowded and underperforming gym in a growing city with only 1 other nearby commercial gym, which I will now be switching to. Do not waist your time or money with a membership here unless you want to feel claustrophobic and wait 3 hours to lift. They care about money that’s it.

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★ 1

This place is way too small for the number of people they pack into it. The layout is ridiculous, machines crammed together, no walking space, no flow. It’s crowded and uncomfortable almost all day long. You can’t get anything done. And don’t be fooled by the high ratings online. Ask yourself why the staff are always begging for your social handles or trying to get on your phone. That’s not real feedback, it’s desperation.

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★ 1

I’ve been a member of several gyms, and Crunch Lakeland is by far the worst experience I’ve had. The “manager” is incredibly rude, immature, and completely unqualified to run a facility of this size (smallest crunch I’ve ever been to), or any business in general. He doesn’t even speak to members directly, he hides in the back and sends staff to deal with uncomfortable conversations. It’s embarrassing. The team clearly hates working there, and it shows in their cold, annoyed behavior with customers. Parking is awful no matter the time of day, and the layout makes it feel more like a zoo than a gym. The ONLY thing that worked were the classes and some of the instructors are great (just some of them). Very poor management, one day they’re free, next day there’s a charge, zero communication. And don’t trust the good reviews, they literally ask you for your phone or Instagram to leave a review on your behalf. I was stunned when a staff member tried that with me. This place is a greedy, poorly managed mess. Avoid at all cost!

Source: Google

★ 5

Love Tristan! He’s easy to reach and was amazing signing up my son and I. Very open and inviting.

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★ 5

Super clean, members cleaned machines after use, re-racked weights, plenty of space, when i come back to lakeland this is my go to gym

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★ 1

Absolutely awful customer service. Went up the the front desk, was basically forced to upgrade my membership because "i already had a membership" so my money's no good for a day pass and then told that I'm not allowed to cancel before a month goes by in a rude manner. Also one of the smallest crunches I've ever been too and the only crunch I've ever had the displeasure of something like this happening. Would not recommend.

Source: Google

★ 5

Absolutely love this gym! The classes are amazing — motivating, fun, and always a great workout. The customer service is consistently excellent, and the staff truly make it a welcoming place. Shoutout to Dominic and Brielle for always being so friendly and helpful . They’ve made coming to the gym so much easier and something I actually look forward to. Highly recommend!

Source: Google

★ 5

Amazing experience and customer service here at crunch!!! Come see Dom and Josh!

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★ 1

Poor service

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★ 5

Easy signup experience. Very nice gym

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★ 5

This gym is phenomenal. As someone who has tried a multitude of gyms, Crunch Lakeland will always be #1 for me. While being a member for almost two years now, this gym has provided everything i’ve needed to reach and obtain my fitness goals. The equipment is top notch, extremely clean, and the staff is amazing. Josh, the manager, is friendly, ambitious, attentive, and knowledgeable. Someone who truly cares about their staff and gym community. The girls at the front desk, Kayra, Skylar, and Evy are absolutely fantastic and always willing to help. Definitely take the time to check out Crunch if you’re ready to achieve real fitness results!

Source: Google

★ 1

Do not join. Very unprofessional staff who will charge all types of ridiculous fees. Awful company to deal with.

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★ 5

This location is a bit small but it has everything you need to get all the work done. I noticed that it has a lot more squat racks than other locations.

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★ 5

My favorite gym in Florida!

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★ 5

Great environment and a lot of my friends go here! Love this gym!

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★ 1

This gym is run by clowns. Josh, the manager, is rude and doesn’t care about customers. Parking sucks! I even saw one of the female staff members talk down to a girl who was just trying to pay and join the Zumba class she was incredibly rude and clearly didn’t care how busy the gym was to treat someone that poorly. Stay away.

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★ 1

You can feel the tension the second you walk in. Josh, the manager, talks down to staff like they’re beneath him, and it’s incredibly awkward to witness as a customer. I’ve met some of the crew outside of the gym, and they’ve mentioned how bad he is as a manager. They’ve seen his conduct and the way he behaves toward customers firsthand. Honestly, most people is just hoping to see one of them take his place soon, at least then the gym might have a chance at becoming a more respectful and welcoming space. This isn’t leadership, it’s ego. That toxic energy spreads fast. I wouldn’t recommend this place to anyone looking for a positive environment.

Source: Google

★ 1

Crunch Lakeland doesn’t care about people at all. You’re just a number to them. They’ll do and say whatever it takes to get you signed up, and after that, good luck getting any help. Every employee is clearly under pressure to upsell, push reviews, and hit numbers. One guy literally asked if he could “borrow my phone real quick” to leave a good review. Seriously? That’s what this place is about? Disgusting.

Source: Google

★ 1

Really bad experience with the crew. There’s a woman who runs the Thursday 7pm Yoga class maybe she’s the EIT or just acts like the boss but her attitude is out of control. After MONTHS of joining the class as a guest (with no problem), she suddenly kicked me out mid-class, saying I needed a membership. No heads-up, no explanation just total disrespect. Meanwhile, other people are still coming in the same way I did. She clearly picks favorites and treats others like trash. Unprofessional doesn’t even begin to cover it. And again, don’t trust the reviews. They literally have staff leave fake ones or ask you to do it for them before you’ve even experienced the gym.

Source: Google

★ 1

Worst gym I’ve ever been

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★ 5

Crunch Lakeland is a great gym and the best gym I have ever been to in the world.The staff is friendly,give great professional service,the cleaning staff keeps the gym clean and make sure all of the equipment is always in working order. Especially Mary,Josh(Manager) and all the personal trainers.Adriana is a great personal trainer and I highly recommend.All the personal trainers are the best and impressive.All of the members are good people looking to improve or maintain their health.

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★ 5

Antonio is a great trainer, helped me a lot with shoulder pain/neck pain. Highly recommended!

Source: Google

★ 5

Crunch Lakeland has been the best out of the four locations I’ve tried. Josh and Tristan helped me with a membership issue and are always friendly. Crystal and CJ are welcoming and professional. The layout makes it easier to get a workout in, even when it’s busy. Definitely recommend checking this location out for yourself.

Source: Google

★ 5

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★ 5

Great workers helped me get signed up

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★ 5

First time at crunch fitness and josh was amazing !!!

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★ 5

Tristian was kind and very attentive 😊thank you Crunch

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★ 5

Amazing spot!

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★ 5

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★ 5

Crunch is great and clean.

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★ 5

The staff make the place feel super welcoming and it’s always nice and clean in the gym.

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★ 5

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★ 1

⭐️ 1 Star (If I could give zero, I would)

Crunch Fitness is an absolute SCAM. Their employees came to my workplace in December 2024 and pressured me into signing up for a gym membership I never even used—not once. I never downloaded the app, never set foot in the building, and yet they’ve been taking money out of my account every single month for SEVEN MONTHS without ever communicating the fact that I wouldn’t be able to cancel unless I physically came into the gym.

I’ve called multiple times trying to cancel, and every time I’m asked a million questions just to “verify” who I am—yet somehow they never make it easy to cancel over the phone. Today, on July 4th, I called again and was told that even if I come in to cancel, I’ll still be charged ANOTHER MONTH even though they already just pulled money from my account.

How does that make any sense? You’re literally telling me I’m being forced to pay for a service I haven’t used once, and can’t stop paying for unless I jump through a dozen hoops and still get charged again? This is predatory, dishonest, and downright shady.

Also , refused to give me any type of refund.

Avoid Crunch Fitness at all costs unless you enjoy being locked into a never-ending money drain with zero customer service. Total waste of time and money.

Source: Google

★ 1

Crunch Fitness has been taking money out of my bank account even though I haven’t stepped foot in the gym for not one time . When I finally called to cancel, they told me I couldn’t cancel and that I was still responsible for payments. How is that not theft? They’re charging me for a service I’m not using and refusing to let me stop it. Total scam. Be careful before signing up—read the fine print and check your bank statements closely. I feel completely ripped off.

Source: Google

★ 1

Very bad experience, very bad attention

I was attended by Josh, who claims to be the manager

I will cancel my membership

Source: Google

★ 5

6pm is crowded.

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★ 5

skylar at crunch was sooo kind & made the process of joining crunch so fast & easy. great environment & great people :)

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★ 5

Everyone is so nice and friendly. It’s a comfortable and safe environment. I feel welcomed unlike most gyms.

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★ 5

THE VIBESSSS SOOOOOO GOOD HERE !!!!! Love it feels like a safe spaceeee 💕💕

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★ 5

Was originally planet fitness member’ decided to switch for different scenery. Called up and signed up on the phone. With one of the team members Aiden and he was extremely helpful after I signed up he showed around the gym was a great guy’ looking forward to my fitness journey with crunch fitness

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★ 5

Evi is a lot of help

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★ 5

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★ 5

Amazing Gym!!!!! The staff is very professional and helpful! Excited to start my journey with crunch Lakeland

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★ 4

Inexpensive, has most everything you need

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★ 5

Sign up process was super easy and explained throughly, Miguel was very helpful with any questions I had and gave a thorough tour of the gym and showing me the equipment I might be using!

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★ 5

Great customer service. Miguel was a great help and explained everything about the gym very well. I joined the gym today because him.

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★ 5

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★ 5

Friendly staff!

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★ 5

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★ 5

Love it here

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★ 5

Always a great place to work out!

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★ 5

Great experience and the staff is amazing. Josh was very helpful when I need help with my Membership

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★ 5

Kind, friendly, attention to detail. They have experts here!

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★ 5

Fantastic experience. Clean building and equipment was not rusted or cracked. Never had to wait for a machine. Offer classes for cycling that spouse partook in and she had a great class experience. Still so much to experience, I am looking forward to going again

Source: Google

★ 5

Great customer service

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★ 5

Miguel will help you with any question that you could have about the gym.

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★ 5

Had an awesome experience at Crunch Fitness thanks to Nayely! She gave me a thorough tour of the gym, broke down all the membership levels in a clear and helpful way, and made sure I understood the perks of each level. She was patient, knowledgeable, and genuine. Thanks to her, I felt confident signing up same day. If you’re thinking about joining, ask for Nayely!

Source: Google

★ 5

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★ 5

about to have the best chest day ever here! go see victoria at the front

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★ 5

Miguel is the man, gotta check him out. That man is a beast and I’m glad I got to meet with him he’s turning me into one as well!

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★ 5

Miguel is the person to see if you want the best service hands down

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★ 5

Best gym ever!!!

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★ 1

Today I went to crunch with my friend and I was really excited about it. I wanted to try out the Zumba class. If all went well I probably would have gotten my own membership because I really enjoyed the weight room. The instructor on shift even invited me herself. After signing in we were told by Josh that I was not allowed in the class. When my friend asked why because she has brought guest before he said that he’s going to be enforcing this rule. My friend could not find this role in her policy (she has also been coming since they opened), and when you look online to sign up for the Peak results membership it does not mention about not being able to bring a guest to the group classes. Josh was very rude and had zero customer service skills and did not offer any alternative options for me to try out the class. This experience was very discouraging Because crunch is so close to where I work, and I was really excited to be going there more often, but It’s not a very welcoming and encouraging environment.

Source: Google

★ 5

Extremely friendly and accommodating staff and respectful. Fun facility!

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★ 1

Absolutely the worst customer service experience I’ve ever had — thanks to Josh (who claimed to be the manager) and Tavion.
Today, I brought my brother with me and was told he couldn’t come in without an ID due to a “new policy” for guests. I told them I understood the policy, but I live in Plant City and going back just to get his ID was a huge inconvenience.
Then, to make things even worse, they said my brother could come in if he signed up for a membership right then and there. So let me get this straight: he can join the gym and give you his money without an ID, but you won’t let him in as a guest with me for one visit without it? That makes absolutely no sense.
It’s clearly not about policy — it’s about pushing sales. That kind of shady logic and disrespectful attitude is exactly why I canceled my membership

Source: Google

★ 1

Terrible experience at Crunch. The gym is overcrowded, the machines are often broken or dirty, and there’s zero professionalism from the staff.

The worst part was the customer service. Josh and Tevoln were extremely rude and unhelpful. When I told them I wanted to cancel my membership, they literally said, “We don’t care, we have plenty of members anyway.” That’s the kind of attitude you get here—disrespectful and careless.

I tried to cancel multiple times and still got charged. It’s all about taking your money with zero accountability. Don’t waste your time or money here. You deserve better.
Again

Extremely disappointing experience with Crunch, especially with the manager Josh. I approached him to discuss an issue with my membership, hoping for some support to stay with the gym. Instead of trying to help, he told me “We don’t care about $30, we have enough members already.”

That kind of attitude is unacceptable from someone in a management position. He made it very clear that customer satisfaction means nothing to them.

Because of that disrespect, I canceled my membership—and not just me, but five of my close friends who also live in Tampa canceled theirs too.

If you’re looking for a gym where you’re treated with basic respect, this is not the place. Terrible customer service, and clearly they only care about numbers, not people.

Source: Google

★ 5

Kayra was very kind, gave us a tour and discount!

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★ 5

Great gym! Awesome environment, always really clean! The vibe is always awesome every time! Go talk to Zach!

Source: Google

★ 1

I just applied a membership at Crunch Fitness and the girl at the front desk told me something about the kick off package. She said that it would not charge me until I use it or requested to use it. It was fine with me until I found out later that afternoon that I was charged to my bank account without my permission. I came in then later just to be told I could not get a refund and that I was signed to something I didn’t want. They scammed me and proceed to gaslight me! You guys are horrible and I would not recommend anyone to go here!

Source: Google

★ 5

Victory thanks alot

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★ 5

Love the environment here and the staff is great! Nataly was super helpful

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★ 5

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★ 5

My personal trainer, Jacob, is nothing short of amazing. He pushes me when I need it, but also keeps my health in mind and knows my limitations. He creates workout plans that align with my goals, and overall make me feel more comfortable and confident in the gym. 10/10 recommend!

Source: Google

★ 5

Victoria and Skyler are goats

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★ 5

A 2-story, well-lit fitness establishment with a hard-working staff. Front desk personnel are usually excellent at being pleasant greeters, particularly Miguel, who's shown an impeccable attitude and sense of direction that leads by example. The trainers are all fit and competent, and can be seen on the floor guiding customers who need refinement.

Source: Google

★ 5

Join love this gym join with Victoria

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★ 5

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★ 5

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★ 5

Awesome gym!

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★ 1

Gym is actually pretty nice, but one star because their staff had apparently known for hours somebody spilled a massive container or orange paint in a parking spot by the front door and instead of blocking it off with a cone or something they have continously done nothing about it. Watched two others pull into it while trying to clean it off my FOUR MONTH OLD car.

Update: told them they should block off the spot and 90 minutes later leaving the gym still haven’t. Clearly signs others have pulled into it.

Source: Google

★ 5

My time at crunch has been amazing it’s a really well organized and clean gym, I’ve also had Mick as my personal trainer and he’s an awesome guy who’s helping me complete a lot of the goals I’ve set

Source: Google

★ 5

I joined March 1st and signed up with a trainer. "Coach Zoe" and I meet twice a week and he's amazing! He's attuned to my needs as a disabled veteran with mobility issues and I've lost 20 pounds in just under 10 weeks with his guidance and instruction! It's been well worth it, and I'd recommend him to everyone! The gym is great, too! Top notch equipment!

Source: Google

★ 5

My trainer Mick and I have been working together in this gym for a little over 3 months and this has been maybe one of the BEST and NEWER style Gym membership and Building that I have been to. I have weight training experience of maybe 5+ years and above all your trainer is your coach and your biggest motivation is going to be the Guy standing beside you cheering you on and also helping you Rack your weight. I will come back again and again to workout because the improvement shows how much my trainer and I have been putting “the work” in Day in day out of the Gym because a better Lifter and a better mindset once you are out of the gym is sometimes all you need.

Source: Google

★ 5

Love the environment of Crunch. My trainer Mick is hands down amazing. Very understanding and pushes me to my limits. He has increased my strength for softball while helping me tone up. 10/10!

Source: Google

★ 5

Great place! Signing up was easy and the gym is clean. Good music too!

Source: Google

★ 5

Mick is an amazing trainer! I'm a disabled veteran with unique physical limitations and he is spot on in ensuring my safety while training me to get back into shape. He's thorough and considerate and I appreciate that and he still doesn't let me slack. Great work outs!!!

Source: Google

★ 5

No regrets in taking my gym membership to Crunch Fitness! Expert advice from Coach Mick is boosting my body recomp goals well beyond any of my previous attempts. Thanks, Coach, for everything you do for the members at Crunch!

Source: Google

★ 5

I've been going to Crunch fitness for almost a month and have found the customer service to be awesome. I was set up with a personal trainer named Mick. He is attentive to what my goals are, supportive and always available to answer questions. There are plenty of ways to workout; plenty of equipment and classes. The amenities are top notch. Overall my experience has been pleasant and rewarding. Would definitely recommend.

Source: Google

★ 5

Let me mention how great crunch fitness is in Lakeland, everyone is always super nice and helpful. I work with Mick as my personal trainer and he is the best, he is very informative with all he does and shows me. He pushes me when i want to quit. I am very happy with my process so far and very glad i was matched with him. If you are in need of a personal trainer this is the place and he is your guy.

Source: Google

★ 5

Working out with Mick is wonderful he’s been helping me lose weight and helping me watch what I eat.

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★ 5

great experience

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★ 5

Really nice employees

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★ 5

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★ 5

This is an amazing motivated atmosphere

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★ 2

I recently cancelled my membership May 1st. I’ve been a member of Lakeland Crunch since 2022. I’ve seen the atmosphere and culture completely change. Some of the best trainers are gone and the staff is always new. Most of the new trainers look like they don’t workout either. This facility is poorly designed as far as the layout and usage of space. There are smaller crunches who have made better use of the space and it doesn’t feel crowded. Next, due to the new partnership with SEU, college students are in there from dawn to dusk taking up space and not actually working out.

This is just the tip of the iceberg. I’ve tried to hang on after last year when the staff threw away $300 worth of my belongings ($150 shoes, gym bag, toiletries, water bottle, workout bands, etc) because I left it (secured) in a locker for ONE night. No warning or notice was posted about leaving belongings until they threw away stuff. Also, i suspect that some of my belongings, like my bands were kept for the training staff to use.

As much as i went back and forth about canceling, i just couldn’t take it anymore.

Source: Google

★ 5

Great gym!

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★ 5

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★ 5

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★ 5

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★ 5

What a nice place(:

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★ 5

Come see vitoria service great, and the sauna gets hot

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★ 5

Miguel was very helpful in getting membership, definitely a great experience!

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★ 5

Great gym, Josh was wonderful helping us sign up!

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★ 5

Great gym and it's always clean.

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★ 5

This gym is so welcoming! It’s very beginner friendly for anyone wanting to try out a gym for the first time. The staff are amazing and incredibly kind. The equipment is also amazing. 10/10 overall experience.

Source: Google

★ 5

1st time here and joined the crunch team. Thanks to Josh he was very helpful 👍

Source: Google

★ 5

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★ 5

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★ 5

Great gym, kayra was very helpful.

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★ 5

Miguel was very helpful

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★ 5

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★ 5

I have been going to the Crunch Fitness in Lakeland for several years now. I find the facility is clean and well maintained. I have been using the personal training of Zoe. He has been great helping me to lose weight, gain mobility and increased flexibility.

Source: Google

★ 5

Great advice n service !!

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★ 5

The staff is really helpful!

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★ 5

Zach is hot

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★ 5

Love this gym. Staff is so friendly equipment is new and nice! Definitely recommend!

Source: Google

★ 5

Staff is very helpful, clean gym. Highly suggest if you’re looking for a gym

Source: Google

★ 5

This gym is awesome. Super clean and the staff is very helpful.

Source: Google

★ 5

.
Josh and the rest of the front desk crew are always welcoming, professional, and helpful.

My personal trainer, Alfonso was excellent! Through him I gained flexibility and strength. He has an amiable personality and encourages input from his clients.

Source: Google

★ 5

Great place to work out, lots of equipment, basically everything you need. And the personal trainers are all great!

Source: Google

★ 5

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★ 5

Source: Google