★ 5

Joined about a month back. I been in gyms my whole life. About to turn 76, yikes. This gym has the best equipment in the area, staff is amazing! Total facility is spot on! LA fitness can not compete! Love it ! Just wanted to add the staff has to be the amazing! The variety of equipment is outstanding and helping me make a comeback. Thank you!

Source: Google

★ 5

Source: Google

★ 3

Love the fact that they have a steam room. Titan at the front desk is cool. If only the equipment here wasn’t consistently broken, including the hydro massage. Then they take forever to fix them, they have the weirdest trash cans ever that don’t even hold trash properly. Half the time I come here now, I don’t even know what the hell I’m paying for. If it wasn’t for the free weights there wouldn’t be a gym.

Source: Google

★ 1

Do not sign up to this place they let my little brother sign up for gym membership he didn’t even understand what he sign up for then I let him cancel only to find out we have to wait 90 days like really he’s not even using the membership you shouldn’t be bound to something like that

Source: Google

★ 5

I kept getting charged a decent amount after I cancelled my membership but Titan helped me with good service and sorted everything out for me, thanks for the help my guy. Also this Crunch isn’t the reason I kept getting charged, it was the other one it’s closer to Coral Square.

Source: Google

★ 4

Great location. The pool locker room is freezing cold. Besides that, AMAZING fun instructors for classes. No complaints. Front desk is incredible as well.

Source: Google

★ 5

Genial, excelente atención al cliente. Estoy satisfecha con el servicio y con todo gusto recomendaría a Crystal 💪🏽💪🏽💪🏽 Crunch excelente gimnasio

Source: Google

★ 5

Crystal was amazing. Too her time to explain everything. I have to says she is great at what she does.So excited to start my Journey.

Source: Google

★ 5

Gracias Cristal ! Muy amable gracias por tu atencion. 😊🙏🏻❤️

Source: Google

★ 1

Don't bother calling.

Source: Google

★ 5

Speed, running, lift technique

Source: Google

★ 1

Half the pull down cables don’t work. Bunch of machines don’t work, the chest machine has been out for as long as I can remember. Worst crunch I ever been to, all the other ones maintain their equipment at least.

Source: Google

★ 5

Source: Google

★ 1

It is currently 5:16 am, gym supposedly opens at 5:00 am and no staff are here to open the gym. This is so unprofessional and disrespectful of people’s time. Crunch has no number available to address this situation and no accountability

Source: Google

★ 5

Great gym! Steam,sauna, and pool? Who can ask for more? And if you need help, ask for Kayla, she’s a delight.

Source: Google

★ 3

I'm starting at three stars because the hydromassage tables haven't been fixed yet, and the bathing suit dryer in the men's locker room is ripped off the wall. They'll get one star back per repaired item.

Source: Google

★ 5

This location is the best! Kayla and Emily at the front are so kind and helpful. They signed up my friend in 3 mins and gave us free t-shirts! Great experience!

Source: Google

★ 5

Source: Google

★ 5

Best gym ever! Amazing group fitness classes!

Source: Google

★ 5

I love this place and Kayla is the best

Source: Google

★ 5

Love the group fitness classes! The instructors are motivating and friendly, and you also get a great workout in

Source: Google

★ 5

Source: Google

★ 2

This used to be a good gym. Idk if its because they changed management but the equipment here is always broke, or its not serviceable to the proper capacity ut was designed for. They do a better job maintaining the equipment at the sunrise location than they do here in Tamarac.

Source: Google

★ 5

I have been going to this location for a few months now. One of the class that like taking is the group fitness strength class. I really didn't know what i was doing when I first started and was worried that I would injure myself. But RUBY the instructor is very observed. She walks around to make sure that we doing it the right way, and if not she correct us and I appreciate her for that. I take a couple of her classes a week and I truly made progress. One of the best instructor at crunch tamarac... Thank you Ruby....

Source: Google

★ 1

Worst gym ever don't sign up they memberships lock u in and make you go through hoops to cancel.

Source: Google

★ 1

This place is nice and full of machines but when it comes to personal training they trick you and give you wrong information just to have you sign. Then after I cancelled my personal training they kept charging my card for training fees. I went to them on April 2025 to request a refund they accepted the refund request and both Nate and I signed the refund financial document but until now 5 months ago I didnt receive my money yet. I went to them today to check on the status of my refund for the 3rd time and Nate let me reapply for the refund request.

Source: Google

★ 5

Just signed up today. Kayla gave a great experience!! Can’t wait to workout here.

Source: Google

★ 5

My trainer Josie help me a lot in my weight loss journey. In two weeks I have lost 8 pounds. 🔥🔥🔥 This is unbelievable and amazing 🤩 I cannot wait to achieve me goals 😁

Source: Google

★ 5

Spacious and clean. Many classes and amenities. Very helpful and caring staff. Emily at the front desk. Amazing classes with James H (spin), Kervens (strength), Janina (barbell).

Source: Google

★ 1

Saturday, August 23, my daughter invited me to be a guest at this facility in Tamarac Florida, where she has been a member for 3 years. Its her birthday week and wanted me to join her water aerobics class. When we arrived she met a Crunch gentleman at the front desk and informed him that I was joining her as a guest. He then went to another employee by the name of Jessica to inform her that I was a visiting for the first time as a guest. Jessica told my daughter that I could not take the water class as a guest. My daughter informed her that she had already spoken to someone who had given her a guest card and told her that it was okay. She was pleading that we drove such a long way
could she make an exception this time? Jessica informed us that, yes, she had the authority to make an exception, but it wasn't a REQUIREMENT. If so why would an employee not make it happen if they had room to do so? Is this about controlling because you can???
I became a silver sneakers member only a few days before this incident. I had never used my membership prior to visiting this facility. I shared that info that I just became a Silver Sneakers member, swiped my card to check in, once again, I was told that my membership would not allow me to do the water class. After going back and forth, pleading to allow us to join the class it was still a no. Very disappointing. On Monday, Aug 25th I called to speak with supervisor Kayla Howard concerning this matter. I introduced myself asked her was she familiar with what happened Saturday? Her reply was somewhat. However, she had my membership record available knew exactly when I joined ect....Kyla Howard was already prepared, to offer no support or comfort or to effectively listen to me. Kyla RESPONSED by cutting me off.. saying ma'am this happened Saturday., what do you want me to do? I don't have time to spend twenty minutes with you on this matter I have other things to take care of. (INAPPROPRIATE AND UNACCEPTABLE) She ended by saying. Jessica was correct not letting you take the class.Have a good day! Should this be a SUPERVISOR s response to a 65 year old SILVER SNEAKERS MEMBER?
What happened to well is seemed to be a misunderstanding so let's see if we can offer you xyz.
Superviors set the tone in an establishment after speaking to them you can always tell why the employers behave the way they do.
Learn how to DEESCLATE situations. Certainly telling someone you don't have time for a conversation doest equate to DEESCLATION.
Also explain why your website clearly states that guest passes are honored including classes. It also stated that classes are offered for Silver Sneakers members.
Lastly, not looking to break rules.Just good customer service and positive resolutions.
Your reviews suggest poor customer service
Corporate office contacting you next.
BAD Customer Service!

Source: Google

★ 2

All I wanted was to cancel my subscription it's a shame that in 2025 they force you to come in person to cancel the subscription.
Gym is ok, the best classes are not that good too many stations and overcrowded.
But only Oakland has a few of the good classes.
Las year I did not use my subscription, all wanted was to cancel it.

Source: Google

★ 3

just a question, does this location have a sauna ?

Source: Google

★ 5

Kayla Is the best Gm Ever Every time i come here She makes it the best experience ever . She is so sweet and amazing .

Source: Google

★ 1

I contacted Crunch Fitness vía email days prior to the membership payment being due. I never got a call or email indicating the steps to cancel my contract. Crunch charged my card without my authorization. This is unacceptable business practice.

Source: Google

★ 1

Scam! I went in to cancel my membership due to the fact I was charged 60$ extra for a yearly fee mind u I’ve only had the subscription for 4 months and then 3 months later (today) I was magically charged 50$ when I already went in in person and cancelled it this makes no sense don’t do business here

Source: Google

★ 2

I’m beyond frustrated with Crunch Fitness in Tamarac. The gym itself is clean and nice, but the front desk staff are an absolute disgrace! They’re downright rude, especially over the phone, brushing off questions like they can’t be bothered. They act like they’re too busy to help, rushing you off the line, but when you show up, they’re just goofing off, chatting with coworkers, or glued to their phones. It’s infuriating! This unprofessional behavior is unacceptable and ruins what could be a great gym. Management needs to step up and fix this mess now!

Source: Google

★ 5

This gym is always spotless and well-maintained, and the staff is incredibly friendly and professional. Huge shoutout to Crystal—she truly goes above and beyond! She’s not only knowledgeable but also genuinely cares about helping members reach their goals. Her positive attitude and dedication make a big difference. Crystal is a true asset to the team!

Source: Google

★ 5

Love it great place now

Source: Google

★ 5

Kayla is the best and the gym is amazing

Source: Google

★ 5

Source: Google

★ 1

I literally left My Sony headphones on a machine came back and it was gone just know that this place have people that will steal your stuff. It's not the type of gym where you could leave your headphones or leave something around and find it upfront.

Source: Google

★ 5

Yesterday during my lovely leg day I decided to finish with 30 mins of Cardio on the Stair-master. To my surprise 5 mins into it, my phone decided to leap inside of the machine! I was sure the steps were crushing it into pieces! I was able to get assistance at the front desk. Kayla sprung into action with her screw driver and got my phone out in one piece. Thank you sooo much Kayla! You’re a gem! #CrunchTamarac

Source: Google

★ 1

Horrible experience staff are horrible. Do not go to the gym because they have a cancellation fee and they will not tell you that they have a cancellation fee and I’ll tell you a bunch of bullshit of why it’s not a cancellation fee you must come in and tell Them that you’re going to cancel

Source: Google

★ 1

I’ve been coming to this Crunch Gym for over a year now. I understand that machines can break due to misuse, but what concerns me is how long they stay out of service. Today, I counted more than 5 broken machines, and it’s something I’ve noticed happens often. Even worse, there’s usually no signage to warn members, which can be unsafe.

I don’t think it’s fair that we’re paying for a service where access to working equipment should be guaranteed, yet many machines are constantly out of order and poorly maintained. I really hope management takes this seriously and improves the maintenance and safety of the gym.

Source: Google

★ 4

Crunch had great equipment, clean and friendly staff.

Source: Google

★ 5

Crunch on Tamarac is very professional. They are extremely helpful, I promote my business through crunch and it is very beneficial.
I was helped by Crystal and Jessica, they are very helpful. Would recommend to anyone.

Source: Google

★ 5

Great location, receptionists are very friendly!

Source: Google

★ 5

it's cool

Source: Google

★ 1

Literally every piece of equipment I used at this location was broken with no sign on it and the staff was aware of each issue. The worst crunch I've been to

Source: Google

★ 5

Jenia top of the line employee fr she needs a raise

Source: Google

★ 5

Great staff

Source: Google

★ 5

Great experience and amazing management

Source: Google

★ 1

This gym is a scam they make you sit up with cash app card then charge me a late fee more than the value of the membership! Stick with planet fitness another gym :

Source: Google

★ 5

Ale is truly an AMAZING! Trainor. I thought knew enough but clearly I was wrong, she taught me way more then i knew and showed me my weakest, turning into my strength. Just want Crunch Family to know I thank you all and I appreciate you 🙏 ALE!!

Source: Google

★ 1

Go to the Coral Springs location. Only been to this one a handful of times but there was a couple in the hot tub and the woman was bouncing on top of him inside!!! Absolutely disgusting foul behavior. They should've had their memberships revoked 🤢

Source: Google

★ 5

This gym is very well maintained with quality equipment that is usually only in luxury gyms. I worked out at this gym for the first time today and I could not find any broken equipment. The gym members are mostly novice so the really good equipment is untouched and readily available. This gym has everything. The only negative is that employees are not very engaging but that really doesn’t matter to me as I’m here to work out and not make friends.

Source: Google

★ 5

One of the best crunch fitness locations i have been to and I have gone to crunch locations from New York to Florida keep up the exceptional work guys .

Source: Google

★ 1

If no star was a selection they would not even get 1 star because of there customer service. I signed up for a 3 day pass to get a feel for the enviorenment and the minute I get there I was greeted by one of the girls in the front. I told her I had a 3 day pass and what I was trying to do and out the gate she tried to convince me to sign up on the spot. I told her clearly again I'm not ready to sign up I just want to get a feel for the place and when I make a decision i will sign up online. She mentioned if I don't sign up today i will be paying 115.00 online. When i told her they run promos all the time she got upset and snatched my ID, told me fine pay more online. That left such a bad taste in my mouth i didnt even want to work out no more regardless if it was on the house. I know im just one customer but in America every penny counts and my penny will be one that Crunch will not get. Soon as i left I signed up at Youfit for a 3 day pass when i got there no one harassmed me and i was not in the front for no more than 5 minutes and customer service was amazing. Maybe Crunch should not have a 3 day pass sign up if the whole idea is to get you in and try and sell you on the idea that if you don't sign up now for 5 cents you will pay 115.00 online. Disgusting.

Source: Google

★ 1

Let me express my deep dissatisfaction and frustration regarding my recent experience with Crunch -Tamarac personal training program, which I feel has been misleading, dishonest, and borderline predatory.
I have been a member of Crunch Fitness for no more than 8 days. Upon joining over the phone, I was asked about completing a training session and agreed to a one-time $10 payment for a single introductory training session. I joined the gym primarily for health reasons and was particularly interested in the scheduled group classes that are included in the membership.
During my first visit, I trained with Amanda for 45minutes, I enjoyed. I expressed interest in possibly working with her again in the future but emphasized that I did not have time to discuss it in detail at that moment. Nonetheless, she asked to sit down briefly to review to discuss areas of struggle during our workout session, which I appreciated. During that conversation, Amanda showed me a brochure. From what I understood, the training options were flexible daily, weekly or monthly packages, and that I could select a few sessions as needed. She then brought me to Nate, the manager, who rushed through the process and simply said, “Let’s get this set up for you when you’re ready.”
At that time, I made it very clear that I did not have my payment card on hand and that the card already on file was not the card I would be using for any personal training fees. I was told that was fine. I initialed on the keypad under the assumption that I was not committing to any charges and that this was a way to hold my information until I brought the correct payment method in. Keep in mind the signature pad is very small and can’t really see, and now it’s clear at this point they don’t want you to see the fine print. At no point did I schedule sessions, agree to a recurring plan, or authorize any charges. The next day, I received a call from a CJ asking for a card to be placed on file, to which I responded that I was no longer interested in the training. This was within 24 hours of the initial conversation, he then said you will need to come into cancel we can’t do it ove the phone. Later that evening, I visited the gym and spoke with Nate again, only to be told that I was locked into a contract — something never clearly explained nor agreed upon. When I tried to cancel, I was met with a pushback and conflicting information about the process, much of which completely contradicted what had originally been told to me. To make matters worse, this morning I discovered that Crunch attempted to charge the card on file without my consent — a card I had already stated was not for use on personal training services.
This experience has left me feeling misled, taken advantage of, and extremely disappointed. The handling of this situation reflects poor communication, a lack of transparency, and inadequate customer care. I came to Crunch to improve my health, not to be roped into deceptive billing practices. I am requesting that the unauthorized personal training contract be voided immediately, that no further charges be attempted, and that a full explanation be provided regarding how this process was allowed to proceed without clear consent. If this matter is not resolved promptly, I will escalate it to corporate, my bank for unauthorized charges, and, if necessary, local consumer protection agencies. Biggest Scam

Source: Google

★ 4

The people there were nice but my issue was the payment. Personally I prefer to pay at the gym because gyms tend to have “hidden fees” my membership cost $35 but when I was going to pay it I see I owe $165. When I looked online I see a $40 and my membership being charged $65.

Source: Google

★ 1

I had to pay for 2 separate accounts because they refused to give me an account for me and my 2 sons. Makes no sense to not be able to have a family plan. I’ll be looking for a new gym membership in the next month. Cause this is ridiculous. To add to it I’ve been coming in with my son with no issues as a guest today some idiot treats me like a stranger ti the gym and starts trying to force me sign in I’m like here my id I’m not adding my info it’s already in the system wasting my damn time.

Source: Google

★ 5

Crunch Fitness on commercial Blv and State Rd 7 is amazing!! The staff was very helpful. The place is clean and the associates are respectful and vibrant. During my workout I was able to observe some staff training clients. They seemed to be organized and detailed. South Florida residents should really consider joining Crunch and specifically this location.

Source: Google

★ 5

One of my favorite locations to visit. Steve and Jessica are absolutely awesome.

Source: Google

★ 1

Same experience as the rest of the bad reviews. Shady business practices goin on here. Signed up here, never had a chance to go due to family issues. Called and tried to cancel the membership, they want you to come in to cancel it even though you can sign up through apps, websites and phone calls but god forbid you call and try to cancel it, it’s just too hard to do it apparently. Finally got it canceled just to realize they trap you in contracts so I was still being charged and didn’t know. There are Atleast 5/6 other gyms around, just pick another gym. Crunch is about taking your money, they don’t care how they get it. Also when you call, be prepared to sit on hold for 5/20 minutes at a time 😂. Everytime I called to try to speak to a manager, they just so happen to be having the busiest day in the history of the gym. I’m telling you, find another gym

Source: Google

★ 1

Nothing is wrong with the location or facility here. I joined this gym before they opened just after covid. I was too pay $20/month and can cancel anytime... I was not informed of the annual membership fee of $75.. no problem due to work i was not able to go to this gym for almost 2 years. I went in to cancel my membership and was told I needed to pay to have it canceled as it was in my "contract". I asked for a copy of the contract and they have me a blank copy of their contract... where is the one I signed? They don't have it but can assure me it says that... the girl at the counter Laureen was very rude as was the general manager (some dude under 30 forgot his name) behaving like I'm trying to scam them... bottom line is I either pay yo cancel or they leave my membership open and I continue to get billed... these ppl are thieves... I signed up for a trainer and never used the hours but was told it expired cause I didn't use it... I know u are simply out to make money but common man you're part of the community... glad to see others posting about their rip off tactics... stay away from this gym

Source: Google

★ 1

Estuve llamando para cancelar y nadie pudo ayudarme. Solo me gritaron y hablaron feo por no hablar. Inglés y de hay llame por qué encontré alguien me ayudar ami para poder cancelar. Nunca contestaron

Source: Google

★ 1

Worse Gym ever! They double charge you monthly if you are not paying attention to your bank statements! The workers have no regards or care for us! They are very rude! I am about to cancel with them!

Source: Google

★ 5

Great person and amazing facility

Source: Google

★ 5

Ground breaking atmosphere; I’ve never been to a gym as dedicated and consistently working on retaining its members and promoting health like this one. LA Fitness is just a name they could never compete or stand on what crunch is/has/& will doing. If equipment isn’t functioning one day within hours most days it’s up for maintenance and is available again. The staff is impeccable it’s honestly hard to discover a gym with the qualities and amenities like Crunch. Another benefit is the cleanliness they enable any member that walks through the glass doors to accomplish any task and forefront they envisioned.

Source: Google

★ 5

Love my home gym! The staff there is AWESOME!!!

Source: Google

★ 2

The staff is amazing, and the facility is clean. But as a bodybuilder with a degree in exercise science I had very high hopes that with the renovations going on that they would add better equipment variety for legs instead of relying on their garbage orange "hoist" equipment for seated leg curl and leg extensions, but instead they added more chest press variations, other upper body machine variations, and an iso lateral plate loaded leg extension and laying leg curl machine. I will give them the fact that they replaced one of the hack squats to a newer one (which is cool ig) and added another leg press machine with a much wider base (MUCH BETTER FOR KNEE FLEXION IE QUAD AND GLUTE HYPERTROPHY), but there is no application in the whole known and unknown universe where such isolation for leg exercises are needed! EVER!! To counter devils advocate you can use a single leg on any leg extension or leg curl machine if you're that conscientious about symmetry or whatever, but 99% of the members that go to Crunch fitness don't care for such nonsense and such intricacies. Their only saving grace is the Nautilus plate loaded machines they have for incline, neutral, and decline press, chest row, and other pulldown variations, and the hack squat machine they didn't replace. Oh and before I forget, they used to have 2 separate areas for water fountains. Since the renovation there has only been one. I'm so dumbfounded on the thought process on who selected the machines that were going to be added for their renovation/face lift. Even from a coats stand point it doesn't make sense. This is the only crunch location I've been to that has 4 variety options for upper body exercises (bumbells, bench and barbells, nautilus machines, AND NOW HAMMER STRENGTH MACHINES 🤦🏻‍♂️). Im very disappointed and most likely will not ever workout at this facility again because of how upsetting it is to see how much potential was wasted with this recent "renovation"

Source: Google

★ 1

WATCH OUT!!! they will not cancel your membership. The staff is very aggressive. I have moved out of state and have been getting charged for months. They claim the only way to cancel the membership is to fly back to FL and cancel in person.

Source: Google

★ 5

I had not cometh to this Crunch in over a year and a half, and they've made some awesome changes! Super impressed with the addition of more squat racks and just overall a much better use of the space, that black carpet in the corner was pointless and they finally took away the signs in the mirrors in front of the squat section, truly awesome changes, would def take the extra time to drive here more often.

Source: Google

★ 5

Really nice gym, they fix this place up really nicely and fast. Staff are really nice.

Source: Google

★ 5

The gym is amazing, the staff is even better! On top of it they just got a brand new renovation, check it out

Source: Google

★ 5

Shay is great and gives excellent customer service! Gym has great amenities as well.

Source: Google

★ 5

Best gymnasium in town 🙌

Source: Google

★ 5

Great gym!!!!

Source: Google

★ 5

Great gym and great people! The man at the desk is a great guy!! Definitely recommend this gym!

Source: Google

★ 5

Great gym best ever

Source: Google

★ 1

BEWARE OF OWNERS GREED AND erroneous BILLING

iF i COULD GIVE -1000 STARS i WOULD. This is a scam.

Before you join make sure you sit and understand ALL the garbage fees they are throwing into your contract. My advice would be to go to a gym that is reputable and honest.

They have something they call an initiation fee with all these garbage fees they charge. i think it is for the Asir you breath. This is the most ridiculous thing I ever heard.

What was supposed to be a yearly fee plus 9.99 a month turned into $ a 312 dollar bill Thank God we can afford this and we will pay and when the contract is over we will move out business to a more honest and reputable gym whose owner is honest and truthful NOT a scammer.

This is an unacceptable practice and we are in the process of filing a legal brief with the attorney general to ensure these fees are actually legal and permissible under the Florida statute.

Customer service and happiness in the cornerstone of having a successful business but in Florida it appears to be more about the scam and the art of the scam then happy customers.

We are also sending out a scathing letter to Crunch on how honest a dishonest gym owner makes it bad for the Crunch name and brand.

This is far from over and we will exhaust all our legal challenges if not for anything else but to send a message to this owner that you messed with the wrong New Yorker.

We will also be filing health department FOLI request to ensure that this gym is following every single health rule they must follow and we will do this relentlessly.

We will do everything within the legal limits to ensure that this gym is investigated and their book are thoroughly looked at. We will not be scammed by scrupulous people that think they can take advantage of good hardworking people because NO ONE challenges what they do. That all ends today.

END RESULT

go over every line item of charges before you sign the contract. Make sure that all your i's are dotted read between the lines and remember they charge fees that may not be approved by corporate and we are looking into this.

IN NY gyms are prevented from charges ridiculous fees but apparently in Florida they get to do what they want.

THIS IS 100% A SCAM.

Source: Google

★ 1

By far the absolute worse gym in the world. Especially the tamarac location. Big liars, scammers and false advertisers. The are not for helping ppl genuinely it’s simply trying to get their extra lil commission on their check. I have a snap chat recording of the crew member who signed me up saying NO this isn’t a contract you can quit and anytime. Told me the plan was 19.99 with my veterans discount (clearly a lie) I’ve been charged $35 monthly then was charged and additional $64 for an annual something when I had absolutely no recognition of that AT ALL. The crew member NEVER EVER mentioned that . And when asked to speak with a supervisor about the incident his reply was “you signed it” very disgusting distasteful. I wouldn’t recommend crunch even if it was free especially this scamming location

Source: Google

★ 5

Good place

Source: Google

★ 5

This gym has alot of different activities that you can participate in depending on your membership plan. I personally like crunch fitness and their training program we have a really cool trainer named Sage who keeps my friend and I in check which helps keep us motivated and of course when you bring a friend it's definitely more enjoyable. They are updating this location with more equipment which I think is a good idea because the gym is packed.

Source: Google

★ 1

Scammers. I signed up for personal training for three months after which I cancelled. I continued being charged for the next two months given various reasons for the extra charges, AFTER I had already cancelled my entire gym memberships. After being bought to their attentions that they were continuing to charge me they refused to refund me for the classes I never agreed to pay for.

Source: Google

★ 5

Shay at the front desk is awesome! Always high energy and makes you feel welcome every time :)

Source: Google

★ 2

I used to really like working out here, but it’s gone down hill. The layout is amazing and they have every single perk, except the tanning bed. The trainers are questionable and the company culture is not focused on customer service. Love the hydro bed at the end of my set, but it’s been out of order due to the construction for a while now.
It’d become one of my least favorite crunches but it’s the one closest to my house. Honestly I will be switching to a new gym this year.

Source: Google

★ 1

SCAM ALERT – Crunch Fitness Tamarac Uses Illegal & Deceptive Sales Tactics

Crunch Fitness Tamarac is one of the most dishonest and deceptive businesses I’ve ever encountered. I should’ve known something was off when two of their employees came into my workplace begging to leave their business cards. We said no, and that should’ve been my sign to avoid them.

But no—they baited me with a “25-cent first-month membership.” Spoiler alert: it wasn’t actually 25 cents.

Then came the real scam: their so-called ‘Kickoff’ program. If they try to sign you up for this, SHUT IT DOWN IMMEDIATELY. They withhold critical details, get you tired from working out, and then pressure you into signing contracts while you’re exhausted. They rush through the paperwork and mislead you into thinking it’s free, already paid for, or mandatory.

Illegal & Deceptive Practices:

This gym is potentially violating Florida’s Deceptive and Unfair Trade Practices Act (FDUTPA) by using:
✅ False Advertising – Bait-and-switch tactics (the fake 25-cent membership deal).
✅ Deceptive Sales Practices – Misleading consumers into thinking the “Kickoff” program was free or mandatory.
✅ Unfair Business Tactics – High-pressure sales targeting vulnerable customers (exhausted and unaware).

The biggest red flag? They straight-up LIED and implied that I “needed” their personal training to work out safely, hinting that I couldn’t even use the gym unless I bought into the program. Even though if I were to get hurt in the gym they would hold no liability therefore no accountability. This is blatantly false and a clear consumer rights violation.

If You Want to Avoid a LEGAL BATTLE, Stay Away!
• DO NOT sign anything without reviewing every single detail first.
• DO NOT let them pressure you into signing while you’re exhausted.
• DO NOT fall for their “it’s already paid for” lie—it’s a trap.

I’ve filed a complaint with Florida’s Department of Agriculture and Consumer Services (FDACS) and will escalate this further if necessary.

FINAL WARNING:

This gym uses questionable and potentially illegal sales tactics to trap people into contracts under false pretenses. If you don’t want to deal with fraud, stay far away.

Source: Google

★ 5

Amazing gym. Great vibes safe environment

Source: Google

★ 5

Managment was super helpful and friendly, location was clean with good equipment

Source: Google

★ 5

This is my favorite crunch location!

Source: Google

★ 5

Great gym and everyone is helpful

Source: Google

★ 5

Love this gym and has to be my favorite crunch.

Source: Google

★ 5

Shay is great

Source: Google

★ 5

Great gym and staff is very friendly and helpful.

Source: Google

★ 5

My favorite gym! I love all the classes and instructors!

Source: Google

★ 1

I have been calling this location for the past 20 minutes. Nobody is answering the phone 2/25/25
5:21 PM

Source: Google

★ 1

There is absolutely no reason has to why the bathrooms and sauna both wet and dry are always filthy on opening at 5am on a monday🤮

Update 2/25/2025.... despite the construction going on a month later everything is still the same smh

Source: Google

★ 1

The spa Is currently green and it smells like sewage, Hot sauna area doesn't even work And it also smells like sewage, They claim only VIP members can use this but this is disgusting

Source: Google

★ 1

That's my first time writing a review, i could not let this go, the front desk are very rude and disrespectful to the member, specially That girl SHAY, She have no customer service skill, I'm a very nice guy and respectful, I've never have someone disrespect before today. She is a mess

Source: Google

★ 1

These people are taking money every month on my account, i don't even go to the gym, today i decided to go , and the girl Shay was so rude just because my account is 12 days past due, she didn't let me go in and every time i ask her a question, she said , " you can just leave if you don't wanna pay your membership" and want me to pay a absurd money to cancel my membership. She don't deserve to be at the front desk at all, she don't know how to talk to people

Source: Google

★ 1

Scammers! Stay away. Watch out for their 90 day cancellation fee. It’s not really month to month - I tried it out for a week, and I tried canceling they charged me $134 dollars for the remaining two months plus $90 cancellation fee. They are the worst!

Source: Google

★ 5

"I absolutely love Crunch Gym on Tamarac! The location is amazing, and the gym is always super clean and well-maintained. They have a fantastic variety of equipment, which makes it easy to get a great workout no matter what your fitness goals are. The staff is friendly and helpful, and the atmosphere is always positive and motivating. Whether you're a beginner or a fitness enthusiast, this gym has everything you need. Highly recommend!"

Source: Google

★ 1

I don’t know what is the deal but EVERY single time I step into the locker room/bathroom , I am struck in the face with the most foul odor. Never fails , everytime i go to this gym , the one in sunrise never smells , plumbing or sewage system needs to definitely be checked! Very disgusting , I wish a picture can describe the smell.

Source: Google

★ 5

Source: Google

★ 1

Fraud fraud fraud . I called them to cancel the membership because I had to move out of state. They said everything was canceled. I tried to call corporate to double check but they don’t even have one. They sent me to collections for $219 with NO prior notice and this has delayed my process to purchasing my home. I called in and they were no help they want me to send a letter to a PO box and see what happens nothing guaranteed for something that was their mistake! This is absolutely ridiculous and unacceptable. I only went once to this gym! The gym sucked btw I do not recommend at all! Good luck to anyone that signs up here.

Source: Google

★ 1

Men’s locker room, overflowing with trash, trash all over the locker room. And this is at 9 o’clock in the morning. Floor so dirty it looks like it hasn’t been mopped in days. Dirt up against the walls as you enter the locker room.

Source: Google

★ 1

Wanted to try gym. Signed up for a day pass on 12/18. Decided to use it on 12/24 and was told they are not accepting it due to holiday. I signed up before the holiday. Ridiculous. Won't be joining due to this experience. They told me I could pay for a day pass which was 15 dollars. Absurd.

Source: Google

★ 1

I’m extremely disappointed with my experience at Crunch Fitness, particularly with their lack of transparency and honesty regarding their personal fitness training program. When I signed up with fitness trainer Olivia, I was not given a full breakdown of how the program worked, the specific terms, or the policies regarding cancellation. Instead the manager, Nate, led me to believe it would be a flexible program that I could cancel at any time if I chose to.

However, when I tried to cancel, I was met with unexpected resistance and misleading information. I was told conflicting details about the cancellation process that were completely different from what I was initially promised. It became clear that they either deliberately withheld critical details upfront or failed to properly train their staff to communicate accurate information.

This experience has left me feeling frustrated, misled, and disrespected. It’s unacceptable for a business to operate this way, especially when it comes to financial commitments and customer trust.

To make matters worse, their staff seemed more focused on upselling additional services than actually helping me resolve my issue. The whole process felt unprofessional and exploitative, as if their priority was to trap me into an agreement I couldn’t easily get out of.

If you’re considering signing up for their training programs, make sure you demand a written copy of all terms and ask very specific questions about the cancellation policy before committing. Unfortunately, my experience has shown me that Crunch Fitness does not value transparency or customer satisfaction, and I cannot in good faith recommend them to others.

Source: Google

★ 1

I stopped to go to this place mainly for 2 reasons: the "music" they always have on, is an unbearable noise sooo loud and annoying, like if you were in a casino or a night club. Even with earplugs or trying to listen to my own music with earphones, the noise was terrible. I asked a couple of times to put it down, and they did it a little, and minutes again returned to the same. The other reason, they canceled several yoga classes that fit on my schedule or changed it for others or put it earlier, making me impossible to attend. Finally, when I decided to cancel, they told me a very complicated story to do it, I insisted and the day I went to cancel, they told me their computer was not working, but promised the next day to cancel that payment and add a month free because the inconvenience. Of course, they didn't, and they continued charging. I went again, and this time, they gave me like a "receipt " for my cancelation, and guess what? They charged again next month! So, I called my credit card, and I disputed those 2 months, and now they send me emails every day to tell me I am owning them that money, thing that can affect my credit score. I called them, and they insisted the cancelation "was in process," and in the meantime, they continued charging. I reminded them about the day their computer was down, and the guy ignored my comments and continued making up stories of the rules, the dates, etc. I will go again in person, but it is like useless, everybody looks busy, even the manager hardly listened to me, and it looks nobody is really on charge of customer services. Like a lot of advantageous companies, they make it very easy to enroll and impossible to cancel. Shame on them. Be careful if you plan to enroll here.

Source: Google

★ 5

so i go to gyms, been doing it for awhile.. never have i ever been so excited to walk in first thing in the morning.. especially with jessica’s amazing vibe and energy (plus she’s really cute) y’all need to come check out crunch tamarac and get here early so you don’t miss jess’s vibes

Source: Google

★ 3

The staff at this gym needs training on how to address disrespectful members who constantly use their phones while occupying equipment/machines instead of working out. Me and other members are not paying to constantly wait for out of shape people to sit on a machine and watch movies, games, etc., or talk nonstop on their phones. If you bring it to one of the employees at the front desk they just give you a dumbfounded look. If you ask the person that’s occupying a machine that you would like to use how many more sets do they have, they lie saying they just started or they have 2 or 3 more sets. I was waiting for the standing squat machine and the creep that was hanging out at the machine was texting on his phone. I did 3 sets of leg extensions and 3 sets of hamstring curls all while watching this creep at the standing squat machine the entire time texting. I walked over and asked him how many sets did he have and he said 2 more. I said that’s odd because you have done nothing but text on your phone for over 25 minutes. I have yet to see you do one set. He said something crazy to me and I told him not to speak to me because I’m not that person. He continued talking trash until I finally told him to shut up and work on his awful body or leave the gym. I am going to visit Amp fitness because I can’t continue to spend 2 plus hours in a gym for a workout that is normally 1 1/2 hours (including 20 minutes of cardio). The gym etiquette here is disgusting. Instead of trying to get a certain quantity of members you should work on getting quality members. Don’t wait until you have a situation between one of your rude and disrespectful bad body members to change the awful culture brewing at this Crunch Fitness.

Source: Google

★ 5

Great gym, lots of machines and free weights.

Source: Google

★ 5

Extremely clean and friendly atmosphere, staffs are amazing, one of the best gyms in the area, lots of parking available

Source: Google

★ 5

The fitness club

Source: Google

★ 2

I have refrained from reviewing this gym because it’s not all bad. The group sessions here are great, led by Carrie, Chastity, Laura, Ruby and Kervens to name a few, you are guaranteed a great workout. Equipment availability and cleanliness are pretty good and the steam room works sometimes.
WHY IS CUSTOMER SERVICE SO POOR?, it detracts from every other aspect of this gym. I’ve been a peak member since February 2022, every time I call or visit the desk I leave upset. All the effort put into training personal trainers, spend an hour teaching front desk about policies and procedures.
I intended to suspend my membership, but in frustration I ended it. I went in, signed my paperwork on July 31, 24 with zero balance and 1 month notice, (I had called regarding suspension and then advised them I’m coming to cancel, management never advised I needed to do anything else).
I received a call from a nasty collection rep named Snesal regarding $34 for the upcoming August.She threateningly asked if I still live at my address, “yes I do, and what of it?” Please see The Fair Debt Collection Practices Act. I decided to join Crunch Coral Springs after my training, but decided against it.
It’s now October and they keep adding monthly fees, regardless of a signed zero balance Membership Cancellation Form. Also there is no one to help you with issues, you have to deal with it through your bank or the courts.
I really hope this helps them to tighten up, because it is a great gym.

Source: Google

★ 1

The jacuzzi is filled with brown Algae.

Nobody cleans the amenities.

Source: Google

★ 1

Several times this month, no one has been there on time to open the GYM. Please be mindful of our time and show up to work on time!!! I do not recommend this GYM, employees are not professional about their job.

Source: Google

★ 1

This place of business has truly gone down. Today no one showed up until 6. There's no hotwater for bathing, the shower area is not clean. You can see transactions taking place there that shouldn't. They say they'll cancel water aerobics because of numbers when we come faithfully but the upkeep of the business isn't the best. We pay on time and subject to missing our 5 am workouts because of staff shortage, the gym isn't clean, items are always broken not working. It's convenient but I may have to visit others where services are better maintained. As a breast cancer survivor my workouts are very important and so is the cleanliness of a business and right now this place of business is declining. Praying for a turn around at this one.

Source: Google

★ 5

go 5x a week here since last month. The place is great and the staff is friendly. Alot of gym equipment and free weights. They have a pool and classes here. Left planet fitness for a real gym. Clean layout and they give you a tour if you ask. Love coming here.

Training with Von is a must dude is the life of that gym

Source: Google

★ 2

I'm researching to join this gym between sunrise and tamarac I noticed management only cares to respond to the few good reviews but they care less about responding to the customers that voice their concerns to the ones that give a bad or constructive criticism review, that tells a lot about management and the people running crunch, I'll go to 24 hr fitness ,crunch ain't it.

Source: Google

★ 5

I've been going here at least 3 months now and in my humble opinon this is the best location! Justin has been my personal trainer and he is awesome. He is passionate and knowledgeable about health over all. Highly recommended.

Source: Google

★ 1

I was working out at this location without a problem until I became pregnant and asked to freeze my account. One of the mangers said he would freeze my account for 6 months. After 3 months I was charged. I ended up being charged for 2 months before I was able to freeze it again. When I asked why I was charged they told me because I didn't bring in a doctor's note. No one had informed me that I needed this documentation to freeze my account for 6 months. I asked if I could get a refund or if they could put the 2 months I paid towards future months and no one will get back to me. Had I been informed about the needed documentation to freeze my account for 6 months would have provided it. I came to the location on 2 different accounts to try and get this fixed but they do not seem to care or want to help fix their errors!

This is not how business should be done. This owner is only out to steal money from their customers! It's a terrible way to run a business.

Source: Google

★ 5

Source: Google

★ 1

I have been going to this gym since it opened. It used to be a great place to work out and feel good. i use to like it a lot. Now it has become impossible. I am canceling my membership now because they insist on playing this awful thumpy thump thumpy music really loud. The gym is now being run by a bunch of kids who turn up this crappy music until you cannot even think. I come home with a headache, My teeth hurt. I am angry and frustrated every time I leave the gym. They need to hire a grown up to tell these kids to grow up and turn down this awful music. Too bad.

Source: Google

★ 1

Dirty

Source: Google

★ 1

If you move out of state this location will not cancel your membership. They require cancellations in person. They will ignore cancellations letters and send you to collections.

Source: Google

★ 1

Unfortunately, my first month was fine, but the last 2 months were terrible, as they are not responsible with the charges and they also stole my card information after the trainer had supposedly told me that all the fees had already been paid. Anyone who hires this service should be careful.

Source: Google

★ 5

Amazing gym, has everything I need and rarely crowded

Source: Google

★ 1

Worst customer service ever! They told me the help I needed required corporate help and couldn’t even provide me corporate number. I was told that their manager Steve wouldn’t be able to provide that information to me either. Yall need to do better!!!! Steve!!!

Source: Google

★ 5

Source: Google

★ 5

Amazing gym shoutout to the big man up front Jered 💪. Great place for the gains

Source: Google

★ 5

Great customer service!. I want to give a special shout out to Jared for assisting me.

Source: Google

★ 1

Source: Google

★ 1

I had been with crunch a long time, but this place had me wanting to cancel real quick, and now I've done that. My personal trainer that didn't show multiple times, lack of responsiveness, and it's a stupid cancelation policy that will tie you up for a while with their minimum time/cost requirements. Go to the Oakland Park branch. Way better. They're straight forward and reliable there in my experience with multiple of their trainers. ✌🏽

Source: Google

★ 5

My personal trainer Mari Pineda is a great awesome trainer the best I have had. She is so good at what she does I will recommend her to anyone

Source: Google

★ 1

Para empezar me sacaron como 20 dólares para darme un entrenamiento de cómo usar las máquinas y cuando me inscribí no me explicaron que no podía cancelar antes de tres meses y me mudé de estado y no fui ni un mes y no quisieron cancelarla el servicio con las máquinas excelentes pegue 150 de gratis

Source: Google

★ 1

Manager William is terrible. absolutely sucks @ customer care. He doesn’t care if you were harassed or assaulted at this location. He Will not help you cancel your membership. This place is horrible. People come up and try to touch you. Got a personal training package & one day my trainer just stopped feeling like coaching out of the blue… when I asked the gym why- they couldn’t give 2 craps. Bathroom & pool is seriously disgusting as well..

Source: Google

★ 5

Great gym with a nice staff!

Source: Google

★ 5

Me gusta la experiencia

Source: Google

★ 1

Hi I need someone to contact me please. I called yesterday asking to please cancel my membership because I don’t live in Florida anymore. I had to move as a emergency and the crunch here in San Antonio, Texas told me told me they can’t cancel it. The person I spoke yesterday was very rude she told me her name was Kristie, supposedly the only manager they have. She also told me that I would need to book a flight to Florida then because she needs my signature to cancel. I can’t book a flight just to sign a paper. I would like someone higher than her to please contact me, because she told me she was the only manager there. Very unprofessional. I would like the owner to contact me.

Source: Google

★ 5

Great service ! Amazing place to work out !

Source: Google

★ 5

Source: Google

★ 1

My worst experience with a gym all they care abt is money I never in my life want to be dealing with this kind of experience again 🙃 😪

Source: Google

★ 5

Muy interesante y amable de parte de la señorita Jaysa un gusto y un placer con la atención de su parte Muchas Gracias Jaysa

Source: Google

★ 5

Muy amable Jaysa

Source: Google

★ 1

They(Tytan) and (Wilgens) kicked my 14 year old son and I out just because he didn’t have his school ID. My son was down visiting so I would think being that I’m the guardian of a 14year old kid all you will need is my ID like every other place. I had to catch my self from flipping out. I already didn’t like going there because they the only Crunch I know that don’t greet anyone coming in or leaving like other Crunches I’ve been to. I wouldn’t recommend anyone to go to this Crunch. Horrible experience!!!!!

Source: Google

★ 5

Go there today and ask for Jaysa! She’s so kind professional and knowledgeable!

Source: Google

★ 5

Source: Google

★ 5

Great customer service Jaysa was super helpful

Source: Google

★ 5

Great gym they’re very caring and professional

Source: Google

★ 1

It’s been open for about 2 years and each machine is breaking down one by one. The speed bikes in the front don’t work. It’s becoming unreasonable. Today I walked by this today. Just out in plain site where someone could cut themselves and need a tetanus shot. Unbeliable.

Source: Google

★ 5

Jaysa was amazing. She was very friendly and welcoming and my tour with her was great. Make sure you ask for JAYSA❤️❤️❤️❤️

Source: Google

★ 5

Amazing woman! Touring was so good with her and she makes you feel comfortable. Love her thank you Jaysa. Go ask for her!

Source: Google

★ 5

Great gym !!!!!

Source: Google

★ 5

This gym is SO nice! I went and signed up with Jaysa. She was so nice and got me started with a Kickoff with a coach! Can’t wait to be in the best shape of my life.

Source: Google

★ 5

If you looking for a new gym go to this Crunch. It’s lit! Ask for Jaysa she is the best!

Source: Google

★ 5

Everytime I come to this gym I am always greated with a smile. Jaysa at the front desk was very helpful with every question that I had. I'm happy that I joined.

Source: Google

★ 5

Always a great place to be! Highly recommended

Source: Google

★ 5

Jaysa is the best there! Ask for her!

Source: Google

★ 5

Jayda helped me out today! She was informative and so kind! Go ask for her!

Source: Google

★ 5

Jaysa and Steve are awesome greeters. Nice gym overall. Very welcoming and friendly

Source: Google

★ 5

The place to be! The weight area is fire!

Source: Google

★ 5

Make sure you ask for Jaysa! She is so helpful friendly and will definitely get you started!

Source: Google

★ 5

Jaysa is the best tttt!

Source: Google

★ 5

Source: Google

★ 5

Best place ever

Source: Google

★ 5

Source: Google

★ 5

Shout out to drew at Tamarac! Great gym

Source: Google

★ 5

Source: Google

★ 5

The best gym I’ve been to!

Source: Google

★ 1

The worst expirience of my life never used I paid 118

Source: Google

★ 5

This gym is dope fam! Strike zone is the best

Source: Google

★ 5

Crunch Tamarac is off the chain!

Source: Google

★ 5

One of the best gyms out there!

Source: Google

★ 5

Friendly staff. Always attentive. Shout out to sage and Andrew

Source: Google

★ 5

Phenominal!!

Source: Google

★ 5

Good ppl in crunch

Source: Google

★ 5

Source: Google

★ 5

Love it here

Source: Google

★ 5

Great

Source: Google

★ 5

DREW WAS VERY NICE AND HELPFUL. Definitely recommend coming to this gym

Source: Google

★ 1

I have been coming to this gym for 6 months now and I really find it out of place. 15 days ago I saw 2 children with their parents in the pool. Today I came with my daughters and they did not allow me to enter. Making me feel bad in front of them. They say the insurance doesn't allow it, I think they don't treat everyone equally here. 10 days ago they had a homeless man who attacked me with racist phrases in the bathroom where I found him sleeping. That day no one said anything. I don't understand how they can deny a father being with his daughters but they do allow homeless people sleeping in the bathrooms attacking people who are only going to train

Source: Google

★ 5

Drew was awesome got me signed up, very sweet and informative

Source: Google

★ 5

Nothing beats Crunch at Tamarac! Steam room, sauna, and especially my favorite the hydro massage.

Source: Google

★ 5

Drew is always nice and welcoming. I love going to this location.

Source: Google

★ 5

Love itttt!!

Source: Google

★ 5

Source: Google

★ 5

Best gym ever

Source: Google

★ 5

Love this gym the staff are awesome gym is very clean i love the atmosphere

Source: Google

★ 5

Love attending this gym. Great atmosphere. Everyone who works here is friendly and helpful.

Source: Google

★ 5

This is a great gym. Perfect for everyday workouts. Drew and Andrea at the front desk are super friendly as well as everyone else on the team. Love coming here

Source: Google

★ 5

I took Shonn's spin class and it was fiyah! It was so live and so full of energy. The music was banging and we didn't just spin...we rode the heck outta the bike! Her class is a must!

Source: Google

★ 5

Crunch on commercial is very nice the steam room is niceeeeee

Source: Google

★ 5

Great Gym

Source: Google

★ 5

Cool equipment

Source: Google

★ 5

Amazing gym very fancy and great customer service ❤️❤️❤️❤️🤩🤩🤩❤️🥰

Source: Google

★ 5

Best place to work out aleays!!, 100% recommended

Source: Google

★ 5

I like the gym, very clean and good environment. the staff is very nice and helpful as well!

Source: Google

★ 5

This is an amazing gym

Source: Google