★ 5

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★ 3

Needs a face lift.

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★ 3

Saturday late afternoon visit. Looks like it was a busy day before I got there around 5:30pm. The equipment is great.

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★ 5

Lindo lugar

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★ 1

As a platinum member I come to not only Sunrise but other area gyms at times. This evening I had the most disrespectful experience with David ( Sales Manager). David is truly not kind or respectful to member’s and I hope to never see his unattractive face again once this location closes. It’s important to treat members with respect and kindness because one thing that you can’t sell if a nasty attitude and unattractive behavior. David you need to go back and find your handbook on Customer Service because you never know who your talking to at the gym. Thumps down for ***David *** Rude & Short

****The rest of the staff is always kind, attentive and supportive to me and my family ***

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★ 3

Ha bajado la calidad de la limpieza en general del gym.

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★ 5

Great pump

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★ 4

It's time to get your summer body up

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★ 5

Excelente gym

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★ 1

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★ 1

I get it. It’s hard to find good help right now, so I won’t complain on the clear staffing issues for the people that are probably underpaid anyways and how there only ever seems to be 1-2 people staffing the place.

But that’s not really a good reason for management/ownership to not pay for an occasional deep cleaning of equip. Look in the hinges and handles They’re grody, filled with dirt and hair and sometimes leave a glue residue on your hands when using equipment.

The place has a general odor of BO to it. Which I think has more to do with the faulty air conditioning.
I’ve been going for two months and 5-6 times there felt like there was no AC. All the other times it will drip from the moldy ac ducts in the ceiling in no less than five or six areas in the gym. This is a problem with management/ownership. Just pay to get an ac company out to fix your condensation issues and maybe a mold remediation because your ducts and vents are moldy and nasty. If this wasn’t across the street from my house and a super convenient location I would just simply go to another location.

But this place gets packed. They have to money to hire more/ pay staff better to incentivize, from all these memberships. And especially no reason that the ac and mold issues can’t be fixed.

Oh and when it rains the roof leaks too.

This would be a great location if management/ ownership cared about maintenance I’m afraid to use the pool/ hot tub considering how everything else is handled.

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★ 5

Well Service and Staff

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★ 5

I go 3 times a week I love this place I give it a two thumbs up

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★ 5

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★ 1

ONE staffer RECK! of POT lol. They like to yell at you especially when it time to close, like BYE! but they never say hi or greet you and god forbid one of them had to refill one of the bottles or paper towels for a sanitary workout area. Also the staffer like BLASTING their personal music on a party speaker you see at birthday party’s n weddings lol. Is their goal to have members not come back because they gone deaf to MIGOS HANNA MONTANA.

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★ 5

This club has undergone an amazing transformation in the last 6 months. Since the new GM Justin and new Sales Manager Steve have taken over, the club is incredibly clean, the staff is friendly and engaging, and the overall "vibe" is noticeable. I was actually in the health club industry for over 25 years and have to say this location is truly a great place for a beginner or a veteran exerciser. Kudos to the entire staff!!

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★ 5

I have been going to this gym for over a year now and love it. Love the environment, it makes me want to work harder to reach my goals. The workers are amazing especially Peyton and it’s clear that they genuinely care about you and your goals.

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★ 4

Classes are excellent! Masks required. Lots of hand sanitizer
available. Paper towels and cleaning products available to wipe down machines and weights, waiting on class schedule to improve...

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★ 5

Just joined a week ago and this place is great for workouts. It's clean and has a lap pool that's not even deep!

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★ 2

Ok gym, decent staff, horrible managers; had an issue w my account that was no fault of mine and asked both managers Justin Rivera and Steven Pineda to help resolve it since the issue was w/ their system but they were both rude as hell, tried to be intimidating lol and did nothing to help. Probably should’ve stayed at planet fitness 🤷🏽‍♀️

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★ 1

Went to a silver sneakers class and the room had no air conditioning. I reported it to the manager, but he wasn’t even interested enough to walk into the room and check it himself. Said he was prepping for a zoom managers meeting. Maybe he should have prepped last night, so he’d be available to do his job during the day. I only stayed 15 mins due to the heat. This is unacceptable.

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★ 1

Rude staff!!. Not knowledgeable or informative about fees. Terrible place!!!!!

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★ 4

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★ 5

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★ 5

Fantastic

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★ 3

Excelente gym, muy equipado, buen higiene. No le doy 5 estrellas porque la atención es muy mala, no te explican nada acerca de tus beneficios.

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★ 4

Clean not crowded and large. Repairing equipment and cleaning showers not so much

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★ 5

I was previously a member of another gym and although the staff was great, the gym itself was below subpar this gym I was welcomed at the door the gym was spotless and everyone was kind. Even the women's restroom was clean! I am happy here and have no intention on leaving.

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★ 1

I’m military and down here on vacation and needed a quick lift, I got the free 3 day pass and then was going to pay daily after that which they acknowledged the first 2 days, but on the 3rd day the short white manager got hurt he couldn’t get more money out of me so he turned me away, was quite rude and not helpful at all

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★ 5

I really like the gym because there are 2 separate rooms one for classes and one for spin . They have a sauna, a steam room, and a pool. They also have a basketball court and a raquet ball court. They have plenty of weight machines and free weights that look pretty new. I like that everything is on 1 floor the parking is very spacious and the staff was very friendly.

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★ 1

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★ 5

Plenty of machines and kept clean.

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★ 3

It never looks clean and could be updated as it is very outdated

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★ 4

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★ 5

Beautiful early morning place to workout since 2018

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★ 3

Always okay but a bit dark and a little depressing
Staff is always kind and congenial

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★ 4

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★ 5

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★ 4

No one there...Love it.

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★ 1

It’s 24hr fitness, there are no restrictions in FL and the gym is closed at 11pm? Why? COVID is activated after 11?

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★ 4

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★ 5

Amazing!!!

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★ 5

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★ 5

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★ 5

Super day, had been absent for over a year. Way out of shape and heavier, I know what it will take to accomplish my goal. Dedication, commitment to the schedule. Really happy to reunite with this facility.

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★ 5

A great gym to workout.
We used the pool regularly with out any issue.

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★ 2

Limited equipment.
NO wifi
Deceitful staff
3 different staff members called me, all stepping on each others toes to make a sale, all 3 with contradicting information in attempts to manipulate me into signing up, even though I was on my 1st day of the 3 day free trial. 2 of them lied about the urgency on initiating the contract threatening to ballooning prices if another day went by.
All 3 offered different pricing.

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★ 5

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★ 5

Tamarac Location closed down, this location is just as good. With some really cool people to boot.

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★ 5

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★ 5

Clean, friendly. Everyone is wearing masks.

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★ 5

I love this place been there for 10 years and it's a amazing

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★ 5

Managers are professional and helpful. Clean equipment prevents COVID-19 transmission. The gym is spacious and all the machines are accessible. The pool is well-maintained. One of my favorite fitness facilities in South Florida.

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★ 5

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★ 5

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★ 5

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★ 5

Great place to workout and Great staff

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★ 4

Its nice to be at a gym where about 95% of the members are wearing masks. I also attend another gym in Coral Springs (i wont mention the name) and only about 50% of the members are wearing masks and its not enforced. I recommend 24 hour fitness sunrise. Only giving 4 stars because it still closes at 9pm, they need to extend the hours.

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★ 4

They are following all the safety protocols by taking the temperature of all guests. They're also requiring everyone to wear masks while inside the gym and sanitizing the equipment before and after use.

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★ 5

Great, as usual.

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★ 5

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★ 5

Love it!! So clean and aot of equipment ;)

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★ 5

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★ 5

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★ 5

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★ 3

Given that the gymnasiums will be closed by order of the government, they could say if they are not going to charge the time they are closed, they must think that many people are not working to pay for everything.

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★ 1

Highly not recommended.
Dont go there it's not worth it.
Bad management ever!!

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★ 1

Worst gym. Not recommended

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★ 1

The worth gym in Florida !!
They didn’t let me in as a guest just because I gave them a Nevada ID instead of Florida .
I moved here 3 month ago and they doesn’t care !
The manger was so disrespectful...

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★ 1

The original 24 fitness we were going to in Plantation canceled the kids club. We had bought 4 memberships from Costco for our family of 4. We were forced to change to the super club and wouldn’t have minded it. Upon going there during the holiday season, we were told it ( by one of the managers) it would have been 10$ extra. That was wrong. When came back to actually sign up, after the holiday season, apparently it was 40$ extra per person for my whole family except for the person the kids club was attached to. That manager gave us the 10$ figure without looking at my contract which said Costco. Apparently they wouldn’t honor Memberships bought at Costco. So I called Costco and of course, in true Costco fashion, they returned ALL my money! IN FULL!!! That’s why Costco will always have my business and the four of us will never step foot in a 24 hour fitness!! Customer service goes a long way. If these memberships would have been honored, we would have stayed with 24. But they lost not one but 4 members! That’s the worst customer service I’ve seen in a long time.
And their sauna is disgusting!!!!! Gym is nice but sauna is a sardine can growing mold.

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★ 2

People paying and no hot water ...so sad something happend or sauna ...or hot water

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★ 5

POWER ONLY...NO PAIN NO GAIN 💪💪💪

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★ 1

Worst place ever

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★ 1

Worst gym ever!! I called customer service and they gave me a promo for 28.99 and when I go to my home gym which is this one, they said that I no longer have access to this gym because their rates for this gym are 39.99 per month when I was paying for over a year 34.99 and then they gave me a retention offer for $29, I ended up cancelling my membership and they didn't care

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★ 4

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★ 5

You can work out 24/7.

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★ 5

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★ 5

Great gym, the staff is very helpful and concerned with your health. I’m taking advantage of the SilverSneakers benefit, you will need to bring your physical member card with you. They have ton of machines, racquetball, and basketball courts, a pool and lockers that are free to use, bring your own lock.

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★ 2

It's nice, I dig what it offers, but the price is excessive... they treat it like your renting an apartment lol. First, last, and month? Youfit and planet fitness is more straightforward. You pay for your month, maybe a small sign up fee, but nothing too crazy.. the only reason i wanted to come here was for the sauna, but found a youfit that has that and better machines.

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★ 5

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★ 4

I love the gym, been a member since 2010. It's my happy place. All my current friends are gym members, wonderful classes, great teachers, but terrible security. I've been assaulted three times and there's no way of verifying these incidents because lol, In this age of technology it's hard to believe only a few areas are picked up by security cameras. This gives a wide opening to allow theft, hit and run accidents, and assaults. While these can be very much avoidable by just having cameras in strategically placed areas. PLEASE DO SOMETHING for member safety and security.
Thank you.

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★ 1

Very Disappointed. The quality of the machines is terrible and the selection is even worse. The ellipticals are not smooth and super irritating to use. No fans or screens on any of the dated cardio machines. The “spinning “ class is a joke.. the bikes are falling apart and the instructor had as much energy as a slug. We’ve been members for less than two weeks and are told we cannot cancel or memberships. Incredibly frustrating to pay so much for a gym we can’t get a proper workout at.

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★ 1

Worst customer service ever! I just had to cancel membership today. Do not join this gym save yourself the hassle.

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★ 5

The staff there at 24 hour fitness is very awesome. Judith what an great manager and how knowledgeable of the club she is and about fitness goals!

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★ 1

Hate it too much money. It’s a trap

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★ 5

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★ 5

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★ 1

Scammed, these guys are thieves! They also have a horrible selection of machines.

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★ 4

There is finally WiFi in this facility. Good equipment

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★ 3

Good workout area, could use some improvements in the bathrooms, have recycle bins that other new 24 Hours gyms have, and maybe add a actual combat class for self defense.

Other then that, the machines work for the most part, few of them get faulty from time to time but it gets worked on when alerted (at least from my experience), classes like body pump have helped my body get improved muscular wise and would love to keep on attending whenever I get the chance.

Needs some improvements and really interesting and useful additions here and there.

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★ 1

Staff very unfriendly manager spoke in a condescending manner when you asked questions . Skip this gym.

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★ 1

Another horribly run fitness facility. The company invests nothing in the place and it shows. The bathrooms are DISGUSTING and half the time you can't even get hot water in the shower. The clientele seem incapable of racking weights or putting their used towels in the bins. The staff is USELESS.

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★ 4

great gym!

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★ 5

Pretty decent facility and it’s 24 hours flexibility. Big plus

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★ 3

The bath water is like ice water! The bathroom is very dirty!

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★ 3

The poor cell signal really interferes with my frequency and intensity. The building blocks the signal even in the bathrooms. Seriously considering cancelling due to this.

Edited to add that the water fountains are less than desirable as it's more warm to hot. Ironic they sell cold water.

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★ 4

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★ 1

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★ 3

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★ 5

Huge gym

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★ 5

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★ 5

Good

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★ 5

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★ 1

I have been a member of the 24 Hour Fitness in Sunrise now for several months. Recently took another job driving a truck and I'm on the road for 4 to 6 weeks at a time. Called customer service while on the road to cancel my account I was told it would be no problem whatsoever. Later that month had a charge appear on my bank account from 24 Hour Fitness. Call customer service again and told them that I was told I could cancel with no cancellation fee due to my work taking me out of town. Was told I would have to go in at that point and talk to a manager. Went in last Saturday to talk to a manager while in town was told the manager had just stepped out so to come back on Sunday. Came back today Sunday August 19th and was told there was no manager working today. Come back tomorrow I leave for West Virginia and won't be back in town for another 4 to 6 weeks. Stay away from these people all they do is steal your money if you try to cancel

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★ 1

I canceled my membership because I moved and the instructor I have in the Miramar location was not in any other location. 5 months later I found out she was having classes at this location. Since I have never been here I signed up for their 3-day pass.

When I went to redeem the manager took me to the back and said (very condescendingly): "well....you have 3 previous membership." I told him yes (never denied it). When I move, I normally cancel the contract and renew at another location. Long story short, He refused my use of the pass and told me if I want to try the class I would have to sign up a new contract.

I would have renewed but he was so quick to deny me. Blue, let me know if you open a dance studio. I have dealt with 24hr fitness rude staff too many times.

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★ 5

Love this place. Has everything I need and more. Friendly staff and clean for the most part. I only wish they had Wi-Fi and colder fountain water that was also easier to access for adults. It seems to have been placed with children and wheelchair only!

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★ 4

Cutting rate equipment ..amazing accessibility to 24hr gym..I can work out whenever I want..no time constraints

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★ 2

I had the worst experience ever! Their lack of customer made me not want to sign up at the gym!

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★ 1

Came in to sign up for a membership. Filled out a registration form. Then I waited and waited and waited. Finally got up to leave and let the lady at the front desk know that I’d changed my mind and she said the guy for sign ups was coming over. Well he’d just been standing not more than 10 feet from me just randomly chatting with a guest he happened across (after having been MIA for 20 minutes). Hey if ya’ll have higher priorities than signing up a new member that’s fine by me. I’ll just go somewhere else.

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★ 5

Excelente aeróbico....

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★ 3

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★ 5

Great gym

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★ 5

Loveeeee this gym.. amazing machines..racquet ball room..spinning room..basketballcourt..towels..sauna..pool..everything..u would want to workout..they also have the availability of various classes..and the 24hour access is critical

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★ 5

don't join this gym , I don't want more people at my spot!. jk jk the employees are good and its a huge awesome gym , notice most of the complaints are cheap skates mad a day pass isn't a free membership

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★ 5

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★ 1

Very unprofessional workers and liars. Nice gym. Don't go to this location.

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★ 2

Facilities with a great potential to be a great gym. However, the air conditioner is not working most of the time in the group classes room. Cleanliness is okay; could be much better. Also, I was expecting, like in other gyms, that they could help you with a basic exercise routine and provide you with a basic schedule of exercises. I paid few personal training classes expecting that at the end they will give the copy of the routine. That didn’t happen. The personal trainers are good and qualified but it’s expensive to pay personal training in addition to the membership. The staff is nice, except for a yoga instructor, Jennifer. She is mean and does not know how to treat customers. I like yoga, but would never take a class with her, not good karma. However, Pamela is a good yoga instructor, if you like yoga.

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★ 1

Went here to use a free trial but since I came as a guest a few years back with a friend I wasn’t eligible. Spoke to the sales manager Dwayne and he said I can do a three day trial for $10. Made a contract for me to sign and I ask him multiple times that it’s just for the free trial and inform me yes. A month later they charge me a fee of $70 as a membership fee. Had to call my credit card to dispute the charge cause he couldn’t give me a refund.

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★ 3

Las instalaciones son adecuadas para entrenar y lo principal que 24 horas que te sirve para cualquier tipo de vida rutinaria que lleves

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★ 5

Where ball is life!

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★ 3

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★ 2

Muy buen lugar para fines de entrenamiento fisico. Me gusta lo bueno del trato que día a dia recibimos.

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★ 4

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★ 5

Joined a group training session and I was the only one to show up. My first time was like a private trainer. I really need his help and he was wonderful and listened to me and the session was very productive.

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★ 3

Nice large gym and clean. My biggest and really only issue is that the weights are always all over the place and hard to find. This is a very is fix. The gym that i was a member of until i move back here from California a week ago, they employed someone for the sole purpose of placing weights back into their proper locations. This also limits the liability of injury from tripping over weights. I do not believe it is too much to ask for the amount i pay for a membership, locating weights to keep my workout in a steady flow would be greatly appreciated

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★ 5

Great place been there for years

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★ 5

Great gym with basketball, pool, sauna & steam room. Rates are $39/month but worth it with their towel service. Not packed like LA Fitness either ! Good classes as well.

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★ 3

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★ 5

💪🏋️‍♀️ Leaving the gym with a great workout!

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★ 3

This is a Super Center $$$, not a normal 24 hour, thus you need to pay premium price for membership here.

This place is convenient as they are open 24 hours... though they aren't convenient with equipment. Some equipment looks old and rusted. I was working out chest and in the middle of my rep, the manager told me to move as they wanted to mop the area. That definitely ruined my workout high. And they only have 1 squat rack (not including smith machine)?! Bro... Leg days get crowded if multiple people want to do legs.

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★ 5

Great place to work out

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★ 5

Awesome

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★ 1

I have no idea who hired these manageres. They are so cheep! Could've had a great deal with them and be their long term loyal customer,and bring more people, cause gym is lovely. If you want to bring a guest and sign them up read the whole contract and don't listen to the manager or whoever will sign you up. They lied to my face when I asked 10 times if I pay just for 1 month for my guest. So it was my stupidity to trust the manager and not to read the contract, but were stupid enough to decide to bulshit me and take this $30 and then charge me for 2nd month. Come on guys, $60 just to lose 3 customers.Front stuff was nice and polite though.

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★ 5

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★ 1

Amenities always broken, AC is turned off from midnight to 5am. Cleaning crew does not have a schedule and will close off an entire section. And expensive compared to other gyms

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★ 5

Está muy bien equipado., aunque la limpieza en general no es buena.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

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★ 4

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★ 4

Nicely kept place

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★ 5

Great clases. Kind staff

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★ 4

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★ 1

I’ve been a member of 24 for about 10 years now and when I went to this location rather than my normal visits to Plantation I was turned away by the sales associate because I had already been to this location twice in the current year LOL that is ridiculous and not good customer service.

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★ 5

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★ 4

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★ 5

Pretty much my second home. Friendly staff

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★ 5

Nice n super fitness center

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★ 5

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★ 5

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★ 5

Love this gym.. has everything

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★ 5

Best gym ever

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★ 5

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★ 4

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★ 4

Good gym, never crowded but too expensive

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★ 4

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★ 1

My boyfriend was in there with company and tried to use a 3-day pass. He was unable to use the amenities with the guest pass because his name was already in the system, which is fine. That's a rule and it should be adhered to. The issue arose when the manager attempted to coerce him into buying a membership. He kept trying to lower the monthly rate, and bae continually refused because he had a different gym membership and only wanted to use the amenities with his friends. Then the manager asked him to "name a price," and when a number was named, the manager laughed in his face along with his employees in the vicinity. The manager said "I don't have time for this, I have paying customers to attend to." My bf then put his ID back in his wallet, and the manager said "it doesn't look like you can't afford it with all them credit cards in your wallet." Extremely inappropriate commentary from a staff whose purpose is to create a welcoming and friendly environment for other potential paying customers. Keep this unprofessional, immature, and unsportsmanlike behavior in mind when considering this establishment.

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★ 4

I love our gym but for very specific reasons

LAURA NEWTON and her amazing classes!
MARQUEL BELL and her amazing classes!
MARIO MALLET and his amazing classes!

PLEASE GET THEM MICROPHONES THAT WORK AND AIR CONDITIONING!!!

I'M OK with sweating for sure during my workout but NOT PASSING OUT!

MICROPHONES MICROPHONES MICROPHONES THAT WORK FOR THESE AWESOME INSTRUCTORS PLEASE! WE NEED TO HEAR THE CUES!

And Crystal at the counter LOVE her and how she loves Us! And the other sweet person up there with the curls 😚

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★ 5

Great classes and sauna area

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★ 5

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★ 4

Overall a good gym, its nice and big with a variety of different options and different workout styles. One thing it is missing if wifi. Many other much cheaper gyms have perfectly functional wifi (like youfit) and lots of people dont get reception in there! Its a common problem, and myself and many others as a result cannot stream music off our phones. Other than that it's great!!! Wifi is the only thing missing (and a glute kickback machine would be nice)

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★ 1

Signed up back in April and paid first and last month. 2 weeks later I get charged the montly fee again totaling to about $130 for just the first month. 3 months later I'm trying to cancel my membership because I am not happy there anymore and it is too far from my house. As I try to cancel I am informed that I am under contract even though I specifically asked CODY who signed me up initially if I could cancel at any time without any contract or obligation and he looked me in the eye and told me yes I could cancel at any time I wanted, this was a flat out lie and he put me under a one year contract without my knowledge and without telling me until I had to find out on my own. To say the least Cody has caused me a great deal of stress and completely lied and misinformed me of my membership agreement. I strongly advise anyone to have some other employee sign them up or simply avoid the hassle and stress just do yourself a favor by going to another gym that is not going to stress you out and be a burden.

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★ 5

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★ 1

Went to get a guess pass planned on joking because my brother goes to this gym/use to go. They said I live to far the guess pass and that I was not a resident. Last time I checked I have a Florida id and live less then 10 miles away from this gym. Tried explaining to these idiots the other gym don't have anything I want and then I was rudely told we wouldn't let you use the. Basketball court or pool or anyways lol. Got to La fitness people

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★ 3

Hood gym specialy after 11 pm.

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★ 4

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★ 5

This gym is great! It offers a variety of equipment to give anyone an intense workout. The gym also provides a basketball court, pool, spa hot tub, sauna, steam room, and etc.

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★ 3

Gym is clean but the open warehouse style layout feels really weird and cluttered and there are not enough rack machines etc. Along with this the gym is like 90% machine and cardio stuff. They need more equipment but the free towels are nice.

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★ 5

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★ 5

Great facility

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★ 3

Friendly staff with all required fitness gear.

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★ 5

Grate place very professional clean equipment up to date employees are helpful and trainers are professionals.

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★ 5

By far one of the most ample room gyms to workout from machine are always in working order the gym always clean sunrise police department always have one of there deputies standing by for extra security may I add not needed always good to know that you're vehicles in a secure environment

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★ 5

Great trainers, lots of TVs, lots of equipment, and a hot tub and pool what's not to like.

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★ 3

Great gym, can we please get some wi fi

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★ 5

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★ 4

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★ 2

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★ 2

Showers are always cold.

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★ 5

Interesting basketball court

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

This place used to be top notch. Now it's the worst! The staff is deceptive and rude. The equipment is old and filthy. The restrooms are even worse. Do yourself a favor and avoid this cesspool at all costs!

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★ 4

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★ 4

i mean it is a gym..what more can one say or what more does one need!? :)

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★ 5

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★ 3

Good gym - clean and equipment working

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★ 4

Very clean

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★ 4

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★ 4

It's a big facility with lots of equipment. The only complaint I have is they could use more squat racks there and they need more 45 lb plates.

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