★ 5

Loved my experience here! Daniella was very respectful and gorgeous as always she’s definitely one of a kind girl. She is the BEST!

Source: Google

★ 3

Source: Google

★ 1

I have always appreciated LA Promise’s mission “to enhance the physical and emotional well-being of its diverse membership base by focusing on lifelong benefit.” It’s a vision I fully support and one that should be reflected in every interaction members have at the facility.

Unfortunately, my recent experiences at this location have not aligned with that mission. In particular, interactions with Tristan have been disappointing. On multiple occasions, both I and my friends have felt belittled and spoken to in a way that came across as profiling rather than welcoming. Instead of feeling encouraged, supported, or motivated, we left feeling dismissed and uncomfortable.

A gym environment should embody positivity, inclusiveness, and respect—qualities that are essential for members to feel safe and inspired on their wellness journeys. I’m sharing this because I genuinely hope the location can address these concerns and bring the experience back in line with the values LA Promise promotes.

Source: Google

★ 5

Amazing location! And of course our Zumba Instructor Lulu! The class is full of energy and welcoming! Once we step into class we forget about the outside world. The amount of people who fills up the room with energy!

Source: Google

★ 5

Voyben ocasiones a este gym por la clase de Zumba de Lulu es una energia unica la pasas genial y quemas muchas calorias. Lo mejor sin duda de este locación 😄

Source: Google

★ 5

I really enjoy Ruth’s 9:45 Saturday Zumba classes!

Source: Google

★ 3

I wanted to take this time to highlight Ruth, also known as Lulu, and her Saturday Zumba class. Lulu is energetic, friendly, joyful, knowledgeable, inspirational, and supportive.

I was a member of LA Fitness in the early 2000s but canceled my membership. I came back specifically because of Lulu and was so inspired that I became a licensed Zumba instructor myself 2.5 years ago. I consider her a mentor in the Zumba community. Throughout the years, I continue to attend Lulu's classes on Saturdays whenever my primary job schedule permits. Her Saturday class often has upwards of 50+ students, many of whom I've seen in class consistently throughout the years. This tells me she has a loyal following which clearly demonstrates she is an asset to LA Fitness(especially on Saturdays at the Winter Garden location).

With that being said, Tristan, a member of the gym's management, is not. I had the misfortune of having an extremely unpleasant interaction with him a year ago, and I have witnessed several other people have extremely unpleasant encounters with him as well. Tristan is highly unprofessional; he speaks to members in a very condescending, demeaning, and antagonistic manner.

I have worked in customer service for many years and have held managerial roles throughout that time. I understand that there are times rules and policies need to be conveyed to people, however, a level of decorum should be used. Management should be able to relay rules and policies without creating an unwelcoming, condescending, and hostile environment. Tristan does not seem to be able to do that. I have witnessed and experienced his approach to members, leaving people feeling like they do not want to return to the Winter Garden LA Fitness. He has disrupted class and undermined the positive environment Lulu creates.

It leaves me wondering how this individual is even a part of management. I believe there is always a professional way to relay and uphold rules and policies that won't leave dedicated members like myself reconsidering attending class when my schedule allows. Additionally, Tristan's behavior makes me think twice about auditioning to become a part of the LA Fitness family as a Zumba instructor.

Source: Google

★ 1

sales manager is 5’4. Otherwise great gym.

Source: Google

★ 5

Lulu is truly the greatest Zumba instructor! Her energy is absolutely contagious—you can’t help but smile and move the moment she walks into the room. She creates such a caring, welcoming, and inviting atmosphere that makes everyone feel comfortable, no matter their fitness level.
Every class feels like a celebration. If you want an instructor who inspires you, lifts your spirits, and makes you look forward to every workout, Lulu is the one!

Source: Google

★ 5

Ruth is the best zumba instructor! Her music is amazing and everyone has a great time. It's like a dance party!!!
Saturday morning's class has the best vibe!

Source: Google

★ 5

The only reason I come to this gym is for Lulu’s Saturday Zumba class. I’ve been attending her classes for over five years, and in that time she has built a community that is irreplaceable. Her energy, kindness, and ability to make everyone feel welcome is something truly special. You can feel it the moment you walk in—her classes are full of people who genuinely look forward to being there.

Unfortunately, in recent months the experience for many students has been negatively affected by Tristan’s behavior at the front. His interactions with members have often come across as unnecessarily strict, dismissive, and frankly pompous—especially toward those simply trying to attend Lulu’s class. It has created an uncomfortable atmosphere for people who are just trying to work out and enjoy the class they’ve been committed to for years.

Lulu is the heart of this gym for so many of us. She’s the reason we continue to show up. Her classes bring people together, uplift spirits, and create a sense of belonging that this gym would lose without her. Removing or undermining her would be a huge disservice to the loyal members who rely on the positivity and community she provides.

I cannot recommend Lulu’s classes enough. She is a truly exceptional instructor, and her impact on this gym is undeniable.

Source: Google

★ 5

Always great

Source: Google

★ 5

Just moved to the area and this La Fitness is already nicer than the four locations I had been to in a different state. Clean locker rooms, friendly staff, and a positive atmosphere overall.

Triston signed me up, very easy guy to work with.

Source: Google

★ 5

5/5 – An Amazing Gym With Even Better People

I’ve been to a lot of gyms, but this one truly stands out. The facility is always clean, the equipment is well-maintained, and the overall atmosphere is welcoming and motivating. But what really makes this gym special is the staff.

Every time I walk in, Camila greets me with the warmest smile. She has a way of instantly making your day better and setting the tone for a great workout. Her positive energy, friendliness, and genuine care for the members make a huge difference. It’s rare to find staff who make you feel valued from the moment you step through the door, and Camila does exactly that.

The entire team is knowledgeable, supportive, and always willing to help—whether it’s with equipment, workout tips, or just great customer service. You can tell everyone here takes pride in creating an environment where people want to train and feel comfortable doing it.

Source: Google

★ 2

Male version of marvels Rogue got a bit of an attitude for getting a guest signed in. God forbid another employee helped us differently than he would prefer.

Source: Google

★ 5

Solid, consistent gym experience. Some areas for improvement: please get dumbbells at 2.5lb intervals between 5lb and 30lb, a landmine press platform for barbells, and maybe two more 2.5lb barbell weights for smoother increments.

Regardless, I've always found the gym to be clean and not overcrowded, the people polite, and the lifts good! Would recommend.

Source: Google

★ 5

Always well maintained and a friendly staff

Source: Google

★ 2

Not enough free weights. Very poor design and the worst part is it has so much potential. It is sad when you have an area so large but you have cables on different area of the gym I gues they want you to get cardio in as well. Again I will say it is a pain to run around and take weights from one machine just to use another.

Source: Google

★ 5

Source: Google

★ 5

I just want to give a shoutout to my amazing personal trainer, Jordan! I’ve been training with him since July and I’ve seen so much progress the last couple of months. He teaches me anything and everything I want to know & has helped my confidence in the gym grow immensely. I like that he teaches me new movements while still incorporating movements I like & prefer. You guys are very lucky to have him!

Source: Google

★ 2

I joined this gym a year and a half ago now I am back in the same area and they have not improved. There is no hip thrust machines and glute machines. I went to Crunch Gym and it was well equipped for the girlies. La fitness need to upgrade there equipments. Get some updated machines!

Source: Google

★ 5

Beautiful gym great club manager Daniella!! Great community!! Love the silver sneakers class and renew active sign up was easy!!

Source: Google

★ 5

Source: Google

★ 2

LA Fitness has some nice equipment and a good variety of machines, but honestly, it’s not worth the price. The membership cost feels way too high for what you get. It’s always super crowded, especially during normal workout hours, so you end up waiting for machines or feeling rushed. The gym itself is clean and looks nice, but the crowds make it hard to actually enjoy your workout.

The staff is friendly and the classes look good, but the overall experience just doesn’t match how expensive it is. If it were cheaper or less busy, it would definitely be a better deal

Source: Google

★ 5

This place is awesome it may be old but it’s clean I love train here with my dad we been here for a while and we love this place everyone is so nice it gives you like a retro atmosphere but it’s nice and calm here

Source: Google

★ 1

Unfair Treatment and Poor Customer Service.

I’ve been a loyal member of LA Fitness Winter Garden for many years. I usually work out in the afternoon, but today I went around 6 PM. The gym was packed, and for the first time, I decided to finish my workout in the trainers’ reserved area — which was completely empty. I often see other members using that area, so I didn’t think it would be an issue.

However, one of the trainers came up to me and asked me to leave, saying that area was reserved. I explained the gym was extremely busy, but he said there was nothing he could do and that management was on top of them not to let anyone in that space. I understand that the area is technically reserved for trainers, but the rule should be applied equally to everyone, not selectively.

Afterward, I went to the front desk to ask for the trainer’s full name to include in my review to LA Fitness corporation. The receptionist refused to give his last name, but offered to call the manager. When the manager came, I asked for the trainer’s full name, and he also refused to give it to me. I then asked for the manager’s name, and he again only gave me his first name. At that point, I felt completely dismissed and disrespected.

As a long-time member, I find it unacceptable that staff, especially management, refuse to identify themselves or be accountable to paying members. I wasn’t being rude or disruptive — I was simply trying to address an inconsistency in how rules are enforced.

I hope LA Fitness corporate reviews how their staff treats long-time members and ensures fair and consistent enforcement of gym policies. Respect and transparency should be part of every member’s experience.

Source: Google

★ 1

I decided to not make a review on my personal google account because I will feel awkward every time I enter the gym. The main reason I go to this gym is because it doesn’t matter what time of the day you go, it’s never an overwhelming crowd. The BIGGEST CON about this LA Fitness is that there is NO POOL, NO BASKETBALL COURT, & NO STEAM ROOM. I don’t understand how this gym even passes as a LA Fitness…. It’s actually embarrassing to say the least. You would expect better being that this is located in Winter Garden.Also $40 a month with little to no amenities to use is very disappointing. This LA Fitness needs to be relocated so it can be expanded into what a NORMAL STANDARD LA Fitness is supposed to be or they need to at least lower the monthly fees.I will definitely be changing gyms very soon I am not impressed.

Source: Google

★ 1

Legit the worst gym I’ve been to. The actual equipment and space were good but the customer service is what killed it.
I got the free pass to go see the gym and see how I liked it however, the lady at the front desk got one of the managers.
Then he proceeded to talk to us and tell us how he only got 30min to talk to us about the membership and he was basically saying how he got word from the top manager that there’s only a deal for $39.99 and it would end that same day I went. Yet.. the real deal is that you had to pay $85 that day then each of you had to pay taxes etc.. like 😂And I told him I just wanted to see the gym first and see if liked it or not. Then he told me “don’t take too long”. Then I came back and gave him my opinion and he was basically pushing me to get the membership that ended that day and he proceeded to whine and say he got 2min left to go because I guess he leaves at 4:30pm.
It made me uncomfortable and I felt pressured and I kept saying no that I wanted to just check it out and then he proceeded to throw out “good” things about the gym about how there’s trainers, classes, how Ms. Olympia trains there and he got all pissed off because me and my partner said no then he was like “okay I’m working over time now and now I have to document it” and left.
They let us work out since we got the free trial passes and one of the other employees were apologizing to us and said that it happens a lot.
Then we got a call few days later from that manager about the deal that is still going and we told him “didn’t you say the deal ended that day?” and he just hanged up on us.
Really unprofessional and lack of professionalism and good luck trying to make “sales” because that is all you trying to get.

Source: Google

★ 1

Worst gym EVER! Notice how the owner only responds to the fake employee positive reviews. They don't say a word or care about unhappy clients or try to resolve. HORRIBLE customer service. This gym chain has now put a horrible taste in my mouth and I will never sign up with them again or recommend them to anyone.

Do not sign up for this gym and certainly not the personal training! It's all a scam and you will be stuck with them charging your card non-stop. Firstly, the gym is very outdated and gym equipment is pretty old and sticky. They only have one of each popular machine for whatever reason that has a line of people waiting for them everyday. WAY to crowded and makes it very unpleasant to workout in there having to wait for machine's. The gym has a horrible smell to it too. Not many amenities besides sauna. Also, the kid daycare is not great! I got pressured into the personal training contract which is draining me financially and all for a service I'm not or barely even receiving and they wont do anything to help. I cancelled due to health concern reason and they are telling me I have to pay $600 to cancel! to make matters worse they will not take my doctors note unless I physically bring a paper copy in to them which I cannot do. I emailed them the letter and they wont accept that. They make things difficult for the client on purpose. If you are goign to "scan" it anyway what's the difference. My doctor emailed it to me so why would I need to go print this out and bring it in we live in 2025! I feel very scammed/ taken advantage of since I walked in the door there. Do your research or look elsewhere! They rush you in and out of the training appts btw within 20 minutes and tell you how many reps to do on a machine and that’s it. I could do that on my own not sure what I was paying for. They never did a rescale with me or anything outside of that. Not worth the $260/month that’s for sure! They have clients stacked on top of each other every 30 minutes so don't spend quality time with you or give any advice outside of when there or keep up with measurements etc. I was promised a lot of things at my consultation that wasn't received. In a span on 2 months at this gym I spent over $1,000! That's ridiculous to spend at a gym and they STILL continue to charge me even though I cancelled and am not going there anymore. They prey and take advantage of vulnerable people coming in wanting to get their health back but all they care about is the money. The fact that they have to trap you into a contract shows they are not confident in their services. They should be ashamed of themselves for taking advantage of people in a "health facility". I don’t mind spending the money if it’s worth it but this gym is certainty not worth half the money I’ve spent and the staff has made it incredibly difficult for me to cancel.

Source: Google

★ 5

Source: Google

★ 5

Very friendly place with lots of machines and free weights. Quite a few classes as well. Friendly, knowledgeable staff, too.

Source: Google

★ 5

Great service, great gym.

Source: Google

★ 3

No pool, or jaccuzzi.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

We went in yesterday and the manager said there was a special promotion for 39.99 and this would be the total charge for my subscription so we signed up. I saw my credit card today and I was charged $85.18! This is outrageous how can you say one thing and charge another. I wasn’t even handed a print receipt so I wouldn’t have know otherwise.

Source: Google

★ 5

Musa is awesome! Such a nice and professional person! Great big gym with all I need!

Source: Google

★ 5

From the moment I arrived, the staff (Daniela & Cammy)
went above and beyond to ensure my comfort and satisfaction. Their customer service was top-notch, so I'll be returning much more when possible when I’m in the area since I’m an over the road truck driver. They went above and beyond to ensure I was satisfied with any assistance I needed. They both give me their numbers directly if I have any additional questions about h they would help me out . Highly recommend speaking with Daniella and Cammy at the front desk.
they helped me solve my issue in minutes!!!! They even told me where I can get vitamins for the low - low at gnc , should have drove , didn’t think I was going to buy so much there 🫢

Christian Been
One satisfied customer

Source: Google

★ 1

Friendly staff but they don’t know their job well! I canceled my membership back in May due to health concerns. I was told by the representative that I would still have to pay for June because they needed 30 days noticed. I agreed and I figured that that would be the end! Come to find out they tell me that I needed to come in to cancel the membership. I was Never told that! Now they wanna collect like $300 or for me to join again at a cost of $99.00 so that I can cancel again and make everything go away!!! What a scam!!! Bunch of crooks and everyone should know of their business practices!! I did the correct thing and canceled in May but still pay for June as they requested because I was canceling. Now they wanna charge me more or sell me on another membership! I think they are just trying to collect money from whoever at any expense! What a bunch of crooks! Don’t become a member because it is not what they claim to be! Be Leary and go elsewhere besides their pool is not always open!

Source: Google

★ 1

I went with my girlfriend (who’s a current member) to the Winter Garden LA Fitness to ask about adding me to her membership. The front desk was polite, but then we got stuck dealing with Triston Westphal. Hands down one of the most unprofessional and disrespectful people I’ve ever dealt with.

When we asked basic questions about pricing, he basically told my gf to add up the taxes herself. When I told my girlfriend the price seemed ridiculous, he stood up, slammed his hands on the table, and basically kicked us out mid-conversation. When I asked for a manager, he yelled that he was the manager, refused to give me his full name or the GM’s info, and eventually called security to throw us out — all while screaming in front of other members and saying we were banned from “his gym.”

To make it worse, my girlfriend was just trying to log back into her account at the front desk, and he kept yelling that we “weren’t going to finish doing anything.” He went out of his way to humiliate us in front of everyone.

This guy has no business working with people, let alone representing LA Fitness in any kind of management role. We came in to join in good faith, and instead got screamed at, disrespected. Absolutely unacceptable.

Source: Google

★ 1

Woman at front desk is very rude. She is very condescending and speaks to customers like they are thugs. I have been in customer service over 20 years. Unaware that payment was not updated she yelled that payment is needed and how we will take care of it. She goes as far as saying that she was going to flag account for non payment and enter notes she told us about it. She could have delivered this message in many other ways and still have great customer service. She made customers feel uncomfortable and unappreciated with her delivery that made me think if she treats all clients the same way. If you are a manger please coach employees to be careful on delivering sensitive information in front of others and to be courteous. Not all of us are thugs and need to be disrespected. People have many options on which gym to choose and if we come back is because of customer service and equipment.

Source: Google

★ 5

I really enjoy training at LA Fitness Winter Garden. The gym is always clean, well-maintained, and has everything I need for a great workout. The atmosphere is welcoming, and it’s easy to feel comfortable here.

The staff is excellent, and I want to highlight Musa at the front desk. He’s always friendly, helpful, and ready to answer any questions. Whether it’s checking in or helping out with anything I need, Musa makes the experience smooth and positive every time.

Overall, a solid gym with excellent service. Highly recommend this location!

Source: Google

★ 5

Daniella at the front desk is very professional, and always smiling! She’s a pleasure and a great asset to this gym. She helped me get signed up with my silver sneakers. She showed me all the classes available for me. She is so informative. La Fitness in Winter Garden is incredible. I had a wonderful experience.

Source: Google

★ 5

⭐️⭐️⭐️⭐️⭐️

Luma Santos is hands down the BEST personal trainer I’ve ever worked with. Her knowledge, passion, and dedication to her clients are unmatched. She doesn’t just train people — she changes lives. Luma takes the time to really understand your goals, pushes you to reach your full potential, and makes every workout both challenging and motivating.

Her consistency, work ethic, and energy are truly inspiring. She leads by example, and you can tell she genuinely cares about every single person she trains. Whether it’s helping with form, creating personalized workouts, or keeping you accountable, Luma goes above and beyond every single time.

If you’re looking for someone who will not only transform your fitness but also inspire you to be your best self inside and outside the gym, Luma is the trainer you need. Five stars isn’t enough — she’s a 10/10 and the absolute best in the business!

Source: Google

★ 5

This location is a wonderful facility- it’s the best gym I’ve personally ever been to.
I’ve been coming for years and I’ve always had a great experience.
Friendly staff, clean and functional equipment and the Personal Training team is next level.

This is a great place for beginners to seasoned veterans to work out!

Source: Google

★ 5

Daniella was very helpful with signing me up with Silver Sneakers. nice gym

Source: Google

★ 1

Went a bit ago and the guy at the front was extremely unfriendly. You would expect gym staff to be welcoming but it was the exact opposite. Sad because I was excited to go. I recommend looking at other gyms first

Source: Google

★ 1

I have been a member at this location for years. My daughter currently goes to a different gym and but wanted to try LA Fitness. I booked a “VIP” pass for her to try it out for a week. When we arrived the salesperson tried to separate us to sell her a membership. I went with her, and said she would like to try the gym out before she purchased. He then proceeded to tell me I had an attitude, well I do now. I asked to cancel my membership and of course he could not do that.

I then went to my daughter’s gym where the staff was extremely friendly and the place was SO MUCH nicer and cleaner!

I would definitely recommend shopping around before you join this gym!

Source: Google

★ 5

Great gym and service, love Mr. Musa in the mornings.

Source: Google

★ 5

Many thanks to Musa for starting and ending my visits to this gym with a smile and best wishes. He is always pleasant and helpful!

Source: Google

★ 5

Musa is the best
Friendly, customer centric and he always goes the extra yard

Highest recommendation

Source: Google

★ 5

Musa is amazing! Great emplyee!

Source: Google

★ 5

Love this place. Clean, friendly staff, great equipment. It's always packed, but it doesn't feel like it is. Good vibes. Great energy.

Source: Google

★ 5

MUSA IS AWESOME, GREAT CUSTOMER SERVICE

Source: Google

★ 5

Thank you Musa! I really enjoy training at LA Fitness — the environment is great, the gym is well-equipped, and on top of that, I always get excellent service right at the front desk. Musa stands out for being attentive, polite, and quick to solve anything, even during the busiest hours. His straightforward and efficient way of handling things really makes the day-to-day easier.

Source: Google

★ 5

Thank you Musa!
From day one, Musa has been an absolute standout at the front desk of LA Fitness Winter Garden. His kindness, professionalism, and willingness to help go far beyond expectations. Whether it’s answering questions, noting equipment issues, or simply greeting everyone with a warm smile and great energy, Musa consistently makes the gym feel like a welcoming place.

It truly makes a difference when you’re greeted by someone who’s not only attentive and respectful, but also genuinely cares about the members. Musa is always in a good mood, ready to assist, and makes everyone feel seen and appreciated. LA Fitness is lucky to have him—and so are we as members!

Thank you, Musa, for making every visit better than the last!

Source: Google

★ 4

Source: Google

★ 1

I have been a member at this location for over 3 years and it is by far the most outdated gym I have ever been to. After visiting crunch location in Ocoee it is night and day. There has been equipment broken since I started here. And when one breaks it takes months to fix. Music is trash still playing music from the '80s. Overall, the entire gym needs to be thrown away. If only crunch would have taken over this place it would have been a 1000 times better! So I have no idea where all these fake reviews are coming from giving it the rating that it has because it's false! Since I started here they said they were going to remodel 3 times. I was told since they have enough members that continue to sign up is the reason why they will not remodel. Do better!!!

Source: Google

★ 5

Thank You Jania!

Out of all the staff at this LA Fitness location, Jania stands out in the best way possible. Every time I walk in, she’s the first to greet members with genuine energy and a warm smile. Her high-energy presence creates a positive atmosphere the moment you step through the door. What sets her apart even more is her “can-do” attitude whenever there’s a question or need, she’s quick to either provide an answer or find a solution without hesitation. It’s clear she cares about the member experience, and her consistency doesn’t go unnoticed. LA Fitness Winter Garden is privileged to have her on the team!

Source: Google

★ 5

Great gym. Good equipment and always clean. Musa at the front desk is great. Always friendly and helpful.

Source: Google

★ 2

I signed up on the website to try out the gym for 3 days free. When I got to the gym, I waited about 15 minutes for the manager to come and give me access. I don't remember his name, but he was a short, blond, and unfriendly guy. He clearly didn't like it when I said I wasn't going to sign up yet because I wanted to get to know the gym first. He intimidated me by asking if I had ever used my husband's guest benefit, and he asked for my husband's full name and phone number to check if he really wasn't a member of the gym. It was embarrassing, he saw that I didn't like it and still acted like I was doing something wrong. I won't be going back to this LA FITNESS location. Despite my complaint, I want to mention the employee Colton, who, unlike the other guy, was very kind when I was at the gym at another time.

Source: Google

★ 5

I love the silver sneakers class! The gym is always clean and the customer service is incredible. Daniella is so friendly and kind. She doesn’t know me personally but the way she greets me feels like we are family! Winter Garden is great

Source: Google

★ 5

Nice place to have your workout done! Nice people around, friendly environment!

Source: Google

★ 4

I came from England to visit family and wanted to come to the gym. It was a very complicated process and there should be an easier process for people just visiting. but Musa was so kind and helpful. It was great meeting him and wish you all the best Musa.

Source: Google

★ 2

My husband, daughter and I were coming her 5x a week for a few months until we decided to try a gym closer to our home.
The reason we decided to try another gym was because we came on a Saturday at 5am and realized they didn't open until 8am!
When comparing the two I have to say I didn't realize how outdated this gym is. The hip abducter machine (there's only one) has been broken for months, now the calf machine (the only one of its kind) is broken with no end in site. There are just not enough machines. Also there are only a few wipe stations in the whole gym, which doesn't inspire people to walk across the entire gym to grab a while each time, which means most people here don't clean after themselves. There are no cushions for the bars so I had to buy my own.

They allow a group of women to dominate the only two smith machines every morning and I wouldn't care if they were working out but they spend 80% of the time chit chatting while no one else can use it for at least an hour.

They do not have massage chairs, cryo, waterbeds or tanning. There is a sauna but there have been several mornings where it wasn't even turned on by 6am. I do like the small stretching area and the staff has been nice, although they are all not up to speed on how to add a new member it took over 30 minutes and a lot of frustration the first day when trying to sign in with a membership I already signed up for through my insurance.

Sadly will be transferring to crunch permanently, they have a ton of multiple machines, massage chairs, a bigger sauna, swimming pool, cryo, waterbeds and also tanning in addition to wipe stations everywhere. It's cleaner and cheaper than LA fitness.

Source: Google

★ 5

Great gym! I do personal training with Patricio, he is very friendly and motivating. Super clean and organized. Daniella is very welcoming and always smiling! Overall wonderful facility to workout in.

Source: Google

★ 5

Had a wonderful experience with Daniella. She helped me get signed up with my Health program! Super quick and simple. Was given a tour and the gym has everything I need!

Source: Google

★ 5

Great gym, always clean, staff is awesome. I like this gym a lot.

Source: Google

★ 5

This gym is great! Great variety of cardio machines. I would also like to say that it is a pleasure to be greeted in such personal way by Daniella. She always has a smile on her face. I feel very comfortable at this location.

Source: Google

★ 5

Staff makes you feel like family. My favorite classes are yoga and zumba. Daniella is a very friendly and shows great customer service. She is very personable. Winter garden is a lovely location!

Source: Google

★ 5

The staff is great! So friendly and nice. Daniella is very helpful. Love the variety of machines. The bathrooms are always clean. Overall great gym. Very satisfied!

Source: Google

★ 5

Lovely staff members! Very clean gym and they have a great selection of classes to choose from!

Source: Google

★ 5

Kids Klub staff are wonderful. They take great care of the kids.

Source: Google

★ 5

Daniella is amazing, personable, and works hard. Most important is she is consistent. Always greeting with a smile and always greeting you when you leave. She’s a pleasure and an important asset to LA Fitness Winter Garden!!

Source: Google

★ 5

Great gym , so clean and the receptionists are always so nice !

Source: Google

★ 5

My husband and I love this gym! We go every morning and are always greeted with the warmest welcome from Musa! He is the best start to our morning to see his smiling face. The team here is fantastic and we love this gym!

Source: Google

★ 1

Got the pass to try, but the make you wait until you lose the interest to join.

Don’t waste your time doing the pass online because once you get in there , you have to wait the manager to have it activated and takes so long that don’t make sense. They just don’t care.

Source: Google

★ 5

El mejor fitness para las personas de la tercera edad, las clases dirigidas por Ivette nos han permitido disfrutar de una experiencia única e inigualable a la gente que como yo que sufría de dolores en mi cuerpo por la apatía de no hacer ejercicios y permanecer aislada en mi casa, el gran problema de muchos retirados, es un grupo heterogéneo de hombres y mujeres que hemos visto nuestros cambios en la salud física y emocional. Todo esto gracias al programa SilverSneakers. The best fitness for seniors. The classes led by Ivette have allowed us to enjoy a unique and unparalleled experience for people like me, who suffered from body aches due to the apathy of not exercising and staying isolated at home. This is a major problem for many retirees. We are a diverse group of men and women who have seen changes in our physical and emotional health. All this thanks to the SilverSneakers program.

Source: Google

★ 4

Great yoga with Erin. Great total body class with Winston. Someone had left some dirt on the floor inbthe classroom. I mentioned to the staff and P cleaned it up right away. Customer service has improved.

Source: Google

★ 5

Gym is very clean and well maintained. The customer service at La Fitness Winter Garden is incredible. Daniella is always so helpful. I recommend coming to this gym to workout.

Source: Google

★ 5

Love this gym! Winter Garden is an excellent location. Daniella is very kind.

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★ 5

I want to thank LA fitness for having someone like Musa in Winter Garden club. He makes you feel better when you come and go. Genuine not commercial. He not only impacts my life but other members can't wait to exchange talk and spirits of well being. Why? Cause this is a health club and not a gym. I speak for all the others who may not have taken time to say, We love us some Musa. I am a member from Bally days over 40 years, l know it when I see it

Source: Google

★ 5

Great gym! Wonderful staff. Colton and Daniella are amazing managers.

Source: Google

★ 5

I have been coming to this gym for more than 10 years and found that the early morning is the best time to come. You are greeted by Mr. Musa who makes you feel like a valued member, and never lets you leave without wishing you a great day. The crowd is light and are so mindful of sharing equipment and supporting each other. Ms. Piedad is so friendly and encouraging and takes such great care of the facility. It is such a great way to start the day!

Source: Google

★ 5

Jania and Triston were amazing today! On the other hand, Colton was terrible! The 5 stars are only because Jania and Triston were super sweet and willing to resolve the issue, truly nice people. I am a current member, and I sent my boyfriend a VIP pass for 7 days to let him try the facility and see how he likes it, because the location is great and the front staff is nice. The pass was indeed valid, in which Colton denied. I came shortly after to assist my boyfriend and Jania was quick to help and asked Colton to come to the desk, in which he didn't and just left. He showed a great lack of management and professionalism, so she directed us to Triston. Without a doubt, Triston activated his pass in 5 minutes. The whole denial and confrontation with Colton were a terrible experience, as there was no customer service provided or a will to help. He would rather lose a customer than honor a pass that LA provides? I am glad the other 2 team members were there, as they provided great support and a sense of kindness.

Source: Google

★ 5

Early morning is the best time to go. Crew is friendly and always opens on time or early. There’s a good variety of equipment. Staff is constantly cleaning and i appreciate them starting my day on a good note.

Source: Google

★ 5

Musa is always very welcoming and friendly. I hit myself at the gym today and was bleeding. He was very helpful and quickly got me a Band-Aid. Thanks again Musa.

Source: Google

★ 5

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★ 5

Winter Garden is always clean! Piedad has outstanding work ethic. She works very hard cleaning the woman’s locker room. Always clean and smells great! The staff is very friendly, courteous and always willing to help. Great gym!

Source: Google

★ 5

Source: Google

★ 5

Wonderful gym! Very clean gym! The customer service is really good. The girls at the front desk are very friendly and helpful. Daniella is excellent and answered all my questions very professionally. 5 stars for the Winter Garden La Fitness location. ⭐️⭐️⭐️⭐️⭐️

Source: Google

★ 5

I love the instructors! Top notch Zumba and Step aerobics. Super fun, friendly and supportive. You're encouraged to come up front and team teach in the Zumba classes. I wish they would do the same with the step classes. Step aerobics is my overall favorite! Besides the obvious cardio, it is a great mental challenge, teaching you to pay attention to called moves and respond quickly. It will increase your agility, coordination and overall fitness. Additionally, we usually throw in stretches and abs and occasionally, upper body strength.Their Yoga classes are very peaceful, quiet, calm, and healing. Learn to stretch, balance, and maintain mobility. La Fitness has a wide range of machines and weights. It is so much fun to go work out there. It is clean and they are very friendly and kind. Be consistent and do a little every single day to get in shape. Go there! Do it now! Force yourself to get moving for 5 or 10 minutes every day and your mood will change. Remember your dreams and come back to life!

Source: Google

★ 5

The front desk is outstanding in the early morning. Musa goes above and beyond and is very welcoming.

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★ 5

triston was very helpful

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★ 2

I did not like my experience at LA fitness. I thought the sign on experience was insanely expensive and a little predatory. I was told I could add up to 4 people to my account to use the gym, but it had to be right at that moment of sign up. I'd be unable to go back and change it, which was frustrating since I coughed up over $100.

Not to mention a lot of the equipment seems old and very outdated. The decor was depressing, and there was this loud whining noise present through the whole gym which I'm guessing was from the AC.

The machines on the main floor were nice, I must admit. But the whole place felt pretty dirty to me.

I will not be returning to this gym.

Source: Google

★ 5

Very clean, organized and calm . So welcoming and friendly girl on the front desk.

Thank you

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★ 4

Nice cibe bit dated.

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★ 5

DANIELLA, WAS AN OUTSTANDING HELP WITH MY MEMBERSHIP ACCESS.

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★ 5

Great front desk etiquette & very helpful. Musa is the first staff member to greet me upon entering the gym in the morning. His upbeat attitude along with other staff members set the tone for starting my workout. The front desk customer service is everything!

Source: Google

★ 5

I usually don't work out inside gyms, but this location felt welcome to do so! It was easy to navigate, the gym was clean, and the atmosphere was a vibe!

Source: Google

★ 5

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★ 5

Daniella is quite possibly the nicest manager LA fitness has ever had!

Source: Google

★ 5

Great gym!!! It has a very welcoming environment, and the employees are super nice and attentive to whatever needs I’ve had.

Source: Google

★ 5

Staff is great, clean gym

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★ 5

Great location the gym is clean and nice the staffs are very nice and welcoming especially Jania at the front desk shes very friendly and welcoming!

Source: Google

★ 2

Good gym the energy here is subpar Lots of people sitting machines on their phones not putting away equipment, leaving trash , unfortunately Ive seen some
of younger mid day staff memebers on their phones inattentive to guests many times over. There should be no tolerace for breaking this black and white rule.

Source: Google

★ 5

Great gym! Daniella is amazing

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★ 5

This gym is very well managed. Great place to work out, super clean gym, and amazing staff.

Source: Google

★ 5

Great ambient to work out, always clean, friendly worker's. Daniella always has a friendly smile. Very professional staff. The personal trainers are exceptional.

Source: Google

★ 1

The Employees at the front here are very standoffish unprofessional when they address you and when you address them , i’ve been spoken to in a condescending tone by multiple times and have accused me of acting out of line, which is not how a paying member should be treated. let alone respected as an adult not happy with the way i was spoken too counting the second time this month. corperate needs to look into the attitudes of the people representing the company. us the customers are the people keeping the doors open in this location so every client should be spoken to accordingly with respect and not given attitude, resentful tone and treatment, in particular the manager colton has been dismissive to, spoken to me in a condescending tone multiple times. this place needs new management if you ask me i’ve been here for 6 years and am disappointed to be writing this review my opinion:

Tristan Should be in charge of this place he is the only one who has handled situations as a professional, i was on a free guess pass and i bought my own memebership to show support to this brand and company. And the way i’ve been talked to by some of people at this place has stained my image of this brand.and as for Every other employee who i haven’t mentioned i appreciate your great work

Source: Google

★ 5

Fantastic Gym with an Amazing Staff!
The equipment is top-notch, well-maintained, and the overall organization of the gym makes workouts smooth and enjoyable. The cleanliness and atmosphere are great, making it a comfortable place to train.

However, what truly makes this location stand out is the incredible staff—especially the front desk team. A special shout-out to Mr. Musa, who always welcomes everyone with a warm smile and a positive attitude. His kindness and professionalism create a welcoming environment from the moment you walk in.

If you're looking for a gym with a friendly and professional staff, LA Fitness Winter Garden is definitely the place to go.

Source: Google

★ 2

Nice Gym, somewhat clean but maintenance issues that never get fixed such as some ceiling fans that have been broken and not working in center of gym for the last year. Ive repeatedly asked management regarding this issue but it never gets fixed.

Source: Google

★ 4

I am usually one of the first ones there at 5am and still they need more equipment. Not always, but sometimes I find myself waiting for a piece of equipment.
I have not been in in the evenings, but I'm not sure the night shift does what they are supposed to. It seems they don't make users put their weights away yet it is in the rules. I don't like getting my workout from putting other patrons equipment away.
And finally, you have 2 employees in the morning that are very pleasant and are constantly taking care of business, Musa and the little cleaning lady P.
2 Outstanding people of a high caliber.
Thank you for listening.

Source: Google

★ 5

Source: Google

★ 5

Musa at the front is very kind and friendly. He makes the place a More pleasant place with his smile every morning.

Source: Google

★ 5

had all the equipment i needed! very friendly and helpful staff!

Source: Google

★ 5

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★ 5

Musa at the front desk is smiling and greeting 6 days a week.
Always helpful.

Source: Google

★ 5

Great gym, the customer service is phenomenal! There are a lot of great amenities. Great place to workout. The personal trainer Luma is incredible!

Source: Google

★ 4

I've been coming to this LA Fitness for years and they finally got someone that is here on time to open and always has a great attitude thank you (Musa) for dealing with all of us early risers.

Source: Google

★ 5

Best Gym Everrr!
The personal training here is top notch. Chaz, the personal training manager is very knowledgeable and educated about all things fitness. If you have any questions and want undeniable and recognizable results I recommend signing up for personal training. I train with Pat, he’s EXCELLENT. The personal trainers here at LA Fitness Winter Garden genuinely care about the wellbeing of their clients. Whatever fitness goal you desire they will no doubt make sure you achieve it. They are the best! 🫶

Source: Google

★ 5

Love this gym! The staff is so friendly love the girls at the front desk and the night time cleaning crew is amazing

Source: Google

★ 5

New to this gym… really friendly staff. Equipped with all the machines for a complete workout.
Good atmosphere!

Source: Google

★ 5

Love the night time crew! It’s also ways so clean in the evenings and everyone is so friendly, especially the cleaning crew!

Source: Google

★ 5

I've been a member for over 30 yrs, great staff, always friendy. Daniella is awesome, so helpful. Can always get a good workout there and it's clean!

Source: Google

★ 5

I thank s so much for the night crew. They do an excellent work if it’s nice coming to work out with ,@nigth time cleaning place bathroom cleans customer service nice

Source: Google

★ 5

LA Fitness at the Grove in Winter Garden has been my home gym for almost thirteen years now. This place is special! ..from the members, front desk, sales and especially the personal training team this gym has the best energy around.
I have found tremendous growth and break throughs both physically and mentally and have found community here.

Source: Google

★ 5

Great place to workout, the evenings is always clean! Great job night cleaning crew! Always friendly too

Source: Google

★ 5

My favorite gym! Variety of machines to choose from. The customer service is incredible. Night staff are efficient and organized at work. Santiago and hector are great workers that always keep the gym clean and organized i feel so grateful to be in the presence of great workers that really care about the wellbeing of there workplace and with Daniella leadership its even greater

Source: Google

★ 5

This gym is great! Good place to workout. The Staff makes you feel like family. Environment is very positive. Daniella is always kind. Héctor and Santiago are good people.

Source: Google

★ 5

Facilty is well maintained, staff is excellent and gym is kept clean. I recommend signing up here!

Source: Google

★ 5

Awesome gym! Great staff always a fun time coming to workout.

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★ 5

Great gym!

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★ 5

Great gym. It was very clean and spacious. Jania at the front desk was personable and knowledgeable of the facility. Great staff for a great gym

Source: Google

★ 5

Very nice facility and very friendly staff!

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★ 5

What can I say this gym is amazing the amenities and the staff are just what I am looking for in a gym!

Source: Google

★ 5

Excellent gym with incredible service. Shout out to Daniella for always being so friendly and welcoming. Great environment!

Source: Google

★ 5

Every time I work out at this location, I am greeted by Daniella or Jania with their friendly smiles and having had a PT at this gym in the past, I highly recommend Melissa or Pat for their services. Colton does a great job with signing up new members and Hector does a great job at keeping up with cleaning the machines and facility. There have been times I have come in where I’ve noticed a short male manager come into conversations that are in the middle of a resolution. Overall, this gym is very beneficial due to the variety of machines to choose from.

Source: Google

★ 5

Came for the day and absolutely loved it! Facility is very clean and well maintained. Staff were super kind and welcoming. I 100% recommend LA Fitness!

Source: Google

★ 5

LA Fitness is hands down one of the best gym chains I’ve ever been a part of! From the moment you walk in, you’re greeted with a clean, spacious, and well-organized facility that caters to all fitness levels. And I appreciate La Fitness staff members and manager for keeping the gym sparkly clean and well organized.The gym is equipped with state-of-the-art machines, free weights, and functional training areas. Whether you're into strength training, cardio, or HIIT workouts, LA Fitness has everything you need. The machines are well-maintained, and there’s always a variety of options to prevent waiting times, even during peak hours. The indoor pool is a great bonus, perfect for lap swimming or water aerobics. One of the standout features of LA Fitness is their sauna, which provides the perfect way to unwind and recover after an intense workout. Whether you're looking to relax sore muscles, detoxify, or just enjoy some quiet time, the sauna at LA Fitness delivers an excellent experience. The sauna is well-maintained, clean, and spacious enough to accommodate multiple people comfortably. The gym staff ensures regular cleaning, so it always feels fresh and hygienic. Unlike some other gyms, LA Fitness keeps their sauna in great condition, making it a reliable post-workout retreat. LA Fitness also offers an excellent cardio experience with a variety of equipment, plenty of space, and a clean, motivating environment. Whether you’re a beginner looking to build endurance or a seasoned athlete training for performance, LA Fitness has everything you need for an effective cardio. One of the best things about LA Fitness is the wide selection of cardio machines:
✅ Treadmills – High-quality with incline and speed settings for all fitness levels.
✅ Ellipticals – Smooth motion with various resistance levels for low-impact workouts.
✅ Stationary & Recumbent Bikes – Great for endurance training and knee-friendly exercise.
✅ Stair Climbers – Perfect for building lower-body strength and increasing calorie burn.
✅ Rowing Machines – A full-body workout option that challenges both strength and endurance.
There are plenty of machines available, even during peak hours, so waiting times are minimal. The cardio section is spacious, well-lit, and strategically placed near TVs for entertainment. Many machines come with personal screens, allowing you to watch shows, track progress, or listen to music while working out. The energy in the gym is always upbeat, which helps keep you motivated. Whether you're focusing on fat loss, endurance training, or heart health, LA Fitness provides a diverse and high-quality cardio experience. The machines are well-maintained, easy to use, and offer customizable settings to match your fitness level. And last LA Fitness is one of the best all-around gyms for anyone looking to improve their fitness, whether you're a beginner or an experienced athlete. With a wide variety of equipment, excellent amenities, and a motivating atmosphere, it provides great value for the price. LA Fitness has everything you need for a complete workout:
✅ Strength Training – Free weights, squat racks, resistance machines, and benches.
✅ Cardio Machines – Treadmills, ellipticals, stair climbers, rowing machines, and more.
✅ Functional Training – Turf areas, medicine balls, kettlebells, and battle ropes.
Plus, the locker rooms are always clean and stocked with essentials. For the price, LA Fitness offers outstanding value. The monthly fees are reasonable, especially considering the variety of equipment, classes, and amenities included. They also offer flexible membership options with no long-term commitment, making it easy to join. LA Fitness provides a welcoming and motivating environment for all fitness enthusiasts. The staff is friendly, the facilities are top-notch, and the overall experience makes working out enjoyable. If you're looking for a gym that has it all—equipment, classes, and a supportive atmosphere—LA Fitness is a fantastic choice! I Would highly recommend it to anyone looking to take their fitness to the next level

Source: Google

★ 5

My son and I visited the LA Fitness in Winter Garden and we were extremely impressed with the facility and staff members. The host at the front desk was very nice and helpful. She referred us to Tristan who went above and beyond for us. Tristan took the time to log us into the system and to answer all the questions that we had. Once we entered the gym, we noticed how clean and well maintained the equipment was. The locker room was spotless and everything seemed to be well cared for. During our time there, I could see Tristan and his staff engaging in conversations with the other patrons in the gym. It appears that Tristan and his staff do the little things that other gyms lack. I just wanted to share my opinion as a person coming from out of state. Thank you Tristan, Solid Job!

Source: Google

★ 4

I visited this LA Fitness for a day and had a great experience! Jania was very helpful and welcoming, making sure I had everything I needed. The gym was clean and well-maintained, thanks to the awesome custodial staff—Heather, Hector, and Santiago.

One suggestion would be to update the music selection to something more modern—2010s Jonas Brothers felt a bit outdated.

Source: Google

★ 5

I normally go to a gym on the West coast, but I was in town visiting and decided to try this facility. From the moment I entered, the young woman at the front desk, Jania, was extremely helpful and personable! The facility was also spacious and extremely clean. Highly recommend if you're ever in town.

Source: Google

★ 5

This location has become a family place for a lot of us, starting with Mr. Musa’s welcoming smile every morning. 👍🏼

Source: Google

★ 5

Luma is an amazing personal trainer i’ve lost 10lbs in the first month and she is patient with me. Also love the facility and showers are clean.

Source: Google

★ 3

I switched to this gym from Crunch fitness off colonial, and the difference is night and day. This gym is FAR more relaxed, less crowded, and doesn't give as much gym bro energy like Crunch does. The downsides are this gym isn't as clean, more expensive, and in the month I've been going here, I've been on camera multiple times (both video and photos) thanks to people posing in front of the mirror in the locker room. I'd love to see them convert one of those small exam rooms into a posing room so these people can take it outside of the locker room.

Source: Google

★ 5

This is a great LA fitness and in looking at the negative comments, i’m confused as to why.
After being at this location for 6 months, they keep it clean and you consistently see maintenance workers like Hector and Santi, walking around, cleaning throughout your workout. Daniella, the Member Service manager, does a great job of greeting everyone with a smile when they come in. Colton does a great job of getting anyone signed up for memberships and explaining everything in detail. All the personal trainers here know what they’re doing so you’ll be in great hands. Overall, best facility with members that generally keep to themselves and are always respectful, clean, & friendly.

Source: Google

★ 5

Nia is always very helpful at the front desk. Best gym in Orlando!!!

Source: Google

★ 5

I want to take this opportunity to thank the employees especially P who have been working tirelessly in keeping this gym clean , Mousa at the front desk who very courteous welcome you, dedicated to opened up early morning. Thank you guys so much for making everyone with a smile and happy face.

Source: Google

★ 5

Very clean. Customer service is excellent. Opened at 5 AM give me the opportunity to work out and get to my job with a lot of energy, confidence

Source: Google

★ 5

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★ 4

What choice do I have in this area.... pretty much none.

Dumbell free weight area was expanded recently, which was long overdue!

However, when equipment is broken, It takes forever to fix. Seated calf raise was broken for months and ultimately removed despite it being incredibly popular and useful.

In general most people are considerate but there are of course exceptions, as there are in any gym. In 7+ years I've only complained to the staff about one member but nothing was done to address the issue.

Source: Google

★ 5

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★ 2

The only LA Fitness unit that doesn't have a punching bag, because they removed the only one that had one, to make a personal training area that almost never has anyone.

Source: Google

★ 5

LA Fitness has been a great gym to go to, and the staff really helps make the experience better. Moussa at the front desk is always professional and keeps things running smoothly in the mornings. He’s efficient and consistent, which I really appreciate. It’s always a good start to the day coming in.

Source: Google

★ 5

I have been coming to this gym for 10 years, by far Musa is the best team member they have ever had! Grateful to the entire gym and their great team.

Source: Google

★ 5

Musa works the front desk in the mornings, and he is awesome. He says hi to me by my first name every morning and is always super kind and helpful.

Source: Google

★ 5

Musa is the absolute best. I highly recommend this facility

Source: Google

★ 1

This location is really just actively damaging the LA fitness brand, next to one of the most affluent areas in central FL. Concrete dust in the weight areas where they bolted down the racks weeks ago, water filter needing to be replaced for weeks, weights missing labeling all over the place so it's guess work to know what your lifting.
I will be forwarding this information to corporate.

Source: Google

★ 3

It was clean, new machines. Staff was ok... But they don't have a sauna, and it's not cool they don't announce it on Google or Maps. La fitness typically do have saunas. Many of us don't consider a gym complete without a sauna. I wasted my drive out there.

Source: Google

★ 4

“I wanted to take a moment to commend the desk employee (Musa) at the gym. Every time I walk in, they greet me with a warm smile and a friendly attitude. Their professionalism and willingness to help with any questions or issues make my gym experience so much better. It’s clear they genuinely care about the members and go above and beyond to ensure everyone feels welcome. Keep up the great work!”

Source: Google

★ 1

I have been a member of this gym for many years, but today’s experience left me extremely disappointed. After checking in, I joined a Zumba class, only to have a front desk employee interrupt and pull me out of the class, claiming there were forms I needed to sign. I politely asked if I could finish the class and take care of the forms afterward, but she insisted it had to be done immediately. This left me feeling humiliated, as though I owed the gym money, which was not the case.

Frustrated, I requested to speak with a manager. Unfortunately, the manager, Triston, showed no empathy for my situation and instead chose to defend the employee’s actions. While I understand the need for rules, I had already signed these forms multiple times in the past. Even after signing again in front of the manager today, he couldn’t complete the process due to a system error.

The way I was treated—being pulled from a class rather than addressed at check-in—was unacceptable. To make matters worse, the manager refused to provide the general manager’s name when I expressed my intent to file a formal complaint, dismissively telling me to find it on the website.

This incident is just the latest in a string of issues I’ve faced at this gym over the years. I strongly recommend thinking twice before becoming a member here.

Source: Google

★ 5

My playground best gym ever!!! No contracts!!

Source: Google

★ 3

Can we get a remodel? This place has been the same for the passed 10 years.

Source: Google

★ 5

This facility has recently expanded some of the dumbbell workout space -- much needed. It can be crowded at times and could use some additional space for additional flat benches. Aside from equipment vs space allocation, I would say you always arrive with a friendly greeting and goodbye each and every morning from Musa who works the front desk. He has really upgraded the greeting and reception experience from what it was just a few years back. I look forward to seeing ownership continue to invest in equipment and adapt space usage like the have with the new area for dumbbells -- it goes a long way to making your workout as efficient as it can be.

Source: Google

★ 2

LA Fitness refuses to install any new equipment even if their Signature Club which is not a Signature Club it's a gym with some towels if you're looking for stated art equipment this definitely is not going to satisfy you they will not provide you a corporate number or anybody to fix any of the equipment that's already there

Source: Google

★ 5

One of the things that I look forward to when I first walk into LaFitness is seeing Musa who works at the front desk. There's nothing better than waking into the gym and having Musa greet you with his smile. He is so kind and it really puts me in a good mood for the rest of day.

Source: Google

★ 5

Source: Google

★ 5

I truly enjoy working out at this location. When I arrive the nice gentleman at the desk greets us with a smile and ask how the family is always doing. Musa actually makes it very welcoming! Equipment has been maintained well and just recently got new weights in. The staff works hard to keep the place clean and tidy. We look forward to working out at LA Fitness every weekday morning!.

Source: Google

★ 1

The gym is lowkey disappointing. It isn’t the equipment but the staff. Half the time it’s just people on their phones and they don’t bother to greet you as a member. I’ve had to come to the front a couple times for general questions and most of the times you have to acknowledge the associate because they’re on the phones glued to their screen. It looks very poor as if they’re just paid to sit? And as for management it could be WAYY better. Colton had tried getting me to purchase the membership through the winter garden location but I pursued to purchase it with a different home gym location and the treatment has changed. I’m not longer greeted and whenever I do need help using one of the provided resources such as the body fat detector it’s always the same response, we don’t have it or it’s lost. I came a couple nights ago with my boyfriend and we tried to get our numbers in and Colton was at the front with his AirPods in and on his phone. I understand it can be slow but when I asked for the machine he just replied with “it’ll take 45 minutes” because another manager had clients and proceeded to get on his phone. It doesn’t even take 1 minute to scan to get the numbers in, and it sucks paying for the membership and receiving poor service. We came back after a while and the other manager was by far nicer, he greeted us both and even offered us the sheet to determine where we are at with our numbers. It’s truly disappointing this experience because I’ve dealt with this issue for several times at this location.

Source: Google

★ 5

Thank you here for allowing us to use the service for free for the first time here, They were very kind to us.

Source: Google

★ 5

Source: Google

★ 5

The vibe of the management and this place is so amazing, you can feel super comfortable just getting in and feeling the amazing energy. Thanks for everything you guys do 🫶🏼

Source: Google

★ 2

I last visited about 6 years ago… came back to try again… no updated machinery or equipment, rusting and old workout facilities. The place is very tired, needs serious investment and updating. It’s been sadly left to decline. The tv screens on cardio equipment doesn’t work on 99.9% of machines.

Very visible signs that the machines and areas surrounding are permanently neglected and not swept, cleaned or sanitized. Over three consecutive days everything remained the same. Dirty, dusty, badly kept. No staff work on the gym floor and there’s no interaction between staff and guests.

It’s a well laid out large space. That’s the only thing that’s a positive.

The sauna has broken wood on the bench and back, is split and looks rotten and shower floors are extremely dirty. It’s sad that clearly nobody cares and with so much revenue they haven’t invested back into the customer experience…. I won’t be back.

Source: Google

★ 4

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★ 5

Employees are very friendly the environment motivates them to train and improve themselves day by day.

Source: Google

★ 5

I can’t say enough about this gym. I started coming here a year ago and arrive around 6:30 every weekday morning. I am greeted so warmly by Musa each and every time I walk in. He always has a smile on his face, uses my name, makes me feel so welcome! He really sets the tone for my morning! The rest of the staff are just as wonderful, and keep the place looking great. It’s always clean and the trainers are always working hard and pushing everyone to do their best! I can’t imaging going anywhere else. The location is what brought me here as it is across the street from my office, but I feel I really lucked out.

Source: Google

★ 5

I love how high the weight stacks go on the machines at this gym.

Source: Google

★ 5

I love this Gym! Always open on time, accessible, great offering of machines, free weights and cardio equipment! Also Mr Musa always greeting everyone on front desk and he is always available and helping whoever needs something.

Source: Google

★ 5

Shoutout to Musa at the front desk! He’s always welcoming with a smile and makes every visit to the gym a great experience. His positive energy and helpful attitude set the tone for a great workout. Whether it’s helping with any questions or just bringing a friendly vibe, Musa is a real asset to the team. Thanks for making the gym feel like a second home!

Source: Google

★ 5

The morning cleaning lady is the best- she is super friendly and the gym is always so clean when she’s on duty!!

Source: Google

★ 1

Right now, Saturday October 12, 2024,
the sound and the noise level from one of the group exercise room in lere, Winter Garden, FL location is so load that is way over 65 db.
I am having a terrible headache and the man in charge will not address my objections to the noise leve.

Source: Google

★ 5

I’ve been part of the early morning crew for several years now, so I have seen all the ups and downs of LA Fitness over time. I can truly say I am extremely impressed with recent changes. Added plenty of free weights and have really ramped up the maintenance and cleanliness of the entire facility. Musa makes us all feel like family every morning. If you haven’t been to LA Fitness recently, I’d certainly give it a try.

Source: Google

★ 5

The gym very clean, staff very friendly also the personal trainer help a lot

Source: Google

★ 5

The morning crew is very attentive. Every morning, Mr. Musa greets us on our way in and on our way out.

If we have any questions, he answers them.

The staff is cleaning every piece of equipment in the morning while i'm there.

Source: Google

★ 5

El sr Musa que esta en el frokn desk todas las mañana es muy amabke y educado, todos los dias da la bienvenida y desea un buen dia. igualmente las personas de limpieza el Sr y la Sra son exelentes.

Source: Google

★ 5

Absolutely love this gym, it's never crowded! This gym has a variety of different machines that you cant find anywhere else ! The staff always goes above and beyond to make you enjoy your time there. If you need help getting in shape then sign up for Personal training . They'll even offer you a complimentary training session so you can try it out, and the master trainers have over 10years of experience. No matter what your goal is such as overcome injury, weight-loss , etc they can help you !

Source: Google

★ 5

Source: Google

★ 5

Great location with a friendly staff and lots of gym equipment to choose from. Mr. Musa always make it a point to greet everyone when they enter and wishes a great day when leaving. They make a great effort to make sure the gym is clean and properly maintained which was my biggest concern with joint a commercial gym.

Source: Google

★ 5

I really enjoy working out there. Mr. Musa is super kind, greeting everyone in the early mornings with a warm smile and positive energy.

Source: Google

★ 5

I don’t generally leave reviews, but during our tour of the gym, Bash helped build a vision for what we were looking to do with our membership. We really appreciate Bash’s focus was to figure out our goals, and then helped us get excited about our membership options and the facility. When we were ready to break down the numbers, Triston showed us the options for what we wanted to achieve with our membership not just the lowest cost option and it was nice that he worked through each options in a clear way to avoid confusion.

Source: Google

★ 5

I have been a LA Fitness member for several years and always going around locations. While cleaning, maintenance and good care of the equipment is one of the priorities, it’s the staff as well, people can make the difference without a doubt! WG staff is always friendly, it’s so great to go at 5am having a really nice Good Morning welcome from Musa at the front desk. He is always having a big smile and God bless you at the end!

Source: Google

★ 5

Musa is the only greeter at the front desk who greets patrons by name and says hello and goodbye. Makes gym patrons feel welcome. The other greeters sit on their cell phones and don’t even acknowledge you when you check in.
Thank you Musa for being there and making the difference.
Al Morell

Source: Google

★ 5

Great atmosphere and always a awesome welcome from Musa and Piedade. 🇧🇷

Source: Google

★ 5

Friendly staff especially Musa! Replaced old beat up plates/weights with new plates/weights! Great gym!

Source: Google

★ 5

colt & tristan were amazing at helping me and my friend get a membership

Source: Google

★ 5

I do love LA Fitness gym i am a long term member and is perfect for me. Also all the employees are the top notch people staring for the person meet and greet with you like Mr. Musa which every morning is happy to see me. Thank you LA Fitness!..

Source: Google

★ 5

I was nervous about signing up at a commercial gym as I have always stuck to privately owned gyms. My first day there I met Musa, the front desk representative. He immediately calmed my fears and doubts and was VERY helpful throughout the whole signing up process. He is always in such a positive and welcoming mood when I see him; and I should note, I arrive to the gym at 6 in the morning... but he always says good morning with a smile on his face. Thanks to him, I have now been a member for a few months and can't think of working out anywhere else!

Source: Google

★ 5

Great gym, great location, and great staff. Musa always brings the positive energy by greeting everyone with a smile on his face every day.

Source: Google

★ 5

Part of the weekday morning crowd. It's a great group of regulars, and I really enjoy talking to the morning staff. Musa welcomes members in every morning, takes the time to learn everyone's name, and has the biggest biceps I've ever seen.

Source: Google