★ 1

Places charges you 550$ for a membership . Then Lock out their paying customers . I arrived at 9:46 pm in hopes of catching a quick workout . The doors were locked and no front desk attendee was around . I had to flag someone trying to work out down in the building working out down to let me into a gym I am paying 550$ a year for .The front desk attendant then comes out of nowhere from being on her phone in the back , and says “you cannot let people into the building” .

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★ 5

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★ 5

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★ 3

The only problem is the prima donna muscleheads who think they can use two machines at the same time. Have a little respect for others please.

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★ 1

Dirty. Broken Equipment… no matching dumbbell sets. Group classes are erratic at best. They cancel without notice. I have never seen anyone wipe down equipment after use.

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★ 5

“Naples Family Fitness feels like my second home. 💖 Every time I come, I work out with joy, recharge my energy, and leave with a big smile. 🏋️‍♀️✨ The atmosphere is amazing, the staff is always kind and supportive, and they truly motivate me to give my best.
I couldn’t imagine a better place to take care of my health and well-being!”

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★ 5

¡Altamente recomendados!

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★ 1

Please do not go here! It looks nice on the outside, but they seriously do things like charge your card while on hold, Charge it after you attempt to cancel, and you will never be able to get a call back from the billing department or reach anybody. I saw a review that said that the cancellation process is hard, but I didn't pay attention Because I usually watch my finances carefully and thought I would be OK if I made sure to contact them or go in person in advance. I highly regret it now. If you're looking for gyms, go to another one. I've gone to three other gyms in the area, and had no problem with cancellation or unnecessary charges. There is a woman that manages this place that is responsible for theft, But you will never receive a call from her or be able to talk to her in person even when you go there. It's a nice experience when you first start going there, but eventually you will regret it.

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★ 1

Dirty and outdated. Never send your kids the childcare. It’s run by a handful of teenagers who look at their phones and don’t care for the kids

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★ 5

Excellent gym

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★ 5

Great gym for the money

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★ 5

Great gym I do mean great gym
Equipment exceptional very well maintained plenty of it. Locker room spotless, gym spotless, member service excellent, treadmills spaced, been a member since 11/2024, hold memberships at Crunch and LA Fitness both good gyms, but atmosphere equipment availability members willing to let you work in attitude of members easy and plentiful parking

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★ 5

Uma excelente academia

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★ 5

Good equipment

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★ 5

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★ 5

Love the classes and the instructors. Great gym, would recommend to my friends.

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★ 5

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★ 4

I have joined this gym for several years. It's a well managed facility. One thing I hope it can be improved, is that most TVs on the training equipment don't work properly.

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★ 5

Naples Family Fitness is an exceptional place for individuals and families looking to enhance their health and wellness. From the moment you walk in, you are greeted by a friendly and welcoming atmosphere that makes you feel right at home.

The facilities are top-notch, featuring a variety of equipment that caters to all fitness levels, from beginners to seasoned athletes. The gym is spacious, clean, and well-maintained, which adds to the overall positive experience. I particularly appreciate the wide range of classes available, including yoga, spin, and strength training, allowing everyone to find something that suits their interests and fitness goals.

One of the standout features of Naples Family Fitness is the knowledgeable and supportive staff. The trainers are not only certified and experienced, but they also take the time to understand your individual needs and goals. They are always available to offer guidance, motivation, and tips to help you achieve your fitness aspirations. It’s evident that they genuinely care about the well-being of their members.

Additionally, the family-oriented environment is a huge plus. Naples Family Fitness offers programs for kids and teens, which encourages healthy habits from a young age. It’s wonderful to see families working out together and building a community centered around fitness and wellness.

The gym also hosts various events and challenges throughout the year, which helps to keep members engaged and motivated. I find these initiatives to be a great way to connect with others and to push myself further in my fitness journey.

Overall, I highly recommend Naples Family Fitness to anyone looking for a supportive, friendly, and well-equipped fitness center. Whether you’re a local or just visiting, this gym offers a fantastic environment to get fit and stay healthy. Thank you, Naples Family Fitness, for creating such a wonderful place to pursue wellness!

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★ 1

Not a complaint here. A fact just to let know people who really want to work out to stay away. Not worth a dime thanks to that wonderful customer service person who answers the phone and greets u in person. I can deal with out of touch and date machines but everything else no.

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★ 1

I gave them a 2 star originally and moved to a 1 star after the TERRIBLE Customer Service from the MANAGER… I emailed images of the document signed and the letter going into the mail box for my cancellation per her request and yet they have the audacity to say I didn’t provide enough evidence for my desire to cancel!
How much more proof do you need that I want my membership cancelled!!!! 🤣

Trying to cancel is like applying for a new social security card. I went in to cancel and the staff member said I had to speak with a manager who wasn’t in despite being 4pm. The next time I went in they said I had to MAIL A PHYSICAL COPY of my cancellation to headquarters….TRAP!!! What year is it 1976??? The world is going green, you should have an email account at the very least. What Terrible Business that is.

The gym is large with plenty of equipment to use and 50% of their staff are decently professional/friendly and that’s the only reason I’m giving them a 2 star.

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★ 5

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★ 5

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★ 1

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★ 1

Don’t waste your time or money on this gym—it’s a complete disaster.

The equipment is in terrible shape—old, poorly maintained, and constantly breaking down. You’ll find yourself waiting for machines that are barely functional when they’re not outright out of service. Hygiene? Practically nonexistent. The gym feels like it hasn’t been deep-cleaned in years. Machines are sticky, benches are covered in sweat stains, and the bathrooms? Absolutely repulsive. It’s hard to focus on your workout when you feel like you need to sanitize yourself every five minutes.

The staff is equally disappointing. They’re indifferent at best, and outright rude at worst. Don’t expect any help, guidance, or even basic politeness. They seem to care more about their phones than the members paying to be here. And the cancellation process? It’s an absolute nightmare. You’re forced to jump through hoops just to end your membership, all while they continue charging you. They’ll happily take your money, but when it comes to offering service, you’re on your own.

This place is run like a shady business that doesn’t care about its members’ health or experience. If you value your time, money, or even basic cleanliness, stay as far away as possible. There are so many better options—don’t settle for this mess.

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★ 1

The locker room is disgusting and always smelly. The gym equipment is gross and usually not working. Not worth paying $43 a month for below-average equipment and a gross locker room.

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★ 1

Basically I closed my Account to switch gyms after going to Naples Family Fitness for 2-3 years. When I decided to come back I got my account through active and fit, 2 days into my new account the manager tells me I have an unpaid balance because my account never closed. She was very rude about it and wouldn’t hear me out at all saying they had no exceptions because that’s “not how you run a business”. Long story short she said either I pay for the months that I didn’t go there as if it was my fault and as if I was supposed to know it magically never got cancelled, or I find another gym. Clearly she doesn’t know how to run a business. Went there for 2-3 years with minimal issues but the second there is one the staff is extremely abrupt and rude.

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★ 5

I like the place. Lots of machines. I'm from Argentina but when I come to Naples I train in this gym.

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★ 5

nice

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★ 5

Really enjoy Silver Sneakers….especially Sabrina. A minor annoyance is members saving chairs/spots for friends who arrive late…not ok!

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★ 1

I have been a member for over 4 years, and before that, I was a member for 1 1/2.
I have been here under three managers.

I have been patient through the problems this gym has had, everything from no ac in the women's locker room for almost a month, no hot water of various occasions, bugs & mold in the shower, bats flying above my head, broken equipment, etc.

My breaking point was how the manager treated me the other day. To preface, this manager has been extremely rude in the past to me, my best friend, and two other people I recommended the gym to who never completed their free trial because of how she treated them. So the following story was not completely out of character.

The last morning I went, it was 6am, she came up to me at the stationary/smith squat rack and said "you can't workout in those shoes". (I was wearing socks and slides, cause I squat in socks) I replied "oh, I'm not, I take them off and do just socks cause-" she interrupted me, and asked if I had other shoes with me and I said no. She told me to leave the gym immediately. I was extremely shocked. In denial, I asked if she was seriously kicking me out and she said she was and I needed to leave right now. I grabbed my water off the floor and told her I was going to speak with upper management. NOT because of the policy, but because she kicked me out. If it's a new policy, why are you kicking me out instead of just making me aware of your policy, and asking me to comply next time?

I am appalled that her solution in this moment was to immediately kick me out and not even let me finish my workout. I am not even concerned that after all these years, they have a new policy that prohibits me from doing squat sets in socks like my previous personal trainer told me to do to help drive from the heel better and alleviating knee pain (it works btw).

Let me stress, I was not walking around the gym in my socks, I wore slides like I always do, and only took them off for the set. She did not even say "next time you come, please bring sneakers instead", just immediately resorted to kicking me out of the gym.

Another new policy NFF has is women are not allowed to workout in just sports bras, and shirt must be worn at all times. At any given time, walk into the gym and see more than half the women workout in just a sports bra. At least half the women yesterday morning were in just a bra, but why aren't they being told to leave? Why is there a double standard? Why is there such inconsistency?

Because this is not the first problem I have had at this gym since the new management, but rather the straw that broke the camels back, I felt it was time to cancel my membership through Active Fit Direct and switch my home gym to Athletica in Naples which has amazing reviews, no bugs and mold, and excellent staff.

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★ 1

I don't know what happened to this place but theres never the weights I'm looking for on any of the bench machines. I belong to 4 different gyms and this place has become my last option if I have no other choice.

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★ 1

NEVER give them your card. They will keep charging your card forever after cancelation. They will tell you 100 reason why they do it. They will tell you that is your fault, you never cancel, or they didn’t receive your cancelation mail or many other reasons.

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★ 1

Dirty, not professional staff and false advertising just to get costumers to come in and then they will lie

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★ 1

The front desk guy the one that wear glasses (I don’t know his name because he didn’t even introduced himself) is so rude and unprofessional. I had very high expectations about this gym too bad the staff sucks. A little bit of customer service training is much needed.

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★ 5

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★ 1

I would not recommend getting a membership here, facilities are poorly maintained and not worth the price, plus they make it a huge hassle to cancel in addition to charging extra fees. Front desk was reluctant to help me, left with a bad experience.

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★ 5

First time visitor from out of state and I was trying to find a gym for the summer. My last go to was Naples Family Fitness and I was impressed! Marvin was helpful at answering all of my questions, explaining the membership levels to me, as well as showing me around. I appreciated his knowledge. As for the facility itself, it has all of the equipment you’ll need, it’s spacious, clean, and a good vibe. I look forward to coming here!

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★ 1

Beware of this place ! This gym is owned by the ownership of the plaza ( Texas owners ). Can’t you tell by the google reviews ? These owners are unethical , pushing out long term tenants like poached restaurant without any reason ? How can they name this business Naples Family ? Don’t join this membership !

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★ 5

Nice and clean

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★ 5

Been going here since i started working out (2.5 years) its a solid gym. Plenty of room, lots of equipment to use. If someone is on your next set machine, theres a 90% chance you’ll find a replacement. Next door has a nutrition store which is really helpful if u wanna get something after your workout. Equipment is good, the high volume machines like preacher curls and quad extensions can get worn out but they replace them often. The staff is pretty cool too. Vonn and christian are awesome. If i had to complain abt it, the monthly price is a bit high. Ive been to most gyms in naples and im impressed with this one and smash in bonita.

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★ 1

Ridiculously difficult process to cancel membership which is exactly what they count on. Avoid this gym.

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★ 1

Just tried getting a guest pass to try out this gym as I moved closer by. Turns out I had signed up for a guest pass in 2016 I honestly don't even remember using. Old boy inside had negative interest in possibly gaining a new gym member and increasing the revenue for this business. Instead he tarnished the name and experience for me. I will continue to use other gyms just because buddy was so determined to not allowing someone to try out this gym because they'd used a guest pass 8 years ago. Come on, let's do better Naples "FAMILY" Fitness.

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★ 1

No climate control and rudeness from the reception staff: just during your exercising on the machine he can attack you, yelling and screaming and pointing finger near your face. Allows other members to throw out on the floor your belongings. Moreover, demonstrates discrimination based on nationality, gives your personal data to other clients. I would never hired such staff.
The machines are old, but it’s ok. Some are in a very bad condition and I tore my leggings.

When it was dark and cold outside my mum came in waiting me near the entrance. She was with a tiny service dog in her hands. And she was rudely asked by a receptionist to go out to the street, because of the service dog (I told that I can show his service certificate).

After posting this review my membership was cancelled. Make conclusions about this “organisation”.

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★ 5

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★ 5

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★ 3

Gym is fine but the cancellation process is an absolute joke. You have to send a cancellation letter to a PO Box and pay for certified mail.

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★ 1

I had sent in for a medical freeze as I was unable to workout, I received a call from the manager (Sabrina) saying it was ok she would put me on a permeant freeze until I was able to return. 6 months later I was charged for 5 months until I saw it on my credit card. I spoke to her on the phone again and she refused to refund my account. She said the permeant freeze only went to the end of the year which she didn't realize herself. I said i would've canceled as I've had surgery and still unable to workout! DO NOT sign up with this gym they won't let get out of contract! SCAM

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★ 5

Tons of equipment, friendly staff, and super clean facilities

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★ 5

Good equipment selection, usually quick repairs if needed, clean, well managed. Wish certain members would do their yakking outside, not sitting on equipment.

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★ 5

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★ 5

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★ 5

Love it. Always clean and not too crowded

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★ 5

My husband and I love coming to this gym. We sampled a few others in the area when we first moved here and definitely liked Naples Family Fitness the best. We have been leveraging their daycare since our son was born and the staff is so amazing with him!!

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★ 5

Very good service

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★ 5

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★ 1

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★ 5

Friendly, clean, everything you need for a good lift.

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★ 5

Perfect Clean

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★ 1

Cancelled my membership last year and was just suddenly charged $400 by this scam of a company. Make sure you sign up for this gym with a card you can easily cancel, or they will never stop charging you.

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★ 1

Attempted to talk to the manager (female) she never even gave me a chance to speak, she did not even introduce herself, basically no education or empathy towards others. Petty!

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★ 1

I have been going to the gym for a year and a half now. I am very disappointed with their business practice in their staff. I finally had my breaking point. Their staff hardly welcome you nor smile. I asked for a refund for the remainder of my contract which is over six months for me and my husband. They denied my refund they said once you pay in full that's it. You won't receive your money back. I never had this issue with another gym. I tolerated a lot of ignorant behavior in this gym from broken equipment that wasn't fixed six months at a time to an incident where a man called my friend a very offensive word and when reported they did nothing. They pretended nothing happened. I hope they make some changes for the sake of their business and get their ac fixed as well.

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★ 1

Canceled my membership 3 weeks ago and they still charge you. Don’t sign up at this gym.

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★ 1

terrible attendance, hang up the phone with the customer in line.
I don't recommend.

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★ 1

DONT SIGN UP HERE! ITS A TRAP! THEY MAKE YOU SEND A "CERTIFIED" LETTER TO CANCEL. THEN DONT CANCEL AND CONTINUE TO CHARGE YOU. BY FAR THE WORST GYM WITH THE WORST POLICIES!

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★ 5

Club has a wide variety of equipment and machines for weight training and aerobic workouts. Clean environment, friendly staff and professional trainers available for routines to help meet goals!
Classes for cycle and body fit training offered with schedule.
I recommend the club to friends and family.

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★ 5

I love this gym, it's always clean, the people and the nice environment. excellent equipment for training!

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★ 4

It's nice and clean .They need additional squat racks .

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★ 5

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★ 5

Stopped by to check out Naples Family and ended up switching from Crunch. Excellent customer service very quick and easy. Looking forward to getting to go here.

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★ 1

My wife and I called yesterday afternoon to inquire about the most cost effective way to join for the 2 weeks we are in town. The employee we spoke with told us since we purchased a pass in January / February of this year already they could offer us $35 each for a month membership. When we came in this morning to officially sign up we were met almost immediately with attitude from the front desk attendant who told us the employee yesterday was new and that set up was not possible. Instead the best possible rate they could provide was $76 per person for a month pass.... that we only needed for 2 weeks. We eventually spoke with the manager and asked if they could honor what their employee told us we could do yesterday. She curtly told us they could not honor the rate given by the employee and told us again he was new. Oh and by the way, there is a Planet Fitness 12 minutes away that offers $10 monthly passes, so if you're in our shoes and Naples family Fitness won't tailor anything to your situation, don't worry, there are other options.

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★ 4

Spacious, nice staff, service at the front isn't the most welcoming but it's a gym 🤷

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★ 5

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★ 5

I came here for a visit and found Naples Family Fitness which exceeded my expectations. The classes were A plus , the teachers were excellent because they really understood challenging us while at the same time making sure that we worked from our core for body safety.
I would recommend the gym for beginners all the way to advanced athletes
The equipment choices were amazing and staff helpful and friendly
What a gem!!!!

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★ 1

The gym is not bad. But could def be better.
The hassle just to cancel a membership is the most frustrating process I’ve ever had to endure and I’ve gone through probate.
They need to make it more accessible to cancel.
Still waiting on correct form.
They are also charging me more monthly.
UPDATE:
Sent in the form they ask for 3 weeks ago.
I still got charged this month?
I am certainly not happy with their business practices. Apparently I’m not the only one with this issue

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★ 1

Staff and some of the clients are very rude/mean people. Rules are only enforced against people they don't like.

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★ 4

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★ 5

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★ 3

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★ 5

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★ 5

Great local fitness/gym. Definitely recommend.

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★ 5

Clean facilities, a variety of equipment for all sorts of workouts, and very friendly and knowledgeable staff.

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★ 5

In love with this gym 💕

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★ 4

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★ 5

I am a proud business owner across the street from the best gym in Florida! I love coming to Naples Family Fitness and get to meet all of the amazing staff and members and friends!

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★ 1

I cancelled my membership at the front desk in September. I filled out all the necessary forms and was assured this was the end. I left Naples on October 3. I was charged for October and November. Of course when I called and talked to Sabrina, she said she would cancel it over the phone, but would not rebate the 2 months I should not have been charged. I was advised that I had to "mail in" the cancellation forms and they would take care of it. So the policy is forms (that I filled out in person) must be "mailed in" but yet she cancelled the membership over the phone. Makes no sense.

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★ 5

the staff is friendly, the atmosphere is familiar, the people around are wonderful, the machines can be found in very good condition and also very clean. the cardio equipment is very sophisticated and apart from the fact that they added artificial grass on the second floor, this looks great.

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★ 1

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★ 5

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★ 1

The staff there doesn’t clean the machines and benches at all. They rely on customers to clean up after use which most of them do a superficial clean but a lot of them don’t even clean!!!
Disgusting!
Disgusting!
VERY disgusting some of the benches/machines.

And it is also very hard and annoying to cancel and don’t expect for any refund, no refund from the depost and no refund for being charged an extra month.
Bad business practice!
I had to call my credit card to get my money back.
Also it is not easy to cancel either, you have to mail your letter so they can cancel whenever they want. Sooooo shady!!!

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★ 1

Only way to cancel is to mail

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★ 5

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★ 1

So I went to try this gym with my fiance, he has been a member for 5 years and the receptionist was super rude agresive pretty much bark at us without no reason I have a membership in another gym but I was trying to check this place out, well the welcoming was enough to never comeback again. That guy at front desk needs to be removed I will never aloud my employees to get rid of new clients. Don't ever try bringing a guest here is really bad.

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★ 5

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★ 5

I've only been once to the Silver Sneakers program but I really liked the place. The people are very friendly and ready to help you accomplish your goals.

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★ 5

This is an amazing gym to work out at! Great equipment and people who workout here. Kathryn is the nicest lady. She is kind, helpful, and always happy! Always a pleasure seeing her at the front desk.

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★ 1

katerine from desk lady very rude

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★ 5

Great for years

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★ 1

Went to try out for the first time and saw bats in the gym..

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★ 5

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★ 4

nice staff , clean but could use and upgrade on dumbells and some equipment

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★ 5

Great gym. Great atmosphere. Very friendly people.

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★ 5

I always go to Naples Family Fitness when I am I'm Naples. Its my 8th year getting a weekly membership. It's one of the cleanest gyms with a great atmosphere. They top it off with a top notch staff with all the equipment you need for a great workout. Thank you for another great week!

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★ 5

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★ 5

Very nice gym. People just do there own thing . The sauna is great. Machines are fairly old but still work really good and alot of machines to use and weights . Staff are very nice as well.

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★ 5

I am in the process to moving to Naples and looking for a gym. My thing is group classes and this gym has a lot of them. I got a 3 day pass and so far I love the classes I have done body pump, total body sculpt. Thank you 🤩

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★ 1

I’ve called 3 times, messaged through the website, and sent several emails in order to get a cancellation form. I still have not received one. I firmly believe if you provide a quality service, you should not have to resort to shady business practices. I no longer live in the town, I just want to quit this gym!

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★ 5

Classes start on time

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Good gym, I classes seem nice

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

Canceled my membership 6 months ago and they won’t stop billing me. Called my bank and filled multiple disputes.

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★ 5

Best gym I’ve been to! Staff is very friendly, the equipment is always clean and overall the atmosphere is positive and enjoyable!

NFF was super accommodating to me as I had to pause my membership before I could leave another one. The front desk associate, Kathryn (who signed me up) was so nice and helpful. She brought over the manager, PJ and he was an outstanding help too!

I encourage anyone who is searching for a new gym or just looking for a change of environment to sign up with Kathryn at NFF! 💪🏼

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★ 3

👍🏿👍🏿

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★ 5

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★ 1

Canceled memberships in August, yet it’s December and I’m still being charged. Called several times, filled out cancellation paperwork twice, and I’m still being charged. Not a very well managed business. I guess next steps will be to contact an attorney.

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★ 5

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★ 5

Love this gym. I have been going here for two years and it really becomes a second home to me. Most of the members are very friendly and usually isn't overpacked. I don't normally write reviews, but I truly feel as though this place deserves 5 stars. They also have a very nice sauna, which is a good option to have after a tough workout. Would definitely recommend to someone looking for a good gym.

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★ 5

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★ 1

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★ 5

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★ 5

Very clean, not packed at least at 5 am.

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★ 5

Walked in, noticed that fellow humans are allowed to breathe freely while working out, signed up. Simple.

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★ 5

Very clean great place I live it

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★ 5

This gym went beyond my expectations! It’s immaculate and I felt very welcomed from the first moment I stepped in. Love that they offer so much! Also the childcare is a big plus!

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★ 1

(UPDATED SEPT 2020). My original review stands, they did respond a few years later, I guess they got bored during the pandemic but still they told me someone would reach out soon, it's been over a month and no one ever reached out to me. Clearly customer service is not something that concerns them.

Major problem with management. I second the person who left the review about the early termination fee. They told us it was month to month, no where did they ever mention an early termination fee. How is a month to month an early termination fee.

Second they charged us for an extra month even after we canceled our membership.

And yes they require you to mail your keycards to Texas when canceling your membership.

I would find a different gym, the ethics of management are questionable!

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★ 1

This gym does not enforce the Collier County Mask mandate. While it is not required to wear a mask while doing a set - it is required if you are within six feet of another person working out. This is not enforced at all as plenty of people were within six feet of each other. The front desk employee was not wearing a mask either.

Furthermore, nobody is cleaning the equipment, and the only sanitation stations were spray bottles with paper towels; no hand sanitizer in sight. It seems the staff is relying on the patrons to clean the equipment, but lets be honest, gym goers rarely ever cleaned the equipment pre-COVID, so why should they expect people to do so now?

The gym did have social distancing signs on some equipment and on the floor of various areas in the gym, but it was not consistent and only in certain areas. Also, only a handful of equipment stated it was mandatory to wipe down and santize equipment after use.

It's clear to me this gym is doing the bare minimum to function during COVID, and I would stay far away if I were you.

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★ 1

I signed up for this gym about 3 years ago and forgot that I put my credit card on file. It went on charging my card for a whole year until I closed that card. But it still continued to charge an charge without me going to this gym. It racked up to about 1500$ . I went to the gym and tried to tell them my situation. An how I didn’t even live in Naples .They called the owner and he said I had to pay something instead of being a good understanding person. So I ended up paying my bill an he would give me like a week free at the gym... bs

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★ 1

* UPDATE: It has been a month since they commented on my review with, “A member of our management team will reach out to you soon if they have not already.” That was another lie; I received zero outreach attempts.*

Extremely disappointed in how management handled the COVID-19 crisis. Naples Family Fitness was the only gym in Naples which continued to charge its members for the two months they were closed. It is not the members' financial responsibility to cover equipment renovation, etc. which is what PJ said our dues were being put toward while the gym was closed down. Simply put, they were charging for a service they could not provide.

Management never reached out or confirmed my cancellation. Ended up submitting a dispute with my bank and canceling my debit card to recoup my loss.

A business is best judged by how it treats its clients and staff during a crisis. I do not recommend Naples Family Fitness. While I thoroughly enjoyed my personal trainer, Paige, I cannot in good conscience recommend the gym itself.

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★ 5

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★ 1

This place will nickel and dime you. I cancelled my account. They would not allow me to cancel over the phone. They said I actually had to show up. I moved to another state. I sent a certified letter with cancellation and a manager told me that was fine. Fast forward 1 year later they sent $200 owed money to Creditors. Haha. This staff is incompetent

Source: Google

★ 1

Continued to charge after cancellation without notice and then sent my (unknown to me) debt to a collection agency. I tried to call today in order to get the number to settle the debt but when you call Naples family fitness it goes straight to a message saying this user does not have a voicemail. I also read on other reviews that they are charging member even though they were closed for 2 months.

Source: Google

★ 4

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★ 5

Just moved here and this is top 5 of the best gyms I've ever been to. Great customer service and awesome facility

Source: Google

★ 1

Covid 19 outbreak! I know of one employee who worked here who was positive with Covid19 and came back to work within a week of showing symptoms. Poorly owned business. Ownership of this gym is greedy and does not care about their clients. Horrible cancellation policy. They refused to allow people to cancel their membership during the covid 19 outbreak. Unreal. Expect a similar experience as dealing with Comcast cable.

Source: Google

★ 1

nightmare! We cancelled our membership last august in person. Yet, they continue to run continue to run our credit card. So much overhead in management that we can't trace going back to the same person. I've had 3 different credit cards on file for the original cc company and they fraudulently get a hold of my new card and run it. Run away from these people! This is the 2nd time I have had this problem. Pathetic service. They should be shut down. DO NOT GIVE THESE PEOPLE YOUR CREDIT CARD INFORMATION- YOU'LL BE SORRY.

Source: Google

★ 5

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★ 5

What a great gym in Naples to be apart of! I’m here everyday and all members are friendly and front desk staff are great. PJ the manager does a great job running the gym and it is always clean and well maintained. Highly recommended

Source: Google

★ 5

This gym is amazing! And there's so much to choose from, it's clean and friendly and professional and so big! If I lived in Naples I would be a member!

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

Easy going nice staff

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★ 5

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★ 4

It's a great gym and they have made some changes to management that really help with admin on your account.

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★ 5

Full service. Good group classes.

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★ 5

Staff friendly especially front desk willing to help equipment descent the music is good lockerroom need a make over or refacing falling apart showers increase the water pressure clean however the maintenance staff should make sure the equipment is serviced and clean especially precor tracks

Source: Google

★ 5

Get into shape

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★ 5

Love this place. Great classes knowledgeable instructor's. Very clean. I have had several people come as guest and Joined.Awesome place

Source: Google

★ 5

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★ 5

Awesome gym. Used to be an LA fitness so its decked out with every bit of gear you need. Doesn't attract the LA fitness douche demographic. Very friendly staff.

Source: Google

★ 1

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★ 4

Nice upscale gym with ample parking and a lot of good workout equipment. Clean interior and locker area with updated modern workout machines. Helpful staff and be certain to get a guest pass to check it out before you pay your yearly or monthly dues. The surrounding mall is also a convenient and upscale shopping center with a couple great little restaurants and a fabulous ice cream store. I would recommend this location and gym.

Source: Google

★ 5

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★ 5

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★ 5

Great gym. Clean, friendly people and staff. Hours are great too, fits into my active and inconsistent schedule.

Source: Google

★ 4

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★ 4

Good staff and a clean gym. But if you try to cancel, it takes them awhile to actually stop automatic payments.

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★ 5

Best gym in town!

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★ 5

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★ 5

Lots of space, clean and professional. Staff is second to none. Charles Patti is very friendly and helpful. Highly recommend!

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★ 1

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★ 5

Great equipment clean

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★ 5

Nice Job Sir.

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★ 4

@Saja Altiee... I don't know how you can call Edgar (manager)racist or discriminates.. You do not know the man and damn sure don't know what real discrimination is.

As a black man, I have lived it and learned from racist experiences. Edgar HAS NO RACIST BONE IN HIS GYM MADE BODY...

I would stand up for this man, as he did with me, multiple times, including in my wedding.

Watch yourself or learn what discrimination really is..Willing to bet it was you!!!. The who you truly are. I don't know you, but I don't respect you. If your judgement is this bad of people.

You can come at me , if need, and prove my point. Your little whines can't shake me

PS... Name is Chris Johnson. So no, I'm not hiding.

Source: Google

★ 5

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★ 1

Absolutely Horrible management! Edgar rauch needs to be fired.. He loves to discriminate.. never will go there again!

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★ 4

Plenty of space and equipment. Great times for operation but need to work on cardio machines

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★ 5

A Real Gym ... Real People .... Great Atmosphere and Great Location! Gotta Check it out ! Fit & Furious

Source: Google

★ 5

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★ 4

Nice clean gym, good staff, spinning classes could be more.

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★ 5

Edgar and Staff are awesome!

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★ 5

I see a lot of complaints about how hard it is to cancel. I suspect that is true, lots of clubs have this shady side. However, the actual club, trainers, equipment and facilities are great. You can go to as many classes as you like, no charge. For a tiny fee you can add child care. Use it as much as you like. (Very safe). The staff is helpful and pleasant. Nobody looks down on you because of your fitness level. They are actually glad you are there. Great schedule. (As to the terms of the contract, as I get older I have learned to just read it before I sign. Get a copy. Abide by it. No profit in assuming what I think is reasonable is the wording. Solves frustration!)

Source: Google

★ 5

Great music, equipment, classes, staff!!

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★ 4

This is a great place to build your quality of life. The ambient is great. The only thing that it bothers me is that in the locker rooms the TV is tune 24/7 with Fox News talking about politics. This is a place for sports and not for politics.

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★ 5

Great classes, awesome instructors

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★ 4

A decent gym in the area.. Not so crowded.. Good classes.. New ambitious management

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★ 3

Gets the job done... a little dirty in the guys locker room and gets really busy. No one wipes down machines and cardio equipment are outdated

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★ 5

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★ 5

So I’ve never had a trainer before and I have been working out since I was 16. I can absolutely say that Sarah is an amazing trainer. She is so helpful, trust worthy, kind, passionate, humble, and inspirational in her work. I learned so much from her, and really saw the results I wanted. As well as got my motivation back! I love Naples Family Fitness and their amazing trainers!

Source: Google

★ 5

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★ 5

Excellent gym! Highly recommended!!

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★ 4

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★ 5

Great place for exercise

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★ 5

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★ 5

The staff and clientele are wonderful. Very clean and the personal trainers are very knowledgeable. I have been to several gyms and this one is the best ever

Source: Google

★ 1

I strongly advise NOT to join this gym. It's beautiful and all but has the worst service and forget about the cancellation process. I went there personally, had to write a note of why I'm cancelling, paid my fees and they still had the nerve to send me to collections. Why? I don't know, but it is still following me. I work in that area and I always tell clients and co-workers NOT to join.

Source: Google

★ 5

Great kids care, all the equipment you need, the staff is super friendly, and it's pretty clean!

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★ 5

Source: Google

★ 5

Great atmosphere. Nice equipment and great staff

Source: Google