★ 5

Nafia at the front desk is the kindest person and will always bend over backwards to help the members! Jeremy is an incredible coach and truly motivating!

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★ 5

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★ 5

Coach Andre Is the best coach in Boca . He always has Great music, great energy. He knows how to coach a great class. He’s amazing. Thanks for being an amazing coach. Can’t wait to take your next class. You know how to make me smile after your classes yesterday after class I couldn’t stop smiling. The best class coach Andre. The great coach ever. Worth the drive

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★ 5

Best workout ever

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★ 5

Best workouts and coaches! Kelly and Felipe always make it fun in the studio at the Central Boca location, and Lauren always makes you feel welcome up front at reception :) If you haven't tried it, you should!!

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★ 5

Thank you to the amazing staff and coaches at OT for always making me give 100%! 💪

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★ 5

After all the workouts I’ve tried, I always come back to OT! Just great overall structure and concept, love it!

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★ 5

8 year member and counting. It's the only workout I enjoy. Yes yes yes they have strength only classes. It's not ALL cardio. Don't listen to the noise. Base, Push All Out 😂

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★ 5

Love this place! Such great instructors and atmosphere.

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★ 5

Great location!! I love the consistency between locations-I travel frequently and always know I can get a great workout!

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★ 5

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★ 5

Amazing staff and coaches

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★ 5

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★ 5

Orange Theory has been so great to me! Truly welcoming staff and the classes rock!

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★ 5

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★ 5

Best workout ever! Grace (front desk) and Lucas (coach) make this place even better for caring so much about us. Amazing. Thank you so much

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★ 5

My favorite studio ever!!!! I have been going to OTF for the last 8 years and I finally have that "home studio " feeling with this location and team. They recently relocated and updated the equipment and it feels amazing!!!

Nothing like it!

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★ 5

Best workout ever! I have been a member at OTF for over 5 years, and I wouldn't change it anywhere else!

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★ 5

Absolutely the newest and nicest Orange theory studio in the country and must visit while in South Florida

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★ 5

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★ 5

Your workout is at your pace. You set your limits upward as you build strength. Reaching the required zones keeps you burning calories a day later!

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★ 5

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★ 1

Not only did I encounter poor customer service and front desk behavior at ORANGE THEORY FITNESS, but their resolution to the issue was also unsatisfactory. Despite the disappointing experience, all they did was refund me without even offering a sincere apology for their behavior. This lack of accountability further highlights their disregard for customer satisfaction and reinforces my decision to reconsider my association with their fitness center. I hope they take feedback seriously and make necessary changes to ensure better experiences for their customers in the future.
Locations:kirkland, Washington

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★ 5

Great place

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★ 1

Was invited by a friend to participate in my first class as a, what i thought, was a free trial. Ended up that I wasn't going to be able to make it due to family emergency. They tried to reschedule me, and when i declined, they let me know that they would have to charge me $28 because it was within the eight hour window of cancellation. It is 10am, my day hasn't even started yet. LOL

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★ 5

Great intense and complete workout. I enjoy it and the coaches are awesome! Highly recommended.

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★ 5

Love it

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★ 5

This studio is a great environment! Staff is always friendly and the classes are fun! Coaches really know what they’re doing. Love it!

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★ 5

I love the environment and the positive energy! Coaches are great, workouts are great too!

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★ 5

Amazing Workout the manager does a great job and the coaches are fantastic

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★ 5

Great experience taking class at Central Boca. I love this place.

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★ 5

I love, love, love this studio! All of the trainers are amazing. The studio is clean, and the management staff does a spectacular job!

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★ 5

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★ 5

Excellent coaching and management. I will return

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★ 5

Wife loves this place

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★ 5

Fast moving, motivating and fun!

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★ 5

Quick, efficient, effective!!

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★ 5

I'm extremely impressed and my husband and I have belonged to many gyms. He ran his own. I felt no high pressure sales just educated on available options.

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★ 1

Complete pos for an orange theory. Management should be humiliated. Ac broken. Equipment broken. Dishonest marketing and promos. Worst otf I’ve ever been to and I’ve been to many throughout the USA.

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★ 5

I love everyone at Orange Theory central boca! The coaches and the front desk staff are amazing and super motivating! This is my favorite studio to go too! :)

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★ 4

Awesome staff and always a great workout! Can’t wait to see the new location!

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★ 5

Love all the coaches and the front desk staff . Everyone is very very helpful, friendly and motivating!! Love working out here ( and this means a lot - I hate working out )

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★ 5

All workouts are great. It’s different and challenging every time you go. Excellent way to turn off your brain from all the stress outside the studio doors. You compete with nobody but yourself: proving every time that you can do more and that you are stronger than you think. All coaches truly care about your health and fitness goals. They make sure that you do every exercise correctly, efficiently and safely to avoid any injuries. Shortly after joining the gym you feel like you are part of the family.

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★ 5

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★ 4

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★ 5

Great workouts, good music, Mallory and Jess are great coaches 8-)

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★ 5

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★ 5

Best workout in Central Boca!

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★ 1

If you like routine, sameness, this is your place. Working out in this gym is so boring because you do the same things every day: treadmill, rowing and weights, treadmill, rowing and weights, treadmill, rowing and weights. I couldn't complete 3 weeks because I felt extremely bored. And all this sameness for $169 a month is outrageous! In addition, they force you to buy a very expensive heart monitor, which is only meant to be used inside the gym. A scam! Don't fall for it! Management is insensitive and is not concerned with serving and valuing customers, they only think about money, money, money! That’s a slot machine gym. Don't fall for it!!!!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

I’ve been going for about 6-7 months and I love the experience

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★ 5

Thier dedication to fitness and level of attention to each individuals' level is top notch!

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★ 5

I truly enjoy Orange Theory, it's tough but not too difficult they meet you where you're at, upbeat music excellent coaches and a clean atmosphere!!

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★ 2

I have been to quite a few different OTF centers and my first experience here was decent. My second encounter however, not pleasant at all. No consideration for their clients and only for themselves. I recommend any other OTF center other than this one. Terrible customer service

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★ 5

I just had my first class on Tuesday and everyone was extremely friendly and motivating towards the goals that I would like to reach. Very much looking forward to going back for my next session!

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★ 1

My friend and I joined a class at boca raton orange theory and she signed up, however I did not. The manager was waiting for us outside and persuaded her into joining. She claimed she could only do it for one month yet she got a call claiming she had to pay for the second month. The staff was unfriendly during this time and seemed to only care about the business and not the individual clients. I would not recommend joining.

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★ 1

My friend and I are students at florida Atlantic university and went to a free class together. I did not enjoy it as much but she signed up and they claimed it was a month to month membership basically persuading her to sign up. They never said anything about a two month minimum. She got a call today’s telling her she had to pay for another month meanwhile she was never told that. This plaice has horrible customer service and everyone is very rude. I do not recommend signing up because they are very misinformed and do not care about there customers at all!

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★ 5

First time at central Boca “lovin it”. Sarah and the staff are fabulous!!! Sarah push me to hit my PR on the treadmill!!!!!!! Go Orange!!!

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★ 5

Awesome workouts in a clean, spaced-out studio. The coaches are very helpful, motivating, and have a way of making these tough workouts really fun.

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★ 5

I love OTF! I’ve been a member for 5 1/2 years and I don’t think I’ll ever get tired of this workout. I love that every class is a complete full body workout with the perfect mix of cardio and weight training. No two classes are structured the same so it never gets monotonous. Highly recommend if you’re thinking of giving it a try!

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★ 5

Great gym! Coaches are professional, motivating and helpful. Facility is clean and fun!

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★ 5

For a mom with a career and two toddler boys its not easy to find the time to work out. OT has made it so easy with their early classes. The coaches are super motivating and helpful. So happy I decided to join 3 months ago.
Thank you to all the staff and coaches who work so hard in keeping the gym a clean and welcoming environment :)

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★ 5

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★ 5

Awesome & friendly staff with top notch professional trainers.

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★ 5

I have really enjoyed my coaches, Mallory and Clark! I think the enthusiasm is awesome and so is the music. I feel motivated every time I have been and I am by no means excited to work out.

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★ 5

Great studio! Very clean, positive and motivating atmosphere!!!

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★ 5

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★ 5

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★ 5

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★ 3

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★ 3

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★ 3

Great location. Only complaint is the unprofessional nature of a male instructor messaging me on Instagram, despite never chatting in any way with him that wasn’t basic courtesy.

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★ 5

Amazing studio and workout! Clean facility. JOIN today you won't regret it!

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★ 5

I love the front desk staff and coaches. Also getting to know regulars. Most of all like the group feel and times classes are run. If you are competitive you will love this. Workouts are never boring. Social events.

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★ 5

I have been going to Orangetheory for about a little over a year. This studio has undergone MAJOR changes and in the last few months, the difference is apparent.

The coaches and the staff are AMAZING. BEST place to work out, by far. I have gone to a few different studios and the staff and members of this studio are by far my favorite! Couldn't be a happier member!

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★ 5

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★ 5

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★ 5

Love this place

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★ 5

Absolutely love OTF Boca Central. Everyone is so kind and they treat their members like family. All the coaches are amazing but Jenn is honestly the best coach I’ve ever had, she always pushes you to do your very best. And the front desk is always welcoming (Helena, Justin, Sophie) and a big thanks to Rob for taking over and doing a great job at managing one of my favorite studios.

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★ 5

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★ 4

Had to get in shape great place made friends nice place staff is great need to stop eating donuts. Bad habit.

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★ 5

Awesome total body workout!!! I Love the people and the environment!!!!

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★ 5

Love your studio!!! Jeoff is a fantastic coach with lots of fun energy. The girls at the front desk are always sweet and a nice smile as you come in for the workout.

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★ 5

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★ 5

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★ 5

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★ 5

Great place, amazing atmosphere. Couches will push you way beyond you think you can. Workout if very powerful. You'll see results very quickly.

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★ 5

Coaches are fantastic, they push you do your very best. Workouts are different every time.

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★ 5

Love it, best workout I ever had!!!

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★ 5

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★ 5

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★ 5

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★ 5

Love my OT Central! Instructors are amazing - music great - and best of all quality RESULTS! Super professional, no drama, best workout situation for a busy professional.

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★ 5

Jhoel and his team are top notch. They are so great to work with and always are coming up with new/innovative ideas and his team is so fun to work out with. Love this location!

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★ 5

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★ 5

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★ 5

I do not regret signing up at all! Every single person/trainer that I have met so far; is wonderful! They start on time, they correct you if you're position is out of alignment, and most importantly, they do it with so much kindness, and enthusiasm. You won't regret it! I encourage everyone to try it, and stick through. You'll be glad that you did! It's very empowering!

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★ 5

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★ 5

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★ 5

The class started on time. The trainer provided a full explanation of each activity before we began, love the video w the exercises and # of repetitions. Like the corrections from the trainer and the positive feedback. Accessible location.

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★ 5

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★ 5

Excellent staff and coaches. Orange Theory is a great way to get a full balanced work out

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★ 5

Addicting, energetic, worth every penny!

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★ 5

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★ 5

Love it!

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★ 5

Best one hour workout hands down!

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★ 5

There's not a better workout, nor a better studio out there!

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★ 3

way overpriced!! I would join if the prices weren't so absurd.

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★ 5

Great blend of functional movement and aerobics. Energetic, knowledgeable instructors.

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★ 5

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★ 5

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★ 5

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★ 5

Awesome gym!! Makes you worker harder than on your own! 600 calories burned in one hour!

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★ 5

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★ 5

VERY IMPRESSED AND SUPER HAPPY!!!!!!!!!!!

I just joined Orangetheory in East Boca. I was a little nervous about it after reading some of the older reviews, about customer service, etc. I just have to say that I found my experience when calling very pleasant and informative. I scheduled my first free class this past Saturday (January 23rd). The ladies at the front desk were super nice and helpful! Dani was my 7:45 a.m. instructor (full class for a early Saturday morning) who checked in on me repeatedly and corrected me when I was not doing an exercise right, even how I was handling myself on the treadmill. At the end of the class, she came up to me and congratulated me on finishing the class and went over the progress email I wold receive and all of the information on the TV screen during our workout and how to understand everything! I was so impressed with the staff and the trainer!

Now, as to the Orangetheory workout itself. I have to say that I was a little apprehensive, as I was recently spending my time at a conventional gym, paying for personal training, and taking a few classes and doing my own cardio. I have to say that on Sunday, throughout the day, my body became soar all over, which is a great feeling compared to just "leg day" or "upper body day" at the gym. I know you can probably create your own workout routine at the gym like Orangetheory, but I have to say that if you are a person who requires structure and to basically be told what to do, Orangetheory is for you. I particularly love how the trainer shows you each strength exercise and how the exercise is always on the TVs so if you forget what you are doing, you simply look up and there is everything you need to know.

Everyone has their own experience ... but I have to say I LOVE ORANGETHEORY!

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★ 5

I love having the trainer pushing all of us. It's a big help!

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★ 5

The best trainers and front desk staff. High energy, helpful, friendly and great motivation and positive attitude.

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★ 5

I always have the best workouts here. The fitness coaches are awesome and push you to goal. They're sensitive about our workout goals and really care about us achieving them.

I go to Dani and Amanda's classes- they're awesome!! They have gotten to know me by name and that shows a lot. If I don't go a few days they take notice.

The front desk folks are always so kind and provide excellent customer service. Mike is awesome!! Another sweet friendly face is Erika. And it's nice that they greet you by name when you come in.

Overall this is the best workout, in the best atmosphere, with the best equipment (it's new and updated, surrounded by awesome people!!

I cannot say enough great things!!
Get in the zone!! You won't regret it- not at Boca Central.

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★ 5

Trainers are great. Everyone is nice. Workout is always different.

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★ 5

I've fallen in and out of love with Orange Theory over the years but I've been able to stay committed and stick through my workouts (particularly at this location). Everyone knows your name, all of the trainers take the time to correct your form (when needed) and everyone is understanding when life becomes hectic and you have to cancel your session. I love the accountability and thats what keeps me honest but I appreciate the flexibility and being able to talk-through my work-out plans/goals.

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★ 5

Great workout with great people. Rich, the trainer was great! Equipment was new and even the mats were new and clean. I highly recommend!

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★ 5

I was traveling for work and stopped in. It was a great workout and the facility was very nice.

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★ 5

Coaches keep you motivated throughout the entire workout. Best OTF coaches and associates are at OTF - Boca Raton Central.

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★ 5

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★ 4

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★ 1

Poor experience with front desk staff.

Other orange theory location I went to in coral games is much friendlier and have cheaper prices too (rental of heart rate monitor is $5 here, but $1.50 in coral gables).

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★ 1

BEWARE!!!!! Horrible customer service by the current staff! Due to an error made by a former employee from the previous owner, I was charged several MONTHS after I filled out the paperwork to cancel my membership. I pulled my back out while on their rowing machine in April 2014. In May 2014, I went in and filled out the paperwork to cancel my membership because I no longer wanted to go there. Unbeknownst to me, my membership was never canceled and the charges continued until December. Orange theory called me in January 2015 to tell me the automatic withdrawal didn't go through. It didn't go through because my credit card information had changed. That is how I found out about the charges! This location changed ownership since I left so I spoke with the new owner about the issue. He told me he would look into it. I called several times and my phone calls were never returned until almost a month later. The owner basically told me they had no record of me canceling my membership and that they only show a freeze on the account. He told me he would refund me the money for November and December which is when he owned the place. That was almost 2 weeks ago and he never did that and I called twice and left messages and never got back to me. The last time I used the facility was in the first week of April, 2014. I haven't touched their equipment since. Corporate and the owner of this location know this and yet no one wants to claim responsibility. My advice, check your credit card statement after canceling any type of membership and request a copy of the paperwork you fill out! i had been a loyal customer for one year before I hurt my back there. Deplorable!!!

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★ 1

Do they give less than one star? Before I joined, everyone was friendly. At my first class as a paying member, the instructor basically leaned against the wall and ignored everyone. As a newbie who didn't know what to do, I thought for the price I was paying he might come over when I was clearly lost. How wrong I was. I entered the class one minute late and it was too late for instructions.
When I complained of the lack of professionalism, the owner told me not to come back. He essentially stole my money because I paid for 8 sessions and got one. He did not offer to refund the unused sessions.
A close friend told me they bullied her into joining and ended up charging her for 3 months because you must cancel in person. So they dinged her card for 3 months for one session.
You can duplicate Orange Theory Fitness in any gym at a fraction of the price. You could hire a personal trainer for less than the cost of sessions here if you need the guidance and motivation.
I can't speak for other locations but you should skip Orange Theory Fitness Boca Raton.

Source: Google