★ 5

I’ve been going to OTF for years; love the workout but staff makes or breaks it. Starting with Bella and Kayla at the front desk; always smiling and kind - you are made to feel welcome. Coaches are so awesome and the people who come to class are great. The place has a great vibe.

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★ 5

Really like this place. There is a very welcoming environment here. Bella at the front desk is excellent!!

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★ 5

I absolutely love Orange Theory the best gym hands down! The coaches and the front desk girls are amazing. Bella & Jenny are my favorite. They’re always so welcoming and greet you with big smiles on their face.

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★ 5

Already down 10 pounds since starting at orange theory!! The best workout!

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★ 5

Love this place!! The energy, the coaches, and the sweet girls up front. Such a great way to spice up my week 💪🏼 feeling stronger than ever

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★ 5

Orange Theory WPB has been my go to work out since they opened about 10 years ago and 2400 classes completed. The front desk staff is always friendly and efficient and the coaches are top notch! Would not want to start my day any other way at any other OTF! OTF West Palm Beach is the BEST!

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★ 5

A fantastic gym with motivating coaches. Group coach led workouts ensuring safe and effective practices. Reach your health and fitness goals at Orange Theroy!

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★ 5

Amazing environment! Love the girls up front for always having a smile and great energy!

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★ 1

Terrible experience canceling my membership. They are OBLIGATING me to pay for the month of September when I'm canceling today, and today's date is July 27th. Disgusting!!!!

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★ 5

WPB Orange Theory is a place I’ll never let go of! OT itself has been incredible for my fitness journey, but the coaches and staff make all the difference! I wouldn’t be as excited to go to class if I wasn’t greeted by smiling faces and fun coaches! I love chatting with Jenni, she’s always taking care of my issues!! Coaches Jonny, Chloe and Paige (Miss u!) have been so encouraging - they keep me coming back week after week! I’ve been a member since November ‘24 and I see no end in sight :) 10/10 all around

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★ 5

This gym is awesome! Coaches are really fun and motivating, and there is a lot of variation in each session to keep things interesting. No boring workouts. Everyone who attend are also courteous and I love that there are a lot of different sessions to choose from, which is great for my fluctuating work schedule. The best part is the sense of fulfillment when you see your splat points at the end of the workout!

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★ 5

I am an OTF junkie. I love the workouts and the community so much. WPB is my favorite OTF in town. I go out of my way and skip 2 closer locations to go to WPB. The coaches are great and so is the staff! Jonny is great!

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★ 5

Love orange theory WPB! Chloe, Paige, Mallory, Shannon, Johnny are super great coaches! Props also to the girls at the front for the warm smiles and welcome!

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★ 5

Love coming here! Staff and instructors are the absolute best. Great place for all-skill levels and to get in the best shape of your life.

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★ 5

Fantastic OTF in a great location. The studio is spacious and everyone was very welcoming. Jonny and Chloe were both awesome instructors with a lot of energy and great music.

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★ 5

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★ 5

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★ 5

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★ 5

Orange theory is life

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★ 5

From the cleanliness of the gym to the friendly staff, this place is amazing. Coach Shannon is energetic, engaging and motivating without being intrusive. The workouts never get boring. I also love that everyone can do everything at their own pace and level

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★ 5

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★ 5

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★ 1

I was treated so horribly today by the staff at the front desk, in particular Luis, when I arrived for my 12:00 class. I had a guest with me and it was really embarrassing

Edit: I walked in the door AT 12:05 to be dismissed and be told “maybe we could help people who walk in with less attitude” so the owner addressing the below is a bit misleading for anyone who is reading

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★ 5

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★ 5

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★ 5

I’m motivated to be a better version of my self the staff is amazing 🫶🏾!!!!

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★ 5

Did a free class today and Grace at the front desk was lovely to work with. The coach was awesome and it is very spacious especially with the classes being fairly full. It feels like a nonjudgmental space that I look forward to trying a 8-class pack. The timing of the classes are also well thought out working well with peoples work schedules which a lot of gyms suffer to understand. I am not a treadmill lover but this format was actually a lot of fun!

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★ 5

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★ 5

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★ 5

Great workout with great instructors!

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★ 5

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★ 1

Never had an issue with this location before but just the other day I had signed up for a 7:30am class. I called the location at 7:34am telling the staff I’m a block away I’m just stuck at a red light and they responded okay no problem see you shortly. I then walked in at 7:36 and they proceed to tell me it’s too late to workout (even though there were only 10 people in the class - and I’m familiar with the 5 minute late policy, I’ve been a member for years). But not only was I told I could not workout even though I called ahead, I was also charged with the $12 no show fee.

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★ 5

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★ 5

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★ 5

Visiting from out of town and really enjoyed my work out at OTF WPB. Miguella was a great coach!

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★ 5

Great workout!!

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★ 5

Great workout, great staff!

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★ 5

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★ 5

Awesome!!!

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★ 5

Love the variety of this workout and the extensive class schedule!

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★ 5

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★ 5

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★ 5

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★ 5

What can be better than 1 hour of high intensity fat burning strength training with a highly motivated coach encouraging you the entire time?

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★ 5

My favorite OTF ever! Thank you Shannon and Kevin for restoring my love for exercise

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★ 1

😔

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★ 5

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★ 5

See my girl Shannon!!

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★ 5

Excellent location and great team. Coaches always make you feel welcome and encourage you to do your best. Facilities are clean and their app makes scheduling a class a breeze. Highly recommended.

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★ 5

The coaches and staff are friendly and helpful. I find working out with the coaches more beneficial than working out on my own. I highly recommend Orange Theory and this location is my favorite. Coach Kevin and Coach Shannon are top notch.

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★ 5

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★ 5

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★ 1

I signed up to do the free class online as advertised on their website. I was a full member in London and was advised to sign up for a free class if I wanted to try the one in West Palm whilst I was in town, so I did! To sign up, you have to put your credit card details, and after the class they charged me for the class because they said I wasn't entitled to a free class as I wasn't from America. However, they didn't tell me that before the class.

The service was awful, they were rude and I asked a manager to call me to resolve the issue and no one rung me. I love Orange Theory but would not recommend this one.

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★ 5

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★ 1

Their shower situation is horrible. I visited this gym while in town for work and can’t believe that you have to wait 30-45min to take a shower as there is only one shower for the whole class. It causes unneeded stress to your mornings and really makes me wonder why people go to this location to workout in the mornings.

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★ 1

1 Star for their 1 shower. Multiple people shower after the workout and we either have to get our early or stay late which is a shame since they have 2 showers but refuse to open the other one. We have asked for months to just open the other shower. Its very disappointing and after seeing the new Locker Rooms at Lifetime Fitness I can only hope it opens sooner then later with this nonsense at Orange theory.

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★ 1

One star for one shower. They won’t open the second shower even after multiple people are asking.

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★ 1

Good luck getting to work on time if you need a shower. 1 star for 1 shower. They have 2 but owner won’t open #2 due to being to cheap to getting a storage unit.

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★ 5

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★ 5

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★ 5

I enjoy the work outs a lot

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Motivation is easy when you have such great instruction guiding your workout.

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★ 5

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★ 5

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★ 5

Coach Kevin is a great morning eye awakening leader. He pays attention to what is happening. Very good workout.

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★ 5

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★ 5

I like being able to track my calories and effort in real time. Very motivating that it makes me want to go every day! Which is how I'll finally get the results I'm looking for.

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★ 1

READ BEFORE SIGNING UP!!!

Leaving multiple reviews because there are 2 sides to a gym-

1st side is the staff helping train you-
I think they do a fantastic job of making you feel welcome, they are attentive to you while working out and very focused on making sure the class is run smoothly and professionally. Would recommend THE WORKOUT to anyone.

2nd side is the OWNER/MANAGEMENT side-
Horrible, horrible! Most staff are 18-22 with no personal skills, technological skills, or ability think through a problem. Which is expected to a certain degree. But managers and owners are expected to be able to think.

Recently put account on hold because of travel reasons, and was told we would not be billed other than the $15 to freeze the account. And which point we would unfreeze the account post our billing cycle and would resume as normal.

Instead, they froze the account a day before the billing cycle, and unfroze a day before the billing cycle and charged the account again. So the 8 classes I had a hard time using in 1 month anyways, turned to 16 classes. And now I can’t cancel for an additional month meaning I will be charged another billing cycle.

Management here has no intention of trying to help resolve anything or do what’s best for the customer. Just collecting your money.

Funny thing is that because of this we are canceling our membership. Had they worked with us, and continued to collect the membership fee every month had we not canceled, they would have made more money overall.

Wish more people know how to think about business.

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★ 5

I love OTF WPB. The community, coaches, and workouts are very motivating. One of my favorite places to be. I'm grateful to have a place that helps me get right-- mentally and physically!

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★ 5

A little bit smaller studio, but great workout and an enthusiastic coach, got my splat points in!!

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★ 5

I have had such a great experience, the manager Tate and Shannon up front are so nice

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★ 5

Coach Darby and Coach Shannon are amazing! Very patient and kind but still pushes you to be the best you can be! I always feel safe and comfortable in their classes and always leave proud of myself. Definitely recommend!

- Whitney

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★ 1

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★ 5

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★ 5

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★ 5

If I could give 10 stars I would by far my favorite Gym the team of Coaches Darby Shannon and Kevin are 2nd to none I've been able to lose 22lbs since I started even completed my first Spartan race thanks to these guys, they motivate you inspire and make sure to hold you accountable if your looking for a good gym that treats you like family check these guys out you won't regret it.

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★ 5

I went to my FIRST class and was provided great instruction, encouragement and a super energetic and encouraging fitness coach. The class was challenging, and I was provided the information needed for any necessary adaptions - the instructor checked in regularly during the class to make sure I was doing well and offer encouragement. I loved the class and the variation - it actually flew by! I got a great workout ( I will be a bit sore) and look forward to being a part of the Orange Theory crew!

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★ 5

Entre sin energias y salgo motivada...

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★ 5

Everyone is very friendly and helpful. Not an intimidating environment whatsoever.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

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★ 5

Sharon was the Best I thought I wouldn't make it but she Made sure I did can't wait to Be Back Ladys Best Workout....

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★ 5

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★ 5

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★ 5

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★ 5

Awesome workout 💪

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★ 5

The instructors attention and dedication to making my time beneficial to me.

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★ 5

I love coming here because it’s a great atmosphere. the instructors are very knowledgeable and helpful. Everything is clean and organized.

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★ 5

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★ 5

I love the staff and coaches at OT. They’re always very welcoming and helpful.

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★ 1

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★ 5

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★ 5

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★ 1

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★ 4

UPDATE: Tate the new manger called me yesterday and this morning again when I didn't answer the previous day to resolve the issue and was very nice, as well as apologetic. I was refunded for the month of July.

I had the basic membership without my knowledge in West Palm Beach, when I thought I was just signing up for 8 classes over a month period for $69. Covid happened and I was receiving promotional emails from Orange Theory for months about generic things. During this time period, I had moved to Philadelphia for a continuation of my education. I did not receive any notification that I had paid for the month June, but received notification that the payment for July did not go through due to me changing my credit card number. So I called to explain that I did not come in the month June and explained that I was not aware of the membership continuing past march. The representative then explained that they froze my account in April but then unfroze my account for June. She also explained that though my new month starts today, July 16th, I would have to pay for this month to cancel my membership. I asked to speak to the manager but the customer service representative just informed the manager herself of the situation then re- informed me that I would have to pay for this month to cancel. I tried calling the Orange Theory headquarters but they are closed due to Covid and referred me back to the location I am having problems with.

Overall the customer service is not as great as I thought it would be and not very solid. I was not asking to be refunded for the month of June, I was only asking not to pay for another month I cannot use especially during this period of time while the Covid cases are increasing and due to the fact that I am not even in town for another year but I was not even properly advised. The only other option given was to not pay this month and not provide my new card number but still have the membership. So essentially just not pay and risk my credit score taking a hit.

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★ 5

I missed this place so much🥺☹️ I was doing so good🌸🌸🌸🌸🌸🌸🌸🌸

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★ 5

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★ 5

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★ 5

I thought I've been working out my whole life...I realize now that I had no idea what I was doing. I'd go to the gym and use the same machines every day and watch every painful second pass, praying for it to be over. A friend introduced me to OT...I've NEVER looked forward to working out...I just did it because I had to. Now, I'm a straight addict! I've been going for about 6 months 3-4x/week. I can definitely see physical results and my newfound endurance is so notable! I've never been jogger/runner and now I can jog a few miles nonstop! I love the structure and variability of the classes. The check in staff is warm/approachable. The trainers are motivating and the music is great. There's a bit of a misconception that OT is mostly cardio... there's definitely weights, trx bands bosu balls etc.... it IS up to the individual to choose appropriate weights. The trainers make suggestions but I've occasionally seen people use wildly inappropriate weights (less weight, not more) and then I think it's on that individual if they're not getting toned. This is not specifically geared towards typical gym rats either...it's all ages, all sizes, all genders and all fitness levels. I've gone to a few OTs but West Palm is my home forever. Rolando and Travis are the ABSOLUTE BEST. They're so helpful but also don't take themselves too seriously...class is so fun. I teeter between laughing and wanting to puke throughout the duration of class in all the best possible ways ;). You WILL walk out feeling like a million bucks!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great class and coaches!

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★ 5

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★ 5

Very welcoming environment. The coaches are amazing, very personable and very educated

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★ 5

Very pleased with our visit at this location. As regular members from the Clearwater location, we are used to a fun, friendly atmosphere with excellent service & coaching. We were delighted OTF West Palm Beach offered the same standards from Mike & Barry & Coach Orlando. Excellent staff. Excellent coaching. We will come again when we’re in town! Thanks, guys, for making us feel so welcome & for the great workout!!

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★ 5

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★ 5

Amazing team

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★ 5

The reception team is always friendly , the coaches most of the times are great and the installations always are very clean.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

Thought I would try a location close to work, on my way home, outside of my home gym. The two guys at the front desk were very nice and helpful and got me ready for my class. Super disappointed when the trainer (they know when your a new face) didn’t introduce herself nor ask if I was new and was super snooty or maybe she was just being who she is. Horrible, horrible, horrible treadmills and horrible music. I’m so grateful that this was not the gym that I participated in my first class or I would have not joined Orangetheory. All I have to say is “Boynton Beach” you got it going on!! This gym could learn a lot from your location and coaches.

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★ 5

I’ve been going to this gym for a month now and I love it.

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★ 5

I really enjoy this location and I cant speak highly enough about it! The coaches are high energy, ensure correct form, and really encourage you to push yourself to achieve results.
All this aside, the people at this location are AMAZING! Other members are very welcoming and personable. Members know each other on a personal level and make this a very inviting place. Traveling as much as I do, I cannot speak highly enough of the culture at this location!
GREAT JOB by both the staff AND the members!

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★ 5

I love everything about OTF....the workouts are amazing and its so awesome that none are repeated.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

This awesome hour of fitness gets me going every morning! Fantastic location and staff!

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★ 5

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★ 1

If you are going to try Orangetheory Fitness, do not go to this location. Other reviews below will verify that they promote on their website and in their store that your first class is free. They will ask you for your credit card information as "collateral" and then subsequently charge it. Also their customer service was horrible--no explanation before or after the class of what makes it so novel, what the colors or percentages mean, and how the circuit works. I emailed the store to request the charge be removed from my card and the employee called me back to defend their actions--again horrible customer service. You can get just as good of a workout going anywhere else and probably get better return for what you pay and better customer service.

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★ 5

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★ 4

A lil pricey but a great workout.

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★ 5

One of the best front desk crews I've experienced!! Also trainers are great, overall amazing experience!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great staff! Orangetheroy definitely keeps you accountable. Classes are getting crowded but the staff is working for more classes to accommodate all the people. excellent and challenging workouts and fantastic music.

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★ 5

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★ 5

Orange Theory Fitness West Palm Beach provides a great 1-hour workout! The facility is very clean and uses state of the art equipment. The Coaches are professional and highly motivating. The staff is friendly and helpful! I burn a lot of calories, keep my body toned, have a great time and best of all made friends and enjoy working out with the people at this location! I highly recommend giving OTF WPB a chance!

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★ 5

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★ 5

The staff and management is very friendly. Rolondo is a GREAT instructor!

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★ 5

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★ 5

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★ 5

Hi energy, friendly staff and knowledgeable trainer!

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★ 5

Love this place, the system, the trainers, everything #OTF

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★ 5

Great workout and fun atmosphere. I'm a beginner and they are able to tailor the workout to your abilities. Already starting to feel stronger after the first few weeks!

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★ 5

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★ 5

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★ 5

I truly did not not think I would like it and would not get the desired results I wanted. I was so wrong. The coaches and staff are extremely friendly and want to see people succeed. We went to another studio on the west coast and noticed a huge difference. I read the low reviews and I have yet to see that type of ediquite in the current staff. Give it one month and see whatcha think.

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★ 5

Great place to workout. The gym is clean, the staff is friendly, the coaches make the classes enjoyable. The gym occasionally hosts member mixers, friendly competitions, 5k teams, and more. You always feel motivated to go back and workout.

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★ 5

Awesome environment and great instructors. They not only encourage but challenge me. Best decision I ever made was to get a membership at OTF, it will be yours too.

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★ 5

Best workout and best coaches!!!

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★ 5

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★ 5

Great way to get a comprehensive 60 minutes of working out. Great facility, staff and a great instructor.

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★ 5

I've been to other gym's in the past and being prior military, I can tell if the challenge is something that will bring results or just something that is just going to make me sore. The 60min class was a good amount to really keep my workout intense enough that I felt that my breathing was the thing I needed to work on the most.

The workout was really tough the first day because I was so out of shape, but the Coach (P.J.) was attentive enough to see that my heart rate was a little high and adjusted my workout to best help me stay efficient. The second time I came in, my coach (Martin) helped me just as much and the breathing was much better that time around. I was improving and losing weight too. I really felt great, just to feel how it feels to truly breathe. I got so much energy just from doing the workout and breathing well the rest of the day from the workout.

I highly recommend OTF. Don't take my word for it though, try it yourself.

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★ 5

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★ 5

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★ 5

I was initially hesitant because with all the other gyms in the area, I did not want to pay for one that was a little more expensive. Well, just one trial session certainly made me realize it is definitely worth it. The people there are absolutely wonderful. They are extremely helpful and courteous. The coaches push you and work with your level. Nobody pays attention to what anyone else is doing, not that this was ever a concern for me but I know for a lot of people it is. I cannot say enough good things about this place. If anything, give them a try with a free work out session and you will see that they will exceed every expectation.

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★ 5

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★ 5

The coaches paying attention to how you do the work out and help you correct your form when necessary is what I like the most.

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★ 5

I love the motivation from the coaches and from watching my results on the screen. While I'm in a class with many others, the workout feels personalized and I'm the only one there.

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★ 5

Excellent equipment - treadmills and rowing machines are Top-of-the-line. Instructor was excellent and motivating. All the staff members were friendly and knowledgeable. Facility was clean and well maintained.

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★ 5

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★ 5

Absoluetly love the trainers and staff here. Great work out, every time! I recommend this gym to everyone! The work outs are managable for everyone to do, since you can go at your own pace. Two thumbs up!

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★ 5

It's always different, never boring, goes by quickly and makes me work to my potential each and every time.

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★ 5

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★ 5

Best gym around I highly recommend to everyone. Great trainers and staff.

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★ 5

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★ 3

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★ 1

Giving them 1 star because I can't give them a 0. Extremely unprofessional owner. I was fraudulently charged without even taking a single class. DO NOT GO HERE.

I went to this location to take my first class (which is free so you can get an idea of how the classes are run) on the 28th of September. A sales representative by the name of Ashley handed me a sheet to put down my basic information, credit card info, and initials. I clearly instructed her that I would put my information in, but I would not be putting a credit card on the file because I did not want to initiate a membership without knowing if I would like the classes or when I would even be back in town (was traveling a lot at the time and since their classes expire, i did not want to waste them) but that I would most likely return on the 3rd of October to schedule my classes. She told me that was fine but I would still have to sign and have them hold a credit card for the remainder of the class as collateral for the heart monitor used during their fitness classes. I was reassured that I would not be charged for anything until I started my classes.

Fast forward to the 26th of October I check my statement and sure enough they illegally ran my card. I purposely left the credit card field blank on the paper, however when I gave them my card to hold for the duration of the class, Ashley cleverly filled it in. This was verified once I started a dispute with my bank due to the "bubbly" handwriting on the form, which was clearly different than mine.

After 2 months of going back and forth, explaining my situation to countless "team members" and finally being hung up on by the sorry excuse of a manager/owner I realized that I was fraudulently charged and had $100 stolen from me.

I just want possible future customers to be aware of shady tactics that are being executed at this location. I should have known not to trust a clearly out of shape employee working at a gym, somewhat ironic

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★ 5

Best Place EVER!! Rolando does a great job at motivating people, helping with form, the music is amazing and if he knows your fitness goals he will try to support that as much as he can during the workout! Great place to be and the SA are super friendly too!!

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★ 5

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★ 5

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★ 5

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★ 5

Best workout I've had since I was a training athlete. This is great for me because it's impossible to get bored or stay stagnant. I feel a sense of accomplishment everytime I leave, plus my stats are emailed to me and I can track my progress easily. I'm definitely comming back for more

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★ 5

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★ 5

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