★ 5

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★ 4

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★ 5

Amazing try it out young people good environment it rocks

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★ 1

SCAM!!!! You gotta tel them know A MONTH IN ADVANCE you don’t want to go anymore! You can’t just decide not to renew your membership. Also the receptionist or manager with curly hair is so fake I can’t believe it
UPDATE!!!
Even though I paid for another month after signing the cancellation form THEY ARE TRYING TO CHARGE ME AGAIN!!! I can already tell this is going to be a headache. DONT TRUST THEM

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★ 5

Facilities are always clean and in good working order. Love this studio and all of their coaches, special shout out to Coach Ang, Stephanie and Makayla. Thank you for all your continued support and help!

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★ 5

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★ 4

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★ 5

I love that every day is a different workout! Coaches are great at pointing out proper form and they are so motivating! Love our coaches!

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★ 5

Awesome workouts and coaches!

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★ 5

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★ 5

Attended 8 classes while visiting the area. Everyone at the Front desk were friendly and helpful. All coaches were great, energetic and focused. Showers clean with hot water. Treadmills need deep cleaning.
I recommend this location.

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★ 5

I love that orange theory has locations all over the country and that I can show up at anyone of them at a scheduled time and all I have to do is follow the instructions of the instructor and try my hardest and the results will come.

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★ 5

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★ 5

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★ 5

Great cuts of meat! Plus, using the stone is fun. Their garlic based house sauce is delicious 😋 I go often.

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★ 5

Encouraging and motivating atmosphere! Great trainers who keep you accountable! Quick and efficient work-out

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★ 5

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★ 5

Love the workouts. The Coaches and staff are great. Everyone is friendly and helpful. And the place is kept very clean.

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★ 5

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★ 5

I joined Orange Theory at the beginning of September after years of poor motivation to go the gym. I had always hated group fitness because I felt like I didn't know what to do. Here, I've never felt that way. I got an intro to Base, Push, All Out and the equipment they use ans every step of the way, I feel guided. I never know what my workout will be and love that the coaches walk you through each step. I also love the different class availabilities so that I can come in during my lunch hour or in the evening and still get in around my work schedule.

The coaches and staff are very friendly and within a few visits remember your name and give encouragement throughout each block.

Bonus: I've hit most of my fitness goals in just two short months and see a visible difference in my muscles.

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★ 4

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★ 5

Super efficient, challenging and motivating!

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★ 5

My favorite gym ever!!!!

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★ 5

Coach Ty is one of the very best coaches at OTF! He pushes me when I don’t push myself, I need that encouragement! Best 1 hour of my day!

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★ 5

Love the trainers! Best gym ever

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★ 5

Love coming here. Always great and varied workouts.

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★ 5

I love OTF so much. So much so that I’ve met lifelong friends at this gym while also working towards lifelong fitness goals. Coaches are enthusiastic and encouraging. Workouts are challenging, music is great and theme days are fun!

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★ 5

Four years and counting! Love my happy place and my daily orange pill. Never boring!

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★ 5

Six years strong as an OTF member. Love that the workouts are always different everyday!

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★ 5

Orange Theory Fitness is a great workout that really does work. The coaches and staff are professional but also playful and encouraging which makes the workouts actually fun to do. There are theme days and specialty workouts which keep you motivated. Tonight Coach Ang asked if everything is okay with me because she said she's never seen me come into class without a smile. I was just tired but it shows they really care too. The members are great and you feel like you are part of a team. I love my OTF crew!

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★ 5

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★ 5

Great coaches and staff. Great workout!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I had a horrendous experience trying to join the studio as a new member. I was told I would have to reschedule as soon as I arrived for my first appointment and was not shown any time of day. The male staff member refused to look me in the eyes when speaking and was more focused on his phone than speaking to me and seemed to not care whether I join or not. On top of this, when I voiced my concern to another male staff member over the phone about this incident and why I would not attend the facility they subsequently hung up on me. Terrible customer service with no regard for their clients.

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★ 5

Coach Lo is the best!!! Orangetheory is what got me into fitness—I don’t dread going to the gym, I LOOK FORWARD to my next burn!!

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★ 5

I love this location. The front desk staff are always friendly, welcoming, and very helpful when you need something. The coaches always have amazing energy, and are quick to correct your form if you need it, to keep you safe. The studio is always super clean and tidy, and the equipment is always in tip top shape! I’ve loved every workout…even the ones I hated! Lol

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★ 5

This experienced and caring staff is what the world needs more of. The programs and processes used by Orangetheroy is what I need more of. I am a fan of both the people and the process! If you not exercising - may you should consider it for the reasons I have - 1. I need to be better for my family 2. I can't be better for my family if I'm not at my best. Therefore, I have two BIG reasons to stay in good physical shape. The money and time commitment are secondary. If you need a place to get the right plan for you and where the people an truly interested in you. I strongly suggest to you, as a friend did to me, go experience Orangetheory - today!

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★ 5

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★ 5

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★ 5

Great coach, facility, individual instruction - wish I joined sooner.

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★ 5

OTF on maguire is highly recommended the coaches are great and staff is very friendly. If you are looking for a goof workout this is the place!!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 3

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

I was a member at this location for a few months before Covid hit and had to place my account on hold while the pandemic was raging nationwide. I’ve been charged for 2+ months of their membership fees after the studio opened without much communication that they would be reopening and not keeping members accounts on hold. Ive now been trying to get a hold of them to cancel for weeks without any response to emails, calls or texts. These people are hoping to squeeze as much out of people before they shut down! All during a pandemic and an economic recession.

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★ 5

OTF always mixes things up and keeps it interesting. I was out of shape and stuck with it for 6 months. Lowered heart rate, lower blood pressure, and lost weight. I'm happy 😊

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★ 1

TL/DR… Terrible customer service. Refusing to refund money A WEEK after promising it. Not returning calls to customers.

We’re in the middle of a global pandemic, and unemployment rates and basic civilian hardships are at an all-time high. At the end of March, all OTF memberships went on a complimentary freeze since the studios would be closing in light of the COVID-19 pandemic. When the OTF Winter Garden reopened on May 25, 2020, I called and left my membership on freeze. I live with kids half the time, I was unemployed due to losing my job because of the coronavirus, and I have l always been super susceptible to picking up sicknesses myself. Going back to a gym just wasn’t (and still isn’t) in the cards for me, especially since Florida is currently a hotspot for the virus. Throughout May and June, I spoke with multiple associates (whenever I could manage to get them on the phone, seeing as it was nearly impossible half of the time) and told them that I wanted to remain on freeze for the time being. In July, I noticed a membership charge to my card and realized that I must’ve forgotten to check-in again about continuing my freeze. Once again, I couldn’t get an associate on the phone and so I texted the studio number and explained the situation, to which the worker replied that it was no problem. They said they would leave me on a freeze and refund the fee immediately. Awesome, I thought. How kind and understanding of them…

Plot twist, EIGHT days later I’m contacted by the Studio Manager, Jonathan, who promptly tells me that they actually won’t be honoring what the associate told me and will not be refunding me because I was a SINGLE day late in telling them. (Again, it had already been confirmed and promised to me by an associate over a week prior. I had it in writing and everything.) Jonathan wouldn’t budge on it and said that the only way to *possibly* get the refund was to go through his higher-up Daniel Bentley. Jonathan said, “Were not trying to be unsympathetic to what’s happening to people because of COVID.” This made me laugh because what he was doing is the literal definition of unsympathetic and selfish... So I sought out Daniel Bentley and (I shouldn’t have been surprised) it was nearly impossible for myself or my partner to get in touch with him. At the beginning of August, I was (thankfully) able to secure a new job and I have been working odd hours, so my partner has been helping me try to reach Jonathan or any other studio management, to no avail of course. The studio ended up BLOCKING my partner’s phone number, saying he was “blowing up the phones” and “aggressive”... Perhaps if the OTF Winter Garden customer service didn’t suck so badly and the higher management would actually return calls to their valued customers, we wouldn’t have to blow up their phones. Just food for thought... Also, calling 1-2 times a week isn’t exactly “blowing up the phones”.

I was FINALLY able to get in touch with Daniel Bentley this past Thursday after a month of my partner and I trying to reach him. I was told that my refund was still not happening... Instead of owning his associate’s mistake and honoring what was promised to the client, a principle I that was always part of my basic customer service training during any of my sales/retail jobs, he refused to give me my $70 back... even though I haven’t set foot in that gym since March. I was literally unemployed in July and struggling to eat, yet OTF thinks they’re more important for that. We’re in a global pandemic right now (something that Daniel mocked me for repeating in our phone call) and I cannot think of a less humane response. From the sounds of my conversation with Daniel, I am not the only one was has been treated this way either unfortunately. Well, the message has been received loud and clear, and I will NEVER invest in this company that basically steals from its clients while the world has gone to hell.

The OTF Winter Garden always boasted of “being a family”. Well Daniel and Jonathan, for future reference, this isn’t how you treat your family.

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★ 5

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★ 1

They wouldn’t let me cancel my membership during covid over month and half ago. Policy requires 30 days notice, I gave that. Their excuse was they didn’t have access to the account. Well they had access to respond to my message apparently.

Now I’m moving away and have no use for their gym.

What they’re trying to do is screw you by charging you another month of membership to cancel.

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★ 5

Best workout ever

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★ 5

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★ 5

Class is never the same, always keeps you guessing and extremely motivated!! 1 hour FLIES by!

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★ 5

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★ 5

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★ 1

Avoid this Orangetheory Winter Garden! After a free workout, which was a good workout, I received dozens of sales calls on my cell. I left numerous messages to get an appointment for a workout, but could get no return calls. When I went to end the membership, I was told it’s a 30 day cancellation and so was charged for 2 months for 1 workout. Stay away.

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★ 5

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★ 5

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★ 5

This is an amazing fitness center everyone is so helpful the coaches are incredible, my husband and I enjoy it, we've just began the program and we're hooked :-)

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★ 5

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★ 5

I like that the workout is always different, but challenging. I like that I do exercises at OTF that I wouldn't do on my own. The workouts hit more muscles (and different muscles) than I would on my own.

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★ 5

Loving this gym!! Orange Theory is exactly what I'm looking for in a fitness program. Everyone who works there is great and welcomed me right in. I've been working out here for about a couple of months and enjoying it and the great workout I'm getting.

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★ 5

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★ 5

The staff are amazing and very welcoming.

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★ 5

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★ 5

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★ 5

Great Customer Service and awesome workouts!

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★ 5

In overall it’s an amazing place to workout! Great staff and members; Great family environment.

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★ 5

I love the energy and structure of the classes! It is ALWAYS a great workout!

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★ 5

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★ 5

Amazing coaches and best work out ever!

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★ 5

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★ 5

Finally a place to get a full body workout and not having to think about what am I going to do today?? Been a member for 2 years and watched my body transform for the better! Great coaches and great people all in a family wanting to better their lives

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★ 5

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★ 5

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★ 5

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★ 5

I love the classes! Coaches are really cool and encourage me to want more and more! Super indicated for those who seek health and well-being

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★ 5

Great coaches!

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★ 1

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★ 5

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★ 5

Orange Theory workouts change daily tricking your body to challenge different muscles and the variety keeps you eager to return for more. The motivational coaching style and music keep the sessions lively. Just when you are feeling tired or your focus wanders, you often discover that the class is almost over. If you maintain a consistent schedule, you will see many familiar faces making it a nice way to make new friends.

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★ 5

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★ 5

The trainers motivate you so much to push a little further. Love the music...love the switching from treadmill to rowing to weights or vice versa...feels like I am working on several parts of my body in one workout. Very friendly staff. Do not feel intimated there as I am just starting to work with weights for the first time

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★ 5

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★ 5

Very friendly helpful staff, encouraging coaches!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Such an awesome workout and great trainers!!!

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★ 5

Great place to get a killer workout. It is also a great place to meet new friends. Everyone is very friendly and encouraging.

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★ 5

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★ 1

SCAM
super sneaky business that tricks you and makes it impossible to cancel without even more money spent

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★ 5

I love the structure, the staff and the varying types of classes. It is challenging, but fun. I also have old injuries and love that options are provided. 😍🤗👍❤

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★ 5

The best 1 hr workout you’ll ever do.

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★ 5

Great staff, Coaches and workout! Fitness at it's best!

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★ 5

I like everything about these workouts! I like how positive and encouraging coaches are, I love the positive atmosphere! I love how great I feel after I’m done! I love love love the loud music!!! Just love everything! I’ve been a member since March and this is the longest I ever worked out in my life lol!

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★ 5

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★ 5

This yogi needed a little Yang in her life. Grateful to Orangetheory for filling the void. Flexibility is wonderful, but a truly balanced body is one that is strong, flexible and that can endure easefully. Orangetheory is well balanced and has a high positive energy. Coaches are kind, knowledgeable and encouraging!

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★ 5

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★ 5

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★ 5

I am addicted to OTF I really tell everyone I meet how it’s helping me get stronger mentally and reaching my weight loss goals. I take out my phone and show the app and they laugh like are you getting paid for this. Lol. Special thanks to my favorite coaches Roddy and Nick. Seriously - right when my tank is empty they turn up the energy “leave it on the row” Roddy would say or “see what you can do” Nick would say. As a single mom it’s challenging to get to the gym when you’re constantly on the go and sometimes no extra hands to make time for myself. So I make the time like they say and I decided to invest in myself. I’ve always been an athlete. But when we get older and our bodies change we have children things slow down. So when I started it was challenging but I took my time I walked I took breaks and the coaches checked on me to make sure I’m ok they corrected my form BUT I didn’t allow myself to get discouraged or intimidated by those who were sprinting or lifting heavier or moving at a faster pace. I always went my own pace because I knew I would come back to push some more and more. Eventually I ran longer and walked less and lifted a little more or did one more rep. I’ve tried CrossFit Bootcamp Insanity T25 Beachbody I mean you name it but OTF beats them all. It’s interactive with the heart rate monitor and gives me my caloric burn that’s very important. I love the afterburn. Big shoutout to owner Stefan for all your help and motivation getting me on board. Everyone at Winter Garden makes effort to be so accommodating. I am your #1 ambassador. Thanks for all your support, smiles, high fives, and all outs!! otf for life
Guerly

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★ 5

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★ 5

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★ 5

Must go

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★ 5

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★ 5

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★ 5

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★ 4

Great place to workout. And it is a full hour of workout.

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★ 5

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★ 3

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★ 5

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★ 5

When I first started I was unsure of how I would feel coming here, but I've been here for over a month and can honestly say that I'm happy that I picked this gym. It's not easy that's for sure but it pushes you to the limits and makes me want to push even harder every class I take! Also the staff and coaches are awesome! I would 100% recommend this so if you have not tried it yet, you are missing out!

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★ 5

My favorite location, staff is on top of everything! Positive atmosphere, great coaches and awesome music each class! Love coming here to workout!!

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★ 5

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★ 5

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★ 3

The reason I am only giving 3 stars is because after joining Orange Theory I was told to use the app to book and cancel classes. I have been using the app for about a month until I cancelled a class (several days in advance), but it didn't show up as me cancelling until the day of the class (a seriously delayed response in the system). I am familiar with their 8 hr. cancellation policy and if I was cancelling that late (which I wasn't) I would have called. Anyway, I got charged for a class and have no proof that I had cancelled. When I went in to talk to someone, that is when they informed me that the app was faulty, and the company was working on a new app. I was told (a little too late) to text them if I cancel so there is proof of the cancellation (that to me is needed to know information I should have gotten when I first joined)! Anyway, it still bothers me that I got charged for a class I cancelled, so that is why the 3 stars. Other than that, the instructors are great, and friendly. The classes are fun and always changing so you don't get bored with the same workout.

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★ 5

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★ 5

I love that I have a coach for the entire hour and it is like a class.

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★ 5

Just starting out here but already have a sense of accountability that I've never had at any other gym. The class is paced and well spread out to keep you invigorated and on task. It's a nice visual to see what you're burning and to have your own personal goals to hit each time. The hour goes fast or slow depending on what you put in!

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★ 5

Great workout! Was looking for a workout that was a mixture of cardio and weight training and is also never the same workout twice. Great mixture of weight training and cardio. I look forward to the workouts and the challenge. Great workout no matter your fitness level.

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★ 5

I’m addicted! I’m here 5 times a week! The coaches are awesome and the workout is different every time! The music keeps you hype throughout the session and the energy from the coaches is infectious! This is a must try!!

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★ 5

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★ 5

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★ 5

The workouts are both challenging and fun. The coaches bring encouragement along with working to raising your own expectation for each workout. It's been the first gym I've stuck with for more than a month. I've lost 13 lbs and I rave about it to everyone who will listen. I love the music mixes and the good vibes when you walk in the door. The staff members always has a smile on their faces and they know my name (even the new ones). High fives are most appreciated. It's the perfect balance between weight training and cardio. I'm never bored and hardly look at the clock to see how much time is left in the class.

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★ 5

I LOVE this orange theory. I signed up for my first OTF membership here because it was close to work, and now I find myself commuting from downtown just to attend classes here. They far exceed any other studio in the area. Molly and Shane were so helpful and made this experience great. And I highly recommend the trainers here! They are amazing.

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★ 5

Very helpful desk staff and the workouts have been amazing. Starting to see some great results in just three sessions over the last 10 days!

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★ 5

Great Coaches...Great Classes...Worth every penny!

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★ 5

Great workout, never boring, different workout everyday.

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★ 5

Being coached to work hard - They really push you to do your best - Love just going to workout and not having to think about it - Letting them tell me what to do

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★ 5

Kept me moving and I never got bored

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★ 5

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★ 5

What a great workout. I attended the 5am class and felt energetic the rest of the day. I'm looking forward to the next session.

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★ 5

OTF Wintergarden is amazing!!! Not only are the workouts awesome, but most of all the people behind the workouts. From the coaches energy and passion..… To the front desk that is always there to greet you with a smiling face even at those EARLY 5 and 6 AM classes. The owners are also great and very much involved in making sure all members have a positive OTF experience!! I highly recommend OTF to anyone looking for a great workout!!

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★ 5

I love that the workouts are different everyday and that they are challenging but the coaches always provide alternative options if you need them. All the coaches are awesome! They are very encouraging and challenging but they also pay close attention to individuals if they see them struggling. The location is great and provides numerous class times to fit everyone's schedules. I'm really enjoying it so far.

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★ 5

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★ 5

I love the high energy in the facility, the experience is fantastic overall. I enjoy the coaching and support, the instruction and encouragement. The people that come into the gym to workout are also fabulous - everyone is supportive and kind. Also, it makes me happy to see the motivational quotes up on the walls, they keep me going during the workouts!

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★ 5

Best work out ever! Love Coach Laura!

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★ 5

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