★ 5

We waited a long time before they opened. The new gym has all the equipment and is very clean. The staff are always friendly and nice.

Source: Google

★ 5

Great fun , friendly clean gym and brian does a great job running the place , plus I enjoy the new supine press 💪.

Source: Google

★ 5

Source: Google

★ 4

Nice and clean, good interaction with employees who go out of their way to help. However, have only two sit down elliptic machines, had to wait several times to use. You have an older population that are using more of the adapted equipment for their needs.

Source: Google

★ 5

Knowing it’s new, this location still does a great job of keeping the place and equipment clean and organized. Shout out to a young man by the name of Nef for being a huge asset to the company and exceeding customer service responsibilities with a smile on his face.

Source: Google

★ 3

Gym equipment works fine but extremely cold shower!!

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★ 5

Best deal ever in a gym membership. You can quit anytime.

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★ 5

Adding kickboxing bags and machines for neck exercises would be the cherry on top. Great place

Source: Google

★ 5

My 3 sons and I joined about a month ago. We love it. Shout out to Brian, Emma, Aaron and the whole morning staff. They are so friendly and helpful.

Source: Google

★ 5

Source: Google

★ 5

Good location, great equipment, very clean, friendly staff.

Source: Google

★ 5

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★ 2

Place is brand new looks nice however The showers were cold ?? And there was no wifi ?? Smh

Source: Google

★ 5

I love pf ❤️❤️❤️❤️

Source: Google

★ 2

I have never seen anyone cleaning in there, and they really need to enforce some rules, a lot of people don’t clean the machines after use I would say about 30% don’t , and why would they, there are no signs that say so

Source: Google

★ 5

Good clean new gym with all the equipment. Inviting workers, good crowd and not as busy as other “more in town” PFs.
Sad to see 1 star reviews from miserable people.

Source: Google

★ 1

Got this membership for 1 main reason, to take warm showers because my home well water is of poor quality. There is no working water heater in this building.

Please comment on this review when it is fixed.

Source: Google

★ 5

Easy to workout in the mornings. Staff is great and friendly.

Source: Google

★ 5

Great location, great equipment and very clean and well maintained.

Source: Google

★ 5

Planet Fitness in Westlake is a great gym—clean, welcoming, and well-equipped for every workout. The staff is always friendly and supportive, making it easy to stay motivated. Just like they keep fitness simple, Comfortly HVAC proudly serves our Westlake neighbors with expert AC repair, installation, and maintenance to keep homes comfortable year-round.

Source: Google

★ 3

I’m at Planet Fitness six days a week, usually very early. As a morning gym, this place is terrific: well-appointed, brand-new, high-quality equipment, clean floors, and a focused crowd. Even when it’s busier, people are courteous and happy to let you work in on a machine. If you go 5 AM–12 PM (or late night), you’ll have a great experience and a consistent routine. The afternoons are awful.

What’s great
• New, high-quality machines and a thoughtful layout
• Morning vibe = disciplined, friendly, efficient
• Easy to build a full workout with minimal waiting

Needs attention
• A few machines have loose nuts/bolts. I’ve reported this more than once and it still hasn’t been addressed. One staff member even told me they don’t have the tools on-site to fix the machines and that explains the delay, but it’s not acceptable for a gym.
• The bottle-filler water has a slightly funny taste, which is not a dealbreaker mid-workout, but noticeable.
• Hours changed after week one. They were essentially 24/5 the first week, but the “City” of Westlake required shorter hours. I get that this may be outside Planet Fitness’s control, but it still detracts from the experience (the “city” honestly feels like an overgrown HOA with a control complex).
• Customer service is uneven. Some staff are fantastic and welcoming; others feel checked-out. The contrast is noticeable.

The big issue (3:00–6:30 PM)
After school, it’s often overrun by teenagers—not lifting, just hovering on machines, goofing off, running around, even using the Smith machine like a jungle gym. I’ve seen open-toed shoes on the floor and, at one point, six teenagers wrestling in the bathroom. I’ve raised this with staff, asked for a manager, and never got a call back. For paying members trying to stay consistent, this is unacceptable: it’s unsafe, unwelcoming, and wrecks your workout.

Pro tips
• Go early morning or late night for the best, most productive sessions.
• Bring your own water if you’re picky about taste.
• If you find a loose machine, note the unit number and ask for a maintenance ticket so it’s trackable.

Feedback for management (easy wins)
• Equip the team with a basic maintenance toolkit and a same-day escalation path to a tech/vendor.
• Enforce footwear and floor rules - no exceptions.
• Active floor supervision from 3–6:30 PM; if afternoons are effectively an after-school program, make it official: supervised teen hours/classes with required memberships and clear conduct standards.
• Close the loop on maintenance requests and return calls because consistency matters.
• Level up customer-service training so every shift matches your best employees.

Bottom line:
Morning crew? 4.5⭐ experience. After-school window? 1⭐ until policies are enforced. Average it out to 3⭐ overall—with a clear path to 5⭐ if maintenance is addressed (tools on-site!), hours are optimized where possible, and the afternoon crowd is actively managed.

Source: Google

★ 5

Source: Google

★ 3

I haven’t been as of yet. Came on to look at today (Labor Day) hours to find this location is only open 5am-11pm. This saddens me as I was looking forward to starting early morning workouts, head home by 5am to prepare for work. This location is 7minutes from my house vs driving 30minutes to the RPB location. Hopefully the hours increase soon.

Source: Google

★ 5

Outstanding gym! Brand new, state of the art machines and most importantly the staff is very friendly, accommodating and knowledgeable! Keep up the great work!

Source: Google

★ 5

Good gym , nice ,clean and friendly staff . But they do need a supine bench press machine badly and heavier dumbells ( only 75 lbs . )

Source: Google

★ 5

I’ve been waiting for you for so long, and finally, you’ve opened. The gym is spacious, with plenty of equipment and different areas, including spaces for functional training.

Source: Google

★ 5

I attended a private wedding there. This facility is very nice. They have a coffee shop in the lobby area. Unfortunately, I wasn't there for a regular service so I can't comment on that.

Source: Google

★ 1

Not even open a week and their hours have already changed (no longer 24 hours) … not to mention it says they open at 5am and no one was there yesterday to open the doors!

Source: Google

★ 5

Source: Google

★ 5

This is by far the biggest and cleanest Planet Fitness I’ve been to. It has HydroMassage stations and red light therapy chambers! The fact that it’s within walking distance from my house is the icing on the cake—no more driving 30+ minutes just to go to the gym.

Source: Google

★ 5

This is the nicest and biggest Planet Fitness I’ve seen. Endless cardio machines. Tons of equipment, even three separate areas for dumbbells including a functional training section. Excellent addition to Westlake.

Source: Google

★ 5

Love all the different equipment available and how attentive the staff was with helping everyone! I only wish they had more cryobeds!

Source: Google

★ 5

Loved all the new equipment and the functional training equipment section

Source: Google

★ 5

Source: Google