★ 1

While the stretching services themselves are excellent, the business practices at StretchLab Orlando leave a lot to be desired. If you purchase a package of sessions, you’d reasonably expect to use all of them — but the sessions expire far too quickly. For those with busy schedules, this policy feels unfair and inflexible. If expiration dates are going to be enforced so strictly, the company should at least require clients to schedule all sessions upfront to avoid losing what they’ve paid for. It’s disappointing that a place offering such a beneficial service is undermined by questionable business policies.

Source: Google

★ 1

If their was zero stars I would give them that rating for poor accountability and customer service so I received a text this morning saying they have availability at 12pm great I thought as a first time costumer with the inductry offer discount for a. 50 min stretch great I think ill go to the gym then get stretched so I go no one at the front to acknowledge customers walking in ok I thought finally I found a manager asks If I have an appointment yes i do they cant find it ask my name over and over I show them my text from their what. I find out its a AI BOT so I take a seat one manager tells me they dont have a available time which was told to me they did? Offered me. A 25 min strech no thats not what I wanted between two managers that were their they can't figure out the problem they blame the bot really if you. Can't even get scheduling right you think im going to trust my body in this place i said no thank you and left I wouldn't recommend or give this place my business highly unprofessional for a first impression I got a call later offering me a 50 min session for free no thank you you wasted my time I was on time how come they couldn't fix it then? No thanks dont get your time wasted like I did.

Source: Google

★ 1

What a total joke this place is. There's some good people that work there, but the management is a complete joke. You get sucked into the membership and they pause it and then bill you. It's a joke. There's other places go somewhere else

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★ 5

I’ve been working with Jose at StretchLab and he’s incredible! I came in with constant neck pain, and after just a few sessions I’m completely pain-free. He’s extremely knowledgeable about body mechanics and overall wellness, and always takes the time to explain what he’s doing and why it matters. Highly recommend Jose if you want real results and a trainer who truly knows his stuff!

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★ 5

Ayer fue mi primer entrenamiento . después de ahí me siento mucho mejor

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★ 5

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★ 5

If you go there, you want to either book with Alan or Jose. You will not regret it. You will come out of there feeling great.

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★ 5

Excellent experience but can be subject to your designated stretcher of the day. Overall highly recommend for those of us who ned assistance with stretching or additional support/motivation

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★ 5

Love love love it! I am a golfer and going twice a week keeps me on the course and in the gym! Katie is a rock star!!! highly recommend! todd, winter park

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★ 5

Awesome place! My favorites are Dani and Harry! Since I’ve been going my low back pain and tendinitis has significantly improved!

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★ 5

Very good. You may need to go through a few trainers to find two that you like. I enjoy doing to either Jose or Alan

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★ 5

A wonderful place with a caring staff. Give it a try to increase your general wellbeing. Jose is awesome, attentive, and cares.

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★ 5

El mejor servicio! Joel es el mejor estirando. Súper recomendado!!!

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★ 5

I love StretchLab, it couples well with other activities I do Pilates, chair yoga and deep tissue massage. Stretching helps with increasing flexibility and is excellent for stress relief. It allows you stretch further than you can by yourself. I've tried other stretching services and found I like StretchLab the best, and Winter Park location in particular. The space is comfortable, spacious, and storefront allows the light in from outside. I see Amandalyn. She's caring and professional. She is very competent and instructs me on stretches I can do on my own to build on my sessions with her. I highly recommend StretchLab Winter Park. 😊👍

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★ 5

I've been going to StretchLab for few years now, the team is great, flexologists and admin staff are always friendly, helpful and knowledgeable. Thank to StretchLab for my flexibility, it helped in a speedy recovery after shoulder and knee surgeries.

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★ 5

Tory, Amandalyn, Sarah and the rest staff are great! Helped and still helping my lower back!

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★ 5

I've been a Stretch Lab client for about 6 months. I've had sessions with most of the flexologists. My favorite is Roya. I feel the most limber in my sixties since my much earlier days. My activity level is very high and the aches and pains are less severe. I highly recommend this business.

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★ 5

Love it. The therapists are awesome!

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★ 5

I love Stretchlab and highly recommend Amandalyn.

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★ 5

Need a stress reliever? You will definitely get that here! Not only do you get a great stretch experience, you also feel taken care of. Their one on one sessions are amazing and they take the time to get to know you while they reflect on your stretching needs.

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★ 5

I had my first stretch today with Flexologist, Matt. I had a wonderful and positive experience getting stretched. Matt was professional, experienced and very knowledgeable. I felt much relief after completing the stretch evaluation. I would recommend this Winter Park location StretchLab to anyone struggling with tight muscles.

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★ 5

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★ 5

I had a highly positive experience at Stretch Lab, greatly attributed to Manager Mary and my Massage Therapist, Natalie. Their professionalism and expertise were evident throughout my sessions. Natalie, in particular, demonstrated exceptional skill in massage and assisted stretching, significantly contributing to my overall well-being and flexibility. I extend my sincere gratitude to Natalie for her outstanding service and to Mary for maintaining an exemplary standard of customer care. I wholeheartedly recommend their services.

Source: Google

★ 1

High turn over rate

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★ 4

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★ 5

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★ 1

I went to the Winter Park location today to redeem a gift card that my daughter gave me for Christmas. The person at the front desk said that they needed to build a profile on me before I could redeem my paid for session, the profile included having a credit card on file. Because my credit card has been “hatched” so many times I said that I would prefer not to have a credit card on file until I decided to sign up for additional treatments. The lady at the front desk said that they had to have a credit card for situation like; what if I left with a pair of socks that I didn’t pay for… seriously!? I asked to speak to a manager and was able to speak to the regional manager. Her reasoning was, what if I came back and got another treatment and left without paying for it. To which I replied, if I sign up for additional treatments, I will put a card on file. I simply don’t want my card on file at a place that I didn’t do business with, seemed reasonable to me… She said it was their policy and if I wouldn’t give them a card to put on file, they would refund my daughter’s money.
I understand why they want a profile on potential new customers and why they would like to have a credit card on file before someone is a customer but I don’t understand why they would turn customers away from a pre-paid treatment. The policy may be a corporate decision or it maybe a franchise decision but, in a world where customer service is slipping so badly this is an example of “the customer service race to the bottom

Source: Google

★ 5

A great staff and I'm seeing progress with my pain! Thank you.

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★ 5

I visited the Winter Park, FL StretchLab on 14.8. I arrived early for my 50-minute session at 1330. I was greeted warmly by the Manager and informed my Flexologist would be with me shortly. The studio was clean, well maintained and thoughtfully designed/decorated. While waiting, I used the bathroom and it was super clean.

My Flexologist, Madalyn, was ready to start right at 1330. She explained the objectives for the session and made me feel very comfortable as we got started. I thought Madalyn was excellent.
She was professional, thorough, effective, and efficient ... along with being an outstanding people person with a high EQ.

She sought feedback from me regularly throughout the session. Madalyn also provided me with a series of suggestions and recommendations that will help me during future gym workouts. The 50 minutes passed very quickly and I felt much better after all the guided stretching. I would unhesitatingly recommend StretchLab WP in general and Madalyn in particular.. Before leaving I booked my next session ... being sure it was with Madalyn!

Source: Google

★ 5

Rate the stretch a 5 and Joel is a pleasure to work with

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★ 5

Always a great experience. Wonderful staff! Rob is innovative and concentrates on my problem areas giving me great resolution.

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★ 5

Christian was fantastic! Very knowledgeable, friendly and makes you feel comfortable during your stretch. I am so glad I went and looking forward to my upcoming stretches.

Highly recommend this place to anyone who has a physical job, works out, or just needs help with flexibility.

Source: Google

★ 5

You know you guys are AWESOME!!!!

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★ 5

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★ 5

Joel R. Is outstanding. Ask for him

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★ 5

Suzanne gave me a great session today!

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★ 5

Tesha is always great.

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★ 5

Rob is awesome!!

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★ 5

Just met Chris, he did an amazing job on my stretch session. Thank you 😊

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★ 5

Love working with Amandalyn. I always feel better when I leave after my visits.

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★ 5

Tori is the bomb

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★ 5

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★ 5

It was my first assisted stretch. I have spent years in pain and 1000s of dollars on chiropractors and supplements. Half way through my 50 min stretch I was already feeling relief in my problem areas. The day after my muscles were slightly tender, but that’s to be expected after the intense stretch I needed. After an alignment at the chiropractor by the next day I start feeling “off” again. Thanks to Stretch Lab I still have the mobility and relief I received from my service.

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★ 5

They’re all very nice and accommodating.

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★ 5

Amandalyn is skilled and personable. Highly recommend StrechLab and Amandalyn.

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★ 4

Great stretch, all personnel super professional, clean studio.

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★ 5

Tori is amazing!

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★ 5

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★ 5

Rob is very knowledgeable!

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★ 5

Rob is the best!!! Stretch therapy has changed my life for the better. I will always include this therapy in my health journey. I started with a frozen shoulder and other issues. Now I have incredible flexibility, mobility and zero pain. Rob specifically is a miracle worker but everyone there has their own talents. I cannot recommend Stretch Lab more.

Source: Google

★ 5

StretchLab has been an amazing addition to my weekly self-care. I can truly say it has enhanced my flexibility and lowered my stress! My trainer Rob is absolutely the best! His knowledge and professionalism should be appreciated and commended by your company.

Source: Google

★ 4

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★ 5

Had a great, first-time session with Joshua! He was informative and knowledgeable. I loved it and I will definitely be back! My tight muscles from drop foot and walking with a cane keep me stiff but Joshua was able to loosen my muscles with no problem.😎

Bailey, my first point of contact, was also a welcome addition with SMILES and laughs. 🙏♥️🙏

Source: Google

★ 5

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★ 4

Good to be back

I’ve been away for several months.
And my body sure knows it
My trainer today. Had to give me a quick session. Focussed on the problem area and worked out the pain.
I’m sorry I was distracted and didn’t get his name. We have worked together, before and he is always as good provider

I’m very happy with todays results

Source: Google

★ 1

This is a great place to get help with mobility and pain relief. Suzanne was very professional and knew what stretches would help me. However be very careful with the fine print of their contracts! I found out the hard way that the sessions you paid for don’t roll over to the next month and on top of that they require a 31 day’s notice to end the contract. It started off great but didn’t end well ☹️

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★ 5

Robert is amazing

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★ 5

Josh favorite team member.

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★ 5

Had a recent stretch at the winter Park location. Matthew was wonderful explained everything thoroughly. He really took his time and put great effort into ensuring a great stretch. Highly recommend!

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★ 5

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★ 5

It was a good experience I feel stretched and more relaxed

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★ 5

Eva is great!

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★ 5

Tori :)

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★ 5

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★ 5

Rob and Tori really understand kinesiology and the skeletal-muscular make up of the body. They are intuitive and they not only listen to the client but most importantly listen to the clients body. is nothing short of amazing. They use their experience and knowledge of the human body to ensure you leave the place feeling like a new person.

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★ 5

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★ 5

My hips feel amazing!

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★ 5

Thanks for a great first session Suzanne!

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★ 5

I was skeptical of how much benefit I would get from this as I stretch myself out a lot. But I am so happy to have tried this! The benefits are amazing. I've been going to Amberlynn and she is remarkable! I always look forward to my next session.

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★ 5

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★ 5

I didn’t know I needed this experience as much as I did. Joshua is heaven sent! Signed up and committed to getting the flexibility I want and need! Thank you times 1,000!!!

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★ 5

Wow, Cortez really helped me get feeling better.

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★ 5

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★ 5

Rob is absolutely the best!

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★ 5

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★ 5

I really love this StretchLab location! I always book stretches with Tesha, she's helped me a lot with my flexibility and with persistent back pain. I highly recommend booking a stretch with her at this location!

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★ 5

Very good stretching program

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★ 5

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★ 5

Eva is the best. Not only does she stretch me to the very edge of my limits she gives me tidbits of knowledge to help me the days I don't see her. With my disability she is gold.

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★ 5

I have been getting stretched four times a month for a year and about 100 stretches. My flexologist is Jose and he’s been very helpful for my flexibility and overall recovery from many injuries and issues from a stroke that paralyzed my left side 11 years ago. I recommend Stretch Lab to everyone who I know.

Source: Google

★ 5

Tori is amazing. Always my top choice. I very selfishly did not want to tell the world that because then it would be harder for me to find time on her calendar if everyone else knows how awesome she is.

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★ 5

Love this place! Teisha is absolutely the best - very intuitive and talented.

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★ 5

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★ 5

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★ 5

Cody is always bringing it and does a great job.

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★ 5

I feel so much better than before I went in, Matt performed magic and Bailey helped me feel completely confident and comfortable beforehand.

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★ 5

Jose is the best!

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★ 5

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★ 5

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★ 5

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★ 3

I enjoyed the experience. Very professional, and I felt the stretch. I am only giving three stars because, in the end, I believe all the recommendations and suggestions they gave me had a straightforward corporate sales approach; I don't trust their assessment. I will return when my body tells me I need assistance with my stretch, but I do not see value in their member program

Source: Google

★ 5

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★ 5

Love my stretching sessions! The team is so knowledgeable and professional. I feel like a new person every time I leave. I highly recommend you go and start feeling really good again!

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★ 5

Ashlley was outstanding to work with and knew how to hit those neglected muscle regions.

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★ 5

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★ 5

StretchLab has been so helpful now that I am back to running. Cody has been my flexologist from the start and is amazing!!!

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★ 5

Amanda’s did a good job considering I was probably the tightest person ever

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★ 5

Very good atmosphere and everyone is very friendly

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★ 5

Got a session for my boyfriend with Cody and he said it was GREAT

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★ 5

Victoria is amazing to work with! Highly recommend her to anyone looking to schedule appointments.

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★ 5

Eva was excellent! Her skills were great. My body felt so much better. I will definitely book with her again!

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★ 5

Jose was great for my intro stretch today. Looking forward to seeing how I improve over the next few months.

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★ 5

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★ 5

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★ 5

You all are amazing. Thank you for all your help.

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★ 5

I have been a member of the Winter Park StretchLab since the business opened. The staff is always welcoming, helpful and professional. It is apparent that customer service is a high priority. Jose’ has been my flexologist for the majority of my time there. He is an amazing asset to the team. I highly recommend him! He is extremely knowledgeable in all aspects including physiological, biomechanical, nutrition and overall fitness. He takes a sincere interest in his clients and helping them to achieve their fitness and health goals. I can count on Jose’ to send me home with suggestions to continue progressing between our scheduled sessions.

My time at StretchLab has improved my posture and flexibility. Even though sessions can be challenging, I leave my appointments feeling energized and more relaxed physically. Assisted stretching is great for self-care, preventing injury and overall wellness. A membership at StretchLab is a valuable investment in yourself and continued health.

Source: Google

★ 5

Stretch lab is the one of best investments you can make in your body especially for those who are tough on your body. I have been a member for the last 2 years at least 2 times a month and it has been game changing as a chiropractor and someone who does jiu jitsu and is very active.

Source: Google

★ 5

Prior to going to stretch lab, I had had numerous procedures and hours and hours of physical therapy after a bad injury to my hip. A year ago I decided to take matters into my own hands and coupled stretch lab with a chiropractor. I am so glad I did. Thanks to the great staff at this StretchLab and especially to my primary therapist Amandalynn, I can now sit criss cross applesauce; I haven't been able to since my accident in 2016. I can now tie my shoes and get dressed without having to hold on to my furniture. And they haven't just helped my hip. My overall flexibility has gone way up and my pain has gone way down. I am so grateful.

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★ 5

This is a long time I go for stretch lab and I am very happy that I am here and have this amazin place.
You must understand the concept and then feel your body and work together with stretch specialist. I feel myself better after visit. So the muscles stretch and then oxygen goes to your body and you sleep like. Baby at 8 pm.
Amanda Josh
Amanda Lynn all team Aspen is amazing love all and Kim all.

Source: Google

★ 5

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★ 5

Location is super convenient and the facility is modern and clean. I worked mostly with Rob who is extremely knowledgeable and skilled in his profession. He provides you a detailed analysis of your condition and one-on-one guidance with appropriate stretches so you can achieve your recovery.

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★ 5

This place has been amazing and just ontime for me. Everyone is very friendly from the young ladies in the front, & Tony, to the flexologists. My friend visited from England and received a very warm welcome, it was amazing. I have been privileged to have Josh H work with me, the sessions have been right on point and better stretching than I do on my own...its never a dull moment everytime I go, always laughter and I leave feeling better than I did when I got there. Thank you.

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★ 5

Love the team at StretchLab and especially Eva! As an active person I feel like the stretches Eva assists me with really helps my recovery process and relaxes me. Thanks for all your help Eva!

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★ 4

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★ 2

Actually made things worse. I won’t mention his name, but he suggested I didn’t have an injury but needed to work with a nutritionist and personal trainer…suggesting I didn’t have any other problems other than overweight. Of course, he mentioned he would be able to help me on the side and not involve Stretch Lans. Well….I did have a real problem. Wonder if stretch Labs knows their employees are collecting business on the side.

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★ 5

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★ 5

Knowledgeable and friendly staff.

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★ 5

This was my first time but was very productive and signed up for 3 more sessions. Hoping for good results over time!

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★ 5

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★ 5

The assisted stretching always gets my trouble areas. Even areas I didnt expect. I feel rejuvenated after each session. Best investment into my recovery and overall wellness. I can't say enough about the service either. The follow up text or calls are great when life gets too busy.

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★ 5

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★ 4

Good stretching. Nice employees. Nice, clean place. Great option for office workers who aren't stretching enough.

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★ 5

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★ 5

OMG. This was so awesome Tori who stretched me today was great..The customer service was great as well..l will return for another visit..

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★ 5

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★ 1

I bought my boyfriend a gift card for Christmas for three 30 minute sessions and all they have done every time he has tried to make appointment is try to get him to upgrade to longer sessions for more money and buy more packages. I find this to be very unprofessional. The pressure and constant sales pitches take away from the experience and this is the reason people don’t buy packages!

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★ 5

This place is amazing and it’s run by people who truly care. Give them a try. You won’t regret it :)

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★ 5

I can put my shoes on

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★ 5

Very clean facility, temperature checks and masks required. Friendly knowledgeable flexologist.

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★ 5

Visited Stretchlab today and walked out feeling like a new man. Andrea and Angela went above & beyond with their service. The facilities and workspace were clean & all staff members wore masks. I will definitely visit again.

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★ 5

Tori treats me like a pretzel, but I've seen improvements in my mobility and range of motion after just a month.

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★ 5

So much better than I thought it was going to be- I would prefer a stretch over a massage any day. I recommend 100%

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★ 5

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★ 5

Went for my first stretch session yesterday, and I was truly impressed by the professionalism of the team. My stretch flexologist stretched all my critical areas, and provided an assessment on my flexibility. I am signing up for a membership later this month.

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★ 5

I’ve been going to Stretch Lab now for a few months. The flexologists are caring and knowledgeable. I feel so relaxed after my stretch. I look forward to every one of them. Self-care is very important. And this is a must!

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★ 5

StretchLab will change your life. In one month of bi-weekly stretching I have seen an enormous difference. Whether you are very physically active or not, you will benefit and your whole body will thank you. The staff is wonderful!!! They are going beyond to keep everyone safe as well. I can’t recommend StretchLab enough.

Source: Google