★ 1

Lamentablemente no tuve buena experiencia con la atención del personal del momento

Source: Google

★ 1

Review for ASF Thump Gym & Fitness

The gym is small but clean, with functional (though not state-of-the-art) equipment. Staff and trainers are friendly and attentive, which I appreciated.

Unfortunately, I’m giving a one-star review due to the membership lifecycle. Be aware: no weekly or daily passes are offered, and the cancellation process is highly inconsistent.

My first cancellation experience was smooth—request submitted and processed immediately without extra conditions. However, my latest experience has been a nightmare. For the past three months, I’ve been contesting charges and have even filed a complaint with the FTC due to predatory cancellation practices. They now require unreasonable documentation, such as proof of relocation (25+ miles) or proof of permanent disability, just to cancel.

This lack of consistent quality systems reflects poorly on the gym’s operations. Proceed with caution.

Source: Google

★ 5

I’ve been a member of Thump Fitness Gym for many years and it has been a great experience from day one! The things that have always stood out are the welcoming atmosphere, the friendly staff, and the quality of the personal training. As an athlete and coach, I look forward to going there everyday to prepare physically and keep myself in the best possible shape.

The gym is well-maintained, and equipped with a wide variety of machines, free weights, and functional training equipment that cater to all my fitness needs. The personal trainers are knowledgeable and motivational, creating an encouraging environment that makes you want to push yourself further.

It has a great community vibe and have met some amazing people there. Personally I find it very motivating to see familiar faces during workouts, especially on those days when you need that motivation. Through the years I have attended many events hosted by the gym that help foster camaraderie among members and bring the community together.

Overall, Thump gym is more than just a gym; it’s a fantastic place to achieve your fitness goals while having fun and making friends. I highly recommend it to anyone looking for a positive and supportive workout environment!

Source: Google

★ 5

I have been going to this gym since they opened, love that it’s small and doesn’t get crazy packed like LA Fitness for example. Great location it’s inside Greenery mall with Starbucks, TJ Maxx & Joann’s. They offer a range of classes & personal training, very courteous staff you won’t regret joining!

Source: Google

★ 2

Equipment is old and does not work correctly. Weights are mismatched and missing. And for the price you’d be better off driving to a real gym.

Do not come here if you want anything close to a well rounded gym or if you expect the equipment to work how you expect

Source: Google

★ 5

Source: Google

★ 5

Amazing staff always helpful and does the most great ownership

Source: Google

★ 5

Great gym to workout at. Highly Recommended.

Source: Google

★ 5

Source: Google

★ 5

Great place to exercise, alone, class or trainer. This is a"neighborhood"gym, it has everything that one needs to get active or"ripped".

Source: Google

★ 5

Source: Google

★ 5

Great place to workout, not crowded and nice staff

Source: Google

★ 5

Great Gym customer service and environment was amazing

Source: Google

★ 5

Absolutely LOVE this gym! It is clean and the staff, trainers, and owner are all wonderful! I love working out here and always feel comfortable. It's not a giant chain gym, which is exactly what I love about it. There's a unique neighborhood feel to Thump, and all of the patrons are friendly and welcoming. I 100% would recommend this gym to anyone!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Great gym

Source: Google

★ 5

Awesome gym. Very clean... great staff... Amazing owner! Best gym in Miami!

Source: Google

★ 1

Use care. The gym closed during a long transition. Opened in a sketchy,makeshift gym on the roof of a parking garage with garage doors open into a basic free weight gym. The doors were open for humidity , heat,mosquitoes ,no showers , treadmills,ellipticals or weight machines. Steve assured me he would apply a refund ..spoke to Barbara She stated several times she would talk to Steve and get back to me. Apparently the new gym opened 2 dayS before my membership expirred..was completely bewildered they finally opened the new gym and didn't notify me by phone,text or email ..when I finally figured out they reopened I went by to find out what was going on & address the refund Steve assured me in November would be put in place .. regardless of the many conversations with Barbara and Steve regarding this topic. I was assured Steve would be At the gym that Thursday at 0700 I got there at 0800. Barbara was there and claimed she told me there would be no refund and she told me she informed me of that already. Which she had not ..Clearly Steve wasn't there yet and Barbara told me I had to talk to him. There is no reception area(which I feel is essential) so I quietly and patiently waited sitting on the floor until Steve arrived. He flat out told me I would not be given a refund even tho he told me already I would have been refunded.. he stated my trainer ageeed to train his clients there. I objected on the grounds I don't care what the trainer agreed to my contract is with thump gym. That contract clearly states they must provide comparable amenities Steve kept telling me I had to contact the billing company and I kept stating my contract was not with trainer or billing company but was with Steve and thump gym. Steve said he would look into it after telling me several times he won't refund me
I returned the next day to follow up on status of refund. Steve was not happy to see me, claimed I made a big scene the day before (I never even raised my voice). He told me I had to contact billing service and he was going to get mall security to escort me out. Then Steve left to get security to physically remove me from premises
I left and called billing service and they said they can't give refunds without thump gyms or Steve's authorization. I explained the situation to the very nice woman. And she agreed to follow up. Later that day she said thump gym would extend my membership til 3/1/2020. That very day Steve went to get security to remove me from the gym. I am absolutely terrified to even try to use the gym til 3/1/2020 for fear of being forcibly removed as previously stated
In response to gym comments why on earth did you not offer the extension in the first place...that would have been a viable solution...I can’t imagine I am the only yearly contract holder.. male member got a refund...the male gym owner went to mall security to remove me..a female...then after that you offered to extend my contract...the men in my life will not allow me to step foot into your gym after Steve went to mall security to have me forcibly removed ..this is all over basically $60. You must desperately need that $ ...and extending the contract in the first place would have cost you nothing I ask you...would you allow your mother, wife, daughter, niece or any female in your life....go back into a gym where the male gym owner had previously attempted to have that female forcibly removed over a valid dispute of what was a clear violation of your contract we both agreed to when I signed that
Glad you found people to offset my review .you know .you did in fact violate your own contract..with me. just hope ppl finally understand how fake positive reviews may be..they are often times from family, friends and fellow congregation who may never believe Steve went to mall security to have a woman forcibly removed because of a valid legit dispute over $60....hope your friends did not violate their own moral compass
I am distraught to learn Steve is a worship leader....there are no words to express my distress how badly I was treated

Source: Google

★ 5

This place is fantastic! I have been going for years and have always gotten a great workout. They recently changed locations, which was a great move. Thump offers personal training, group workouts, and even customized self guided training. Super clean and helpful staff. They provide a 3 day free trial to check the place out! It is definitely recommended.

Source: Google

★ 5

Gym is awesome and trainers are even better! They help you every step of the way to have that Miami body you want! Definitely recommend! You won't need another gym!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Thump gym has the most up to date technology and personnel to help you with all your fitness needs. Great staff dedicated to helping you be your best self. Thanks for all you do.

Source: Google

★ 5

"GREAT PLACE" 🥊💯💪
#Boxingmiami

Source: Google

★ 5

First time was awesome! Steve is helpful and cares deeply about health and fitness. Looking forward to staying committed at THUMP!

Source: Google

★ 5

I love this gym. The staff is very nice and helpful. The owner is very friendly and knowledgeable. I've belonged to many gyms and this is one of my favorites.

Source: Google

★ 5

Source: Google

★ 5

I echo some of the other reviews regarding the staff. It's has a super friendly and welcoming staff. Doesn't feel anything like those chain experiences. Love it.

Source: Google

★ 1

Terrible customer service. Very expensive classes that are run very poorly. Gym is crowded with three people. There are a lot of better options around, this place is a waste or time. Staff is awful.

Source: Google

★ 5

Amazing kickboxing class and instructors. Each instructor is so welcoming and patient. They each take their time to teach technique to all new members. LOVE this gym. Membership cost is a bit pricey :/

Source: Google

★ 4

Good

Source: Google

★ 5

You are not going to find Brazilian Jiu Jitsu, boxing, and Muay Thai anywhere else in this city for $125/month and no contract, except here. On top of that, the BJJ coaches are both Carlson Gracie/De La Riva Black Belts. The gym area is good, its rustic, its what a fight gym is supposed to look like. This is not one of those pretty poser gyms. As for crossfit, I am not trying to be the best at exercising...I am kidding, I have never done it, so I cannot vouch for it; however, if you are looking for a solid BJJ program and you live in the Pinecrest/Dadeland area, then look no further.

Source: Google

★ 2

It was close to my house so I decided to check out the place after work. I saw a few things I didn't like.
First thing that caught my attention was how unwelcoming the instructors were. The first instructor (in glasses) that saw me walk in was on his cell phone. I stood near him to signal my presence and he seemed annoyed. He waved over another instructor to help me. As I walked over to the other instructor I greeted myself but was met by a blank stare like "what do you want" type of face. After I explained I'd like to check out the gym he offered to show me around; he then basically walked me into the crossfit area (which looked small and cramped with little walking space between crossfitters) and just said "this is the crossfit area" ; he then referred me to someone else at the front desk to show me the rest of the general gym. This is in contrast to other gyms that take their time to show the facilities, especially when one is asked to pay over $100/month.

The other negative was how I noticed crossfitters had to do their runs around the strip mall that the gym is located in. They had to run through one of the entrances of the strip mall where there was some traffic. I noticed several instances of cars pulling out of parking spots and runners had to quickly dodge them. Add to that the potholes and uneven pavement and it looked like an unsafe environment to run.

Although this gym was the closest to my house it didn't take me long to realize I wouldn't be happy here.

Source: Google

★ 5

Source: Google

★ 5

These Coaches are the real deal; they practice what they preach. By far the best & most intense workout of a life time. We were hooked after the first WOD. The silver lining is the staff....they are truly born to teach Crossfit!

Source: Google

★ 5

Love it here! the Jiu Jitsu and boxing coaches are excellent!

Source: Google

★ 5

excellent gym

Source: Google

★ 3

This gym is incredible it's Big and it has a Large number of Activities for you to do.
The crossfit program is great and the BJJ is also very good. However this gym is horribly over priced if you want to do crossfit and BJJ the prices are decent if you want one or the other but put together and its grossly over priced as I stated. They are also one of the few gyms I've been to (crossfit or BJJ) that didn't offer discounts to Veterans which I found a bit odd.

Good Gym good training Horrible pricing

Source: Google