★ 3

Overall, it’s a great studio with amazing trainers and an awesome community — but the cancellation policy honestly sucks.

Source: Google

★ 1

Imagine arriving 5 mins past the grace period and being told you can’t enter class even when there are perfectly empty slots. Ridiculous. Fire the light skinned girl who worked the front desk on October 12th. There are a myriad of perfectly reasonable circumstances why someone could be 5 mins to 10 mins late for a 90 minute class. Ridiculous! Thanks to her you lost revenue through membership cancellation. Kudos!

Edit - Based on the response to Lindsey’s review below mine, there clearly needs to be some revision in how the policy is enforced.

1. Awareness - Make members aware this policy exists. Sure, it may be in the agreement but majority of persons skim agreements before signing.
2. Exceptions - Every policy has room for flexibility when being enforced. I work in a policy driven space and part of my daily role involves understanding the use cases for the policies I’m expected to enforce and there are always opportunities to build in flexibility for the right end result. In my particular case - missing 10 mins of a 90 minute workout means I would have ample opportunity to warmup and still get a complete and safe workout in. The shortest workout at OTF lasts 50 mins… even then 10 mins wouldn’t be mission critical.
3. Risk/Liability - Let members assume risk for injuries during workout providing they don’t disclose prior injuries or don’t follow instructions - which by the way are posted on the screens on the weight floor, on cards on the treads and on the white board for rowers. So there really is no opportunity to “miss” it.
4. Professionalism and Customer Service - I’m not one to go out of my way to leave negative reviews. You can see from previous reviews I’ve posted. I read through the reviews and found that there was a theme of poor customer service. I’ve never had that issue with the coaches so this is clearly a front desk issue. The team’s job is to serve and let persons coming in feel welcomed - not, as was done in my case - to threaten extreme measures because I was visibly frustrated I couldn’t workout after pushing myself through pain to make it to the class. Train your staff to be better and or let problematic reps go or run the risk of continuing to lose revenue. Each lost customer represents 5 - simply through word of mouth... even worse if someone were to take to social media; which fortunately in this case isn’t necessary.

Source: Google

★ 1

I’ve been an OTF member since 2015 and taken over 1000 classes. Never in my time has a studio ever had an issue with me coming in late with advance notice. I’m at appts regularly in Alpharetta ans I travel for work and take classes all over the nation. I had an appt today that runs until 12pm. I called to say I may be 15 min late. Then I was told I wasn’t welcome to attend. Even through the class isn’t full and it just the tread portion. Absolutely ridiculous. I won’t ever be coming back to your location. Even if it’s the most convenient. Consider changing your policy or keep losing money.

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★ 5

Absolutely love this place! It’s so much more than just a place to work out — it feels like a true community. From day one, I’ve felt supported by everyone, whether it’s the trainers encouraging me or fellow members cheering each other on. The environment is welcoming and uplifting, creating a space where I can truly focus on myself and my goals without any distractions. If you want a gym that offers more than just fitness, this is the place!

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★ 5

OTF Alpharetta is unlike any other Orangetheory. The coaches are amazing, the community is great and the front desk staff is next level! I promise you won’t be disappointed.

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★ 5

OTF Alphatown is the absolute best! Amazing energy and the coaches and front desk staff are always so welcoming!!

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★ 5

After 47 different OTF studios in 6 years nationwide, OTF Alpharetta has delivered the most consistent experience every time. Coach Tiffany brings that fire every class no matter the time of day on all levels of the workout. Her timing is impeccable, motivation, and articulation to minimize injuries. Coach Tiff also nurtures and develops other Coaches very well, so you don't worry anytime you take different time classes.

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★ 5

I can not say enough good things about this studio! From the front desk staff to the coaches to the members everyone was so inviting. I took Tiffany’s class on Saturday and then Courtney’s class on Sunday (today). I can’t brag on them enough either. They were so energetic and helpful correcting form and they had the best personalities. I think anyone could be trained to keep time and coach a class but personality is what makes a good coach great. Tiffany and Courtney are gems and I was so impressed with them. I can’t recommend this studio enough!

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★ 5

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★ 5

You won’t be disappointed in joining OTF Alpharetta! From the management team - Ty, Nixy, etc. to the coaches - Tiffany, Joshua, etc. - you are in good hands. Would definitely reccomend!

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★ 5

Tiffany had great energy while coaching!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great place to work out with amazing coaches.
I spent 60min and it went so fast. Burnt a lot of calories.

Definitely worth trying.

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★ 5

The best one hour workout in the country

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★ 3

They frown upon training for my naked marathon, lame. I think it was the flapping noise..

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★ 5

I love OTF Alpharetta! Best coaches and staff. There is a sense of community at this location and the music is always good.

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★ 5

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★ 5

Everyone is so kind, and the coaches are so helpful in anything you need. The front desk people are so helpful as well and makes you feel welcomes and excited for class the moment you enter

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Love the OTF Workouts! I'm in and out all in 1 hour! AlphaTown is the best place to start your health journey! Best coaches ever!

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★ 5

I absolutely love Alpharetta OrangeTheory! The staff is incredibly friendly and always ready to assist with any questions or concerns. The variety of workouts are outstanding, making it easy to stay motivated and engaged in my fitness journey. The coaches are knowledgeable and supportive, providing personalized guidance to help me achieve my fitness goals. Whether you're a beginner or an experienced gym-goer, this place has something for everyone. I highly recommend! It's been a game-changer for me! 💪😊

Source: Google

★ 5

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★ 5

The best exercise class around! From the moment you walk in the door, the staff at OTF Alpharetta make you feel welcome. Every workout is different, the environment is fun, and the coaches are phenomenal. Orangetheory not only motivates me to push myself, but encourages me along the way. I always leave feeling better than when I walked in. Highly recommend!

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★ 5

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★ 5

Orange Theory Fitness in Alpharetta, Georgia, is an absolute gem! The trainers are motivating and knowledgeable, guiding you through challenging yet rewarding workouts. The mix of cardio and strength training keeps things exciting, and the heart rate monitoring system ensures you’re pushing yourself effectively. The supportive community of fellow members adds an extra layer of motivation. Clean facilities and a positive atmosphere make it an outstanding fitness destination. Highly recommended for anyone seeking a transformative fitness experience!

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★ 5

The best gym for a workout!! The coaches are phenomenal and keep you motivated! I love Coach German, Tiffany, Josh and Lexie!! Love the Manager Nixy and Assistant manager Danielle! Please try one class and you will love it!

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★ 5

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★ 5

Best OTF studio…hands down! High energy…low stress!

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★ 5

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★ 5

Results, results, results!!! Both coaches and members are like one big family! OTF Alpharetta (Alphatown!) Managed by the amazing Nixy who is the best manager ever!! Is the best OTF studio in Georgia, guaranteed! If you're looking to work hard, meet amazing people and see amazing results, this is the place for you!

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★ 5

The energy, the music, and the overall vibe! It really gets you going…gives you that push to complete and it was such a challenging but very rewarding workout!! Excited to keep going!

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★ 5

The coaches are engaged with each gym member and will help keep you motivated. The workouts are GREAT and target most, if not all, key areas of the body. I love that Orangetheory is a "judgement free" zone.

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★ 5

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★ 5

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★ 5

The workouts have perfectly planned intervals and are geared towards building both, strength and endurance. The coaches are constantly encouraging to push us and I wouldn't be pushing myself to that extent without their encouragement.

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★ 5

As a frequent traveler, I have been to many OTF studios -- and this one here in Alpharetta is my absolute favorite. The staff is amazing; the studio manager, Nixy, works extremely hard to make each visitor and member feel welcomed and encouraged.. She also organizes social events for us members to enjoy and mingle among one another outside of the studio which I find to be great for fostering the friendships we've already made there in class as well as meeting new people who don't normally attend during the same times. The front desk personnel are always friendly. The coaches are engaging and provide great feedback. The studio and amenities are always clean, and the atmosphere is always so much fun! This place feels like home to me and is such a great place to be! I am in the best shape of my life thanks to Orange Theory Fitness and my friends here at OTF Alpha!!

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★ 5

The programming of workouts is awesome and I have made a lot of gains while training here. The atmosphere is very positive and fun. Thanks

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★ 5

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★ 5

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★ 5

Amazing experience!! My friend Gina Valladares told me how outstanding this club is for months, I finally checked it out for myself. And I was blown away!! Starting with my wonderful greeting from Austin and an outstanding class couched by Tiffany. I have visited many gyms in my life and this was an experience I will never forget. They were completely on point in every aspect. I will highly recommend to my friends and family! So excited to be a new member.

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★ 5

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★ 5

I thoroughly enjoy my time at OTF. They immediately learned my name and greet me every time I walk in. The coaches are so encouraging and motivating.

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★ 5

The coaches are top notch. They always know how to get just a little more out of you! And the staff is friendly and welcoming. I would highly recommend this Orange Theory to anyone.

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★ 5

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★ 5

Love all the coaches and the workout.

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★ 5

Awesome place

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★ 5

Great place for HIIT workouts!!

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★ 5

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★ 5

After getting a new job and planning on relocating to the area I decided that I needed a new gym. Having never been to an Orange Theory before I had no clue that it wasn't an ordinary gym like others. I like how the workouts seem to be heavily focused around cardio and circuits, not to mention that everyone there was extremely kind and welcoming. I will definitely be looking into coming here a few days a week and then doing my weighted workouts at a local 24 hour gym. Perfect combination for my fitness journey.

Source: Google

★ 1

Complete scam. I loved working out when I lived in Alpharetta, however, I moved away 6 months ago and have tried multiple times to cancel my membership since but they continue to charge my card. I’ve gone in to try to cancel and I’ve called them 4 separate times now. I’m currently in the process of sending a seize and desist letter from my attorney since they can’t seem to fulfill my simple request. Complete shame on them.

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★ 5

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★ 5

Great energy and motivating trainers that make the hour fly by!

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★ 1

Wow the "manager" here...that's about all I can say...so many better options then here...don't waste your time.

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★ 5

Excellent

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★ 5

Best place to have a workout. The staff and coach are friendly and very good in what they do. Love it.

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★ 5

It is very fun & welcoming for all levels of fitness!

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★ 5

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★ 5

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★ 5

The coaches are so encouraging and make you feel motivated and good for every workout! They help push you in your goals and the variety of workouts helps me to work outside of my normal comfort zones. The modifications they show for different exercises is super helpful in case you have any limitations. Plus the class is fun and the other participants have been friendly as well!

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★ 5

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★ 5

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★ 5

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★ 5

Love OT!!! Great work out. Fun music, facilities are very clean and most importantly the people are great.

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★ 5

Nice grocery store. Currently the shelves are well stocked. The employees are very friendly.

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★ 5

Phillip and German have been great coaches. High spirited and always willing to help. They seem to genuinely love the job which makes the grind enjoyable

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★ 5

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★ 5

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★ 5

I love these classes, and the staff is extremely helpful. Whether you're a beginner or an athlete, you will get a great workout.

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★ 5

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★ 5

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★ 5

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★ 5

I think it is a space that allows you to be focused on achieving the result. The coaches are very good and help maintain the energy and desire to attend each class. I love Natalia, Philipp and German.

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★ 5

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★ 5

Amazing place to start your fitness journey and get motivated by fellow workout buddies! Love the energy!

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★ 3

I’ve been to a number of OTF studios across the country and this was my least favorite. I felt like the coaches provided very little guidance / correction. Instead, they seemed to focus on simply getting to 12 splat points at all costs. Will be going to a different studio close by.

Source: Google

★ 5

Excellent first class … I was a little anxious walking in but everyone at the front desk was amazing. Jasmine walked me though everything and answered all my questions and German (coach) walked through the equipment and class routine. Everyone immediately put me at ease and the class was outstanding. Overall a much better experience than in the past when I tried the huge gyms.

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★ 5

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★ 5

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★ 4

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★ 5

Amazing coachs!

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★ 5

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★ 5

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★ 5

Good coaches and amazing fitness studio for getting back into shape.

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★ 1

I'm a member with OT for few years now. They recently introduced a charge of $10 to loan a heart rate monitor. We are paying $120+ for the class and paid $120 for the monitor. IF you forget one day, you will end up with paying this fee or workout without one. I called up other OT centers and they charge $5, But this center wanted double that. I even didn't cancel during pandemic, just out of courtesy. Looks like OT wants more of your money. Life happens and we all running around and may forget this tracker. This never communicated via email or any means. You have to learn this charge in a hard way. This totally makes me think of cancelling the membership.

Source: Google

★ 5

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★ 1

What they are introducing they don’t provide.When I asked you did you introduce in your trial class the person said it was just like that.No need to do that.Please ask them to write what they are going to provide.

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★ 5

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★ 5

I'm so glad that my daughters pushed me to get involved at OrangeTheory Alpharetta! Amazing workout, amazing staff & wonderful atmosphere!

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★ 3

Me and my husband enjoyed working out at OT. However, when canceling the membership, it was a nightmare! Its like they never want to let you go. We had to jump through hoops to get our membership canceled - first call them, then email the manager twice, then personally remind the onsite staff twice. The email was done well before 30 days however they said they had already run a charge for the next month so we had to do one more month of OT. Finally when we left thinking we would not be charged again, the membership fee continues to be charged to our card well beyond 3 months of us discontinuing. No calls have been returned and membership canceled. I had to dispute through the credit cardcompany which means I have to check every month if they charged me and dispute. I would NOT recommend this place for reasons stated above.

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★ 5

Otf is gold !!!! Best place to lose weight.

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★ 5

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★ 5

Good as always

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★ 5

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★ 4

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★ 5

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★ 5

I love the energy of the club and how upbeat the environment is. Coachs are always supportive and as much as they are pushing you to give your best they won't force or pressure you to do things you do not feel prepared for.

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★ 5

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★ 4

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★ 5

I love that I get guidance on what to do at each station. The lack of guidance was always a barrier for me in joining gyms; I felt too intimidated by the machines and equipment, and how to use them. But at OT, I don't have to worry about that. I also like that while there is an air of friendly competition, I still get the sense that everyone in class is working toward the same goals. They are normal people just like me (as opposed to like elite fitness people), who are taking control of their health.

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★ 5

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★ 5

I love that I show up, check my brain at the door, suffer through a fantastic workout and leave feeling amazing! It has transformed my body! I'm addicted!

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★ 5

It was my first time coming to OTFA it was great 60 minutes workout the coach g he was very positive no body shaming. Plus the others that where working out do not judge me. I well be trying to come to the 10am-11am class.😅

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★ 1

Avoid this place at all cost. They do not care about their members and only care about money. Extremely disorganized and mismanaged. Do not give them ongoing access to your card because they will unjustly charge you and then after charging you tell you that they will train their staff more next time but there’s nothing they can do for you. Seriously, not worth it... find somewhere else to work out.

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★ 5

I've been attending classes for three months now. The coaches are awesome. This is truly a HIIT workout. Social distancing is observed, equipment is wiped down between each person and the staff does a deep clean after every class. Specials are happening for the new year. Check them out OTF- Alpharetta

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★ 5

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★ 5

I like how I get a diverse workout every time I go. We get a lot done in one hour!

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★ 5

The Alpharetta team is awesome! Thank you for the job you do each and every day.

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★ 5

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★ 5

Marjorie at OT App support was a great help! She was prompt, professional, and took care of my syncing issue quickly. She is super friendly! Thanks Marjorie!

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★ 5

This was my first workout in almost a year, honestly I was nervous I wouldn’t be able to keep up! Coach was not only encouraging and supportive throughout the class, but he challenges you to push yourself to achieve your goal! Even though it was a group environment, which can be intimidating, everyone made you feel welcome and comfortable! I was able to go at my pace for my body and still get an effective workout! The staff was extremely friendly and accommodating when I needed to adjust my first class since I was sick. When I finally could come in, they were absolutely wonderful and welcoming! Highly recommend!!

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★ 5

Had a great first experience trying Orange Theory at Alpharetta and have signed up to keep coming back!

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★ 5

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★ 5

You think you are fit...join here!!

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★ 5

Great staff and great workout!

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★ 5

I like that I am able to work at my own pace but I still feel pushed and motivated. Having the stats on the board makes me more aware and I tend to push myself a lot harder since others than see. The coaches are really supportive and I like that I am able to do alternatives. Staff is amazing.

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★ 5

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★ 5

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★ 5

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★ 1

Drove 30 minutes to check it out when they said they were open on google and ended up being closed. Nothing on voicemail. Bummer.

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★ 5

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★ 5

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★ 5

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★ 5

Dope location with a fantastic crew. Phillip the trainer was legit the best trainer/coach I’ve experienced. Definitely be back for more.

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★ 5

Amazing staff, coaches, and location!!!

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★ 5

Awesome

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★ 5

great energy and wonderful group

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The Best Studio! The coaches are amazing, friendly, welcoming and willing to help no matter what. So glad I joined!

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★ 5

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★ 5

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★ 5

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★ 5

Friendly staff and fun work outs. Even for a begginer like me it was great.

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★ 5

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★ 5

Great way to get a cardio and strength workout in one hour!

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★ 5

Always a great workout!! Staff is friendly and caring!! Love the workouts here!!

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★ 5

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★ 5

I loved my first workout. My coach was awesome and very personable! I thought I would never be able to make it through a class there but with guidance on not over training it really helped me to make it through no problem! I love this program and I'm happy to have a membership here.

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★ 5

Fantastic workout, great facility and instructor. Highly recommend!

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★ 5

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★ 5

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★ 5

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★ 4

Love OTF Alpharetta!! Super friendly staff and super great workouts!!

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★ 5

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★ 5

The 60 mins workout is grueling but coaches are there to assist when it comes to safety and training. Above all the group set up where you get pushed to perform at your maximum effort is what I like the most about orange theory.

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★ 5

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★ 4

I like how they push you and it’s a complete workout. It’s more than I’d do on my own for sure. I would give 5 stars, but the folks at Johns Creek beat them out. Much more upbeat and fun at the creek, especially Phillip and Natalie if they are still there. Also, the microphone is a little hard to hear at Alpharetta compared to Johns Creek.

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★ 5

One of the best studios I have ever been to in my life! The staff and programming are great! This studio is great at scaling workouts to make them safe and effective for each and every member. My wife and I have been going for over a year and now have all of our co-workers coming as well. Orange Theory Alpharetta keep it up!

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★ 5

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★ 5

Great workout! They challenge you and help with posture.

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★ 5

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★ 5

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★ 5

I can always depend on a good sweat (and workout) at OTF. This particular studio is very high energy- and the coach was awesome! Will definitely come back when I'm in the Alpharetta area.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

The workout is focused and intense. The classes are structured and varied, so I do not get bored nor can I back out of pushing myself. It is all about monitoring your heart rate to burn calories and build muscle!

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★ 5

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★ 5

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★ 5

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★ 5

I started Orange Theory in April of 2018. I absolutely love this workout program. I am never bored and in constant motion. The workouts are not redundant. The Alpharetta location is convenient and the staff and coaches are absolutely wonderful.

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★ 5

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★ 5

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★ 5

Awesome staff, all there to support and motivate. Advice and alternative exercises are given with ease, and the contamstly consign routines keep you engaged and working hard. Awesome.

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★ 5

The Alpharetta team is so welcoming! Every coach I have worked with is energetic and encouraging. The workout is tough but they get you through it.

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★ 5

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★ 3

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★ 1

Had great experience working out at the location but beware of their policies at time of cancellation. They will squeeze every penny out of you even if you are not using the service. They require you to come to location and sign a form and give a 30 day advance notice. Otherwise be prepared to be billed month after month. Compare this to a simple sign up process in zillion ways instantly to get started. In a nutshell, be prepared to continue to pay for unused service for few more months after you decide to cancel the service. Wish they had a better cancellation policy. Other than that coaches are friendly and nice and had a great time working out.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I never thought I could do an hour of high intensity. But they make it work. The hour flies by. The group participants like the instructors are all nice people but there is little time for chit chat. It's quick and intense.

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★ 5

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★ 5

Nice staff and the studio is very clean!!

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★ 5

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★ 5

The workouts are intense but very doable! The trainers are fantastic, friendly and very approachable.

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★ 5

I like the philosophy of training, it's fun, it's not boring, the facilities are clean, the coach Phillipe is great and attentive

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★ 5

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★ 5

Great staff!!

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★ 5

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★ 5

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★ 5

What I like: Being able to schedule via an app; calendar reminders; workouts are varied; ability to see if I need to push myself harder to spend more time in the orange zone; seems to work out entire body; nice staff.

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★ 5

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★ 5

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★ 5

The workouts are fun, fast and focused.

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★ 5

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★ 5

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