★ 5

This place is the best, it's like my second home. I love how Trevor and Mauricio greet me by name as I walk in the door. The manager, Matt, is super friendly and helpful. The windward club has a supportive atmosphere to help you meet whatever fitness goals you have. The trainers are great, Parrish always encourages me in passing. I love my 24 hour fitness club!

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★ 5

Great experience Matt was so nice!

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★ 4

Great gym, staff is why I come but I wished hawaii would upgrade their gym facilities. The mainland is far superior and hawaii is expensive.

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★ 5

This gyms like home really, i feel like its gotten more friendly over the years.

Sucks i had to pay a late fee when i lost my card and my loyal direct deposits have been steady for over 5 years.

Miss the old instructors for Bodycombat and spin before covid hit.

Bradah Mauricio is always welcoming and encouraging to see!

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★ 5

Their weight lifting machines are pretty excellent (despite maybe some could really care less I'm bringing this up, as it's about not having the Cool AIR always in the atmosphere whether or not it's daytime or at hours after midnight, it should always be ON) And a few others have made it even better! Been a member since 1998 and being Summer time 2025. But I can't ask for more, for what I pay the surroundings friendly, seeing people that haven't been seen, you get a sense of elation. Need to go into Safeway during the summer, as it's great they have showers, still, a steam room, sauna (these extras caps off your exercise) but please have air conditioning turned back on, unless it costs too much. Since Monday Labor Day, who broke the seat on the chest press, I think it's the Hoist, but that was fixed right away. And also, please have at least some of your elliptical working like how they're supposed to be, can't either elevate those steppers, most doesn't work, or being able to adjust their resistance and I know everything takes money to fix.. There's just 1 or maybe 3 that's okay as I'd get on 5 Ellipticals, they're all no good...But at least their showers work fine, and their steam room is good, good gyms should have air conditioning, know money is always a problem, but at least we can go there "24/7" and thank you to the staff. I know 24 Hour Fitness is lacking the funds to do those repairs! But those non working Ellipticals should be removed...sorry but true, like displaying equipment that doesn't work, otherwise it's really excellent! Can't ask for too much, for what I pay monthly..

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★ 5

Awesome gym, staff is always friendly and helpful, Mauricio and Noah are great, always helpful and willing to discuss gym practices!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Makena is great and so friendly!

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★ 5

Helpful and Nice

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★ 5

Makena was super helpful with signing me up, made it quick and was very friendly, informative and personable.

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★ 5

Makena was super nice and welcoming!!

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★ 5

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★ 5

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★ 5

Mauricio is awesome is Very helpful each and every day with my workout.

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★ 3

Staff are friendly and members are generally curtious. They offer a wide array of equipment and workout options. There are awesome classes available, but I have not yet attended any. Cardio machines are dated, but functional. There is a lot of dust and grime built up around machines and between floor mats. Convenient location.

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★ 5

Mauricio is amazing. He's very helpful and welcoming every time I come.

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★ 5

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★ 5

Just wanted to appreciate the service that I got today from Makena and Noah at this location. They were super friendly and helped me out with the issues I having with linking my Active&Fit program with my 24GO app. They were super patience and understanding. I would definitely recommend their services to anyone who is new at this location.

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★ 5

GABE at the front desk is Amazing!
Excellent customer service. Gabe was kind , knowledgeable, quick to respond and very helpful much mahalo

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★ 5

Love this gym and all the stepping machines. Front desk workers are always friendly and always willing to help.

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★ 5

Mauricio at the front desk is a delight to see every morning, the staff here are lovely and the gym community at 24 hour Kaneohe is unlike any other.

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★ 5

Great!!!

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★ 5

Love it here! Mauricio and Noah at the front desk are the best.

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★ 5

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★ 5

I signed up for the first time with Mauricio and the help of Makena. After a very thorough walkthrough, I was greeted by my first name from Makena without me introducing myself. Great service!

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★ 5

Great staff.. always a pleasure coming in to the gym.. Maurico is always friendly and happy to great everyone… such a fun and great atmosphere.. cool people.. and very educated staff ready to help in any way …

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★ 5

Matt at 24-hour fitness Windward is amazing. So nice and genuinely wanted to help me obtain my goals. He was patient and answered all of my questions. He even looked for the best plans that would fit my goals and budget. If you’re going to Windward 24-hour fitness, look for Matt for the best customer service.

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★ 5

Mauricio was super helpful in setting me up with my active&fit pass at 5am

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★ 5

I love working out here, it’s my happy place. The staff is friendly and the workout equipment is awesome! Matt, Mauricio and the gang create a positive atmosphere.

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★ 5

The staff here is awesome, makena always greets me when I come and as well as the other workers they always make me and my family feel welcomed!

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★ 5

Was really helpful . It was my first time at the gym and I felt welcomed

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★ 5

Good service

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★ 5

Good service by Derek

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★ 5

Makena is an amazing manager! Super friendly and very helpful!

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★ 5

I’ve been coming to 24 hour fitness kane’ohe for many years and the two employees that helped me out the most is Makena and Keoni. Solid workers!

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★ 5

Makena is a great manager.

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★ 5

Makena was very helpful and nice with getting my membership started!

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★ 5

My 1on1 training session with Sonny at 24 Hour Fitness Kaneohe was very productive. There was great attention to detail when Sonny thought of the best mobility and stability exercises for my ankles and shoulders. I liked the variety and mix of exercises we did. A very friendly and affirming coaching presence at this gym.

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★ 5

Makena was great! Easy to talk to and provided a great deal.

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★ 5

Awesome customer service.

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★ 5

Great home gym, recently signed back up again and had this awesome worker named Makana show me around the place at everything that’s new, super helpful.

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★ 5

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★ 5

Thank you to the 24 hour fitness team at Windward for their diligence in reaching out to help me to re-enroll! And thank you Matt for your patience with assisting with the app, appreciate you all!

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★ 5

Thanks Matt for your help! Husband & I can’t wait to hit these goals

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★ 5

Braddah matt

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★ 5

Mat was Very pleasant to work with. He helped me set my account up, very fast and very kind. 👍🏽👍🏽

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★ 5

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★ 5

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★ 5

The block party was interesting had some pretty cool vendors and is an interesting concept to explore with community and members , btw the bread was onolicious

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★ 5

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★ 5

I had a session with Tamara and she helped me with strength training and pull-up regression. She was so helpful! She helped me with my form by explaining and demonstrating all the exercises I needed to do. She even gave me assignments on what I could do to work my way to my first pull-up. She’s very easy going and I enjoyed being coached by her.

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★ 5

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★ 5

Makena was helpful in getting me signed up for membership. Did well at making conversation and not making me feel like i was being sold on something

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★ 5

Matt was very nice and helpful with setting up my membership!

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★ 5

Amazing experience . Answered all my questions and helped me get started.
Edit (8/17/2025)
If you’re looking to sign with a personal trainer and have specific goals in mind. I’d highly recommend Parrish. He’s a passionate trainer who will work with your schedule and work around any disability or injury you may have. He will push you to your limit and beyond. With great knowledge on diet/ nutrition and everything physical under the sun. You wanna get huge? Parrish. You want to be lean with dense functional muscles?? Parrish. Small pointer though that I’ve learned. Don’t tell him what part of you is tight or sore from previous workouts. He will smile and push you further 😂. By far best trainer I’ve ever worked with. In a matter of months. My stamina and strength has grown exponentially. When I started my journey I was literally 240lbs and on the edge of needed high blood pressure and cholesterol meds. With the knowledge and passion I experienced with Parrish, I am currently 216 and nowhere near needing meds. He truly is a what you put in is what you get out trainer. He will match your dedication and then some!

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★ 5

I like the friendly and helpful staff. The fitness center is spacious with a lot of cardio and weight machines that are clean and in good working order. Plenty of parking. My trainer, Parish, is awesome and always has a smile. He motivates and challenges me by making difficult workouts achievable.
Trish Wiemann

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★ 5

I like working out here. The staff does a good job of keeping the place clean and machines working. I’m happy to see the new treadmills and stair masters. It does get busy in the afternoons but everyone is pretty polite and considerate. It’s a good vibe for whatever kind of workout you’re looking for.

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★ 5

the manger matt isn’t only handsome but he manages this gym effectively and efficiently.

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★ 5

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★ 5

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★ 3

I subscribed 24hourfitness membership because I wanted use the sauna here, I tried once and I couldn't stand with the smell and cleanliness...and had to get out in 3 minutes. so I've cancelled the membership.. the facility and the equipments were bit too old. But the stuff, especially chief manager was so kind and helpful. That was the nice point.

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★ 5

easy and fast

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★ 5

Super friendly and helpful staff! Good gym with a lot to offer.

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★ 5

Tamara is awesome. She worked with my specific requests while helping my form and confidence. A solid 10 experience!

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★ 5

Very kind and knowledgeable.

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★ 5

Front desk so helpful. Clean area. Mahalo

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★ 5

Exceptional service by general manager. Thanks for your help getting everyone in the family signed up.

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★ 5

Good help with getting started

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★ 3

I was an all-club member for a long time before COVID, left when things shut down, and recently returned when my health insurance would subsidize membership. Now primarily use this location.

Staff is relatively friendly, says hello at arrival, available when needed, which for me is seldom. Many of the prior trainers are no longer here, and only one or two still listed on their roster.

Facility is OK, but not sparkly-shiny new. Some of the building problems are likely the responsibility of the landlord rather than 24 hour Fitness. This is currently the only large fitness center in Kaneohe. I suspect that another large chain moving in would substantially affect their membership, creating incentives to modernize (but likely also affecting membership fees).

Signs of age are present in locker room, showers, etc (fix the darn swimsuit centrifuge in the mens locker room - hasn't worked in the past 3 months). Exercise machines are generally serviceable, though indications of wear and tear and maintenance challenges are present in some cracked bench mats, sporadic "out of service" labels on treadmills& ellipticals (which are the same models as in mid 2010's) but usually not more than 10% of units at any given time. Stairmasters are newer models. I normally train at morning/mid-morning and often there is a wait for some apparatus. If one is willing to change around their routine, this is manageable.

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★ 5

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★ 1

If entitlement and carelessness was a human, it would take the form of Fitness Coach Brian at 24 Hour Fitness. I had just finished a set using a box and weight when, without saying a word, Brian came over and moved it—completely ignoring the fact that I was still using it. No "excuse me," no "are you done?", nothing. Just blatant disrespect.

When I asked him why he felt entitled to do that, his response was, "Fitness coaches have first priority." Really? There was no sign, no warning, no communication—just his ego and a total disregard for paying gym members. And not once did he apologize. He used his title as a “fitness coach” to brush me off and act like the rules don’t apply to him.

It felt like he was more interested in throwing his weight around than fostering any kind of respectful environment. I’ve never been made to feel so disrespected and dismissed in a gym setting. If this is the kind of behavior 24 Hour Fitness tolerates from their staff, it seriously makes me question their standards.

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★ 5

Matt Aoki Provided Great Service.
Front desk had a nice smile.
Membership and tour was...
Fast. EASY and Friendly.

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★ 5

Great customer service

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★ 5

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★ 4

Close to where I was staying, cleaner than 24 Fitness in Yorba Linda, Cali. This location doesn't have a pool. Has a steam room that is a plus for me. The machines are outdated. They could use new ones and an octane fitness for better cardio needs. The staff is awesome. I love the fact that their sanitation stations are always stocked up. Busy location so new machines would be a great addition.

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★ 5

So helpful and thankful for the three free day pass

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★ 5

Awesome customer service!

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★ 5

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★ 5

Trevor was awesome!!!!👍🏼

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Derek was very helpful on the phone, great communication and staff is very accommodating.

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★ 5

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★ 5

Get customer service and very friendly!

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★ 5

Great team, very kind and informative!!

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★ 5

Joby was great signing us up!

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★ 5

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★ 5

Joby was soooo nice and welcoming!! Great servive.

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★ 5

Joby was very friendly when I signed up for my membership and was super helpful!

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★ 4

Very authentic gym but certainly among the best on the island. Shout out to Joby for hooking me up with a week pass!

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★ 5

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★ 5

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★ 5

Amazing customer service!! Great stuff!!! 👍

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★ 5

Very helpful!

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★ 5

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★ 5

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★ 5

I’ve been working out here almost everyday for the past 3 years and everyone is so warm and welcoming. I’m always greeted with a smile. Shoutout to Matt, for being a great manager!

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★ 5

The staff really make this gym feel like home plus the community here is one big family if you ever have questions about lifting just ask anyone here everyone’s so friendly one big Ohana

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★ 5

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★ 5

Samantha was wonderful, walked me through the gym and helped explain all my options clearly and was very professional

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★ 5

UJam with Mia is a good sweat and a good time. It’s always a welcome self-care hour for this mama of 3. Mahalo to Mia, all the ladies, and the couple of gentleman that make Monday Nights and Saturday Mornings good fun.

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★ 5

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★ 3

No lateral raise or hip trust machine at this location. Those are standard in modern gyms nowadays.

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★ 5

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★ 5

Joby was so sweet and amazing getting me signed up! Thank you!!

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★ 5

Joby was very proactive and helpful with setting up my membership. Excellent customer service. Give him a raise! :)

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★ 5

Thank you for setting us up, Joby! Look forward working out during our stay. Mahalo!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Made me feel very comfortable even though I haven’t been to the gym in awhile. Knowledgeable about what needs to be done.

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★ 5

Thankful for the aloha and professionalism that your staff has shown my wife and I.

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★ 5

Thank you Joby for re-acclimating me to the gym! He was very knowledgeable and supportive and made the process easy and comfortable!

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★ 5

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★ 5

Excellent tour and registration process thanks Joby!

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★ 5

Joby was awesome setting me up quick and fast!

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★ 5

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★ 5

Fast and easy!

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★ 5

You did a good job swing to me different details of the membership and she told me you guys hiring to look for people work anytime samantha

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★ 5

Matt was super helpful.

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★ 5

Good facility with lits of machines. Gets busy but never a long wait for any one station. Came here for a week while on vacation and enjoyed it.

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★ 5

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★ 5

Very informative and helpful during registration!

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★ 5

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★ 5

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★ 5

Joby is the reason I joined, when comparing gyms. Great vibe!

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★ 5

Very helpful!

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★ 5

Dude was great waved my fees got me right in and working out 🫡

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★ 5

Joby is knowledgeable and fun to work with. Set up with the club was smooth sailing.

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★ 5

Derek provided friendly, welcoming service to me as someone not very familiar with gyms

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★ 5

Had a nice experience signing up at this gym. Joby was friendly, personable, and extremely helpful in getting me set up with a guest pass and membership. He made the whole process quick and easy. The Kaneohe location is one of the cleanest 24-hour gyms I’ve seen which is what made me switch.

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★ 5

Joby was so helpful and friendly!

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★ 4

Great classes & instructors! Friendly staff.

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★ 5

Tamara the personal trainer. Knowledgeable, a listener, caring.

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★ 5

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★ 5

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★ 5

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★ 5

Joby very nice

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★ 5

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★ 5

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★ 5

Thank you Joby served me very well. Very nice. Highly recommend.

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★ 5

Love Joby

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★ 5

Joby was great!! Great service and super friendly.

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★ 5

The manager was very helpful getting me back into the system. Really nice guy!

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★ 5

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★ 5

Very helpful service

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★ 5

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★ 5

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★ 5

Joby was super nice and helped me get settled at the gym! Great area and good vibes :)

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★ 5

Samantha provided exceptional service and was very knowledgeable.

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★ 5

Just got signed up with Samantha. She was super helpful and gave me some really good info about the gym made me feel comfortable to ask questions if I needed.

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★ 5

Friendly staff! The best!

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★ 5

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★ 5

Amazing help from Joby!

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★ 5

Joby was great! Very welcoming and gave a great tour. The gym is nice and big, you don’t feel crowded and it has a good mix of classes.

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★ 5

Joby was super helpful with helping me renew and answered all my questions.

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★ 5

Samantha was friendly and helpful

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★ 5

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★ 5

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★ 5

Joby is really awesome!!!

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★ 5

Great experience love to come here everyday

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★ 5

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★ 5

Very friendly and helpful staff

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★ 5

Joby is the best! Best local place to work out hands down

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★ 5

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★ 4

Solid gym with friendly staff and plenty of equipment. It’s rarely too crowded, and everything’s pretty clean. Not super fancy, but it has everything you need. A little more space for stretching would be nice, but overall a great spot for Kaneohe locals.

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★ 5

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★ 5

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★ 5

Keoni was a great!! He helped me out with activating my membership as well as conversations. He also helped other members with care and respect!

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★ 5

Joby was the best! He will make you feel at home, at ease, and prepared to workout and feel confident in the gym. Thank you so much! Highly recommend him and this location. Mahalo Joby!

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★ 5

Tyson was a great help and had a great attitude as he was helping me start my membership! Looking forward to coming in more often!

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★ 5

Customer friendly knows his job awesome.

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★ 5

It’s been a while since I been to the gym and after contemplating and speaking with Joby I felt confident enough to re-sign up for membership. Joby was so helpful and patient with me being so indecisive, I really appreciated that. Also ended up signing up my teenage daughter as well.

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★ 5

Toby is wonderful and help with our membership! Mahalo!

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★ 5

Joby at the front desk is the best! He was very kind, patient, and had an amazing personality! He gave me a tour around the gym and gave great advice. Perfect first time experience. Happy to be member at 24s. Can’t wait to go back and get my grind on!

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★ 5

Joby has outstanding customer service support made me feel welcomed

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★ 5

Been a 24 Hour Fitness member for over 20 years and love this location/facility. It has a good variety of weights, cardio machines & a group exercise room, which is also free to use when classes are not in session. They also have amenities including a sauna, steam room & jacuzzi -- all great for recovery/relaxation.

The staff are super friendly & Windward City Shopping Center has parking galore -- you can find a stall even during peak hours.

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★ 5

Joby was very helpful.
He is the epitome of great customer service.
I am very pleased with all that he helped me with.

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★ 5

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★ 5

Skylar has excellent customer service

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★ 5

Great service always friendly

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★ 5

Best 24 on the island, excellent workers 👍🏼👍🏼.

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★ 5

Great experience! Friendly and accommodating staff! Ample parking!

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★ 5

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★ 5

Front desk workers are very nice very friendly 🤙🏼

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★ 5

great gym :) joby at the front desk is always so welcoming!

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★ 5

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★ 5

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★ 5

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★ 5

I love this gym! It's clean and customer service is great. People are friendly and the general manager is very helpful. ❤️

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★ 5

My go-to Branch of 24-Hour

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★ 5

Clean and friendly community

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