★ 5

First time being at this location in Alsip. One of the stuff members Ashley gave me a walk around super friendly and helpful

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★ 5

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★ 3

Good gym could use a little TLC the roof is leaking, and when I went to the locker room there was a paper towel on the floor that had blood all over it, otherwise it's a great gym lots of good equipment

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★ 1

Went in to cancel my membership. They gave me a run around. Long story short I ended up in collections. Be weary of this chain and this gym. Also going to be leaving a poor review on their better business bureau.

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★ 5

Love ❤️ my class and my awesome
Trainer Victor who has been a
inspiration to what I have accomplished for me. Thank You
CFX and my wonderful trainer.

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★ 1

The staff here are kind and the equipment is generally decent, though the matrix bicep and tricep machines aren’t very effective. My main frustration, however, is with the way management treated me as a member. I froze my account but was still charged, and I only received a refund because I followed up and asked for it...
While I can hardly accept the occasional inconvenience of poor management, what I can’t overlook is the dismissive way I was spoken to over the phone. Being called “buddy” and spoken to as if I didn’t matter was disappointing, especially since I’ve been a loyal member for years. I believe customers should be treated with respect, and I hope management takes this feedback seriously.

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★ 1

This gym is the second worst gym I’ve ever been to, with the first being CFX Beverly. This gym is horrible for serious gym goers and I can’t wait until the UFC gym opens.

The equipment here is so bad and is falling apart. For example, the benches are wobbly and are missing handles, which makes it a pain to adjust the angle. The weights are scattered all over the place and look like they have been chewed up because the people in the gym treat the equipment so poorly and drop the weights, even though it isn’t allowed. If you want to use the weights, you have to walk all over the gym to find which ones you are looking for. There’s only two squat racks and one deadlift platform, which is annoying and forces people to wait to use those spaces. There aren’t many dumbbells and the weight doesn’t progress in increments, which makes it harder to progressively overload. Some spots in the gym look like they haven’t been cleaned in years. Finally, people here do not rerack their weights (which isn’t allowed and also not enforced) and have zero gym etiquette. I am frustrated every time I work out here. It’s an awful experience for people that actually care about gym facilities.

The owner of this gym clearly doesn’t care about how it feels for people to workout here and it shows by the equipment, the environment, and the cleanliness. Unfortunately, I had to give it one star but I wish I could give it zero. Do not waste your money here with this poor facility.

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★ 1

Gym is always pretty dirty. Heat is unbearable, for a gym it should be colder than usual but this place is always barely colder than outside. It's crazy it can't be cold because this is the smallest gym I've ever been to so it's not difficult to keep cold they're just cheap. The dumbbells are annoyingly big when you get to even just 30lb and all the rubber smells. For plates they have mixed sizes and brands. The handicap stall is missing the coat rack so you have to put your stuff on the floor. Stalls are often dirty despite employees always in the building when I'm here. There's not enough machines or cable attachments across the board with certain very common machines not even in the building. The parking lot is very tight and in poor condition. The incline benches have wiggly seat portions. When I do the lateral raise machine I get drops of water on my butt because there's a leak in the ceiling. There's no proper fountain to fill water bottles and the existing fountains are warm water.

I could really go on and on. I'm pretty disappointed in this gym it needs more space and a major face lift.

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★ 1

Don't be polite and hold the door for a fellow gym member after hour or you will be charged fifteen dollars to your account without any type of contact beforehand; completely unprofessional and a long with that the equipment is lacking and it seems the ownership cares very little about the gym goers satisfaction(from someone who's been here since 10 plus years and it was called charter fitness). The workers are friendly overall.

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★ 5

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★ 5

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★ 4

Good gym nice hours and equipment

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★ 4

Great gym but, build a parking garage or smt

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★ 5

Good

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★ 5

Excellent gym great amenities and 24 hours

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★ 1

They charged me twice for 1 month calling it there policy but forgetting to inform me when i was signing up!!!! They are scammers.

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★ 3

Ive been coming here for about 3 or 4 months now and the amount of sewer gas that's in the air, I'm surprised this place hasn't been shut down. I thought they would eventually have it taken care of but I talked to a few people that have been coming here for years and they say it's always been like that.

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★ 1

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★ 5

Alejandra explained everything very well. Pretty straightforward with the fees and the monthly payments. They even have 3 days trial to try their gym and all of their equipment. We love this gym so far. Clean equipment and not too crowded so far.
For $28 per month you can use multiple locations which is great. Great experience so far, I’ll recommend it to my family and friends

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★ 5

It was iite

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★ 5

Amazing gym great staff and atmosphere. Definitely recommend this place. Their pricing is great as well.
Shout out to Alejandra for the great help and service thank you so much, you are an amazing example of a great employee and person!!

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★ 5

Clean and nice

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★ 5

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★ 3

The prices and fee structure for this gym are really frustrating.

As a college student who spends the school year out of state, I don't want to be forced to pay $99 in annual club membership fees when I'm only going to be using the gym for 1-3 months in the entire year.

Staff are great, equipment is great, app works ok, never had problems with parking or theft. Honestly if it weren't for the pricing this would be an easy 5 stars, but what can you do.

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★ 1

Terrible gym staff has no training they pass out and can’t make it through their training programs the GM is a little boy whole gym is a circus of clowns highly recommend u do yourself a favor and just go workout somewhere else.

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★ 5

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★ 4

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★ 3

Leave people alone, trying to walking in front of me for no reason. Im trying to get a professional workout in. Why are there so many people like this only in Chicago area? No hot water, I mean I understand if you dont want somebody to leave it running at night but 11am on a Friday, are you trying to save a dollar?

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★ 5

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★ 5

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★ 3

Lots of good games but when they close they just shut you off and push you out. Literally they shut all the power off at once while the kids are playing. Would be nice to get a 15 minute warning so you can get the kids prepared to leave.

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★ 5

Grate Gym to workout.

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★ 5

Less groups of teen agers or young adults than the one at ford city. I really enjoyed the two times I’ve been here. Everyone has been very respectful so far.

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★ 4

I absolutely love 💘 my gym in Alsip. I have been going 4 times per week since I can remember. I always see so many familiar faces; everyone is very nice. The staff are also kind and the workers in the morning are constantly cleaning up and picking up weights that were not put away from the night before. They also vacuum around the equipment and sell protein drinks and food behind the register. Its very welcoming here. I have been going there for 20 years.

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★ 5

It’s not cheap. I’m paying about $45 per month for two people but I do have the option to go to other locations. Equipment is great. Staff seem nice. Parking can be tight because there’s a day care center next door.

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★ 4

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★ 5

Great place, everyone friendly

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★ 5

I had an issue with my billing so I gave them a call just now and I spoke with a gentleman named Jonathan! He was so kind and resolved my issue right away. I wish every place had workers like him. They actually care and do their job with ease. Bless him

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★ 5

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★ 5

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★ 5

Love this gym! The night shift is very helpful and friendly. Always clean and welcoming. My only complaint is it isn’t a 24/7 location and the outdated equipment.

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★ 5

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★ 1

They don't answer the phone during staffed hours when I was having problems with my app getting in

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★ 1

The only leg extension machines bolt is loose. Pad where you make contact with your ankles isn’t level because of it. Definitely messing people’s knees up.

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★ 1

Open path never worked. Tried to pause my account and still got charged for 3 months. Then I proceeded to just cancel my member ship and that didn’t work until I went to alsip twice and then finally palos charter.

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★ 5

Friendly staff, good variety of machines. Clean.

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★ 1

By far worst gym in history and I am contemplating a civil suit against them. Smelly disgusting gym with half working massage hydro beds it’s a total waste of 25$. They don’t have anyone working during the nights so pretty much anyone can come in there. Equipment and weights is minimal and sucks too. Save your time and money because the parking lot is tiny and the Kid Play Zone customers overpower the lot. This gym should just close down and expand for the kids instead of a raggedy half effort gym.

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★ 1

The gym is not impressive whatsoever. They have so many locations and it’s hard to understand why when they are all low quality and dirty smelling gyms. Maybe the owners doing money laundering ?

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★ 1

I was a member here last winter and eventually got the cops called on me just because they wanted to take a photo of me nearly every night that I went there. The trainer who obviously takes PEDs is called the cops because of the short temper PEDs cost and the officers unlawfully took my ID even though I committed no crimes. Trespassing only is committed when warned before and if you aren’t a customer. I was a customer at the time and for that clown to call the cops on me just because I didn’t want to take a photo for the 15th time that month was wild to me. I took down all their IDs in case thanks to a system I have because I felt that it was unfair for them to have mine so it’s all good on that end. This gym does not have long, the LA fitness in Alsip shut down and this will be the next one to go and eventually the kids Play will be expanded into it so don’t waste your time at any CFX. They don’t follow COVID policies yet tried to sue their insurance company because it didn’t cover for COVID isn’t it funny how Karma works?

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★ 2

First time here, and wasn't impressed ! Random weight equipment all over the place, dirty towels left on the floors and minimal sanitary for cleaning equipment before and/or after use of machines. Not the same as the Charger fitness I knew a couple of years ago

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★ 5

Gets packed, in all a great gym. Wish they had a hack squat machine, and chest supported t-bar row.

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★ 5

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★ 5

Awesome gym. Im swole af now

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★ 5

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★ 5

The CFX Alsip gym is really clean and has a really welcoming environment! As a bigger woman sometimes I get anxious going to gyms, but not this one. Everyone is super nice! Highly recommend!

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★ 5

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★ 5

A very nice and clean gym with a very friendly atmosphere, along with great trainers that are very knowledgeable

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★ 5

I’ve been to this location a couple of times and the staff is always super friendly and amazing whatever questions you need answered they got you with no hesitation. The bathrooms are always super clean and smell great also the manager is really helpful and kind he definitely deserves a raise aint to many good managers out here like jeno .

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★ 5

This place is very clean and
The staff is amazing
And the manager is very friendly

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★ 5

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★ 5

Great group of trainers here

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★ 5

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★ 4

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★ 5

Crystal was amazing, very nice, and peaceful with me. She goes above and beyond and convinced to join the free kettleball class. Thank you.

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★ 5

Wonderful personal assessment. Javon was patient and encouraging.

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★ 5

Crystal, helped me at the desk with questions and new information

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★ 5

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★ 5

Great place, been going here since it opened!

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★ 1

With all the new good health clubs opening in the area of Oak Lawn, I wonder how CFX stays open with that lice infested broken machine and locker club

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★ 3

Staffs are friendly, the workout area is clean
You could find most of the devices and weights you need it during daily workout
The men restroom is dirty all the time

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★ 3

Great gym but disgusting bathrooms. Public porta pottys are much cleaner than the men’s bathroom: never clean!

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★ 1

This gym has zero parking spots during the week. Good luck finding a parking spot. The 25$ a month is a waste here because of the time you lose trying to find a parking spot and waiting for others to get off the massage chair and stair master. The weights are not calibrated either. The gym smells. The reviews are fake, they close off the biggest and best room now for most. Smelly gym. It’s hard canceling membership. They have a whole process to cancel and synchrony bank is frauds.

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★ 5

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★ 5

Chrystal a real g

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★ 5

The girl at the front desk,Crystal, is always so nice. She is best! Every time I walk in she never fails to greet me and ask me how my day has been.

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★ 5

Joining was simple and Michael was such a big help.

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★ 1

Most uncomfortable treadmills to walk on incline

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★ 5

Never learned more in an hour! Michael fixed a lot of stuff I was doing wrong!

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★ 5

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★ 5

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★ 5

Amazing environment

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★ 1

Lady at front desk told me i couldn’t deadlift because i was not putting the weight down quiet enough. meanwhile others are screaming at there weights

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★ 5

Best staff and equipment 10/10 recommend it

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★ 5

In the alsip location, Crystal & Tavia are super helpful!! I love CFX especially the Alsip location!!

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★ 5

Amazing staff and community!

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★ 1

After 9pm, gym usually has no staff and many others sneak in. The same kids that wait at the door for someone to open it for them are the same kids that are always gathering there to talk and hangout and blocking the machines while membership payers are waiting.

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★ 5

Crystal was so helpful !

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★ 5

Crystal is fantastic at doing her job and helping others when needed.

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★ 5

Crystal is da goat

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★ 5

Smelt like balls

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★ 1

They get attorneys to hound you if you can no longer afford your gym membership...pathetic. Also the equipment is rundown. Not clean.

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★ 4

Staff is super friendly. During no employee hours it gets pretty dirty but that should be expected from a 24 7 gym. I noticed during employee hours everyone is moving around and busy, cleaning and greeting members. I would recommend the membership where you can go to any gym in your area. Its not that much more expensive on an annual basis and you get to go to a different gym for a different vibe every once in a while.

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★ 4

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★ 5

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★ 5

The staff at CFX Alsip were awesome with providing a tour of the facility and explaining all the great things the gym has to offer!!!

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★ 5

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★ 5

I love charter fitness!

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★ 5

Great gym and great staff 💪🏼

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★ 5

Clean gym, great staff, economical and has everything I need

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★ 5

It’s a nice place very nice people they let me in for 1 day because I didn’t pay yet and a clean place

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★ 5

Clean friendly environment. Great place to workout

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★ 5

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★ 5

Such a great staff and very clean gym

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★ 1

53 degrees in here. It's freezing! Management informed. It's been like this for 6 weeks!!!

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★ 5

Bailey is spectacular

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★ 5

The staff was very helpful

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★ 5

Super great staff and staff was very helpful

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★ 4

I love that it's open 24 hours. The cleaning could be a bit better. Some equipment needs to be replaced. Otherwise this place is cool. Great location. Sometimes there are patrol cars in the parking lot at late hours. I love that as well.

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★ 5

Crystal is great

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★ 5

Kassandra is a helpful employee!!

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★ 5

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★ 5

Good gym

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★ 5

Been going to this gym since it was called "charter fitness", it's a clean gym with friendly staff.

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★ 5

very good customer service an very friendly

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★ 5

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★ 5

great & clean gymmm :)

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★ 5

Nice staff and very welcoming

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★ 5

This place is great love the atmosphere and they have a wide selection of machines

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★ 5

Good vibes at the gym

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★ 5

Nice and clean place would recommend

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★ 5

this place is cool

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★ 5

Crystal was great!

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★ 5

Crystal was great!!!!!

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★ 5

Crystal was great!!!!!!!

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★ 5

Great work👍

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★ 5

Take the classes they provide good information about lifting. They are well educated people on fitness and will get you right !!

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★ 5

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★ 5

Good

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★ 5

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★ 5

Crystal is very nice at the desk. She helps me out.

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★ 5

Crystal is awesome

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★ 5

Crystal is the best!

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★ 5

Crystal is one of the most helpful people I’ve ever met!

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★ 5

I love crystal she is the greatest ever

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★ 1

Half of the equipment is not working or in bad shape.

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★ 3

Why are the bathrooms always so dirty? Every time I come, bathroom floors covered in used toilet paper and the sink counter tops are a mess.

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Crystal and Tavia are always very welcoming !!

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★ 5

Kassandr is very efficient and helpful

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★ 3

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★ 5

We came into use the Amazon locker and end up Signing up. The process was super easy, and quick. CFX prices are cheaper then our regular gym and they are open 24hrs… which is what sold us. Alongside of Bailey’s amazing customer service. She was nice and very informative. Really appreciate such great character. Tavia was also at the front desk and super helpful. I love the duo! Very warm and inviting.

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★ 5

Kasandra is super helpful

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★ 5

Kasandra is super helpful

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★ 5

Staff is Very helpful, Kassandra was patient and helpful when trying to help setup my membership.

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★ 5

Any question u have Kassandra has the answer !

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★ 5

Cassandra at Alsip is very nice and helpful.

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★ 5

Amazing worker at front desk she friendly and makes me feel so comfortable it’s the gym. her name is crystal.

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★ 5

Crystal is awesome

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★ 5

Staff here is amazing. Especially crystal she was super nice signing me and my friends up!

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★ 5

The staff here is amazing and the gym is always a good environment. Cryatal is one of the best staff. She’s super nice and always helpful.

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★ 5

Crystal is amazing and is always there if you need any help! Love the staff and the gym is great.

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★ 5

I love coming to the gym every night, such a great feeling when every equipment open

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★ 4

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★ 5

Angie was very helpful today appreciate you much ‼️

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★ 1

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★ 1

Went to go sign up for a membership and there's no staff

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★ 5

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★ 5

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★ 5

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★ 5

The charter fitness alsip location is my favorite place to workout. The workers are friendly, the gym is clean, and there’s space to do whatever you have planned for your workout. I also like the new open path feature which makes the gym accessible at all times.

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★ 5

Clean, quiet. Access and sign with my phone.

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★ 4

Great selection of equipment and great environment. One friendly suggestion would be to add sanitizer wipes on both end of the gym to clean equipment. I like that there are several spray bottles of sanitizer when you walk in, but there are no paper towel dispensers in gym to wipe down equipment with after spraying.

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★ 2

This is a great gym I go here every day and I bring my friend every day we are both below 18, I was never told about the policy that you have to be above 18 to bring someone and we both were kicked out even tho I have a membership?. He said we both have to leave. I have never had a problem with bringing my friends. If I would have known I couldn’t bring people I would not have signed up. If people can come after staff leaves and sneak in why can’t I bring one of my friends with me ?.

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★ 2

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★ 4

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★ 2

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★ 4

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★ 5

Assistant manager was super helpful in explaining the terms of my contract and helping me with my account!!! Props to the staff for being patient and polite with customers

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★ 1

The assistant manager at this location is completely unprofessional and needs to learn how to talk to people. By far the worst experience I’ve encountered with this gym. Sad to see people represent a company like this.

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★ 4

Clean place, not so crowded. Downside is that parking can be tough depending on when you go.

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★ 5

CFX is literally across the street and I have a great trainer , Justin .

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★ 4

Great neighborhood gym. I've been a member for over 5 years and aside the business next door taking up parking on the weekends, I have no complaints. The staff is always helpful, the gym is clean and I've met some great indivduals. The atmosphere allows you to be comfortable with yourself and the new updates and equipment are a plus. Thank you to management and the entire Cfx team for always providing a great experience.

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★ 5

The place is pretty good , clean place and always get everything in

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★ 1

Picks and chooses what mandates they choose to follow. Many ellipticals dont work, despite telling the staff there are issues.

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★ 5

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★ 5

Very clean. Terrific staff. Lots of equipment.

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★ 4

Nice place 👌

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★ 5

Great equipment and nice and clean

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★ 5

My husband and I had a CPR class up there. We had a great experience and learned a lot. Mike is a good and thorough instructor.

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★ 1

Poorly managed and unorganized. Mask mandate means nothing here.... wieghts are never where they should be, and there is obvious signs of no daily cleaning or re racking wieghts by staff or management. Usually only 1 person on staff. Machines are all worn down, broken (many out of commission), and not properly placed on the concrete floor ( they rock back and fourth.... )also picture attached they are missing many grips on machines that need to be replaced... also Google Hours are wrong, they are 24/7 with thier app.

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★ 5

Big change, definitely an improvement, although Charter was great too. amazing staff as always, and always ready to help with anything. amazing gym with good equipment

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★ 5

Great place to workout very clean and friendly!

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★ 5

Great place to workout at!!!

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★ 5

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★ 3

Gym good enough

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★ 5

Great service and very professional!!

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★ 5

The assistant manager, Jordan, was so helpful and kind! She answered all my questions and was so professional and nice throughout the whole conversation. Thank you Jordan!

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★ 5

Very friendly, felt very welcomed by the workers!

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★ 5

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★ 5

I love what CFX (formerly Charter Fitness) has does with the interior of the establishment. The staff is always helpful and friendly, and the safe 24 hour access is an amazing feature.

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★ 5

good equipment

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★ 1

This place is a joke most of these reviews are fake.. I was interested in personal training a guy Barry who overcharged me for sessions was annoying and weird and the trainer(justin) he set me up with was careless only wanted to train on his time.. I canceled but I still get charged for something I canceled? If this gym wasn't close to me I'd cancel my member ship too.

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★ 5

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★ 4

Dave and Jordan keep up the good work

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★ 5

Very nice staff, the equipment is top notch! The keyless entry app is a great touch too! 10/10 would join again.

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★ 5

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★ 5

Has been a consistent and friendly gym to go daily. We’ll managed, affordable, and easy.

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