★ 5

Absolutely love the facility! My trainer has been very helpful and professional. Helping me achieve my goals! So excited to be able to get stronger and feel more confident one workout at a time.

Source: Google

★ 5

Love this gym, they have everything you need + more. Everyone is always so welcoming, especially Cass she always is happy to help & so kind.

Source: Google

★ 1

Worst gym in Rockford, Crunch in general is a terrible company. You’re better off going to ANY other gym in the area.

Source: Google

★ 3

I joined Crunch when it initially opened about three months ago. I have been a member at multiple gyms over several decades and I was impressed. It was new, clean and the vibe was very positive. Staff was friendly and mostly helpful. A big selection of both free weights and equipment plus a promise of multiple classes tailored to many different tastes. I have become somewhat disappointed over the past ninety days, especially the last couple weeks. Increasingly to me it’s apparent the majority of the staff is primarily concerned about selling more memberships and not much else. It’s still a great place to lift. I’m there several times a week but I’ve noticed multiple pieces of equipment broken and unusable. This equipment remains unusable for weeks. When I question the staff about repairs no one seems to know, or care. I never get the same answer. There are multiple pieces of equipment as I write this that are not usable. In the mens locker room, the sauna does not work and hasn’t for about a week. No one seems to know what the problem is or when it will be fixed. Today the mens locker room was very dirty. The urinals needed cleaning, the floor needed to be swept and the trash was over flowing. I said something to the front staff personnel when I arrived. Nothing was done. I said something again as I left, two hours after I had originally spoken to the front staff. There were at least eight staff members standing around speaking to each other. It just looked bad to me. No one was busy but no one seemed interested in stepping up to clean the locker room. The promise of multiple cardiovascular classes designed to fit a variety of interests has also fallen short in my opinion. The layout of the men’s locker room is very poorly designed. The shower area is very bad. No shelf, no place to put anything, no where to change. The benches by the lockers are small and poorly placed and way too small. I’ve met a couple of great staff members including Josh and Kevin who are helpful, friendly and professional. Overall still a decent gym but I see cracks developing only after three months that if left unchecked will develop into huge problems in the future. Update: over a week later the mens sauna is still broken and theres a leak coming from the ceiling which drips on you when you are on the leg press machine. One piece of equipment has been fixed the others remain unusable. This place seems to be falling apart before my eyes.😳. I find it interesting how the majority of five star reviews get a response from the owner but a somewhat negative review goes unacknowledged. They are happy when you have no concerns but silent when they fall short. Do better.

Source: Google

★ 2

Dear diary,
It has been almost two weeks now, and still no clear answer on when the sauna will be repaired. Oh, how I long for its heat in this cruel weather. Today I drove past Peak Fitness, and the sweet memories of the sauna and steam room haunted me. But my strong will and stubbornness will not allow me to return.
For now, I survive only on distant memories of relaxation. I don’t know how much longer I can endure this life of cold air and broken machines.

Stay strong, dear self. The war continues.

Source: Google

★ 1

Don’t ever do a membership online because you gotta pay a $60 annual fee that’s in small print that a lot of people don’t read then to cancel your membership. You still gotta pay 3999 and all of that in you don’t get no help with nothing and nobody ever has a solution for anything crunch fitness sucks

Source: Google

★ 5

Clean. And the sauna is HUGE which I love !

Source: Google

★ 2

Decent gym, but unclear fees and small, semi-clean locker room is the reason for this rating. They will hit you with some cancelation fees, in addition to the yearly fee. It only makes sense to sign up if you plan to keep it for at least a year

Source: Google

★ 5

Walked in and was immediately greeted at the front desk by Logan. When usually seen more than one staff member at the desk, but this time it was just Logan. My fiancé and I were very impressed with Logan’s performance at work during our entry into the gym. He was on the phone answering some questions about membership, which sounded like a customer waiting to be checked into the tanning beds, and we were checking in at the gym, with my fiancé being entered as a guest member. He remained calm and was very efficient in handling everyone’s needs. Church Fitness is lucky to have him.

Source: Google

★ 5

Nice gym.

Source: Google

★ 1

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★ 1

Source: Google

★ 1

This place is terrible. Lied about certain things when signing up. Tricked us into signing up then forcing to stay till after two months. Have to give a 30 day advance notice of cancelation and never got my free month for recommending someone. Staff was no help and customer service wasn’t either

Source: Google

★ 1

It's 2025 and to cancel you need to call them or actually go there.
Unbelievable!
Just go to planet fitness instead.

Source: Google

★ 5

It's a great gym, highly recommended. Staff are very nice especially Cass, she helped me with my membership and how to navigate the crunch app.

Source: Google

★ 5

I love it, everyone always greets us at the front desk. I found out there are a few One Piece nerds there like me. My personal trainer Jem is also awesome, he makes me workout hard enough to make me feel like my heart is beating backwards, but also makes sure I am comfortable with the exercises, and adjusts them to make sure I can do them properly. I love it all.

Source: Google

★ 5

Source: Google

★ 5

I can honestly say if it wasn't for a guy named maymo. I would have cancelled my membership. There was some confusion since I signed up before you opened. Your billing department was rude and unprofessional. I had no idea you guys had open I was waiting for that. I came in hot on the phone and maymo came in like a customer service superstar and deescalated that situation. He explained everything to me took accountability and said come in let us show what we are about. I joined your gym because you offer more than machines and things other gyms don't. Again maymo is the reason I'm NOT cancelling. Thank you again

Source: Google

★ 1

Will keep this short as possible. I Have already emailed corporate about this situation. To the manager who kept asking ”what to do” As part of his job, maybe he should know what the policy says. Letting grown old women harass, not just one but two different people of color and still not knowing the professional way to address the situation is absurd. for there to be a witness and tell you his own experience and you still don’t do anything besides tell me to stay away from her, even though she came up to me in my space while I was working out is absurd. Told you to your face and I’ll say it again on here you’re unprofessional and know what I’m talking about when I said “ do your job” You do not uphold your policy you do not uphold what crunch stands for and I don’t care to have cussed you out, frankly, you deserved it and don’t deserve the title of Manager.

Because the owner commented the most irrelevant response to this incident, you guys really don’t take it seriously or responsibility for the way your own staff behaves, how embarrassing.

Source: Google

★ 5

Honestly the best gym I’ve been to in my 10+ years of working out. Crunch Rockford has so much to offer. I really appreciate all of the staff being super friendly and helpful. It’s refreshing to see so many trainers walking around if you have any questions. I appreciate even more trainer Wesley walking by and correcting me on my cable lat pull downs. They offer tanning & free child care, all the tanning lotion products for purchase, all the best healthy preworkout drinks to offer, a sauna, hydrotherapy. Honestly so happy to be back working out and even more happy to be at crunch. And did I say how friendly the front desk peeps are?! Also the crunch app is AMAZING! You can track your workouts, goals, and progress , sign up for classes, join challenges… I’d give more stars if I could.

Source: Google

★ 5

On Friday October the 3rd I had a scheduled training session . My experience was amazing . My personal trainer was Jem . I always sike my self out but on Friday when it was time Jem was amazing I wanted to sit down so bad but he kept me pushing knowing I can do it . I give Jem 10 stars he was amazing in every aspect of our training . I left feeling the tingles in my legs and arms the most amazing feeling ever was to be able to keep pushing even when I wanted to sit down . I look forward to more training with Jem and reaching my goal . Best experience I recommend this gym . JEM YOUR AMAZING 💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼

Source: Google

★ 5

very nice gym, liked the sauna, Cass was very nice and helped with looking around. :)

Source: Google

★ 5

Source: Google

★ 1

This is the worst gym that they have in Rockford and the staff suck and the manager is rude and they all stand at the front desk and do nothing and I wouldn't waste my time with a membership 💯 they charged a annual fee of $59.99 in October and they don't have everything ready in the place 😡😡

Source: Google

★ 5

Lucia was extremely helpful and attentive in answering all of my questions. She gave me a full tour of the building and even walked me through the group fitness schedule. I’m highly considering getting a membership.

Source: Google

★ 5

Love this gym so far! The classes and instructors have been great as well. My crunch one kick off trainer Michelle was wonderful and very knowledgeable. Very happy I signed up!

Source: Google

★ 5

So far we've been enjoying it. A great mix of standard gem and classes not to mention you got to love the hydro jet massage chairs. Really good bang for the buck.

Source: Google

★ 1

Rude as hell. Sometimes I have absence seizures during conversations so I need people to repeat themselves/help me understand whatever it is the we're talking about or doing because I just don't remember. Anyways as I was trying to have a problem solved with the manger her face expressions and attitude towards me was very unprofessional. Also I caught an employee who over heard the conversation shake his head/rolling his eys at me. I felt extremely discouraged, if you're gonna be like that then don't do it where i can see you! Like you were literally right next to her in MY EYESIGHT MY GUY! Even if I didn't have that problem no one in a professional manner should be acting in such a way yeah it's a gym but it's still a business. Gyms rely on the people who go to gym. What do you think will happen if you continue to treat people in such a disrespectful way? They'll leave and you'll lose business. Please read the other reviews, i think the others said what I wanted to say like the locker room ect.

Source: Google

★ 5

Source: Google

★ 5

Great gym, professional equipment and great customer service. This was my first day. I went there at night and the girl working at the front desk, CASS, was very nice and had great customer service. Thank you so much

Source: Google

★ 5

Source: Google

★ 5

Gavin was the absolute best! First day checking the place out. Enjoyed the layout and atmosphere.

Source: Google

★ 5

The best gym in the Rockford area. Alex and Andre are great managers. If you want a gym with no limits, and great equipment. THIS IS IT!!!!!

Source: Google

★ 5

Shout out to Joey for helping me with my kick off and helping me get set up with a personal trainer! And shout out to Wesley for building beasts!

Source: Google

★ 5

Great Gym and the staff are friendly don’t listen to the Bums

Source: Google

★ 5

Source: Google

★ 1

If you are looking to join up be prepared to wait while there are plenty of people sitting around. I will wait a while before I try again until they get things under control.

Source: Google

★ 5

Source: Google

★ 5

Crunch fitness best fitness around, best then Planet and peak and would recommend they open another location since business is booming and ps they got Gavin as their RM

Source: Google

★ 5

Great facility and equipment. Everyone is so warm and welcoming making sure your part of the crunch family as soon as you walk through the door. Another perk is you get to workout while your kids have fun inside kids crunch!

Source: Google

★ 5

IT’S CRUNCH TIME! A great gym overall, very spacious, has brand new equipment, awesome classes, and friendly staff with great leadership!

Source: Google

★ 5

I've had a fantastic experience at Crunch Fitness, and I highly recommend it for anyone looking to revitalize their fitness routine. The gym offers a diverse range of equipment and classes that cater to all fitness levels and preferences.

One of the aspects I appreciate most is the accessibility of personal training and guidance. As someone who previously felt a bit lost with gym equipment, the 20-minute fitness assessment and personalized workout. The trainers are supportive and knowledgeable, making it easy to gain confidence and ensure you're working towards your personal goals effectively

Crunch Fitness truly has thought of everything, especially for those new to working out. The Power Half Hour circuit training section, with its orange machines, provides a straightforward way to get a full-body workout. Beyond that, the gym is well-equipped with everything from jumping blocks and indoor turf to Olympic-grade weight training equipment and dumbbells in precise increments, allowing for truly tailored workouts.

The variety of classes is another major plus. For busy individuals, the availability of 30-minute and 45-minute classes, like Barre Bootcamp, is a game-changer, ensuring you can always fit in a quality workout, even on a tight schedule.

Finally, the "cherries on top" amenities, such as the HydroMassage, are a wonderful addition for self-care and recovery. While some, like the HydroMassage and tanning beds, require a Peak Plus membership, they are definitely worth it for the added relaxation and benefits.

Source: Google

★ 5

Everyone was so helpful, the space was super clean, and all the staff were extremely cheerful and welcoming. Loved the environment!

Source: Google

★ 5

Definitely the best gym in the area if your goal is to build muscle. Wont be able to find a lot of the machines they have anywhere else which i appreciate.

Source: Google

★ 1

Horrible expectation, like seeing a boy yelling at a girl and made her cry and none of those who were in charge did anything about it and the boy continues to work there as if nothing happened definitely I will not return

Source: Google

★ 1

Already unhappy and regret signing up. Took them two weeks to get classes up and the class I took was not done by an experienced instructor. Im so disappointed! I can't believe I left Peak for this!

Source: Google

★ 5

Alex is the man!

Source: Google

★ 3

I’m honestly torn as to whether I will keep my membership for very long. On the one hand, I like that’s there is no shortage of weights or machines and the cost is very reasonable. On the other hand, the locker rooms are so poorly designed. I don’t know if it was lack of space or lack of forethought, but the showers are not good. They are so small, lack privacy, and there is no shelf to put products on. And unless you like walking around naked in front of everyone, there is no space to change clothes after the shower. I like to workout before work and not having a decent area to shower/change is a huge deal. I might just have to stick to planet fitness.

Source: Google

★ 5

Excellent atmosphere it was my first day and Kass was very kind to me he showed me the whole gym because I was a little lost and my things stayed in the locker like 5 times because I didn't know how to open them and she was very kind and patient with me I will definitely be back

Source: Google

★ 5

Case so funny and energetic I love the energy

Source: Google

★ 5

If I can say one thing about this gym it’s that the staff gives off a beautiful energy. They’re interactive and make walking into the gym feel like home. Nichole, the trainer has a beautiful soul, Cass is super sweet and funny! is kind and lovely to talk to! Trevor was my trainer for the first KO training session and I enjoyed our workout! Great energy and I felt super productive.

Source: Google

★ 5

Love this new addition to Rockford! Usually a little busy since it’s new but it dies down around 8’ o clock, a lot of great equipment and space! Will for sure make this my home gym. Cass, Jay and Dijah are a pleasure to work with! Love their energy 🤎

Source: Google

★ 5

Source: Google

★ 1

Mardawi

Source: Google

★ 5

I haven't had to wait on equipment, they have all the things I need and staff is very welcoming every time I go in!!

Source: Google

★ 5

Excelente servicio, Cass es muy atenta y amable, deberían tener más personas como Cass!!!

Source: Google

★ 5

Cass es la mejor por las noches exelente atención .!!! Es muy sonriente

Source: Google

★ 5

Source: Google

★ 5

Everyone complaining about getting charged an unknown fee or saying they are all about money, DID NOT READ THE CONTRACT. The prices are reasonable and the equipment is extremely nice. Overall great gym and they just opened.

Source: Google

★ 3

Nice gym, friendly greeting got signed in as a guest. Could be nicer about open drinks on the floor as drinks with lids could also spill. Other than that I enjoyed the experience.

Source: Google

★ 4

Could possibly fit some more machines, enjoy that it’s nice and new, could do without tanning beds everyone knows how bad they are. I know other crunch locations have a recovery red light pod, they could’ve easily replaced half the tanning beds with those! Overall, it’s a good location and had a great workout, my recommendations are add a kickback type of machine that targets glutes and a reverse hack squat machine then this location would be complete! Franchise owner or GM should take requests. In their own stock photos on Google it has a reverse hack squat machine! So definitely add one please. They also have a whole area with just folding chairs and tables for PT consults, could fit 4-5 machines easily, definitely doesn’t need to be so vast because realistically how many people at once are signing up for that?

Source: Google

★ 5

Maybe read your contracts people, don’t blame them because you can’t read. It doesn’t matter what was told to you, always read the fine print. this gym is perfectly fine and a great addition to the area, here’s what the contract says about cancellation within 60 days: “understands they have signed a membership agreement. Failure to use the Fitness Ventures - Rockford, LLC, dba Crunch Fitness membership and utilize programs and facilities does not relieve Member of their liability for payment regardless of circumstances. 1) Member cannot cancel within their first 60 days, after the 60 days you are required to provide a 30-day written notice. 2) Memberships must be cancelled in-person at the club….3) you are responsible for any scheduled fees within the next 30 days following your cancellation request including membership dues, annual fees and/or recurring personal training commitments. Cancellations made within 60 days of joining. Cancellations submitted within the first 60 days will require the balance of the first 2 payments and the annual fee to be paid prior to the cancellation being processed.”

Source: Google

★ 1

I signed up was told I got a month free to try it out and if it wasn't for me I could cancel for free. Went in today to cancel and they won't let me says I have to pay for 60 days don't waste your time or money. They are all about money and a big joke

Source: Google