★ 5

Source: Google

★ 5

Source: Google

★ 5

They explained everything clearly. It was all right.

Source: Google

★ 5

I went to Capital Chiropractic, Dr Imhoff is the best.

Source: Google

★ 5

Source: Google

★ 1

My name is Joelle Tisckos unsure of why this is being posted through my mother’s account. I had attended fit club 1 time and found that the equipment along with everything else in the building is outdated, and the price should reflect that. I was under the impression that I was signing up for a free trial when unfortunately that was not the case in the fine lining. I now owe $800 for attending the gym one time. Jason was very rude and condescending when I called to express my issues saying that “it is very obvious what I was signing up for” when in fact it clearly was not obvious enough because I never intentionally buried my self in $800 worth of debt especially with the economy the way it is right now. I am very disappointed and would not recommend this gym, despite the money, I only went one time because it was not worth the price. Planet fitness is way better and constantly updating their equipment with much nicer and UNDERSTANDING employees. I have also heard from older family members that they were taken advantage of due to the lack of their cognitive ability, these people are scam artists and make their money solely off of fooling everyone. The only decent thing about this place is a hot tub, as long as your okay with being accompanied by 6 old men staring at you.

Source: Google

★ 4

Good place to work out

Source: Google

★ 4

I asked for a tour when I arrived the first time, as I didn’t want to wander into a class area or the wrong locker room. They didn’t seem too enthusiastic about it, but they still showed me around a little bit. Enough to be helpful. I have been going for a month soo far, and each time I show up the gym wasn’t overly crowded. It’s clean in the areas that I go to. The blonde lady that cleans is very friendly and does an amazing job. I like going here more than I thought I would. Haven’t had any issues with billing soo far, I know others have mentioned it. So I’ll be keeping an eye on my account to make sure it stays that way. I think the website could be a little more transparent about the costs to start up. You have to initiate setting up an account in order to see their prices, I just find that a little off.

Source: Google

★ 5

Source: Google

★ 3

I have been a member here for many years. In the past 18 months i have not been able to use the facilities but have still paid the dues each month. I am trying to find out my options so I will not lose all of the dues money I have paid but it is IMPOSSIBLE to talk to a live person. I have called 2 times and the first time I was on hold - with sappy music playing- for 11 minutes. I called back and chose a different option and have been on hold for for over 9 minutes. A live person actually finally came on the line- a person that is at a call center in Arkansas. She was nice but absolutely no help. She did give me the actual phone number to reach the Springfield sites but still cannot seem to talk to a live person. I can't believe that FitClub is so big of an organization that a person cant answer the phone.
Finally I did get through to a staff person who was accommodating and easy to work with. But- unless "you know your parties extension" good luck.

Source: Google

★ 2

Beware of staff scamming you into the annual plan and blatantly lying about what fees you have to pay. You have to pay annual AND renewal fees every year, despite telling you the sign up fee is one time only. And there is a month to month membership but they will tell you your only option is annual. Front staff are friendly and amenities are great. But I can't really recommend signing up with people who scam for commissions.

Source: Google

★ 3

The pool is never open when it's convenient for us older folks that get up early in the morning. West is open 24/7, but I live closer to South 6th Street. I don't want to drive all the way across town just to use the pool when it's convenient for me. Why isn't South 6th Street pool open 24/7?

Source: Google

★ 1

I don’t often leave a bad review for small businesses. If I don’t like something, I just never return. Unfortunately, I unwittingly signed a one year contract that can’t be cancelled except for specific circumstances, so that isn’t an option for me in this case. That’s my bad. I would suggest people read the fine print and ask questions before signing anything.

For the most part, a lot of the people that work here are very nice and helpful. Most of the members, like myself, are just there to complete a workout and get on with their day, although many of them are there to socialize? Doesn’t seem like a social place, but whatever.

I have used this gym consistently for the past two years and have made good progress. But I’ve gotten somewhat tired of the way some facilities and equipment are either dirty, smell bad, or are in need of repair. I get that the facilities and equipment will sometimes need repairs, but this gym doesn’t cost $10 a month, it’s $39 per month plus the initial fees. Where is that money going? The way they fix their warped flooring at the North location is a constant irritation (see the pics). I haven’t seen that method of fixing flooring at the other two locations.

I’m not renewing my membership for a lot of reasons. When it expires soon, I am going to try a smaller gym without a steam room, sauna, or pool. That way I won’t have to worry about facilities being unusable when I intend to use them. If I could have, I would have ended my membership here months ago.

Source: Google

★ 5

Very nice

Source: Google

★ 5

I recently visited **FitClub on 6th Street in Springfield, Illinois**, and had an excellent experience. The customer service was outstanding, with staff going above and beyond to ensure a pleasant visit. The atmosphere was fantastic, creating a welcoming and enjoyable environment. Additionally, the place was very clean, which added to the overall positive experience. If you want to sign up, just head inside and sign up—the membership person is very nice and very helpful when it comes to goals. I highly recommend this spot to anyone looking for a great time!

Source: Google

★ 5

The Parkinsons program is outstanding and giving me hope as I continue to age with the disease. Max and Maria who lead our classes are so encouraging, professional, knowledgeable and approachable... I know I'm in great hands and confident in a much better future!

Source: Google

★ 5

Great, HUGE gym! Three locations, all 24/7! Best trainers in town.

Source: Google

★ 5

Source: Google

★ 5

Great for my body workout

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

I'm loving it!!!

Source: Google

★ 1

Poor customer service with individual at the South 6th street location. I called to cancel membership mid February, I was told it would be done after I paid my last payment. This was more than the 30 day notice they require to cancel. My last payment was taken and when I logged into the site ABC fitness, which is who they partner with to look at account, it said membership expired..account closed. March 23 2024 they took a payment. When I called to ask why after explaining to them what I was told and what I saw, the person I spoke to said he had no idea what I was talking about. He was rude, he was not helpful and he told me there was nothing I could do basically to get my money back they took. I provided more than a 30 day notice and they took money which they should not have. And the person I spoke to did not care to understand or explain to me why.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

The therapy is excellent there.

Source: Google

★ 4

Source: Google

★ 2

I've been a member more then a few times. My main interest is the pool but it's never available when I am (bad luck) thought I would give it another try? Looked on line and everything is listed except schedule. I called and was told it would let me see the schedule after I become a member. Not very convenient. Now I have to find time to to go in and get a print out of schedule it see if it fits mine to see if I could join. Wouldn't be as annoying if not for the fact that that's the Only thing not on line.

Source: Google

★ 3

The Facility is nice, but costumer service is horrible, I know they're understaffed, I understand that it's hard, I've worked in Facility's like this I know how it is, but I recently lost my ear buds and yesterday went to go see if they're in lost and found, but I called and there was nobody to answer the phone. I called again an hour later, still no one. It was getting frustrating so I went there in person to ask about them, and when I got there , there was nobody was at the front desk, so I rang the bell and waited for about 45 minutes and still NO ONE, and so I went looking for someone and apparently no one was able to help he after a certain time on a Saturday, I was beyond mad. On the phone they could've stated that they couldn't help after a certain time on a certain day, and it would've been fine. I would've just called another day, but yeah, costumer service needs work. Thank you for your time.

Source: Google

★ 5

FitClub is a wonderful place for exercise and fitness. Great equipment, friendly staff, knowledgeable trainers, lap pool, whirl pool, steam room, sauna, running track. FitClub has it all.

Source: Google

★ 5

Great team

Source: Google

★ 1

The equipment is outdated and when they get a "new" machine it is usually of poor quality. Equipment will be broken for months on end. Half the time the gym smells like sewer (and not just by the restrooms, the restrooms smell bad too). The ceiling leaks when it storms and there are water buckets throughout the facility because of this, which cause a slipping and tripping hazard. The gym has a variety of equipment and lots of space, but it does not live up to its potential.

Source: Google

★ 1

The absolute ridiculousness of this gym and not letting you cancel a membership. I was told by management that while I was in the hospital I should have gotten a doctors note to end my membership. What a joke. I am so incredibly frustrated and will never recommend this gym to anyone.

Source: Google

★ 3

So much potential but there is never anyone working there. Getting a hold of someone for help is impossible and beyond frustrating. I love my trainer, love Wes, and anyone that you actually talk to but this place is not managed well. I assume they aren’t paying anyone to manage it?? Even if you do find someone at the front desk, they can’t help you. If you have patience, you will be fine because the facility is great!

Source: Google

★ 5

Source: Google

★ 5

Love it here

Source: Google

★ 5

Source: Google

★ 5

Excellent Gym!

Source: Google

★ 5

Came here for the first time with a friend and was really impressed. In terms of equipment this was the best gym i've seen in Springfield. Only thing I would recommend is some better lighting near the dumbbell areas & potentially getting some newer cables in the downstairs area. But this gym is loaded with great back machines.

Source: Google

★ 5

Source: Google

★ 5

Excellent gym! Super clean, accessible and wide variety if equipment without feeling cramped in the space. I look forward to returning.

Source: Google

★ 4

Lots of space, most of staff are friendly and helpful.
Most patrons are respectful of each other.

Source: Google

★ 5

Great workout

Source: Google

★ 5

Source: Google

★ 5

Amazing all of the staff I really nice one of them reached me how to swim yesterday! ❤️ (:

Source: Google

★ 1

I’m so disappointed in Fitclub! I seriously doubt I will ever recommend them again! You lost your personal touch by merging with whatever company you partnered with.

I loved going. I went almost everyday for 6 months (last fall/winter) and I still usually can get there 1 or 2 times each week. I feel like I would have given Fitclub 4 stars and really, the thing I loved was the personal touch, which I felt I got more of from the south branch since that’s the base club.. #endrant #sorrynotsorry

Source: Google

★ 4

Fit Club south needs a little maintenance, tlc. Could use a good cleaning or set up a GoFundMe to afford the feeding of the dust bunnies, lol. Fit Club West is a little convoluted and confusing as the how/where all the equipment is laid out, no maps. Used to be a former racquet club...

Source: Google

★ 3

This gym is a decent facility. It has a huge variety of equipment. Sauna, pool and classes are all included in your membership. The staff is always friendly and informative. I love that they are open 24 hours. There’s a big track for running upstairs. There’s something for everyone.

Now for the cons: This gym could use some deep cleaning and improvements since we pay a yearly maintenance fee. They did upgrade the lobby area but it doesn’t benefit your experience. The walls need painted and It’s a bit outdated and very disorganized. Most members aren’t courteous and don’t re racks their weights or clean up after themselves. Equipment is constantly broken and waiting to be repaired.

Source: Google

★ 5

I enjoyed the facility and enjoyed the people and the equipment there.. It was like a destressor for me.... And I like that...

Source: Google

★ 4

Source: Google

★ 1

Beware! I signed a contract for personal training after I was told that I had accumulated reward points. By the third personal training session or so I began to have problems with my shoulder due to training that was inappropriate for me. I was told I could get out of the contract with the doctor’s statement. However, Fit Club continuedvto bill my account. It looks like we are going to have to close the bank account to stop them from billing.

Source: Google

★ 1

After years of paying too much for outdated facilities out of shear convenience, I decided to cancel my membership. They stopped withdrawing from my account in April, then randomly began withdrawing again in October. I called to speak to the manager and he promised me they were not withdrawing even though I showed him they were. Stay away from FitClub. Plenty of better options in town!

Source: Google

★ 5

Great work out and friendly staff

Source: Google

★ 5

Source: Google

★ 5

My father in law loves this place.

Source: Google

★ 5

Source: Google

★ 5

I joined a month ago and am very happy with Fitclub South. They
have the FreeMotion machines that I prefer and a great lay out of
the building. I also like the music - it's the style I like and it is the right volume (not blasting loud like some places). The price is
reasonable with a pleasant atmosphere.

Source: Google

★ 3

Weights are never straighten out in the pool.

Source: Google

★ 3

Source: Google

★ 2

Old equipment, other places are cheaper and dont charge for a guest unlike this place. I do like that they have multiple locations. Dont like they charge 50 a month and other places like esporta charge 30, thwy charge twn dollars for a a guest here, esporta guests are free

Source: Google

★ 4

Source: Google

★ 2

Dont sign into one of their contracts. I had to close my acct. To stop them from taking funds from my acct.
Crooks

Source: Google

★ 1

Online they offer a 14 day risk free trial, but if you sign up with them they only honor a three day trail. Liars.

Source: Google

★ 5

Newly renovated and easy to get around

Source: Google

★ 5

Clean, good facilities

Source: Google

★ 4

Fit Club has three locations with something for just about everyone who wants to look and feel better. Whether it's one-to-one instruction, group encouragement & accountability through classes, gym workout, yoga, swimming, water aerobics, family time, child care, or individual time to play, work out, or relax in the water, there's a variety of times & styles to choose from. Joint and muscle pain? Make time in your day to soothe, refresh, and strengthen in the classroom-size therapy pool at the South Sixth Street location, or just hang out in the hot tub for a while. In my experience, they listen to members' suggestions and staff are always there to help. And with the Silver Sneakers program through many Medicare Insurance plans, membership can be free! Schedules are available on line or at the front desk.
UPDATE: I've noted and commented to staff more than once in the past about poorly applied caulk in showers that harbors small amounts of mold. That continues to be a problem. Also, the concrete floors in pool areas never look clean, are always discolored in areas, and can give the impression that the floor is dirty. I've suggested a very good concrete cleaning business that I've used at home, but nothing has changed. I'll never go barefoot, always wearing aquatic shoes in and around those areas. I love the aquatic classes, but these problems are concerning. Maybe this will motivate them to do something to improve the appearance?

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Good place to go to keep active and work out. Lots of different machines to expend your energy. Friendly staff and people.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Was able to complete a membership, Justin the director went out of his way to get the membership set up. We appreciate the personal touch and interaction!
Thank you!

Source: Google

★ 5

Source: Google

★ 1

You will find a better, more professional experience elsewhere. The place was garbage in the early 2010s and has increasingly gotten worse since then.

There are plenty of alternatives in town. LA, Planet Fitness, SnapFitness, etc.

Source: Google

★ 3

Need to clean and redo womens lockerroom by the pool.

Source: Google

★ 3

Nice north end club

Source: Google

★ 5

Everyone there loves their job. It's neat and clean. And trainers are always willing to help if you get stuck on a machine. They're always walking around checking on people if they don't have a client

Source: Google

★ 5

This is my second home for 6 years ..I love this place 💖

Source: Google

★ 5

They have everything for great workout a great swim excellent people more than one place convenient for everybody and you can get trainers if you want to

Source: Google

★ 5

They allowed the Boy Scouts to take swim tests at the last minute for summer camp.

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 5

My new go-to gym

Source: Google

★ 5

Great workout, great equipment, yet very good trainers, friendly staff.

Source: Google

★ 5

Guys at the counter were very nice and helpful with my questions.
I left feeling good.

Source: Google

★ 5

Source: Google

★ 5

I love working out at FitClub. They have plenty of machines and weights. They have a track you can walk on and plenty of classes including water classes (before COVID). I especially like my sessions with my trainer Michael. He is very good at pushing me to be my best but not pushing me too far. I would recommend.

Source: Google

★ 5

Love the group classes. Cyclefit is my favorite. They have so many options for weight workouts, from free weights to machines! There is always a trainer available if you have questions!

Source: Google

★ 5

I love it! Great gym!

Source: Google

★ 5

Good to be back!

Source: Google

★ 1

Will not workout at this place. West is ran by young kids and dirty. Went to another gym.

Source: Google

★ 2

The staff, trainers and class leaders are great. The facilities are out dated at west and north for the most part. South let's a swim team use the pool most of the time so it is not accessible to members. There are children all over the clubs which is annoying. They have an archaic billing system that only tolerates 2 billing dates,the 5th and the 20th. That alone is a reason to skip this place.

The removed the card program that let's you pay for premium classes and force people I to high monthly plans. Now instead of buying a card and paying above my plan, they get nothing. There are other gyms in town with advance classes you can pay by the class.

I like Fit Club they seem to really care about the health of members but they are not keeping up with the competition in the area, and don't seem to care about technology improvements.

The music at North is universally terrible and loud.

Source: Google

★ 5

Source: Google

★ 2

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Love taking my kids there

Source: Google

★ 5

Source: Google

★ 5

Friendly, very helpful to you in reaching your goals, & kind. The gym is well equipped with free weights and machines.

Source: Google

★ 5

I love the North side location I feel very comfortable and everyone is friendly

Source: Google

★ 5

I love this place

Source: Google

★ 2

I visit this gym when I'm in the area once a year. Gets the job done. Staff is friendly, clientele isn't.... But I'm starting to think this whole town is prejudice.... Decent equipment. But it's dated.... There's no place like home.

Source: Google

★ 5

The staff is friendly and helpful. Facility is well maintained. If you need cardiac rehab, I STRONGLY recommend the Ornish Lifestyle Program that is run through by Prairie Heart through this facility. It's a significant life change that takes commitment, but the results are noticable and can actually reverse your disease process.

Source: Google

★ 5

Source: Google

★ 4

It's a gym, there are many heavy items to lift and many machines to use. There are cheaper options in town. I do think FitClub does offer good value for the money, but then again it's a gym so the bar for good value isn't super high right?

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

It's my place to be me, to put in work and see results. Love Fit Club

Source: Google

★ 4

I had a membership at the Y before. No one ever called me to encourage me to come in. Fit Club really encourages me to come in! Great trainers: Mike Purdy and Jake Brandon!

Source: Google

★ 5

The fit club is so great. The excellent customer service I received , was the best. I like the pool for the warm water. The shower and hot tub is the best. The sauna make all your pain go way. The staff is the best . Keep up the excellent customer service and I will come back again and again . If you are in springfield, Illinois you should stop by and work out or swim. Continue to keep the place clean .... this what I was very surprised about but happy the fit club was clean.

Source: Google

★ 4

Nice club, clean but could use a little more cleaning at time. Men's locker rm has steam rm, ladies doesn't tho it has sauna with door that needs to be repaired. Womens large lockers are mostly rented and small ones too small. I go to a trainer there 2 x we. For past 7 yrs. He's smart and wise about how to help me improve my strength. He's always there, always on time. Pools are clean, I do resent having to get out of therapy pool when st. John's is using it for just 1 person and a trainer, and I dontlike it when pool is being used by swim team for several hours and I can't swim---during after work hours esp.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Awesome gym

Source: Google

★ 1

No pool availability after work for lap swimmers.

Source: Google

★ 3

Source: Google

★ 4

Source: Google

★ 3

Place is ok, it's close so one of the only reasons I still belong. Some of the staff is good, others...Meh. place could be cleaner, most of the water fountains put out luke warm water. Facility could be cleaner. Leave remarks in suggestion box, but usually nothing changes.

Source: Google

★ 3

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Very clean and great variety of machines and weights

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Poorly ran and very rude!

Source: Google

★ 5

Best workout place

Source: Google

★ 4

Source: Google

★ 5

Aquatic classes are wonderful.

Source: Google

★ 5

Very clean

Source: Google

★ 5

Very happy with my membership

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 3

Nice, relatively new facility on the south side of town. Many classes and exercise options available. Can be quite busy at times.

Source: Google

★ 5

Best gym in town.

Source: Google

★ 4

Nice gym, a smaller and more local 24 hr fitness gym. Pretty good equipment as a whole, Wish they had a basketball court....

Source: Google

★ 4

Great place. Going there for rehab following knee surgery.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Staff is always friendly and smiling.

Source: Google

★ 4

Good location, great exercise and swimming facility. Professional staff.

Source: Google

★ 5

Just fookin lift it. You're here anyway.

Source: Google

★ 4

Large gym. Good variety of equipment. Friendly staff. Made the switch from Planet Fitness for more strength training equipment. No regrets.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

First rate facility. They have everything you need for your health and fitness needs and goals.

Source: Google

★ 5

Clean facilities, pool, and convenient in-house therapy.

Source: Google

★ 5

Love the people that work there they are totally awesome

Source: Google

★ 5

Clean; friendly helpful staff. Good lap pool, therapy pool. Mens locker room has steam room, women's does not. Trainers a ail able but costly.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

I never leave reviews but this place was too much for me. In my 6 months at this gym I have found a tampon on the treadmill, made an appointment with a personal trainer only to get there on that day and them tell me to come back in the evening because they were on break. Litteraly stood for 15 minutes waiting for the baby sitter to stop texting and watch my kid, sprained an ankle on the treadmill because 80% of them catch, and just tonight was accused of stealing. Ivegone as a visitor to planet fitness and was treated much better for $10 a month instead of 50+ and a year contract. I could literally go on all night about this gym just please do yourself a favor and don't join!

Source: Google

★ 5

Source: Google

★ 1

I have been a member of the gym for awhile. I should start with what I like about the gym: The staff is generally pretty nice, they really seem to want to help. the trainers are very good, they are educated and are more than helpful, and the front desk staff is always friendly. That being said, there is also a lot to dislike. The problems seem to be concentrated at the top. The guy who runs it, is the owners son. He seems to be nice enough, but inept to the point were it makes me wonder if he is trying to run the company into the ground to make his dad mad. Skeptical of their membership fees, I started asking around the gym what some of the members pay. I heard anything from $37 a month to $53 a month; the only real reason for the price difference is what the sales person can make you pay. However, I do not fault them, they are literally told to do this by their boss. Then they hired a new manager who looks like that really tan guy from the old Wheat Thins commercials (google it). If you can not find him, look for any attractive blond and he will be no more than twenty feet away. But other than that, it seems fine.

Source: Google

★ 1

Not happy at all with staff and trainers tried to set up times with them never returned my calls ever

Source: Google

★ 4

I'm a fan. It's a case of you get what you pay for if you want cheap you can find other gyms.

Source: Google

★ 1

Source: Google

★ 2

Source: Google

★ 1

Some staff members are rude. The pool is dirty, found random sock and one piece of false eyelashes in the pool. Dressing room smells so bad every time I walk in. Wish I didn't signed up for this club, and go to a better, cleaner gym. They don't let me cancel. $43 out of the window every month.

Source: Google

★ 1

The gym was fine until the new management.
They give free membership to people who patronized golds gym and give fitclubs existing customers no perks. Oh except closing on Saturdays now. What a joke. It's only going to get worse.

The gym was given to the owners unqualified son. Who then fired half the staff telling them they are nothing but numbers to him.

Not a gym I want to be apart of any more. And I've been a member for 7 years

Source: Google

★ 3

Nice gym and staff some of the clients are kinda rude.

Source: Google