★ 4

Always way too crowded

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★ 1

Not worth the $ when equipment is always being hogged by people trying to do random supersets with 4 machines. Also LA Fitness just got sued by FTC for making it hard to cancel memberships and firsthand had this happen here….. I’d rather take my time and money literally anywhere else

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★ 5

I had personal training like months ago and she’s wonderful. She’s very good. Her name is idaly. The Gym is fantastic. I love it. I’ve been with them for such a long time.I highly recommend her and gym also Employee’s are very friendly.

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★ 2

It’s fine. Basic gym. Old equipment. Wish I had another option but not much else around unless you want to pay $$$ for a gym membership.
Tried to bring a guest from out of town with me one time and the manager told me they must have an Illinois state ID which makes absolutely no sense.
Needs a complete renovation.

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★ 5

Love it there. Im there every day. Nothing has changed

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★ 4

It's been cleaner but altogether ok

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★ 5

Took me forever to get a trainer like I have now, Rozze is the best! Love her she kills me every workout we get!💖💖 Am so glad Alejandro set us up!

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★ 5

My personal trainer Rozafa is so amazing. She pushes me and is my biggest cheerleader. I’ve come so far in the 2 months since I started training with her.

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★ 1

Today was my first day joining LA Fitness, and unfortunately, it was not a pleasant start. I couldn’t check in because I forgot my login information, and instead of offering any flexibility or assistance, the manager insisted I pay for a day pass, citing “liability.” This seemed unreasonable, especially for a brand-new member just trying to get started.

To make matters worse, the manager smelled strongly of smoke — very unprofessional for a fitness environment. The lack of courtesy and understanding was disappointing.

Because of this experience, I canceled my membership immediately and will not be returning. Ironically, I later discovered the LA Fitness app offers three free trial passes, so the “liability” excuse clearly doesn’t hold up. This interaction reflected poor customer service and training, and I hope management takes steps to improve both.

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★ 1

Entirely too many people and not enough machines, machines constantly broken and ripped, rude staff, opens too late on the weekends, WiFi doesn’t work half the time. I don’t recommend.

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★ 2

Visited for a day to see about rejoining. Was denied the 3-day guest pass since I was a member ~10 years ago and paid $20 for a day pass. Ellipticals looked rusty, several cardio machines were dirty, a treadmill I tried using was broken and the gym was packed around 7 pm (typical tho).

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★ 2

This spot used to be decent, but since they acquired X Sport it's really gone down hill. Equipment is regularly broken, the wifi only works half the time, and from 5pm to close it's almost impossible to work out due to how busy it is. There's also a strong mildew smell near the far treadmills by the cycling room. I'm currently on the hunt for my next gym because of this. If you're thinking about getting a membership here, I'd recommend you keep looking.

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★ 1

Over crowded and not well cleaned.

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★ 1

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★ 1

I hate it here! currently trying to get out of my contract without getting ripped off...

it's no secret this is the budget choice gym -- and you'll see it at every turn.

the biggest thing for me, though, is that so many of the people who work here are really really unpleasant. seems like maybe they hate it here too? super aggressive and unpleasant. a guy at the front desk mocked a gym patron for their disability!!

I have always loved gym community at all the other gyms I've worked out at, I love to make friends with the employees!! but here I just put my headphones in and try to avoid them...

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★ 5

⭐⭐⭐⭐⭐
Kaylee Marach is a truly amazing trainer. She strikes the right balance between challenging and supportive, and every session leaves me feeling stronger and more energized. She clearly knows her stuff and makes sure workouts are tailored to my goals. Definitely recommend her at LA Fitness Ravenswood.

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★ 3

I travel for work and have been to LA Fitness locations all over the U.S. The people at this gym have no idea how to pick up after themselves—it’s trashy. Weights and cleaning wipes are always scattered throughout the gym. If this location isn’t close to your home, I’d recommend going to a different gym where people have more respect for their surroundings.

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★ 5

I can’t recommend Kaylee M. enough as a Trainer! She’s been incredible at meeting me exactly where I am in my fitness journey and helping me build confidence along the way. From day one, she took the time to really understand my goals and tailored each session to fit my needs.

Kaylee has given me fantastic recommendations for supplements and even shared easy, healthy recipes to support my progress. She’s also introduced me to a variety of workouts, from free weights and machines to exercises I can do at home with no equipment at all. That flexibility has been a game changer for keeping me consistent.

Beyond her expertise, Kaylee is personable, encouraging, and genuinely invested in helping her clients succeed. Her background in competitive weightlifting shows in the way she coaches. She knows her stuff and makes the process approachable, effective, safe, and even fun.

If you’re looking for someone who will meet you where you’re at, push you just the right amount, and set you up for long-term success, Kaylee is the trainer for you!

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★ 5

I have been training with Gabriel, and he is very nice, knowledgeable, attentive and passionate about athletics. The training sessions were very helpful and fun!

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★ 3

Overcrowded all the time

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★ 1

Signed up for 3 day trial as I just moved to the area. Was told I couldn’t bc I needed an Illinois ID and had to pay 20$ to lift with my partner who was also trying it out

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★ 2

This club has too many broken equipments that takes several weeks to repair. Can management improve their services😖

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★ 5

When I started coming to this location I signed up for a personal trainer because I had no idea how to use any weight machine. Kaylee Marach was the best trainer I could've asked for! She was kind, patient, but still pushed me because she knew what I was capable of! I highly recommend Kaylee if you're looking for a personal trainer at LA Fitness in Ravenswood!

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★ 4

Very friendly and knowledgeable staff and nice large sized gym with tons of equipment, and it all pretty much gets used up. Some equipment has older padding that should get replaced as well as some equipment that looks downright antediluvian. Also lots of machines frequently out of order. Corporate needs to get better and replacing, updating, and maintaining equipment. Also maybe a friendly chalkboard at the entrance to remind people to use deodorant, it downright smells like rotting onion by some gym goers, worse than smoking in a restaurant imo.

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★ 5

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★ 2

Saw a guy spit in there today. A women walked over and handed him a sanitizing wipe for him to clean it up. I asked her why she didn’t tell the staff. She said the staff don’t care, the trainers don’t even have their clients wipe down the equipment after they’ve left sweat all over the machines.

The place is crowded and often smells awful. Machines are always broken. Weights are never put back and are impossible to find. Management doesn’t seem to care. If they set the standard even a little higher maybe the patrons would treat the place better?

I only go because the location is perfect for me.

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★ 4

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★ 1

Very dirty facility. Roaches.

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★ 1

They need to get Rid ofthat guy just always give people attitude. He had asked me if I wanted to join the program and I told him no and he needs to respect that and he will give me some feedback all I have to say that he needs to remove that guy cause he has an attitude

Source: Google

★ 2

This gym is disappointing. You can either go at peak times and have to wait for every piece of equipment, or go late night and deal with weights scattered across the floor with the rack missing a quarter of its dumbbells. Re-racking seems to be a foreign concept to patrons and staff alike.

Staff is hit or miss. A few of the front desk employees are incredible, very kind. Some are not. Recently some new guy told me “gym is closed” at 10:55. He didn’t seem overly annoyed, just a little blunt, especially since the gym was in fact not closed. The other employee he was with definitely was annoyed. As I passed by them on my way out they were looking at some other dude who was finishing up his sets, and she was saying “omg is that dude serious?!”, clearly frustrated. I was just thinking to myself “… the gym is still open lol it’s only 10:57 now.” Closing 5 mins early has never been the policy before. I don’t think it’s crazy to ask people to start wrapping up a few minutes early, but given that hasn’t been the policy before I didn’t appreciate this encounter. Maybe staff could do something helpful like re-rack the weights instead. Lord knows they need it.

I had a buddy visit from out of town. He grabbed a workout here and when he got back he said “I’m literally angry, that gym sucks.” A succinct summary. Do yourself a favor, find a better spot to work out.

Giving 2 stars rather than 1 solely because I really like some of the front desk staff.

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★ 3

Bringing a friend with my guest pass benefit became a whole run around instead of helpful. Know your product and let people use it. Fairly embarrassing and I’m ready to consider elsewhere anyways.

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★ 5

I’ve been training with the personal trainer Rosa - she is amazing! She is very knowledgeable, shows me the correct techniques and always listens to my concerns and cheers me up! I really enjoy coming to the gym because of her!

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★ 4

The gym itself can get very busy and crowded at peak times but the areas are clean, the machines are always functional, and the locker rooms and sauna are nice

My favorite part has to be the trainer Rose, I paid for just a few sessions to get into strength training at a very beginner level since I had no idea what I was doing and honestly get bored with it but she has kept me coming back for 6 months!

She’s energetic, sociable, knowledgeable, and keeps things interesting. She changes up the workouts enough that I don’t get bored and teaches me enough to be able to use the information on my own as well!

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★ 5

I've really enjoyed working with Rose! She's incredibly engaging and makes every session fun while still pushing me to reach my goals. She's always helpful with form corrections and answering questions, and her friendly personality makes it easy to chat and feel comfortable during workouts. Highly recommend her to anyone looking for a great trainer who genuinely cares about your progress!

Source: Google

★ 5

I’ve been going to this gym to train with Rozafa since February of this year.
She’s been such a great trainer and I’ve noticed great results since February.
I really like her training style because she’s very upfront and doesn’t sugar coat things! If you need someone like that to hold you accountable I definitely recommend her!

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★ 5

This gym is like a second home to me, people/staff are very welcoming. My trainer Rozafa is a bonus to this location. I love working out with her, she always makes my morning workouts better! 🫶🏼

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★ 5

I have been with my trainer Rozafa since last October and she has been a great influence on my health journey!

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★ 5

I love working out with Rozafa. She literally changed my life. I used to hate to work out but she made me like that.
If you are looking a new trainer, definitely try her!!

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★ 5

Monthly fee is reasonable for everything this gym has to offer. The personal trainers are very friendly and push you to do your best but not over what you can handle. I felt the results after three weeks!

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★ 4

I really enjoy going to this location. The staff is very helpful. It's very clean and I like that I can carry my bag around. I do wish they had more than 3 rowing machines but the ones they have are very good models. Stationary foot plates, good resistance levels and basic, simple display which makes it great to focus on your form and get a great full body cardio. Of course like most gyms, they do try to get you to sign up for a personal trainer. It's a bit intimidating and annoying but it comes with almost all gyms you sign up for. I do have a personal trainer. Steven is a great PT. He has experience working with someone with my health conditions and limitations. He knows I'm up for the challenge and definitely tests how far and safely he can push me. I highly recommend Steven as a personal trainer. Equipment is clean and usually in working order. If something needs to be replaced or repaired, it doesn't take a long time to fix. Doesn't happen overnight but quicker than other gyms. Fair warning though, machines for glutes and legs are almost always being used. There are the occasional girls that stay on a machine for several sets and tune everyone out that want a turn. If anything changes, I'll update.

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★ 5

I really enjoy this gym and Qosi really made it easy for me showed me around and answered all my questions.

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★ 2

Rude desk guy, people eating full meals and blowing snot rockets in the sauna, multiple machines missing weight pins.

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★ 1

There is no free weights at this location

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★ 2

Gym is always busy even before 4 or after 8 pm. No benches available. Always a wait. I can never do chest. Certain dumbbells are always in use. There are wait times for other machines. People stand next to you, waiting for you to finish. You feel rushed. Eliptical machines are rusting. No towel service. The personal trainer sales team are sharks. This gym is a no for me. I would rather pay 170 a month at FFC then attend this gym.

Source: Google

★ 5

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★ 5

I’ve been going to the gym for several months now and during the weekdays it’s pretty chill but later in the evening and during the weekend it can be very crowded but I’ve never had to wait for equipment. Parking is free. The bottom lot is often full so I drive up and park in the top lot.

The locker rooms and gym are always clean, everyone is always really polite and friendly, or is just focused on themselves.

I enjoy going to the yoga and Zumba classes all the instructors are very knowledgeable and kind and have different styles.

I use the sauna every time which can be crowded sometimes but it’s worth it.

I saw some users complaining about access to dumbbells and there are plenty you just have to walk to the back room and get some as there are only a couple in front because there is really no space up front to use them. I grab some from the back and then I strength train in the group fitness room. There are some locked dumbbells in that room but they are locked because they are for the classes exclusively.

I haven’t been in the pool but I’d like to try it.

There is also a protein shake bar. No prices are listed though.

Source: Google

★ 5

Very good experience Very nice people

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★ 1

I bought a new membership through an affiliate and was excited to work out this morning. Unfortunately, I was turned away at the door because they didn't have anyone who could clock me in, even though I was able to show that I have an active membership. Complete waste of my time. Total lack of communication - if this gym is going to sell memberships through affiliates, then they need to include this information in the terms.

Source: Google

★ 4

I love working out at the Lawrence/Ravenswood LA Fitness. The facility is clean, staff are friendly, and having the Kids Club childcare option is THE big reason I joined and stay consistent.

One thing I hope they consider is expanding the Kids Club hours — especially in the summer when kids are home all day, and starting after-school care at 4pm during the school year. It would help a lot of parents keep up healthy routines and would make this gym an even better fit for families.

Overall, highly recommend for parents looking for a supportive fitness environment! Shout out to Angela in the Kids Club for always being friendly and eager to engage with the kids!

Source: Google

★ 1

I was excited to have a pool to go lap swimming in the neighborhood. I did the 3-day pass to try it out before committing to the membership and let me tell ya the pool was FILTHY. The water was super murky, the tiles look like they have never been cleaned, and while I was swimming, my hand got caught multiple times (!!) on loose strands of hair floating around in the water. Seriously, ew. I didn’t even finish my mile because I had to get out of there, and I felt pretty gross once I came out of the water.

Also, there are only three lanes and when I tried to come before work in the morning it was absolutely packed. It’s max 2 people per lane so if you arrive and there are already two people in each lane, you have to wait 20 minutes for someone to come out.

Really bummed since this is walking distance from where I live, but no thank you!

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★ 2

Large gym, but it’s overpacked with people from all the gyms that LA Fitness took over and quickly closed (XSport). I’ve been to several LA Fitnesses around the country and they are all the same vibe - stripped down to the basics and it seems like they are running each gym into the ground.

Source: Google

★ 4

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★ 4

В вашем комплексе есть бассейн и сауна.?

Source: Google

★ 2

Over priced for what it is, no one reracks their equipment, the employees are on average rude, and I watched an employee just pocket money some one who paid a day fee because they wouldn't recognize their membership from a different state. Overall if you can find a different gym.

Source: Google

★ 5

I have been doing a fitness plan with Abel over the past couple of months and he is 12 out of 10. He does a great job at showing variations and new techniques to help in my fitness journey. He listens, he’s funny, and an all around great trainer.

LA fitness has a lot of different machines, weights, and various other. I don’t have an issue getting the workouts I want to do or wait a long time for someone to be done with their sets.

Glad I chose them as a my local gym

Source: Google

★ 1

I go to LA fitness, it wasn’t my choice, my previous gym (XSport) was bought there. I have one problem and I don't know how to solve it. I can't fully train because there are no light dumbbells in the general area, there are from 5 lb and only 2 pairs and often used by others. The light dumbbells in a special area for training with a trainer and I can't use them. So is this manipulation, an ulterior motive to make me pay for this area? What am I paying for if I can't train?

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★ 3

Always packed, when I got here

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★ 5

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★ 1

Went to the front desk and asked for a guest pass. The receptionist (ginger guy) kept pressing me to answer wether or not I wanted to just come for today or did I actually want to try it out. Said I don't live near one but I'm visiting a friend but wanted to try but wasn't sure if I could commit. He said then i'll be twenty dollars (which was ridiculous but okay) but then when I asked to at least see the gym bedore I pay for something that should be free he seemed confused ws to why I would want one?! Don't even know what I'd be paying for and seemed bother that I dare ask for any customer service.

Either bad policy or jerk at the front desk. Or worse, both. Not to mention I don't look like the typical group in this gym (draw your own conclusions) I feel especially disturbed by this experience.

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★ 2

I have been a member for about 10 years but in the last couple of months it has gotten way more crowded. Packed all the time. Benches always occupied with people on their phones. Please don’t join.

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★ 5

Súper bien 😃

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★ 4

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★ 1

I wouldn’t give even one star if I could. The fitness center 1804 W Lawrence Ave, Chicago is terrible. The trainers are so rude and unprofessional. The managers here are useless and literally have no managerial skills. Like one guy said and I agree: Step down on your high horses and tend to your members.
Every time I try to use the weights, someone follows me. One guy he is a trainer has been following and harassing me for two months now. I can’t even work out in peace. On top of that, it feels like I have to pay extra just to use basic equipment — or maybe I’m supposed to bring my own weights from home? Completely unacceptable.

Source: Google

★ 5

Great location. Beautiful. Nice childcare workers. Good Zumba class. Cute layout of machines, but small. Right next to Mariano’s!

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★ 5

This facility is incredible, staff is wonderful, and there are so many options available here. My issue with this gym isn’t something the staff can control but the culture here is awful. There are so many people here who have zero respect for the facility or those around them. Very few people clean the equipment after using it, taking weights off after use is nearly nonexistent, people will be using the same machine for over an hour and not even using it for its intended purpose, I once saw a girl doing one legged lunges on a bench press for an hour straight, and finally I have witnessed members doing exercises that literally endanger those around them. This is all out of staff control for the most part and is a huge reason I try to avoid this facility.

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★ 1

Too crowded!!!

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★ 1

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★ 3

Three out of six stair climbers down! I swear there never seems to be less than two down at any given time. Buy new ones!

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★ 4

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★ 5

First - shout out Ibrahim!!! Best customer service I’ve received at a gym like LA Fitness ever. Can’t thank you enough for your support!

The customer care was always there and great

Classes were always there and good

Mats were always there but they could use some serious TLC or replacement

Pilates equipment was not always available but some was there and good

Machines were there and always in use - a good sign for the health of our city - keep moving Chicago!

Last night I saw a woman with her arms crossed but when she walked into the gym she relaxed.

Source: Google

★ 1

This gym is going down hill. After LA Fitness bought Xsport, I knew things would change. Today was one of the worst days I have been there. So many machines were broken and they left the heat on. It was so miserable in there.

If management doesn't shape up soon, I am going to find a member to a different gym. I don't need a VIP experience at a gym, but maintain the basics!

Source: Google

★ 1

Fix the gd vending machine

PS: at least stock the working one?

Thx, every LA Fitness member

Source: Google

★ 1

The managers here are useless, unprofessional, and literally have no managerial skills. It’s almost like this corporation just hired some dudes with no manners nor skills. Step down on your high horses and tend to your members. That is your job.

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★ 1

Worst gym I’ve ever been to. This location is just awful. Yes, it’s a gym and some gym smells are expected but this gym reeks as if they never clean it and you can see visible grime around benches and the dumbbell rack. No towel service, the expectation is to use dry disposable wipes. Wasteful, and they’re placed inconveniently so people don’t bother. The equipment is rusting. The gym is always so busy it’s hard to even workout - spend the extra money and go literally anywhere else.

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★ 5

Awesome place and I love the Zumba classes :)

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★ 5

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★ 3

Overcrowded all the time but at least they’re open late. Wish they remodeled.

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★ 5

Attentive staff and a clean facility when compared to others in the area.

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★ 5

Been a member of the gym for a long time, I saw all the negative reviews and wanted to add my two cents, like everything in the world, things most used break down, but they are constantly fixing broken machines, and pretty fast. The gym staff is amazing, the space is pretty clean for the amount of people who utilize the gym.the swimming pool is a great addition to this location. I love that there is parking.

Source: Google

★ 5

Employees here are next level! Alejandro has been polite, friendly and always helpful with any questions or concerns that I’ve had.

Abel is a great personal trainer! Highly recommended.

Yes the gym can be crowded, but stop crying about it!! People need to burn some calories and get fit! Even when it is crowded, there’s always machines open. And if your machine is in use, don’t be a crybaby and work another one until yours opens or maybe lift some cinder blocks in your backyard!!!

PS: I’ve seen at least one person cleaning EVERY SINGLE TIME THAT I’VE BEEN HERE

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★ 2

Please repair or replace the bench – it’s impossible to use it safely. It’s been broken for a month, and some other machines also need maintenance. I hope you address this issue soon.

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★ 5

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★ 5

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★ 1

I have been a member at this Lawrence Avenue club since before the pandemic. I just started personal training (pt) sessions again after stopping a number of years ago. I was impressed that they created a separate space for the pt clients, but it is unfortunate that they have filled it with some sub par equipment.

The mats that are in the space are pitiful. As a paying client for pt I requested new mats be purchased for the pt area. I was told they were on order and would be in the pt area in 1 week. It is now at least 2 weeks and there are no new mats. It is a simple fix and yet it has not been done and no one has followed up with me to inform me of the status. I just hope the mats they have purchased are the same quality as the black mats by the mirrors.

Additionally the squat rack in the area is inadequate. Again the separate pt space is great, but not if the equipment is dangerous. It seems as members who pay extra for pt we deserve better equipment than some pieces we are currently provided.

Let me add the personal training staff are amazing. I am training with Zeus. He is attentive and has been very thoughtful about my sessions so I achieve the results I desire. All the other trainers I have been around in the pt space seem very committed to the clients they are working with.

I will also add I swim 3x/week and now that I have found the time the pool is most empty it is a wonderful part of the gym.

Source: Google

★ 5

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★ 4

Clean facilities, accessible locker room areas, reliable gym.

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★ 5

I had a personal training session with Brady and it was incredible. He gave me a great perspective on form and technique in weight training, and provided cardio workouts that fit my fitness goals. He is very knowledgeable and knows exactly how to put together the perfect impactful and achievable routine. Go sign up for some sessions with Brady!

Source: Google

★ 4

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★ 2

I’ve been a member of LA Fitness for a while, and I’ve run into an ongoing issue that has become incredibly frustrating. For months now, several weights have been locked up and inaccessible, despite my multiple attempts to use them. I even spoke to an employee months ago, and they assured me that the situation would be resolved. Unfortunately, nothing has changed, and the locked weights are still a problem.

It’s disappointing to see such a lack of action on something so basic. For a gym that charges premium membership fees, it’s incredibly frustrating not to be able to use the equipment when I need it most. I’m hoping the management will finally take action and unlock the weights, but it’s hard to keep waiting for a solution that never comes.

Source: Google

★ 3

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★ 1

URGENT WARNING: DO NOT TRUST YOUR BELONGINGS AT THIS LOCATION EVEN IN A SECURED LOCKER!!!!

This establishment isn't even worth 1 star. If you value your safety and possessions, DO NOT go here. My boyfriend and I had over $1,500 worth of belongings stolen from his locker, which was properly secured with a lock.

What makes this even more alarming is that staff members weren’t surprised at all when we reported the theft. In fact, they admitted that this is not an isolated incident—there have been numerous thefts over the past several months at this specific location. Even worse, the gym made the decision NOT to inform members about the increasing risk of theft.

Despite assurances that the manager would investigate the matter and review security footage, we received NO follow-up. After repeatedly reaching out, we were told we’d hear from an operations manager after the weekend—despite having two full weekdays to respond. When we finally got a call, the operations manager offered no help whatsoever, suggesting we cancel our membership (without a refund) as though that was the solution. They took no responsibility, offered no compensation, and showed zero concern for the safety of their members.

If you are current member or potential member make sure to look over your shoulder here—this location is clearly not safe, and the staff's indifference to the situation is shocking. Please think twice before setting foot here.

Source: Google

★ 1

The place has gotten more crowded in the pass months, doesn’t matter what time of day you go you can’t find an empty machine. To make matters worse people sit and text and play stupid games on their phones making it harder to get a workout done

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★ 3

I like the gym, but it’s clear that the staff care more about you having a photo on your account than actually cleaning or restacking the weights. Came in one day right when the gym opened and the weights were all over the place. Especially the dumbbells.

I’m not sure what the night duties entail, but weights off the ground and back in their space should be at least a minimum.

Also bathroom’s smell moldy and high humidity. I wouldn’t walk on the floor barefoot if my life depended on it.

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★ 3

Yoga Classes were taught terribly.
Pool was nice.
Sauna was nice.
Front desk was sweet but not able to be very helpful.
Not a gym for community.
Not always easy to get access to what you want to use because so of number of members.

Source: Google

★ 2

This is by far one of the worst gym experiences available in all of Chicago. LA Fitness bought X Sport and then closed one of their busiest locations which consolidated almost that entire crowd to this one location. It is now filthy, too crowded and your workout is unproductive. LA Fitness as a company is ruining the fitness experience in the city. I’m hopeful they go bankrupt and a new company can fill the void because they created too many issues for the city.

On top of creating an over crowding problem, they also employ some of the rudest personal trainers the city has to offer. They are rude to guests that are not paying them for their time and will use space you are in or were in before them, once again, contributing to the problem of over crowding. Instead of “training” their customers to assume everyone at the gym will just move for your workout, they should be training them on how to function in a facility that is so over crowded you have to be hyper creative to get a full workout in. If my membership was not under $30/month I would cancel, but I use it when I travel.

Source: Google

★ 2

Every time I lost an item, it has never been turned in at the front desk. I left my swimming cap and goggles in the sauna a few days ago and as expected, someone took ownership or threw them away. I am seriously thinking to subscribe to a more affluent gym, like Lifetime Fitness, where patrons can afford to buy their own gear and where the likelihood of someone stealing your stuff is considerably less.

Source: Google

★ 5

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★ 2

Modified review after some time: mostly go to it out of convenience, it being only a few blocks from where I live. Got a weird rash from going here, clean your equipment!

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★ 5

Their fitness trainer, Abel is amazing😁 He made me feel like family!!

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★ 2

100% you get what you pay for here. Expect to wait for machines, specifically for legs. The place just isn’t big enough for everyone who uses it. Avoid at peak hours as it’s a mess. It’d be nice if they could expand into the open Sears location next door but that’s wishful thinking.

This place is in a desperate need of a refresh and deep clean. It’s just gross, even compared to other LA’s

The pro’s are the price, usually easy parking and the Mariano’s within walking distance.

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★ 5

I was interested in the free fitness assessment and did not want to continue with the personal training program created for me and every staff member was extremely kind, flexible and helpful when I canceled. If you cancel in the first 3 days, there’s no fee and I realized I could not afford what I signed up for so this was a god send. The personal trainers were helpful, flexible and down to earth when working with me. The facility is clean and well maintained as well.

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★ 1

Could not get any money back even though I had to quick due to ear infection and only used the pool around 10
Days, due to bad knee and shoulder I could not use the rest of the gym…poor customer service from Luke… plus they charged me anual fee and I started on Jan 5 and quit 10 days later …Bad experience

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★ 5

I had an amazing 👏 experience at the location. My personal Trainer Abel was downright awesome. He pushed me further than I ever knew myself. I highly recommend the location and Abel if you want to get into the best shape of your life.

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★ 5

The staff is really friendly and welcoming. They’re willing to help you out and make your experience top notch. Highly recommend.

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★ 4

Nice game but likely need more stair climbing machines and lifting equipment as it can get busy.

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★ 4

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★ 2

Busiest location in the city, people use bags to block spots next to them on stretching mats, half the stair climbers and elliptical machines are constantly broken. People sit inactive on machines waiting for others to open up. The gym etiquette here is rancid. Clean gym, no beef with the staff, only the January new year resolution payrons. Hopefully it'll be back to normal come February or march.

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★ 1

Terrible hours. Not everyone works a 9-5!!! Hate how LA fitness bought out all the Xsports

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★ 5

I highly recommend LA Fitness, especially because of their personal trainer, Ryan. He has an incredible personality and an immense amount of knowledge. Ryan not only explains the movements but also demonstrates them, making everything easy to understand. His teaching skills are outstanding, and he’s always so kind and approachable. If you’re looking for a personal trainer, this is the place to be, and Ryan is the trainer to ask for!

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★ 2

The facility itself is pretty good other than the absence of towel service. It's the clientele that drag down the rating. While there are some serious patrons, a huge number seem to go there just to kill time in between texting and phone calls, or just to preen in the mirror. One girl was literally Face Timing while sitting on the floor next to a machine, claiming she was using it, and then blew up when I confronted her about it, as though *I* was out of line. The weight room is particular is very crowded at nearly all hours, and for a few machines like cable rows they only have a single unit so this can mean a lot of waiting for people to finish their texting/pretend-exercising. The price is great but sadly these types of issues go along with that. I honestly wouldn't mind paying a bit more if there was towel service and fewer unserious posers.

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★ 2

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★ 1

There is almost always a wait to use the pool, the main area is typically busy, too much room is cordoned off for personal training, there is an insufficient amount of equipment (they don't even have TRX cables), the facility is relatively dirty, and it opens up late on the weekends.

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★ 5

It's ok

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★ 5

A pool that isn't freezing cold, group bike room, and a group exercise classroom, weights, and cardio. Friendly diverse clientele.

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★ 3

The reason of these 3 stars it’s mainly because of the constant issues I’ve been experiencing lately at this location. First, all wet area was closed… for a week… then the sauna was closed… for a week… I mainly come here for swimming and to use the tub and sauna and its very disappointing when you cant do any of that. Taking a shower is always a challenge every time someone flushes the toilet and shower heads spraying everywhere. In the past there was always an equipment that was out of order… Not cool
Other than that it’s convenient and cleanliness is at a decent level.

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★ 5

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★ 5

Enjoyed today's gym time. Not crowded and ran into some old friends. Great parking

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★ 2

The Gym overall is okay. But we're Paying for a Suana so fix that shit. And if you guys don't, then don't use it as a selling point.
FALSE ADVERTISING.
Lastly be more accountable, twice I've called to ask if the Suana was fixed. Twice I made the drive on a tight schedule only for it not to be working.
It's the little things.

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★ 1

What a horrible customer service experience

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★ 1

The worst LA Fitness and the worst customer service. I had to cancel my credit card and dispute the last two sets of charges on my bank account to stop them from taking any more of my money. The manager said he won’t cancel my membership until I pay another charge. Work out here if you like fraudulent charges and rude people.

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★ 4

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★ 5

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★ 5

Me gusta el lugar

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★ 4

What you can expect at this location... every color of the rainbow, a lot of short shorts, every booty machine is always occupied, so much eye gazing, plenty of voyeurism in locker room. Now let's speak on the women. It's like playing Where's Waldo🫤. You might find one or two. But it's definitely a sausage party 🥳

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★ 1

Made me pay 2640$, per one year contract, don’t sign personal training contract, no refund, if you want to cancel no refund 1320$, 50%, scammers, said one hour session 55$ on sale pitch, but it was only 25 min after I already signed, they said one hour is the total time you were in the gym, like self warmups, and changing etc, I paid 55$ 4 times a month, 220$ per month, been couple times, threw up, felt really sick, they said you can use it when you will get better, they kept charging me during Covid, while they were closed, and after they were open, I was done paying, I wanted to use my sessions, they said you need to sign new contract for one session per month 55$, and then I will be able to use what I paid for already during Covid, but I couldn’t use it, because I got sick, and I couldn’t get a refund, and just left paying 3000$ per 3-4 sessions in a year!!! You will think that signing a contract with no refund, will motivate you to not miss the gym, but, you will just end up scammed, if your body will not tolerate or like the exercises they will give you! PT is a SCAM!!!!!!!!!personal training is a SCAM!!!!!! no Refund!!!!!

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★ 5

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★ 5

Clean, well maintained, friendly staff.

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★ 2

Do NOT enter into a contract!! I have been working for over 2 months. They say they never received things and refuse to answer. A shame since Steven was the best trainer!!

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★ 5

Front desk people are amazing. I like the gym.

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★ 5

A good gym with a great vibe. The machines are in good condition and are regularly maintained. However, could you bring back the third chest fly machine? There’s always a line for it during peak times, and having three seemed like the right amount. Also, it would be great to have a standing calf machine. Thank you!

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★ 5

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★ 3

It's always hot and humid in here. Often crowded and the vibe is judgy.

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★ 2

I really only come here because this gym is close to my apartment, and it’s cheap ($35/month).

There’s a good mix of machines, racks, dumbbells etc, so it has everything you need. Most of the equipment is very old and rusty, but it works. Sometimes the trainers take nearly all the 15-30 lb dumbbells and hide them in the training area. It does also get very busy but I usually don’t have to wait more than a few minutes even at peak times. The staff are generally nice and friendly. Stays open until 8 until weekends which is nice. I also like being able to use the other LA fitness locations.

My biggest frustration with this gym is that it is disgusting. The pool currently reeks of urine and has been closed multiple times for several days if not more than a week at a time in the few months I’ve been a member here. When it is open it’s filled with algae and hair. Staff replaced towels with wet wipes to clean equipment but there are only a few areas to find them so many people leave equipment sweaty. People even walk around barefoot in the main area. They do not provide towels/locks so you have to bring your own. Lastly a minor annoyance but the WiFi doesn’t work and there’s almost no cell service anywhere in the gym.

TLDR: This is a cheap gym option in a convenient location with pretty much everything you need. It could be a lot better if it wasn’t so gross.

*downgraded to a 2/5 because I have now had three separate items stolen from the locker room here, staff were not interested in helping

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★ 1

I got a 3 days pass to try the gym.
I activated that pass on tuesday 5.
Today Thursday 7 I am not able to access the gym.
The guy told me the pass expired.
They have the proof that the pass was activated on Tuesday 5 nonetheless they denied the access.

I was planning to leaves anytime fitness for that gym at the end of my 3 days but thanks to them I know now that they are not professional at all and it will be a good mistake to go there.

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★ 1

55° outside and they have the heat going inside the gym. Climate should accommodate the guests (who are working out) not the workers sitting at the front!

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★ 5

5*

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★ 4

This will always be an awesome gym.

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★ 5

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★ 2

You can never find the dumbbells you’re looking for because the trainers have taken them all to the roped off training area. They need to have their own weights instead of taking them from the other side of the gym. Or at least put them back when they’re done.

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★ 5

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★ 2

The staff does not take initiative to fix problems. Even if they are asked by gym members.

The scales are constantly broken, and steam room knob, in the mens locker, to adjust the heat for the sauna has been broken for years.

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★ 1

I told the front desk about the bedbugs in the bathroom.

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★ 1

It's still all about the CELL PHONE here, stopped in to exercise this past Tuesday, there are 6 machines I need to use in the first room......... and all 6 machines were occupied by people sitting on the machines staring at their phones. Not a single person was actually using the machines.... just sitting scrolling on their phones.
MANAGEMENT DOES NOTHING!

It's all about the cell phone, I don't think people actually come here to exercise, I think they come to sit on the equipment and stare at their cellphones.

It's impossible to come to this gym for a quick workout because every single machine is filled with people just looking at their cellphone, not using the equipment, not exercising but instead looking at their cellphone.

If your life is so important that you cant take 2 minutes away from your phone why are you even at the gym?

Of course management does nothing about this issue.

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★ 4

Bigger facility than a thought! Even at peak times there's always enough equipment to work the muscle group you want. Nick was really helpful at clearly explaining the membership options.

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★ 1

Some user stole a strength belt while training, how shameful, those types of people should cancel their membership.

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★ 5

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★ 1

Gym is what you pay for, but stay away from the personal training. Trainers are overpriced and subpar, it's impossible to cancel, and customer service is abhorrent.

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★ 5

I've been looking for a clean gym to work out at in Chicago. The merger of XSport and LA Fitness has given me more options. This location is the best I've visited so far. It's clean, the staff is friendly, and the pool is clean and inviting, unlike the XSport pools that were always out of service and looked dirty.

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★ 3

Okay facilities. Equipment is aging and certainly needs an upgrade. They only have one real rack there and 2 of those bullshit short rack things that suck to use if you’re over 6ft or if your height falls in the awkward in between spot of the height options. Nothings broken there which is a plus. Def better than xsport on Ashland.

Bathrooms and locker rooms are clean and overall the facility and gym is well kept.

Would be great if they could add some of those new cool Olympic lifting racks with the padding. That would make this gym so much better!

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★ 5

one of LA Fitnesses better locations good friendly staff machines always in service. Does get more crowded but has to be expected in a great location like this. Staff here should go to Lake Zurich location to teach them how to treat customers properly.

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★ 4

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★ 4

The price is good, especially check if your insurance has a partnership with the gym to get even more savings, Pat, the machines are a bit old. Things can be crowded during busy times and I'm pretty sure they're getting water damage in the yoga studio area at the location on ravenswood, but overall worth the money for a modest gym with good hours and some classes

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★ 4

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★ 5

I love this gym, it literally have everything you need 👍

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★ 5

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★ 2

Nice and varied equipment and the personnel is friendly. However, it is way oversaturated and it is impossible to workout between 4-7pm:in the weights area there are often more people than stations, meaning you can’t do anything even if you’re willing just use “whatever is available”. Cardio is usually more available. Ended up moving to a different gym (needless to say they make joining a LOT easier than leaving).

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★ 5

How about opening the gym Door a 5 am!
Its gym not chipotle

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★ 4

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★ 1

I know people only write reviews when they have really fantastic or really horrendous experiences. I fall into the latter category and truly wish it was possible to give '0' stars. This place sucks.

Like the fools before you, you will get a great deal when you sign up, but you truly get what you pay for. Or in this case, what you don't. There is no towel service, and most everything from the water fountains to the lockers, to the fitness equipment, is falling apart (I'm looking at YOU, stationary bike pedals).

There is a layer of dust and grime from the light features down to the walls and floors, and the poor air circulation leaves a permanent funky smell. The wifi connection is atrocious. The staff is perhaps the most disinterested I have ever come across. No one seems to be in charge or able answer questions without an unhelpful stall tactic of 'I'll bring this to my supervisor'. The pool area is also pretty lawless. Staff do not monitor, and many gym patrons have made a practice of jumping in the pool or soaking in the hot tub in their sweaty underwear following a workout. I'm no health inspector, but that's pretty nasty. I'm so done with this dump, and I encourage anyone considering joining his gym to reconsider.

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★ 1

Stay far far away from their personal training program.

It’s like pulling teeth to get decent service and most of the people are barely qualified. “Here’s an exercise now do as many as you can seems to be a theme”. There are a couple of decent trainers but everyone else is mediocre at best.

Gym itself is fine…extremely crowded for the size though.

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★ 5

best la fitness i’ve ever been to. staff are chill as hell. the weights are all there and super clean. chill atmosphere with lots of machines and they keep it super cool in here.

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★ 4

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★ 5

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★ 5

Fine and great in the off season super and I mean super crowded in the winter

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★ 5

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★ 1

My watch was stolen by another member. Management said they can't do anything as it's part of the member agreement and wouldn't even file a report or make a note of the theft.

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★ 5

Me gusta el ambiente.

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★ 3

Watch your belongings closely. I arrived at the gym at 6 a.m., and found my lock broken and my wallet stolen.

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★ 1

I started going to this LA Fitness after going to another location that I really liked and was comfortable with. This location is terrible. Equipment is dirty/rusted and outdated, staff isn't the nicest, and no matter what time I go its too crowded and people are hogging the machines. I decided to cancel my membership and look elsewhere. I wouldn't go back if offered.

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★ 5

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★ 1

Club is ok but some of the staff especially front desk are indecent and offensive, rather unprofessional mannerisms.
I have decided to quit my membership
Every gym has same equipments almost so why not to opt for a service which is professional well behaved.

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★ 5

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★ 3

It's "fine." It has most of the equipment you need, but it's almost always very busy which may affect your workout. They also took away the paper towels and sanitizers and replaced them with tiny 1 ply wipes that don't really do much for wiping down machines.

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★ 5

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★ 1

Told me I couldn’t use free trial pass and asked for $20 for a day pass. 0/10 would not recommend

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★ 3

The staff is very nice.

My issue is they just replaced paper towels in the locker room with air dryers. They already don't provide regular towels, so this move just seems really unaccommodating.

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★ 4

Great facility. Ok equipment but Lousy layout of equipment. Not as clean as other gyms.
5/2024: I noticed the gym was cleaner than before. I do like the number of machines andvfree weight benches so you can hit all the stations you want. I usually do about 15 to 20 with 3 sets at each.

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★ 1

Bad supervisor

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★ 5

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★ 5

I just had my complimentary fitness assessment with staff member Alejandro. I thoroughly enjoyed the experience, in addition to exposing me for 'skipping leg day' the past year we worked learning new exercises to add to my routine, we spoke about nutrition, and discusses lifestyle adjustments. Alejandro was professional, knowledgeable, and friendly. There was no judgement and he made took the time to make authentic tailored recommendations to improve my lifestyle.
Great folks here - this guy rocks! Go see Alejandro to burn those legs!

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★ 1

This place is horrible. If you try to purchase a membership, the sales team will bully you into purchasing a personal training package as well. In just two sessions with the personal trainer (who is actually the training manager), I sustained injuries to both my shoulder and my knee. I mentioned multiple times that I have old knee injuries, andthought the weights he had me using (for both upper and lower body) were too heavy, but he continually insisted that it was fine. It's clear that the trainers are not well trained in safety or tailoring a workout plan to the specific abilities and goals of an individual.
After my injuries I tried to get out of my membership since I could no longer work out, and was instead offered a six month freeze, and two months of my personal training membership refunded. They ended up charging me for an additional month of the training membership even after all of this. Truly horrible customer service.

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★ 3

This appears to be a very nice Gym. It's open until 11 PM which is good for me considering that I'm a night owl. I met a Physical Trainer Assessor named Sayvon who is really cool & knowledgeable guy. Very polite, respectful, professional, attentive. I was quite impressed. I may make this my home gym.

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★ 5

I've been a customer since the 90's at different locations and this has been by far, my best experience. Louisa is a fantastic trainer and she is consistent. Alex attended every concern whenever I have one and the machines are always clean and properly maintained. Its a great place. I love it!!

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★ 5

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★ 5

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★ 5

Wonderful, cozy, peaceful and clean place! Not crowded and very quiet!

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★ 1

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★ 4

What stops this from being a 5/5 is that the gym staff never cleans the gym at night. I come in at open and there are weights everywhere, tons of wipes just laying all over the floors, etc. This matters because the staff is just cleaning around you the whole time during your workout and it’s weird because they get all into your space while doing so.

Source: Google

★ 5

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★ 5

I love this location. Things are kept clean and organized. There are sanitation wipes throughout the gym. Locker room is clean and I feel safe storing my items in the locker. Staff are very friendly and open to helping everyone and finding solutions.

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★ 2

The removed all spray bottles and paper towels from the workout areas, they also removed most of the paper towels from the locker room, staff leaves equipment in the personnel training area, lockers are left locked overnight, mirrors are foggy from being cleaned improperly

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★ 4

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★ 1

Wish I could give this place a zero. The things they offer and all the quality services they promise has little writings in between. They gave me a discount on the personal training stuff to help meet my needs. (Which is nice) - They said I would get all high quality of personal training/trainers. But when I wanted to switch personal trainers- they said that one personal trainer is higher than the others...like what?? You said when I signed up I would get high quality trainers but even then the personal trainers are not that involved in the program that we sign up for. This all sucks because I wanted it to work out. Going to end my membership and the training program. Next month 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

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★ 5

Ive been coming to this location for the past few years. This club is one of top notch with their cleaniness. They have long time employees that are very dedicated and take pride in their work. As of recently I made a decision to take my exercise routine to another level. I spoke to Jimmy the program director about personal training. Jimmy thoroughly explained their program and I knew right away I was making a great decision. I met with Danny Dancimich. He is a true and passionate trainer. He's held me accountable teaching me how to properly work with the exercise equipment and pushing me to the max. I feel blessed to have Danny as my personal trainer! KUDOS TO LA FITNESS

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★ 2

Ok overall. Disappointed that the desk staff can't seem to do basic hospitality like greeting members as they walk in. Not even above and beyond things, simply saying hello is a stretch. The only time it seems to happen is when the manager is around or the manager himself.

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★ 3

The lady who greeted me was really nice, and the person who helped me sign up was great. But during the fitness assessment, Jim was too pushy, insisting I needed a trainer for my goals.

When I talked about affordability, he questioned if I couldn't afford anything beyond the membership for my health.

I said I wanted to work out independently like others, and I mentioned my concern about my knees (even though I'm not sure if I need surgery). He confidently told me I don't need surgery?

Overall, his pushy sales approach and disregard for my concerns were disappointing.

Still, I'm happy to be joining LA Fitness!

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★ 5

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★ 5

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★ 2

This gym physically STINKS. The odor is the first thing you will notice when you walk through the gym. Forget about getting a treadmill or a weight rack when it’s between 4-6pm, it’s a nightmare. I personally go to another LA fitness (Broadway) but come here for a few of the classes that I really like. I wouldn’t do my own workout here.

*Edit* since I have left this review, the smell has definitely improved. It is still extremely busy in the evenings, but when I come for the classes I am not immediately slapped in the face with the smell.

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★ 5

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