★ 5

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★ 1

This gym is a complete disappointment. It’s always way too crowded, no matter what time you go. Good luck trying to hit chest day—there’s barely any equipment, and whatever is available is constantly taken. Half the dumbbells are missing because nobody ever puts them back, and the staff doesn’t seem to enforce anything. On top of that, no one wipes down the equipment, so everything feels sweaty and dirty. For the price they charge, this place should be run way better. Definitely not worth it.

Source: Google

★ 1

I got a bad vibe as soon as I checked into the gym. I had never been to this location, so I wasn’t familiar with where the locker rooms were. I scanned in and was not greeted by the woman or man behind the counter. Since no one was gonna say anything, I asked where the locker room was, and he laughed and sarcastically gave me directions as if I wouldn’t understand. They have vendors selling pickles and whatever else in aisles of the equipment, and they’re bothersome, so that was annoying. I don’t want to be bothered in the gym. I make it to the locker room and head to the bathroom stall. There is blood smeared on the side of the trash bin, gross. I did my circuit as fast as I could and got out of there. I will not be back!

Source: Google

★ 5

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★ 5

Muy tranquilo

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★ 2

I recently joined this LA Fitness location and had an unprofessional experience with coach Theodore (Theo) Hughes. He insisted on scheduling a session even after I said I wasn’t interested, and when I arrived, I was given different explanations about why he wasn’t available. I left without completing the session.

I also received emails afterward to confirm another session with him, adding to the confusion. This came after a previous situation where I was told I had missed a session that the gym later said was never scheduled.

The inconsistent communication and lack of professionalism were very disappointing. I hope management addresses these issues for future members.

Source: Google

★ 5

Really enjoyed my workout at this gym

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★ 5

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★ 5

👍

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★ 1

I have received three calls from them very early in the morning asking if I am “john” or “michelle” and I told the lady the second time that they have the wrong number. they called AGAIN a third time and this other lady has the audacity to yell and argue with me?? I have never been to this gym. I am in TEXAS. Please stop harassing me because you can’t keep up with your own customers.

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★ 3

How about a discount for teachers, firemen, and police?

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★ 1

MEN LOCKER GOT BROKEN INTO WALLET STOLEN! They did nothing about it! Just an incident report. They need better security of who comes in and out of the gym as this could've been much worse.

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★ 1

Just recently signed up for this gym when I moved back to Chicago. On the day I signed up I never received a tour of the gym. But they did ask me if I want personal training from the most scrawny looking trainers I’ve ever seen. Oh and on any given day there are roughly 100 people in this building but the bathrooms are closed on weekends because “they want to keep cleaning to a minimum on the weekends”. What a joke. So in summary the gym is packed , the bathroom isn’t open every day, some members get preferential treatment (you can guess which ones), and most of the trainers look like middle school gym teachers. The moment I find a cheaper gym with free weight bench and squat I’m gone.

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★ 1

I’ve been a member here for over 5 years but the change in management lately is so bad. There’s a muscular Hispanic trainer with curly hair that’s just plain rude and not personable. Bring back the old crew plz

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★ 4

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★ 1

It doesn't have a Kids Club which It makes it very inconvenient

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★ 1

Im giving this place only 1 star because I couldn’t give it absolutely no stars whatsoever.

The staff here that call themselves trainers are very UNPROFESSIONAL. One particular that is very unprofessional is Trinia or however you spell their name.

There is only a select few who work there, who are actual trainers and know what professionalism looks like.

The environment could also be cleaner

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★ 3

No one puts their weights away and the staff doesn't either. It is a clean gym but hard to find weights at times

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★ 5

Visited this facility while out of town and needed a place to work out for a few days. Want to give a shout out to GM Harry Thanos for extending a warm welcome with a 7 day guest pass. Very well kept facility and would recommend this location.

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★ 1

Rude manager

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★ 1

It’s very clear but however it doesn’t have no Whirlpool or steam room and the pool is always cold 🥶

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★ 2

Gets worse and worse. Too small for the amount of people. Chest machines, benches always full and people sit. Leg machines and equipment also always full. Don't care if equipment is newer.

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★ 3

Came here today on a guest pass. Was mainly wanting to swim. Got there right as the 9am aqua class was ending. The pool water was very cloudy. Do you all check the water ? Very small lap pool. Will not be back and I sure hope you guys check that water.

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★ 5

First Zumba class in a long time. The instructor was encouraging and engaging so I will return.

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★ 1

It’s clean, however these cardio machines suck. Especially the elliptical machines, they need to go back to previous brands. No sauna. This LA Fitness looks more appealing on the outside than inside. Pass, when I get back home I’m canceling my membership

Source: Google

★ 1

Theres alot of bad reviews but i think this is a really solid gym, new smooth machines that feel great, good dumbbell selection and well organized, bathrooms are quite clean. But it is a huge bummer theres no sauna:/ and i would love to see one in the future aswell as pretty much everyone who goes there.

UPDATE.
This gym has taken a significant turn for the worse and is a shadow of what LA Fitness used to be. It’s extremely disorganized, with terrible hours and staff. The cleanliness has also declined, and there have been no improvements to the machinery or equipment. It feels like a sardine can, making it difficult to get a solid workout. It’s unfortunate, and I often find myself reminiscing about the old Oak Lawn location. RIP LA Fitness.

Source: Google

★ 1

Have to write this review for this gym. My teenage son’s favorite gym to go to for over a year and half . Until a new employee he has never seen screams in his face to leave the gym as he is in the middle of the set. It is 2 minutes after closing time. My son says what is your name I’m going to report you she says she can do whatever she wants and threatens to call the police on my son. He walks out, she calls the cops and they approach my son in front of the gym as he waits for me to pick him up since he is not old enough yet to drive. Police recommend I call corporate and ask if he wants to make a report against the employee. I reach out to corporate, send an email and file a complaint on the phone. It has been three weeks and three follow up calls in which customer service says the “ manager at they location has attempted to email
Me “ but I have no emails. I think this is very unprofessional to leave something like this unresolved.

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★ 5

Great cycling class, men’s locker room stays emaculate

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★ 4

It is nice , just need more amenities,big as that place is , like a basketball court, sauna, whirlpool, & kids club

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★ 5

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★ 1

Between the patrons using 4 machines at a time like it’s their personal studio, and the selfie stands everywhere, it might be time to look elsewhere.

UPDATE.

Clearly this post wasn’t read by anyone that matters at LA fitness. This might be the worst gym I’ve ever been to. Equipment sprawled out everywhere. People using the place for everything but working out. Maybe management should quit trying to hustle memberships and keep this place in order.

Never in my wildest dreams would I say planet fitness is better than this place. But here we are.

UPDATE 2.0 IS ANYONE READING THESE!?!?

The personal trainers hoarding equipment and kicking anyone out taking up their precious space. When they start paying my membership, they can tell me what part of the gym I’m allowed to use.

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★ 5

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★ 2

No toilet seat covers in the men's bathroom for months, no paper towels now no hand sanitizer, what's next no toilet paper?

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★ 5

Very clean gym, I’ve always had great interactions with staff. A young man at the front desk with glasses is very friendly and welcoming. The gym is rather new and this is my favorite location to come to. Does get rather busy in the evenings, but that is to be expected. I love this gym!

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★ 1

The staff at the Oak Lawn location is absolutely horrible to the people who call. I have been harassed by them for over a year about an account that isn’t mine I repeatedly told them to take my name off. So when telling them to take my number off the account again one of the many managers told me to go have another DRINK whithout knowing a person that is not something you say to a person..(at least he said he was a manager but all refused to give names so the whole staff can be responsible for this) So for a gym that is supposed to pride themselves on no judgement that sure isn’t what you’d get at this gym the whole staff from July 8th at 5pm needs to be fired. Thinking they are funny but just the opposite. I’d love to hear from corporate about the employees you hire. Please do call me about this incident.

Source: Google

★ 1

Rude front desk girl...she was very rude to me when asking me to sign the guest waiver and then threatened to revoke my guest privileges . She was an older black lady ... i felt very unwelcome in the gym ive been coming to since last year. Ive never had a problem with staff until now .. she needs to work on her attitude and her power trip mentality.... very disappointed! July/1/2025 8:00 pm

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★ 1

Walked in and walked out with in 15 min. 2 squat racks and 3 benches with the amount of people there is insane. CFX is 10x better

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★ 5

The fans on the machines are spectacular and well needed. This is my new place to work out

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★ 4

Is clean and comfortable

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★ 2

Im so confused why the janitors have been mopping the floors and mopping treadmills (while people are on them) at prime hours of the day for MONTHS with bleach. I can barely breathe doing cardio as it is without choking on the smell of toxic chemicals? What the actual hell?Wish they would hire people to put weights away and fix machines instead so you can actually get a workout done in a decent time. Priorities are insane

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★ 5

Best cycling class in the chi on Sun .The best agent in the morning on Sunday he is amazing always pleasant

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★ 5

Awesome atmosphere

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★ 5

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★ 3

No jacuzzi no sauna no steam... But pretty good people. You have to at least have a sauna

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★ 5

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★ 5

I want to say that, since there is this young guy cleaning the men's bathroom and lockers; everything looks and smells nice and spotless. Bravo to my paisano. Thanks for doing a great job! Proper ventilation is needed at bathrooms and frequently cleaning as well!

Source: Google

★ 4

Extremely nice gym! Staff had great people skills! All the equipment in the world from free weights to machines to cardio options-o-plenty. Nice pool and a clean bathrooms!

Only downside is typical commercial gym issues. Extremely crowded from 4pm to 8:30pm (Primetime)

Cancellation Hours
Monday thru Thursday
9am till 6pm

Friday
8am till 5pm

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★ 1

I put only one star because some people like me are working and I wish they have pool aerobic on Saturday . I asked them many times to get this class on Saturday but they do not care for people.

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★ 5

It’s the best around. Very clean friendly employees and just a warm breeze always. Give it a try if you’re looking for a new place to work out. Just don’t come from 7 - 8:15 that’s when I’m there . . .

Source: Google

★ 5

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★ 5

First time going to this one. Clean bathrooms and clean equipment. The staff were friendly. I like the turf area.

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★ 2

Signed up by the big guy in glasses. Harry I believe. The guy that tried pushing a bunch of extra stuff onto me and then criticizing me if I knew what I was doing just because I gained weight recently. Then tells me 30/mo with a guest pass and this and that and then signed me up with a 40/mo membership without being able to bring a guest pass. Didn't even tell me strait forward about the annual fee I had to ask him several times just to confirm what everything would be and then he just agrees with me because I specifically said so 30 this month 30 for last month and a 45$ initial fee and he said right yes YES he said. Then I wanted to bring my mother for some water activity at countryside since she's disabled some water yoga and hottub would help her loosen up while I work out. I go and ask the front desk politely to get a waiver for my mother as my guest and they tell me view my app to have her as my guest and after viewing my profile they tell me that my contract doesn't include a guest pass. We'll I guess that's messed up. Then they say we can cancel your membership yet you'll still be charged an annual fee and still have a month and a half left to use since it would been my 2nd week going and I paid first and last months bill. So I'd of had paid 165$ for two months at a gym if I wait two months to resub which then would be a whole other initial fee and different monthly fee. Like why couldn't he of been upfront in the first place. I worked out on a 3day guest pass and waited 35 minutes to speak with the guy to sign up and got lied to and spoke down upon for a half an hour signing and putting my initials on forms he was hurrying me up to sign "you'll get copies sent to your email don't worry" yeah bs... then I asked for a physical card and not an app scanner. I asked the front desk to help and they said go on the app hit the buttons fill out your info and you'll get one I ask her to since I couldn't find it then after like 3 minutes she scans my phone I'm like I thought you were doing this to get me a physical card. She said no that would've costed 10 bucks. Like I cared about ten bucks after I just spend over a hundred on the subscription to the gym that I got screwed on either way..... I try calling and can't get ahold of Mr Harry or anyone at the gym. And it's 30 minutes away. As I was visiting each gym to find my preferred spot to get my pass. Also NONE of the locations I've went to so far have either towels or a suit dryer. Nothing can be perfect thus I strive for perfection everyday but never expect it but I do expect the honest truth. That's my rant. Hope this helps people not experience what i have recently.

Source: Google

★ 3

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★ 1

The gym was fairly nice, clean, nicely paced until the past few months. Especially recently it has significantly gotten worse.

First, their pool was great for the past year and a half until they decided to give up TWO out of the THREE lanes for 4 hours a day! This legitimately has ruined the pool. The pool was always accessible and many people loved it. Now its taken up 4 hours out of the day at the WORST times possible...when people get out of work and the weekends in the morning. They never even listed the times on their website, you had to just find out one day by walking in and then asking the workers. Even the workers barely knew. Now there is some signage by the pool door. Insanely poor execution from this LA Fitness that has ruined time slots for their elders, swimmers and consumers. I have seen so many people walk in to swim and then b-line it right out because there is one lane already taken up and then the two lanes overcrowded by the company that uses the two lanes.

Secondly, the weights are never racked. They are all over the place or missing. If you go to look for a weight, expect for it to not even be on the rack. Very rarely have I seen a worker actually walking around to rack the weights properly.

Lastly, this more than likely has nothing to do with LA but the gym has been significantly crowded in the past few months. Say good bye to your work out if you go around 5pm-8pm.

Source: Google

★ 5

Nice gym

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★ 5

Amazing and clean gym , the staff are amazing and helpful and big thanks for Laura 🙏🏻

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★ 3

The gym is nice but they need a sauna ASAP I don’t understand why they don’t have one , and they also need to open earlier on the weekends like 6am . 8 am is way to late in the day

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★ 5

I went in over the weekend last week to sign up my son whom is a very fine athlete and I been wanting to get him into a good gym that has everything he needs. I came across an employee named Alexander ( I believe he is the assistant manager ) , who was very informative with such strong knowledge about fitness! This guy was really helpful , answered all my questions , wasn’t too pushy like all these other salesman but spoke in the most unique way that I knew making this decision to sign up would be best for my son ! If you want the best experience just ask for Alex at the front desk and he’ll take good care of you .

Source: Google

★ 1

Harry is WORST Sales REP I have ever and I mean literally EVER dealt with. He was just do disinterested in work there due to LA Fitness pay structure. Walked in first time to see membership prices; no energy, no voice, no enthusiasm, when he was writing down prices for membership ships and some his number weren’t even readable. Find u new gig, I can tell u ur done! Gym is a joke.

Source: Google

★ 1

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★ 5

LA Fitness in Oak Lawn 95th street is very clean. I see a cleaning staff working all the time. Thank you for your hard work.
I love classes, especially Aqua Fitness, Zumba, Step, etc There are always a lot of people coming for water aerobic classes with Ali and Emanuel. Please, let Emanuel take more classes! He is a great instructor, who knows how to motivate to work hard. He truly cares that we do our 100%.
We need a drying machine and hairdryer in a locker/restroom area.

Source: Google

★ 1

DONT DO TRAINING HERE, I signed up for training and no text or call backs from Juliana, because of family issues, okay I get that but If she hasn’t texted or called me, why has the company taken $65 out THREE times of my account equaling to $195 taken out my account. I honestly don’t care about the service or looking bad atp or sound like a an ass, I get that I’m young and gullible but I’m not taking this from anyone. AND my membership says cancelled so why is it still taking money out. I see how you and the company cares about your members at the gym. If this isn’t handled IMMEDIATELY, i’ll handle it myself. I don’t want any contact with this company, so don’t ask me to contact you cause I tried, all i want is my money that was taken unfairly in my bank.

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★ 5

People are so nice it the gym and I even have a friend that works the front desk

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★ 4

Gym is very clean but definitely needs a sauna/steam room. Staff very friendly . Anyone looking to make serious health improvement, Trainer Fernando aka "Nando" is the guy. Have been training with him once a week for about a year now. He goes above and beyond to not just improve your physical health but also includes guidance on nutrition. I have lost 30 lbs and no longer on blood pressure meds. The trick is to buy more sessions to get a reduced price. Invest in yourself.

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★ 5

Muy buenos productos

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★ 5

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★ 5

Muy limpio solo no hay sauna ni jacuzzi es una sola planta ,máquinas mas nuevas

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★ 5

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★ 1

Tell you one thing take your money and then switch up the price

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★ 5

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★ 5

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★ 1

Gym pretty much sucks for being new. Always packed, the gym goers are lazy to rerack weights. Alsips location was wayyyy better.

Edit: came back to use T Bar and man it hasn’t changed…all these fit plp but they too lazy to rerack weights. Plates and dumbbells all over the floor 🤦🏻‍♂️

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★ 5

Cleaning staff maintains a very clean environment especially in the women’s locker room

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★ 5

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★ 5

My first time there was really nice brand new equipment customer service was awesome

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★ 3

Nice clean gym. But the amount of times they call you non stop to try to force you to pay for the trainers is borderline harassment. They really need to back off a little and let people find their groove and get back comfortable just coming to the gym again.

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★ 2

The gym is usually pretty clean. However, it’s hard to get a good workout in. No matter what time of day you go, weights tend to be strewn about the gym. Free weights are almost never available. The trainers tend to take many sets of weights at a time and hoard them in the closed off training area. Then when they are done training their clients, they just leave the weights in that area instead of putting them back. If the trainers are going to take half the free weights, maybe they should have their own set of weights so that the rest of us aren’t constantly looking around for them. Overall, pretty disappointing that it’s so hard to work out there (even at “slow” times like 10 am or so, the weight rack is half empty). At least the place is cleanish as you’re hunting for weights or open machines.

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★ 1

Looking to switch from my current gym and wanted to take advantage of their free day pass so I could test the equipment and gym before signing up. The website was not allowing me to fill out for a pass so I called and they told me to just come in and they’ll be able to take care of me.

As I get there I am told to sit and wait for someone to help me. After 20 minutes, I had to go back to the desk and remind them I was waiting for someone to which I was directed to a big bearded dude with a bunch of tattoos who I’m guessing all of the other bad reviews are about. This guy couldn’t be LESS helpful. He instantly tried selling me a membership as I kept telling him I’m not looking to sign up that exact day and wanted to use the day pass to test the gym. He tells me that’s something you have to fill out in advance as I proceed to show him the website not allowing me to. I answered confused as I just called and they said they would be able to help me. He kept giving me the same response that “it’s just something that has to be done before”. There was no point in talking anymore as I could tell by his smug comments he wasn’t going to help me in any way so I walked out.

As soon as I told him I didn’t wanna sign up today, he could care less about helping me at all. I was actually an interested customer looking to sign up after trying the gym. Looks like he saved me from wasting my money at this poor managed place. This dude should not be working in customer service.

Source: Google

★ 5

Love it here

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★ 5

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★ 1

I see exactly why they are slowly going out of business! Horrible customer service from the "General Manager" which calls himself Harry Thanos. Walked in with my son, who is home from college to workout and bond. Told a young lady at the front desk that I needed a guest pass. She stated that a pass would need to be retrieved through the app. I had trouble signing up for the guest pass because my app was outdated. Was told that even if I signed my son up, that pass was not good the day of. After downloading the app, it says nothing about a 24-hour wait. So, I was intentionally lied to. After trying to speak to Harry Thanos about how it was wrong to lie to your customers... this guy just runs his mouth without listening. I told him thank you and canceled my membership, which I have had since 2013. No wonder all the locations are closing. This will be another big company name that we will mention as a memory. Start applying for another job (just over broke) Thanos!

Source: Google

★ 1

I was recently here and this man with tattoos and a beard who worked in the back treated us terribly. She’s only 16 and had her pass and he treated her and my friends terrible. It didn’t feel welcoming even though her mom payed for her pass. we eventually couldn’t handle the terrible treatment so we decided to just leave.

Source: Google

★ 1

Es mi primera vez en este gym y supuestamente este lugar cierra a las 11pm y nos sacaron a las 10pm que mala onda y ni siquiera tiene sauna ni jacuzzi luces apagas eapero esto lo miren los la fitness

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★ 1

If you want free weights stay away from this place... it's borderline useless. This place is set up for cardio and the occasional easy machine worry l weight lifting. Ridiculously limited amount of free weights and if there's more than 10 people working n free weights, not only will you not be able to do a few weight workout, but if you are lucky enough to get a piece of equipment, you'll feel like you're in a rave because you'll be surrounded by the other 9 people in the area. This place is the worst and I'm NEVER coming back here as I like REAL workouts... not weekend warrior workouts!

Source: Google

★ 5

Thank you, Harry Thanos, and the entire team!

As a former GM at LA Fitness (2003-2009) and now a gym owner, I know what it takes to run a top-notch fitness facility—and this club exceeded my expectations. From the moment I walked in, the front desk staff was polite, professional, and informative. Their attentiveness immediately set the tone for a positive experience.

Despite it being primetime, the gym was clean, organized, and inviting. The space not only looked great but also smelled fresh—a detail that speaks volumes about the care and dedication of the staff. The sales team was all in uniform, diligently working on the phones, maintaining a professional and unified appearance.

A special shout-out to the GM, Harry Thanos, for being welcoming, attentive, and truly embodying exceptional leadership. I had the privilege of being mentored by one of the best, Mike U. (RIP), and even met the founder of LA Fitness, Mr. Welch a few times. They instilled in me the standards that have been instrumental in my success as a gym owner, and I can confidently say they would both be proud of how this club on 95th street is managed and how it reflects the values of the company.

I look forward to visiting this club every chance I get when I'm in Illinois to see family. Keep up the outstanding work!.

Source: Google

★ 2

It’s a good gym, equipment is good, weights are placed where they belong, and the staff is nice, but what really disappointed was the fact that the gym hours don’t align with what is posted online, very unacceptable

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★ 5

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★ 5

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★ 4

Clean and has a nice atmosphere

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★ 5

Jose was AMAZING! He really listened and heard my needs and gave me the best options to get started back up with my health journey! He was very down to earth and personable. I appreciate when people take their time with you and give A1 customer service and he did just that!

Source: Google

★ 5

i like the gym but …. PLEASE close at 11pm .

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★ 1

If I could give this place 0 zero stars I would, what kind of “new” gym doesn’t have a daycare. It’s the 21st century Moms workout too. And no sauna to top it off. I guess I’ll have to tolerate it till my membership expires.

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★ 5

Good exercise equipment here very friendly staff very helpful

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★ 1

First time coming to this location after the xsport conversion. Online states it closes at 11 and upon arrival I’m told it closes at 10…..this is one of the many reasons I had cancelled my 10+ year long LA fitness membership to go to xsport. I was beyond disappointed and frustrated when LA bought out Xsport. Paid for 2 years at xsport just before the conversion and will not be renewing with LA once that membership is up.

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★ 1

This location does NOT have a sauna or a court. The court is not that important, but PLEASE add the Sauna.

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★ 5

Love it here. The only thing that's missing is the sauna

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★ 3

Gym closes at 9pm on Friday.
Please update your hours!

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★ 1

They give out bunch of “free passes” to get people in the door and force them to either pay or leave. Waste of time

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★ 4

All the equipment is nice and new, gets kinda pretty packed in the evenings

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★ 5

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★ 3

They are still operating under Covid Hours. Either change the hours of operations on the Website or honor the schedule.

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★ 1

The GM has no clue how to handle a situation,he has very poor management skills and should not be in this position! Canceling my membership A.S.A.P

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★ 4

Gym and bathrooms are clean and weights are not usually just thrown around and left in a mess. I agree with other posts below ⬇️ we do not need a basketball court bc the last one with a court in Alsip there was shooting. Want to go play basketball go somewhere else….sorry 😢 A sauna would be a great addition but a steam room would be better.

Source: Google

★ 3

Nice gym, but always crowded.

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★ 4

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★ 1

This place deserves less than zero stars. Been going to LA’s since the merger from X-Sport. The place is dirty, missing equipment, overcrowded and member are rude and just don’t care. I’ve been coming to this gym for about 2 weeks. Extremely disappointed and would rather go to CFX in alsip and will be canceling membership and switching over.

Source: Google

★ 1

No basketball court or sauna. It’s wackk to the max

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★ 5

This location is one of my favorite. Though it does not have basketball court. I like the cleanliness and the equipment available to you.

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★ 4

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★ 5

clean and nice l.a fitness...

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★ 4

Clean updated modern facility.

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★ 5

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★ 1

Management is a joke. The GM here is a creep and full on liar. Read your contract carefully. The sales people openly and confidently lie. Once they have you locked in, it’s impossible to break without having to be charged more. Spoke with LAF corp, they said “misinformation to close a sale is unfortunately common”.

Confused to why LAF doesn’t care their management and staff are scammers? They’re lucky for the business because there’s literally nothing else close by. Hopefully another gym can come and take over because this one is disappointing. Not big enough, not enough equipment, and they keep trying to sign people up.

There’s hidden fees and no free freezes. Be careful because they don’t care about their members. Just your money.

Xsport treats people better. How crazy is that?

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★ 1

0/5 Customer service has been terrible, attempted to get ahold of a manager or anyone that can help with my issue and keep getting transferred to different people. This has been going on for days, over the phone and attempted again in person.

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★ 4

One of the cleanest locations I’ve been to! I love the layout and the amount of equipment available. The only downside is that there is no hot tub or sauna. SN: the lady and guy working the front desk on Wednesday evening’s are really rude. Please have them retrained.

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★ 5

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★ 5

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★ 1

Medium size very crowded gym. Machines are constantly broken, you need get in line and wait for all exercise machines. Find gym some where else

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★ 5

Very professional staff and wonderful gym. The GM Harry Thanos was the best and explained everything about the membership.

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★ 5

The quintessential textbook example of what a workout facility should be…the place is an immaculate, well-oiled machine run by true professionals.

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★ 5

Stopped in to check the place out and was very impressed.. plenty of equipment from free weights to cardio … staff was very friendly and helpful…

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★ 5

I have been a member of a few gyms, but none of them compares to LA fitness Oak Lawn. The atmosphere is great, and they have every machine imaginable. Harry the manager is always available and happy to answer any question I may have about my workout. I highly recommended this gym.

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★ 5

Great service, awesome people, clean and great management ⭐️⭐️⭐️⭐️⭐️

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★ 1

Very bad experience with the administration they charge unexpected fees and extra annual fees and the contract with a private coach was unrefutable

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★ 2

Fine gym. Crowded at every hour. Should’ve built a bigger one in this location if they were going to close down Crestwood.

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★ 5

I especially enjoy the Thursday morning Yoga class. The teacher is able to address all levels.

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★ 3

I don’t mind the staff, but I do absolutely hate how crowded it has gotten. It was so great when it first opened. Closing the other LA Fitnesses has made this place a zoo. It’s also very annoying when people are recording because then they take even longer on the equipment. It’s great that they’re tracking progress, but take that somewhere else.

Source: Google

★ 2

This is the new location for the one that was in Alsip on 119 and Cicero. The new location: horrible. No daycare, no sauna, the pool is ALOT smaller, no protein shop, no basketball court, no hand/raquetball court, most of the popular machines/ equipment are gone. Basically, everything that made the old location popular and welcoming is gone. Most are only coming here until a new gym buys up/ leases the old location in Alsip. The layout here is as if someone with no gym experience decided to open a gym. As I said, if you have options, I'd suggest you go elsewhere. I for one know that as soon as a gym opens up at the old location, im leaving this one.

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★ 5

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★ 5

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★ 5

Very nice place, people clean behind themselves. Pool is very nice.

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★ 4

Currently this location is getting busier. That may be due to the other locations nearby closing down. But it's still convenient for the people in the community and the staff tries to keep it clean, and the machines functional!

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★ 1

It was closed down

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★ 1

Gm Harry Thanos has poor communication skills. Large man (not the swole kind) with a pea sized brain.

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★ 5

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★ 4

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★ 5

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★ 5

Great workout equipment. Very clean and organized. Friendly environment.

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★ 5

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★ 5

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★ 4

No sauna no hot tub

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★ 5

The best ever

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★ 1

I didn't want to leave any stars but I had no choice. The gm at this place is very rude and doesn't know how to problem solve. I had the worst experience of my gym life here; the GM Harry Thanos is very unprofessional; what I experienced today was very discouraging and almost made me want to give up on even going to the gym; my neighborhood gym closed so we were forced to go here. And i hate that we were; but upon the closing of the gym they didn't care to mention we can only go to oaklawn if we started our membership on 119th. And that was poor communication to customers from LA fitness itself. Upon arriving April 6th; and let's not forget to mention, that I had been goin here all that week with no problem. I was up in a debate about paying my Esporta but since they closed the home gym I felt as though it will be best to just pay it because I will probably be moving around from gym to gym. So I paid the Esporta membership in order to be able to go to the LA on 95th that was what was told to us... it wasn't told that you have to had started your membership at 119 to go to 95th. But I get there and scan in; the gm (HARRY)flew from the back of the counter so fast I thought he was superman. But he flew to tell me I couldn't come in because my esporta wasn't from 119th at that point I'm completely lost; but was refused entry but offered a upgrade and I said why would upgrade anything and I just paid my gym bill to be able to come here with no problem; So my friend had sent me a free 7 day so I tried to use it. And they refused to let me use that but definitely made sure to offer an upgrade again; this is all literally in a 30 min span; but I was told I couldn't use the 7 day free guest pass cause I'm a esporta member; which I was confused again because if you're denying me entry because I'm an esporta member wouldn't that make me a guest to LA at that point; but no it didn't I was told that by me being a esporta member that didn't start it's membership on 119th that I can't use the 7-Day guess pass; and again I say I had been there all week. So I was extremely frustrated; I have a team that I meet at the gym cause I'm a powerlifter; it was very discouraging to see them and not be able to workout with them. But instead of this GM Harry finding a resolution he wanted me to upgrade and pay which I thought was insane if I already paid my bill why am I upgrading anything the reason why I paid my bill was to have access here. Without even knowing that I will have to be from 119th to come there that was NEVER told to me before the closing of 119th. Long story short I was not able to work out and that messed my whole day up and my weekend and weeks to come. Because now I have nowhere to work out that's near me or with my team. And that hurts my soul. I'm leaving this review because things could've been handled differently. But I had to call cooperate to get a refund for the membership I just paid because their are no Esporta's within a 25 mile radius of me. The home gym I came from I only came from that gym because I was working in the area at that time which was 2 years ago I didn't think it made a difference what home gym I came from as long as I had a esporta. But now Im back to square one; trying to find a home/gym. Cause now I don't even feel comfortable working out on 95th or being a member with LA fitness.

Source: Google

★ 5

Very nice and clean location. I only missed the hot tub and Sauna.

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★ 5

This is my favorite LA Fitness. I used to go to the one in Broadview but the management in Broadview is very rude and not customer friendly.

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★ 5

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★ 5

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★ 1

Management at this location really needs to review their policies. I only work out in a gym during the winter, As I have a full gym in my non-heated garage.

Attempted numerous times to cancel my account , and each time the front staff gives you a different reason as to why they can’t cancel.

Luckily, customer service had no issue canceling over the phone.

Be advised.

Source: Google

★ 3

Great … but could use some handicap accessible doors.

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★ 5

It almost perfect. But so crowded first 3 days of the week.

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★ 3

It’s kinda weird that this brand new gym doesn’t have a sauna. Also the staff here can be rude and unprofessional

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★ 1

I signed up at one with basketball court, and specifically mentioned I wanted it for the basketball ball. They didn't mention that they were closing the facility with a court and the new one opened without a court. Also you have to have an app, why can't you sign in with a card? Also lots of people filming everywhere. Shouldn't be able to film in a gym. I'd rather go to small time gym, way better experience

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★ 5

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★ 5

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★ 1

Complained about video chatting customers while I was undressing in locker room. Solution. Come out and point out who is doing it. Let me run out in my towel and get a worker vs posting a bigger sign regarding cell phone use in locker room. Anyone who takes selfies or video chats in protective area should have membership revoked immediately. Update just had the same experience again so I called the front desk like management told me to do and you know what they did. Absolutely nothing. They are failing to protect women in a protected space by allowing people to take narcissistic selfies

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★ 5

They have everything you need, except a Jacuzzi or
Sauna.

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★ 5

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★ 5

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★ 5

This gym is very clean, everything is new, a lot of space to workout. I recommend it.

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★ 5

They do a very good job keeping this place clean.

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★ 5

Great

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★ 1

I was looking into this gym for a while, but after the way they treated my friends/coworkers I would never sign up here. I hear the staff is great, but the district vice president Nicholas Jones treated them terribly. He not only only profiled them with much prejudice, but harassed them and caused a traumatic display in front of everyone by calling the authorities on them. He accused my coworker of personal training our other coworker/ friend, when both were just there to workout and help inspire each others personal goals. Clearly his customer service is poor at best, but he also had the audacity to follow them into the changing room to make sure they did not shower. He treated them like fugitives when they were only there to workout. He saw that they were completely opposite in profiles and couldn’t see beyond his own prejudice. They are both well known at this gym and have never had any issues until he arrived.

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★ 5

Fairly new facility. New equipment. Nothing here to complain about.

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★ 5

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★ 5

My happy place. The instructors are so great, and lots of classes to choose from. What’s important to me also is lots of locations even out of State😊

Source: Google

★ 1

Customer service is non existent. When signing up they seemed pretty nice but now that I’d like to switch my contract to something more conducive it seems like they are having trouble doing it. I think if I spend my hard earned money with you, you should be more willing to help.

Source: Google

★ 1

They do not allow you to cancel online or over the phone although you can clearly sign up for a membership using these methods. I moved out of the area and the only options are to come into the gym and cancel or print out a form and mail it. What a shady way to operate.

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★ 2

Very dirty, weights are all over the place

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★ 4

Typical gym but what I will say is that this cleaning staff makes sure that the gym is in order which I can appreciate shout out to them! However, It’s always busy and crowded for the most part.

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★ 5

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★ 4

I never had a bad experience here. And I’ve been coming here for more than 6 months. I used to go to the one by countryside until they opened this one. I always see the cleaning crew either mopping, cleaning the mirrors, or vacuuming. They don’t have a protein bar or juice bar but there is a tropical smoothie less than 2 min away from the gym. And yes they don’t have a sauna either but I never really liked the sauna so It doesn’t bothers me.

Source: Google

★ 5

Nice facility,crowed put it not one of those people watching gyms, lol lol , people are here focused on getting mentally and physically fit.

Their classes are a must check out, the hip hop cardio kickboxing and a few others,whew it's no joke

Source: Google

★ 5

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★ 5

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★ 1

Never had a problem with the staff but they advertise a sauna and there isn’t one. The gym gets pretty busy and since half the gym is treadmills and ellipticals weight machines, racks, and benches are never accessible. The lockers have never been cleaned on the inside and the pool is closed at least once a month. Definitely much better options if you are looking to lift seriously.

Source: Google

★ 5

Very chill vibe and very friendly staff. The trainers are very passionate about what they do.

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★ 5

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★ 5

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★ 5

Great gym, they have all you need, machines, free weights, cardio , pool etc. The manager ( Harry) gave me a tour and signed me up. Great guy, always coming up to greet me and check if I’m ok. I give the gym 4 1/2 stars but bumped it up to 5 because of the management. Check it out and ask for Harry!

Source: Google

★ 1

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★ 1

You’re paying $50 a month for
No sauna. No childcare. No amenities that make it stand out.
You can go to planet fitness for 10 dollars a month and it has the same equipment.

Source: Google

★ 1

EXTREME poor management! I don’t understand why they offer guest passes if they make it such a hard deal to allow to be used. This is not about the customer or upcoming customers happiness.The manager makes money and memberships to be the priority of this gym. No professionalism at all and would rather have you walk out the gym with an unpleasant experience, rather than find a solution. This is not the way to conduct business. Management needs to understand the importance of customer service.

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★ 1

Rude staff definitely do not recommend.

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★ 1

Very unprofessional staff and management.

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★ 3

Pool is so small and too many clients wish to be in water aerobics for BOTH instructors. Gym stopped us from swimming before class and then be in class. We have to wait in lobby until 830 to sign in or leave pool and go to desk at 830 to sign in. Water all over gym and hall floors from our wet suits. Even though front desk says only 33 people signed in can attend ( capacity per code) to date they have not enforced the rule. This week they expected the instructor to stop people from entering pool, disrupting class many times. Yet front desk allows people pass the desk, some not even swiping in, who obviously are headed to the pool. Today I was the first one there, yet when paper was put out to sign there was already someone signed in??? Front desk would not comment to either person who asked how this could be. IRRITATING
GREAT INSTRUCTORS
Instructors are caught in the middle .
How about more classes?

Source: Google

★ 4

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★ 1

Horrible customer service at this location.

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★ 1

Replace the unprofessional staff and management. Horrible experience

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★ 1

If Zero stars was a possibility horrible experience with management at this location.

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★ 3

I don’t really understand why the facility is being mopped during business hours. All the floors are wet during the early morning crowd which is a hazard. This should be done after the gym closes. And then a lady that cleans here half cleans and is only on the phone in the locker room all day. there have been multiple events of puddles of water in the free weight area. No weights are re-racked and are just left lying on the floor i’ve almost tripped over quite a few times. Nothing is hardly where it’s supposed to be. The facility is nice primarily for training only, there’s no sauna.

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★ 3

This place is missing a sauna and I'd suggest adding heavybags to the aerobics room, overall it's spacious and the equipment is great..

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★ 5

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★ 1

Scaaaam , good luck to cancel your membership she isn't here alwaysreadyanswer!! Not sure who is she because 3 times came and didn't see her

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★ 1

Hours were originally M-Th 5-11p; F 5-10p; S-S 8-8p. This location cut an hour each day almost immediately after opening, which is the first problem as it was never posted during sign-up that this was going to be a permanent change (false advertisement from the start). Then, the Alsip location, a much more spacious location, closed and their patrons migrated to this one, resulting to extreme overcrowding. When asked if their hours would at least go back to the original advertised hours to accommodate for the influx of people, the associate snickered and said she doubts it. She said we should just "see if people will cancel their memberships or if the Alsip patrons will end up going elsewhere." That was her advice.

This is a poorly managed facility owned by greed. They prefer to reduce operational costs and squeeze everyone in like a can of tuna. They do not care about their paying customers once you sign that contract, pay that exorbitant amount of upfront costs, AND an unexpected "annual fee" only 2 weeks into your membership.

My husband and I canceled our memberships, as it was a gross waste of money. But even that process was a tactic to milk every dollar out of people. There's no option to cancel online or on the app, and they make you go in-person between working hours of M-F 9-5p. I called their corporate customer service line to tell them that those hours are absurd, as we work during that time. And as another tactic to delay time and ultimately more money from people, he said he could mail me a cancelation form. What are we, back in 1995?

Quality honest customer service is a lost art. Save your money and pass on this gym.

Source: Google

★ 1

Horrible experience. I went in and had a tour and set up a date for a day pass to try it out as I come in for my date I approached the front desk and Harry Thanos immediately walks up overhearing I have a pass. He brings me over to his desk and is continuously pressuring me to try and get the membership right away, I explain to him that I want to try it out first before I agree to any terms. When I was first given the day pass the employer told me to reach out to them if there was any issues when I arrive for my day pass. Harry refused to let me in saying I had to pay a $20 fee for the day and also denied my request to reach out to the employee even after they gave me the OK if there was any issues. I do not recommend this facility whatsoever.

Source: Google

★ 1

EXTREMELY UNPROFESSIONAL AND RUDE STAFF AND MANAGERS. I have never had such a problem with managers or gym staff at any other gym. I went to this gym with high expectations as it seemed luxurious and brand new, but upon arriving and speaking to the managers about having a day pass they were EXTREMELY keen on me getting membership first and were pushing it onto me. It was clear they were not interested in allowing me to try out the gym first despite me having a day pass and were only focused on me signing up which was tremendously disappointing with the way they were shoving it down my throat. This is a beautiful looking gym but it is ruined by the horrendous managers that run it.

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★ 5

Nice spot. Great lighting, equipment is brand spanking new. The environment makes working out inviting. If you made it thru the doors and your purpose is your purpose, this place is your spot for transformation.

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★ 5

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★ 1

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★ 5

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