★ 5

If you’re looking for a trainer who is knowledgeable, and truly invested in your success, Max is your guy. One of the qualities that truly pushed me to sign up for training classes was his understanding of neurodivergent needs. He was patience, flexible with times and made me feel comfortable with zero judgment—adapting communication, pacing, and structure in ways that made training feel safe and accessible. His ability to combine expertise with genuine encouragement feels purposeful, engaging, and best of all tailored to my goals. Highly recommended!

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★ 5

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★ 1

Stupid staff, they waste people's time

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★ 5

It’s been a great gym to get in shape and build some strength. Max has been great checking my form and finding areas that I have missed during my own workouts!

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★ 5

Nikki’s class on Tuesday at 5:45 pm
Nikki is truly one of the best instructors I’ve ever had. She always shows up energized and ready to make every class fun, motivating, and different from the last. I love how she even brings her own equipment to make sure we have everything we need and to keep the workouts exciting.

She’s incredibly energetic, charismatic, and always finds a way to make us laugh while still pushing us to work hard. You can really feel how much she cares about her classes and her students.

Honestly, Nikki is one of the greatest teachers at the gym, and I’d love to see even more classes from her. Highly recommended! 💪✨

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★ 5

Lucas supports the army and made it super easy for the week!!!

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★ 4

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★ 5

Thqnks for Sam and Lukas for being helpful and taking care of me

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★ 5

Lukas was great! I am from out of town, he made me feel welcomed and worked with me to let me use the gym. Megan was amazing and made me feel welcomed. Overall great place to workout!

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★ 5

Lukas made it really easy for me and my friend to get in to try out the gym, management was excellent!

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★ 5

Lukas was extremely helpful with the membership process, i really appreciated what he taught me about my goals.

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★ 5

Lukas deserves a raise super helpful and he supports marine Recon

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★ 5

Max is amazing. After years away from the gym, feeling old and out of shape, I was anxious about joining LAF. Max's support, positive attitude, expertise and "no excuse" mindset motivated me to get started. He gave me a free personal training session which was so helpful that I booked more with his team of pros. Now, I workout regularly and overall feel so much better! Thank you Max & Team

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★ 5

Lukas was super helpful, I totally recommend this location

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★ 1

Came in as guest pass. Just wanted to workout with my buddy and check out the gym. Front desk made me go through a 30 minute meeting about the gym. Waste of time. Guy at desk was great but very forced. Told them politely that just wanted to get quick workout in and if I liked it I would sign up. Complete waste of 30 minutes.

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★ 5

Max showed me all things are possible. I just signed up. Pat showed me around the facility in detail where everything was etc. Very clean facility from what I saw. Highly recommend a training session with Max . It was overall good experience.

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★ 1

My friend brought me as her guest and I was pretty unhappy with the experience. The male employee at the front desk brought us back to his desk to register. He collected all of my contact information and proceeded to hand us off to a different male employee who collected the exact same information. He then proceeded to ask for my body metrics and then had me use a little machine to calculate my body fat percentage which resulted in him showing me the “fat scale” that placed me in the overweight category. I found this extremely invasive and embarrassing, especially considering I am an average weight for my age, gender, and height. But even if I wasn’t, how LA Fitness thinks fat shaming is appropriate let alone a good tactic for selling memberships is beyond me. There’s no shot I’ll be joining an LA Fitness after that ridiculous experience. Not to mention they wasted 20 minutes of our time putting me through this little fat show. The women’s locker room was also coated in layers of hair and we couldn’t find two of the same hand weights. Terrible atmosphere unless you’re a teenage boy (skinny only tho!!!!)

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★ 5

Lukas was great!

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★ 5

Lukas was awesome!

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★ 1

Everything is fine except that the staff at the counter is extremely rude. If the machines take your money without giving you the selected item, expect to have to call customer support, because the employees working there won’t lift a finger from the counter.

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★ 1

Very bad experience. I came just to open a membership, but they kept trying to sell me their training sessions. I understand that it’s their job, but too much is too much. There has to be a limit — if someone says they’re not interested, why keep pushing? I regret even coming to this gym and spending $188 on the opening day and then another $59 two weeks later for the annual fee. For what exactly?

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★ 5

Excelente sitio para entrenar, un gimnasio que mantienen la esencia de entrenar a lo vieja escuela

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★ 5

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★ 5

Max is a very professional and knowledgeable trainer. He provided exceptional service and helped me improve my form, making my workouts efficient. I highly recommend his expertise to anyone looking to improve their wellbeing.

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★ 5

Dusko has been my trainer since mid July. He is the absolute best. He is conscious of my bad knees and adjusts the workouts accordingly. He listens and pushes me to do my best. I actually look forward to the "torture" he has planned for me. I laugh almost as much as I curse him. LOL.

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★ 5

Continuing on this health for journey with Edgar B. as my PT has made a difference. He helps me stay focused and motivated to continue hitting my next goal

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★ 5

Dusko has been a phenomenal trainer that has been flexible in my schedule and has been personally involved with my success in training. He’s been challenging me to lift heavy and had helped me learn more about warming up and stretching. This is a busy gym, but it is well maintained, and the trainers have been extremely friendly and interested in my training.

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★ 5

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★ 5

Edgar is a great trainer! I feel I’ve managed to improve my flexibility and health while under Edgar’s guidance. I plan to continue with my Personal trainer Edgar. LA Fitness is lucky to have such a great person on their team.

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★ 1

Very bad service at the desk. They don’t care to solve your problem and at the end two young gentleman’s at the front desk were laughing in my face because I had to wait

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★ 5

Chris was training me for a free session and the workout was great and well thought out with excellent instructions

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★ 1

Don’t go there. Their employees are horrible. The manager was a jerk

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★ 5

I started personal Training with LA Fitness and would like to share my experience: Dusko, is a great personal trainer who is passionate about health and fitness. I have been seeing amazing results from our sessions. If your not only looking for a gym but a life changing trainer…>>> Dusko!!

Source: Google

★ 5

Working with Dusko has been one of the best decisions I’ve made for my health. From day one he has taken the time to understand my goals, limitations and lifestyle. Each session is tailored to push me just enough without feeling overwhelmed. The mix of strength training, cardio, and mobility keeps the workouts fresh and challenging.

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★ 5

Very clean gym
Always plenty of equipment available
I’ve been working with personal trainer Dusko for 6 weeks and am making progress!
Thank you Dusko for sharing your deep knowledge and keeping it fun.

Source: Google

★ 1

run away from this place ⚠️⛔🚫🇺🇸🇲🇫
I had a shocking experience this morning at LA Fitness in Westmont. The manager, Rebeca K., and Vanessa, the person at the front desk, belittled me in front of other members, which deeply affected me.
I was treated with condescension and mockery. They told me to leave the premises and insulted me by calling me an 'uncivilized' person. I find this attitude deplorable and shocking from professionals who are supposed to welcome and respect their clients. Being humiliated in front of other people is a very difficult experience to go through, and I am still in shock from the incident."🇲🇫 During my 5 days in the USA, I met many worderful People, and my overall experience was positive. However, this particular interaction was horrific and revealed the negative side of the country.

Source: Google

★ 1

Very bad experience.
My brothers, sisters, and I were subjected to discriminatory and unprofessional behavior from the manager Rebecca and Vanessa at the front desk.
We have been regular customers for several weeks and have always been well received by the other staff, yet we were denied entry even though our passes were valid.
Their attitude was cold, mocking, and contemptuous. They told us to leave, saying that “it was not a good day” for us to work out, and called us “uncivilized people” in front of other customers.
It was shocking, humiliating, and completely unacceptable

Source: Google

★ 1

This is the worst treatment I have ever experienced in any gym. Today, at LA Fitness Westmont, the Member Services Supervisor, Rebecca, deliberately provoked me, smirked in my face, and told me, “today is a bad day for you to come to the gym.” and "maybe you should leave". Vanessa was there as well and her attitude was as bad as Rebecca.

I am a Black woman in cancer remission with high blood pressure. I come to this gym to improve my health and feel better. Rebecca’s targeted harassment and racial profiling raised my blood pressure so high that I left shaken and deeply upset.

Her behavior was intentional, hostile, and meant to make me feel unwelcome in a place where I pay to belong. This was not just unprofessional it was harassment, discrimination, and a threat to my well-being.

LA Fitness must take immediate action to remove Rebecca from this position. Keeping her sends the message that discrimination and harming members’ health is tolerated here.
Update when asked to Rebecca to have corporate email she told me that I am uncivilized. All the team is always so friendly and professional. However, today I was shocked, devastated, and embarrassed, as she humiliated me. I am so upset and aggravated. By this attitude

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★ 5

Over the past eight months, my personal trainer, Edgar, has emphasized the importance of consistency and discipline. As a result, my blood pressure has decreased, and I have lost excess weight. Additionally, my posture is improving! I genuinely believe that Edgar is one of the best trainers out there.

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★ 5

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★ 5

My zen place

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★ 5

Saunas was fixed last time back to 5 stars we keep 5 stars till we work again:)

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★ 2

How is this a signature club when the sauna hasn’t been open in a year and steam room been broken for 2 months. I’m really paying extra for this?

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★ 5

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★ 3

It's the cleanest of all around me. The layout is the best. Classes are good, The worst part... i not a fan of the front staff.

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★ 1

Its really annoying to work a long shift at my work next door, to come out to advertisements for a membership on the windshield of my car. Does your gym suck that bad, that you have to annoy neighboring businesses and touch my car?

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★ 5

I called Hannah at the front desk and she helped me perfectly and promptly and they went out of my way to help me sort something out! I recommend working with Hannah.

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★ 1

Today I made a comment to the front desk that in addition to the normal garbage there are empty beer cans in the men's shower area. The reply was somebody put them for a purpose, what purpose do empty beer cans have in the LA fitness I don't think they are licensed to serve alcohol there.

If they allow alcohol in the club, what else is going on there?

One could argue this is not a safe place when you have people openly drinking alcohol with minors around.

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★ 3

Yall really need to have towels its such an inconvenience to have to bring a huge bag in just to enjoy going to the gym each time:/

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★ 1

Zero stars. I’ve been to many gyms over the years, but I’ve never encountered such unprofessional behavior from a front desk team. I tried to use a guest pass, and they denied my entry with the vague excuse that “it’s not in the system.” I was seriously considering signing up for a membership, but I’m glad I saw this side of their service before committing. Both the front desk staff and the sales guy lacked even basic customer service skills — incredibly rude and dismissive. Stay away.

Source: Google

★ 5

I’ve been a member at LA Fitness for some time now, and it’s been an amazing experience. The gym offers a wide range of equipment and classes, and the environment is motivating and supportive. I’d like to give special recognition to my personal trainer, Dusko—his expertise and encouragement have made a huge difference in my fitness journey. I also want to commend Patrick, the manager, and the entire staff for their professionalism and consistently welcoming attitude.

Source: Google

★ 1

Health club with bankers hours. Location is way oversold, dirty, and rundown.

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★ 1

Went to the gym today to find men working in the women's locker room. Yes, there were signs as you walked in. This is just so wrong as it was about 1pm and the gym and locker room was very busy. I find this very disturbing as not everyone has a problem because it was posted but I find it in very poor taste for any business to have men working in a women's locker room or bathroom in the middle of the day. Find a better time to have this work done.
They were also removing the paper towel dispenser and replacing them with blow dryers. Do they know that the blow dryers just spread more germs.
Another little fact for the day. As usual the spa(hot tub) was down for maintenance again. Any guesses how long that will be before that's fixed.
I could go on about how this gym doesn't care about their members and their safety. I'm sure we will be looking at other options soon.

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★ 4

Pool isn’t heated. Infrared sauna is great. Powerful jets in hot tub

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★ 5

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★ 2

Don't know what's goin on here but members should not have to pay extra for the signature club...in name only. Broken machines stay broke for days weeks. Weights all over the place sub par cleaning. Now no male cleaning person so who knows what the men's room looks like. Steam rooms constantly down. Do better.

Source: Google

★ 5

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★ 1

Shame on LA Fitness! I have never been more appalled at an establishment. A gym must provide a safe and comfortable space for a workout and self improvement. Self improvement at whatever rate, capability or state personally needed. What the Westmont LA fitness provides is the exact opposite. My sister signed up for a membership here to maintain her already fit and healthy lifestyle. She has been absolutely abused and shamed by the staff in MULTIPLE INSTANCES. The last straw was when an employee named John, completely unprompted, approached her to ask if she was meeting her fitness goals. She answered yes, she was happy with where she was at. He proceeds to say “let’s put that to the test” and set a scale at her feet, pressuring her to weigh in as he watches!! He then does some “calculations” and tells her her body’s age is 45… she’s a fit 28yr old woman. LA Fitness, you are preying on your clients with false and unregulated fitness calculations and accusations of being overweight, unhealthy and in need of this or that add-on. This business model can cause so much psychological damage to impressionable minds. It is bullying, plain and simple. A good business should be modeled with respect, trust and empathy in mind. I see none of that here.

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★ 4

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★ 4

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★ 1

I signed up like 3 months ago and charged all the massive stupid fees for the privelage of joining. I then wanted to add my son and there I am getting charged for the same shit all over again.

Literally nothing they would do and acting like I’m an idiot. So I cancelled my whole membership. Go scratch. Not another dime from me period.

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★ 1

The steam room and sauna have been out of service for days with no clear updates. I called to check, but staff gave vague responses and showed little concern. These amenities were a key reason I joined, and it’s frustrating to keep paying full fees without access or accountability. Please fix the issue or at least communicate honestly with members.

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★ 5

Came in for a simple session, and left with an amazing pump. Special thanks to Eric for showing me new techniques, providing valuable information and overall great training experience that i’ve never experienced at a gym before.

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★ 4

Generally pretty solid place all around, complaints of people saying equipment is broken because I only ever come across it one time and the staff was quick to respond.

My only complaint is that the climate control in the place I swear is set to like 75°. Every time I go in there and run I'm pretty sure I'm going to suffocate from heat exhaustion.

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★ 5

This gym is fantastic. Always clean. Great facilities. Love the infrared sauna but the best part is my trainer Johnny Z! He's encouraging and thoughtful with his workouts in a way that keeps me inspired and challenged. I'm a working mom, with very limited time and he makes the most of whatever I can put in without judgement, which keeps me motivated to work even harder. He also does not go easy on me—the attack bike is my personal nemesis.

I feel like he takes me seriously and is invested in my growth. He has a talent for training and making it feel truly personal. I can't recommend him enough. Unless you're trying to get my time slot, in which case, Dibs.

Source: Google

★ 5

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★ 5

I’ve been training with Johnny Zamora for over a year and a half now, and I can honestly say it’s one of the best decisions I’ve made for my health and well-being. We meet once a week for in-person sessions, and he also provides me with a well-structured, easy-to-follow super practical plan for nutrition and workout to stay on track for the rest of the week. His approach is motivating, smart, and tailored exactly to my goals.
Thanks to his guidance, I’m in the best shape. Beyond being a fantastic trainer, he’s become a great friend who truly cares about my progress and well-being. If you’re looking for someone who knows their stuff, stays consistent, and actually cares—look no further. Highly recommend!

Source: Google

★ 2

Men's locker was extremely dirty on a consistent basis. When my yearly membership was up for renewal, somebody reached out via email. I told them about the issue and that I might consider staying at a lower rate because, despite the filthy locker rooms this was the most convenient location - he responded saying that he was just from a corporate call center not directly affiliated with that location and that he couldn't do anything about. Bad customer service at the gym as well. The little staff they do have are just uninterested people at the front desk who are on their phones constantly - hardly ever greet customers who are coming in and out. Cancelled.

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★ 1

so rude employee i asked about one equipment and he said he dont care

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★ 3

Based off the 4 months I’ve been going to this location, Ide rate this gym 6.4/10 & not worth the price. The suana hasn’t been working for years which is the #1 reason why this gym has a low rating. Other than that, the staff are very friendly, basketball court is decent, locker room is very spacious.

Concern #1: TOO MANY PEOPLE! During peak hours (which is literally 4-8pm), you’re lucky if you can find an open treadmill, bench, or machine. There’s simply too many people for the amount of machines that there are, and it makes the whole experience unenjoyable. I’m pretty sure there’s only around 6 benches, 7 free weight benches, and 5 squat racks which is fine if the gym wasn’t always so packed.

Concern #2: The hours honestly suck. Closing at 9pm on a Friday is way too early, and closing at 7pm on weekends is ABSURD! I would go to the gym at 10pm if it meant not having to worry about finding an open machine.

Concern #3: The cleaning wipes for the machines are very far & very limited. I counted 4 for the entire gym which leads to people not cleaning their machines after using it. Last time I went, the nearest cleaning wipe dispenser was out of wipes so I walked to the other side of the gym just so I could clean my machine. Not cool.

Final verdict: This is the only gym in the area & teens are on summer break which is probably why it’s so packed. Adding more machines & closing at a later time would definitely make this location a lot better. GO TO CFX INSTEAD!

Source: Google

★ 5

When I joined it was suggested I give personal training a try, I was hesitant but I did and am working with Johnny Z. Training with Johnny has been a super positive experience! Challenging and mentally and physically rewarding.

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★ 5

We have explored other gym memberships. There are definitely some opportunities to improve the equipment and it seems like the Sauna in the men’s room is finally working. The five stars are for our trainer Johnny! We will continue to be here as long as he is there. I have been training on and off with trainers for about 10 years, Johnny by far goes above and beyond his duties. He has a passion for what he does and focuses on the whole body (diet, nutrition, exercise). He always gives us the extra push we need and is very flexible with our schedules. I injured my rotator cuff last year and he came up with a personalized routine for me, happy to say my shoulder is back to 100%. If you are looking to train don’t hesitate to ask for Johnny!

Source: Google

★ 5

I have been training with Johnny Z at the Westmont location for 15 months now and have experienced fantastic results. He takes the time to understand your goals and makes personalized plans directly for you. He has deep knowledge and such a great attitude. Overall, a very solid gym.

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★ 4

Signature Club, you won't get in unless you pay extra... what?

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★ 5

These last couple of years have been an incredible experience working with Johnny. He’s tailored every session to my specific goals and pushed me to reach my limits while providing constant encouragement. His expertise and positive attitude makes workouts enjoyable and effective. I've seen amazing results!! Highly recommend!"

Source: Google

★ 5

Gym member since it has opened a few years ago at this location. Only thing that brings me back is having a friend who is also the best personal trainer and guidance and pure positivity and an overall great person Johnny! He is a must to the newbies and pros looking to elevate there game in all aspects. Extremely knowledgeable, friendly, caring and a great human being!

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★ 5

I have started working out with my personal trainer Johnny 2 years ago and I couldn't be happier. I have lost 30 pounds. He is friendly, supportive and motivating! I really enjoy our sessions!

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★ 5

Been going to this LA Fitness with my wife for a few years now and wouldn't think of going anywhere else. We've been doing training with Johnny for over two years and can tell he cares about all his clients, comes with different exercises to push us to get better. Highly recommend this gym and if you can do the personal training see if you can schedule with Johnny.

Source: Google

★ 5

Amazing staff and facility. Been a a member of this location since opening and enjoyed all manner of classes and amenities. Especially the personal trainers who go above and beyond to make sure that you stay on your fitness goals while making the experience enjoyable. Shoutout to my personal Drill Sargent Johnny for constantly pushing my limits!

Source: Google

★ 5

I joined LA Fitness in Westmont and purchased a package of personal training sessions through a Black Friday special. I was randomly paired with a Johnny and seriously hit the jackpot. He is a phenomenal personal trainer. I am stronger now than I was at age 20. I like the way my clothes fit, I like the way I feel, and because of that I’ve also been motivated to keep improving my diet so that I can continue on this journey successfully. Johnny pushes me, doesn’t let me give up on myself during sessions, and best of all he practices what he preaches - he is totally dedicated to his own health and fitness. He also is very conscious of my lower back issues and customizes our workouts to help me strengthen muscles that support my back, which I really appreciate. As long as Johnny is a trainer at LA fitness I will definitely stay!

Source: Google

★ 5

Very Happy - My Wife and I joined LA Fitness in August 2024. Being in our 60s, it is important to us to exercise without risking injury. We have been training with Johnny Z twice a week since then, and are very happy with our progress. Johnny is very knowledgeable and dedicated to his craft, and is supportive, understanding and determined to see measurable progress.
The facilities are clean and airy, management and housekeeping are friendly.
I highly recommend LA Fitness Westmont!
Thank you Johnny and Pat.

Source: Google

★ 5

I've been going to LA Fitness for a while now, and the experience has been consistently positive. Johnny, the personal trainer, is extremely professional and always makes sure my technique is correct to prevent injuries. In just a short period, l've already seen a transformation in my body and progress toward my goals. Johnny is definitely the best trainer!!
LA Fitness is lucky to have someone like him on their team!

Source: Google

★ 4

I like this gym, but I had a really bad experience with the old manager. He kind of made my friend feel the uncomfortable when she came in as my guest but the new manager is the same manager that was at my main LA fitness gym here in countryside and I walked in one day and saw him and I was like oh hi and he was really sweet and he also seems to be kind of turning the club around Making sure the weights are organized and everything’s kept clean. I don’t particularly understand what makes this a signature club over other gyms but my family membership pass allows me to go to it so that’s cool. I do wish that they put together a volleyball league or club during the winters so that me and my friends who belong to LA fitness could come, but other than that I couldn’t ask for anything more.

Source: Google

★ 1

Went in to activate a membership which was already paid for..some older dude named Ernest gave me an attitude straight from the jump. He claimed this was his gym and he's the manager and that he's been with the company for many years. I could care less to be honest with you. He was extremely hostile and was in my space and refused to back off while I was talking to another associate. He said well no this is my gym so I'm going to stand in your face all I want. Is this really what LA Fitness has become? If he's been there for years that's not something to brag about....acting like that. Taking my company employees to lifetime straight up because of this seriously unprofessional dude who was clearly not a manager. This isn't the first time customers have had issues with this person either.

Source: Google

★ 5

Have been doing personal training with Brittany for about 4 months and she is amazing. Knows when to push you and when to pull back which is not easy to do. Highly recommend training with Brittany whether your goal is weight loss or general strength building. Gym facilities are as expected

Source: Google

★ 1

This rating is about Lafitness management. I cane here and took a kickboxing class with Nikki.B. I came back the following week to some old guy named who does not do kickboxing and everyone is looking around to see what’s going on in class. I asked the people what happened to Nikki and they said “they replaced her , won’t bring her back and does not care what the members want , Lafitness does this a lot to their instructors. “ So now the only other kickboxing class is at 5:45pm and I can’t make that one . That’s too bad she was very nice, professional and helped me with my form and boy did we workout! The class after with Anne was boring and she’s extremely rude to the members and doesn’t do any of the workout. The front staff seems inattentive and it’s hard to get an available stair master so I would need to go to classes. I might try another location .

Source: Google

★ 2

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★ 5

I've been working with Brittany for the past 2 months and she is awesome. Thanks for motivating me.

Source: Google

★ 5

Great facility, has everything you need for the price. Ray in members services was very helpful and nice. Will be coming back

Source: Google

★ 5

Love the atmosphere at this LA Fitness! The space is super clean and there are a lot of options to match every workout style. Especially love training with Brittany - she is so supportive but still challenges you to help you achieve your fitness goals! Highly recommend.

Source: Google

★ 5

I joined LA Fitness and the manager suggested I meet with a trainer to begin. I am so happy he suggested it. He paired me with Brittany M and I couldn’t be happier! She is amazing! She works with me and has introduced me to so many more ways to get fit. She challenges me but modifies workouts if needed so I am successful. She encourages me and is such a positive person. I continue to meet with her and I give her 5 stars!

Source: Google

★ 5

Dropped 15 lbs since I started training at LA Fitness Westmont, and a lot of that credit goes to my coach, Brittany Moore here. She never sells quick fixes—just thoughtful tweaks and workouts that somehow push me without burning me out. One week the scale barely moves, the next week it surprises me, and she treats both as wins. Little things—like fixing my squat form when my knee complained or texting a quick “you got this” at 6 a.m.—keep me showing up. If you want a trainer who’s present, practical, and quietly relentless, ask for Brittany!

Source: Google

★ 5

Brittany is an amazing trainer, very attentive and takes the time to understand my struggles and comes up with great work out plans. You can't go wrong with her as your trainer.

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★ 5

I love this location!!! I’ve been training with Brittany and she is amazing, she is definitely a great personal trainer! If you have an ideal body goal, she is the one to see!!!!

Source: Google

★ 1

I’ve been a member since 2021, and the place has gone downhill every year. The sauna has been broken for months with no signs of repair. The facility is dirty — half the sinks don’t work, and finding one with soap feels like winning the lottery. I even brought a guest recently, and after waiting 20 minutes at the front desk just to get checked in, we gave up and left. On top of that, there’s an individual who bullies his way around the gym, bumping into people and stealing machines mid-set, creating an unsafe environment. Reporting him to the front desk is a joke — be prepared for a shouting match and a lecture about his PTSD, as if it’s somehow our responsibility to tiptoe around him for our own safety.

Source: Google

★ 5

Out of all of the LA Fitness and XSPORT gyms, this is by far the cleanest and has the best staff!!!

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★ 5

We did it👍👍👍

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★ 5

Everything good. Need to check ALL ids.

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★ 1

I call the front desk at 4:50 to ask them if there’s a pool class today to know if it’ll be available to regular members or not
Girl at the front desk tells me there’s no class today, i pack my swimming stuff and drive 40 minutes to find out there’s a class at 6
How stupid are you

Source: Google

★ 5

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★ 5

When I first signed up I had no intentions of using a personal trainer, but then I realized I haven’t been to a gym in years and felt lost. I decided to do a month of personal training, but after meeting and working with Johnny, I’ve continued working with him for 6 months now. He is absolutely amazing. Being almost 40 I was afraid of overuse injuries, but he has kept me healthy and I truly feel like I’m in the best shape of my life. He’s brought back my confidence after having 3 kids in the gym, as well as my life. I cannot recommend him enough. He is a great trainer as well as a person! If you’re nervous about getting back into the gym, go see Johnny. He will always make you feel welcome and like you’re working out with a friend!

Source: Google

★ 1

The spa is always down for repairs and once they fix it they don’t add enough water…

Infrared Sauna has finally opened, it’s not that great.

The Steam room smells like moldy water.

Source: Google

★ 1

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★ 1

DO NOT GO TO THIS GYM. So many creepy old men who flirt with the young women and take photos/videos of girls just trying to workout. Staff do not put in the effort to keep people safe. Plus its so overcrowded.

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★ 1

The gym itself is nice, but the staff was extremely unwelcoming. Vanessa at the front desk came across as passive-aggressive during our interaction. She mistakenly referred to my son as a girl, and when I corrected her, she didn’t acknowledge the mistake. She then proceeded to ask my minor child for a photo ID, which felt inappropriate and unnecessary. The entire experience was disorganized and uncomfortable. It’s clear that some additional training in customer service and professionalism is needed. Given the overall atmosphere, I’m seriously considering canceling my membership and taking my business elsewhere.

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★ 5

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★ 4

Clean with mostly friendly staff. Only issue is the out-of-service hot tub, & infrared saunas that were supposed to return to all locations years ago. Please bring those back!

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★ 4

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★ 3

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★ 1

Keep your children away from here. This place needs to be reported for multiple issues. #1. The manager named Rebecca and a child day care worker BOTH, that's TWO ADULTS let my 5 year old run around the gym while I was in the bathroom and his finger got crushed between weights. I asked the "manager" you guys don't know how to grab a child by the arm to keep him from getting out and getting hurt??? And she proceeds to tell me "I think you guys are done for the day". Since that traumatic day I've been desperately trying to get a hold of upper management and NO ONE would help me so now I'm getting legal help instead. Not to mention, the personal trainers are scammers, Making you pay a huge amount for 2 sessions on paper but promising 10 sessions total and you ain't even got one full actual session. And the sauna has been under repair for years. They have no intention to actually fix it. This place is most likely going to be shut down like all the others once my attorney gets an order in audit and investigate their cameras especially because of the fact like two grown adults couldn't keep one 5 year old child who's Slightly on the autism spectrum safe then refuse to get me to speak with a regional manager ro report their wrong doing.

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★ 4

Determine to get this body tight! Hitting 60 in 8 months!!!

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★ 5

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★ 5

Edgar is the first personal trainer I ever worked with and I highly recommend him to anyone. He was very knowledgeable and supportive, pushing just enough to make steady gains but very attuned to when not to push further.

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★ 4

Great gym but the sauna doesn’t work. I heard the infrared saunas that LA fitness installed in the Signature clubs were deemed unsafe. I wonder if they have any plan to address this.

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★ 5

This place is like my second home. If you need a personal trainer I highly recommend going to Johnny, he’s helped me lose almost 50 pounds so far! He’s amazing and has always encouraged me to feel good about myself and my progress throughout this whole process!

Source: Google

★ 1

This gym is a joke. Steam sauna broken—no notice. Infrared sauna hasn't worked in 3+ months. Showers are disgusting: hair everywhere, mold on the ceiling and shower heads.
Disgusting and unsanitary. Managers are nowhere to be found when you have complaints. Total waste of money. Better Business Bureau needs to step in because this place is a health hazard. Do not recommend!

Source: Google

★ 5

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★ 5

Edgar has proven to be an effective and goal focused trainer for the past month. I have enjoyed the training sessions and have been motivated to focus on my fitness.

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★ 1

when i signed up for LA Fitness, the sales guy sold me on the package that would allow me to access all the LA Fitness locations nationwide. I've been going to a few locations around chicagoland and never had a problem until yesterday.

I had been going to this Westmont location for about a year with no issues. Yesterday the staff stopped me for the first time in a year and told me that I needed to pay more money because this was a "signature club". I explained that I had been going to this location for a year without having to pay extra and if I had known that it was extra I would have gone to another location. I asked since this is the first time after a whole year that I have been notified about this, can I just do my workout here one more time and not come back? The staff refused to allow me in and I begrudgingly paid $10 to do my normal workout (didn't have time to drive to another location). It bothered me that the staff seemed to prioritize money grabbing rather than customer service.

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★ 3

RESPOND TO THE BAD REVIEWS, OWNER!
I’m waiting for a tour. There is no free trial even for one day. It’s $20 for a one day pass no matter what. I’m looking here because it’s more affordable than the Y surprisingly, but I’m already not enjoying the experience.

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★ 5

Daniel is a good man. He's the best manager in town! 10/10!!! 👍

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★ 5

In all my fitness facilities that I have been associated with I highly recommended Edgar at a personal trainer. Very knowledgeable and caters to your skill level.

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★ 1

it's apparent why this location receives bad reviews.

after getting a tour of the facility, I was interested in working out later to kick off my 3 day trial. upon returning, the front desk was confused on the paper pass that I received from the sales rep and directed me to the manager to get this fixed.

the manager mentioned how I should have received an activation email, which I never received. he insisted I did since he can see an opened receipt - which I never did. he didn't have a solution other than signing up for membership.

not only did he not resolve the issue to give me a 3 day trial, he pointed me back to the original sales rep. he then continued to talk poorly of how there were gaps in the way I was walked through in the tour. this negative response you give regarding your employees is a reflection of management - not the rep.

I was very happy with my workout but unfortunately I wasn't with the staff experience as it will be an awkward return to the facility.

Source: Google

★ 1

Decent place to lift. Fair warning: There seems to be some weird behind the scenes mandate where all the TVs (locker rooms included) must be playing Fox News at all times. I've been coming here for years and it's literally the only channel they ever play. I prefer news networks that aren't sued for a BILLION dollars for lying to their viewers. Do better.

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★ 2

The staff is great but the machines are old and definitely needs to be upgraded. The men locker room is clean but the people get in the hot tub naked and you're not supposed to . They need to put some signs in there for that . Also I observed plenty leave right out the bathroom stall and do not I repeat do not wash their hands .So I hope you'll definitely wash off the machines before using them .

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★ 2

Gym is OK basketball court is always slippery is very unsafe at times is a real hazard sauna never got fixed I been coming the past 2 months and it still is not fixed :(

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★ 1

Staff members were moving my personal items around without permission or notice.

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★ 1

I went to yoga class today with instructor Bridget L. I could barely hear her through music. Music choices was not good choice for yoga too. So I couldn’t follow instructions unless I was watching her constantly. Rest of people seemed to be lost too.

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★ 5

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★ 5

Excellent club. Everything one needs to stay in shape.

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★ 1

Today, on 02/08/25 @ 10:00am, I went to LA Fitness, Westmont, IL with my grandson with a VIP Pass issued by me to my grandson. After checking in, front desk asked me to wait & put me in touch with Mr. Ernest, Sales Agent. REGRETFULLY, this Agent tried to sell membership against our will. He said either I should upgrade my membership to allow him OR he should buy his own membership. When I told him he has VIP Guest Pass and bar code scanned. He replied that scanning is only to inform him from front desk that he is in. He also said that my grandson cannot get a VIP Pass if he was already a member before and not right now. He then confirmed that there is no "small print" online about this restriction of getting VIP Pass. SUCH UNETHICAL, CHEATERS ARE WAITING FOR INNOCENT PEOPLE TO FORCE MEMBERSHIP AND ACT AS IF THEY OWN THE GYM, CAN MAKE THEIR OWN RULE. VERY VERY SAD, DISGRACEFUL ORGANIZATIONAL TACTICS.

Source: Google

★ 4

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★ 5

I scheduled Personal Training with Edgar to begin my fitness and weight loss journey. Edgar was professional and found a variety of exercises that were very effective in helping me meet my goals of strengthening my core and getting back in shape. I am especially happy that not all of the exercises that he has prescribed for me needs special equipment, so if I am out of town, I can still do many of the exercises on my own no matter where I am. Edgar takes into account age and current level of fitness as he begins the trainings, and gradually increases the intensity as the trainee is ready. Recommend!

Source: Google

★ 1

The women's locker room hot tub, sauna and steam room rarely work. When we ask the operations manager when things will get repaired they give vague answers that they are looking into things. But they don't say when or if repairs are scheduled. Several of the women at the front desk actually 'smirk' at us older women when we ask for things to be repaired and dismiss us! It's so frustrating that I e joined the YMCA and Oakbrook park district where they respond to our requests. Promptly and treat us with dignity

Source: Google

★ 5

Facility is well maintained with equipment available most times. The best part of my gym experience has been biweekly sessions with Edgar, a personal trainer. In two months, I’ve dropped over 15 pounds, built lean muscle, decreased body fat by 5%, increased mobility / flexibility, eliminated physical discomfort from being sedentary and getting older, improved fitness level, and much more. Sessions with Edgar have been the most productive of any trainer. I’ve been in contact with as he does a great job assessing needs, developing a plan to remediate issues, increasing intensity incrementally, measuring gains, helping me have a disciplined mindset, and much more.

If you need a great trainer, then find and ask for Edgar—it will be a great investment!

Source: Google

★ 2

Pool is always cloudy and dirty. Shower floors are never clean. Locker room floors are really dirty.

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★ 1

Aside from being a dump, the management is totally incompetent. I suppose if the dues are so cheap you should expect the member service manager to behave accordingly.

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★ 4

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★ 1

I have tried to change my membership so that I am not paying to go to all the clubs. I only use Westmont. So, they cancelled my membership, and they voided my last month fee that I Paid on the original sign up. I had to pay first and last month again for new membership but the old first and last month is gone. I should have just let it run out and I would have had an extra month.

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★ 3

Club is good. A bit crowded. Only complaint is 8am opening on weekends and days before holidays (Xmass, NY day). A 7am would be wonderful.

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★ 1

the jacuzzi and steam room almost never work and I was lied to about when it would be repaired.

The men’s infrared sauna has been broken for over a year. Why do I pay the same prices for less amenities?

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★ 5

Nice place

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★ 2

Clean facility, very lackluster and unhelpful front desk staff. Does not open to 8 am on Sunday even though there is 50 people sitting in the parking lot. Let me say it again, very unprofessional front desk staff. Spoke with one member on the phone regarding a guest pass, he initially said I had to fill out a form online but then said don't worry, I can do it when I come in. Needless to say, that was not the case and then I had to pay $20 as a guest. Fine but since I prepped for the visit, called and assured that I could work out as a guest after I received a tour of the gym. Should have called a manager but my stress is not worth $20 and an embarrassmentp to my brother in law.
Went back next day with lower expectations and that was exactly where they needed to be.

Source: Google

★ 4

Pretty good for a LA fitness. A bit over capacity.

I’ve been a LA Fitness member for 5 years, first for 2 years in Chicago South Loop/Canal street and then eventually at this Westmont location.

I’ve also used the LA and Esporta locations in Oakbrook, Countyside, Tinley Park, and several others in Chicagoland.

This is one of rhe better LA fitness centers. It is generally pretty clean and 90% of the equipment works. The equipment is newer than most other LA fitness gyms.

Also people here usually put their weights away (which is hardly the case in so many other LA Fitness locations).

One downside is that membership has gone up a lot at this location in the last 2 years so it is very crowded after work and throughout most of the weekend. There’s almost no way to swim without sharing a lane and there’s a wait on the more popular equipment (people like to sit between sets as is the case with most LA fitness gyms).

For the price it’s a good LA fitness location. Please just be reasonable with your expectations.

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★ 3

The gym itself is decent if you are just going there to get a lift in, but the sauna area is extremely unhygienic and smells like urine every time I’ve gone in there.

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★ 5

It's clean, the equipment works, the staff is friendly, and Kelly's yoga class is the best!

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★ 1

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★ 1

You asked for a response so here goes. My friend has a membership and invited me to the gym with his guest pass. Normally I just give my ID to front desk and enter after he scans in. They made me wait 25 mins for manager to "sign a waiver." Finally, the manager came and proceeded to pitch me on a membership for another 30 minutes after I said no 10+ times. I gave up after trying to get in after an hour.

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★ 1

Whoever decided to keep this gym open until 7pm on Saturday and Sunday, you should go and work at Home Depot my man..
This gym really needs a manager that is older than 18 and not chasing 😺
It’s shameful how much we are paying and what customer service we get.. smh

Source: Google

★ 1

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★ 1

I was told that I can’t use the free day pass I signed up for because I was a member previously over a year ago. On the website it doesn’t mention anything about not being able to sign up for the pass for certain reasons. He offered to us buy a day pass or to re activate my membership. Very salesman and pushy. He would've had better luck letting me use the free pass and I would’ve actually considered signing up which would’ve better for them in long run instead of pushing me to buy or get out.

Source: Google

★ 5

Entre más menos así que intentaré ser muy breve :)!! Gracias infinitas al Personal Trainer Edgar por su calidad como preparador físico, sin duda sus conocimientos te llevan a querer ir siempre más allá de tu zona de confort, experimentar, avanzar, esforzarte, arriesgarte a querer siempre verte y sentirte en la mejor condición física.. Seguro fue una gran elección 💪🏻 seguiremos sumando y seguiremos avanzando

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★ 5

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★ 1

Sauna needs to be fixed and equipment updated.

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★ 5

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★ 3

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★ 5

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★ 4

I’ve been going to this gym for the past 1 year. It has been a smooth experience without any hiccups along the way. There are several positive experiences to highlight.

1 - Personal training: I’ve been utilizing personal training sessions with Johnny Zamora for 1 year (6 months of 4 sessions per month and 6 months of 1 session per month). Johnny has proven to be a significant factor in improving my overall gym experience and physical activity. He has provided excellent support in workout planning & scheduling, fine tuning workout form, balancing diet and maintaining discipline. The training sessions have encouraged me to have a consistent routine throughout the year - I’ve showed up to the gym for over 200/250 weekdays and that has had a noticeable impact on my fitness level.

2 - Facility: Contains considerable variety of equipment required for all kinds of workout in adequate numbers. There’s a few specific ones that I’d like to see added (Decline bench). The support staff keeps the equipment clean continuously. The infrared sauna has been out of service for the whole year I’ve been here; people generally use the steam sauna.

3 - Training classes: I haven’t taken up any classes. There’s always a considerable number of people attending them which is a positive sign.

4 - People: The staff are pleasant and very supportive. I have not had any negative experiences from the other members of the gym. Mondays and certain Tuesdays are busy; you’ll have to wait a few minutes for the benches and squat racks, but nothing that I’d consider inconvenient.

Overall, I’m satisfied with the gym experience. There are areas where it could improve, but the current state is definitely satisfactory.

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★ 5

Superb

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★ 3

They clean the basketball court at 8:30 to 10 am. What a waste of time for members who want to use it. I would suggest clean it early or late in the day.

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★ 3

I've been coming here for a few months now since LA bought out all of the Xsport locations. I appreciate how much cleaner and updated everything is at this location. The limited hours however are disappointing. I don't understand why if they think they need to close every night for at least 7 hours, they still haven't cleaned anything until they reopen the next day. Most days when I go in at open, the cleaning crew is in the bathroom still cleaning. Toilets dirty for a couple of hours, opposite gender employees still hosing down showers, and trash not picked up on the floor.
And has the sauna ever worked? At what point will they just convert it from infrared to standard if they have no intention of ever fixing it?

Source: Google

★ 3

It is nice and mostly clean facility but hours are so limited. Especially for weekends. It should be longer, I think. And infrared sauna in women room was broken since I started to work out here. It is almost 3 months or more. And for two weeks spa in women part is also broken. Nobody knows when it is going to be repaired.

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★ 5

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★ 5

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★ 3

I love how clean and well maintained the facility is. This is 3 stars because I'm an avid swimmer and use this gym the most. Came here on a Wednesday after work, to my surprise the entire pool was taken by a water aerobics class. There should always be a lane left for swimmers to do laps. Especially when the pool is only 3 lanes to begin with. Not happy about that.

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★ 2

Overcrowded, broken equipment, broken saunas. For a signature club, not much is considered elite or special about it. Fix your equipment, and take care of your guests, that’s all members ask.

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★ 5

Great health club! Nice alternative to walking outdoors for me when the weather isn't accommodating.

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★ 5

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★ 3

Overall, I really like this gym. However, If we’re paying full price, shouldn’t we have full access? I’m looking at you dry sauna. It’s been at least months, why isn’t this working??

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★ 1

Fix the sauna. Its been a year and they haven't fixed it

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★ 1

I had a personal trainer for 6 months, the PT caused me very bad injury, I asked them to freeze my account until I heal they refused, asked to cancel my PT subscription they refused!!
They kept charging me over $1500 for nothing !!!
Worst customer service and worst coaches ever!!
I still go there but workout by myself just because it’s close to my house

Source: Google

★ 5

My happy place!!!
Me encanta este gym, y tienen personal muy capacitado. Me toco con el entrenador Edgar Barajas y aparte de ser muy profesional hace muy buenos planes de acuerdo a tu objetivo. Recomendado 10/10

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★ 1

More Racks, Longer Hours, Weird Community

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★ 1

When you visit this gym, make sure to lock your locker because one day you might return after your workout to find your belongings gone, just like it happened to me.

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★ 2

Joined location for the benefits of using a sauna. Sauna in the men's locker room has been broken for over a year now....who is running this place?

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★ 1

Such a joke of gym. The manager is no where to be found. When you call he always on lunch. I called 3 times in one day. Impossible to cancel your membership then they take more money then they should and do not give it back.

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★ 5

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★ 3

The equipment is the latest. The gym area is very large. Unfortunately, when things break here, they stay broken for much longer than they should. For a Signature Club (that you pay more money for), that is unacceptable. Last year, something went wrong with the plumbing. It was cold water everywhere for a month. The men's area had a dry infrared sauna. It's been broken for a year and half and with probably never be fixed. The cleaning staff keeps their supplies in it now. I don't know if it's the management or the corporation, but this club has problems.

Source: Google

★ 1

Should not close door until time which gym supposed to be open

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★ 1

How much time I have now, 2 saunas are not working all the time under repair.When will you make them?👎

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★ 2

This gym has great potential but needs better management. Most people can recognize the good but sometimes feedback is important to recognize the bad.

- Needs better hours
Weekend hours are simply unacceptable and have to change. Regular week hours should be at a minimum increased to 11-12 for summertime.
- Needs better maintenance all around
We all know about the dry sauna, machines need care as well.
- Peak hours is just horrible
Gym is definitely going over capacity and with the limited hours, this leaves little to no time for people to work in peace.

Source: Google

★ 5

Excellent experience training with Katherine

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★ 5

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★ 5

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★ 5

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★ 5

I have been training with Johnny Z. for a little over a year now. He is super knowledgeable and professional, obsessive about form and preventing injury, and will push and motivate you toward your goals whatever they are. I feel so much stronger and confident in the gym. He has helped me reach my goals, set new ones, and most importantly, form lifelong health and fitness habits. I can't thank him enough for the time and thought he puts into our sessions, writing progressive programs, and checking in. Highly recommend him as a personal trainer!

Source: Google

★ 1

I've been working out for 20 years and this is by far the most poorly designed gym I've ever seen. Every single piece of equipment is either uncomfortable or unfortunately placed to the point where it will ruin your workout. It's so bad I cannot imagine it being accidental.

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★ 5

Lead fitness trainer Edgar is absolutely amazing. Thank you for pushing me to my limits and helping me achieve my fitness goals.Appreciate Edgar’s training!

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★ 1

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★ 4

Staff is extremely friendly and easy going, large variety of well maintained equipment, and lots of room to move about with a dance, spin, and basketbool room/court. Price was $35/MO in addition to a $45/yr member fee, which given what you get here is pretty good.

That said, a sauna that's been broken over a year with no intent to repair, a steam room that's broken every other week, and relatively dirty facilities leads to the lackluster review. You get what you pay for, and altogether it's a good deal. When customers stop breaking the steam room by directly ignoring the rules, it's worth the 5 stars.

Source: Google

★ 5

A round of applause for the work of personal trainer Edgar, very good work, dedicated to the needs and objectives of each person, if you are looking for a coach I recommend it to him.

Source: Google

★ 5

Love this gym! Clean and love going in the morning. Edgar’s great and helpful definitely recommend!

Source: Google

★ 1

The infrared saunas have been down nationally for over a year. OVER A YEAR! When is LA fitness going to fix this problem?

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★ 5

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★ 5

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★ 5

Lead fitness trainer Edgar is absolutely amazing. He goes above and beyond with every experience. I had previously been skeptical of using a trainer and he has completely changed my perspective. My results have already been great in addition to the lasting knowledge he has shared with me. Highly recommend no matter what your fitness needs are!

Source: Google

★ 3

They don't have punching bags, so that's a bummer. Edit: I had it rated as 4 stars before, but it got worse because they got rid of the sauna. It's also getting more expensive monthly.

Source: Google

★ 5

Source: Google

★ 5

I have been a member of LA Fitness since 2012 and after attending various facilities frequently, the Westmont facility is the best! I’ve always felt welcome, they have excellent customer service and the front desk staff is amazing. They address me by my name, and at least one person (usually more) greets me with a smile, they check in periodically and are constantly monitoring all aspects of their operation. It’s also the CLEANEST facility I have been to. The machines are constantly wiped down and their bathrooms are impeccable. The maintenance crew does an outstanding job, including Tom that keeps the machines running. The clientele is super friendly and I have never felt harrased. I’ve been attending this club for 5 months, they have been consistent and that has been key for me to maintain my motivation to keep going and developing a discipline for my routine. Thank you all for the wonderful service you provide, keep up the great work!

Source: Google

★ 5

I recently got a personal training session with Edgar and it was great! He helped me look at fitness and exercises in a different perspective. His knowledge helped me greatly understand and reach my fitness goals. I would highly recommend Edgar.

Source: Google