★ 5

Source: Google

★ 3

OTF is an amazing workout. Moved from Atlanta. Had a bad experience on the phone with the person behind the desk and decided to go to a different location.

Happy I did. Give it a try I’m sure coaches are good!

Source: Google

★ 5

Absolutely love this Orangetheory studio! Coach Sara is amazing—so motivating and encouraging, she really knows how to push you while keeping things fun and positive. Faith at the front desk is such a rockstar too—super friendly, welcoming, and helpful with everything from check-in to sales questions.
On top of the great team, the Michigan Avenue view is unbeatable—it makes every workout feel special. The playlists are always on point, the energy in the room is contagious, and even the little touches like the fresh sweat towel make a big difference.
This studio has everything: great people, great workouts, and a great vibe. Highly recommend! 💪🔥

Source: Google

★ 5

Faith and Coach Sara and Leroy were all so welcoming and great! Studio was very clean. Equipment is the older treads and no y bells. Sound quality was perfect. It is a premier studio but while traveling I don't mind because then I don't have to carry around a sweaty towel!

Source: Google

★ 5

Transformed my life

Source: Google

★ 1

While I've historically enjoyed my experience at the studio, recent incidents have caused me to question my safety and comfort within that environment. As a fitness enthusiast, a secure workout space is paramount. Following two specific incidents, the studio and I mutually agreed to terminate my membership. I appreciate the full refund for the previous month's dues. However, I am disappointed that the required heart rate monitor, which is unusable outside of Orange Theory, was not included in the refund. I have contacted head office to request a full refund, including the monitor, in light of these circumstances. You should feel like you are in a safe and inclusive environment at all times. I've reached out to head office and waiting regarding the incident and will tackle this as well.

Response to below comment from the Studio

I understand Orangetheory heart rate monitors can be used outside of classes with the app, but without the live display and coaching, and requiring a close phone connection. If I cancel my membership, will I still have access to the app? And given the app and monitor are designed for Orangetheory workouts, what's the practical use outside of the studio? Also, I'm still awaiting my refund and supporting documentation from the studio.

Since Faith initiated the termination of my membership, I expect a full refund for all expenses related to supporting my membership and workouts.

Source: Google

★ 1

I scheduled a free first class and needed to reschedule because I woke up with a migraine. I called and left a message asking to reschedule and they charged me for a no show.... for a FREE CLASS!! I emailed them but they have not replied. Horrible first impression.

Source: Google

★ 4

I’ve been on a mission to check out all the OTF’s in Chi and this one is by far my fav location in the city. I just wish there was better parking, but that’s to be expected in such a congested area.

Nice coaches, clean atmosphere. Just wish the music wasn’t so loud.

Source: Google

★ 1

Soy told me the regional manager had the door locked at 11:05 and I came exactly than, however it may have been a few second difference!

I wasn’t out of time when I came and I knocked the door multiple times and rung the bell multiple times as well, until I tried going to the other door and rung it a few times and soy did open the door however he did not let me in by that time it was 11:10

I wasted five minutes of the time waiting for someone to open the door and soy told me the regional manager locked the door

When a human pays a premium he expects to be treated premium and this is not what I got!

I have a baby and the nanny was late to come, you guys are not compassionate and empathetic! To be honest you are the only location that does this and this is tremendously horrible. All other locations are cooperating except you.

Good coaches bad system , especially horrible for mothers.

Source: Google

★ 5

Source: Google

★ 5

Orange theory is my favourite place to workout.

Source: Google

★ 5

I'm from San Diego and I really like this studio! Friendly and Leroy was a very good coach!

Source: Google

★ 5

Source: Google

★ 5

Visited while in Chicago for work and had a great experience. Front desk staff was welcoming and prepared for my arrival, LeRoy was an AWESOME coach. Introduced himself and learned my name, corrected form for all and was very motivating. Different from a lot of OTF experiences I've had!

Source: Google

★ 5

Source: Google

★ 1

These guys are relentless with marketing. I’ve asked to be removed a dozen times from their texting list and I’ve blocked at least 6 different numbers. I did a single class 3 years ago and haven’t been able to get them to stop pestering me.

Source: Google

★ 5

Source: Google

★ 5

I’m so glad I get to call this my home studio! Coach Sara is awesome and supportive, yet keeps you challenged. The studio is clean, spacious, and airy. I love the tall windows facing Michigan Ave. The staff are friendly and helpful as well. Highly recommend especially if you work in the Loop and could use a mid-day or day-end workout!

Update: it’s been a year since I signed up at this studio and I’m still loving it. Zach, Chandler, Faith and the rest of the team treat us like family and always encourage us to participate in monthly challenges to keep things engaging and exciting. On top of that, the social gatherings help build community. I’ve made good friends being part of this studio. Looking forward to seeing more new names and faces so we can all challenge each other together!

Source: Google

★ 5

Been a member for around 4 months now and love this studio. I really like do Sara’s classes classes. I highly recommend!

Source: Google

★ 5

I’ve been a member of this studio for almost a year now and absolutely love it. The studio is clean and spacious with great views over looking Michigan ave. All the staff are friendly. Coaches Sara, LeRoy and Danielle are helpful, motivating and attentive. Highly recommend!

Source: Google

★ 5

The best studio!! Everyone is supportive and encouraging of one another. If you’re looking to start your fitness journey or you just want to have fun while moving your body - come try a class!

Source: Google

★ 5

Source: Google

★ 5

Found my love for fitness through Orangetheory! I’m more motivated than ever and has helped me stay disciplined. Special shout-out to my home studio OTF millennium park. They have top notch trainers and high spirited staff. It’s been 3 years and I can’t find a reason to not love OTF ❤️

Source: Google

★ 5

Spacious studio where you don’t feel like stepping on other people. Coach Sara is the best !

Source: Google

★ 5

Best studio in the city, with the best coaches, best staff, best vibes, most beautiful people

Source: Google

★ 5

I have been going to this studio for over 2months now. Head coach Sara , Leroy, danielle are all amazing. Definitely a place I would enjoy to go. Would recommend to my friends.

Source: Google

★ 5

Great location for me! It’s a smaller spot so not as many people which is nice that it is never packed. Coaches are great and personable!

Source: Google

★ 5

Great workout classes and amazing coaches and staff. Five star experience

Source: Google

★ 5

Love this studio the staff and coaches are so encouraging and friendly! Shoutout Sara she’s the best

Source: Google

★ 5

Amazing coaches, beautiful studio, and an efficient workout that can be scaled to your fitness level from beginner to advanced. Highly recommend.

Source: Google

★ 5

Was visiting Chicago for a few days, so came for a few workouts. Studio was very nice as was large, clean, and overlooked Michigan Avenue. It is a select studio, so does include a $10 select fee, but does include towel service. This was helpful as I was traveling and didn't want to bring a hotel towel. Front desk staff was very friendly and organized in getting everyone assigned their stations. It was the 1 mile benchmark, so was a full studio.

Coach Sara was a great coach. She immediately recognized me as new to the studio and was very welcoming. She was very engaged and motivational as a coach. Will definitely come back to this studio when visiting Chicago.

Update 2023: Came back to workout again while in town. Luckily, had Coach Sara again and I was impressed she remembered me visiting last time. She was just as great as before and also does a great job recognizing and welcoming visiting members. My go to studio when visiting Chicago.

Source: Google

★ 5

Awesome Team! Love going in EVERY SINGLE DAY!

Source: Google

★ 5

I have joined around December 2022 and I can feel the changes in my fitness level. Best thing happen to me fitness-wise.

Source: Google

★ 5

I have been a member for about a year and a half and love this studio. It’s a convenient location to get to after work and I really like the staff. I often do Sara and Danielle’s classes and I really like their coaching styles. I highly recommend!

Source: Google

★ 5

Source: Google

★ 5

I've been an OTF member since 2015 and of this particular studio for about two years. The location is great and the staff outstanding. Great coaches that make the workout challenging and fun!

Source: Google

★ 3

Source: Google

★ 2

Nice studio, but I came to a class from out of town since I have the unlimited membership and they charged my card $10 because of different studio rates. I was not made aware of this when I booked the class and I think it is ridiculous they couldn’t refund me when I already pay almost $200/month. I called the studio the next day and they didn’t do anything about it. Never again

Source: Google

★ 5

Great new looking studio with friendly staff and good music for the workout :)

Source: Google

★ 5

I have been an unlimited member of OTF Millennium Park since they opened about 3 years ago. I continue to be impressed and motivated by the coaches and staff every time I visit.

The staff and coaches are incredibly friendly and caring and the studio is always super clean.

Source: Google

★ 1

I called in to switch to another earlier class time as I had a change in my schedule, and was told they were unable to make a change unless I wanted a late fee. This was extremely disappointing and frankly made no sense why it could not be done as there was room in both the old and new time, with the same instructor. I have never had the issue with any other studios before, so I know it is possible. Because of the lack of flexibility I am hesitant to come back to this studio after being a loyal unlimited OTF member for multiple years.

Source: Google

★ 5

Amazing studio, Sara is the best head coach ever. Location is perfect right in the heart of Chicago. Missing Fernando but I love Becky too!

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 4

Source: Google

★ 5

Where do I start bragging about these guys. It's an absolutely fantastic experience. I went from just a trial class and we will see to a full-on membership to attend maximum classes in a month. The convenience of taking any classes anywhere in the USA is a big advantage. ( If you don't like missing your workout). A personal shout out to Fernando, Jennifer and coach Sara.

If you end up joining the millennium park centre. coach SARA is an absolute rockstar with her killer workout and killer music to keep you going.

Source: Google

★ 1

Source: Google

★ 1

Initially loved this studio, infact I’m here editing my positive old review, but now I feel orange theory is getting more business minded and not at all accommodating and the staff I’ve noticed is getting more arrogant unlike before where they made the experience so pleasant. I had a bad bike fall and have injuries on my knee and shoulder, but the manager was arrogant and said can’t do anything about my remaining classes unless I provide a doctors certificate! Not everyone rushes to a doctor during covid for every physical injury! I told them I’m letting it heal at home and also told them I can share pictures of my injury but she was just too rude to help me with any workaround! The studio doesn’t trust it’s old members, this is the kind of atmosphere they are trying to build!

Source: Google

★ 5

Source: Google

★ 5

Great and crazy efficient workout that keeps you challenged, and is never dull. The instructors are motivating and make the experience fun. Extra bonus, this studio has some amazing playlists! Staff here are top notch, as well! All in all, love this studio!

Source: Google

★ 1

I have been a member here for about 2 years now and in my time here I have come to love the Orange Theory Millennium Park crew and clientele, however recently I witnessed an encounter that has made me reconsider my membership.

Recently I was in a Starbucks nearby getting a coffee before class and I watched Sable, a trainer who i have had many classes with and have really enjoyed, basically screaming at a poor Barista about not having honey for some drink.

She is in customer service so I would expect her to understand that those poor workers don't have control over the supply chain and are deserving of respect as well.

I am willing to believe it was perhaps just an off day for her but it still soured me to the point that I have decided to move my membership to another gym.

Everyone needs to remember, it only takes a moment to show a bit of kindness.

Source: Google

★ 5

Source: Google

★ 5

Orange Theory Michigan Avenue has a great staff! Highly recommended!

Source: Google

★ 5

Source: Google

★ 1

Edit: I came third in the transformation challenge and won a very low quality water bottle that locked in 2 weeks after use - this delayed me by 40 seconds and caused me to miss the class by 15 seconds. The robotic staff as usual did not let me in - and I was lectured by Jennifer (the manager) that she couldn’t let me in because in the 15 seconds it took to walk in from the door of the studio to the inside doors.

This particular studio is inconsistent about what constitutes a late entry into the studio. While I respect their policy of shutting the doors on time, on a couple of occasions, I got there before time to find that the door was locked. Upon knocking they opened it, and one member of the staff admitted that I had been locked out early (another customer outside was a witness as well as another member of the staff) - yet I was not permitted to participate by the coach and basically the floor staff on duty said “sorry I can’t do anything now”. So essentially was turned away because them opening the door and debating with me about time actually put me over time!

This was quite frustrating - if I am ready to respect their decision to not let people even a second over time, they should also respect their rules when their customers are actually on time - instead of turning them away after paying a 200 dollar membership. I felt this showed a lack of empathy for the circumstances of their customers.

The redeeming factor is that workouts are standardized so you can pretty much get the same experience at other OTF branches - am planning to try at other nearby locations.

The OTF workout itself is great and the coaches are well trained - but would recommend other, nearby branches!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Source: Google

★ 5

Great OTF location. Super friendly and helpful staff. The coaches are fun, motivating, and truly watch the class (making form corrections and suggesting modifications if you aren’t challenged enough!). The locations is brand new, so super clean. Also fairly spacious compared to some OTs I’ve been to.

Source: Google