★ 5

One of the most spacious OTF gyms in Chicago with great and energetic coaches. They provide towels for workouts too and have toiletries in the bathroom. Only downside is you have to pay for street parking.

Source: Google

★ 2

I was a member at this gym for over two years, spending thousands of dollars on my membership and working out at multiple locations during my time with OTF, only to realize it wasn't the right fit for me. The business operates in a highly transactional manner, often overlooking the human aspect that should be a core element of any service-oriented industry.

At the West Loop location, the quality of staff and instructors varied greatly from day to day. Some days, you encounter friendly staff and great instructors, while other days, the staff can be unfriendly and the instructors dismissive. This location also struggled with maintaining its equipment and facilities—issues like non-functioning soap dispensers, TVs, and treadmills were frequent.

The classes themselves are challenging and follow the typical structure of group fitness classes. Individualized attention is limited, so it's essential to stay mindful of your form to prevent injury. One of the positives is that the classes allow you to push yourself as much (or as little) as you want, depending on your personal fitness level.

However, one of the most significant issues with this location is its lack of flexibility regarding policies. While most clients understand the late/no-show policies, there should be room for exceptions in certain situations. Unfortunately, this location enforces fees without exception, prioritizing adherence to the policy over understanding the circumstances that may cause a missed class. Many members who sign up and pay for memberships are committed to attending their classes, and unexpected situations—such as health issues or emergencies—can arise. A bit of flexibility and courtesy would go a long way, especially for long-term members who may occasionally miss a class due to unforeseen circumstances. Charging late/no-show fees without consideration can drive clients away, and it raises the question: is it really worth enforcing a fee here and there instead of showing understanding and retaining a client?

I also had a particularly negative experience early on that stayed with me throughout my time at OTF. During one of my first workouts, I stepped off the treadmill to the side—something I had seen other members do without issue. Within moments, the instructor approached me and, in a harsh and unfriendly tone, told me, "Don't jump the rails again." I was exhausted from the workout and unsure what he meant, so I asked for clarification. He repeated the same statement in the same tone before walking away. I had no idea what he was referring to but later guessed that he was telling me not to stand on the sides of the treadmill. It was an embarrassing and belittling experience, especially as someone still unfamiliar with OTF’s terminology in the middle of a challenging workout. To make matters worse, I had seen other members do the same thing without any reprimand. This left me with a lasting negative impression of the gym.

Despite these less-than-ideal experiences, I remained a member for over two years. Ultimately, the lackluster customer service made it difficult to justify the expense, so I decided to take my business elsewhere.

Source: Google

★ 5

If you love orange theory, you have to stop in at this Chicago location!! The coaches here are friendly, engaging, and super knowledgeable. They hold me accountable every workout and keep the classes fun and high energy. I travel a lot and see a visit a lot of studios, this is the BEST one. Shout out to Ally and Kelly for being the best coaches ever 💛

Source: Google

★ 5

Source: Google

★ 5

I’ve been to several OTF studios in Chicago and around the country. This is the best studio I’ve been to. From the awesome coaches , great playlists and energy, to the friendly and helpful SA’s this studio goes above and beyond. You will always feel like you had an excellent workout at OTF West Loop!

Source: Google

★ 5

This is an amazing studio!! Their team of coach’s, the people at the front desk are all great, you always feel welcome. Not to mention the little details like fresh towels at every class.

But the best are their coaches Meredith, Demi and Kelly, they are amazing, their energy, the way they explain each exercise and the motivation they give in each class and of course the music.

Thanks OTF West Loop you’re the best.

Source: Google

★ 5

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★ 5

This was my first Orange Theory class I’ve ever taken. I was just in town for work.

Demi was our instructor and kicked my butt!! I had so much fun and it was the perfect workout. She helped guide me through the workouts and form correctly. I thoroughly enjoyed this place. Highly recommended! The girl at the front desk was super helpful and had such good energy as well.

They e-mailed me my workout summary after as well, which is a plus.

Source: Google

★ 5

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★ 5

I've been a member at orangetheory for a few years. This location offers a lot of different class times over other places. It really worked with my schedule.

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★ 5

I have been a member for 2.5 years and am in the best shape of my life! The coaches are motivating and helpful with form. Highly recommend this studio.

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★ 5

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★ 5

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★ 1

New customers, don’t bother.

I was excited to try this studio and received a free first class from a friend. Upon showing up 20 minutes early to the class, I was told I could not join unless I paid $30 because I had now “missed” my time to meet with the instructor and sign forms, which was 30 mins early. I had already signed the forms online and said I was fine attending without meeting with an instructor. There was also no instructor to be found to meet with me anyway, and another class was in session. The employee at the desk kept saying “it’s just our policy” and wouldn’t explain anything to me beyond that why I was now being cash grabbed to join the class, that I was early to, that was advertised as free.

I frequent many other studios and gyms throughout the city and never have I been treated anywhere close to this poorly as a new customer. If you’re looking for somewhere that doesn’t waste your time and has good customer service, keep looking.

Source: Google

★ 5

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★ 5

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★ 5

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★ 5

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★ 1

No open gym

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★ 5

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★ 5

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★ 5

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★ 5

It is the best gym ever ♥️😉

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★ 5

Meredith and Kyle made our bach party workout so so fun!!! Highly recommend a private class for a large group. Thanks guys!

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★ 5

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★ 5

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★ 5

Great atmosphere by the coaches and front desk, feels like family here!

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★ 5

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★ 5

I have been to many OTFs in the Midwest, and this location is top notch. The staff is on top of things, energetic and always ready to support. Meredith (Coach) is the best. The workouts are challenging, but achievable at multiple levels of fitness (which is one of the strengths of OTF). Highly recommend.

Source: Google

★ 5

Great gym.

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★ 5

I like that it is both expected and unexpected at the same. I know walking into class it's going to be floor, rower and treadmill, but the fact that it changes each day for what we are doing is great. The coach's are always enthusiastic and supportive, which makes the class fly by. And I love that I can track all my details in real time so I know when I can push harder.

Source: Google

★ 5

Great location. Bigger than some of the others.

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★ 5

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★ 5

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★ 5

The workouts are intense but you can go at your own pace. The staff is always friendly and willing to help. They remember your name. The instructors are fun. They all have different styles which make the classes even better. They explain all the exercises and if they see you faltering they focus on you until you get it right. I always look forward to my workouts at OTF. Who wouldn't want to end their day with a welcoming smile?

Source: Google

★ 5

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★ 5

My boyfriend and I have been taking classes for about two months and we are loving it! We initially joined because they have a wide availability of classes, but we are here to stay because of the fun and effective workouts!

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★ 5

Amazing place to get after your goals!!

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★ 5

Great classes the hour goes by fast!

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★ 5

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★ 5

I love Orange Theory. The coaches are so enthusiastic. No workout is the same and always a blast - except for burpee days :)

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★ 5

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★ 5

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★ 1

Honestly never attended and never will. This gym is located on the ground floor of a residential building. Despite multiple complaints by multiple residents (and building mgmt), they keep their doors and windows open during classes while their instructors are screaming into a loud speaker system. Residents can hear the instructors screaming things like "three, two, oooooone" at all hours of the day, early morning through the evening. Sometimes this can even be heard when their doors/windows are closed - I can't imagine actually being inside the gym is an enjoyable experience. This business is a nuisance to everyone living within a block of its location.

Source: Google

★ 5

Even on my worst days, after a workout at OTF I feel rejuvenated, strong and accomplished. The coaches at the west loop location are great - always high energy cheering us on and quick to correct form to eliminate the possibility of injury. I started going because I struggled with keeping a gym routine myself and always preferred high intensity workouts. The workouts are always challenging, but you decide the intensity, which as a novice was a relief. I would recommend the west loop location to anyone. Give yourself a month to get used to the moves and types of workouts and you’ll be hooked.

Source: Google

★ 5

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★ 5

You can definitely go at your own pace even while following the class. It was great to see everyone be so engaged, it was very motivating.

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★ 1

Terrible place! So much ignorance at the front desk!

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★ 5

Love this place!!!

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★ 5

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★ 5

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★ 5

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★ 5

I've been here 4-5 times and enjoyed each class. As someone who has plenty of sports injuries, I enjoy that there's a lot of options -- everything is done at my pace whether I'm feeling my best or not great. Staff are very friendly and the head coach Meredith is great!

Source: Google

★ 5

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★ 5

I've been to other studios and the west loop one is by far the best! Love all the coaches, the staff is amazing, and it's a phenomenal workout.

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★ 5

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★ 5

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★ 5

The workout was tough, but doable for anywhere on the fitness spectrum! The best part is the focus and care the team gave being that it was my first class. My arm monitor wasn’t working properly the beginning of class and Suzzie kept checking on me along with Dana to get it right...we finally got it right! This made the experience that much more enjoyable to be able to trust the instructors and team members during those very nerve wracking and vulnerable first-class jitters. In the end I felt more connected and valued...I knew this is where I needed to be.

Source: Google

★ 5

Everyone is great - the coaches, staff, and team. I look forward to my workouts and love the results.

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★ 4

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★ 5

Great workout! Phoebe is super helpful in getting you set up!

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★ 5

Can't say enough good things about this location- the entire staff is so attentive and makes sure to learn all their clients by name, the coaches are awesome and know just when to give you an extra push or gently correct your form, and the studio itself is really nice/clean and updated. I feel more confident and in the best shape I've ever been in- I wish I joined sooner!

Source: Google

★ 1

I had passed by this fitness center since I live near by also wanna check out the studio. One day I just saw an event hosts by Orangetheory on eventbrite so I registered and also invited my friend come with me. We were excited to check out this fitness center, however, when we arrived the front dest girl told us there is miscommunication so the event is member only, which is not mentioned on their invited email AT ALL!!! And she was being rude by saying they only ordered food for drinks for members only... make it sounds like we are like homeless ppl and here for food and drinks.I had never experienced such poor customer service. And when we ask to talk to their manager the girl said she is the manager, which is the most ridicules part, my friend and I have been to a lot fitness centers in Chicago, we have never experienced rude manners from a staff, do not even mention a manger of a well known studio.
Please stay away from this unprofessional, cold blood and impolite fitness center, their false advertising and fake smile made me sick.

Anyways, there are so many good choice of fitness center with warm heart customer service in this neighbor, you deserve a better place than tOrangetheory Fitness Chicago

Source: Google

★ 5

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★ 5

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★ 5

I love that I leave feeling empowered. I'm able to push myself and set goals. I enjoy knowing every workout will be different, but I'll still workup a sweat. The front desk staff is always helpful and friendly.
When I started at OTF, I felt so intimidated. There were members who were crushing every class and here I was walking on the treadmill and using baby weights. One of the instructors, Patrick, saw that I was struggling and feeling unmotivated and told me "You aren't competing with everyone else, you're competing with yourself - the old you versus the new you". It really hit home and has been my mantra every time I step into the studio.
I also love Meredith as a coach. She is so motivational and just genuinely has a passion for helping others lead a healthy lifestyle. I never thought I would run another race after destroying my right knee and here I am heading to a 10k this weekend and a half marathon in February. Just like with anything in life, if you put in the work, you will see results.

Source: Google

★ 3

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★ 5

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★ 5

Been going to OTF West Loop for almost a year now. Amazing workouts and always challenging! Coaches here are the best and so encouraging!

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★ 5

The natural lighting and high intensity workout paired with the friendly and knowledgeable staff. Favorite OTF in the city!

Source: Google

★ 5

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★ 5

Can’t say enough about how amazing this branch is! Awesome front desk that are always outgoing, super positive and professional coaches, and the facility is always clean! I wish they had parking!! So sad! Shout out to the Head Coach and Dana, both have lit playlists and incredible energy ❤️

Source: Google

★ 5

This location is the best orangetheory I’ve been to anyplace in the US. I used to travel for work and been to many orangetheorys, but this location is by far the best in terms of coaches and staff attentiveness. Also the natural light and studio set up really add to the work out environment.

Source: Google

★ 1

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★ 5

♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️♥️❤❤❤❤❤❤❤❤❤❤

Source: Google

★ 5

Great workout. The intensity of the workout is just what I needed. Wish they had better membership deals/ packages and discount opportunities in the year.

Source: Google

★ 1

I’ve been looking for a new fitness center to go to in the city lately and found a Orange Theory event on eventbrite and thought its a great opportunity to check out this center while they invite everyone to celebrate their 2 yrs anniversary together. Upon arrival, the front desk “manager” lady with dark hair told us that this event was for members only and that they have noted on eventbrite that it was for members only. I showed her the event on eventbrite that it did not mention anything about members only and that we drove a long way, kindly asked if we could go in, she said no, members only. She said she changed the event detail at 5pm but I told her the event starts at 6pm, we didn’t receive any kind of notification and that its 6:30 pm now, still doesn’t say members only on eventbrite. The lady said well, if u have driven a long way then there’s no point of you even checking out our center because this is for neighborhood users only. If you do not live within blocks away from our gym, you cannot attend here. Extremely rude attitude. I said you are such a big company, if you made a mistake on your ad, you should honor it. She said “well we are privately owned so no.” And the other girls next to her just starred at us without saying anything which made my friend and I felt extremely uncomfortable . So disappointed at this fitness center. I will never return and they should never treat any customers with false info ( changed detail on eventbrite when it never happened) and with no intend to fix the situation. There are many fitness center in west loop and I am glad I did not pay to be part if their members. Totally agree to all the other 1 star yelp comments regarding to their terrible customer services.

Source: Google

★ 5

The coaches, variety of exercises & playlists are ALWAYS on point! I enjoy the upbeat, welcoming and judge-free zone. I also have results, I’ve lost 27 lbs. since joining in April!!. Patrick, Dana, Shayne, Jeremy and Aaron are AWESOME coaches.

Source: Google

★ 5

The variety of the workouts is great. The coaches are all very helpful...they keep an eye on the entire room and correct form as needed. They have different styles, but all are motivating and energetic, even at 6:15am. They all genuinely care about us and want us to get the most out of the workout each day. The front desk staff is awesome - very welcoming and helpful.

Source: Google

★ 1

I was so looking forward to joining OTF, but was disappointedly turned away after being 8 minutes late to my first class. I pleaded with the staff since I was having trouble finding a parking spot, but they were unwilling to budge and said it was impossible for them to get me squared away for my first workout. I found that quite astonishing and also had a general feeling that I was unwelcome at that location for some odd reason. I like to workout in a supportive and understanding environment. Unfortunately, I did not get that treatment at this location and will be looking to other workout options.

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★ 5

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★ 2

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★ 5

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★ 5

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★ 5

Really friendly staff, great trainers and fun classes. Orange theory fitness is consistently the best 60 minute workout you can experience.

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★ 5

I love this Orangetheory location. The staff are super friendly when you walk in and the trainers are superb. I love my workouts with Patrick, Jeremy, Mike, and Jennifer and look forward to them every week.

Source: Google

★ 5

This is actually a really great workout regardless of how often you train, run, lift, etc. Started attending classes earlier this year and have been addicted ever since. Patrick is the best instructor, will constantly challenge you and make you feel great about the hard work you're putting in.

Source: Google

★ 5

I've been a member since the studio opened and I can say it's one of the best workouts I've ever had. The staff is great, other members are supportive and every day is something new!

Source: Google

★ 5

The Nicest Staff - and the workouts are awesome. The facilities have room to move too - some others are tight on space and this place is awesome.

12/14/17 - An update - a year later and still amazing. I'm not one to stick to things - but i know I'm getting a good workout and I've seen improvements in myself. The staff continues to be nothing but helpful, outgoing and kind. The coaches really are fantastic. I've done classes in some other states - and the coaches come no where close!

Source: Google

★ 5

I've been to almost 30 OTFs across the country and few if any can match this studios quality of trainers and front-desk support team. They are kind, friendly, professional and the type of group that you are always excited to see. Been going there for over a year now since they opened and looking forward to the next year there too!

Source: Google

★ 5

Best workout I've ever had! Coaches and staff are amazing! Lost 40 lbs since starting! Addicted!

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★ 5

Obsessed with OTF! Definitely seeing results from working out 4-6x per week. Was pretty new to HIIT classes when I started, but this is truly a welcoming environment for people of all fitness levels. The staff is friendly and the instructors are attentive. The classes fill up fast since it's in a popular area and it's still a new place, but I recommend OTF to anyone looking to get into shape, and who hates boring trips to the gym.

Source: Google

★ 5

OTF West Loop is a great location with clean facilities and a great coaching team. Anne, the studio manager, is very accessible and helpful. Coach Rebecca recently joined OTF West Loop and she rocked! She maked an effort to spend time with each person and had a great music selection.

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★ 5

Love Orangetheory West Loop! Great trainers, always a fun workout, and a variety of exercises.

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★ 5

Love my home OTF studio in West Loop. Front Desk knows me by name and the instructors truly care about everyone's goals, constantly pushing me to go faster, and be stronger. Couldn't ask for a better support team!

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★ 5

I've been a member of OTF West Loop for over a year now and am so glad I joined! My fitness level has sky rocketed. Such an amazing and efficient workout! I'm hooked. The staff is great and instructors top notch. One of the best things about OTF is that regardless of your fitness level you can do the workout that is best for you. Don't be intimidated if you aren't at an advanced level, with some hard work and encouragement from the coaches and you will get there!

Source: Google

★ 5

I highly recommend OTF West Loop. The staff are fantastic and the workout is by far the best I have experienced in a gym. Start with a free class, move to an 8 pack/month, you'll be an elite member soon enough. Crush it at OTF West Loop!

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★ 5

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★ 5

Awesome staff and coaches!

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★ 5

I have been a part of otf for more than 3 months now and it surprises me every time I walk in with a new workout

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★ 5

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★ 5

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★ 5

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★ 5

Community feel from day one. Dana and Gene kick your ass everyday in a way that makes you eager to return for more. Super clean. Super friendly.

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★ 4

This studio is SO NICE. Very clean, great layout. Dana is THE BEST trainer I've had yet.

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★ 5

I was waiting for an OTF to open up near me in the West Loop! Time flies during these one hour workouts. All sessions are challenging, with the trainers offering modifications for anyone with injuries or for anyone looking for a more challenging variation. The trainers, music, and heart-rate monitors really help motivate me in every class. I love the way I feel after I leave and usually burn around 600 calories/ class! The staff and trainers are amazing and the facility is always clean!

Source: Google

★ 5

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★ 5

Facilities are immaculate, staff is incredibly friendly and try to know all clients by name and classes are CHALLENGING!! Highly recommend both Dana and Gene for classes.

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★ 5

Bigger than most OT studios. The locker rooms are big and clean, the staff is great and the trainers are phenomenal.

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★ 5

I love OrangeTheory West Loop. The workouts are tough, but fun and each one is different so it never feels old (and the 55 minutes fly by). The instructors - Gene, Jeremy, Dana, Jen, and Katie - are fantastic and take the time to correct me if I am doing an exercise incorrectly. What I love most is the classes make me work out harder than I ever would on my own. Everyone works out at their own pace and I never feel like I'm competing against anyone else in class. The staff at OTF West Loop are all so friendly and helpful, too. I highly recommend OTF West Loop to people of all ages and fitness levels.

Source: Google

★ 5

i'm obsessed with orangetheory: challenging classes, inspirational coaches, and great ambience. but this location is absolutely the best! the staff are amazing. you won't regret paying a visit here!

Source: Google

★ 5

This is a great workout experience. You compete against yourself. Great for all fitness levels. Gene is the best instructor!!!

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★ 5

I am so fortunate to have this fitness studio a mere two blocks away from home. Orange Theory is a very challenging workout that will make you push yourself like you've never pushed yourself before. Every single class you take is different despite having the same staple stations - treadmill, rowing and weights - and you can absolutely see and feel yourself making progress after a few classes. All of the instructors are fantastic - I've taken classes with all of them and there isn't a bad one in the bunch, but I recommend Gene as a top notch instructor with his motivation style and ability to make anyone feel like they're really crushing their workout. The post workout email summary and the tracking they provide that shows you how many calories you've burned in the week, month, and year helps you compete with yourself and always push the boundaries. The facilities are brand new, clean and comfortable.

Source: Google