★ 5

Great Orange Theory! Great coaches! I am a 66 year old man, and thanks to them, I am running again for the first time in decades!

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★ 5

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★ 1

89 missed calls from Orange Theory in the past few months. Please, stop attempting calling me multiple times a week. This is ridiculous

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★ 5

Excellent and friendly staff, clean space, positive atmosphere. Can't ask for anything more!

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★ 5

I was skeptical about doing an OTF style workout for a long time. It definitely wasn’t my norm. But, the staff was extremely welcoming and knowledgeable, especially the small blonde girl at the desk….i believe her name was Shay. Hands down one of the hardest workouts I’ve done and one of the most fun environments. Definitely recommend to anyone.

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★ 5

What are Great fitness center! I stop in with my husband and we were so impressed. Cleanliness so super important to us and this place has never disappointed, it's definitely a priority of theirs also! Shay at the front desk always is so welcoming with a smile on her face, she needs to share her positive vibes with the world! Thanks OTF Hardwoods Heights keep up the Great fitness!!

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★ 5

So on Wednesday i decided to go see what Orange theory was all about! I believe her name was Shay, the young girl at the front desk. She was so helpful and able to answer all my question !!!!! I'm tired of all the people at my current gym, so it's time for a change !

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★ 5

My sister and I took a class here and it was great!! Katelyn was a big help in reviewing memberships with us and showing us around the facility. Will be back!!

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★ 5

Great place to work out. Awesome coaches and friendly staff

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★ 5

Walked in looking to get a membership and Katelyn was very helpful assisting me and gave info on all of the different plans available. Very clean facility I highly recommend visiting. Ask for Katelyn!!

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★ 5

I went for my first class at Orange Theory last week and it was awesome! Katelyn was so helpful and kind! She gave me so much information about memberships and classes. The atmosphere was great and so was my workout. 100% recommend!

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★ 5

Such a great place to workout!

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★ 5

Wow, I am so happy with my time here at orange fitness In hardwood heights. The staff went above and beyond and made sure that I was satisfied. I will workout here any day of the week

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★ 5

I have been a member of Orange Theory Harwood Heights for a little over 3 weeks! The staff is very friendly . Katelynn always welcome me with a smile! They have the most amazing coaches. The machines are very well maintained, the bathrooms are always clean! And If you’re looking for a place without judgment, where you can come and have fun while working out, GO HERE!

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★ 5

Amazing equipment, every employee is very nice, and is a very clean gym.

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★ 5

Orangetheory Fitness has a welcoming atmosphere that makes everyone feel comfortable, no matter their fitness level. The coaches are friendly and help you stay motivated, and the group setting makes it fun and encouraging. It’s a great place to get a good workout and feel supported along the way!

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★ 5

Orange theory is the best! Katelyn took such good care of me, and one of the kindest people I have encountered! Will defiantly recommend to all my friends!

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★ 5

I've been an OTF member for years and recently started going to this location after moving to Chicago. Very impressed with all of the coaches who give great instructions, and the studio is spacious and clean.

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★ 5

Love it here!! the front desk is always so welcoming and it’s a great atmosphere!!!

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★ 5

my home away from home!! so welcoming from the staff to the members

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★ 5

i love orange theory the people are so nice and welcoming and the classes are fun and challenging!!

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★ 5

Came in with my daughter and had an awesome workout and staff was so friendly

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★ 5

Awesome staff, super nice and very clean

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★ 5

Very clean facility and very friendly staff from the welcome desk to the coaches! Highly recommend this location for your workouts!

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★ 5

Great workout. Great coaches and great staff!!

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★ 5

I have been a member of Orange Theory Harwood Heights for a little over a year and I can say it is the absolute BEST! The staff is 10/10. They are so friendly, encouraging and ALWAYS ready to help. Shay, Katelynn, Rylei and Justin always welcome me with smiles! They have the most amazing coaches. Dominique, Mariah and Blue always make me feel like I am meant to be here and that I can do anything!!! If you’re looking for a place without judgment, where you can come and have fun while working out, GO HERE!

Source: Google

★ 5

Otf at hardwood heights is an elite studio and one of the best staff that any orange theory studio has. From the front desk staff like katelyn, rylei, shaybae, to the coaches and all the way to the top to management. I feel very welcomed every time I come in and whenever I have an issue or question they're there for any help I need. I greatly appreciate the staff and the whole studio itself. Thank you orange theory hardwood heights!!

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★ 5

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★ 1

The instructors are nice, but the management I'm not happy about it. I canceled my membership with a note from my doctor. After several months I found out that they're still charging my credit card. I called them and the new manager reimbursed me for the 3 months they've been charging me. Be careful people, they will steal your money. Thanks

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★ 5

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★ 5

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★ 5

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★ 1

I am very disappointed. I canceled my membership because I don’t have a time to go, I did it two weeks before the date and still charged me for whole month that I didn’t use.
I don’t want an answer from them everything they said is the same and nonsense.

Source: Google

★ 5

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★ 5

Looks hot in there! 🔥. Unsure of hours. Women only i think.

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★ 5

The best studio in the area. Best staff all around from the coaches to try e front desk!

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★ 5

I love otf!!! I have been working out here for over a year now and it has changed my life for the better

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★ 5

Great coaches, and a lovely staff

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★ 1

this place is a disaster. I called to put a freeze on a membership and submitted the form. When time comes they still want to charge the monthly membership. Have emailed them like 10 times and zero response. Best is if you going to cancel, cancel the credit card on file. This place will try to steal from you.

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★ 5

Very friendly staff.

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★ 5

Super fun and challenging!

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★ 5

This place is the best! The coaches and front desk staff are great, I look forward to every work out! I’ve been to many OTF locations and this is my favorite. Also, the members are all awesome, a great community of people!

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★ 5

I’ve been attending this location since it opened and there’s a reason I continue to come back! The coaches, staff, and other members make it one of my favorite places. The coaches take the time to get to know you, your abilities, and are always willing to help motivate you. It’s one of the most challenging workouts and you’re in and out in an hour.

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★ 5

I absolutely love this location. Super clean location with great staff and awesome members. The coaches are super energetic and really give you that push to get you to the next level!

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★ 5

Best coaches, members and staff. Being part of Otf requires you to own your workouts and commit to a process. If you sign up.. you need to show up. Classes are a limited capacity. Accountability is everything. If I don’t show, I pay for it, physically and financially.. no one to blame but myself. Know what you’re signing up for!

Source: Google

★ 5

This place is the best! Orangetheory has changed my life and I’m beyond grateful that I joined this family. I’ve never been a runner or a fan of cardio in general and OTF has changed that. The classes not only include endurance training but strength/power training too. I’ve come such a long way since I first started and I’m so proud of myself. This studio has a ton of class times to fit everyone’s schedule. The coaches and front desk staff are great with working with you and your goals.

Source: Google

★ 5

Love this place! Truthfully, I'm not sure what I would do without it! The coaches are amazing. They know just how to challenge you and are so encouraging. The front desk staff is friendly and incredibly helpful. Going to H2P2 is the best part of my day!

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★ 5

My happiest place!!!!

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★ 1

O STARS ACTUALLY...THESE PEOPLE ARE THIEVES. CHARGING CLASSES WITHOUT AUTHORIZATION. SIGNING UP FOR 1 MONTH HALF OFF AND EXPLAINING TO THE PERSON I DO NOT I REPEAT DO NOT WANT ANYTHING ELSE CHARGED ON MY CARD.....RESPONSE WAS"OH NO THIS IS A ONETIME CHARGE. WE WILL NOT CHARGE YOUR CARD UNLESS YOU WANT TO CONTINUE" WHEN I TOLD HER I DID NOT WANT TO CONTINUE ANY OTHER CLASSES PAST THE 30 DAYS. SHE LIED IN MY FACE.

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★ 5

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★ 5

Great place. Competent coaches and friendly stuff. Surprised to see the negative reviews. I’ve been a member since they opened and always had very positive experience.

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★ 2

Stay away from Matt. He is immature and condescending. Not professional

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★ 1

Staff isn’t nice, management doesn’t give straight answers on memberships and I wasn’t able to be helped. I’ll take my business to park ridge.

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★ 1

TERRIBLE MANAGEMENT. Manager is very unprofessional and doesn’t handle problems properly and basically is non existent at the gym. The assistant manager is racist, discriminates against prospective members and is very conniving and condescending. Never will enter an OT again. Absolute trash and I’ll be taking mine and my families business elsewhere. If you don’t want your feelings hurt don’t even attempt going in.

Source: Google

★ 1

This studio was very unprofessional - I stepped in this place to buy a membership. Little did I know I’m in for an experience from hell!!!! gossiping, intimidating taking video recording of me and even telling me I was trespassing only because on my way in the parking lot I had an incident over a parking spot with what turned out to be one of the instructors!!!!! Management unprofessional as well the person taking the videos was the assistant manager also same person who called cops on me because I insists to explain myself before leaving but no one was interested. Dropped my card in the process so went beck the second day only to be greated by a ganged three employee that consisted of the assistant manager and two employees that to my surprise told me I’m not allowed in gif store per managers orders. The manager who failed to call me to listen to my side of the story or even asking what I needed help with tho I left multiple messages!!! Later that day to my surprise I called a different location “Skokie” where the employee asked my name and told me she wasn’t allowed to talk to me or sell me a membership! Need I remind you there are cameras so the truth can be seen but again it’s just one big gang. Wouldn’t wish my experience on an enemy.

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★ 5

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★ 5

great place!

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★ 1

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★ 1

Coaches are excellent but the front-desk staff borders on incompetent. They were unable to set up my tracker, properly, for multiple sessions, including disabling my tracker during a workout. The front desk staff was unable to help me with cancellation in a timely manner, with the entire process taking multiple days and multiple phone calls to even be sent the cancellation form properly. Staff was unable to explain any reasoning for their failure to send forms they promised.

They took almost 24 hours to respond to messages for support as well on their business pages.

I highly recommend staying away from OT Fitness Harwood Heights as their customer service/front desk staff is abominable.

Source: Google

★ 5

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★ 5

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★ 5

This place is really cool. Coming from your typical Xsport gym I downplayed OTF from the start because I thought it wasn't a real gym. I was very wrong, this is the future! In about 60 mins i felt more of a workout than me spending 2 hours at any other gym. Here you don't have to worry about waiting for a machine, looking for weights, or even about what exercise you want to do. OTF does this all for you, you just walk in and follow the plan they have for the class. The coaches (trainers) are amazing, they push you to your best potential by giving you that extra push to get through your workout. Coach Flash, Mariah, and Matt def have best music to keep the environment in the gym explosive 🧨they will have you thinking you are in a Night club getting fit! This place has totally changed my perspective on working out and total fitness. If you have any questions just call and talk to Christian or any of the front desk people they are super cool and will make sure you are all set without all that paperwork nonsense they ask at other places. Invest in your health! Health is the new Wealth !

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★ 5

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★ 1

They will lie to you during the sign up process. Cancelation is a huge pain in the behind.

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★ 5

Best fitness community on the northwest side!

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★ 5

This is the best workout I've ever done. Fun, quick, effective, great energy. Not cheap but worth the price.

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★ 5

I finally love to exercise, the best workouts at
Orangetheory Fitness Harwood Heights.
Very friendly and helpful staff.
The coaches are the best,They always provide support and directions during workout.
Great people, great music, motivation all around.
I can't recommend Orangetheory Fitness Harwood Heights enough!

Source: Google

★ 5

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★ 1

This studio was very unprofessional - gossiping, intimidating clients, and mean/calling out people in class/ yelling at them. Management unprofessional as well.

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★ 5

Absolutely love this studio. Great coaches and members. It was very easy to put my membership on hold when I had to travel over the holidays too!

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★ 5

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★ 1

Be aware they will charge you a whole month when you cancel your membership. I spoke to Christian who was unhelpful and apparently they can’t do nothing about it even when it’s been over a month that I don’t go there. Very poor costumer services and overpriced for the classes they offered.
I’ll reconsider getting a membership here or be careful when you want to cancel it.

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★ 4

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★ 5

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★ 5

I recently started going to this location and the staff are super friendly and helpful. The workouts are amazing!! I definitely recommend this location!!

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★ 5

Very friendly and helpful staff. The coaches are the best. They always provide support and directions during workout. The gym is very clean. I highly recommend OFT. This is my fifth week with OFT and I have great results!!!

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★ 5

I love OTF and this one is right by my work so I thought I would check it out. Of course, everyone was locked out of the studio for my first class at 5 am on Thursday morning. I was bummed, thinking they would cancel and I wouldn’t get my workout in but Melissa improvised and kicked our butts outside in the parking lot instead. Splat points were definitely earned. Thank you for going with the flow and making it work! I will definitely be back, even if it’s outside again!

Source: Google

★ 5

This place is awesome! In just one month, I was able to lose 50lbs of fat, while gaining 100lbs of muscles! I'm a Superman now!

Source: Google