★ 5

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★ 5

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★ 1

I cancelled my membership physiclly at the Mount Prospect Gym. I received a phone call that the membership is not cancelled. They continued to charge my credit card. Very unprofessional treatment of clients.

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★ 5

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★ 5

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★ 5

You get out what you put in. It's well run, clean, organized, and the instructors are always ready to offer help.

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★ 5

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★ 5

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★ 5

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★ 5

Great workout thanks to Coach Maria! Very helpful and caring.

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★ 5

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★ 1

The coaches and facilities are the highlight the business but it stops there. You pay obscene prices for with little leniency. Cannot be a second over 5 min late to class, then they fine you for it. Ive especially had this issue with Macie at this location where she holds it as law. I have not had great experiences communicating with her on class attendance, billing, and membership cancellation. I also worry that this is not healthy environment to be working in as I often see new faces behind the counter every month. It's seems like customers are often pushed on sales for memberships which will make any person uncomfortable.

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★ 4

I really enjoy OrangeTheory’s group classes—they work out all of my different muscle groups for me
and having classmates motivates me to get to my next goal!

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★ 1

Do not make the mistake of filling out the form for a free class if you don’t plan to book said class at the same time, unless you enjoy being hounded daily with calls to remind you that you have said free class.

Apparently asking to be removed from the reminder list is ignored, since I received no less than four voicemails after calling back to ask that I not be hounded any longer, even after I blocked the number.

Any iota of interest I had in orangetheory and this location in general has been completely obliterated by the repeated harassment over the free class - at least the most recent message I got warned me that they wouldn’t follow up anymore.

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★ 1

Had the worse experience in this Orange Theory branch. It took them ages to cancel my membership. Although I have given written notice and stopped by physically twice, couldn’t get a hold of the manager. Finally after 3rd visit I was able to see the manager in person which did not want to help at all. I was charged 2 extra months of full membership due to their unavailability to cancel my membership. I definitely don’t recommend you to work with this management. They need to have a different policy to deal with cancellations. Kelsey definitely was not helpful!

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★ 5

OT workout is awesome! Outstanding staff and instructors. Great workout if you are looking for a challenge and to be motivated and want results!

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★ 5

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★ 2

Coaches here are good but the front desk is terrible. First impressions are important when you walk into a gym and this one makes you feel like you're an inconvenience rather than a valued member. Other locations in the area are much friendlier, accomodating and will help kickstart your workout.

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★ 1

I was really disappointed with this location/ company. They keep popping up on my social media for a free class... when I finally set up the date (after a numerous amount of texts, emails and calls!! Too much) then they finish off with wanting a credit card to be put on file. I stated I am not giving my credit card info at this time. If I decide to sign up with a membership, then I will but for now, I just want to check it out and make use of the first free class. She went on as to why they require a credit card... in case of a "no show", they will charge you. Again... I have a free class here so I am making an effort to go. She goes on to telling me I can give my credit card info when I arrive to class. Umm.... so if I arrive to class, why would I need to provide a credit card if I SHOWED UP and you only require it if there are no shows!!??!!! Made no sense... she checked with her manager and they came back with I will need a credit card to schedule the class. I said... nope... cancel this class and remove my off your calling list. RIDICULOUS!!! With all the fraud that's going around... we shouldn't have to provide that information unless we decide to start a membership. NO THANKS!

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★ 5

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★ 5

I have done regular gym memberships, personal trainers at two different gyms. I have done workouts with friends. Orange Theory is a different type of workouts. It has accountability. It has motivation, and it has variety to keep things interesting each workout. I feel like I have gotten a good workout. It has a good mix of weights and cardio, and you can watch your heart rate and zone the entire time which is incredibly motivational for me. The environment is very welcoming, and they have mastered the fine line of gentle yet motivational.

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★ 5

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★ 1

OrangeTheory has a 5 minute late policy where they won't let you in class if you're more than 5 minutes late. Some studios adhere to this very strictly, but most don't mind about an extra few minutes as long as there's no wait-list for the class and you call ahead to communicate.

So this location is a stickler for the policy. Which would be fine. But they also don't answer their phone. Or return a voicemail. I wound up driving an extra 40 minutes stuck in traffic trying to make my class time when they ultimately weren't going to let me in anyhow. If you're going to be strict about it (no wait-list for this class...) then answer your phone or promptly return voicemails.

I'm a working mom, would've loved that time back with my kid.

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★ 5

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★ 5

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★ 5

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★ 5

This is the only workout I have stuck with for years and I have never felt stronger. I love the workouts and the environment! The staff in Mount Prospect is awesome!

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★ 5

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★ 5

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★ 5

This otf location is great! The head coach Kelsey is absolutely amazing. She is fantastic on the mic and her music is so motivating! 10/10

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★ 5

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★ 5

Great workout go get you motivated.

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★ 5

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★ 5

Love the coaches and staff - always make you feel welcome and accommodated. Great OT team!

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★ 5

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★ 5

Instructor was great, and I lost some weight!

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★ 5

What a great place to workout.
I loved the session and how informative the coaches are and they were really patient with me and made me understand all about what is green ,orange and red zone is related to my performance.
I did a class with coach Rus, it was a wonderful one.
Also Mo was lovely and very welcoming.

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★ 5

I love this place. It is my favorite place to workout.

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★ 5

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★ 5

OTF has kept me motivated to workout and stay on track. The coaches and staff are great and very supportive. The workouts are challenging and push me to keep on improving. I wish I would have joined sooner!

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★ 5

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★ 5

I've been a member for about a seven moths now and have not once left this place without feeling like I got a great workout! The atmosphere, coaches (Marcy and Kelsey) and front desk staff are very motivating and friendly.

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★ 5

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★ 5

OTF is a great place to workout. The team is friendly. The workout is efficient and provides a great variety. My mental well being is better after interacting with fellow classmates and the OTF team.

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★ 5

Highly recommend! Great staff and workout templates!!

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★ 5

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★ 5

The coaches and staff are always welcoming. I love the workouts and the members are encouraging and friendly. It gives you a sense of working out with friends.

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★ 5

Amazing workout and staff and coaches are so motivating and welcoming!

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★ 5

I love the atmosphere and the energy in the room. Love the trainers who go above and beyond to make the workouts challenging, yet fun and safe. And of course, I LOVE to see the RESULTS! I feel slimmer and stronger. Would highly recommend!

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★ 5

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★ 5

Very friendly staff, explains things well. Very clean workout studio.

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★ 5

They provide a great combination of cardio and strength training. Love the coaches and staff too!

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★ 5

Antonio is awesome and Gina takes coaching to a new threshold

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★ 5

This is a professionally run and clean business. The trainers are all very personable and are willing to help. The workouts are no joke but they have different levels tailored to everyone’s fitness level!!

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★ 5

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★ 5

I love the fact that I get a great workout in an hour. I don't have to think about what i should do next...I do what the coaches tell me for as long as the coaches tell me. Kind of a no-brainer....and the workout is different every day. You never get bored. Plenty of options for class times. The coaches are excellent and encouraging. The studio staff are friendly and helpful

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★ 5

Visited from out of town for a few days and was looking to get a few workouts in. Orangetheory Fitness immediately caught my eye. This was hands down the coolest/best gym I have been to. Great guy and very knowledgeable. Overall a great experience and would come back whenever I'm in the city next!!

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★ 5

Orangetheory Fitness is unique and unlike any other gym I’ve been to. I loved the atmosphere, the variety and the music. If your in the area, highly recommend this gym!

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★ 5

Fantastic head coach! Go Marcy K! All of the coaches are truly wonderful. A comprehensive all in one workout. Always changing and evolving and it never gets old nor repetitive. Addicted to OTF! 🙌🍊❤️ LOVE IT.

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★ 5

I love just showing up for class and being guided through the hour-long class. And, each day's class is different but it always gives me a great work out! Plus, the coaches and staff are very friendly and welcoming. I would highly recommend people of all ages and fitness levels to give it a try!

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★ 5

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★ 5

I have been working out at OTF Mount Prospect for 3 years now. My life has become more disciplined ever since I started coming to Orangetheory. We have some of the best coaches (Gina, Marcy, Kelsey) and this is the only studio I keep coming to.
-The studio is very clean
-We have the best equipment
-Everyday we have a different workout
-The music playlist is amazing
The one hour I spend here is totally worth my time!

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★ 5

Awesome staff that help get healthy

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★ 1

Front desk person was rude from the moment we walked in. He seems to hate his job and wasn’t welcoming, being our first time. Every time he would explain something he looked annoyed. Not the best experience.

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★ 5

I travel a lot and saw this studio was 15 minutes from O'Hare. I was glad I came! The studio is larger and more spacious than the studios we have in the larger cities. The coach was very supportive of all the members. I appreciate the coaches who always offer modifications because I have an uncooperative knee. Regardless, the check-in staff is great. The temperature is perfect. The coach was energetic. Finally, the workout was fantastic. I highly recommend this location.

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★ 5

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★ 5

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★ 5

OTF is amazing and this location in particular! All of the staff and coaches are friendly and attentive! It’s actually FUN to go to class and workout….such a different experience than going to a traditional gym. Highly recommend!

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★ 5

Amazing gym,5 stars all the way.

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★ 5

I love the variety of workouts. Supportive coaches and staff. Highly recommend for a great 1 hour workout.

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★ 5

When you join OTF you become part of the fitness family! Great coaches and staff and of course making friends along the way makes it even better.
(joined 6/2018)

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★ 5

Awesome staff and workout routine!!! Wouldn't go anywhere else!

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★ 5

Love everything about OrangeTheory Fitness Randhurst... The workouts are fantastic and keep me motivated. The facilities are clean. Plenty of parking nearby. And the best part???? The staff! They are welcoming and helpful - from the manager, Kelly, to the front desk staff - Isaiah, Antonio, and everyone else - to the amazing coaches who have been supporting me throughout this journey - Marcy, Kelsey, and Gina.

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★ 5

The OTF team at Randhurst has always been kind, accommodating, and professional. The coaches are motivating, knowledgable, and super helpful when it comes to correcting your form. The OTF formula for splat points and their cancelation policy really keeps you motivated to go to class and to push yourself while you’re there. I have been able to see physical results from regularly going there for about a year, and also have been able to feel the results during my workout by increasing weight limits and base-pace speeds on the treadmill. If you’re looking for a fun place to workout while also guaranteeing results, this is the place for you!!!

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★ 5

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★ 5

I’ve been coming here for 5 years and the coaches and staff are friendly, helpful, and motivating. Gym is clean with equipment always working correctly. Never boring as the workouts are different each day.

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★ 5

I have been working out at OTF Mount Prospect for 4 years and over 1000 classes and cannot say enough good things. If you’re looking for an hour workout where they tell you what and how then OTF is for you.

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★ 5

Workout is the best antidepressant and Orangetheory is the best kind of it.

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★ 5

love going here, always get a great workout and everyone is super friendly and welcoming

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★ 5

The staff is amazing!! They push you to reach your goals!! Thank you for inspiring us every class 🤗 Anayeli Mendoza

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★ 4

Great coaches professional, knowledgable and friendly. Coaches and music very motivating. Great results. Have told my family and friends about the great experience I have had. Thank you OTF!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Staff was super friendly and the coaches are great. I’ve always had a hard time keeping a consistent workout because I feel like I was doing the same things with little results. At OTF, workouts changes and I don’t have to think about what I need to do. I like that we get one-on-one coaching if we’re not in the correct position. The coaches motivate everyone and I love how the music helps us keep in pace. I like how the environment is set to build your confidence to help you reach your weight loss goals.

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★ 5

I enjoy every second of the workout and the coaches in Mount Prospect location are amazing.

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★ 5

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★ 5

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★ 5

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★ 5

Great way to keep in shape or start an exercise regimen.

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★ 5

Great place , everyone is very supportive, couch Gina it’s AMAZING!!

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★ 5

Great workout

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★ 5

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★ 5

Everyone was so friendly and welcoming! I went in for the free class and told the staff how nervous I was and they were super supportive and able to answer all my questions and put me at ease! As someone who hasn’t been regularly active in years, the workout was both fun and challenging! You get personalized feedback and the coaches are knowledgeable and able to modify to your needs! I can’t wait to keep going! Thank you!

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★ 5

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★ 5

I was super intimidated to attend a class, but I got there and realized that I did not have to worry about a thing. The coach was amazing! The staff was extremely welcoming. They treat everyone equally and the workout was fantastic. Highly recommend for anyone wanting a scheduled workout and want to push yourself.

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★ 5

Everything you need in one hour for a Great workout plus all the encouragement you need from the staff. You might just find new friends there too!!

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★ 5

This visit was not me

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I would like to commend and thank Marcy for her leadership skills. She manages the studio and her team to achieve, in my opinion, 100% total customer satisfaction. She gets to know her customers and their needs, especially during the pandemic. She always demonstrates professionalism and ensures that a person's request is handled in a timely manner. I have attended various studios in different States, and I think the Mount Prospect studio is the best OTF studio thus far. It is genuinely enjoyable attending my daily workouts because the entire team makes it pleasant and fun. They all do a great job! Thank you.

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★ 5

Everybody is super friendly. So far I’ve only taken classes with Marcy and she’s amazing. Thank you OTF!

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★ 5

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★ 5

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★ 5

Love the variety and the encouragement from the coaches

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★ 5

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★ 1

When OTF was opening back up, I had received a call about coming back in. I told the girl that I did not feel comfortable and that I would not be coming back until there is a vaccine for Covid. She told me that they would have to update that every month to stop payment. I told to update it every month and if that is a problem, go head and cancel my account right now. She assured me that it was not a problem and they would take care of it or call me if that ever became a problem. September, my account was charged with out calling me. I was told by an employee that they sent me an email. I told them of the previous conversation and that I expected my account to refunded. The girl said that she could not do anything and the owner was not in. The own would be in on Thursday and would call me. The owner never called. I called today and talked with a guy that could careless. He said the owner was not there and that he could not refund my account. I told him to consider that payment my last one and I will no longer be a member. He informed me they will take another payment next month. I'm shocked that the owner has never called me and that in this time they act like this.... I will never be a member again and I have put a freeze on my account. When I said that I would never be a member again and will spread the word, the employee said, do what you have to do... That's horrible business... When Covid is over I will be joining Inspyr!

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★ 5

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★ 5

Love OTF! It's an awesome workout!

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★ 5

Great gym, always clean,awesome staff and trainers are super helpful.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I think it is important to show kindness, especially if a first time visitor arrives a little late to the first appointment. I won’t share the details, because I don’t want to get anyone in trouble; however, I have recently spoken with the assistant manager at this location about how things were handled. She was kind and stated that she would address this issue with her staff. Even though I have not heard back from anyone (which is why I decided to proceed with posting this review) , I hope... moving forth, first time visitors are greeted and treated with kindness. Unfortunately, that is not what we experienced as we were turned away.

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★ 5

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★ 5

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★ 5

My Daily workout has never been soo interesting until I joined Orange Theory. Its Really Fun!!!

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★ 5

Really friendly staff at this location and the coaches are all amazing!

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★ 5

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★ 5

always a great workout in a fun environment that doesn't remind you that you're going to be in so much pain later

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★ 5

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★ 5

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★ 5

Staff was so nice! Angela made me feel comfortable during my first class, and Racheal did a great job explaining everything before the class and during the sign up process for the membership. The class size is perfect and the whole atmosphere is fun and upbeat. Thanks you guys!!

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★ 5

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★ 5

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★ 5

Has a great social feel as well as being conveniently located in my neighborhood.

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★ 5

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★ 5

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★ 5

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★ 5

Great place to workout. Very clean facilities and the staff is awesome.

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★ 5

I look forward to an intense workout with supportive coaches every week!

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★ 5

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★ 5

Amazing workout with great instructors!

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★ 5

Very clean and organized gym. The staff is also very nice and helpful.

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★ 5

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★ 5

The first workout facility I’ve been able to stick with! Love this location and appreciate the very friendly and supportive staff.

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★ 5

I've been streaky at best with gyms in the past. It seems like I always get super motivated for a month or two and then find an excuse to stop going

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★ 5

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★ 5

I loved the facilities and how clean and nice everything was! I also enjoy the music that Coach Jon played definitely got things going!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Absolutely great time working out! Energy! Efficient! Ambiance! Love OTF!

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★ 5

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★ 5

This location has the friendliest staff and is always super motivating when it comes to getting you through your workout!

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★ 5

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★ 5

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★ 5

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★ 5

Great studio!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I loved how fast the workout moved. There's nothing worse then leaving the gym feeling unaccomplished, you will never leave OTF feeling this way. You will get an amazing workout in a very positive and encouraging atmosphere.

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★ 5

Best workout. Worth the price! You feel incredible after!

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★ 5

I attended a class last Sunday with Angela (head coach). She was a last minute fill in, and had many issues thrown at her. Internet was down, so no scoring or videos for weight room. She handled all the hurdles like a champ. I remember watching her sitting down writing up our next work out board, yet still motivating the treadmill group. She never missed a step, and still made it a great workout under trying circumstances. Angela, awesome job.

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★ 5

I absolutely love Orange Theory! The classes are fantastic, the coaches are amazing and even walking through the front door you feel like you are part of one big, amazing, sweaty family! Highly recommend to anyone, regardless of fitness level. Anyone can do it!

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★ 4

It was tough to be sure but kept me moving so I couldn't get bored and I felt the burn days later.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Gyms bore me... these workouts never repeat. Coaches do not just walk around "cheering you on", but are giving constructive feedback to members during the workout.

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★ 5

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★ 5

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★ 5

Great staff! Very solid 60 minute workout. They do an excellent job keeping the place clean and trainers are always very upbeat. Music is good and you will come out feeling great. I also like that is always busy... there are decent amount of people working out each time. You can track your heart rate and calories the entire time up on the board. Definitely one of the better clubs around.

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★ 5

Motivated to workout

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★ 1

Never got to work out since the snotty front desk staff was so rude and unaccommodating to a newcomer. Thanks!

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★ 5

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★ 5

Great workout with awesome trainers!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I have taken four classes so far and each class has been unique, powerful and rewarding. Thank you to all the trainers at Orangetheory Fitness Mount Prospect for motivating and empowering me. I am hooked!!!

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★ 5

Great coaches and workout! Time flies by!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

The best trainers and fitness facility I've attended. I've done many workouts, however this is my favorite. The hour long workouts are seriously addictive!

Source: Google