★ 5

Love this place! My favorite gym around the area. The only thing that would really take this place to the next level is a sauna.

Source: Google

★ 5

Enjoy this place so much!! Always a plus for me when I have my little ones they get to hangout while I work out. Love that they’re kid friendly. Even though had one staff member at night be rude to me and my daughter. Like we weren’t welcome but maybe he was just having a bad day. Although with this being my first time working out and attending a gym I’m definitely satisfied with the warehouse!!

Source: Google

★ 1

**I am updating a 2 star review I left months ago for Warehouse. That review was since read by the owner and led to my indefinite suspension in secret with more details below. Be cautious signing on here as you may be suspended without your knowing and your card still on file and able to be charged monthly.**

My monthly membership was originally suspended due to promotional discounts no longer running and price changes. This was fixed and amended. I was charged $25. My account remained suspended.

I was on file to be continuously charged and my card remained on file while I was suspended. I had to go in and have it removed myself.

I suffered a stroke and had not been on site since this suspension was made for my review and only found out after my recovery.

Upon my return an employee was confused and “overruled” it and said to go ahead and work out. It was later changed back to suspended again. I was suspended afterwards indefinitely according to front desk workers.

My significant other (who worked at the Event Center connected to the building under the same owner) was informed “we could all get together and I could talk this out in *a private room* with the owner if I wanted things to change” by a front desk employee.

I did not appreciate my significant other being told I was slandering the business on “multiple platforms” and that I needed to go tell the owner “I was sorry.”

This is my second ever review on this business and it truly is not that important and does not mean that much to me that I’m going to go platform to platform on social media to discuss your faults. I couldn’t care less.

I am a grown man you can talk to me and not give me the run around through my S/O who is your employee or not tell me I am suspended yourself.

What I did was leave a legitimate critique and review and it is available below. If that leads to an indefinite suspension so be it for me. I will go somewhere without all of the issues in that two star review like Rise, Legacy Fitness, JALC Fitness Center, or even Planet Fitness.

Ironically, a couple weeks later, my significant other who worked under the same owner in Garden Grove Event Center, had her hours reduced from on average 35 weekly to almost nothing. She had went from working daily to only occasional weekend events without notice - a new full time employee was hired at the same time.

For my own admittance - I had only one disciplinary issue brought forward to me in over a year of using Warehouse. I brought in someone without a subscription after hours, was found, and made to pay a day pass and asked to not do it again. Nothing else ever occurred.

I was told by desk staff I was friendly and courteous and took care of what equipment I used.

Truly interesting after years of lifting and weight loss I found the one way to break a gym contract.

Leave an honest review.

I expect a reply from the owner bashing me and other aspects of my life but keep in mind what is said in both of my reviews and you have the ability to visit the facility and see them all for yourself.

I say this because it seems to occur with every other negative review in which the reviewer is no longer attempting to utilize Warehouse’s services.

Also a most recent 5 star review was made by a higher up employee - not sure exactly how ethical that is.

REPLY:
I have never had complaints from staff whatsoever and have been called polite by every individual I’ve spoken to. I rerack and take care of all equipment and was never shown videos. Here I can attach an image to show the owner is committing slander as I stated he would. An image of my profile shows these “multiple occasions” are fabrications from a very unhappy owner. I was never officially banned or suspended in person.
I was signed on at normal rates and still suspended after my price reduction was removed with 0 issue. This is a college town and leases are temporary. This is not unusual. It was amended and you took my $25 full price and kept me suspended and I haven’t been spoken to since my Jan 1 one and only infraction

Source: Google

★ 5

This place is awesome. It's huge. It's so big there's even have an indoor free-climb bouldering wall. Plenty of benches, power racks, free weights, and machines. It's kept clean and we'll maintained. The staff are friendly and attentive. And there's 24/7/365 access for members. This place is sweet

Source: Google

★ 5

Pretty good gym but needs another standard stationary bike.

Source: Google

★ 2

(Preface: Have been to over 6 other gyms and still have memberships at some - training for going on two years with 100 lbs of fat lost - training strictly in Powerbuilding and consider myself beyond intermediate in regard to gym equipment, etiquette, and programming.)

I really enjoy this gym sometimes but have some complaints that would affect those intending to focus on strict programs with consistency.

This gym offers many bench press setups of variety. OHP, inclines, and flats, even a decline. Unfortunately, with those, as well as the many squat and deadlift areas, it is impossible to find a matching set of plates especially below 45 lbs.

You may find four plates of 45 of the same brand and make, but you will not find matching plates below this, and if you do, the racks are not organized whatsoever which means you will be looking bench to bench for any form of free weight plate to throw on your bar. It looks and FEELS unusual to bench with the plastic style plates mixed with some irons because thats all you can find.
I really believe if there was organization and matching plates for all compound movements, this gym would become one of the better ones in the area.

Furthermore, disorganization applies to the dumbell area as well. Items and accessories are not organized, as the dumbbells are randomly mounted in no order on their rack area. This leads to having to scour the front mirrors in front of others rather than knowing exactly where the 65s are after moving up from 60s.

This is a significant problem. When told that they were strict on people reracking their weights when I first subscribed by the owner, I was shocked to see the disorganization on par with a high school weight room at the free weight section. This significantly holds this gym back but I am at least thankful that you can find matching dumbbells.

The cable machines do not pull at the weight represented - they do not match the same feeling in weight as any rise location or the SIU rec center. This is odd to me and they feel significantly heavier. This isn’t a fluke for me personally, and only applies to my knowledge to the cables by the free weights as I have not tried any others.

The basketballs provided in the shooting area are quite old and flat and difficult to air up, but you can get atleast one or two at a good pressure and have a much better time hitting cardio there than sitting on a treadmill. Much more enjoyable alternative.

Machines are kept up, and are quality hardware. I do not use them often but when I have, I have no real complaints and find them useful.

Bathroom area is quiet and well maintained, locker room has the same maintained feeling as well with options to lock up your valuable (provided you bring your own lock)

Warehouse is seriously being held back by not offering genuine organization and consistency with upwards of more than half a dozen different brands of plates ranging from plastic to iron. If the issue was addressed, and genuinely they started from scratch and invested in Rogue plates for here on out, and organized and FORCED that organization with their free weights, this gym could be here for a lifetime.

Lastly - I saw a review regarding a sauna and it was stated by an owner that it would be too much maintenance and need to be disinfected on a person by person basis. This is not the case at many other gyms, such as Logan Fitness (not advertising) which is organized and ran by student workers mostly, and not disinfected on a per use basis. I believe there is alternatives and it would be beneficial to be looked in to from a business perspective.

A couple of a changes and investments could lead this place into actually being as good of a gym as it claims to be. I personally hope to see that happen.

Source: Google

★ 4

It’s a good gym, with good equipment, and the basketball court is nice for indoor play. For how much it is they should really have a sauna. if they had the sauna it would be 5 stars. but sadly they don’t. Thanks for explaining. that makes more sense now why you don’t have one.

Source: Google

★ 1

Of course you don't have record of me being there. I attended with a friend once and would NEVER go back. Garbage facility. DO NOT GO HERE!!!

Source: Google

★ 5

Great atmosphere, laid back, with great space to work out independently or with a group.

Source: Google

★ 5

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★ 5

Great place to push my workout and I can box too!!! Love it.

Source: Google

★ 5

Favorite gym!!

Source: Google

★ 5

Genial

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★ 5

A great gym for an amazing low price.

Source: Google

★ 2

Used to go there, never really fit in, not very welcoming.

Source: Google

★ 5

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★ 5

Love this place, so spacious and neat.

Source: Google

★ 5

Absolutely the best gym I have worked out in while being in southern IL. The 24 hour access option is the best. Always clean, great customer service, and there is always new things going on. Highly recommend.

Source: Google

★ 1

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★ 5

Quiet and not crowded. GREAT PLACE TO WORKOUT!

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★ 1

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★ 1

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★ 5

It's a great place. I go there with my family when I'm not working and sometimes when I get off work. The staff is nice and helpful, very professional and polite. They have great equipment, the place is always clean. We love it so far!!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Horrible customer service. Very rude and belligerent on social media. Do not care about those who come on midnights while there is not staff present. Based in their response to my review, I’m fairly certain it’s ran by children. Very petty and unprofessional. They hadn’t had a review in 6 months to a year... one of which was negative on Facebook. After I posted my review, they suddenly had 3 new ones within 8 hours including pics of the owner with the member. Pretty sad when you have to go around and ask members to help you out with good reviews Bc no one really feels compelled to actually post one. Do not recommend.

Source: Google

★ 5

Perfect place for working out.....

Source: Google

★ 1

While I was at the gym they regularly had music on, and generally it had a good atmosphere. This I enjoyed.
But after being a member for over 3 years, I met the owner a single time. The man quickly sprint out the reception desk door and started shouting at me about a small issue, that was resolved exactly a month before that day. He got in my face, and started telling me completely incoherent things, as if he was trying to make me feel really bad.
I took a step back, and calmly told him, that I had already spoke to a representative about it, and that the issue was resolved.
He then proceed to again step really close to me, and shouted:
I DON'T CARE WHO YOU SPOKE TO!
YOU SPEAK TO ME BECAUSE I AM THE OWNER!
From that moment on, I packed my stuff, sign the paper to end my contract, and never returned again. I believe this man may have tendencies to discriminate certain minorities of people; racial, physical, or cultural.
I am not sure. But I presume this, because there was no logical reason behind his actions, nevertheless you should never treat someone like that.
And for those who still care to read; the issue that I spoke about before, rose because I move a piece of equipment that was set on beveled floor (around 20 degrees) and after, it had a step down. The machine was a power tower abs, and when you used it, the whole machine rocked back-and-forward. Something that could seriously injure someone.
It was at night, no staff around. I took the liberty to move it to a flat ground, and away of the step.
Next time I came they locked me out. Took me over a week (3 different occasions) for them to let me in again.

I do not recommend.

Edit to reply:

I understand that having a negative review about your business is detrimental. But I would not have come here in the first place, if I had been treated nicely. I would not discuss the details, because everything I said is absolutely true.

My suggestions to you, is that no matter how a client acts; even if someone truly acted wrongly, do not be disrespectful to him/her.

I truly wish your business blossoms, into what I once expected it to be.

Source: Google

★ 5

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★ 5

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★ 5

Best prices for what you get in town, 25k sqft gym, 40ft ceiling, best personal training team in the area, 24/7, nutrition coaching, friendliest staff, and best customer service. Since covid happens, Warehouse is the only gym to actually do what was asked of them to protect their members. Wouldn't go to any other gym.

Source: Google

★ 5

Source: Google

★ 5

All around solid place to workout, friendly and helpful staff. Much better than golds or planet fitness.

Source: Google

★ 5

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★ 5

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★ 5

Warehouse has everything you want in a gym. Great atmosphere, staff, members, and energy. Would highly recommend to anyone who is looking for a gym that will make you feel like family.

Source: Google

★ 5

Source: Google

★ 5

I’ve been to gyms across the country and this is by far my favorite. The staff is so knowledgeable and helpful. I actually come in encouraged instead intimidated. Cool classes. Love the Fresh Eats food! Such a great community!

Source: Google

★ 4

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★ 2

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★ 1

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★ 2

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★ 1

I first started working out at the warehouse gym almost 2 years ago. I loved it (yes, past tense. Keep reading to find out why). The gym is nice and has plenty of space and great equipment. The staff, trainers, and other members of the gym are very friendly, making it almost feel like family. Unfortunately, after my workout today, my boyfriend and I were told we are no longer welcome at the gym and that our contract will be terminated. The reason behind the termination was because we spent more than the allotted 30 minutes on the platform during peak hours. I am not denying that we overspent the time, but not once prior to being terminated did any of the staff, trainers, or the owner, Dirk, gave us a warning that if we continue to stay over the time limit, then our contract would be terminated. Also, stated in their contract, is they can terminate us after our 2nd violation BUT after our first violation, we are allowed to have a "rules refresher meeting", which we NEVER received. We were terminated without warning and when we asked to speak to the owner, Dirk, he refused to see us and have a conversation with us. We also found out that more people than just us were over staying their time on the platform BUT we were the only 2 to have our contract terminated. Nothing against the staff and trainers, but the owner of the gym doesn't even have the decency to come down and talk to us face-to-face. I really liked this gym but I am disappointed at the way they treat their members. I will no longer be recommending this gym to anyone.

Source: Google

★ 5

Love this place. Everyone is friendly and you can really develop amazing friendships with the people who attend the classes with you. Help keeps you motivated and push hard.

Source: Google

★ 5

5 stars. No drama, everything you need if your a bodybuilder, fit freak, power lifter, yoga, cycle, crossfit or just simply wanna get on the treadmill. Clean, cool, fun, interesting and affordable.

Source: Google

★ 4

Trainers and staff ste friendly and always willing to help when needed. Prices are more reasonable...they offer tanning...and it's a pretty non "meat head" type of gym...the one you feel comfortable doing your own thing

Source: Google

★ 4

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★ 5

Ese is amazing! Come to the morning class and you will not be disappointed.

Source: Google

★ 5

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★ 5

Check it out

Source: Google

★ 3

Not for me

Source: Google

★ 4

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★ 3

Wore me out but still a good gym to get your workout on

Source: Google

★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Source: Google